101 Contract Excellence jobs in Saudi Arabia

The Customer Excellence Manager will lead the post-sale customer services function, ensuring exceptional support and maintenance services for our clients. This role is pivotal in fostering long-term client relationships, enhancing customer satisfaction, and driving continuous improvement in service delivery. Client Details Digital transformation solutions provider for industrial operations, helping manufacturers improve efficiency, safety, and decision-making through real-time data, automation, and integrated software tools. Description Service Delivery & Maintenance Operations: * Lead and oversee the delivery of technical support and maintenance services. * Supervise a team of engineers and service professionals, ensuring high service standards. * Develop and maintain proactive maintenance schedules to reduce client downtime. * Work closely with clients to tailor support based on their operational needs. Quality Assurance & Process Optimization: * Monitor performance metrics and implement continuous improvement initiatives. * Conduct service review meetings with clients to gather feedback and refine offerings. * Introduce best practices to elevate the overall quality of service. Team Management & Development: * Hire, train, and coach customer service staff. * Lead performance management and professional development efforts. * Foster a collaborative, customer-focused team culture. Client Engagement & Retention: * Act as the primary point of contact for post-sale client issues. * Build trusted relationships with key stakeholders. * Anticipate and resolve client concerns to support retention. Data Management & Reporting Tools: * Maintain accurate documentation of client interactions and service activities. * Provide regular reports on service delivery and customer satisfaction. * Use CRM and service platforms to monitor progress and track KPIs. Job Offer * Opportunities for professional growth within a stable and established organisation. * A collaborative and supportive work environment in Dammam. * The chance to make a meaningful impact on customer service operations. If you are passionate about delivering excellence in the industrial/manufacturing sector, we encourage you to apply for this exciting opportunity in Dammam.

* Bachelor's degree in Engineering or a related discipline. * 10+ years of experience in customer service or maintenance management within a digital, technical, or industrial environment. * Strong team leadership and communication skills. * Proficient in CRM and maintenance software. * Fluent in English; Arabic is strongly preferred.

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Join to apply for the Manager, Organisational Excellence role at ROSHN l روشن .

The Organization Excellence Specialist is responsible for supporting and implementing excellence frameworks, continuous improvement initiatives, and organizational assessments to enhance overall performance and align with strategic goals. The role ensures the adoption of best practices across business units to drive innovation, quality, and operational efficiency.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Referrals increase your chances of interviewing at ROSHN l روشن by 2x.

Note

The following content appears unrelated to the job role and should be omitted for clarity and relevance:

• Sign in to set job alerts for “Manager” roles.
• Operational Excellence Senior Supervisor
• Assistant Store Manager / Store Supervisor (Riyadh Kingdom Centre)

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Al Rajhi Takaful is fully committed to providing you with first-class, Shariah-compliant solutions aligned with the Kingdom’s 2030 Vision. We aim to protect our customers and fulfill their dreams, hopes, and ambitions. All our policies offer state-of-the-art solutions supported by a dedicated, professional, and experienced insurance team.

The Job Title:

Operational Excellence Specialist

Job Description:

Assist the Director of Operational Excellence in managing the day-to-day operations of the General Insurance Department, focusing on achieving operational excellence by optimizing insurance operations and enhancing customer service, internal stakeholder engagement, legal & compliance adherence, and regulatory requirements.

Key Responsibilities:

• Support the team in achieving ART goals by maintaining high standards.
• Ensure all TATs and SLAs across departments are consistently met.
• Identify system issues and collaborate with IT to implement improvements.
• Coordinate with stakeholders such as Finance, Claims, Legal & Compliance, Reinsurance, IT, and Digital for smooth operations.
• Ensure compliance with IA guidelines at all times.
• Contribute to strategic business development alongside the Director.
• Lead project coordination across departments, external partners, and suppliers.
• Manage contracts related to ongoing projects and initiatives.
• Develop and update policies and procedures for general insurance programs.
• Coordinate reporting and control activities with other departments.
• Maintain progress reports on various initiatives.
• Identify opportunities for cross-departmental improvement to increase efficiency and reduce costs.
• Provide guidance on new processes and systems implementation.

