398 Customer Complain Officer Ksa Riyadh Sa jobs in Saudi Arabia

• Set unit objectives with staff, supervise and evaluate performance, monitor attendance, manage leaves, and develop team skills to maintain service quality.
• Review and approve

• Ensures compliance with all applicable cybersecurity regulations and standards in the region, especially those issued by the Saudi Arabian Monetary Authority (SAMA), and provides necessary support and cooperation to regulatory bodies during audits and inquiries.
• Follows up on the review of security procedures and mechanisms, participates in defining security responsibilities and controls, and works with external information security consultants to enhance the

• Set unit objectives with staff, supervise and evaluate performance, monitor attendance, manage leaves, and develop team skills to maintain service quality.
• Review and approve

• Communicates with department managers regarding their needs to fill any vacancies, in coordination with the Talent Acquisition Unit, by participating in the selection process of suitable candidates, conducting interviews, and contributing to the identification of future positions for the sector in coordination with these managers and various departments in the

As Lendo continues to grow, we're looking for a proactive and customer-focused Customer Care Officer to deliver exceptional service at every interaction. In this role, you'll be at the forefront of our customer experience, handling inquiries, resolving complaints, and ensuring every customer leaves with a positive impression of Lendo. You'll work closely with other teams to resolve issues at the root cause, maintain high service standards, and contribute to achieving our SLAs and KPIs.

Key responsibilities:

1. Handling incoming or outgoing customer calls to provide support.
2. Handling customer inquiries and complaints via active channels.
3. Working closely with other departments to ensure resolving issues with high quality and root solutions.
4. Communicating effectively with customers, addressing their needs, and ensuring a positive customer experience.
5. Resolving customer complaints professionally while prioritizing customer satisfaction.
6. Escalating critical customer complaints and issues to supervisors to ensure resolution.
7. Contributing to the achievement of customer service standards, SLAs, and KPIs.
8. Ensuring each interaction is documented thoroughly in the system, maintaining up-to-date customer records.

Qualifications:

• Education: Bachelor's degree in Business Administration or a related field.
• Skills: Strong communication, problem-solving, and active listening abilities, with proven multitasking and time management skills.
• Knowledge: Familiarity with product/service offerings, call center operations, customer relationship management (CRM) systems, and quality assurance standards.

• Language: Proficiency in English at a minimum intermediate level (B1/B2).

Find thousands of job opportunities by signing up to eFinancialCareers today.

As Lendo continues to grow, we're looking for a proactive and customer-focused Customer Care Officer to deliver exceptional service at every interaction. In this role, you'll be at the forefront of our customer experience, handling inquiries, resolving complaints, and ensuring every customer leaves with a positive impression of Lendo. You'll work closely with other teams to resolve issues at the root cause, maintain high service standards, and contribute to achieving our SLAs and KPIs.

Key responsibilities:

1. Handling incoming or outgoing customer calls to provide support.
2. Handling customer inquiries and complaints via active channels.
3. Working closely with other departments to ensure resolving issues with high quality and root solutions.
4. Communicating effectively with customers, addressing their needs, and ensuring a positive customer experience.
5. Resolving customer complaints professionally while prioritizing customer satisfaction.
6. Escalating critical customer complaints and issues to supervisors to ensure resolution.
7. Contributing to the achievement of customer service standards, SLAs, and KPIs.
8. Ensuring each interaction is documented thoroughly in the system, maintaining up-to-date customer records.

Qualifications:

• Education: Bachelor's degree in Business Administration or a related field.
• Skills: Strong communication, problem-solving, and active listening abilities, with proven multitasking and time management skills.
• Knowledge: Familiarity with product/service offerings, call center operations, customer relationship management (CRM) systems, and quality assurance standards.

• Language: Proficiency in English at a minimum intermediate level (B1/B2).

Find thousands of job opportunities by signing up to eFinancialCareers today.

• Opportunity to be part of a Global Asset Manager
• Strong Compensation Package

• Opportunity to be part of a Global Asset Manager
• Strong Compensation Package

• The duties and responsibilities of this position will include, but are not limited to the following:Develop and manage an effective compliance monitoring system for the company's financial investments to ensure compliance with all applicable Capital Market Authority and other laws and regulations.

• Manage an effective Anti-Money Laundering and Know Your Client on-boarding and on-going monitoring program.

• Make submissions to the CMA on all offerings in Saudi Arabia and liaise with the CMA in this regard.

• Carry out the Corporate Secretarial function in relation to all Board, committee and shareholder meetings.

• Provide advice to the Board and its Committees, the Chief Executive Officer and management with respect to compliance with:- Saudi Arabian law: e.g. company law, banking law, capital markets law, employment legislation, social security and health and safety legislation; the regulations, circulars and rules of the Capital Market Authority; Group's Code of Conduct.

• Make recommendations whenever necessary in order to ensure that Saudi Arabian laws and regulations are being complied with.

