10 Crm Systems jobs in Saudi Arabia
Customer Relationship Management Manager
Posted today
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Job Description
Job Title: CRM Manager
Location: Jeddah
Job Type: Full-time
About the Role
We are looking for a CRM Manager (5+ years of experience) to lead our customer relationship management strategy with a focus on data analytics, insights, and campaign evaluation. The role is key to understanding customer behaviors, measuring marketing impact, and developing strategies that improve retention, engagement, and lifetime value.
Key Responsibilities
• Manage and analyze CRM data to uncover insights and opportunities.
• Design, execute, and evaluate multi-channel campaigns.
• Define KPIs, track performance, and optimize campaigns.
• Drive lifecycle strategies (acquisition, onboarding, loyalty, win-back).
• Collaborate across teams to enhance customer experience.
Requirements
• Minimum 5 years of experience in CRM, customer analytics, or digital marketing.
Application
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System Administration Engineer
Posted 17 days ago
Job Viewed
Job Description
Position Summary
The System Administration Engineer will be responsible for maintaining and managing IT infrastructure systems including Red Hat Enterprise Linux (RHEL) servers, Microsoft Windows servers, Active Directory, DNS, Group Policy Objects (GPO), and automation tools like Terraform and Ansible. The engineer will ensure the health, security, and performance of all systems, while collaborating with cross-functional teams to deploy, monitor, and troubleshoot infrastructure.
Key Responsibilities- System Administration & Infrastructure Management:
- Administer and support RHEL and MS Windows Server environments, ensuring optimal performance, security, and availability.
- Perform system installation, configuration, and upgrades for both RHEL and Windows servers.
- Manage Active Directory (AD), DNS, and DHCP services, ensuring reliable and secure network operations.
- Create and maintain Group Policy Objects (GPO) to manage security settings and system configurations.
- Automation & Configuration Management:
- Develop and manage Infrastructure as Code (IaC) using Terraform for automating provisioning and deployment of cloud and on-premises infrastructure.
- Automate system configurations, deployments, and patching tasks using Ansible, ensuring consistency and compliance across environments.
- Create scripts to automate routine system administration tasks (shell scripting, PowerShell, etc.).
- Monitoring & Performance Tuning:
- Continuously monitor system performance, security, and availability; proactively troubleshoot and resolve issues.
- Implement performance tuning and optimization of server resources (CPU, memory, storage, and network).
- Set up and manage monitoring tools to detect and alert system anomalies.
- Security Management:
- Ensure compliance with internal security policies and external regulatory requirements.
- Perform regular system updates, security patches, and vulnerability assessments.
- Work with the security team to implement best practices for system hardening and securing servers.
- Disaster Recovery & Backup Management:
- Ensure that backup and disaster recovery solutions are in place and tested regularly for both RHEL and Windows Server environments.
- Create and implement disaster recovery plans to minimize downtime during critical events.
- Collaboration & Support:
- Collaborate with DevOps, Cloud, and Network teams to ensure seamless integration of infrastructure services.
- Provide on-call support during off-hours for urgent system outages or issues.
- Assist development teams with troubleshooting and deploying applications on supported servers.
- Documentation & Reporting:
- Maintain up-to-date system documentation, including server configurations, system setups, and standard operating procedures (SOPs).
- Generate and present system performance, security, and compliance reports to management.
- Experience: 5 to 8 years of hands-on experience in system administration with a focus on RHEL and MS Windows Server environments.
- Technical Skills:
- Strong experience with RHEL system administration, configuration, and troubleshooting.
- Proficient in managing MS Windows Server environments (2008/2012/2016/2019).
- In-depth knowledge of Active Directory , DNS , Group Policy Objects (GPO) , and DHCP management.
- Familiarity with Terraform for Infrastructure as Code (IaC) and cloud provisioning.
- Expertise in using Ansible for automation and configuration management.
- Experience with Linux/Windows Shell scripting and automation via tools like PowerShell.
- Strong understanding of networking protocols (TCP/IP, HTTP, HTTPS, DNS, etc.) and basic network troubleshooting.
- Experience with system monitoring tools such as Zabbix or similar.
- Certification in Red Hat Certified Engineer (RHCE) or similar.
- Certification in Microsoft Certified Solutions Expert (MCSE) or equivalent.
