138 Contract Excellence jobs in Saudi Arabia

Job Profile

We are looking for a highly motivated and experienced Business Excellence & Project Management Professionals to join our team. You will be responsible for leading and executing key strategic projects, driving operational efficiency, and fostering a culture of continuous improvement across the organization.

Academics and Certifications

• Bachelor's degree in Business, Engineering, or a related field.
• PMP (Project Management Professional) or equivalent project management certification is a plus.
• Six Sigma (Green Belt or Black Belt) and/or Lean certification is a plus.

Core Competencies

• Project Management: Proven ability to manage multiple projects from initiation to closure, including scope definition, resource allocation, risk management, and stakeholder communication.
• Process Improvement: Strong analytical and problem-solving skills with a solid understanding of methodologies like Lean, Six Sigma, and Kaizen to identify and eliminate waste.
• Business Acumen: The capacity to understand business needs, align projects with strategic goals, and articulate the value of improvement initiatives to senior leadership.
• Change Management: Experience in leading and guiding teams through organizational change, ensuring successful adoption of new processes and systems.
• Communication & Leadership: Excellent interpersonal skills with the ability to influence and collaborate effectively with diverse teams and senior management.
• Data Analysis: Proficiency in using data to measure performance, identify trends, and make data-driven decisions.

نبحث عن أخصائي جودة وتميز مشتريات للانضمام إلى فريقنا بهدف تطوير أنظمة الجودة، متابعة تطبيق معايير التميز، وضمان كفاءة وشفافية عمليات الشراء بما يحقق أعلى مستويات القيمة المضافة للشركة .

المسؤوليات الرئيسية

• وضع ومتابعة تطبيق سياسات ومعايير الجودة في جميع عمليات المشتريات.

• تطوير مؤشرات الأداء الرئيسية (KPIs) الخاصة بجودة وفعالية المشتريات.

• المساهمة في تحسين العمليات والإجراءات لتحقيق أهداف التميز المؤسسي.

• إدارة عمليات التدقيق الداخلي والخارجي ذات الصلة بالمشتريات.

• إعداد تقارير دورية عن جودة العمليات وتقديم التوصيات اللازمة للتحسين.

• المشاركة في برامج التميز المؤسسي ومبادرات التحسين المستمر.

المؤهلات والمتطلبات

• درجة البكالوريوس في إدارة الأعمال، المشتريات، الجودة، أو تخصص ذي صلة.

• خبرة لا تقل عن 3 سنوات في مجال المشتريات أو الجودة أو التميز المؤسسي.

• معرفة بمعايير وأنظمة الجودة (مثل ISO).

• مهارات تحليلية قوية وقدرة على إعداد التقارير.

• إجادة التعامل مع أنظمة المشتريات ( أنظمة ERP).

• مهارات جيده في التواصل والعمل الجماعي.

• إجادة اللغة الإنجليزية

⁩

We are looking for Business Excellence/Operating Models Operations Consultants to work with us on a 12 Months Projects in KSA:

Project Duration: 12 months

Location: Riyadh/Other

Description:

• Developing elements of the operational models based on strategic plans and defining the enablers required for their implementation.

• Developing or improving procedural guides at all levels, documenting them, and aligning them with clients.

• Leading or supporting the activation of strategic plans, operational models, and procedural guides for clients.

• Leading or supporting the monitoring and improvement of strategic performance through identifying shortcomings and preparing and implementing corrective plans.

• Preparing market studies such as strategic marketing planning and market development for products, as well as conducting economic feasibility studies.

Requirements:

•⁠ ⁠onsulting experience

• Experience in Process Improvement and Performance Optimization
• Knowledge of Business Process Management and Change Management
• Strong Analytical and Problem-Solving skills
• Excellent Communication and Stakeholder Management skills
• Project Management and Strategic Planning abilities
• Ability to work independently and in a team
• Experience in consulting or IT solutions is a plus
• Bachelor's

•⁠ 15 years of experience in the area

•⁠ dustrial Engineering or Business backgrounds are preferred

•⁠ abic/English Language Must

Please share your CV to:

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Job Description

Customer Excellence

 Riyadh, Saudi Arabia | Full-time (On-site)

About the Company

The company is a leading organization in developing an integrated sports environment that promotes fitness, discipline, and a competitive spirit. It is committed to delivering a professional experience that supports personal growth and encourages a healthy, active lifestyle. The organization is also recognized as a pioneer in teaching and promoting martial arts in Riyadh, proudly contributing to building a generation that values discipline, fitness, and sportsmanship.

We are seeking a Customer Excellence to focus on delivering an outstanding experience for all our clients, ensuring their complete satisfaction from the first point of interaction with the organization through their participation in our services and training programs.

