330 Customer Complain Officer Ksa Riyadh Sa jobs in Saudi Arabia

Responsibilities:

1. Develops and updates policies related to customer protection, care, financial awareness, and education in alignment with the bank’s services and products, as well as policies for handling customer complaints to ensure customer satisfaction and protect the bank’s interests.
2. Ensures or participates in establishing mechanisms and procedures to help customers develop knowledge of the risks associated with products offered to them, enabling them to make decisions suitable for their needs.
3. Ensures the bank provides channels for receiving complaints in line with the instructions of regulatory authorities on an ongoing basis, and maintains comprehensive records for each consumer complaint.
4. Receives customer complaints regarding any violations through designated forms, provides feedback to the customer, and investigates the complaint within the timeframe specified by the Saudi Central Bank.
5. Oversees the referral of complaints requiring intervention by departments/branches and ensures they are addressed promptly and efficiently.
6. Investigates the causes of complaints when necessary and recommends appropriate corrective actions to resolve customer issues and objections.
7. Reviews statistics related to customer issues and complaints, their causes, and recurrence, categorized by problem type or department/branch. Records recommendations and submits them to the direct supervisor for referral to relevant authorities. Prepares a consolidated report of complaints received by the department, actions taken, analyzes the nature and type of complaints, and prepares periodic reports in this regard for submission to the Saudi Central Bank in compliance with regulatory requirements and relevant authority approvals.
8. Receives inquiries submitted to the bank through designated channels regarding banking awareness and public protection, refers them to the relevant departments to obtain the required response and clarification, and ensures the responses meet requirements before replying to customers.
9. Ensures the bank provides service information to customers in a clear, easy-to-understand manner, available on all designated platforms.
10. Ensures adequate informational materials are available inside bank halls, branches, and on the website, providing all necessary customer information.
11. Receives correspondence from regulatory authorities within specified deadlines, refers them to relevant departments for response, follows up to ensure responses are submitted within the timeframe stipulated in regulations, and ensures the responses meet requirements before sending them to the Saudi Central Bank.
12. Participates in conferences, seminars, and workshops related to banking awareness.
13. Manages and controls the unit’s expenses in line with the annually prepared budget.

Skills & Competencies:

• Bachelor’s degree in Law, Humanities, Media, any branch of Business Administration and Economics, Business Economics, Banking Management, Investment & Resources, Accounting & Financial Control, or any related field.
• Minimum of 5 years’ practical experience in compliance, banking awareness, and public protection.
• Preferably holds a specialized professional certification in line with the Saudi Central Bank and regulatory authority requirements.
• Proficiency in English (written and spoken).
• Supervisory and administrative skills.
• Full knowledge of work-governing policies and procedures and their internal and external updates.
• Familiarity with the laws and legislative frameworks regulating the bank’s activities at the group level.
• Knowledge of the regulations and systems of the Saudi Central Bank.
• Knowledge of all banking operations, their legal and technical aspects, and associated risks.
• Full knowledge of the services and products offered by the bank.
• Proficiency in using computers and applicable systems.
• Ability to plan and organize.
• Decision-making ability.
• Analytical and problem-solving skills.
• Communication and interpersonal skills.
• Ability to motivate and work in a team spirit.
• Ability to work under pressure.

Responsibilities:

1. Develops and updates policies related to customer protection, care, financial awareness, and education in alignment with the bank’s services and products, as well as policies for handling customer complaints to ensure customer satisfaction and protect the bank’s interests.
2. Ensures or participates in establishing mechanisms and procedures to help customers develop knowledge of the risks associated with products offered to them, enabling them to make decisions suitable for their needs.
3. Ensures the bank provides channels for receiving complaints in line with the instructions of regulatory authorities on an ongoing basis, and maintains comprehensive records for each consumer complaint.
4. Receives customer complaints regarding any violations through designated forms, provides feedback to the customer, and investigates the complaint within the timeframe specified by the Saudi Central Bank.
5. Oversees the referral of complaints requiring intervention by departments/branches and ensures they are addressed promptly and efficiently.
6. Investigates the causes of complaints when necessary and recommends appropriate corrective actions to resolve customer issues and objections.
7. Reviews statistics related to customer issues and complaints, their causes, and recurrence, categorized by problem type or department/branch. Records recommendations and submits them to the direct supervisor for referral to relevant authorities. Prepares a consolidated report of complaints received by the department, actions taken, analyzes the nature and type of complaints, and prepares periodic reports in this regard for submission to the Saudi Central Bank in compliance with regulatory requirements and relevant authority approvals.
8. Receives inquiries submitted to the bank through designated channels regarding banking awareness and public protection, refers them to the relevant departments to obtain the required response and clarification, and ensures the responses meet requirements before replying to customers.
9. Ensures the bank provides service information to customers in a clear, easy-to-understand manner, available on all designated platforms.
10. Ensures adequate informational materials are available inside bank halls, branches, and on the website, providing all necessary customer information.
11. Receives correspondence from regulatory authorities within specified deadlines, refers them to relevant departments for response, follows up to ensure responses are submitted within the timeframe stipulated in regulations, and ensures the responses meet requirements before sending them to the Saudi Central Bank.
12. Participates in conferences, seminars, and workshops related to banking awareness.
13. Manages and controls the unit’s expenses in line with the annually prepared budget.

