561 Contract Work jobs in Saudi Arabia

Job Description:

The Workforce Management (WFM) Unit Head will provide strategic leadership and direction for the workforce planning initiatives within a dynamic BPO environment. This role is pivotal in developing, implementing, and overseeing workforce management strategies that ensure optimal staffing levels, enhance productivity, and support business objectives. The successful candidate will leverage advanced analytical and forecasting methodologies, driving continuous improvement in operational efficiencies. They will possess an extensive understanding of BPO processes and be adept at utilizing advanced workforce management tools and technologies. This leadership position requires a visionary who can foster a performance-driven work culture, mentor a team of workforce analysts, and collaborate effectively with cross-functional leaders to align workforce planning with organizational goals.

Job Requirements:

• Minimum of 5-7 years of progressive experience in workforce management within the BPO sector, with demonstrable successes in managing large teams.
• Proven track record of developing and implementing workforce planning strategies that drive efficiency and align workforce capabilities with business needs.
• Extensive experience in utilizing advanced workforce management software and analytics tools for forecasting and capacity planning.
• Strong understanding of KPIs and performance metrics used in the BPO industry, with the ability to translate data into actionable insights.
• Excellent leadership and team-building skills, with a history of mentoring and developing staff at various levels within the organization.
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders across all levels of the organization.
• Experience in managing relationships with operational teams to identify workforce management needs and align strategies accordingly.
• Strong problem-solving abilities, capable of addressing issues proactively and implementing solutions that enhance service delivery.
• Ability to thrive in a fast-paced environment, managing multiple priorities while maintaining a focus on delivering high-quality results.
• Bachelor's degree in Business Administration, Human Resources, or a related field; advanced degree is a plus.

Job Responsibilities:

• Lead the development and execution of a comprehensive workforce management strategy that meets the needs of the business while optimizing resource utilization.
• Analyze historical data and trends to create accurate workforce forecasts at a team and organizational level, adjusting strategies based on business fluctuations.
• Collaborate with operational leaders to ensure alignment of workforce planning initiatives with strategic goals and operational performance metrics.
• Develop, implement, and monitor KPI dashboards that provide insights on workforce efficiency, service levels, and productivity, facilitating informed decision-making.
• Mentor and lead a team of workforce planners and analysts, fostering a culture of continuous improvement and professional development.
• Spearhead initiatives that improve overall engagement and satisfaction levels of employees through effective workforce scheduling and predictive staffing models.
• Conduct regular audits of workforce planning processes to identify areas for enhancement and implement best practices.
• Prepare and present workforce data reports to senior management, articulating challenges and recommending solutions to optimize workforce strategies.
• Engage in regular communication with key stakeholders to provide updates on workforce forecasts, staffing levels, and overall operational health.
• Stay abreast of industry trends, tools, and best practices in workforce management to continuously enhance the organization's capabilities.

Required Skills:

• Strong analytical and quantitative skills, with the ability to interpret complex data sets and translate findings into actionable strategies.
• Proficiency in workforce management software (e.g., Verint, NICE, Kronos) and advanced Excel functionalities for reporting and analysis.
• Exceptional leadership skills with a focus on developing and empowering team members to achieve their full potential.
• Proven ability to influence and negotiate with stakeholders at all levels of the organization.
• Strong organizational skills, with the ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• Excellent verbal and written communication skills, with the capability to present information clearly and persuasively.
• In-depth knowledge of BPO industry operations, including service level agreements (SLAs), key performance indicators (KPIs), and operational efficiencies.
• Creative problem-solving skills, with a focus on innovation in workforce management practices.
• Ability to conduct training sessions for teams on effective workforce strategies and tools, enhancing overall organizational knowledge.
• High emotional intelligence, with the ability to navigate complex interpersonal relationships and manage conflict effectively.

• Act as the
  authorized Work Permit Receiver
  for scaffolding-related activities in refractory works.
• Apply for, obtain, and close
  work permits (Hot Work, Confined Space, Height Work, Cold Work, etc.)
  as per site requirements.
• Conduct site inspection prior to permit application to identify hazards and define
  risk mitigation measures
  .
• Ensure
  scaffolding erection, alteration, and dismantling
  activities are carried out as per approved drawings, standards, and safety guidelines.
• Coordinate between
  scaffolding crew, safety team, and permit issuer
  for daily activities.
• Verify that all workers involved have valid
  certifications (Scaffolding Inspector/Scaffolder, Safety Passport, Height Work Training, etc.)
  .
• Ensure proper
  use of PPE
  and compliance with
  HSE standards
  at all times.
• Maintain records of daily permits, safety observations, and compliance checklists.
• Immediately report any unsafe condition, near-miss, or incident to the
  HSE officer / Site Incharge
  .
• Support refractory supervisors and safety teams to ensure smooth execution of project schedules.

Requirements:

1. Minimum
   3–5 years of experience
   in scaffolding activities in
   industrial / refractory / shutdown projects
   .
2. Knowledge of
   scaffolding standards (OSHA/IS codes/BS standards)
   .
3. Familiarity with
   LOTO, confined space, and working at height procedures
   .

