13 Content Management jobs in Saudi Arabia

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices

Your role

As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.

The selected candidate will be part of the end-to-end revamp of Tamara’s Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence. This role is based on site in our Riyadh office.

Your Responsibilities:

Knowledge Base & Help Center

• Own the structure and maintenance of Tamara’s internal Knowledge Base and external Help Center (for both customers and merchants).
• Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
• Apply user-centered design principles to content structure and taxonomy.

Training & Internal Communications

• Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
• Develop internal quick guides on new product and process launches.
• Work with SMEs to document tribal knowledge and embed it into structured documentation.

Chatbot & Automation Content

• Design and optimize chatbot content flows that improve containment and reduce contact rate.
• Create fallback content and escalation triggers based on conversation intents.

Content Governance

• Establish and enforce content review cadences and ownership models with relevant teams.
• Track usage, search failures, and content helpfulness to inform continuous improvement.
• Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).

Cross-functional Collaboration

• Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
• Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.

Your expertise

Experience & Background

• 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
• Demonstrated experience managing structured content across multiple audiences and touchpoints.
• Prior exposure to fast-paced tech or fintech environments is a plus.

Skills & Tools

• Excellent writing and editing skills in English and Arabic.
• Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
• Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
• Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
• Ability to collaborate with technical and non-technical stakeholders.
• Organized, deadline-oriented, and comfortable managing multiple content streams.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices

Your role

As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.

The selected candidate will be part of the end-to-end revamp of Tamara’s Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence. This role is based on site in our Riyadh office.

Your Responsibilities:

Knowledge Base & Help Center

• Own the structure and maintenance of Tamara’s internal Knowledge Base and external Help Center (for both customers and merchants).
• Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
• Apply user-centered design principles to content structure and taxonomy.

Training & Internal Communications

• Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
• Develop internal quick guides on new product and process launches.
• Work with SMEs to document tribal knowledge and embed it into structured documentation.

Chatbot & Automation Content

• Design and optimize chatbot content flows that improve containment and reduce contact rate.
• Create fallback content and escalation triggers based on conversation intents.

Content Governance

• Establish and enforce content review cadences and ownership models with relevant teams.
• Track usage, search failures, and content helpfulness to inform continuous improvement.
• Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).

Cross-functional Collaboration

• Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
• Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.

Your expertise

Experience & Background

• 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
• Demonstrated experience managing structured content across multiple audiences and touchpoints.
• Prior exposure to fast-paced tech or fintech environments is a plus.

Skills & Tools

• Excellent writing and editing skills in English and Arabic.
• Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
• Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
• Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
• Ability to collaborate with technical and non-technical stakeholders.
• Organized, deadline-oriented, and comfortable managing multiple content streams.

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About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices

Your role

As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.

The selected candidate will be part of the end-to-end revamp of Tamara’s Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence. This role is based on site in our Riyadh office.

Your Responsibilities:

Knowledge Base & Help Center

• Own the structure and maintenance of Tamara’s internal Knowledge Base and external Help Center (for both customers and merchants).
• Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
• Apply user-centered design principles to content structure and taxonomy.

Training & Internal Communications

• Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
• Develop internal quick guides on new product and process launches.
• Work with SMEs to document tribal knowledge and embed it into structured documentation.

Chatbot & Automation Content

• Design and optimize chatbot content flows that improve containment and reduce contact rate.
• Create fallback content and escalation triggers based on conversation intents.

Content Governance

• Establish and enforce content review cadences and ownership models with relevant teams.
• Track usage, search failures, and content helpfulness to inform continuous improvement.
• Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).

Cross-functional Collaboration

• Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
• Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.

Your expertise

Experience & Background

• 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
• Demonstrated experience managing structured content across multiple audiences and touchpoints.
• Prior exposure to fast-paced tech or fintech environments is a plus.

Skills & Tools

• Excellent writing and editing skills in English and Arabic.
• Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
• Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
• Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
• Ability to collaborate with technical and non-technical stakeholders.
• Organized, deadline-oriented, and comfortable managing multiple content streams.

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Select.

Are you based in Riyadh? * Select.