Qualifications:

• Minimum of 4 years of experience in insurance or a related field.

Seniority Level

• Associate

Employment Type

• Full-time

Job Function

• Project Management

Industry

• Insurance

Referrals can double your chances of securing an interview at Al Rajhi Takaful. Set job alerts for 'Operational Specialist' roles.

Location: Riyadh, Saudi Arabia | Posted 22 hours ago

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Job Description:
Leads initiatives to enhance institutional performance and implement excellence models within government entities.
Applies quality and performance improvement methodologies such as Lean Six Sigma and aligns operations with strategic goals.

Qualifications:

Bachelor’s or Master’s degree in a relevant field.

At least 10 years of experience working on quality and improvement initiatives within government entities.

Proven and practical experience in: Six Sigma or Lean practices.
Proficiency in English language And MS Office

Apply For This Job

Name *

Email *

A valid email address is required.

Phone *

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Job Description:
Leads initiatives to enhance institutional performance and implement excellence models within government entities.
Applies quality and performance improvement methodologies such as Lean Six Sigma and aligns operations with strategic goals.

Qualifications:

Bachelor’s or Master’s degree in a relevant field.

At least 10 years of experience working on quality and improvement initiatives within government entities.

Proven and practical experience in: Six Sigma or Lean practices.
Proficiency in English language And MS Office

Apply For This Job

Name *

Email *

A valid email address is required.

Phone *

• United States +1
• United Kingdom +44
• American Samoa +1
• Antigua and Barbuda +1
• Argentina +54
• Aruba +297
• Australia +61
• Belize +501
• Bermuda +1
• Bolivia +591
• British Indian Ocean Territory +246
• British Virgin Islands +1
• Burkina Faso +226
• Cameroon (Cameroun) +237
• Canada +1
• Caribbean Netherlands +599
• Chad (Tchad) +235
• Chile +56
• Christmas Island +61
• Colombia +57
• Cook Islands +682
• Costa Rica +506
• Cuba +53
• Djibouti +253
• Dominica +1
• Eritrea +291
• Estonia (Eesti) +372
• Ethiopia +251
• Falkland Islands (Islas Malvinas) +500
• Finland (Suomi) +358
• France +33
• Gabon +241
• Grenada +1
• Guadeloupe +590
• Guam +1
• Guatemala +502
• Guernsey +44
• Honduras +504
• Iceland (Ísland) +354
• Ireland +353
• Isle of Man +44
• Italy (Italia) +39
• Jamaica +1
• Jersey +44
• Kiribati +686
• Malaysia +60
• Mali +223
• Marshall Islands +692
• Mauritius (Moris) +230
• Mayotte +262
• Montserrat +1
• Nauru +674
• Netherlands (Nederland) +31
• Niue +683
• Norfolk Island +672
• Northern Mariana Islands +1
• Norway (Norge) +47
• Paraguay +595
• Philippines +63
• Poland (Polska) +48
• Portugal +351
• Saint Helena +290
• Saint Kitts and Nevis +1
• Saint Lucia +1
• Saint Vincent and the Grenadines +1
• Samoa +685
• San Marino +378
• Solomon Islands +677
• South Africa +27
• Svalbard and Jan Mayen +47
• Togo +228
• Tonga +676
• Turkmenistan +993
• Turks and Caicos Islands +1
• U.S. Virgin Islands +1
• Uganda +256
• United Kingdom +44
• United States +1
• Uruguay +598
• Vanuatu +678
• Wallis and Futuna (Wallis-et-Futuna) +681