Key Responsibilities

• Handle customer inquiries and complaints professionally and efficiently.
• Follow up on customer satisfaction after subscription or participation in training programs.
• Coordinate with internal teams (Training, Operations, HR) to enhance the customer experience.
• Develop and improve customer communication channels (WhatsApp, email, visits, surveys).
• Monitor customer feedback and translate it into actionable improvements for services and operations.
• Prepare periodic reports on customer satisfaction and key experience performance indicators.
• Propose and implement initiatives to boost customer loyalty and enhance their overall experience with the organization.

Qualifications & Requirements

• Saudi nationality.
• Minimum of two years of experience in customer service, client experience, or field operations management.
• Polite, quick-witted, and able to actively listen to customers.
• Passionate about delivering excellent customer service and achieving high levels of client satisfaction.
• Ability to handle pressure and conflicts with flexibility and wisdom.
• Excellent communication skills in both Arabic and English.
• Proficient in computer and cloud-based tools (e.g., Google Workspace or Microsoft Office).

Why Join Us?

• Opportunity to work in the first and leading martial arts academy in the Kingdom.
• A dynamic work environment focused on customer satisfaction and team spirit.
• A pivotal role in enhancing the customer experience and achieving high levels of loyalty.
• Competitive salary and benefits package with continuous professional development opportunities.

Exciting Career Opportunity – Leading Construction Company

We are seeking a highly skilled professional to join our team.

• Job Purpose
  
  We are seeking a Procurement Policy & Compliance Specialist to design, implement, and continuously improve procurement policies, procedures, and reporting standards. The role ensures efficiency, compliance, and best practices in line with strategic sourcing objectives.

Key Responsibilities:

• Develop procurement policies, SOPs, and templates.
• Standardize RFQs, RFPs, and contract tools.
• Build reporting dashboards for compliance and performance tracking.
• Collaborate with internal teams on procurement documentation.
• Recommend process improvements based on audits and benchmarks.
• Deliver training on procurement policies and compliance.

Requirements:

• Bachelor's degree in supply chain management, Industrial Engineering, Business Administration, or related field.
• Preferred: CIPS Level 4+ or CPP certification.

Who We Are | من نحن

في
سان
، نعيد تعريف تجربة التجزئة عبر الدمج بين
التميز التشغيلي وحماية الأصول
. رؤيتنا أن تكون كل زيارة للمتجر أيقونة في التنظيم، الجودة، والأمان. نحن نستخدم أحدث تقنيات
المراقبة والتحليل
لضمان استدامة عملياتنا وتقديم تجربة عملاء لا تُنسى.

Key Responsibilities | المهام والمسؤوليات

• مراقبة أنظمة الكاميرات (CCTV) بشكل يومي لضمان جودة التشغيل وحماية الأصول.
• مراجعة وتحليل اللقطات وربطها مع بيانات المبيعات والمخزون لاكتشاف أي فقد أو خلل تشغيلي.
• إعداد تقارير تشغيلية وأمنية أسبوعية ودورية تتضمن مؤشرات الأداء وتوصيات التحسين.
• التدقيق عن بعد على الفروع (Remote Audits) لمتابعة: ترتيب المنتجات، الخدمة، النظافة، الالتزام بالسياسات.
• رصد أي أنشطة غير نظامية أو ممارسات قد تؤثر على الأمان أو تجربة العميل ورفعها مباشرة للإدارة.
• متابعة فعالية أنظمة المراقبة والتنسيق مع الصيانة لضمان تشغيل كامل (Zero Blind Spots).
• دعم مبادرات تقليل الفقد (Shrinkage) وتعزيز معايير السلامة والجودة داخل المتاجر.
• المساهمة في تطوير ثقافة تشغيلية قائمة على الالتزام، الشفافية، والتميز.

Qualifications | المؤهلات

• بكالوريوس أو دبلوم في إدارة الأعمال، إدارة التجزئة، الأمن أو أي تخصص ذي صلة.
• خبرة 2–3 سنوات في مراقبة الكاميرات، التدقيق التشغيلي، أو حماية الأصول.
• إلمام بأنظمة CCTV وأنظمة نقاط البيع (POS) وتحليل البيانات.
• مهارات قوية في الملاحظة والتحليل وربط النتائج مع مؤشرات الأداء.
• مستوى عالٍ من الانضباط، الدقة، والسرية.

King Fahd Military Medical Complex

Brief Profile : King Fahd Military Medical Complex (KFMMC) is a military forts medical complex that contributes to the development of health services. His Royal Highness Prince Sultan bin Abdul Aziz established this complex to support healthcare development; a huge achievement for the homeland and an oasis of hope that contributes to the care and provision of medical care for armed forces personnel and citizens in the Eastern Province.

The Hospital consists of specialized departments such as: Nephology, Kidney Transplants, Vascular Surgery, Specialty Clinics as well as well-established Medical services and clinics. A Helicopter air strip is located close to the ER entrance for transferring emergency cases and is provided with up-to-date lightning and guiding equipment.