• Act as the authorized Work Permit Receiver for scaffolding-related activities in refractory works.
• Apply for, obtain, and close work permits (Hot Work, Confined Space, Height Work, Cold Work, etc.) as per site requirements.
• Conduct site inspection prior to permit application to identify hazards and define risk mitigation measures.
• Ensure scaffolding erection, alteration, and dismantling activities are carried out as per approved drawings, standards, and safety guidelines.
• Coordinate between scaffolding crew, safety team, and permit issuer for daily activities.
• Verify that all workers involved have valid certifications (Scaffolding Inspector/Scaffolder, Safety Passport, Height Work Training, etc.).
• Ensure proper use of PPE and compliance with HSE standards at all times.
• Maintain records of daily permits, safety observations, and compliance checklists.
• Immediately report any unsafe condition, near-miss, or incident to the HSE officer / Site Incharge.

• Support refractory supervisors and safety teams to ensure smooth execution of project schedules.

• Minimum 3–5 years of experience in scaffolding activities in industrial / refractory / shutdown projects.

• Knowledge of scaffolding standards (OSHA/IS codes/BS standards).
• Familiarity with LOTO, confined space, and working at height procedures.

Should review the permit and identify the equipment and work location.

Ensure that qualified and competent workers are assigned to work.

Sign the required permits and certificates.

Sign the permit to acknowledge completion of the permit work scope.

Required Candidate profile

Knowledge and understanding of industrial equipment and process.

An aerial work platform, also an, aerial lift, boom lift, bucket truck, cherry picker, elevating work platform, or scissor lift, is a mechanical device used to provide temporary access for people or equipment to inaccessible areas, usually at height.

Company Description

International Window Company, founded in 2013 and headquartered in Jeddah, Saudi Arabia, specializes in design and build services. The company has experienced substantial growth, transitioning from a single-owned entity to a Limited Liability Company, with a team of engineers, architects, and project managers. International Window Company focuses on delivering innovative and sustainable solutions, building strong client relationships and emphasizing quality and adaptability.

Role Description

This is a full-time on-site role for a Work Permit Receiver located in Jubail, Ras Al Khair. The Work Permit Receiver (WPR) will be responsible for overseeing and managing the work permits required for construction projects, ensuring compliance with regulations and safety standards, and coordinating with various stakeholders to obtain necessary permits.

Qualifications

• Knowledge of construction permits and regulations
• Strong organizational and communication skills
• Experience in coordinating with government agencies and stakeholders
• Attention to detail and ability to prioritize tasks
• Ability to work in a fast-paced environment
• Experience in the construction industry is a plus
• Bachelor's degree in Civil Engineering, Architecture, or related field

Responsibilities

• Receive and review daily work permit requests related to insulation (hot work, cold work, LOTO, confined space, etc.).
• Verify relevant pre-requisites are completed before permit issue (isolation, gas test, scaffolding, fire watch, PPE, JSA).
• Coordinate with Operations, Maintenance, HSE, and Insulation crew to confirm isolation points and safe access.
• Ensure permits are correctly filled, authorized and time-boxed per PTW policy.
• Monitor ongoing insulation jobs for compliance with permit conditions; close permits after satisfactory completion and hand-back.
• Ensure all permit documentation is filed and records are updated.
• Report and escalate any unsafe conditions, near-misses, or permit breaches immediately.
• Assist in toolbox talks and pre-job safety briefings related to insulation activities.
• Support incident investigations related to permit failures when required.
• Maintain effective communication with shift supervisors and control room regarding permit status.

• High school diploma / technical certificate in mechanical/insulation/trade.
• Minimum 2–5 years’ experience working with permit-to-work systems in oil & gas, petrochemical, or large industrial sites — experience specifically with insulation activities preferred.
• Familiarity with common insulation materials and processes (cold insulation, hot insulation, jacketing) is an advantage.
• Working knowledge of LOTO, gas testing, confined space entry, and hot work procedures.

• Receive and review daily work permit requests related to insulation (hot work, cold work, LOTO, confined space, etc.).
• Verify relevant pre-requisites are completed before permit issue (isolation, gas test, scaffolding, fire watch, PPE, JSA).
• Coordinate with Operations, Maintenance, HSE, and Insulation crew to confirm isolation points and safe access.
• Ensure permits are correctly filled, authorized and time-boxed per PTW policy.
• Monitor ongoing insulation jobs for compliance with permit conditions; close permits after satisfactory completion and hand-back.
• Ensure all permit documentation is filed and records are updated.
• Report and escalate any unsafe conditions, near-misses, or permit breaches immediately.
• Assist in toolbox talks and pre-job safety briefings related to insulation activities.
• Support incident investigations related to permit failures when required.
• Maintain effective communication with shift supervisors and control room regarding permit status

High school diploma / technical certificate in mechanical/insulation/trade.

• Minimum 2–5 years' experience working with permit-to-work systems in oil & gas, petrochemical, or large industrial sites — experience specifically with insulation activities preferred.
• Familiarity with common insulation materials and processes (cold insulation, hot insulation, jacketing) is an advantage.
• Working knowledge of LOTO, gas testing, confined space entry, and hot work procedures.

Mobile Elevated Work Platform (MEWP) safety involves pre-use equipment inspection, stable ground, avoiding power lines, proper use of PPE (like a full body harness and lanyard attached to the designated anchor point), never overreaching.