#J-18808-Ljbffr

ABOUT UNILEVER With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people - we believe that when our people work with purpose, we will create a better business and a better world. At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future. JOB PURPOSE Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. In manufacturing excellence, it is the point where quality, cost, delivery, safety, and morale seamlessly converge, creating an environment of optimal productivity and continuous growth, if this matches your interests, then this role is just for you! WHAT WILL YOUR MAIN RESPONSIBILITIES BE Evaluate manufacturing processes based on quality criteria, such as efficiency and speed Study production and machine requirements Develop and test effective automated and manual systems Design and install equipment Organize and manage manufacturing workflows and resources Integrate disparate systems (e.g. equipment handling, transport) Optimize facility layouts, production lines, machine operations and network performance Resolve issues and delays in production Find ways to reduce costs and maximize quality Train staff in new and existing processes Collaborate with other engineers, contractors and suppliers Ensure that manufacturing procedures follow safety and environmental regulations Upgrade systems and processes with new technology Evaluate quality control processes and make recommendations for improvements in quality control. Analyze production processes, schedules, methods and other data and then provide management with reports containing the data and statistics to enable management to better understand future requirements needed for the manufacturing process. Ensure that the company's manufacturing processes are in compliance with all government laws and regulations. Review and calculate labor, material and other production costs along with reviewing schedules and future production requirements to assist management in decision making. Analyze and plan workflow, equipment placement and space requirements to improve manufacturing efficiency. Coordinate equipment maintenance and repair services and make sure that manufacturer's procedures and instructions are followed in order to keep production equipment operational. WHAT YOU NEED TO SUCCEED Experiences & Qualifications Engineering Degree (Industrial, Mechanical, Electrical) Previous experience of 2 years as a manufacturing engineer or similar role Familiarity with manufacturing equipment and quality assurance techniques Commitment to health and safety standards and environmental regulations Well-versed in relevant software (e.g. CAD, MS Office) Skills Project management skills Problem-solving ability Teamwork skills Critical thinking Leadership You are energized by delivering fantastic results. You are an example to others - both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way. As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better. Critical SOL (Standards of Leadership) Behaviors PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner's mindset, using data and insight to make decisions. PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience. CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers. PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever. AGILITY: Explores the world around them, continually learning and developing their skills. Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Job Category: Supply Chain
Job Type: Full time
Industry:

Job Req ID: 12661- Description:

- **Aramco energizes the world economy.**

Aramco occupies a unique position in the global energy industry. We are the world's largest producer of hydrocarbons (oil and gas), with the lowest upstream carbon intensity of any major producer.

With our significant investment in technology and infrastructure, we strive to maximize the value of the energy we produce for the world along with a commitment to enhance Aramco’s value to society.

Headquartered in the Kingdom of Saudi Arabia, and with offices around the world, we combine market discipline with a generations’ spanning view of the future, born of our nine decades experience as responsible stewards of the Kingdom’s vast hydrocarbon resources. This responsibility has driven us to deliver significant societal and economic benefits to not just the Kingdom, but also to a vast number of communities, economies, and countries that rely on the vital and reliable energy that we supply.

We are one of the most profitable companies in the world, as well as amongst the top five global companies by market capitalization.

**Overview**:
Aramco is seeking an Operational Excellence (OE) Specialist to join its Technology Strategy & Planning Department (TSPD), whose mission is to provide high-impact leadership and support across the technology life-cycle, from strategy setting to value realization and sustainable growth, and partner with corporate and business stakeholders to integrate new technologies into the company’s strategies and investment plans.
The OE Specialist is responsible for leading and/or supporting the integrated business management system for the department including operational excellence, risk, safety, performance management and business planning.

**Key Responsibilities**:
Work closely with TSPD Business Manager to drive OE implementation and continuous improvement of departmental performance as per strategic objectives
Lead and monitor all process performance to corporate/industry best practices
Mentor, train and coach performance improvement, change management and/or continuous improvement
Ensure centralized approach to departmental performance through integration across Risk, Safety, Compliance & OE
Coordinate the analysis of R&D gate review priorities and implementation performance to ensure consistency with business and investment plans.
Lead the implementation and improvement of the R&D portfolio management process.

