143 Customer Advisor jobs in Saudi Arabia
Customer Technology Advisor
Posted 2 days ago
Job Viewed
Job Description
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you will be at the forefront of revolutionizing technology solutions for our valued customers. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations.
In this role, you won't just be another advisor; you will be a trusted ally and visionary, delivering unique and differentiated value to our customers. Through captivating show-and-tell methods such as engaging demos and compelling presentations, you will showcase our credibility and eminence in the industry, leaving a lasting impression on potential customers.
As a vital member of our team, you will support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice-specific domain, you will bring together the breadth of Kyndryl's expertise to develop profitable deals that drive our success.
Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end-to-end knowledge of the domain you align with, as well as the associated subdomains. Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.
As a Customer Technology Advisor, you will possess strong technical and business acumen, allowing you to provide value driven solutions within the practice services domain(s). Your exceptional customer facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer.
As a strategic thinker, you will identify the intricate business and technical requirements of our customers, leveraging the vast capabilities of Kyndryl to generate winning cross-practice solutions. Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us.
In addition to your technical expertise, you will also take the lead in coordinating the entire pre-sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices. Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions. Moreover, you will actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created.
Join our team of forward thinking, tech-savvy professionals and embark on a journey of innovation, growth, and fulfillment. As a Customer Technology Advisor, you will not only shape the future of technology solutions but also make a meaningful impact on the success of our customers and Kyndryl as a whole.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills and Experience
Deep domain knowledge of Services offerings and technical solutions in a practice
Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions
Prior consultative selling experience
Externally recognized as an expert in the technology and/or solutioning areas, including technical certifications supporting subdomain focus area(s) including: Application and Infrastructure, Mainframe modernization.
Preferred Skills and Experience
Bachelor's degree or Master’s degree
10+ years of experience
Thought leaders in digital transformation, with previous consultative selling experience and a proven track record engaging effectively with C-level stakeholders.
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
#J-18808-LjbffrCustomer Technology Advisor
Posted 11 days ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you will be at the forefront of revolutionizing technology solutions for our valued customers. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations.
In this role, you won't just be another advisor; you will be a trusted ally and visionary, delivering unique and differentiated value to our customers. Through captivating show-and-tell methods such as engaging demos and compelling presentations, you will showcase our credibility and eminence in the industry, leaving a lasting impression on potential customers.
As a vital member of our team, you will support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice-specific domain, you will bring together the breadth of Kyndryl's expertise to develop profitable deals that drive our success.
Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end-to-end knowledge of the domain you align with, as well as the associated subdomains. Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.
As a Customer Technology Advisor, you will possess strong technical and business acumen, allowing you to provide value driven solutions within the practice services domain(s). Your exceptional customer facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer.
As a strategic thinker, you will identify the intricate business and technical requirements of our customers, leveraging the vast capabilities of Kyndryl to generate winning cross-practice solutions. Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us.
In addition to your technical expertise, you will also take the lead in coordinating the entire pre-sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices. Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions. Moreover, you will actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created.
Join our team of forward thinking, tech-savvy professionals and embark on a journey of innovation, growth, and fulfillment. As a Customer Technology Advisor, you will not only shape the future of technology solutions but also make a meaningful impact on the success of our customers and Kyndryl as a whole.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
+ Deep domain knowledge of Services offerings and technical solutions in a practice
+ Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions
+ Prior consultative selling experience
+ Externally recognized as an expert in the technology and/or solutioning areas, including technical certifications supporting subdomain focus area(s) including: Application and Infrastructure, Mainframe modernization.
Preferred Skills and Experience
+ Bachelor's degree or Master's degree
+ 10+ years of experience
+ Thought leaders in digital transformation, with previous consultative selling experience and a proven track record engaging effectively with C-level stakeholders.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Customer Care Advisor (Voice)
Posted 12 days ago
Job Viewed
Job Description
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
Your role
We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara’s services. This role will be based in our offices in Riyadh and is onsite
Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
Your Responsibilities
- Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
- Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
- University Graduates.
- Previous customer service experience is a plus.
- Native Arabic speaker.
- Fluency in English Language, B1 profile.
- Ability to use computers.
- Ability to use internet applications.
- Great verbal & written communication skills.
- Ability to handle customers’ issues.
- Ability to solve problems in a short period of time.
- Flexibility with rotational working hours/days.
Customer Care Senior Advisor
Posted 12 days ago
Job Viewed
Job Description
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
Your role
We're seeking a Customer Care Senior Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara s services. This role will be based in our offices in Riyadh.
Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented persevering regardless of circumstances, always finding a way through, no matter the challenges.
You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
Your responsibilities
- Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
- Understanding and striving to meet support metrics while providing excellent customer service, and follow communication scripts when handling different topics.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
Your expertise
- University Graduates.
- Previous customer service experience is a plus.
- Fluency in English Language, B1 profile.
- Ability to use computers.
- Ability to use internet applications.
- Ability to handle customers issues.
- Ability to solve problems in a short period of time.
- Flexibility with rotational working hours/days.
All qualified individuals are encouraged to apply.
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
People Looking for Senior Customer Advisor Jobs also searched #J-18808-LjbffrAnalyst, Account Management
Posted today
Job Viewed
Job Description
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Job Title
Analyst, Account Management
Overview:
Our MENA Central sales organization is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate on the basis of customer intimacy, product and solution strength, and partnership orientation.
Role:
As an Analyst, Account Management, you will:
- Sales Prospecting - Work closely with the country Sales team to provide critical support, to identify, engage and foster financial institution relationships.
- Developing new account strategies
- Liaison with Product, Finance and Legal team to create proposals and contracts, close deals. Develop engagements with senior leaders of the clients. Develop and manage relationships to establish a consistent cadence of engagement, education, and partnership.
- Cross functional coordination - Work with Marketing, Product and Communications to develop account plans and oversee portfolio optimization. Help on projects like building an online digital sales experience.
All About You:
- Self-starter, highly organized, collaboration minded, solutions and results driven.
- Comfortable with financial modeling and ambitious to meet and exceed sales targets.
- Strong interpersonal skills and ability to build strong working relationships at all levels including C-suite executives
- Able to coordinate multiple customer contract agreement processes.
- Able to converse and provide insightful viewpoints on Mastercard platforms, products and services, explain to customers how they can leverage Mastercard’s offerings for their own business needs and communicate complex technological concepts with clarity and conviction.
- Keeping pace with cutting edge technology trends and events that impact Mastercard’s platforms, products and services, visualize the “big picture” and understand the interdependencies between related inputs and their implications on current and future business goals/outcomes.
- Undergraduate degree required.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Customer Care Advisor (Voice) Riyadh, Saudi Arabia
Posted 12 days ago
Job Viewed
Job Description
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
Your role
We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara’s services. This role will be based in our offices in Riyadh and is onsite
Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
Your responsibilities
- Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
- Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
Your expertise
- University Graduates.
- Previous customer service experience is a plus.
- Fluency in English Language, B1 profile.
- Ability to use computers.
- Ability to use internet applications.
- Ability to handle customers’ issues.
- Ability to solve problems in a short period of time.
- Flexibility with rotational working hours/days.
All qualified individuals are encouraged to apply.
Apply for this job*
indicates a required field
First Name *
Last Name *
Email *
Phone *
Resume/CV *
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Select.
Are you based in Riyadh? * Select.
What is your notice period? *
What is your current salary in gross per month? *
What are your salary expectations in gross per month? *
What motivates you to join Tamara? *
Are you willing to work on site from our Offices in Riyadh? * Select.
This is a shift-based role, where each shift is 9 hours long (including a 1 hour break), scheduled between starting at 9 am to 6 pm with 2 rotational days off. Are you ok with this? * Select.
This is a full-time voice role. Do you have any concerns or preferences that would prevent you from performing in a voice support capacity? * Select.
Are you available to work on weekends and public holidays if scheduled? * Select.
Do you have any external commitments? Such as courses, or a part-time job/private business. * Select.
Do you have any planned/pre-booked vacations in the first 3 months that overlaps with your probation period? * Select.
