11 Crm Systems jobs in Saudi Arabia

Riyadh, Saudi Arabia | Posted on 07/22/2025

Great Place To Work is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.

Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to capture truly, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification, Best Workplaces Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world. Visit our website at .

Job Description

Role Summary:

The Customer Relationship Manager (CRM) at GreatPlace to Work Middle East is responsible for developing, managing, andexpanding strategic relationships with private and public sector clients in KSA. The role is pivotal in driving revenue growth,delivering a world-class client experience, and positioning GPTW as a long-termculture transformation partner. The CRM acts as a trusted advisor—guidingclients from initial engagement through to service delivery, certification,recognition, and ongoing renewal while ensuring alignment between client goalsand GPTW’s solutions.

This is a client-facing role that requires a uniquecombination of consultative sales, relationship management, industry expertise,and project coordination skills.

Key Responsibilities:

Sales & Business Development

• Proactivelypromote and sell the full suite of Great Place to Work offerings: Certification,Culture Assessments, Advisory Services, Employer Branding Packages, andRecognition Programs.
• Conductdiscovery sessions, tailored product demonstrations, proposalwalkthroughs, and solution consultations to identify client needs andposition GPTW as the ideal partner.
• Prepareand deliver compelling commercial proposals, pricing options, andstrategic engagement plans in alignment with client goals.
• Identify,qualify, and manage sales opportunities across all customer lifecyclestages, from lead generation to contract closure.

Client Relationship Management

• Buildand maintain long-term, consultative relationships with senior HR leaders,C-suite executives, and key influencers.
• Serveas the main liaison for clients post-contract, coordinating with internalteams to ensure seamless onboarding, project setup, and execution.
• Maintainconsistent client communication via calls, emails, and in-person orvirtual meetings to monitor satisfaction and business impact.
• Managea diverse portfolio of client accounts across sectors and geographies witha focus on retention, growth, and service renewal.
• Developstrategic account plans for high-value clients, identifying opportunitiesto expand engagement through cross-sell and upsell of GPTW services.
• Trackand analyze client health scores, culture audit outcomes, and programeffectiveness to present value-driven results.

Operational Excellence

• Use ZohoCRM to maintain accurate and updated records on lead progress, clientinteractions, service milestones, contract renewals, and feedback.
• Collaboratewith the advisory, research, certification, and marketing teams to delivertailored solutions, insightful culture reports, and impactful brandingassets.
• Ensuretimely follow-up on Emprising setup, survey deployment, certificationtimelines, and recognition deliverables.

Client Success & Advocacy

• Conductperiodic check-ins and Client Success Reviews (CSRs) to evaluate progress,review survey insights, and identify new value opportunities.
• Supportclients in leveraging their Certification or List placement for PR,employer branding, internal engagement, and awards submissions.
• Fosterclient advocacy by inviting top clients to participate in case studies,testimonials, webinars, and GPTW community events.

Market Engagement & Industry Insight

• RepresentGPTW ME at HR events, regional forums, expos, and thought leadershipwebinars to enhance brand visibility and industry reputation.
• Stayinformed on evolving HR trends, national workforce programs, laborpolicies, and competitor strategies to strengthen client advisory andmarket positioning.

Performance Reporting & Forecasting

• Provideaccurate and timely sales forecasts, pipeline activity reports, and clientupdates for internal planning and review.
• Monitorcontract renewals and initiate early engagement strategies to ensure aseamless retention process and long-term value demonstration.
• Lead post-project feedback loops, client satisfaction surveys, andcorrective action planning where service gaps are identified.
  

Requirements

Qualifications & Experience:

• Bachelor'sdegree in Business Administration, HR, Marketing, or a related field (MBAis a plus).
• Minimum5 years of experience in B2B account management, client services, orconsultative sales, ideally in HR, SaaS, or research-based organizations.
• Proventrack record of meeting revenue targets and managing key accounts acrossdiverse markets and industries.
• Experiencewith CRM tools and data-driven sales tracking.
• Knowledgeof workplace culture trends in KSA and familiarity with the government andprivate sectors is an advantage.
• Strongcommunication, negotiation, and presentation skills.
• Highemotional intelligence and relationship-building capabilities.
• Analyticalthinking and consultative approach to selling and client servicing.
• Multitasking,organization, and attention to detail in managing projects and deadlines.
• Strategicmindset with client-first orientation.
• Fluencyin English required; Arabic is highly preferred.
  