**Minimum Requirements**:
10 years of professional experience in leading organizations, preferably in the oil and gas sector (with focus on downstream, midstream, and sustainability initiatives), technology exposure is also preferred.
Total Quality Management (TQM) and Lean Six Sigma Certification is desirable but not required
Ability to work among all levels of Department from senior leadership to individual SMEs
Demonstrated experience with management system approaches such as ISO 9000, EFQM, API, CSA, and/or EMS systems etc.
Proven track record of developing and implementing strategy and/or monitoring performance through developed KPIs/OKRs.
Demonstrated ability to analyze and assess OE performance in addition to leading continuous improvements
Experience with auditing, inspections and/or assessments
Experience with driving OE culture and implementation including providing awareness sessions and coaching on industry leading best practices

**Working environment**

Our high-performing employees are drawn by the challenging and rewarding professional, technical and industrial opportunities we offer, and are remunerated accordingly.

At Aramco, our people work on truly world-scale projects, supported by investment in capital and technology that is second to none. And because, as a global energy company, we are faced with addressing some of the world’s biggest technical, logístical and environmental challenges, we invest heavily in talent development.

We have a proud history of educating and training our workforce over many decades. Employees at all levels are encouraged to improve their sector-specific knowledge and competencies through our workforce development programs - one of the largest in the world.
- Country/Region: SA

The Role
The Customer Excellence Manager will lead the post-sale customer services function, ensuring exceptional support and maintenance services for our clients. This role is pivotal in fostering long-term client relationships, enhancing customer satisfaction, and driving continuous improvement in service delivery. Client Details Digital transformation solutions provider for industrial operations, helping manufacturers improve efficiency, safety, and decision-making through real-time data, automation, and integrated software tools. Description Service Delivery & Maintenance Operations: * Lead and oversee the delivery of technical support and maintenance services. * Supervise a team of engineers and service professionals, ensuring high service standards. * Develop and maintain proactive maintenance schedules to reduce client downtime. * Work closely with clients to tailor support based on their operational needs. Quality Assurance & Process Optimization: * Monitor performance metrics and implement continuous improvement initiatives. * Conduct service review meetings with clients to gather feedback and refine offerings. * Introduce best practices to elevate the overall quality of service. Team Management & Development: * Hire, train, and coach customer service staff. * Lead performance management and professional development efforts. * Foster a collaborative, customer-focused team culture. Client Engagement & Retention: * Act as the primary point of contact for post-sale client issues. * Build trusted relationships with key stakeholders. * Anticipate and resolve client concerns to support retention. Data Management & Reporting Tools: * Maintain accurate documentation of client interactions and service activities. * Provide regular reports on service delivery and customer satisfaction. * Use CRM and service platforms to monitor progress and track KPIs. Job Offer * Opportunities for professional growth within a stable and established organisation. * A collaborative and supportive work environment in Dammam. * The chance to make a meaningful impact on customer service operations. If you are passionate about delivering excellence in the industrial/manufacturing sector, we encourage you to apply for this exciting opportunity in Dammam.

Requirements
* Bachelor's degree in Engineering or a related discipline. * 10+ years of experience in customer service or maintenance management within a digital, technical, or industrial environment. * Strong team leadership and communication skills. * Proficient in CRM and maintenance software. * Fluent in English; Arabic is strongly preferred.

About the company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world. The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of: Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.

Manager - Commercial Excellence & Culture Manager - Commercial Excellence & Culture

Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As the Manager of Commercial Excellence & Culture, you will be responsible for carrying out activities to highlight high achievers in the Commercial Departments and cultivating a high-performance culture through employee engagement, reward, and recognition programs.