#J-18808-LjbffrFinancial Customer Care Advisor , مستشار خدمة عملاء
Posted 12 days ago
Job Viewed
Job Description
As a Financial Customer Care Advisor, you will serve as the first point of contact for debtors engaging with Ebra's platform. You'll deliver respectful, compliant, and effective support across channels such as WhatsApp, voice AI, SMS, and email—making the repayment experience more human, helpful, and seamless
بصفتك مستشار خدمة عملاء مالي ، ستكون نقطة الاتصال الأولى للمدينين المتعاملين مع منصة Ebra. ستقدم دعمًا محترمًا ومتوافقًا وفعّالًا عبر قنوات متعددة مثل واتساب، والذكاء الاصطناعي الصوتي، والرسائل النصية القصيرة، والبريد الإلكتروني — مما يجعل تجربة السداد أكثر إنسانية، وسلاسة، وفائدة
Key Responsibilities
- Engage with debtors via WhatsApp, AI voice calls, SMS, and email using Ebra's omnichannel platform
- Assist with login, identity verification (e.g., Nafath), and secure access to account details
- Explain payment options, including discounts, installment plans, and due dates
- Handle questions, complaints, and disputes in a professional and timely manner
- Ensure all communications meet SAMA, PDPL, and company compliance standards
- Document all interactions in Ebra's CRM and internal dashboards
- Escalate edge cases or flagged issues to compliance or legal teams as needed
- Work collaboratively with Operations and Tech to improve workflows and the customer journey
- التفاعل مع المدينين عبر واتساب، المكالمات الصوتية بالذكاء الاصطناعي، الرسائل النصية القصيرة، والبريد الإلكتروني باستخدام منصة Ebra متعددة القنوات
- المساعدة في تسجيل الدخول، التحقق من الهوية (مثل: منصة نفاذ)، والوصول الآمن إلى تفاصيل الحساب
- شرح خيارات الدفع، بما في ذلك الخصومات، وخطط التقسيط، وتواريخ الاستحقاق
- التعامل مع الاستفسارات، الشكاوى، والنزاعات بمهنية وفي الوقت المناسب
- التأكد من أن جميع الاتصالات تتوافق مع معايير مؤسسة النقد العربي السعودي (SAMA)، ونظام حماية البيانات الشخصية (PDPL)، وسياسات الشركة
- توثيق جميع التفاعلات في نظام إدارة علاقات العملاء (CRM) ولوحات المتابعة الداخلية الخاصة بـ Ebra
- تصعيد الحالات الخاصة أو المشكلات الحساسة إلى فرق الامتثال أو الشؤون القانونية عند الحاجة
Requirements
- Fluent in Arabic (native) and English (experienced level)
- Excellent verbal and written communication skills
- Comfortable using CRM tools, dashboards, and digital platforms
- Ability to thrive in a fast-paced, tech-enabled, high-autonomy environment
- إجادة تامة للغة العربية (كلغة أم) واللغة الإنجليزية (بمستوى مهني)
- مهارات ممتازة في التواصل الشفهي والكتابي
- القدرة على استخدام أدوات إدارة علاقات العملاء (CRM)، ولوحات المتابعة، والمنصات الرقمية بكل كفاءة
- القدرة على العمل والنجاح في بيئة سريعة الوتيرة، مدعومة بالتقنية، وتتميز بقدر عالٍ من الاستقلالية
- Seniority level Associate
- Employment type Full-time
- Job function Other
- Industries IT Services and IT Consulting
Get notified about new Customer Service Advisor jobs in Riyadh, Riyadh, Saudi Arabia .
Customer Service Associate (Arabic speaker only) Customer Experience Agent - Import (9 Months Contract) Operation Support / relationship Specialist Sr. Customer Service Specialist, Digital, Device, and Alexa Support (D2AS) Executive Customer RelationsWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrBe The First To Know
About the latest Customer advisor Jobs in Saudi Arabia !
Customer Service Advisor Float - Belden - North Canton, OH
Posted 11 days ago
Job Viewed
Job Description
Customer Service Advisor Float - Belden
#22-7922
Multiple Locations
Location
This position is 100% in office. The employee will work full time in an office in a designated WesBanco location. Consideration for location will be housed of the Belden Banking Center and will floating between Tallmadge, Fairlawn, Medina and Avon Banking Centers.
Market
Akron
Work Hours per Week
40
Requirements
High school diploma or GED required.
Banking, cash handling, sales, and customer service experience preferred.
Job Description
Summary:
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as needed. The CSA is responsible for consumer and business relationship building efforts and focusing on daily sales initiatives. From an operational standpoint, the CSA is responsible to comply with all established Bank policies, procedures, and security measures. Responsibilities include operating as a CSR and/or providing necessary additional support of the banking center's sales and operational objectives as assigned.
Essential Functions:
Excellent Customer Service
Operational and Security Proficiency
Identify referral opportunities
Relationship building
Cross-selling of Bank's products and services
Business development (inside and outside)
Essential Duties and Responsibilities:
Personally models the standards of the Bank's Mission, Vision, and Pledge.
Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the needs of the client.
Accepts and accurately processes all financial service transactions.
Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
Complies and operates within security and audit procedures.
Consistently meets and exceeds defined sales goals for loans, deposits, partner referrals and profitability.