- Experience with Oracle or other cloud platforms for server management and automation.
- Knowledge of containerization technologies such as Docker or Kubernetes .
- Strong problem-solving and analytical abilities.
- Excellent communication skills, both verbal and written.
- Ability to work independently and in a collaborative team environment.
Detail-oriented with a strong commitment to quality and process improvements
#J-18808-LjbffrSystem Administration Engineer
Posted today
Job Viewed
Job Description
Position Summary:
The System Administration Engineer will be responsible for maintaining and managing IT infrastructure systems including Red Hat Enterprise Linux (RHEL) servers, Microsoft Windows servers, Active Directory, DNS, Group Policy Objects (GPO), and automation tools like Terraform and Ansible. The engineer will ensure the health, security, and performance of all systems, while collaborating with cross-functional teams to deploy, monitor, and troubleshoot infrastructure.
Key Responsibilities:
System Administration & Infrastructure Management:
Administer and support RHEL and MS Windows Server environments, ensuring optimal performance, security, and availability.
- Perform system installation, configuration, and upgrades for both RHEL and Windows servers.
- Manage Active Directory (AD), DNS, and DHCP services, ensuring reliable and secure network operations.
Create and maintain Group Policy Objects (GPO) to manage security settings and system configurations.
Automation & Configuration Management:
Develop and manage Infrastructure as Code (IaC) using Terraform for automating provisioning and deployment of cloud and on-premises infrastructure.
- Automate system configurations, deployments, and patching tasks using Ansible, ensuring consistency and compliance across environments.
Create scripts to automate routine system administration tasks (shell scripting, PowerShell, etc.).
Monitoring & Performance Tuning:
Continuously monitor system performance, security, and availability; proactively troubleshoot and resolve issues.
- Implement performance tuning and optimization of server resources (CPU, memory, storage, and network).
Set up and manage monitoring tools to detect and alert system anomalies.
Security Management:
Ensure compliance with internal security policies and external regulatory requirements.
- Perform regular system updates, security patches, and vulnerability assessments.
Work with the security team to implement best practices for system hardening and securing servers.
Disaster Recovery & Backup Management:
Ensure that backup and disaster recovery solutions are in place and tested regularly for both RHEL and Windows Server environments.
Create and implement disaster recovery plans to minimize downtime during critical events.
Collaboration & Support:
Collaborate with DevOps, Cloud, and Network teams to ensure seamless integration of infrastructure services.
- Provide on-call support during off-hours for urgent system outages or issues.
Assist development teams with troubleshooting and deploying applications on supported servers.
Documentation & Reporting:
Maintain up-to-date system documentation, including server configurations, system setups, and standard operating procedures (SOPs).
- Generate and present system performance, security, and compliance reports to management.
Required Qualifications & Skills:
- Experience: 5 to 8 years of hands-on experience in system administration with a focus on RHEL and MS Windows Server environments.
Technical Skills:
Strong experience with RHEL system administration, configuration, and troubleshooting.
- Proficient in managing MS Windows Server environments (2008/2012/2016/2019).
- In-depth knowledge of Active Directory, DNS, Group Policy Objects (GPO), and DHCP management.
- Familiarity with Terraform for Infrastructure as Code (IaC) and cloud provisioning.
- Expertise in using Ansible for automation and configuration management.
- Experience with Linux/Windows Shell scripting and automation via tools like PowerShell.
- Strong understanding of networking protocols (TCP/IP, HTTP, HTTPS, DNS, etc.) and basic network troubleshooting.
- Experience with system monitoring tools such as Zabbix or similar.
Preferred Qualifications:
- Certification in Red Hat Certified Engineer (RHCE) or similar.
- Certification in Microsoft Certified Solutions Expert (MCSE) or equivalent.
- Experience with Oracle or other cloud platforms for server management and automation.
- Knowledge of containerization technologies such as Docker or Kubernetes.
Soft Skills:
- Strong problem-solving and analytical abilities.
- Excellent communication skills, both verbal and written.
- Ability to work independently and in a collaborative team environment.