In this role, you will:

• Conceive & Develop Performance Excellence Programs to celebrate and enhance employee engagement;
• Liaise with the analytics department for performance evaluation & execution of reward campaigns;
• Promote commercial employee engagement activities on Social Media pages with the help of marketing teams;
• Plan and conduct sales excellence conferences in coordination with commercial teams;
• Conduct on-floor activities to engage and motivate employees;
• Work with the HR team to conduct company values-related activities;
• Develop budgets for excellence and culture-related activities;
• Create MOUs and contracts with external parties to get discounts and deals for company employees that boost employee morale;
• Hire a team of high-energy individuals that help execute cultural activities for commercial teams;
• Lead, motivate, and manage a team to achieve organisational goals and objectives;
• Design and implement KPIs to monitor performance metrics, standardise feedback and clarify a growth and improvement plan for the individuals on the team;
• Work on special projects as assigned by the line manager

Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As the Manager of Commercial Excellence & Culture, you will be responsible for carrying out activities to highlight high achievers in the Commercial Departments and cultivating a high-performance culture through employee engagement, reward, and recognition programs.

In this role, you will:

• Conceive & Develop Performance Excellence Programs to celebrate and enhance employee engagement;
• Liaise with the analytics department for performance evaluation & execution of reward campaigns;
• Promote commercial employee engagement activities on Social Media pages with the help of marketing teams;
• Plan and conduct sales excellence conferences in coordination with commercial teams;
• Conduct on-floor activities to engage and motivate employees;
• Work with the HR team to conduct company values-related activities;
• Develop budgets for excellence and culture-related activities;
• Create MOUs and contracts with external parties to get discounts and deals for company employees that boost employee morale;
• Hire a team of high-energy individuals that help execute cultural activities for commercial teams;
• Lead, motivate, and manage a team to achieve organisational goals and objectives;
• Design and implement KPIs to monitor performance metrics, standardise feedback and clarify a growth and improvement plan for the individuals on the team;
• Work on special projects as assigned by the line manager

Requirements

• Minimum Bachelor's in Business, Marketing, HR, CS, Arts, or any relevant field
• Minimum 7 years of experience in a similar role;
• 2+ years of experience in managing a team;
• Minimum 2 years of experience in People/Culture or Organizational Development
• Event Management, Hosting Events, Conducting Ceremonies, Managing Employees, Leading Trainings,Generating New Ideas, Employee & Employer Branding
• Previous experience in a training and culture-related role;
• Experience in commercials will be an added advantage
• Excellent knowledge of employee engagement;
• In-depth knowledge of social media campaigns;
• Excellent understanding of social media practice
• Sharp strategic and analytical thinking with the ability to translate data insights into a robust performance management strategy;
• Creativity and commercial awareness;
• Excellent people management skills;
• Strong writing and editing skills
• Ability to analyse;
• Highly presentation individual with a professional attitude;
• Highly articulate individuals with excellent communication and presentation skills are essential;
• A team player with a customer-oriented approach
• We are looking for a blend ofCulture,HR, Marketing, and Organizational Development expertise, with the ability to align fun activities with business goals

Benefits

• High-performing and fast-paced work environment
• Comprehensive Health Insurance
• Rewards and recognition
• Learning & Development

#BayutKSA

Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• High-performing and fast-paced work environment

• Comprehensive Health Insurance
• Rewards and recognition

• Learning & Development
  
  

Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#KSABayut

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Technology, Information and Internet

Sign in to set job alerts for “Commercial Manager” roles.

Riyadh, Riyadh, Saudi Arabia 17 hours ago

Senior Sales Engagement Manager - Energy , Oil and Gas Domain - Saudi Arabia Business Development Manager (Hospitality Sales) Senior Regional Commercial Manager (Europe) Regional Commercial Manager (GCC and Indian Subcontinent) Business Development Manager, Distribution Partnerships - EMEA - (Fixed term contract)

Riyadh, Riyadh, Saudi Arabia 13 hours ago

Business Development and Sales Manager - Telecom Data Center Solutions Associate Director - Commercial Consultancy Sales Account Manager - Public Sector (Saudi national) Assistant Store Manager | Retail | M&S | Riyadh Senior Commercial Consultancy Manager - Arabic Speaking

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