18 Crm Specialist jobs in Saudi Arabia

We are looking for a passionate CRM Specialist to manage and execute customer relationship strategies that enhance retention, loyalty, and engagement. The ideal candidate will be data-driven, detail-oriented, and experienced in CRM tools such as CleverTap, Braze, or WebEngage.

You'll play a key role in building personalized customer journeys, analyzing performance, and optimizing campaigns to deliver exceptional customer experiences.

• Manage and implement CRM strategies to increase customer retention and improve loyalty.
• Analyze customer data to identify segments and understand user behavior.
• Design and execute customer journeys and lifecycle campaigns using platforms like CleverTap, Braze, or WebEngage.
• Prepare weekly and monthly analytical reports to evaluate campaign performance and insights.
• Collaborate closely with Marketing, Tech, and Customer Service teams to enhance the overall customer experience.
• Conduct A/B testing before campaign launches to ensure message accuracy and timing effectiveness.
• Continuously review and validate data within the CRM platform to ensure accuracy and resolve any issues.
• Propose creative and innovative ideas to boost customer engagement and retention.

• Bachelor's degree in Marketing, Business Administration, Data Analytics, or related field.
• Proven experience in CRM management, marketing automation, or customer lifecycle marketing.
• Hands-on experience with CRM platforms (e.g., CleverTap, Braze, WebEngage, or similar).
• Strong analytical and problem-solving skills with the ability to interpret customer data.
• Excellent communication and collaboration skills.
• Attention to detail and a passion for improving the customer experience.

Why Join Sweater

At Sweater, we believe in building lasting customer relationships through data, creativity, and collaboration. You'll be part of a forward-thinking team that values innovation, ownership, and impact.

• Opportunities for growth and professional development
• Dynamic and collaborative work environment

CRM Specialist | Reef Holding

We're Hiring: CRM Specialist

Location:
Riyadh, Saudi Arabia

Job Type:
Full-Time

About the Role:

Reef Holding is seeking a highly analytical and customer-focused
CRM Specialist
to manage and optimize marketing campaigns across CRM platforms. This role plays a key part in enhancing customer experience, driving loyalty, and supporting revenue growth through personalized multi-channel campaigns.

Key Responsibilities:

• Execute personalized marketing campaigns using the CRM system.
• Prepare and implement automated messages (Automations) based on user behavior.
• Manage and send app notifications in line with campaign objectives.
• Design and schedule marketing WhatsApp messages.
• Prepare email campaigns based on targeted segments.
• Coordinate SMS campaigns and analyze their performance.
• Execute targeted campaigns to encourage repeat purchases and special offers.
• Use purchase data to personalize offers and increase Average Order Value (AOV).
• Analyze customer data and behavior to identify cross-selling and upselling opportunities.
• Conduct A/B testing to improve engagement, open, click, and purchase rates.
• Prepare comprehensive performance reports for CRM campaigns and sales results and submit them to management.
• Work with content, sales, and technical teams to ensure message consistency and achieve revenue goals.
• Propose strategies to enhance customer experience and maximize commercial value per interaction.
• Propose strategies to enhance customer experience and maximize commercial value per interaction.

Qualifications:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Training in computer skills, administrative skills, and effective communication.
• Strong data analysis skills.
• High ability in planning, execution, and performance follow-up.
• Excellent communication skills.
• Proficiency in email, SMS, and social media marketing tools.
• Solid understanding of cross-selling and upselling strategies.
• Good knowledge of CRM systems and analytics tools.
• Fluency in Arabic (excellent) and English (good).

Why Join Us?

At
Reef Holding
, we are committed to building exceptional customer experiences that drive loyalty and sustainable business growth in the retail and fragrance sectors. Join a dynamic team that values innovation, collaboration, and customer success.

About Noon:

Noon Academy is the leading edtech platform in the Middle East, with over 12 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.

Hear it directly from our CEO and co-founder: this

Office: This role is full-time and Riyadh-based.