Skills & Competencies:

• Bachelor’s degree in Law, Humanities, Media, any branch of Business Administration and Economics, Business Economics, Banking Management, Investment & Resources, Accounting & Financial Control, or any related field.
• Minimum of 5 years’ practical experience in compliance, banking awareness, and public protection.
• Preferably holds a specialized professional certification in line with the Saudi Central Bank and regulatory authority requirements.
• Proficiency in English (written and spoken).
• Supervisory and administrative skills.
• Full knowledge of work-governing policies and procedures and their internal and external updates.
• Familiarity with the laws and legislative frameworks regulating the bank’s activities at the group level.
• Knowledge of the regulations and systems of the Saudi Central Bank.
• Knowledge of all banking operations, their legal and technical aspects, and associated risks.
• Full knowledge of the services and products offered by the bank.
• Proficiency in using computers and applicable systems.
• Ability to plan and organize.
• Decision-making ability.
• Analytical and problem-solving skills.
• Communication and interpersonal skills.
• Ability to motivate and work in a team spirit.
• Ability to work under pressure.

• Set unit objectives with staff, supervise and evaluate performance, monitor attendance, manage leaves, and develop team skills to maintain service quality.
• Review and approve account openings, data updates, e-services, authorizations, and standing instructions; ensure compliance with requirements and blacklist checks.
• Oversee deposit linking, renewals, and cancellations per approved procedures.
• Process and verify incoming/outgoing transfers, complete correspondent bank details, and monitor SWIFT/Speed messages.
• Prepare and review correspondence to/from external entities (e.g., courts, tax authorities).
• Handle customer transactions and inquiries on letters of credit, bills, and guarantees, ensuring timely resolution.
• Approve letters of credit, bills, and guarantees in all stages per work procedures.
• Verify credit approvals and ensure transactions meet facility conditions.
• Review and approve guarantee/SWIFT texts or escalate for higher approval.
• Manage notifications/amendments to guarantees, bills, and letters of credit, coordinating with clients.
• Notify insurance companies of coverage details/amendments and secure original policies.
• Coordinate with compliance/risk teams for high-risk or prohibited-country transactions.
• Approve granting, discounting, and related credit facility entries, including guarantees and ceilings.
• Safeguard bank rights by ensuring accurate entry of all credit facility transactions and guarantees.
• Draft and review approval/notification letters for credit decisions.
• Process mortgage release requests after confirming no outstanding obligations.
• Correct deficiencies in audited transactions and update branches via the system.
• Verify daily transaction files, correct errors, and coordinate with departments.
• Review and process cheques, escalate issues, and manage clearinghouse duties when needed.
• Prepare periodic reports for the central bank and management.
• Approve daily reconciliations and resolve discrepancies.
• Review treasury operations per approved procedures.
• Approve transactions within delegated authority.
• Maintain organized storage of documents for easy retrieval and compliance.

