107 Counter Staff jobs in Saudi Arabia

only for Saudi nationals

We're Expanding Join One of the Fastest-Growing Travel Agencies in the Region

Our dynamic Saudi-based travel agency, with established operations in the UAE and Egypt, is growing rapidly — and we're looking for skilled Sales executive to join our teams in Jeddah

Job Overview:

A Travel Sales Agent is responsible for assisting clients in planning and booking travel arrangements, providing excellent customer service, and achieving sales targets. This role requires strong interpersonal skills, knowledge of travel destinations, and proficiency in travel booking systems.

Key Responsibilities:

1. Client Consultation:

2. Engage with clients to understand their travel preferences and requirements.

3. Provide expert advice on destinations, travel options, and itineraries.

4. Booking Arrangements:

5. Book flights, hotels, car rentals, and other travel services.

6. Ensure all arrangements meet client specifications and budget constraints.

7. Sales Target Achievement:

8. Meet or exceed sales goals through effective upselling and cross-selling.

9. Promote travel packages, special offers, and loyalty programs.

10. Customer Service:

11. Address client inquiries and resolve any issues related to bookings.

12. Provide post-trip support and follow-up to ensure customer satisfaction.

13. Market Research:

14. Stay updated on travel trends, industry developments, and destination information.

15. Identify new opportunities for sales and partnerships.

16. Administrative Duties:

17. Maintain accurate records of client interactions and transactions.

18. Prepare reports on sales performance and customer feedback.

Qualifications:

• Bachelor's Degree in any field.

• Experience with GDS systems is preferred (Galileo, Amadeus, Sabre).

• Strong organizational and multitasking abilities.

• Excellent communication skills.

• Customer service-oriented with a problem-solving mindset.

• Flexibility to work various shifts.

• B1 / B2 in the English language.

Company

Tetra Tech

Role Description

We are seeking a motivated Counter Sales Representative to join our team in Riyadh, Saudi Arabia. This is a full-time, on-site position. The Counter Sales Representative will handle daily customer interactions, ensuring excellent service and efficient sales transactions. The role also involves maintaining an organized and welcoming sales counter, managing inventory, and supporting the broader sales team with training initiatives and sales management tasks.

Key Responsibilities

• Greet and assist customers, providing exceptional service and product knowledge.
• Process sales transactions accurately and efficiently.
• Maintain an organized and presentable sales counter.
• Manage inventory levels, ensuring stock availability and proper documentation.
• Collaborate with the sales team to meet targets and support business growth.
• Participate in staff training and contribute to sales management initiatives.

Qualifications

• Strong communication and customer service skills.
• Proficiency in sales and sales management practices.
• Ability to work effectively in a fast-paced, on-site environment.
• Knowledge of industrial products and solutions (preferred).
• High school diploma or equivalent
• Must have a transferable Iqama (mandatory requirement).

Position: Assistant Counter Salesman

Company: A leading provider of hardware, building materials and construction materials

Responsibilities:

• Assisting customers at the counter by providing product information and offering suggestions based on their requirements.
• Maintaining the cash register and processing sales transactions.
• Sorting and stocking merchandise and monitoring inventory levels.
• Providing excellent customer service by ensuring customer satisfaction and resolving complaints.
• Collaborating with team members to achieve sales targets and store objectives.

Experience/Skills:

• Experience in sales, preferably in the hardware or building materials sector.
• Excellent communication and interpersonal skills.
• Good knowledge of hardware and construction materials.
• Strong organization skills and attention to detail.
• Ability to multitask and handle customer queries efficiently.
• Proficiency in using cash registers.

Job Types: Full-time, Permanent

Pay: From ﷼1,800.00 per month

Language:

• English (Preferred)

Position: Assistant Counter Salesman (Building Materials & Hardware)

Company: A leading provider of hardware, building materials and construction materials

Responsibilities:

• Assisting customers at the counter by providing product information and offering suggestions based on their requirements.
• Maintaining the cash register and processing sales transactions.
• Sorting and stocking merchandise and monitoring inventory levels.
• Providing excellent customer service by ensuring customer satisfaction and resolving complaints.
• Collaborating with team members to achieve sales targets and store objectives.

Experience/Skills:

• Experience in sales, preferably in the hardware or building materials sector.
• Excellent communication and interpersonal skills.
• Good knowledge of hardware and construction materials.
• Strong organization skills and attention to detail.
• Ability to multitask and handle customer queries efficiently.
• Proficiency in using cash registers.

Educational Qualification:

Minimum: High School Diploma or similar.

This position offers a competitive salary. If you are proactive, customer-focused, and experienced in sales, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: From ﷼1,800.00 per month

Data Analytics and Intelligence

• Conduct Counter-Fraud data analytics to enable the analysis of large volumes of transactions and proactive identification of fraud threats.

2.    Conduct counter-fraud data analysis to facilitate the proactive and reactive tuning of Counter-Fraud systems.

• Performing comprehensive reviews on alerts decisions, fraud investigations outcome and recommend system enhancements.

4.    Execute manual review or monitoring processes for transactions that couldn't come under the scope of existing Fraud detection system due to limitation, data synchronization, technical reasons.

5.    Analysis of intelligence and data to identify fraud trends, typologies and the root cause of fraud incidents related to the products (e.g., payment fraud; scams; and social engineering) and delivery channels (digital channels such as online and mobile) offered by the Bank.

6.    Usage of Counter-Fraud technology, process, mechanism to ensure systems are operating effectively with scenarios relevant to the risks faced by the Bank.