About the role:

• we need candidates with hands-on experience in CRM platforms—ideally HubSpot, but experience with other systems is also acceptable. The key requirement is proven ability to:
• Set up and manage pipelines
• Maintain data quality
• Handle and nurture leads effectively
• Integrate tools and apps
• Build workflows and implement automation

Requirements

• 2+ years of experience,
• Strong in problem solving
• Skilled in tools like HubSpot
• Excellent communication and stakeholder management skills
• Arabic and English proficiency is a must

Why work at Noon?

• Solving the Biggest Problem in Education: We're addressing the most important and challenging issue in the sector—scaling star teachers and making learning fun.
• Innovation at a Global Scale: Noon leads in edtech innovation; we are not a copycat. We pioneer new ways to deliver world-class education.
• Solid Financial Footing: We have turned profitable and we're well-funded.
• International Exposure: Join a dynamic, internationally diverse team that encourages personal development.

• Mission & Values Driven: We aim to provide equitable access to world-class education.

  Considering the opportunity?

If you are excited about shaping the future of education in Saudi and think you are the right fit for this opportunity, apply through the job link We look forward to reviewing your application and exploring how you can contribute to Noon's mission

About Noon:

Noon Academy is the leading edtech platform in the Middle East, with over 12 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.

Hear it directly from our CEO and co-founder: this

Office: This role is full-time and Riyadh-based.

About the role:

•we need candidates with hands-on experience in CRM platforms—ideally HubSpot, but experience with other systems is also acceptable. The key requirement is proven ability to:

• Set up and manage pipelines

• Maintain data quality

• Handle and nurture leads effectively

• Integrate tools and apps

• Build workflows and implement automation

Requirements

• 2+ years of experience,
• Strong in problem solving
• Skilled in tools like HubSpot
• Excellent communication and stakeholder management skills
• Arabic and English proficiency is a must

Why work at Noon?

• Solving the Biggest Problem in Education:
  We're addressing the most important and challenging issue in the sector—scaling star teachers and making learning fun.
• Innovation at a Global Scale:
  Noon leads in edtech innovation; we are not a copycat. We pioneer new ways to deliver world-class education.
• Solid Financial Footing:
  We have turned profitable and we're well-funded.
• International Exposure:
  Join a dynamic, internationally diverse team that encourages personal development.

• Mission & Values Driven:
  We aim to provide equitable access to world-class education.

  Considering the opportunity?

If you are excited about shaping the future of education in Saudi and think you are the right fit for this opportunity,
apply through the job link
We look forward to reviewing your application and exploring how you can contribute to Noon's mission

CRM Sales Specialist

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you
• dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Divisional Information

Cardiac Rhythm Management

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies

that can improve the way doctors treat people with heart arrhythmias or

irregular heartbeats.

The Opportunity

This position works out of our Jeddah location. Field site. in the Cardiac Rhythm Management

What You'll Work On

Clinical and Technical Support, set-up testing and service of Company products which include CRM devices and programmers diagnosis, monitoring, managing and treating heart arrhythmias, provide technical support on the devices to customers and prospective customers by responding to inquiries and providing effective high-level service, provide educational and training support to customers and prospective customers including on-site clinical training for physicians and other medical personnel, represent the Company as a professional and competent resource in support of client and Abbott objectives. Sales Support, responsible for the CRM disposables business, Continuous follow-up with customers on targets with respect to the managed line of business, develop and maintain effective professional relationships with physicians and EP Lab personnel.

Knowledge / Education Required:

Bachelor's degree or equivalent in medical sciences.

Licenses:

Saudi Commission for Health Specialties / SCHS.

Language:

English

Arabic

Minimum Experience Required:

2 years in Medical Field or 1 year in EP services.

Personal Characteristics:

Excellent communication & presentation skills, discipline, flexible, work with team.

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

CRM Operations Specialist | Reef Holding

Position Title:
CRM Operations Specialist

Location:
Riyadh, Saudi Arabia

Job Type:
Full-Time

About the Role:

Reef Holding is seeking a highly analytical and customer-focused
CRM Operations Specialist
to manage and optimize marketing campaigns across CRM platforms. This role plays a key part in enhancing customer experience, driving loyalty, and supporting revenue growth through personalized multi-channel campaigns.