• Set unit objectives with staff, supervise and evaluate performance, monitor attendance, manage leaves, and develop team skills to maintain service quality.
• Review and approve account openings, data updates, e-services, authorizations, and standing instructions; ensure compliance with requirements and blacklist checks.
• Oversee deposit linking, renewals, and cancellations per approved procedures.
• Process and verify incoming/outgoing transfers, complete correspondent bank details, and monitor SWIFT/Speed messages.
• Prepare and review correspondence to/from external entities (e.g., courts, tax authorities).
• Handle customer transactions and inquiries on letters of credit, bills, and guarantees, ensuring timely resolution.
• Approve letters of credit, bills, and guarantees in all stages per work procedures.
• Verify credit approvals and ensure transactions meet facility conditions.
• Review and approve guarantee/SWIFT texts or escalate for higher approval.
• Manage notifications/amendments to guarantees, bills, and letters of credit, coordinating with clients.
• Notify insurance companies of coverage details/amendments and secure original policies.
• Coordinate with compliance/risk teams for high-risk or prohibited-country transactions.
• Approve granting, discounting, and related credit facility entries, including guarantees and ceilings.
• Safeguard bank rights by ensuring accurate entry of all credit facility transactions and guarantees.
• Draft and review approval/notification letters for credit decisions.
• Process mortgage release requests after confirming no outstanding obligations.
• Correct deficiencies in audited transactions and update branches via the system.
• Verify daily transaction files, correct errors, and coordinate with departments.
• Review and process cheques, escalate issues, and manage clearinghouse duties when needed.
• Prepare periodic reports for the central bank and management.
• Approve daily reconciliations and resolve discrepancies.
• Review treasury operations per approved procedures.
• Approve transactions within delegated authority.
• Maintain organized storage of documents for easy retrieval and compliance.

• Bachelor's degree in administrative sciences, banking, or a related field.
• At least 5 years of experience in banking.
• Proficiency in English.
• Computer literacy and ability to work with applied systems.
• Full knowledge of the policies and procedures governing the work and their internal and external updates.
• Ability to communicate and interact with others.
• Supervisory and administrative skills.
• Speed and accuracy in task completion.
• Attention to detail and strong observational skills.
• Teamwork spirit.
• Ability to work under pressure.

• Ensures compliance with all applicable cybersecurity regulations and standards in the region, especially those issued by the Saudi Arabian Monetary Authority (SAMA), and provides necessary support and cooperation to regulatory bodies during audits and inquiries.
• Follows up on the review of security procedures and mechanisms, participates in defining security responsibilities and controls, and works with external information security consultants to enhance the bank's information security posture.
• Conducts in-depth analysis of past cybersecurity incidents to prevent recurrence and to continuously improve the cybersecurity system.
• Oversees, reviews, and periodically updates the bank's Information Security Policy and technology framework (COBIT), assesses risks based on NIST standards, evaluates data protection mechanisms and encryption practices, and ensures proper access controls to backup media and devices. Reviews them periodically in line with the branch's strategy by analyzing and managing cybersecurity risks, access controls, and information security documentation standards, and contributes to developing and implementing these policies to improve information governance.
• Manages the implementation of the cybersecurity program, develops an approach to integrate cybersecurity into bank operations at all levels, manages cyber risk assessments, recommends mitigation controls and procedures, defines cybersecurity requirements for current and new projects, and oversees information/system classification processes.
• Evaluates the adequacy of cybersecurity risk controls and approves exceptions based on acceptable risk levels and regulatory guidelines, in coordination with the group-level information security team.
• Measures and develops the performance of cybersecurity programs and key risk indicators, ensures compliance with cybersecurity policies, standards, and procedures, and regularly reports the cybersecurity program status to the Board of Directors and relevant committees as needed.
• Reviews system user reports to ensure the application of authorized user access policies across bank data, identifies users violating approved policies, and takes corrective actions to prevent future breaches.
• Assesses the efficiency of IT infrastructure security by monitoring performance indicators, using appropriate tools, and reviewing configuration reports.
• Manages security and cyber incident response and digital forensics, and implements necessary actions to address and minimize impacts in alignment with business continuity plans and in coordination with relevant internal and external parties.
• Manages access control policies at all levels in coordination with information owners and helps develop the necessary procedures for access transitions.
• Ensures the bank's compliance with information protection laws and regulations, including the General Data Protection Regulation (GDPR) and the Personal Data Protection Law (PDPL) in Saudi Arabia, by monitoring data handling, processing, and storage practices.
• Develops and enhances cybersecurity procedures by simulating cyberattack scenarios such as phishing and penetration testing to safeguard the bank's interests.
• Ensures external service providers comply with the bank's cybersecurity standards by conducting regular security assessments and ongoing monitoring to protect the bank's rights.
• Collaborates with external information security consultants to improve the bank's information security framework.
• Prepares periodic information security reports for relevant departments and committees at the branch and head office levels. Reviews activities of various automated systems and prepares periodic reports on the Information Security / Business Continuity unit, reflecting relevant security events.
• Submits detailed cybersecurity risk reports to relevant committees and stakeholders, including trends, breach probabilities, and mitigation strategies quarterly or as required.
• Oversees the review of information systems/cybersecurity control measures, periodically assesses information risk, recommends new technologies and countermeasures to align with global trends, and supervises the security of any new services or projects planned by the bank.
• Develops and delivers information security awareness and training programs for bank staff in collaboration with the group-level information security team.