Detail-oriented with a strong commitment to quality and process improvements
Relationship Management
Posted 17 days ago
Job Viewed
Job Description
Bachelor of Business Administration (Management)
Nationality: Any Nationality
Vacancy: 1 Vacancy
Job DescriptionOverview:
We are seeking a proactive and relationship-driven Relationship Management Specialist to join our team. In this role, you will be at the heart of building and maintaining long-term partnerships that drive mutual growth for Unipal and its partners. By understanding partner needs and delivering tailored solutions, you will play a key role in enhancing value, fostering engagement, and ensuring sustained success.
- Build and maintain strong, long-term partnerships with clients across diverse industries.
- Communicate Unipal's value proposition effectively, identifying opportunities for mutual growth.
- Take ownership of partner relationships, proactively resolving issues and supporting partner growth.
- Identify and execute upselling and cross-selling opportunities to increase partner engagement.
- Maintain and update partner data in the CRM system, ensuring accurate reporting on relationship performance and growth.
- Develop creative and customized solutions to enhance partner marketing and engagement efforts.
- Bachelor's degree in Business, Marketing, or a related field.
- 0-2 years of experience in Relationship Management, Business Development, or Client Success.
- Native Arabic speaker with fluency in English.
- Familiarity with CRM systems, basic data analytics, and proficiency in Microsoft Excel.
- Strong communication, active listening, and negotiation skills.
- Exceptional organizational skills with the ability to manage multiple tasks and meet deadlines.
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People Looking for Relationship Management Jobs Also Searched:- Dammam/Khobar/Eastern Province - Saudi Arabia
Customer Relationship Manager
Posted 17 days ago
Job Viewed
Job Description
Riyadh, Saudi Arabia | Posted on 07/22/2025
Great Place To Work is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.
Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to capture truly, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification, Best Workplaces Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world. Visit our website at .
Role Summary:
The Customer Relationship Manager (CRM) at GreatPlace to Work Middle East is responsible for developing, managing, andexpanding strategic relationships with private and public sector clients in KSA. The role is pivotal in driving revenue growth,delivering a world-class client experience, and positioning GPTW as a long-termculture transformation partner. The CRM acts as a trusted advisor—guidingclients from initial engagement through to service delivery, certification,recognition, and ongoing renewal while ensuring alignment between client goalsand GPTW’s solutions.
This is a client-facing role that requires a uniquecombination of consultative sales, relationship management, industry expertise,and project coordination skills.
Key Responsibilities:
Sales & Business Development
- Proactivelypromote and sell the full suite of Great Place to Work offerings: Certification,Culture Assessments, Advisory Services, Employer Branding Packages, andRecognition Programs.
- Conductdiscovery sessions, tailored product demonstrations, proposalwalkthroughs, and solution consultations to identify client needs andposition GPTW as the ideal partner.
- Prepareand deliver compelling commercial proposals, pricing options, andstrategic engagement plans in alignment with client goals.
- Identify,qualify, and manage sales opportunities across all customer lifecyclestages, from lead generation to contract closure.
Client Relationship Management
- Buildand maintain long-term, consultative relationships with senior HR leaders,C-suite executives, and key influencers.
- Serveas the main liaison for clients post-contract, coordinating with internalteams to ensure seamless onboarding, project setup, and execution.
- Maintainconsistent client communication via calls, emails, and in-person orvirtual meetings to monitor satisfaction and business impact.
- Managea diverse portfolio of client accounts across sectors and geographies witha focus on retention, growth, and service renewal.
- Developstrategic account plans for high-value clients, identifying opportunitiesto expand engagement through cross-sell and upsell of GPTW services.
- Trackand analyze client health scores, culture audit outcomes, and programeffectiveness to present value-driven results.
Operational Excellence
- Use ZohoCRM to maintain accurate and updated records on lead progress, clientinteractions, service milestones, contract renewals, and feedback.
- Collaboratewith the advisory, research, certification, and marketing teams to delivertailored solutions, insightful culture reports, and impactful brandingassets.
- Ensuretimely follow-up on Emprising setup, survey deployment, certificationtimelines, and recognition deliverables.
Client Success & Advocacy
- Conductperiodic check-ins and Client Success Reviews (CSRs) to evaluate progress,review survey insights, and identify new value opportunities.
- Supportclients in leveraging their Certification or List placement for PR,employer branding, internal engagement, and awards submissions.