What is your current monthly salary in gross per month? *

What is your expected range of salary in monthly per month? *

Direct message the job poster from Keeta

Keeta is a technology-driven delivery platform that connects consumers with local food and retail merchants and couriers. Operating as an independent brand under Meituan, one of the world’s largest tech-driven retail companies, we are driven by the mission: "Help People Eat Better, Live Better."

Since its founding in March 2010, Meituan has revolutionized the digital landscape, reshaping supply and demand dynamics across service and product retail through rapid growth and innovation. Keeta builds on this industry influence, bringing exceptional capabilities, swift responsiveness, and quality service to elevate the delivery sector and enhance the lives of users worldwide.

Within just one year, Keeta has become an industry leader in Hong Kong. With our ongoing expansions into new markets including Saudi Arabia, Keeta offers exciting opportunities to join a transformative journey that is shaping the future of delivery and retail.

We combine Meituan’s global expertise with local innovation to deliver exceptional, customer-centric services and seamless experiences. Join Keeta as we take this success story into new markets, driving innovation, growth, and excellence.

General Requirements :

• Bachelor’s degree or higher in Marketing, Communication, or any related field.
• Fluent in both Arabic and English (spoken and written).
• 3–5 years of relevant experience in content creation and digital production.
• Strong background in social media content development (Instagram, TikTok, YouTube Shorts, Snapchat, X).
• Hands-on experience in short-form video production: scripting, filming, directing, and basic editing.
• Strong visual storytelling and creative ideation skills.
• Familiarity with content trends, cultural moments, and platform algorithms.
• Strong time management and project coordination skills.
• Ability to manage suppliers, creators, and third-party production teams.
• Attention to detail and a strong sense of brand tone and voice.

Key Responsibilities :

• Lead the development and execution of short-form, mobile-first content across all social media platforms.
• Own the content creation calendar in coordination with the social media and brand teams.
• Ideate, shoot, and direct original content pieces — including KOL-style videos, product highlights, behind-the-scenes, cultural moments, and campaign support content.
• Ensure all content aligns with Keeta’s brand tone, visual identity, and campaign objectives.
• Manage on-ground shooting logistics including location scouting, talent coordination, and setup.
• Collaborate with internal teams (design, social, PR, campaign) and external partners (KOLs, agencies, production vendors).
• Oversee quality control of all delivered content, from pre-production to final edit.
• Track performance of content to inform future formats and optimization.
• Stay up-to-date with evolving content trends, creator behavior, and new platform features.
• Support live coverage of brand activations and events by producing real-time or rapid-turnaround content.

Why Join Keeta

Keeta is redefining the future of food delivery with a bold vision and innovative spirit. As a fast-scaling brand under Meituan’s global ambition, we offer a unique blend of stability and startup energy, providing boundless opportunities for personal and professional growth. Whether you want to specialize in your field or gain cross-functional experience, Keeta empowers you to take charge of your career.

As we expand globally, we are committed to building a workplace that reflects our unique culture while incorporating global best practices. You’ll be part of a company that’s transforming the delivery industry while supporting local communities, empowering merchants, and delivering outstanding customer experiences.

At Keeta, you’ll collaborate with a passionate and pragmatic global team across over 30 countries, bringing diverse perspectives that drive creativity and innovation. We believe diversity is our strength and it pushes us to deliver better solutions for our customers and partners in Hong Kong, Saudi Arabia, and beyond.

Keeta offers limitless career growth and equal development opportunities, empowering you to grow as the company grows. Every day presents an opportunity for you to make a meaningful impact, grow professionally, and be part of something extraordinary. You’ll thrive in a dynamic environment where every contribution is valued. Together, let’s build the future of food delivery.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Marketing
• Industries Internet Marketplace Platforms

Referrals increase your chances of interviewing at Keeta by 2x

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Riyadh, Riyadh, Saudi Arabia 22 hours ago

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Qiddiya Investment Company, a pioneer in the development of world-class entertainment and leisure destinations, is in search of a highly creative and strategic individual to join our team as a Senior Manager - Content Creation. In this role, you will be responsible for leading the development and execution of content strategies that engage audiences and enhance our brand identity across various platforms.