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Riyadh, Saudi Arabia | Posted on 07/22/2025

Great Place To Work is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.

Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to capture truly, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification, Best Workplaces Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world. Visit our website at .

Job Description

Role Summary:

The Customer Relationship Manager (CRM) at GreatPlace to Work Middle East is responsible for developing, managing, andexpanding strategic relationships with private and public sector clients in KSA. The role is pivotal in driving revenue growth,delivering a world-class client experience, and positioning GPTW as a long-termculture transformation partner. The CRM acts as a trusted advisor—guidingclients from initial engagement through to service delivery, certification,recognition, and ongoing renewal while ensuring alignment between client goalsand GPTW’s solutions.

This is a client-facing role that requires a uniquecombination of consultative sales, relationship management, industry expertise,and project coordination skills.

Key Responsibilities:

Sales & Business Development

• Proactivelypromote and sell the full suite of Great Place to Work offerings: Certification,Culture Assessments, Advisory Services, Employer Branding Packages, andRecognition Programs.
• Conductdiscovery sessions, tailored product demonstrations, proposalwalkthroughs, and solution consultations to identify client needs andposition GPTW as the ideal partner.
• Prepareand deliver compelling commercial proposals, pricing options, andstrategic engagement plans in alignment with client goals.
• Identify,qualify, and manage sales opportunities across all customer lifecyclestages, from lead generation to contract closure.

Client Relationship Management

• Buildand maintain long-term, consultative relationships with senior HR leaders,C-suite executives, and key influencers.
• Serveas the main liaison for clients post-contract, coordinating with internalteams to ensure seamless onboarding, project setup, and execution.
• Maintainconsistent client communication via calls, emails, and in-person orvirtual meetings to monitor satisfaction and business impact.
• Managea diverse portfolio of client accounts across sectors and geographies witha focus on retention, growth, and service renewal.
• Developstrategic account plans for high-value clients, identifying opportunitiesto expand engagement through cross-sell and upsell of GPTW services.
• Trackand analyze client health scores, culture audit outcomes, and programeffectiveness to present value-driven results.

Operational Excellence

• Use ZohoCRM to maintain accurate and updated records on lead progress, clientinteractions, service milestones, contract renewals, and feedback.
• Collaboratewith the advisory, research, certification, and marketing teams to delivertailored solutions, insightful culture reports, and impactful brandingassets.
• Ensuretimely follow-up on Emprising setup, survey deployment, certificationtimelines, and recognition deliverables.

Client Success & Advocacy

• Conductperiodic check-ins and Client Success Reviews (CSRs) to evaluate progress,review survey insights, and identify new value opportunities.
• Supportclients in leveraging their Certification or List placement for PR,employer branding, internal engagement, and awards submissions.
• Fosterclient advocacy by inviting top clients to participate in case studies,testimonials, webinars, and GPTW community events.

Market Engagement & Industry Insight

• RepresentGPTW ME at HR events, regional forums, expos, and thought leadershipwebinars to enhance brand visibility and industry reputation.
• Stayinformed on evolving HR trends, national workforce programs, laborpolicies, and competitor strategies to strengthen client advisory andmarket positioning.

Performance Reporting & Forecasting

• Provideaccurate and timely sales forecasts, pipeline activity reports, and clientupdates for internal planning and review.
• Monitorcontract renewals and initiate early engagement strategies to ensure aseamless retention process and long-term value demonstration.
• Lead post-project feedback loops, client satisfaction surveys, andcorrective action planning where service gaps are identified.
  