Responsibilities:

• A university degree in Computer Engineering or any related field.
• A minimum of 10 years of experience in Information Technology (IT), including at least 5 years in Information/Cyber Security.
• Preferably holds certifications such as CISM, ISO 27001, PCIP, or any related certification.
• Strong planning and organizational skills.
• Decision-making capabilities.
• Full fluency in English (spoken and written).
• Strong analytical abilities.
• Proficiency in computer usage and working with implemented systems.
• Thorough knowledge of internal and external policies and procedures governing the work.
• Excellent interpersonal and communication skills.
• In-depth knowledge of PCI, COBIT, ISO 22301, cybersecurity standards, and any information security regulations issued by regulatory bodies.
• Ability to work under pressure.

• Set unit objectives with staff, supervise and evaluate performance, monitor attendance, manage leaves, and develop team skills to maintain service quality.
• Review and approve account openings, data updates, e-services, authorizations, and standing instructions; ensure compliance with requirements and blacklist checks.
• Oversee deposit linking, renewals, and cancellations per approved procedures.
• Process and verify incoming/outgoing transfers, complete correspondent bank details, and monitor SWIFT/Speed messages.
• Prepare and review correspondence to/from external entities (e.g., courts, tax authorities).
• Handle customer transactions and inquiries on letters of credit, bills, and guarantees, ensuring timely resolution.
• Approve letters of credit, bills, and guarantees in all stages per work procedures.
• Verify credit approvals and ensure transactions meet facility conditions.
• Review and approve guarantee/SWIFT texts or escalate for higher approval.
• Manage notifications/amendments to guarantees, bills, and letters of credit, coordinating with clients.
• Notify insurance companies of coverage details/amendments and secure original policies.
• Coordinate with compliance/risk teams for high-risk or prohibited-country transactions.
• Approve granting, discounting, and related credit facility entries, including guarantees and ceilings.
• Safeguard bank rights by ensuring accurate entry of all credit facility transactions and guarantees.
• Draft and review approval/notification letters for credit decisions.
• Process mortgage release requests after confirming no outstanding obligations.
• Correct deficiencies in audited transactions and update branches via the system.
• Verify daily transaction files, correct errors, and coordinate with departments.
• Review and process cheques, escalate issues, and manage clearinghouse duties when needed.
• Prepare periodic reports for the central bank and management.
• Approve daily reconciliations and resolve discrepancies.
• Review treasury operations per approved procedures.
• Approve transactions within delegated authority.
• Maintain organized storage of documents for easy retrieval and compliance.

• Set unit objectives with staff, supervise and evaluate performance, monitor attendance, manage leaves, and develop team skills to maintain service quality.
• Review and approve account openings, data updates, e-services, authorizations, and standing instructions; ensure compliance with requirements and blacklist checks.
• Oversee deposit linking, renewals, and cancellations per approved procedures.
• Process and verify incoming/outgoing transfers, complete correspondent bank details, and monitor SWIFT/Speed messages.
• Prepare and review correspondence to/from external entities (e.g., courts, tax authorities).
• Handle customer transactions and inquiries on letters of credit, bills, and guarantees, ensuring timely resolution.
• Approve letters of credit, bills, and guarantees in all stages per work procedures.
• Verify credit approvals and ensure transactions meet facility conditions.
• Review and approve guarantee/SWIFT texts or escalate for higher approval.
• Manage notifications/amendments to guarantees, bills, and letters of credit, coordinating with clients.
• Notify insurance companies of coverage details/amendments and secure original policies.
• Coordinate with compliance/risk teams for high-risk or prohibited-country transactions.
• Approve granting, discounting, and related credit facility entries, including guarantees and ceilings.
• Safeguard bank rights by ensuring accurate entry of all credit facility transactions and guarantees.
• Draft and review approval/notification letters for credit decisions.
• Process mortgage release requests after confirming no outstanding obligations.
• Correct deficiencies in audited transactions and update branches via the system.
• Verify daily transaction files, correct errors, and coordinate with departments.
• Review and process cheques, escalate issues, and manage clearinghouse duties when needed.
• Prepare periodic reports for the central bank and management.
• Approve daily reconciliations and resolve discrepancies.
• Review treasury operations per approved procedures.
• Approve transactions within delegated authority.
• Maintain organized storage of documents for easy retrieval and compliance.