Key Responsibilities:

• Handle customer inquiries completely and accurately through multi-contact channels (Inbound – Outbound – Social Media – Survey – Maps).
• Provide helpful information and ensure customers have a positive experience with the services provided.
• Manage customer feedback more effectively by tracking complaints and suggestions to improve future services.
• Resolve customer complaints and problems to the satisfaction of the customer.
• Follow up with customers to ensure that their issues have been resolved satisfactorily, helping to build trust and loyalty.
• Use customer service skills to optimize the opportunity of each customer contact.
• Apply all acquired skills from Reef training:
• Adhere to the call script.
• Adhere to the communicated processes.
• Maintain Average Handling Time (AHT).
• Achieve defined quality targets.
• Accurately record customer interactions, accounts, orders, complaints, and file documents properly.
• Alert the supervisor of issues or concerns that require escalation for complete resolution.
• Maintain confidentiality of Reef client and customer data.
• Adhere to Reef policies and procedures.
• Participate in individual and team training/meetings to ensure knowledge is up-to-date.
• Adhere to the work schedule and accommodate business requests, including flexibility in locations and working hours.
• Perform any other duties assigned related to the nature of the work.
• Carry out any other duties or responsibilities assigned by the direct manager or delegate.

Qualifications & Requirements:

• Bachelor's degree, or relevant professional experience.
• Computer skills – administrative skills – effective communication skills.
• Proficiency i
  n MS Office applications.
• Good knowledge of CRM systems and Omni-channel platforms.
• Industry knowledge in perfumes, fashion, cosmetics, or related fields.
• Excellent customer service skills.
• Strong communication and negotiation skills.
• Fluency in Arabic (excellent) and English (excellent).

Why Join Us?

At
Reef Holding
, we are committed to enhancing customer experience and building long-term relationships based on trust and excellence. You will be part of a dynamic team focused on innovation, service quality, and customer satisfaction in the perfumes, fashion, and cosmetics sectors.

Riyadh, Saudi Arabia | Posted on 07/22/2025

Great Place To Work is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.

Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to capture truly, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification, Best Workplaces Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world. Visit our website at .

Role Summary:

The Customer Relationship Manager (CRM) at GreatPlace to Work Middle East is responsible for developing, managing, andexpanding strategic relationships with private and public sector clients in KSA. The role is pivotal in driving revenue growth,delivering a world-class client experience, and positioning GPTW as a long-termculture transformation partner. The CRM acts as a trusted advisor—guidingclients from initial engagement through to service delivery, certification,recognition, and ongoing renewal while ensuring alignment between client goalsand GPTW’s solutions.

This is a client-facing role that requires a uniquecombination of consultative sales, relationship management, industry expertise,and project coordination skills.

Key Responsibilities:

Sales & Business Development

• Proactivelypromote and sell the full suite of Great Place to Work offerings: Certification,Culture Assessments, Advisory Services, Employer Branding Packages, andRecognition Programs.
• Conductdiscovery sessions, tailored product demonstrations, proposalwalkthroughs, and solution consultations to identify client needs andposition GPTW as the ideal partner.
• Prepareand deliver compelling commercial proposals, pricing options, andstrategic engagement plans in alignment with client goals.
• Identify,qualify, and manage sales opportunities across all customer lifecyclestages, from lead generation to contract closure.

Client Relationship Management

• Buildand maintain long-term, consultative relationships with senior HR leaders,C-suite executives, and key influencers.
• Serveas the main liaison for clients post-contract, coordinating with internalteams to ensure seamless onboarding, project setup, and execution.
• Maintainconsistent client communication via calls, emails, and in-person orvirtual meetings to monitor satisfaction and business impact.
• Managea diverse portfolio of client accounts across sectors and geographies witha focus on retention, growth, and service renewal.
• Developstrategic account plans for high-value clients, identifying opportunitiesto expand engagement through cross-sell and upsell of GPTW services.
• Trackand analyze client health scores, culture audit outcomes, and programeffectiveness to present value-driven results.