Requirements

Qualifications & Experience:

• Bachelor'sdegree in Business Administration, HR, Marketing, or a related field (MBAis a plus).
• Minimum5 years of experience in B2B account management, client services, orconsultative sales, ideally in HR, SaaS, or research-based organizations.
• Proventrack record of meeting revenue targets and managing key accounts acrossdiverse markets and industries.
• Experiencewith CRM tools and data-driven sales tracking.
• Knowledgeof workplace culture trends in KSA and familiarity with the government andprivate sectors is an advantage.
• Strongcommunication, negotiation, and presentation skills.
• Highemotional intelligence and relationship-building capabilities.
• Analyticalthinking and consultative approach to selling and client servicing.
• Multitasking,organization, and attention to detail in managing projects and deadlines.
• Strategicmindset with client-first orientation.
• Fluencyin English required; Arabic is highly preferred.
  

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**FAMA TECHNOLOGIES **is a leading and pioneer company in Hospitality and Retail for Entire GCC & Middle East having fully operated offices And with the strength of 150 - 200 well-qualified and certified staff around the regions.

Fama Technologies is providing IT services, consulting for software and infrastructure. Major Services offered in IT Infrastructure, Unified Communication Solutions, IT Consulting, Specialized Software Solutions, and Hardware Solutions. Industries served in Hospitality and leisure, Retail, Manufacturing, Public Sector, Restaurant management, logistics, and Distribution.

**Duties**:
**Customer Service Responsibilities**

After receiving a call, you may be answering questions, placing order or resolving issues of the clients. Customers may call in response to a promotion or advertisement they received through a mail or a phone call, but are unsure about the service of the product they want to buy. In this case, it is the CRO duty to not only answer the queries of the customer, but also to ask questions to the customer in order to understand their need. During this interaction, the CRO asks about the basic account information of the client, overview the client & history in their database and analyze it to determine what to recommend.

**Documentation Responsibilities**

You have to perform certain administrative tasks. In regards to this, they have to note down the points discussed during the conversation with the customer along with the purpose of calling and the decision of the client. They must have knowledge of certain software tools that are helpful to track the order trends and calls. They initiate the ordering procedure as well as create new accounts.

CRO Primary duty is to receive the phone call from the existing customers. Most of their work is at the desk where they answer the waiting calls. Occasionally, they may have few brief breaks in between the call periods in some case, they may need to make calls. They may sometimes need to transfer a customer call to another department, while in some instances, they may require extensive research and thus may have to agree to call the client with a resolution.

**Routine Tasks**
- Answer calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services.
- Coordinate with the clients, try to know their concerns by avoiding any interruption in conversation, etc.
- Facilitate sales of all products and services according to the client & needs
- Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines
- Perform troubleshoot when required
- Assist and guide customers with all the required knowledge of the services and goods.
- Supervise the unresolved complaints and ensure that they are resolved in the given time frame by keeping the needs of the customer in mind.
- Analyze the client & requirement after conversation with them and recommend products, plans or services that will match their needs
- Keep a track of the potential customers and their requirements
- Take follow up of all outbound calls
- Ensure premium level of client satisfaction in one phone call

Improving sales and promoting new products and services by following the standard and maintaining the reputation of the company are some of the major tasks included in the CRO responsibilities.

**Salary**: ﷼4,000.00 - ﷼4,500.00 per month

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you a Saudi National?
- Are you Female?

**Experience**:

- Customer Relationship: 1 year (preferred)

Relationship Management Officer

Location: Riyadh, KSA
Job Type: Full-Time
Department: Relationship Management Team

+ Overview

We are seeking a proactive and relationship-driven Relationship Management Specialist to join our team. In this role, you will be at the heart of building and maintaining long-term partnerships that drive mutual growth for Unipal and its partners. By understanding partner needs and delivering tailored solutions, you will play a key role in enhancing value, fostering engagement, and ensuring sustained success.

+ Key Responsibilities:

• Build and maintain strong, long-term partnerships with clients across diverse industries.
• Communicate Unipal’s value proposition effectively, identifying opportunities for mutual growth.
• Take ownership of partner relationships, proactively resolving issues and supporting partner growth.
• Identify and execute upselling and cross-selling opportunities to increase partner engagement.
• Maintain and update partner data in the CRM system, ensuring accurate reporting on relationship performance and growth.
• Develop creative and customized solutions to enhance partner marketing and engagement efforts.

+ Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.
• 0–2 years of experience in Relationship Management, Business Development, or Client Success.
• Native Arabic speaker with fluency in English.
• Familiarity with CRM systems, basic data analytics, and proficiency in Microsoft Excel.
• Strong communication, active listening, and negotiation skills.
• Exceptional organizational skills with the ability to manage multiple tasks and meet deadlines.

We are excited to welcome a motivated and detail-oriented Relationship Management Officer to help drive partner success and amplify Unipal’s impact across industries.
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The organization is a flagship giga project under Saudi Arabia’s Vision 2030 initiative, aiming to create a world-class entertainment, cultural and lifestyle destination. As a multibillion-dollar project, it will encompass vast infrastructure development, hospitality, retail and service sectors, which requires effective and large scale management of supplier relationships and supply chain risks.

The Assistant Manager – SRM will support the implementation of the organization’s SRM strategic and operational agenda. This comprises finding and meeting strategic suppliers and partners. As well as onboarding suppliers, ensuring complete and up-to-date documentation, acting as the organization’s point-of-contact to the suppliers, providing internal stakeholders with intelligence available on registered suppliers, and tracking supplier performance metrics across all projects within the organization.

Key Responsibilities :

1. Supplier Relationship Management:

·Build and maintain strong relationships with key suppliers to ensure alignment with business objectives and service-level expectations.

·Scout the market to find reputable partners for key bids and tenders.

·Support the SRM Manager and Director in organization and meetings with key suppliers.

·Serve as the primary point of contact for assigned suppliers, ensuring effective communication and timely issue resolution.

·Monitor supplier performance through KPIs (e.g., quality, delivery, compliance) and drive continuous improvement initiatives.

·Collaborate with internal stakeholders to align supplier capabilities with business needs and project goals.

·Conduct regular supplier evaluations and risk assessments to identify concerns and recommend mitigation strategies.

·Coordinate with cross-functional teams to support seamless project execution.

·Ensure adherence to procurement policies, ethical standards, and sustainability goals.

·Maintain accurate and current supplier records and documentation.

·Conduct market research to identify and evaluate potential new vendors

2. Supplier Performance Metrics Oversight:

·Conduct detailed performance analyses to measure supplier outputs against key performance indicators (KPIs), including quality, delivery timelines, cost efficiency, and compliance.

·Support the development and delivery of supplier performance reports, highlighting trends, risks, and opportunities for continuous improvement.

·Participate in regular supplier performance reviews and audits to ensure adherence to contractual obligations and established service standards.

3. Team Management, Learning & Development

·Oversee and mentor junior team members, providing guidance and support to encourage professional development and knowledge-sharing.

·Promote a collaborative, inclusive, and performance-driven culture within the Supplier Relationship Management (SRM) team.

·Contribute to capability building by supporting training initiatives and fostering continuous learning across the function.

• 6+ years of experience in vendor management, procurement, or supply chain operations.
• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field
• Preferred: Certified Professional in Supply Management (CPSM), Certified Supply Chain Professional (CSCP), Certified Purchasing Manager (CPM)
• Experience with KSA regulatory requirements.
• Strong analytical skills with the ability to identify and address risks effectively.
• Proven track record of managing supplier relationships and improving supplier performance
• Fluency in English is required, with proficiency in Arabic highly desirable.
• Understanding of the local cultural and business landscape in Saudi Arabia through work experience in the region preferred.

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features.

The organization is a flagship giga project under Saudi Arabia's Vision 2030 initiative, aiming to create a world-class entertainment, cultural and lifestyle destination. As a multibillion-dollar project, it will encompass vast infrastructure development, hospitality, retail and service sectors, which requires effective and large scale management of supplier relationships and supply chain risks.

The Assistant Manager - SRM will support the implementation of the organization's SRM strategic and operational agenda. This comprises finding and meeting strategic suppliers and partners. As well as onboarding suppliers, ensuring complete and up-to-date documentation, acting as the organization's point-of-contact to the suppliers, providing internal stakeholders with intelligence available on registered suppliers, and tracking supplier performance metrics across all projects within the organization.