- Fosterclient advocacy by inviting top clients to participate in case studies,testimonials, webinars, and GPTW community events.
Market Engagement & Industry Insight
- RepresentGPTW ME at HR events, regional forums, expos, and thought leadershipwebinars to enhance brand visibility and industry reputation.
- Stayinformed on evolving HR trends, national workforce programs, laborpolicies, and competitor strategies to strengthen client advisory andmarket positioning.
Performance Reporting & Forecasting
- Provideaccurate and timely sales forecasts, pipeline activity reports, and clientupdates for internal planning and review.
- Monitorcontract renewals and initiate early engagement strategies to ensure aseamless retention process and long-term value demonstration.
- Lead post-project feedback loops, client satisfaction surveys, andcorrective action planning where service gaps are identified.
Qualifications & Experience:
- Bachelor'sdegree in Business Administration, HR, Marketing, or a related field (MBAis a plus).
- Minimum5 years of experience in B2B account management, client services, orconsultative sales, ideally in HR, SaaS, or research-based organizations.
- Proventrack record of meeting revenue targets and managing key accounts acrossdiverse markets and industries.
- Experiencewith CRM tools and data-driven sales tracking.
- Knowledgeof workplace culture trends in KSA and familiarity with the government andprivate sectors is an advantage.
- Strongcommunication, negotiation, and presentation skills.
- Highemotional intelligence and relationship-building capabilities.
- Analyticalthinking and consultative approach to selling and client servicing.
- Multitasking,organization, and attention to detail in managing projects and deadlines.
- Strategicmindset with client-first orientation.
- Fluencyin English required; Arabic is highly preferred.
Customer Relationship Manager
Posted today
Job Viewed
Job Description
Riyadh, Saudi Arabia | Posted on 07/22/2025
Great Place To Work is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.
Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to capture truly, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification, Best Workplaces Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world. Visit our website at .
Role Summary:
The Customer Relationship Manager (CRM) at GreatPlace to Work Middle East is responsible for developing, managing, andexpanding strategic relationships with private and public sector clients in KSA. The role is pivotal in driving revenue growth,delivering a world-class client experience, and positioning GPTW as a long-termculture transformation partner. The CRM acts as a trusted advisor—guidingclients from initial engagement through to service delivery, certification,recognition, and ongoing renewal while ensuring alignment between client goalsand GPTW’s solutions.
This is a client-facing role that requires a uniquecombination of consultative sales, relationship management, industry expertise,and project coordination skills.
Key Responsibilities:
Sales & Business Development
- Proactivelypromote and sell the full suite of Great Place to Work offerings: Certification,Culture Assessments, Advisory Services, Employer Branding Packages, andRecognition Programs.
- Conductdiscovery sessions, tailored product demonstrations, proposalwalkthroughs, and solution consultations to identify client needs andposition GPTW as the ideal partner.
- Prepareand deliver compelling commercial proposals, pricing options, andstrategic engagement plans in alignment with client goals.
- Identify,qualify, and manage sales opportunities across all customer lifecyclestages, from lead generation to contract closure.
Client Relationship Management
- Buildand maintain long-term, consultative relationships with senior HR leaders,C-suite executives, and key influencers.
- Serveas the main liaison for clients post-contract, coordinating with internalteams to ensure seamless onboarding, project setup, and execution.
- Maintainconsistent client communication via calls, emails, and in-person orvirtual meetings to monitor satisfaction and business impact.
- Managea diverse portfolio of client accounts across sectors and geographies witha focus on retention, growth, and service renewal.
- Developstrategic account plans for high-value clients, identifying opportunitiesto expand engagement through cross-sell and upsell of GPTW services.
- Trackand analyze client health scores, culture audit outcomes, and programeffectiveness to present value-driven results.
Operational Excellence
- Use ZohoCRM to maintain accurate and updated records on lead progress, clientinteractions, service milestones, contract renewals, and feedback.
- Collaboratewith the advisory, research, certification, and marketing teams to delivertailored solutions, insightful culture reports, and impactful brandingassets.
- Ensuretimely follow-up on Emprising setup, survey deployment, certificationtimelines, and recognition deliverables.
Client Success & Advocacy
- Conductperiodic check-ins and Client Success Reviews (CSRs) to evaluate progress,review survey insights, and identify new value opportunities.