• Write, edit, and manage published posts for Qiddiya in Arabic and English.
• Develop and implement content strategies to enhance engagement.
• Create and publish compelling content across various platforms.
• Edit and proofread posts to ensure quality and coherence.
• Handle content for both traditional and digital media publishing.
• Manage public relations and media campaign content across all media platforms.

• Bachelor's degree in Marketing, Communications, Journalism, or a related field (Master's degree preferred)
• Minimum of 9-12 years of experience in content creation, marketing, or a similar role
• Proven track record of developing successful content strategies that drive engagement and brand awareness
• Strong understanding of communication strategies and needs in the private sector.
• Proven experience managing an organization's accounts on digital platforms.
• Proficiency in Arabic and English.
• Strong editing and proofreading skills.
• Familiarity with various media publishing types.

Qiddiya Investment Company, a pioneer in the development of world-class entertainment and leisure destinations, is in search of a highly creative and strategic individual to join our team as a Senior Manager - Content Creation. In this role, you will be responsible for leading the development and execution of content strategies that engage audiences and enhance our brand identity across various platforms.

• Write, edit, and manage published posts for Qiddiya in Arabic and English.
• Develop and implement content strategies to enhance engagement.
• Create and publish compelling content across various platforms.
• Edit and proofread posts to ensure quality and coherence.
• Handle content for both traditional and digital media publishing.
• Manage public relations and media campaign content across all media platforms.

• Bachelor's degree in Marketing, Communications, Journalism, or a related field (Master's degree preferred)
• Minimum of 9-12 years of experience in content creation, marketing, or a similar role
• Proven track record of developing successful content strategies that drive engagement and brand awareness
• Strong understanding of communication strategies and needs in the private sector.
• Proven experience managing an organization's accounts on digital platforms.
• Proficiency in Arabic and English.
• Strong editing and proofreading skills.
• Familiarity with various media publishing types.

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Who we’re looking for:

Join our team as the Digital Content Manager – Sitecore Publisher , where you will play a pivotal role in executing VML's enterprise digital content strategy to elevate our clients' efforts and aspirations. In this dynamic position, you will lead the charge in overseeing and implementing the day-to-day editing and publication of content across various client digital ecosystems, encompassing web, mobile, and social environments. Your responsibilities will extend to organizing and maintaining content, providing crucial technical support, and managing website constituents. The position holds the key responsibility of ensuring unwavering consistency with the website vision and style guide, contributing to the overall success of our digital initiatives.

Responsibilities

• Oversee and implement VML's enterprise digital content strategy to align with client objectives.
• Translate business requirements into engaging digital content layouts on websites and other digital platforms.
• Execute day-to-day editing and publication of content across client digital ecosystems, including web and mobile, on a Content Management System (CMS).
• Serve as a gatekeeper to ensure that content meets established standards before publication.
• Debug pages and address issues such as broken links or images.
• Collaborate with individual business leads to support digital publishing needs for client work.
• Work closely with the Project Manager in managing stakeholder expectations and communication effectively, providing regular updates on project progress, risks, and issues.
• Raise tickets and communicate effectively with technical teams/IT support when necessary.
• Maintain a well-organized, indexed content archive.
• Ensure compliance with branding and style guides, maintaining consistent copy guidelines for every client.
• Work strategically to meet business goals and employ available tools for efficient content updates.
• Anticipate problems and proactively generate solutions to enhance the overall digital content publishing process.

Requirements

• Undergraduate Degree
• Proficient in Sitecore CMS; experience in other Content Management Systems is a plus.
• 2-3 years of website management with expertise in web layout using HTML/CSS.
• Excellent written and verbal English and Arabic communication, including strong editing, grammar, and proofreading skills.
• Strong understanding of SEO and data best practices.
• Strong attention to detail and ability to maintain consistency in content across various channels.
• Proven ability to meet deadlines and work on multiple initiatives and projects simultaneously.
• Excellent organizational and prioritization skills.
• Presence in KSA / willing to relocate.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy . California residents should read our California Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.