• Bachelor's degree in administrative sciences, banking, or a related field.
• At least 5 years of experience in banking.
• Proficiency in English.
• Computer literacy and ability to work with applied systems.
• Full knowledge of the policies and procedures governing the work and their internal and external updates.
• Ability to communicate and interact with others.
• Supervisory and administrative skills.
• Speed and accuracy in task completion.
• Attention to detail and strong observational skills.
• Teamwork spirit.
• Ability to work under pressure.

• Communicates with department managers regarding their needs to fill any vacancies, in coordination with the Talent Acquisition Unit, by participating in the selection process of suitable candidates, conducting interviews, and contributing to the identification of future positions for the sector in coordination with these managers and various departments in the bank.
• Coordinates with different Centers of Excellence, department managers, and HR units at the General Administration to ensure the effective delivery of the required HR services to the sector.
• Works continuously with department managers and the Learning & Development Department - General Administration to identify necessary learning needs, and designs learning programs and other initiatives (including coaching and mentoring) that help achieve objectives.
• Participates in managing the performance appraisal process (in all its stages) for the departments, ensures review of preliminary appraisal results including the leveling process as per approved guidelines to ensure proper management of the process, and responds to any inquiries regarding the entire process.
• Communicates with the Compensation & Benefits Unit - General Administration to provide support and consultation, reviews relevant compensation and benefits for employees in the designated departments, and takes necessary actions as per regulations.
• Implements the approved succession planning process and identifies talented employees according to the relevant policy, aiming to build an appropriate plan to ensure a qualified second line of leadership for the concerned departments in a timely manner.
• Coordinates with departments to implement employee engagement initiatives, ensuring clear explanation, understanding, and application of HR policies and any changes to them to ensure compliance.
• Supervises/follows up on employees' social events, participates in them, proposes and oversees the preparation and implementation of social and recreational activities for employees to create an enjoyable environment, manages the process of soliciting, distributing, and renewing offers from external companies to provide perks for bank employees to increase their loyalty by offering them non-monetary incentives, in coordination with the Internal Communications Department at the HR Department - General Administration.
• Provides support and advice on various HR topics, including disciplinary procedures, reviews statistical HR reports, and offers appropriate recommendations to assist in making sound decisions.
• Monitors/ensures the implementation of HR policies in the relevant departments to ensure compliance with applicable laws and/or regulations.

Responsibilities:

• University degree in administrative sciences, banking, or any related field.
• Minimum of 3 years of practical experience in HR.
• Full proficiency in English (reading and writing).
• Knowledge of all HR systems and procedures.
• Full knowledge of labor law and its applications.
• Good understanding of policies and procedures governing work and their updates (internal and external).
• Proficiency in using computers and working with applied systems.
• Strong verbal communication and interpersonal skills (internal and external clients).
• Analytical and problem-solving skills.
• Negotiation and persuasion skills.
• Ability to plan and organize.

As Lendo continues to grow, we're looking for a proactive and customer-focused Customer Care Officer to deliver exceptional service at every interaction. In this role, you'll be at the forefront of our customer experience, handling inquiries, resolving complaints, and ensuring every customer leaves with a positive impression of Lendo. You'll work closely with other teams to resolve issues at the root cause, maintain high service standards, and contribute to achieving our SLAs and KPIs.

Key responsibilities:

1. Handling incoming or outgoing customer calls to provide support.
2. Handling customer inquiries and complaints via active channels.
3. Working closely with other departments to ensure resolving issues with high quality and root solutions.
4. Communicating effectively with customers, addressing their needs, and ensuring a positive customer experience.
5. Resolving customer complaints professionally while prioritizing customer satisfaction.
6. Escalating critical customer complaints and issues to supervisors to ensure resolution.
7. Contributing to the achievement of customer service standards, SLAs, and KPIs.
8. Ensuring each interaction is documented thoroughly in the system, maintaining up-to-date customer records.

Qualifications:

• Education: Bachelor's degree in Business Administration or a related field.
• Skills: Strong communication, problem-solving, and active listening abilities, with proven multitasking and time management skills.
• Knowledge: Familiarity with product/service offerings, call center operations, customer relationship management (CRM) systems, and quality assurance standards.

• Language: Proficiency in English at a minimum intermediate level (B1/B2).

Find thousands of job opportunities by signing up to eFinancialCareers today.