Operational Excellence

• Use ZohoCRM to maintain accurate and updated records on lead progress, clientinteractions, service milestones, contract renewals, and feedback.
• Collaboratewith the advisory, research, certification, and marketing teams to delivertailored solutions, insightful culture reports, and impactful brandingassets.
• Ensuretimely follow-up on Emprising setup, survey deployment, certificationtimelines, and recognition deliverables.

Client Success & Advocacy

• Conductperiodic check-ins and Client Success Reviews (CSRs) to evaluate progress,review survey insights, and identify new value opportunities.
• Supportclients in leveraging their Certification or List placement for PR,employer branding, internal engagement, and awards submissions.
• Fosterclient advocacy by inviting top clients to participate in case studies,testimonials, webinars, and GPTW community events.

Market Engagement & Industry Insight

• RepresentGPTW ME at HR events, regional forums, expos, and thought leadershipwebinars to enhance brand visibility and industry reputation.
• Stayinformed on evolving HR trends, national workforce programs, laborpolicies, and competitor strategies to strengthen client advisory andmarket positioning.

Performance Reporting & Forecasting

• Provideaccurate and timely sales forecasts, pipeline activity reports, and clientupdates for internal planning and review.
• Monitorcontract renewals and initiate early engagement strategies to ensure aseamless retention process and long-term value demonstration.
• Lead post-project feedback loops, client satisfaction surveys, andcorrective action planning where service gaps are identified.
  

Qualifications & Experience:

• Bachelor'sdegree in Business Administration, HR, Marketing, or a related field (MBAis a plus).
• Minimum5 years of experience in B2B account management, client services, orconsultative sales, ideally in HR, SaaS, or research-based organizations.
• Proventrack record of meeting revenue targets and managing key accounts acrossdiverse markets and industries.
• Experiencewith CRM tools and data-driven sales tracking.
• Knowledgeof workplace culture trends in KSA and familiarity with the government andprivate sectors is an advantage.
• Strongcommunication, negotiation, and presentation skills.
• Highemotional intelligence and relationship-building capabilities.
• Analyticalthinking and consultative approach to selling and client servicing.
• Multitasking,organization, and attention to detail in managing projects and deadlines.
• Strategicmindset with client-first orientation.
• Fluencyin English required; Arabic is highly preferred.
  

About the Company

Great Place to Work Middle East is responsible for developing, managing, and expanding strategic relationships with private and public sector clients in KSA. The role is pivotal in driving revenue growth, delivering a world-class client experience, and positioning GPTW as a long-term culture transformation partner.

About the Role

The Customer Relationship Manager (CRM) acts as a trusted advisor—guiding clients from initial engagement through to service delivery, certification, recognition, and ongoing renewal while ensuring alignment between client goals and GPTW's solutions. This is a client-facing role that requires a unique combination of consultative sales, relationship management, industry expertise, and project coordination skills.

Responsibilities

Sales & Business Development

• Proactively promote and sell the full suite of Great Place to Work offerings: Certification, Culture Assessments, Advisory Services, Employer Branding Packages, and Recognition Programs.
• Conduct discovery sessions, tailored product demonstrations, proposal walkthroughs, and solution consultations to identify client needs and position GPTW as the ideal partner.
• Prepare and deliver compelling commercial proposals, pricing options, and strategic engagement plans in alignment with client goals.
• Identify, qualify, and manage sales opportunities across all customer lifecycle stages, from lead generation to contract closure.

Client Relationship Management

• Build and maintain long-term, consultative relationships with senior HR leaders, C-suite executives, and key influencers.
• Serve as the main liaison for clients post-contract, coordinating with internal teams to ensure seamless onboarding, project setup, and execution.
• Maintain consistent client communication via calls, emails, and in-person or virtual meetings to monitor satisfaction and business impact.

Account Strategy & Growth

• Manage a diverse portfolio of client accounts across sectors and geographies with a focus on retention, growth, and service renewal.
• Develop strategic account plans for high-value clients, identifying opportunities to expand engagement through cross-sell and upsell of GPTW services.
• Track and analyze client health scores, culture audit outcomes, and program effectiveness to present value-driven results.

Operational Excellence

• Use Zoho CRM to maintain accurate and updated records on lead progress, client interactions, service milestones, contract renewals, and feedback.
• Collaborate with the advisory, research, certification, and marketing teams to deliver tailored solutions, insightful culture reports, and impactful branding assets.
• Ensure timely follow-up on Emprising setup, survey deployment, certification timelines, and recognition deliverables.

Client Success & Advocacy

• Conduct periodic check-ins and Client Success Reviews (CSRs) to evaluate progress, review survey insights, and identify new value opportunities.
• Support clients in leveraging their Certification or List placement for PR, employer branding, internal engagement, and awards submissions.
• Foster client advocacy by inviting top clients to participate in case studies, testimonials, webinars, and GPTW community events.

Market Engagement & Industry Insight

• Represent GPTW ME at HR events, regional forums, expos, and thought leadership webinars to enhance brand visibility and industry reputation.
• Stay informed on evolving HR trends, national workforce programs, labor policies, and competitor strategies to strengthen client advisory and market positioning.

Performance Reporting & Forecasting

• Provide accurate and timely sales forecasts, pipeline activity reports, and client updates for internal planning and review.
• Monitor contract renewals and initiate early engagement strategies to ensure a seamless retention process and long-term value demonstration.
• Lead post-project feedback loops, client satisfaction surveys, and corrective action planning where service gaps are identified.

Qualifications

• Bachelor's degree in Business Administration, HR, Marketing, or a related field (MBA is a plus).
• Minimum 3-5 years of experience in B2B account management, client services, or consultative sales, ideally in HR, SaaS, or research-based organizations.
• Proven track record of meeting revenue targets and managing key accounts across diverse markets and industries.
• Experience with CRM tools and data-driven sales tracking.
• Knowledge of workplace culture trends in KSA and familiarity with the government and private sectors is an advantage.

Required Skills

• Strong communication, negotiation, and presentation skills.
• High emotional intelligence and relationship-building capabilities.
• Analytical thinking and consultative approach to selling and client servicing.
• Multitasking, organization, and attention to detail in managing projects and deadlines.
• Strategic mindset with client-first orientation.
• Fluency in English required; Arabic is highly preferred.

The Manager - Customer Success is accountable for working closely with customers during all stages of engagement, from sales to solution and service deployment. S/He identifies customers' needs, ensures successful onboarding/retention and provides service excellence and timely complaint management.

Technical and Operations

• Understand customers' business goals, align with the company functionality and strategy and lead on a strategic technology solution roadmap;
• Manage the customer adoption lifecycle and raise customer risks/blockers, where appropriate;
• Coordinate with peers in support, engineering and consulting to address customer issues and leverage the post sales customer experience;
• Build and iterate on a customer success framework to provide measurable business and technical value to customers;
• Provide insight from customer data to internal stakeholders for appropriate actions and decisions;
• Understand customers at-risk and gaps that can hinder overall implementation, rollout and/or adoption of the solution;
• Manage the ongoing post sales experience with priority customers, managing both the IT line of business and key customer stakeholders;
• Address customer service issues and escalated complaints and ensure a prompt feedback and follow up;
• Answer customers' comments and suggestions and submit related reports and recommendations;
• Iterate ways to improve performance, efficiency and efficacy on metrics and customer feedback;
• Manage large projects or processes that span outside of the immediate job area;

Talent Development

• Lead and coach the team cultivating empowerment and ownership;
• Develop capabilities and secure a solid succession plan;

Conduct regular performance reviews, identify training needs and oversee development plans.

Education

Bachelor's degree in Business Administration or any other related field

Experience

At least 2 years of relevant experience

Key Competencies

• Customer centric
• Accountable
• Agile
• Communicate effectively
• Leadership
• Problem solving and decision making
• Business awareness
• Negotiation