Key Responsibilities :

• Supplier Relationship Management:
• Build and maintain strong relationships with key suppliers to ensure alignment with business objectives and service-level expectations
• Scout the market to find reputable partners for key bids and tenders
• Support the SRM Manager and Director in organization and meetings with key suppliers
• Serve as the primary point of contact for assigned suppliers, ensuring effective communication and timely issue resolution
• Monitor supplier performance through KPIs (e.g., quality, delivery, compliance) and drive continuous improvement initiatives
• Collaborate with internal stakeholders to align supplier capabilities with business needs and project goals
• Conduct regular supplier evaluations and risk assessments to identify concerns and recommend mitigation strategies
• Coordinate with cross-functional teams to support seamless project execution
• Ensure adherence to procurement policies, ethical standards, and sustainability goals
• Maintain accurate and current supplier records and documentation
• Conduct market research to identify and evaluate potential new vendors
• Supplier Performance Metrics Oversight:
• Conduct detailed performance analyses to measure supplier outputs against key performance indicators (KPIs), including quality, delivery timelines, cost efficiency, and compliance
• Support the development and delivery of supplier performance reports, highlighting trends, risks, and opportunities for continuous improvement
• Participate in regular supplier performance reviews and audits to ensure adherence to contractual obligations and established service standards
• Team Management, Learning & Development
• Oversee and mentor junior team members, providing guidance and support to encourage professional development and knowledge-sharing
• Promote a collaborative, inclusive, and performance-driven culture within the Supplier Relationship Management (SRM) team
• Contribute to capability building by supporting training initiatives and fostering continuous learning across the function
  
  

Requirements

• 6+ years of experience in vendor management, procurement, or supply chain operations
• Bachelor's degree in Supply Chain Management, Business Administration, or a related field
• Preferred: Certified Professional in Supply Management (CPSM), Certified Supply Chain Professional (CSCP), Certified Purchasing Manager (CPM)
• Experience with KSA regulatory requirements
• Strong analytical skills with the ability to identify and address risks effectively
• Proven track record of managing supplier relationships and improving supplier performance
• Fluency in English is required, with proficiency in Arabic highly desirable
• Understanding of the local cultural and business landscape in Saudi Arabia through work experience in the region preferred

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting

Get notified about new Supplier Manager jobs in Riyadh, Riyadh, Saudi Arabia .

Contract Associate Manager - Contract and Procurement Management NRR 3732 Senior Manager - Strategic Procurement (CORS3833) Program Manager - Sales & Operations Planning, Supply Chain Manager of Supply Chain and Logistics - Market & Technology Intelligence Assistant Manager - Technology Procurement

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The organization is a flagship giga project under Saudi Arabia’s Vision 2030 initiative, aiming to create a world-class entertainment, cultural and lifestyle destination. As a multibillion-dollar project, it will encompass vast infrastructure development, hospitality, retail and service sectors, which requires effective and large scale management of supplier relationships and supply chain risks.

The Assistant Manager – SRM will support the implementation of the organization’s SRM strategic and operational agenda. This comprises finding and meeting strategic suppliers and partners. As well as onboarding suppliers, ensuring complete and up-to-date documentation, acting as the organization’s point-of-contact to the suppliers, providing internal stakeholders with intelligence available on registered suppliers, and tracking supplier performance metrics across all projects within the organization.

Key Responsibilities :

1. Supplier Relationship Management:

·Build and maintain strong relationships with key suppliers to ensure alignment with business objectives and service-level expectations.

·Scout the market to find reputable partners for key bids and tenders.

·Support the SRM Manager and Director in organization and meetings with key suppliers.

·Serve as the primary point of contact for assigned suppliers, ensuring effective communication and timely issue resolution.

·Monitor supplier performance through KPIs (e.g., quality, delivery, compliance) and drive continuous improvement initiatives.

·Collaborate with internal stakeholders to align supplier capabilities with business needs and project goals.

·Conduct regular supplier evaluations and risk assessments to identify concerns and recommend mitigation strategies.

·Coordinate with cross-functional teams to support seamless project execution.

·Ensure adherence to procurement policies, ethical standards, and sustainability goals.

·Maintain accurate and current supplier records and documentation.

·Conduct market research to identify and evaluate potential new vendors

2. Supplier Performance Metrics Oversight:

·Conduct detailed performance analyses to measure supplier outputs against key performance indicators (KPIs), including quality, delivery timelines, cost efficiency, and compliance.