Promotes the sales culture within the banking center by demonstrating strong ability to sell and successfully promote the Bank's products and services in order to reach individual and team sales goals.
Communicates and partners effectively with branch staff and peers to promote team environment to ensure goals are met.
Continually monitors performance against the banking center goals by adjusting individual goals and initiating sales promotions as needed to meet those goals.
Executes consistent, outbound calling activities inside the banking center by utilizing customer lists. Promotes bank products consistently and makes appropriate business line referrals as defined by location goals.
Educates bank team on uncovering opportunities to help advance financial wellness of customers.
Sets priorities and follows through on the implementation of the defined sales and service activities.
Promotes company products and services in the community to assist in the continuing growth of the Bank.
Supports proper functioning of all day-to-day operations including, but not limited to: customer service, open and close procedures, support of daily vault duties, comply to the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements.
Actively participates in regular sales and staff meetings.
Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues.
Builds successful working relationships with internal business partners seeking constructive peer feedback when appropriate.
Demonstrates sound judgment and decision making and by following established guidelines and procedures while utilizing appropriate resources for assistance when needed.
Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures.
Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Cross trained and expected to assist with operational duties.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Must be willing to register and maintain registry with the Nationwide Mortgage Licensing System and Registry (NMLS), to comply with the S.A.F.E. Act Requirements.
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
Strong consumer lending skills are preferred with a solid understanding of consumer lending products.
Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.
Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.
Must have strong product knowledge for the level of selling and successfully promoting bank products expected with position.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Sound mathematical and analytical skills preferred.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
Full-Time/Part-Time
Full-time
Area of Interest
Retail Services
All Locations
Avon , Ohio , United States
North Canton , Ohio , United States
Fairlawn , Ohio , United States
Medina , Ohio , United States
Brimfield , Ohio , United States
#J-18808-LjbffrCustomer Service Advisor (Arabic/English) Saudi Arabia- Riyadh
Posted 5 days ago
Job Viewed
Job Description
Customer Service Advisor (Arabic/English) Saudi Arabia- Riyadh
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Advisor I
مستشار خدمة العملاء - الأول
---
**نبذة عن الوظيفة**
مستشار خدمة العملاء - الأول يتواصل مع العملاء عبر المكالمات الواردة، والمكالمات الصادرة، أو من خلال المحادثات أو المراسلات حسب متطلبات العميل. يقدم هذا المنصب دعم خدمة العملاء وحل المشكلات الروتينية المتعلقة بمنتجات أو خدمات العميل.
**الوصف الوظيفي**
المسؤوليات الأساسية
· ضمان أن الخدمة المقدمة للعملاء تلبي مؤشرات الأداء (KPIs)
· توضيح متطلبات العميل؛ التحقيق لفهم كامل، واستخدام أدوات وموارد الدعم لاتخاذ القرار المناسب وتقديم الحلول للعميل.
· الاستماع بانتباه لاحتياجات ومخاوف العميل؛ إظهار التعاطف مع استحواذ الفرص لبناء علاقة مع العميل.
· تحية العملاء بأسلوب لبق وودود واحترافي باستخدام الإجراءات المتفق عليها.
· الاستمرار باكتساب المعلومات الخاصة بمنتجات أو خدمات العميل.
· اتمام المهام بشكل كامل ودقيق، بما في ذلك توثيق الحسابات بالشكل المطلوب.
· المشاركة في الأنشطة المصممة لتحسين رضا العملاء وأداء العمل.
· تقديم منتجات وخدمات إضافية.
· تتبع وتوثيق واسترداد المعلومات في قاعدة بيانات تتبع المكالمات.
· الرد على استفسارات العملاء عن طريق الإحالة إلى المواد المنشورة، أو المصادر الثانوية، أو الاستعانة بالزملاء المعنيين.
**متطلبات الوظيفة:**
· يفضل وجود شهاده جامعية, دبلوم
يفضل وجود خبرة تتراوح بين ثلاثة إلى ستة أشهر.
· اللباقة الوضوح في طريقة التواصل.
· مهارات قوية بأنظمة الكمبيوتر.
· القدرة على التواصل بفعالية، كتابيًا وشفهيًا.
· الاعتمادية والاهتمام القوي بالتفاصيل.
· القدرة على القيام بمهام متعددة ضمن بيئة سريعة التغير، بما في ذلك القدرة على التكيف مع التغييرات بسرعة.
· التحمل للعمل المتكرر في بيئة سريعة.