- Supportclients in leveraging their Certification or List placement for PR,employer branding, internal engagement, and awards submissions.
- Fosterclient advocacy by inviting top clients to participate in case studies,testimonials, webinars, and GPTW community events.
Market Engagement & Industry Insight
- RepresentGPTW ME at HR events, regional forums, expos, and thought leadershipwebinars to enhance brand visibility and industry reputation.
- Stayinformed on evolving HR trends, national workforce programs, laborpolicies, and competitor strategies to strengthen client advisory andmarket positioning.
Performance Reporting & Forecasting
- Provideaccurate and timely sales forecasts, pipeline activity reports, and clientupdates for internal planning and review.
- Monitorcontract renewals and initiate early engagement strategies to ensure aseamless retention process and long-term value demonstration.
- Lead post-project feedback loops, client satisfaction surveys, andcorrective action planning where service gaps are identified.
Qualifications & Experience:
- Bachelor'sdegree in Business Administration, HR, Marketing, or a related field (MBAis a plus).
- Minimum5 years of experience in B2B account management, client services, orconsultative sales, ideally in HR, SaaS, or research-based organizations.
- Proventrack record of meeting revenue targets and managing key accounts acrossdiverse markets and industries.
- Experiencewith CRM tools and data-driven sales tracking.
- Knowledgeof workplace culture trends in KSA and familiarity with the government andprivate sectors is an advantage.
- Strongcommunication, negotiation, and presentation skills.
- Highemotional intelligence and relationship-building capabilities.
- Analyticalthinking and consultative approach to selling and client servicing.
- Multitasking,organization, and attention to detail in managing projects and deadlines.
- Strategicmindset with client-first orientation.
- Fluencyin English required; Arabic is highly preferred.
Relationship Management - Riyadh, KSA
Posted 20 days ago
Job Viewed
Job Description
Overview
We are seeking a proactive and relationship-driven Relationship Management Specialist to join our team. In this role, you will be at the heart of building and maintaining long-term partnerships that drive mutual growth for Unipal and its partners. By understanding partner needs and delivering tailored solutions, you will play a key role in enhancing value, fostering engagement, and ensuring sustained success.
Key Responsibilities- Build and maintain strong, long-term partnerships with clients across diverse industries.
- Communicate Unipal’s value proposition effectively, identifying opportunities for mutual growth.
- Take ownership of partner relationships, proactively resolving issues and supporting partner growth.
- Identify and execute upselling and cross-selling opportunities to increase partner engagement.
- Maintain and update partner data in the CRM system, ensuring accurate reporting on relationship performance and growth.
- Develop creative and customized solutions to enhance partner marketing and engagement efforts.
- Bachelor’s degree in Business, Marketing, or a related field.
- 0–2 years of experience in Relationship Management, Business Development, or Client Success.
- Native Arabic speaker with fluency in English.
- Familiarity with CRM systems, basic data analytics, and proficiency in Microsoft Excel.
- Strong communication, active listening, and negotiation skills.
- Exceptional organizational skills with the ability to manage multiple tasks and meet deadlines.
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Senior Manager - FI Relationship Management
Posted 22 days ago
Job Viewed
Job Description
Senior Manager - FI Relationship Management
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The role is responsible for profitability and accountability for growing revenue through relationship management and retention of accounts with the corresponding banks and financial institutions, in line with regulatory requirements, SLAs, and other internal guidelines. The incumbent will liaise the execution of new account transitions, and support existing account management, in close coordination with the respective internal stakeholders.
Responsibilities- Ability to build the department policy, procedures, and account opening plus portfolio.
- Manage business development activities including new accounts.
- Manage the onboarding of new FI clients and have the capability to build and manage portfolios.
- Execute analysis of creditworthiness and recommend appropriate credit limits.
- Build customer relationships to enhance the Bank's income and account profitability.
- Assist the bank in gaining market share for loans & deposits in the targeted market segment.
- Assure to follow the rules and regulations when submitting credit proposals.
- Work closely with other departments of the Bank to achieve the common objective of the Bank.
- Enhance the Bank's profitability via cross-selling activities.
- Manage assigned FI Products such as but not limited to LG, LC, and syndicated loans.