·Support the development and delivery of supplier performance reports, highlighting trends, risks, and opportunities for continuous improvement.

·Participate in regular supplier performance reviews and audits to ensure adherence to contractual obligations and established service standards.

3. Team Management, Learning & Development

·Oversee and mentor junior team members, providing guidance and support to encourage professional development and knowledge-sharing.

·Promote a collaborative, inclusive, and performance-driven culture within the Supplier Relationship Management (SRM) team.

·Contribute to capability building by supporting training initiatives and fostering continuous learning across the function.

• 6+ years of experience in vendor management, procurement, or supply chain operations.
• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field
• Preferred: Certified Professional in Supply Management (CPSM), Certified Supply Chain Professional (CSCP), Certified Purchasing Manager (CPM)
• Experience with KSA regulatory requirements.
• Strong analytical skills with the ability to identify and address risks effectively.
• Proven track record of managing supplier relationships and improving supplier performance
• Fluency in English is required, with proficiency in Arabic highly desirable.
• Understanding of the local cultural and business landscape in Saudi Arabia through work experience in the region preferred.

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JOB PURPOSE
This role is responsible for implementing ITFC’s strategies for market penetration to provide Trade Solutions in the public sector of the designated region. The public sector refers to Sovereign, Quasi-Sovereign & State-Owned Entities. The role is intended to manage client relationships firsthand and oversee the end-to-end implementation of the investment process under the guidance and supervision of an experienced Senior Relationship Manager. This role is responsible for ensuring adherence with ITFC’s risk guidelines, policies and procedures.
KEY RESPONSIBILITIES_
Relationship and Portfolio Management_
Market Intelligence Gathering:

- Develop an in depth understanding of the target countries’ economy and sectors, which serve as focus areas for ITFC’s Trade Solutions.
- Gain insight on the economic, political, social and regulatory factors impacting the ease of facilitating international trade across the member countries assigned.
- Develop market intelligence to build an understanding of the key stakeholders/predominant players in the Trade Finance market and their offerings across the member countries assigned within the designated region.
- Support the respective Senior Relationship Manager with implementing the CRM process for the region by sharing relevant information for all prospective and existing clientele and leveraging the database to guide origination efforts.
- Origination (Business Development): _
- Source and assess public sector opportunities, identify bankable prospects in target regions, grow and develop new/existing business relationships_. _Act as focal point for the clients or supporting the Senior Relationship Manager throughout the deal cycle, from deal generation to deal closure.
- Liaise with prospective clientele to build awareness around the nature of Islamic Trade Finance products offered by ITFC (such as Murabaha) and various mode of financing provided (Import financing, export financing, LC Confirmation, working capital solution including structured trade commodity transactions etc).
Structuring and Negotiation:

- Build an understanding of the existing/prospective client needs, structuring the transactions and drafting of Term Sheets in line with the relevant guidelines of ITFC.
- Conduct due diligence on prospective deals by evaluating the associated risks in a robust manner to validate the client’s financial standing and risk exposure. Negotiating and closing with prospective clientele on the proposed Term Sheet in line with the relevant guidelines at ITFC.
- Support the Senior Relationship Manager with the preparation of Credit Memorandum and clarifying the terms and conditions for the provision of Trade Finance instruments.
- Conduct a thorough risk evaluation to identify the potential risk factors and incorporate mitigating clauses in the Credit Memorandum.
- Contribute to the presentation of prospective deals in the Credit Committee meetings at ITFC and working to secure approval for implementation. After approval, work towards the legal documentation and utilization/disbursement of the financing in a timely manner. Coordinating all communications between the clients and other internal and external stakeholders as applicable.
- Monitor the status of all transactions in the portfolio to ensure timely disbursement, repayment, and renewals while ensuring there are no gaps.
- Ensure regular communication with clients and other relevant stakeholders via periodic (weekly/monthly) calls as applicable and documenting outcomes for the records.
- Schedule and coordinating follow up actions with clients in the designated region in case of overdues within the stipulated Days Past Due (DPD) in line with ITFC’s guidelines.
- Support the Senior Relationship Manager in the management of country relations with regards to engagements with the Office of the Governor, with all other relevant public sector stakeholders and with country public relations.
- Support the Senior Relationship Manager in the preparation of country engagement documents including strategy papers and Framework Agreements.
- Any other relevant assignment as may be required from time to time.
- Integrated Trade Solutions_
- Originate leads for ITFC’s Integrated Trade Solution offerings from existing as well as new clientele in the assigned region based on sound understanding the market opportunities and clients stated and unstated needs and requirements.
- Work with the relevant departments to cross-sell all ITFC’s products and services for financial sustainability and developmental impact.
- Managing Regional Presence_
- Provide input to devise country specific strategies for effective penetration and lead generation in the designated region for ITFC’s Trade Solutions offering.
- Contribute to the sales planning by delivering market information of their respective segments/markets to the responsible Senior Relationship Manager.
- Contribute to maintaining relationships with clients in the

Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential-and excitement for the journey ahead.
As a Customer Success Account Manager (CSAM) you will understands customers' industry and business processes, which may include an industry or vertical focus such as Banking, Healthcare, or Manufacturing. Promotes adoption of technology by helping the customer optimize the utilization of their our products, demonstrating features beyond core functionality, ensuring Best Practice adoption. You will be the primary point of contact for the customer in a post-sales production environment, proactively coordinating with any other cross functional team or organization inside of your company.
At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You'll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Location: Riyadh**
**Program start date: January 2026**
**About:** **Ru'aa Program** is Microsoft's program tailored for **Saudi Nationals** , aiming to accelerate Saudi employability and create market impact through early in career recruitment, and skilling programs.
**Program overview:** Microsoft Ru'aa Internship is a paid six-month training program that offers globally recognized technical and professional certifications & skills, and on-the-job training to include mentoring, coaching, job shadowing and real-life scenario assignments.
**Program Details: The 6 months, full-time** program is divided into two key phases (Phase 1 - Onboarding & Skilling, Phase 2 - On The Job Training)
**Phase one** : _Onboarding & Skilling Bootcamp (1 month)_
+ Onboarding and introduction to Microsoft's mission, culture, strategy & structure.
+ Technical skilling to obtain globally recognized Microsoft technical certifications.
+ Professional and soft skilling courses including project management, change management, effective interpersonal skills, creativity and innovation, and time management.
**Phase two:** _On-the-job training (5 months)_
+ Joining as a **CSAM Intern** for on-the-job shadowing and training.
+ Mentorship and coaching sessions.
+ Supporting Microsoft teams in digital transformation projects.
+ Advanced technology trainings including AI, Machine Learning & Cloud Computing.
**Responsibilities:**
+ Seeks information about the customer through research (e.g., reads customer publications, speaks with peers and customers) to learn about their business, needs, and strategy and keeps up to date with customer business and business outcomes. Communicates customer insights to internal teams.
+ Communicates business value of solutions for customer organization through demonstrations, storytelling, etc. Observes and listens to senior colleagues to build knowledge of relevant customer stories and industry, competitive, and/or Microsoft best practices to support business outcomes.
+ Engages with and leverages relevant internal and external partners and/or Services to support business outcomes as appropriate. Identifies appropriate partner and jointly develops plan for the play based on knowledge of the customer.
+ Coordinates internal peers across functions to support business outcomes and enable execution of customer success through One Microsoft. Identifies and begins developing relationships with customer team members.
+ Acts as the voice of the customer and Partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer with internal teams (e.g., Engineering), leveraging relevant tools (e.g., OneList). Responds to feedback and supports positive change within Microsoft.
**Qualifications**
**Minimum Qualifications**
+ Currently pursuing/ completed a Bachelor's/ Master's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering, or related field (OR must be recent graduates or recently graduated).
+ Saudi nationality.
+ Legally authorized to work in Saudi Arabia (Legally authorized = Has citizenship or has been granted a valid visa or work permit).
+ Fluency in English.
**Preferred Qualifications**
+ Passion for technology and customer obsessed.
+ Displays stakeholder and relationship management.
+ Excellent verbal and written communication, analytical and presentation skills.
+ Technical Certification (e.g., cloud technology- Azure) are preferred but not required.
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