Architecturally, KFMMC is one of the most magnificent buildings to serve medical professionals. As well as, the housing compound is environmentally friendly and just about minutes walking distance from the hospital; the housing contains a number of supporting activities such as a recreation center and decent size sports and play grounds for all ages.

Habsons Group has been providing some of the best human resources to various organizations for more than a decade.

About The Red Palace

A symbol of Saudi Arabia's heritage, The Red Palace stands as an extraordinary landmark in Riyadh, now reimagined as an ultra-luxury boutique hotel. Originally built in 1943, this historic Palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication.

Nestled in the heart of the capital, The Red Palace offers an exclusive glimpse into the Kingdom's storied past, featuring meticulously restored architecture, curated cultural experiences, and unparalleled service. Every detail has been thoughtfully designed to honor its legacy while delivering a modern interpretation of luxury. At The Red Palace, we invite guests to step into a world of history, prestige, and indulgence, where tradition and innovation seamlessly come together.

Job Details

Job Title:
Performance Excellence Manager

Reports to:
Organization Readiness Director

Job Purpose

The Performance Excellence Manager is the Red Palace's guest champion and capability builder. You bring a warm, kind and engaging presence, visible on the floor and trusted in the heart‑of‑the-house. You develop people as much as programmes. You translate guest insight into practical action, motivate teams to higher standards, and refine processes so service feels effortless. You lead the Voice of Guest, readiness for Forbes and LQA, and continuous improvement cycles that raise both experience and performance. Success is measured by delighted guests, confident colleagues, stronger standards compliance, and sustained gains in quality KPIs.

Responsibilities:

Guest Experience

• Own the Voice of Guest across surveys, reviews, social listening and direct feedback. Find patterns, prioritise what matters, and turn insight into action with clear owners and timelines.
• Lead escalated service recovery for high impact cases. Coach leaders to recover with empathy and pace, and to close the loop with guests and colleagues.
• Ensure consistent execution of guest facing SOPs across departments, including the deliver of our Legacy of Service.
• Prepare teams for Forbes and LQA through briefings, on floor simulations and rapid fixes. Share "You said, we did" so colleagues see impact and guests feel heard.

Service Excellence Programs

• Design and lead a multi stage Red Palace Excellence Programme with a published roadmap, milestones, and defined benefits. Align with ExCom and keep delivery on track.
• Run a weekly Excellence Clinic to remove root causes, share wins, and align next actions.
• Establish a standards library and practical playbooks so "what great looks like" is simple to learn and easy to apply.
• Pilot new ideas in a "CX Lab" approach, test in small scale, measure uplift, then scale what works.
• Champion an "offer solutions and never say no" mindset in language and behaviour across the palace.

Operational Quality Oversight

• Lead risk based quality walks and scheduled audits across rooms, front office, F and B, spa and engineering, with focus on moments that matter to the guest.
• Validate SOP compliance using observation rubrics and scoring tools. Calibrate with HODs so expectations stay consistent.
• Map end to end guest journeys, identify failure points, and run short improvement sprints with clear success criteria.
• Capture learning from incidents and near misses, and convert fixes into everyday habits.

Coaching and Capability

• Design and deliver high impact coaching that sticks, from micro learning to simulations and role plays. Build confidence and presence as well as technique.
• Create train the trainer tools and coach HODs and supervisors to deliver daily coaching moments.
• Translate audit findings and guest feedback into targeted refreshers and quick reference guides.
• Track adoption and effectiveness of training, and adjust content based on results.

KPI Tracking & Reporting

• Build and maintain a Performance Excellence Dashboard covering GES and online reputation, LQA and Forbes readiness, service recovery cycle time, first contact resolution, complaint ratios, audit scores, and training adoption.
• Issue a concise weekly narrative that highlights risks, trends and next actions rather than just numbers.
• Track the ageing and closure of corrective actions, and escalate where timelines slip.

Corrective Actions & Collaboration

• Co create corrective actions with HODs that have clear owners, due dates and measurable outcomes.
• Partner with L and D to deliver interventions linked directly to audit gaps and guest feedback.
• Support pre opening inspections and internal readiness reviews. Manage snag lists to closure.
• Convene a monthly Quality Council with ExCom to unblock issues and lock in improvements.

Future Focus and Innovation

• Benchmark against leading luxury brands and scan for emerging CX practices. Test and adopt tools that enable proactive service and faster recovery.
• Work with IT and Data to improve insight flows, automate simple checks, and enable timely triggers for personal service.

Reporting

• Maintain accurate, audit ready records of audits, action plans, service recovery logs and guest insight dashboards.
• Prepare concise updates for ExCom and brand partners that show achievements, risks and mitigations.

Qualifications

• Bachelor's degree in Hospitality, Quality Management, or related field.
• Strong knowledge of hospitality audits, guest feedback tools, and SOP compliance.
• Fluent in English; Arabic language is an advantage.