Aiding enhancement of Fraud Detection System and supporting Financial Crime & Cyber Security alignment: 

1.    Assist Fraud Detection Manager in enhancing Fraud Prevention/Detection System (EFMS, Cyber fraud Behavior system) with new scenario, rules, and its associated parameters – thresholds, values, amount etc.

2.    Assist Fraud Detection Manager in setting up an alignment / coordination via appropriate counter-fraud data analysis, intelligence to supporting Financial Crime & Cyber Security alignment.

3.    Coordinate with Information Technology team for IT related issues.

Database/Register and Reporting:

1.    Record and Maintain case register on alerts and its statuses according to bank's policy / procedure.

2.    Assist Fraud Detection Manager in preparing reports as when required for submission to management committee, CFGC, Board or other forums and meetings.

3.    Assist Fraud Monitoring Manager in preparing and report SAMA and other regulatory/supervisory authorities' requests pertaining to Fraud Detection.

4.    Adhoc - Regulatory mandates & Special projects

• Assist fraud Detection Manager in collaboration with business/support stakeholder for execution of new projects, products, services in order to have resilient fraud risk management framework.

Job Purpose:

The job holder is responsible for supporting the units of the Counter-Fraud in all aspects to implement compliance with the Bank's framework, policies and procedures, and any regulations issued by regulatory entities.

Accountabilities not limited to:

• Implement the departmental framework, strategy, policies, and procedures for counter fraud, outlining the standards for fraud prevention, detection and investigation.
• Implement the evaluation of budget.
• Analyze and review departmental activities against defined business.
• Implement comprising on all information regarding fraud cases
• Support the units of the Counter-Fraud to implement compliance with SAMA framework, policies and procedures.
• Report on fraud issues and coordinate with various units
• Obtain information and data to enable various units of the bank to develop and maintain the database and dashboard.
• Comply with the corporate information security policies & procedures relevant to his role.
  • Preserve the: Confidentiality of information, Integrity of the information, Availability of information, by ensuring that users under his control has access to information and associated assets when required

Job Qualifications:

Master's degree with 6 years relevant experience
or
bachelor's degree with minimum of 8 years relevant experience

The Role

We are seeking a dedicated Customer Service Specialist to join a growing investment firm in Riyadh. The ideal candidate will provide exceptional support to clients, ensuring a seamless and professional experience as they navigate investment opportunities and services. Responsibilities: - Respond to client inquiries promptly and professionally via phone, e-mail, and in-person. - Assist clients with account setup, updates, and investment product information. - Resolve customer issues and complaints efficiently, escalating complex cases as necessary. - Maintain accurate records of customer interactions and transactions. - Collaborate with internal teams to improve client experience and service delivery. - Stay updated on company investment products, policies, and industry trends to provide accurate information.

Requirements

• Proven experience in customer service, preferably in the investment or financial sector, within KSA. - You will need to hold a CME-1 certificate. - Strong communication skills in English and Arabic, both verbal and written. - Ability to handle sensitive information with confidentiality. - Bachelor's degree in business, finance, or related field is preferred.

About the company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years success under our belts and a workforce of 10,000+ people across 32 countries, weve evolved to put our customers at the heart of everything we do. So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow. Offering an unrivalled suite of recruitment and workplace solutions, whether youre looking for whats next in your career, or have a gap to fill, well help you get where you want to go. You can rely on us to deliver today and help you plan for tomorrow.

To ensure customer satisfaction and loyalty by delivering professional service, managing inquiries, maintaining accurate client records, and supporting internal teams through proactive communication and feedback reporting.

Responsibilities:

• Answer incoming phone calls, emails, chats promptly and professionally.
• Receive and process customer inquiries from all marketing channels, including online orders, and ensure they are entered into the CRM system.
• Provide customers with basic product/service information and direct them to the right contact when necessary.
• Maintain a courteous, welcoming, and service-oriented approach in all customer interactions.
• Regularly update and maintain the CRM system with accurate contact details, communication history, and notes.
• Coordinate with relevant internal departments to ensure customer issues are addressed and resolved efficiently.
• Follow up with customers after order delivery to ensure satisfaction and collect feedback.
• Proactively reach out to inactive customers to identify reasons and re-engage them.
• Generate monthly reports on customer activity, feedback, and engagement trends.
• Share insights with the marketing team to support service improvement initiatives.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.

• Strong written and verbal communication skills.

• She should have high level of interpersonal and customer handling skills.

• Proficiency in Arabic and English is a strong advantage.

Please send you're your CV to

Customer Service & Order Processing Specialist

Location:
Jeddah, Saudi Arabia

Job Type:
Full-time

About the Role

We are looking for a motivated and detail-oriented Customer Service & Order Processing Specialist to join our growing e-commerce team. You will be the key point of contact for our customers, ensuring they enjoy a smooth shopping experience from placing their orders to receiving them.

Key Responsibilities

•  Handle customer inquiries via phone, email, and chat in a professional and timely manner.

•  Process, review, and manage online orders from confirmation to delivery.

•  Coordinate with warehouse and delivery partners to ensure accurate and on-time shipments.

•  Resolve customer complaints and provide effective solutions to maintain high satisfaction levels.

•  Track and follow up on pending or delayed orders, keeping customers updated.

•  Maintain accurate records of customer interactions and transactions.

Qualifications

•  1–3 years of experience in customer service, preferably in e-commerce or retail.

•  Strong communication skills in both Arabic and English.

•  Good organizational and multitasking abilities with attention to detail.

•  Proficiency in MS Office and familiarity with e-commerce platforms such as Salla & Zid.

What We Offer

•  Competitive salary.

•  A dynamic and supportive work environment.

•  Growth opportunities within a fast-growing e-commerce business.

•  Training and development programs to enhance your skills.