• Develop and maintain appropriate policies and procedures manuals that implement all applicable Saudi Arabian regulatory requirements.
• Conduct on-going training for all staff on the applicable laws and regulations and internal policies and procedures.
• Establish prompt mechanisms for reporting and resolving non-compliance with Saudi Arabian laws and regulations and supervisory requirements.
• Communicate material breaches of compliance to the appropriate levels of the management so as to ensure that they are adequately addressed and that the appropriate action is undertaken.
• Ensure CMA inspection reports and copies of all correspondence with the CMA are properly actioned.
• Compile and maintain a comprehensive database on the statutory records of the Saudi Arabia entity.
• Ensure that the Compliance Monitoring Program is strictly adhered to.
• Review the Capital Market Authority rule book and compliance requirements to ensure that Saudi Arabia entity satisfies all regulatory requirements. Alert the senior management and the directors of any new circulars from Saudi Arabian regulators or auditors etc.
• Ensure that the Saudi Arabia entity has an effective Business Continuity and Disaster Recovery Plan that meet with Group's criteria and the requirements of the CMA.
• Work with the Administration Department of the company, to ensure that they hold adequate insurance cover for all possible risks and that expert advice is obtained on a regular basis to ensure that the Saudi Arabia entity is not left at risk.
• Perform other tasks that could be assigned to you from time to time.

• 
  
  CME-2 certification and prior authorisation by the Capital Market Authority (CMA) as a Compliance Officer and/or MLRO.
• 
  
  Proven experience in compliance, AML, and corporate governance within a CMA-regulated financial institution .
• 
  
  Strong knowledge of CMA regulations and relevant Saudi Arabian laws (company, banking, capital markets, AML, employment, etc.).
• 
  
  Demonstrated ability to develop and implement compliance monitoring frameworks and AML/KYC programs.
• 
  
  Excellent relationship management skills with experience liaising directly with regulators and senior stakeholders.
• 
  
  High attention to detail, strong problem-solving skills, and the ability to make sound judgements on regulatory matters.
• 
  
  Strong communication skills in Arabic

• Opportunity to be part of a Global Asset Manager
• Strong Compensation Package

• Opportunity to be part of a Global Asset Manager
• Strong Compensation Package

• Opportunity to be part of a Global Asset Manager
• Strong Compensation Package

• The duties and responsibilities of this position will include, but are not limited to the following:Develop and manage an effective compliance monitoring system for the company's financial investments to ensure compliance with all applicable Capital Market Authority and other laws and regulations.

• Manage an effective Anti-Money Laundering and Know Your Client on-boarding and on-going monitoring program.

• Make submissions to the CMA on all offerings in Saudi Arabia and liaise with the CMA in this regard.

• Carry out the Corporate Secretarial function in relation to all Board, committee and shareholder meetings.

• Provide advice to the Board and its Committees, the Chief Executive Officer and management with respect to compliance with:- Saudi Arabian law: e.g. company law, banking law, capital markets law, employment legislation, social security and health and safety legislation; the regulations, circulars and rules of the Capital Market Authority; Group's Code of Conduct.

• Make recommendations whenever necessary in order to ensure that Saudi Arabian laws and regulations are being complied with.

• Develop and maintain appropriate policies and procedures manuals that implement all applicable Saudi Arabian regulatory requirements.
• Conduct on-going training for all staff on the applicable laws and regulations and internal policies and procedures.
• Establish prompt mechanisms for reporting and resolving non-compliance with Saudi Arabian laws and regulations and supervisory requirements.
• Communicate material breaches of compliance to the appropriate levels of the management so as to ensure that they are adequately addressed and that the appropriate action is undertaken.
• Ensure CMA inspection reports and copies of all correspondence with the CMA are properly actioned.
• Compile and maintain a comprehensive database on the statutory records of the Saudi Arabia entity.
• Ensure that the Compliance Monitoring Program is strictly adhered to.
• Review the Capital Market Authority rule book and compliance requirements to ensure that Saudi Arabia entity satisfies all regulatory requirements. Alert the senior management and the directors of any new circulars from Saudi Arabian regulators or auditors etc.
• Ensure that the Saudi Arabia entity has an effective Business Continuity and Disaster Recovery Plan that meet with Group's criteria and the requirements of the CMA.
• Work with the Administration Department of the company, to ensure that they hold adequate insurance cover for all possible risks and that expert advice is obtained on a regular basis to ensure that the Saudi Arabia entity is not left at risk.
• Perform other tasks that could be assigned to you from time to time.

• 
  
  CME-2 certification and prior authorisation by the Capital Market Authority (CMA) as a Compliance Officer and/or MLRO.
• 
  
  Proven experience in compliance, AML, and corporate governance within a CMA-regulated financial institution .
• 
  
  Strong knowledge of CMA regulations and relevant Saudi Arabian laws (company, banking, capital markets, AML, employment, etc.).
• 
  
  Demonstrated ability to develop and implement compliance monitoring frameworks and AML/KYC programs.
• 
  
  Excellent relationship management skills with experience liaising directly with regulators and senior stakeholders.
• 
  
  High attention to detail, strong problem-solving skills, and the ability to make sound judgements on regulatory matters.
• 
  
  Strong communication skills in Arabic

• Opportunity to be part of a Global Asset Manager
• Strong Compensation Package

• Supervise and manage staff performance, workload distribution, and leave schedules to ensure efficient service delivery.
• Oversee and manage automation projects related to the Execution System in line with regulatory requirements.
• Act as liaison between the