· القدرة على العمل ضمن الفريق وكذلك بشكل مستقل.
· التحلي بالصبر في جميع حالات التواصل والعملاء؛ بما في ذلك الحفاظ على نبرة وسلوك مهنيين ولطيفين.
· القدرة على العمل ضمن نظام المناوبات حسب الحاجة.
· بناءً على الموقع والبرنامج، قد تكون هناك حاجة لمهارات وخبرات إضافية.
وصف مستوى العمل لدى صاحب الوظيفة المهارات الأساسية المطلوبة لأداء المهام الروتينية ضمن عمليات بسيطة ومستعد لاكتساب المعرفة الخاصة بالبرنامج أو المنتج. يعمل تحت إشراف دقيق وإجراءات واضحة. يبدأ في إظهار معرفة بالمصطلحات والمعايير والإجراءات الخاصة بالعميل. في المرحلة البدائية تكون مؤشرات الأداء تتأرجح دون أو بالقرب من مستويات أداء مستدامة للمقاييس.
إخلاء المسؤولية البيانات الواردة أعلاه تهدف إلى وصف عام لطبيعة العمل ومستوى العمل الذي يقوم به الأشخاص المكلفون بهذه الوظيفة. لا يُقصد بها أن تكون قائمة شاملة لجميع المسؤوليات والواجبات والمهارات المطلوبة للموظفين العاملين تحت هذا المسمى الوظيفي.
كونسينتريكس توفر فرصًا متساوية. تقوم كونسينتريكس بتقييم المتقدمين المؤهلين بغض النظر عن العرق أو اللون أو الدين أو الجنس أو الأصل الوطني أو العمر أو التوجه الجنسي أو الهوية أو حالة الإعاقة أو أي سمة قانونية محمية أخرى.
**نبذة عن الوظيفة**
مستشار خدمة العملاء - الأول يتواصل مع العملاء عبر المكالمات الواردة، والمكالمات الصادرة، أو من خلال المحادثات أو المراسلات حسب متطلبات العميل. يقدم هذا المنصب دعم خدمة العملاء وحل المشكلات الروتينية المتعلقة بمنتجات أو خدمات العميل.
الوصف الوظيفي مستشار خدمة العملاء الأول مسؤول عن ضمان تلبية الخدمة لمؤشرات الأداء، والتفاعل بروح مهنية وودودة مع العملاء لفهم متطلباتهم وتقديم الحلول المناسبة. يتطلب الدور التعامل بلباقة، والاعتماد على مهارات الحاسوب الفعالة، والقدرة على توثيق المعلومات بدقة. يجدر بالمتقدم للعمل أن يكون لديه خبرة من ثلاثة إلى ستة أشهر مع مهارات تواصل قوية وتحمل العمل ضمن بيئة سريعة التغير.
*لمزيد من التفاصيل، يُرجى مراجعة النص باللغة الإنجليزية.
Location:
SAU Riyadh Sulaiman Al Hamdan Street, Sulaimaniya, Riyadh 11551, POBox 42589,
Language Requirements:
Time Type:
Full time2026-01-01
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Sales Account Management - Tamheer
Posted 24 days ago
Job Viewed
Job Description
Direct message the job poster from 2P Perfect Presentation
Organizational Development & Talent Management Specialist @2P Perfect PresentationWe are looking for a Sales Account Management to join our team in Riyadh under the Tamheer Program . This internship opportunity is designed for fresh graduates seeking practical experience in client relations, sales support, and account management within the IT sector.
Responsibilities:
- Support Account Managers in managing and following up on client accounts.
- Assist in preparing sales presentations and marketing materials.
- Help analyze client needs and ensure customer satisfaction.
- Track sales opportunities and participate in client meetings when needed.
- Assist in updating sales performance reports and KPIs.
- Collaborate with sales and marketing teams on campaigns and strategies.
- Stay informed on market trends and competitor activities.
- Support in building and maintaining long-term client relationships.
Requirements:
- Bachelor’s degree in Computer Science or a related field .
- No prior experience required (as per Tamheer conditions: must not be registered in GOSI in the last 6 months).
- Passion for sales and building client relationships.
- Excellent communication skills in both Arabic and English.
- Fast learner and a team player.
- Basic knowledge or interest in IT, digital transformation, or infrastructure is a plus.
- Seniority level Internship
- Employment type Full-time
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at 2P Perfect Presentation by 2x
Get notified about new Sales Account Management Specialist jobs in Riyadh, Saudi Arabia .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr