34 Crm Development jobs in Saudi Arabia

Job Summary:

We are seeking an experienced Presales Engineer with a strong background in digital technologies and solution architecture to support our sales and delivery teams. This role requires the ability to understand customer challenges, design tailored technical solutions, and demonstrate value across key domains including data analytics, cloud, AI, and application development .

Key Responsibilities:

• Collaborate with the sales team to understand client requirements and propose customized solutions
• Design and present technical architecture aligned with customer needs and industry best practices
• Deliver technical presentations, product demos, and Proof of Concepts (PoCs)
• Support RFP/RFI responses, solution proposals, and pricing estimations
• Bridge communication between technical and non-technical stakeholders
• Stay up to date with emerging technologies and market trends relevant to our client focus areas

Core Technical Expertise Required:

Data Analytics : Familiar with designing analytical solutions, dashboards, and insights delivery

AI & Machine Learning : Familiarity with ML workflows, model training/integration (not deep research-focused)

Cloud Computing

• Cloud migration strategies and architecture
• Infrastructure and platform services across Any Cloud technologies
• Cloud-native application design and deployment

Custom Application Development Experience

• Full lifecycle expertise in Java, Web & Mobile application development
• Integration with APIs, backend systems, and third-party services

Preferred / Advantageous Experience with the Following Platforms:

• Pega (BPM & case management solutions)
• web Methods and IBM Integration Suite
• Google Apigee (API management)
• Camunda (workflow and process automation)

Qualifications & Skills:

• Bachelor’s degree in computer science, Engineering, or related field
• 7+ years of experience in presales, solution engineering, or technical consulting
• Strong communication and presentation skills
• Proven client-facing experience in enterprise-level engagements
• Ability to write clear and concise technical proposals and documentation

Why Join Us?

• Work on strategic digital transformation projects with leading telecom client.
• Opportunity to shape cutting-edge solutions in cloud, AI, and integration
• Dynamic work environment with high visibility and impact

Job Summary:

We are seeking an experienced Presales Engineer with a strong background in digital technologies and solution architecture to support our sales and delivery teams. This role requires the ability to understand customer challenges, design tailored technical solutions, and demonstrate value across key domains including data analytics, cloud, AI, and application development .

Key Responsibilities:

• Collaborate with the sales team to understand client requirements and propose customized solutions
• Design and present technical architecture aligned with customer needs and industry best practices
• Deliver technical presentations, product demos, and Proof of Concepts (PoCs)
• Support RFP/RFI responses, solution proposals, and pricing estimations
• Bridge communication between technical and non-technical stakeholders
• Stay up to date with emerging technologies and market trends relevant to our client focus areas

Core Technical Expertise Required:

Data Analytics : Familiar with designing analytical solutions, dashboards, and insights delivery

AI & Machine Learning : Familiarity with ML workflows, model training/integration (not deep research-focused)

Cloud Computing

• Cloud migration strategies and architecture
• Infrastructure and platform services across Any Cloud technologies
• Cloud-native application design and deployment

Custom Application Development Experience

• Full lifecycle expertise in Java, Web & Mobile application development
• Integration with APIs, backend systems, and third-party services

Preferred / Advantageous Experience with the Following Platforms:

• Pega (BPM & case management solutions)
• web Methods and IBM Integration Suite
• Google Apigee (API management)
• Camunda (workflow and process automation)

Qualifications & Skills:

• Bachelor’s degree in computer science, Engineering, or related field
• 7+ years of experience in presales, solution engineering, or technical consulting
• Strong communication and presentation skills
• Proven client-facing experience in enterprise-level engagements
• Ability to write clear and concise technical proposals and documentation

Why Join Us?

• Work on strategic digital transformation projects with leading telecom client.
• Opportunity to shape cutting-edge solutions in cloud, AI, and integration
• Dynamic work environment with high visibility and impact

Imagine yourself…

• Doing meaningful work that makes an everyday impacton the world around you.

• Owning your ambitionand fueling your career growth.

• Thriving in a supportive team environmentthat inspires you to strive for excellence.

At Hach (), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us:

Video: Water is why - Evolving for Tomorrow

We offer:

• Flexible working hours

• Professional onboarding and training options

• Career coaching and development opportunities

• Powerful team looking forward to working with you such as

Reporting to the Country Manager of Saudi Arabia the Business Development Process Manager (BDM) is the key front-line actor for strategic industrial and municipal accounts. You are vital to our organization’s ability to deliver customer value and drive accelerated growth. You will work within a strong network of dedicated professionals who provide industry-leading customer service and support via Senior Leadership, Sales, Inside Sales, Customer Service, Field Service, Technical Support, Project Sales, Bids Team, and Technical Applications professionals.

The BDM will develop technical awareness around the online measurement solutions that Hach provides to each customer, tailored to their specific needs and the industry in which they operate

He will assist the field sales team and respond to customer inquiries about the appropriate solutions. He will also provide incremental suggestions based on the customer’s requirements.

Territory: Kingdom of Saudi Arabia

Travel: the BDMs are frequently on the road visiting customers. Travelling frequency expected for this role is 4 days per week (and average 23 weeks a month) on the field and overnight stays may be required at company approved hotels, ensuring comfortable and safe accommodations.

What will I do in this role?

The strategic role of Business Development Manager (BDM) is set to create long term added value with the market players in the water quality segment and specifically with the end customers, the contractors and the consultants. The BDM is responsible for driving HACH technology and solutions adoption to accelerate growth in target markets. The BDM participates as an active member of the Sales team, providing tactical execution and strategic direction to expand the HACH footprint in the water market.

Working from a home office, this highly autonomous role requires an entrepreneurial spirit with the ability to develop and execute a collaborative business plan and manage territory as it is one’s own business.

You will be responsible for proactively selling to existing and new Industrial customers within a defined geographic territory to drive market penetration and accelerated sales growth. In this role, you will entrepreneurially target the Industrial vertical by engaging in-person to build funnel, prospect for new leads, provide existing customer account management, and project pursuit. You will leverage multiple selling resources including inside sales, distribution channel sales, and other sales resources to create a winning go to market strategy.

A typical day in this role looks like:

· Identifying and pursuing opportunities for business growth by researching market trends, cultivating relationships with potential clients, maintaining good relationship with the current clients, conducting technical session to promote HACH solutions, actively being aware of the water norms and regulations specific to each individual sector applicable in Saudi industries, development of sales strategy and plans in coordination with key company stakeholders. Establish a close relationship with regulatory bodies and various authorities in order to communicate and advocate for the latest techniques in water monitoring

· Coordinate with the Sales and Marketing teams to develop plans, strategies, and market growth.

· Capture new business in alignment with the company’s technical expertise and strategic roadmap. This includes tracking and planning target market relationships, managing customer relationships, visiting key actual and potential customers on a regular basis, understanding customer technical and functional requirements, and translating product requirements to the Sales and Product teams.

· Develop and execute a business plan to grow HACH business across all technologies and target market segments, while working with the Marketing team to coordinate campaigns and develop brand awareness.

· Attend industry meetings to gather the voice of customer (VOC) and market information representing the company and its business interests for the purpose of gathering market intelligence to develop plans and strategies to grow sales.

· Foster growth of company business interests and relationships with key opinion leaders and stakeholders in targeted markets. Must be comfortable speaking to groups of customers and industry professionals to promote the company’s products and interests at meetings and trade shows.

· Develop key customers as Contractors, system integrators and "end-users" like NWC SWCC… OEM opportunities and strategic partnerships/alliances to promote sales. Implement training opportunities to develop HACH’s understanding and utilization of sales channels, product positioning and market trends, to build and maintain opportunities that to support the recurring revenue and develop new ones.

· Act as liaison and technical expert to the Channel Partner to provide technical and sales and marketing information to be used for problem solving and development of sales activity.

· Identify, develop, and execute pipeline of opportunities and engagements to achieve key sales targets and metrics. Document and track in CRM timely.

· Coordinate and check the matching of the ASTM, USP…with the Saudi Norm and best practices…

The essential requirements for the job include:

· Bachelor's degree in a science-related field such as Environmental Science, Industrial Maintenance Engineering, or equivalent experience; a Master's an asset,

· 5 to 10 years' related technical experience and knowledge in water quality monitoring such as

- Providing technical support and commissioning for water treatment projects.

- Serving as a water application engineer for inline (process) instruments, working with various manufacturers.

- Possessing a deep understanding of water treatment processes such as Desalination and Drinking Water, Steam cycle and Makeup water, as well as Municipal and Industrial Wastewater management

· Strong public speaking skills English/Arabic

· Demonstrated skills in business development management and knowledge of CRM software (SFDC or equivalent).

· Proficient with MS Word, Excel, and PowerPoint.

· Valid driving license.

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources—and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

About Lebara Mobile KSA

Labara Mobile KSA is a
leading telecommunications company
and a
multi-award-winning virtual network operator (MVNO)
providing high-quality mobile services across the Kingdom. We operate in the
telecom industry
, focused on transforming the sector by delivering affordable, reliable, and customer-centric products that help people stay connected with their loved ones around the world.

Job Objectives:

Application & Web Development Senior Specialist will be responsible for designing, developing, integrating, and maintaining enterprise-level applications and web-based systems that support telecom operations, telecom regulations, customer services, and digital channels. Deliver secure, scalable, and high-performance solutions aligned with business goals. Participate in the full software development lifecycle (SDLC) using agile methodologies, fostering an environment of collaboration and continuous improvement.

Key Duties & Responsibilities

• Design, develop, and maintain web applications, APIs, and internal tools using modern programming frameworks.
• Participate in requirement analysis, system design reviews, and code reviews.
• Write clean, well-documented, and maintainable code, adhering to established coding standards and best practices.
• Implement and maintain APIs, microservices, and integrations with telecom systems & third-party services (e.g., BSS, billing, CRM, identity management, Nafath, TCC, payment gateways).
• Build responsive UIs and integrate backend services (RESTful APIs, microservices) for customer-facing products.
• Ensure the security, performance, and scalability of applications.
• Conduct unit, integration, and end-to-end testing to ensure software quality and reliability.
• Collaborate with DevOps and infrastructure teams for deployment and environment management.
• Provide L2/L3 support for critical application issues and participate in root cause analysis.
• Document technical solutions, workflows, and deployment processes.
• Optimize applications for maximum speed and responsiveness on both frontend and backend.
• Adhere to telecom compliance and data privacy regulations (e.g., CST guidelines where applicable).
• Adopt emerging technologies (e.g., AI-driven tools, serverless architectures) to enhance development efficiency.

Minimum Job Qualifications Requirement:

• A bachelor's degree in computer science, Software Engineering, or equivalent.
• English & Arabic

Minimum Work Experience:

• 5 - 6 years of experience in web and application development, preferably in the telecom or related sector.
• Proficiency in one or more backend languages (.NET Core, NodeJS) and frontend technologies (HTML5, CSS3, JavaScript frameworks like Angular or React).
• Strong experience with SQL/NoSQL databases (Oracle, MySQL, PostgreSQL, MongoDB).
• Familiarity with RESTful/Soap APIs, microservices, and enterprise integration patterns.
• Knowledge of telecom systems such as OSS/BSS, SIM activation, and VAS platforms is a plus.
• Experience with version control systems (e.g., Git), CI/CD pipelines, and containerization (e.g., Docker).
• Understanding of structured logging, error monitoring, and application performance metrics.

Work Hours:

• Sunday to Thursday

• 8:00 AM to 5:00 PM (including lunch break)
• 9:00 AM to 6:00 PM (including lunch break)

Benefits:

• Competitive salary package

• Health insurance for employees and eligible dependents (VIP/ As per company policy)

• Health club subscription / As per company policy

• Monthly mobile credit allowance

• Inclusive and collaborative work environment

• Posting Open Date: 01 October 2025
• Posting Close Date: 01 November 2025

Arthur Lawrence is urgently looking for a Manager – Storage & Database Management for a client in Riyadh, KSA. Kindly review the Job requirements below. Your immediate application will enable us to place you successfully.

Must-Have:

• 8+ years of experience in storage and database administration within the banking industry.
• In-depth knowledge of enterprise storage technologies (e.g., NetApp, EMC, HPE 3PAR, Dell PowerVault etc.).
• Proficient in managing relational and NoSQL databases with strong knowledge of SQL, indexing, replication, and clustering.
• Experience with backup/recovery tools (e.g., Veeam, CommVault, Veritas).
• Hands-on experience with disaster recovery and high-availability solutions.
• Familiarity with cloud database/storage environments (AWS, Azure, GCP) is a plus.

Nice to Have

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Oracle Certified Professional (OCP) / Microsoft Certified: Azure Database Administrator Associate
• ITIL Foundation

Job Overview:

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to equal employment opportunity and affirmative action.

Overview

Chemonics seeks a dynamic and entrepreneurial Sales and Business Development Director to shape and direct its market entry and expansion efforts across the Gulf Cooperation Council (GCC) region. The Director will play a pivotal role in building Chemonics Arabia’s presence in the region, starting with Saudi Arabia and expanding to other GCC countries. Primary responsibilities include forging strategic partnerships, building a pipeline, and capturing business opportunities in consulting and advisory services for the overall purpose of building backlog and sales.

• Market Representation & Relationship Building
  • Represent Chemonics business development interests in the GCC, beginning with Saudi Arabia and expanding to Qatar, UAE, Kuwait, and Oman.
  • Serve as Chemonics’ representative in meetings with Gulf donors, ministries, semi-governmental entities, and private sector clients.
  • Build trust and visibility with key influencers to position Chemonics as a preferred implementing partner for impact consulting in the GCC.
• Capture & Proposal Development
  • Conduct in-country technical research and stakeholder consultations to inform technical strategy and program design and overall corporate positioning of Chemonics Arabia.
  • Lead or support pitch development and concept notes.
  • Lead or support proposal development efforts including RFP responses and co-creation opportunities with clients.
  • Recommend strategic partnering arrangements with international, regional, and local firms to enhance proposal competitiveness.
• Strategic Planning & Execution
  • Conduct stakeholder mapping and market analysis to support targeted outreach and proposal efforts.
  • Provide input into budget development, rate cards, and bid and performance bond requirements.
  • Contribute to the development and execution of Chemonics Arabia’s market entry strategy, including legal registration, staffing, and operational setup.
• Team & Resource Development
  • Build and maintain network of consultants and subject matter experts.
  • Help define and make recommendations for the evolving team structure and allocation of resources.

• Minimum 10 years of sales and/or business development experience, with demonstrated experience contributing to winning business with GCC funding entities or organizations with similar development needs.
• Established relationships with GCC public sector and private sector stakeholders. Experience in engaging stakeholders at all levels, ranging from local communities to senior government officials.
• Strong regional networking capabilities, with existing networks with consulting firms, technical experts, and other partners operating in the region.
• Experience in business intelligence gathering, including market assessment, stakeholder mapping, and competitor analysis tailored to opaque and relationship-driven GCC markets.
• Deep knowledge of GCC procurement platforms and regulatory frameworks, such as Etimad (Saudi Arabia), and familiarity with localization mandates, national social and economic transformation priorities, and bid and performance bond requirements.
• Advanced analytical and decision-making skills, with the ability to apply logic, reasoning, and subject matter expertise across diverse sectors to address national transformation agendas.
• Proven ability to manage high-volume of tasks and resources, and take ownership of results in dynamic and evolving market environments.
• Demonstrated experience in developing written proposals and concept papers for clients.
• Understanding of social and economic development needs and plans in Gulf countries, with a focus on Saudi Arabia, Qatar and UAE.
• Exposure to diverse industry sectors. Tourism development experience is highly desired.
• Exceptional communication skills, with the ability to lead presentations, facilitate co-creation sessions, and conduct effective meetings with senior stakeholders across public and private sectors.
• Fluency in both written and spoken Arabic and English required.

Location: Riyadh, Saudi Arabia, with travel to other target countries in the GCC, as needed and as requested.

Reporting Structure: The Sales and Business Development Director will report to the Principal Advisor of Chemonics Growth Division.

Please submit your application, including a CV, through this form by October 31, 2025. If you are unable to apply through the form or do not have a Google account, please send your application via email to No telephone inquiries, please. Chemonics will contact finalists.

Chemonics is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

Riyadh, Saudi Arabia | Posted on 07/22/2025

Great Place To Work is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.

Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to capture truly, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification, Best Workplaces Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world. Visit our website at .

Role Summary:

The Customer Relationship Manager (CRM) at GreatPlace to Work Middle East is responsible for developing, managing, andexpanding strategic relationships with private and public sector clients in KSA. The role is pivotal in driving revenue growth,delivering a world-class client experience, and positioning GPTW as a long-termculture transformation partner. The CRM acts as a trusted advisor—guidingclients from initial engagement through to service delivery, certification,recognition, and ongoing renewal while ensuring alignment between client goalsand GPTW’s solutions.

This is a client-facing role that requires a uniquecombination of consultative sales, relationship management, industry expertise,and project coordination skills.

Key Responsibilities:

Sales & Business Development

• Proactivelypromote and sell the full suite of Great Place to Work offerings: Certification,Culture Assessments, Advisory Services, Employer Branding Packages, andRecognition Programs.
• Conductdiscovery sessions, tailored product demonstrations, proposalwalkthroughs, and solution consultations to identify client needs andposition GPTW as the ideal partner.
• Prepareand deliver compelling commercial proposals, pricing options, andstrategic engagement plans in alignment with client goals.
• Identify,qualify, and manage sales opportunities across all customer lifecyclestages, from lead generation to contract closure.

Client Relationship Management

• Buildand maintain long-term, consultative relationships with senior HR leaders,C-suite executives, and key influencers.
• Serveas the main liaison for clients post-contract, coordinating with internalteams to ensure seamless onboarding, project setup, and execution.
• Maintainconsistent client communication via calls, emails, and in-person orvirtual meetings to monitor satisfaction and business impact.
• Managea diverse portfolio of client accounts across sectors and geographies witha focus on retention, growth, and service renewal.
• Developstrategic account plans for high-value clients, identifying opportunitiesto expand engagement through cross-sell and upsell of GPTW services.
• Trackand analyze client health scores, culture audit outcomes, and programeffectiveness to present value-driven results.

Operational Excellence

• Use ZohoCRM to maintain accurate and updated records on lead progress, clientinteractions, service milestones, contract renewals, and feedback.
• Collaboratewith the advisory, research, certification, and marketing teams to delivertailored solutions, insightful culture reports, and impactful brandingassets.
• Ensuretimely follow-up on Emprising setup, survey deployment, certificationtimelines, and recognition deliverables.

Client Success & Advocacy

• Conductperiodic check-ins and Client Success Reviews (CSRs) to evaluate progress,review survey insights, and identify new value opportunities.
• Supportclients in leveraging their Certification or List placement for PR,employer branding, internal engagement, and awards submissions.
• Fosterclient advocacy by inviting top clients to participate in case studies,testimonials, webinars, and GPTW community events.

Market Engagement & Industry Insight

• RepresentGPTW ME at HR events, regional forums, expos, and thought leadershipwebinars to enhance brand visibility and industry reputation.
• Stayinformed on evolving HR trends, national workforce programs, laborpolicies, and competitor strategies to strengthen client advisory andmarket positioning.

Performance Reporting & Forecasting

• Provideaccurate and timely sales forecasts, pipeline activity reports, and clientupdates for internal planning and review.
• Monitorcontract renewals and initiate early engagement strategies to ensure aseamless retention process and long-term value demonstration.
• Lead post-project feedback loops, client satisfaction surveys, andcorrective action planning where service gaps are identified.
  

Qualifications & Experience:

• Bachelor'sdegree in Business Administration, HR, Marketing, or a related field (MBAis a plus).
• Minimum5 years of experience in B2B account management, client services, orconsultative sales, ideally in HR, SaaS, or research-based organizations.
• Proventrack record of meeting revenue targets and managing key accounts acrossdiverse markets and industries.
• Experiencewith CRM tools and data-driven sales tracking.
• Knowledgeof workplace culture trends in KSA and familiarity with the government andprivate sectors is an advantage.
• Strongcommunication, negotiation, and presentation skills.
• Highemotional intelligence and relationship-building capabilities.
• Analyticalthinking and consultative approach to selling and client servicing.
• Multitasking,organization, and attention to detail in managing projects and deadlines.
• Strategicmindset with client-first orientation.
• Fluencyin English required; Arabic is highly preferred.
  

About the Company

Great Place to Work Middle East is responsible for developing, managing, and expanding strategic relationships with private and public sector clients in KSA. The role is pivotal in driving revenue growth, delivering a world-class client experience, and positioning GPTW as a long-term culture transformation partner.

About the Role

The Customer Relationship Manager (CRM) acts as a trusted advisor—guiding clients from initial engagement through to service delivery, certification, recognition, and ongoing renewal while ensuring alignment between client goals and GPTW's solutions. This is a client-facing role that requires a unique combination of consultative sales, relationship management, industry expertise, and project coordination skills.

Responsibilities

Sales & Business Development

• Proactively promote and sell the full suite of Great Place to Work offerings: Certification, Culture Assessments, Advisory Services, Employer Branding Packages, and Recognition Programs.
• Conduct discovery sessions, tailored product demonstrations, proposal walkthroughs, and solution consultations to identify client needs and position GPTW as the ideal partner.
• Prepare and deliver compelling commercial proposals, pricing options, and strategic engagement plans in alignment with client goals.
• Identify, qualify, and manage sales opportunities across all customer lifecycle stages, from lead generation to contract closure.

Client Relationship Management

• Build and maintain long-term, consultative relationships with senior HR leaders, C-suite executives, and key influencers.
• Serve as the main liaison for clients post-contract, coordinating with internal teams to ensure seamless onboarding, project setup, and execution.
• Maintain consistent client communication via calls, emails, and in-person or virtual meetings to monitor satisfaction and business impact.

Account Strategy & Growth

• Manage a diverse portfolio of client accounts across sectors and geographies with a focus on retention, growth, and service renewal.
• Develop strategic account plans for high-value clients, identifying opportunities to expand engagement through cross-sell and upsell of GPTW services.
• Track and analyze client health scores, culture audit outcomes, and program effectiveness to present value-driven results.

Operational Excellence

• Use Zoho CRM to maintain accurate and updated records on lead progress, client interactions, service milestones, contract renewals, and feedback.
• Collaborate with the advisory, research, certification, and marketing teams to deliver tailored solutions, insightful culture reports, and impactful branding assets.
• Ensure timely follow-up on Emprising setup, survey deployment, certification timelines, and recognition deliverables.

Client Success & Advocacy

• Conduct periodic check-ins and Client Success Reviews (CSRs) to evaluate progress, review survey insights, and identify new value opportunities.
• Support clients in leveraging their Certification or List placement for PR, employer branding, internal engagement, and awards submissions.
• Foster client advocacy by inviting top clients to participate in case studies, testimonials, webinars, and GPTW community events.

Market Engagement & Industry Insight

• Represent GPTW ME at HR events, regional forums, expos, and thought leadership webinars to enhance brand visibility and industry reputation.
• Stay informed on evolving HR trends, national workforce programs, labor policies, and competitor strategies to strengthen client advisory and market positioning.

Performance Reporting & Forecasting

• Provide accurate and timely sales forecasts, pipeline activity reports, and client updates for internal planning and review.
• Monitor contract renewals and initiate early engagement strategies to ensure a seamless retention process and long-term value demonstration.
• Lead post-project feedback loops, client satisfaction surveys, and corrective action planning where service gaps are identified.

Qualifications

• Bachelor's degree in Business Administration, HR, Marketing, or a related field (MBA is a plus).
• Minimum 3-5 years of experience in B2B account management, client services, or consultative sales, ideally in HR, SaaS, or research-based organizations.
• Proven track record of meeting revenue targets and managing key accounts across diverse markets and industries.
• Experience with CRM tools and data-driven sales tracking.
• Knowledge of workplace culture trends in KSA and familiarity with the government and private sectors is an advantage.

Required Skills

• Strong communication, negotiation, and presentation skills.
• High emotional intelligence and relationship-building capabilities.
• Analytical thinking and consultative approach to selling and client servicing.
• Multitasking, organization, and attention to detail in managing projects and deadlines.
• Strategic mindset with client-first orientation.
• Fluency in English required; Arabic is highly preferred.

The Manager - Customer Success is accountable for working closely with customers during all stages of engagement, from sales to solution and service deployment. S/He identifies customers' needs, ensures successful onboarding/retention and provides service excellence and timely complaint management.

Technical and Operations

• Understand customers' business goals, align with the company functionality and strategy and lead on a strategic technology solution roadmap;
• Manage the customer adoption lifecycle and raise customer risks/blockers, where appropriate;
• Coordinate with peers in support, engineering and consulting to address customer issues and leverage the post sales customer experience;
• Build and iterate on a customer success framework to provide measurable business and technical value to customers;
• Provide insight from customer data to internal stakeholders for appropriate actions and decisions;
• Understand customers at-risk and gaps that can hinder overall implementation, rollout and/or adoption of the solution;
• Manage the ongoing post sales experience with priority customers, managing both the IT line of business and key customer stakeholders;
• Address customer service issues and escalated complaints and ensure a prompt feedback and follow up;
• Answer customers' comments and suggestions and submit related reports and recommendations;
• Iterate ways to improve performance, efficiency and efficacy on metrics and customer feedback;
• Manage large projects or processes that span outside of the immediate job area;

Talent Development

• Lead and coach the team cultivating empowerment and ownership;
• Develop capabilities and secure a solid succession plan;

Conduct regular performance reviews, identify training needs and oversee development plans.

Education

Bachelor's degree in Business Administration or any other related field

Experience

At least 2 years of relevant experience

Key Competencies

• Customer centric
• Accountable
• Agile
• Communicate effectively
• Leadership
• Problem solving and decision making
• Business awareness
• Negotiation