- Adhere and comply with the bank’s internal applicable policies and procedures and governing regulations issued by concerned authorities.
Preferred Qualifications
- A tertiary-level qualification from an internationally / regionally recognized institution.
Years & Nature of Experience
- Recommended to have 5 to 7 years of equivalent experience where required competencies and experience have been demonstrated
- A specialist individual contributor or a team lead who has managed and delivered projects
- Has team or technical supervision skills
- Demonstrated expertise and experience with complex technical activities
- Has worked with more senior staff and dealt with complex issues, larger clients, accounts, projects, or internal relationships.
- Treasury or investment banking background is a plus.
- Analytics and upselling techniques
- Negotiations skills
- Client management
- Financial literacy
- Communication
- Collaboration
- Problem Solving
- Interpersonal Skills
D360 Bank is a shariah-compliant digital bank that aims to provide the best financial experience in the Kingdom. Our Vision: To reinvent finance through innovation & technology making it convenient, accessible & fair to all.
About The TeamUnleash your prowess as a member of the D360 Bank Treasury team, where you will embark on a captivating journey of shaping our financial destiny. Harness your strategic acumen to safeguard our formidable financial stance, while deftly navigating the labyrinth of investment choices. Through meticulous planning, insightful counsel, and tactical execution, you will orchestrate financial strategies that harmonize with our corporate objectives and fiscal responsibilities. As a custodian of our financial assets and liabilities, you will master the art of liquidity management, deftly seizing market opportunities to unlock the full potential of profitability. Prepare to embark on a thrilling adventure where your financial acumen and innovative thinking will propel us to new heights of prosperity.
Seniority level : Mid-Senior level
Employment type : Full-time
Job function : Sales and Business Development
Industries : Banking
Referrals increase your chances of interviewing at D360 Bank by 2x
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#J-18808-LjbffrRu'aa Program: Customer Success Account Management Internship Opportunities
Posted today
Job Viewed
Job Description
Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead.
As a Customer Success Account Manager (CSAM) you will understands customers' industry and business processes, which may include an industry or vertical focus such as Banking, Healthcare, or Manufacturing. Promotes adoption of technology by helping the customer optimize the utilization of their our products, demonstrating features beyond core functionality, ensuring Best Practice adoption. You will be the primary point of contact for the customer in a post-sales production environment, proactively coordinating with any other cross functional team or organization inside of your company.
At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You'll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesLocation: Riyadh
Program start date: January 2026
About: Ru'aa Program is Microsoft's program tailored for Saudi Nationals, aiming to accelerate Saudi employability and create market impact through early in career recruitment, and skilling programs.
Program overview: Microsoft Ru'aa Internship is a paid six-month training program that offers globally recognized technical and professional certifications & skills, and on-the-job training to include mentoring, coaching, job shadowing and real-life scenario assignments.
Program Details: The 6 months, full-time program is divided into two key phases (Phase 1 - Onboarding & Skilling, Phase 2 - On The Job Training)
Phase one: Onboarding & Skilling Bootcamp (1 month)
- Onboarding and introduction to Microsoft's mission, culture, strategy & structure.
- Technical skilling to obtain globally recognized Microsoft technical certifications.
- Professional and soft skilling courses including project management, change management, effective interpersonal skills, creativity and innovation, and time management.
Phase two: On-the-job training (5 months)
- Joining as a CSAM Intern for on-the-job shadowing and training.
- Mentorship and coaching sessions.
- Supporting Microsoft teams in digital transformation projects.
- Advanced technology trainings including AI, Machine Learning & Cloud Computing.
Responsibilities:
- Seeks information about the customer through research (e.g., reads customer publications, speaks with peers and customers) to learn about their business, needs, and strategy and keeps up to date with customer business and business outcomes. Communicates customer insights to internal teams.
- Communicates business value of solutions for customer organization through demonstrations, storytelling, etc. Observes and listens to senior colleagues to build knowledge of relevant customer stories and industry, competitive, and/or Microsoft best practices to support business outcomes.
- Engages with and leverages relevant internal and external partners and/or Services to support business outcomes as appropriate. Identifies appropriate partner and jointly develops plan for the play based on knowledge of the customer.
- Coordinates internal peers across functions to support business outcomes and enable execution of customer success through One Microsoft. Identifies and begins developing relationships with customer team members.