As Lendo continues to grow, we're looking for a proactive and customer-focused Customer Care Officer to deliver exceptional service at every interaction. In this role, you'll be at the forefront of our customer experience, handling inquiries, resolving complaints, and ensuring every customer leaves with a positive impression of Lendo. You'll work closely with other teams to resolve issues at the root cause, maintain high service standards, and contribute to achieving our SLAs and KPIs.

Key responsibilities:

1. Handling incoming or outgoing customer calls to provide support.
2. Handling customer inquiries and complaints via active channels.
3. Working closely with other departments to ensure resolving issues with high quality and root solutions.
4. Communicating effectively with customers, addressing their needs, and ensuring a positive customer experience.
5. Resolving customer complaints professionally while prioritizing customer satisfaction.
6. Escalating critical customer complaints and issues to supervisors to ensure resolution.
7. Contributing to the achievement of customer service standards, SLAs, and KPIs.
8. Ensuring each interaction is documented thoroughly in the system, maintaining up-to-date customer records.

Qualifications:

• Education: Bachelor's degree in Business Administration or a related field.
• Skills: Strong communication, problem-solving, and active listening abilities, with proven multitasking and time management skills.
• Knowledge: Familiarity with product/service offerings, call center operations, customer relationship management (CRM) systems, and quality assurance standards.

• Language: Proficiency in English at a minimum intermediate level (B1/B2).

Find thousands of job opportunities by signing up to eFinancialCareers today.

• Opportunity to be part of a Global Asset Manager
• Strong Compensation Package

• Opportunity to be part of a Global Asset Manager
• Strong Compensation Package

• The duties and responsibilities of this position will include, but are not limited to the following:Develop and manage an effective compliance monitoring system for the company's financial investments to ensure compliance with all applicable Capital Market Authority and other laws and regulations.

• Manage an effective Anti-Money Laundering and Know Your Client on-boarding and on-going monitoring program.

• Make submissions to the CMA on all offerings in Saudi Arabia and liaise with the CMA in this regard.

• Carry out the Corporate Secretarial function in relation to all Board, committee and shareholder meetings.

• Provide advice to the Board and its Committees, the Chief Executive Officer and management with respect to compliance with:- Saudi Arabian law: e.g. company law, banking law, capital markets law, employment legislation, social security and health and safety legislation; the regulations, circulars and rules of the Capital Market Authority; Group's Code of Conduct.

• Make recommendations whenever necessary in order to ensure that Saudi Arabian laws and regulations are being complied with.

• Develop and maintain appropriate policies and procedures manuals that implement all applicable Saudi Arabian regulatory requirements.
• Conduct on-going training for all staff on the applicable laws and regulations and internal policies and procedures.
• Establish prompt mechanisms for reporting and resolving non-compliance with Saudi Arabian laws and regulations and supervisory requirements.
• Communicate material breaches of compliance to the appropriate levels of the management so as to ensure that they are adequately addressed and that the appropriate action is undertaken.
• Ensure CMA inspection reports and copies of all correspondence with the CMA are properly actioned.
• Compile and maintain a comprehensive database on the statutory records of the Saudi Arabia entity.
• Ensure that the Compliance Monitoring Program is strictly adhered to.
• Review the Capital Market Authority rule book and compliance requirements to ensure that Saudi Arabia entity satisfies all regulatory requirements. Alert the senior management and the directors of any new circulars from Saudi Arabian regulators or auditors etc.
• Ensure that the Saudi Arabia entity has an effective Business Continuity and Disaster Recovery Plan that meet with Group's criteria and the requirements of the CMA.
• Work with the Administration Department of the company, to ensure that they hold adequate insurance cover for all possible risks and that expert advice is obtained on a regular basis to ensure that the Saudi Arabia entity is not left at risk.
• Perform other tasks that could be assigned to you from time to time.

• 
  
  CME-2 certification and prior authorisation by the Capital Market Authority (CMA) as a Compliance Officer and/or MLRO.
• 
  
  Proven experience in compliance, AML, and corporate governance within a CMA-regulated financial institution .
• 
  
  Strong knowledge of CMA regulations and relevant Saudi Arabian laws (company, banking, capital markets, AML, employment, etc.).
• 
  
  Demonstrated ability to develop and implement compliance monitoring frameworks and AML/KYC programs.
• 
  
  Excellent relationship management skills with experience liaising directly with regulators and senior stakeholders.
• 
  
  High attention to detail, strong problem-solving skills, and the ability to make sound judgements on regulatory matters.
• 
  
  Strong communication skills in Arabic

• Opportunity to be part of a Global Asset Manager
• Strong Compensation Package