- Acts as the voice of the customer and Partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer with internal teams (e.g., Engineering), leveraging relevant tools (e.g., OneList). Responds to feedback and supports positive change within Microsoft.
Minimum Qualifications
- Currently pursuing/ completed a Bachelor's/ Master's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering, or related field (OR must be recent graduates or recently graduated).
- Saudi nationality.
- Legally authorized to work in Saudi Arabia (Legally authorized = Has citizenship or has been granted a valid visa or work permit).
- Fluency in English.
Preferred Qualifications
- Passion for technology and customer obsessed.
- Displays stakeholder and relationship management.
- Excellent verbal and written communication, analytical and presentation skills.
- Technical Certification (e.g., cloud technology- Azure) are preferred but not required.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Ru'aa Program: Customer Success Account Management Internship Opportunities

Posted 10 days ago
Job Viewed
Job Description
As a Customer Success Account Manager (CSAM) you will understands customers' industry and business processes, which may include an industry or vertical focus such as Banking, Healthcare, or Manufacturing. Promotes adoption of technology by helping the customer optimize the utilization of their our products, demonstrating features beyond core functionality, ensuring Best Practice adoption. You will be the primary point of contact for the customer in a post-sales production environment, proactively coordinating with any other cross functional team or organization inside of your company.
At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You'll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Location: Riyadh**
**Program start date: January 2026**
**About:** **Ru'aa Program** is Microsoft's program tailored for **Saudi Nationals** , aiming to accelerate Saudi employability and create market impact through early in career recruitment, and skilling programs.
**Program overview:** Microsoft Ru'aa Internship is a paid six-month training program that offers globally recognized technical and professional certifications & skills, and on-the-job training to include mentoring, coaching, job shadowing and real-life scenario assignments.
**Program Details: The 6 months, full-time** program is divided into two key phases (Phase 1 - Onboarding & Skilling, Phase 2 - On The Job Training)
**Phase one** : _Onboarding & Skilling Bootcamp (1 month)_
+ Onboarding and introduction to Microsoft's mission, culture, strategy & structure.
+ Technical skilling to obtain globally recognized Microsoft technical certifications.
+ Professional and soft skilling courses including project management, change management, effective interpersonal skills, creativity and innovation, and time management.
**Phase two:** _On-the-job training (5 months)_
+ Joining as a **CSAM Intern** for on-the-job shadowing and training.
+ Mentorship and coaching sessions.
+ Supporting Microsoft teams in digital transformation projects.
+ Advanced technology trainings including AI, Machine Learning & Cloud Computing.
**Responsibilities:**
+ Seeks information about the customer through research (e.g., reads customer publications, speaks with peers and customers) to learn about their business, needs, and strategy and keeps up to date with customer business and business outcomes. Communicates customer insights to internal teams.
+ Communicates business value of solutions for customer organization through demonstrations, storytelling, etc. Observes and listens to senior colleagues to build knowledge of relevant customer stories and industry, competitive, and/or Microsoft best practices to support business outcomes.
+ Engages with and leverages relevant internal and external partners and/or Services to support business outcomes as appropriate. Identifies appropriate partner and jointly develops plan for the play based on knowledge of the customer.
+ Coordinates internal peers across functions to support business outcomes and enable execution of customer success through One Microsoft. Identifies and begins developing relationships with customer team members.
+ Acts as the voice of the customer and Partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer with internal teams (e.g., Engineering), leveraging relevant tools (e.g., OneList). Responds to feedback and supports positive change within Microsoft.
**Qualifications**
**Minimum Qualifications**
+ Currently pursuing/ completed a Bachelor's/ Master's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering, or related field (OR must be recent graduates or recently graduated).
+ Saudi nationality.
+ Legally authorized to work in Saudi Arabia (Legally authorized = Has citizenship or has been granted a valid visa or work permit).
+ Fluency in English.
**Preferred Qualifications**
+ Passion for technology and customer obsessed.
+ Displays stakeholder and relationship management.
+ Excellent verbal and written communication, analytical and presentation skills.
+ Technical Certification (e.g., cloud technology- Azure) are preferred but not required.
#EiP #MCAPSEiP #RuaaProgram
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .