17 Content Director jobs in Saudi Arabia

Get AI-powered advice on this job and more exclusive features.

Company Description

We are

Company Description

We are Ethos, the fastest growing digital communication group in MENA. We think big and we make big ideas come to life. We are crazy about the digital world and we aim high. We are looking for talented and valued people with interesting and provocative ideas, along with bold and diverse perspectives. Our culture is all about the thriving young team of us in 3 offices around MENA, while we boldly help impact the success of leading brands like McDonald's, General Motors, and American Express.

Job Description

About the Role

We’re seeking a bold, visionary Creative Content Director (or Head of Creative Content Strategy ) to lead the conception, pitch, and execution of hero content campaigns that drive cultural relevance, spark conversations, and elevate brand perception across the Saudi market and beyond.

We're open to diverse creative backgrounds — you might be coming from:

Creative/Art Direction: Translating visual concepts into content campaigns

Social Media Strategy: Scaling viral content across platforms

Content Strategy/Marketing: Building narrative-driven brand experiences

Digital Production: Moving from execution to conceptual leadership

Brand Creative: Shifting from traditional advertising to hero content

This role isn’t about routine posts. It’s about leading the charge on platform-agnostic, attention-grabbing content experiences, think branded series, influencer collaborations, digital stunts, experiential activations, and storytelling designed for virality. You’ll work closely with senior clients and internal teams to develop work that people talk about.

Key Responsibilities

Creative Leadership & Vision

• Lead the development of platform-agnostic hero content concepts designed for shareability, earned media, and cultural impact
• Build narratives and formats that move beyond social posts into branded entertainment, digital experiences, and integrated campaigns
  
  

• Craft and present compelling ideas that link creative vision to business objectives such as brand awareness, sentiment shift, or lead generation
• Partner with senior clients as a strategic creative advisor who understands their brand, market, and goals
  
  

• Translate creative ideas into actionable production plans in collaboration with producers, directors, editors, and external vendors
• Oversee pre-production, shooting, post-production, VFX, and adaptations with an eye on feasibility and quality
  
  

• Inspire and guide content managers, copywriters, and designers in executing bold ideas
• Provide mentorship on storytelling, campaign development, and creative experimentation
  
  

• Leverage insights from Saudi culture and trends to inform concept development
• Pilot emerging formats and creative approaches such as UGC, interactive content, AR, or platform-native campaigns
  
  

• Creative Campaign Leader with 5–7 years of experience leading high-impact content campaigns, particularly those that sparked conversations or achieved measurable results
• Strategic Thinker and Presenter who can sell big ideas clearly and persuasively to senior stakeholders
• Production-Literate creative who understands how ideas come to life from budgeting and directing to editing and delivery
• Saudi Market Fluent with a deep understanding of the cultural landscape, humor, trends, and what resonates locally
• Collaborative Leader who thrives in creative partnerships and elevates team thinking
• Growth-Oriented and ready to evolve into a Creative Director role with full team oversight in the next 18–24 months
  
  

• Experience at leading regional or international creative agencies or content studios
• Familiarity with influencer ecosystems, branded entertainment, or new platform content (Snapchat, TikTok, YouTube Originals)
  
  

• Creative Ownership: Focus on campaign ideation and storytelling, not operational content tasks
• Premium Brand Work: Shape the narrative for highly visible brands in the Saudi market
• Accelerated Growth: Fast-track your path to Creative Director with strategic responsibilities and team leadership
• Portfolio-Worthy Campaigns: Deliver work that defines your creative reputation and opens new opportunities
  
  

• CV with a focus on creative leadership and campaign impact
• Portfolio with 2–3 standout campaigns: include your role, idea contribution, and results
• 1-Page Creative Concept: A hero content idea targeting Saudi families during Ramadan (choose any brand category)

• Seniority level Director

• Employment type Full-time

• Job function Marketing, Public Relations, and Writing/Editing
• Industries Advertising Services

Referrals increase your chances of interviewing at Ethos Interactive by 2x

Get notified about new Content Director jobs in Riyadh, Riyadh, Saudi Arabia .

Riyadh, Riyadh, Saudi Arabia 15 hours ago

Riyadh, Riyadh, Saudi Arabia 14 hours ago

Riyadh, Riyadh, Saudi Arabia 14 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Squadio is a Global Remote-first IT service provider headquartered in Riyadh, KSA, with Delivery Centers in Egypt and KSA. Our distributed teams are located in Tunisia, Egypt, KSA, Palestine, Nigeria, and India. Founded in 2011 in Riyadh as an app development company (formerly Ibtikar Technologies), we have successfully pivoted to support startups and companies seeking to hire and manage their own remote engineering teams with vetted engineers from Squadio’s talent community.

Job Summary :

We are seeking an experienced and detail-oriented Content Management System (CMS) Specialist / Manager to oversee content creation, development, and management strategies for one of our Key Accounts. The ideal candidate will have a deep understanding of CMS platforms, strong technical skills, and an eye for detail to ensure our website and digital content are current, relevant, and optimized for user engagement.

Key Responsibilities :

• Manage the lifecycle of digital content including planning, creation, editing, publishing, and archiving across platforms like WordPress, Drupal, and Joomla.
• Administer and optimize the CMS, configuring user roles and permissions properly.
• Develop and implement content strategies aligned with business goals to enhance user experience, SEO, and engagement.
• Collaborate with marketing, design, IT, and external vendors to ensure cohesive content management processes.
• Review and edit content for accuracy, quality, consistency, and adherence to brand standards, accessibility, and SEO best practices.
• Monitor website performance metrics, analyze user behavior, and content engagement; use insights to recommend improvements.
• Provide training and support for staff on CMS best practices, fostering effective content contributions.
• Develop and maintain content governance policies ensuring compliance with legal and regulatory standards.

Requirements :

• Bachelor’s degree in Communications, Marketing, Computer Science, or a related field.
• At least 5 years of experience in CMS management or a similar role.
• Proficiency in CMS platforms (WordPress, Drupal, etc.) and web technologies (HTML, CSS).
• Strong understanding of SEO principles and best practices.
• Excellent writing, editing, and communication skills.
• Ability to work collaboratively in a fast-paced environment and manage multiple projects.
• Familiarity with analytics tools like Google Analytics for tracking content performance.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications :

• Experience with content migration and digital asset management.
• Knowledge of UX/UI principles and web design.
• Familiarity with graphic design tools such as Adobe Creative Suite.
• Certification or training in content management, SEO, or digital marketing.

Benefits :

• Attractive work environment
• Become a member of Squadio Network
• Competitive package
• Multinational teams

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices

Your role

As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.

The selected candidate will be part of the end-to-end revamp of Tamara’s Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence. This role is based on site in our Riyadh office.

Your Responsibilities:

Knowledge Base & Help Center

• Own the structure and maintenance of Tamara’s internal Knowledge Base and external Help Center (for both customers and merchants).
• Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
• Apply user-centered design principles to content structure and taxonomy.

Training & Internal Communications

• Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
• Develop internal quick guides on new product and process launches.
• Work with SMEs to document tribal knowledge and embed it into structured documentation.

Chatbot & Automation Content

• Design and optimize chatbot content flows that improve containment and reduce contact rate.
• Create fallback content and escalation triggers based on conversation intents.

Content Governance

• Establish and enforce content review cadences and ownership models with relevant teams.
• Track usage, search failures, and content helpfulness to inform continuous improvement.
• Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).

Cross-functional Collaboration

• Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
• Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.

Your expertise

Experience & Background

• 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
• Demonstrated experience managing structured content across multiple audiences and touchpoints.
• Prior exposure to fast-paced tech or fintech environments is a plus.

Skills & Tools

• Excellent writing and editing skills in English and Arabic.
• Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
• Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
• Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
• Ability to collaborate with technical and non-technical stakeholders.
• Organized, deadline-oriented, and comfortable managing multiple content streams.

As a senior leader, you will work very closely with KSA Management and Business leads to drive business, collaboration, product innovation, and product leadership for all clients. You will oversee content teams and continuously drive evolution in team, client, and product suite while also being responsible for business growth, talent acquisition, reducing turnover, and enhancing the agency's external reputation.

Key Responsibilities:

• Lead and manage the social and digital scope within the agency in KSA including all aspects of business development, project delivery, and team management
• Drive business growth by increasing new client acquisitions, revenue, and profitability, as well as proactively identifying and pursuing organic growth opportunities.
• Build fully operational social content teams across all agencies that can cater to current and future scopes
• Conduct client/agency health check audits to assess relationships, servicing, opportunities, etc. for your account(s)
• Foster a client-centric decision-making approach enabled by ongoing feedback, established trust, and maintenance of positive reputation.
• Establish and maintain a centralized repository of resources, training materials, and best practices to promote expertise and knowledge sharing within the practice.
• Collaborate closely with agency heads, business leads, other practice leaders, and partners to drive growth.
• Work closely with regional and global Content counterparts for inspiration, product innovation, knowledge transfer, and capacity planning.
• Foster a culture of excellence, collaboration, and innovation within your team, the Content practice and the wider set of Groupe practices.

Technical & Product

• Develop content strategy driving creativity, ideation, and innovation that leads to ownable consumer engagement opportunities for assigned client(s).
• Create strategies that have breadth across all digital & content spaces (social media, website, partnerships, creators & influencers, production), but also depth in terms of details.
• Respond to the business, marketing, brand, and communications goals with content-based solutions rooted in strategy and aligned with data and insights
• Serve as the escalation point of contact for across all phases of content development
• Perform consistently against all published KPI's and scorecard objectives
• Create content solutions that set new content standards and beocme award-winning work
• Collaborate closely with vertical leads within the Content Practice and beyond to create & most importantly, implement effective content strategies
• Have a solid understanding of Publicis Groupe products and services to successfully navigate them and utilize them in our clients’ businesses.
• Drive business growth and vertical growth internally with practices, agency brands
• Lead all financial, legal, contractual and high-level matters for your account(s) and ensure understanding within your team on the reasons.
• Build effective leadership circles within your team who can own and spearhead various responsibilities

Business Acumen & Operational Efficiency

• Utilize all available platforms and tools to drive process efficiency, enhance ways of working, and digitise our operating models.
• Finance savvy and ability to take the right decisions to impact your account, product and/or vertical.
• Develop winning pricing models and strategies to drive financial stability and positive profitability for your assigned account(s)/product(s)/vertical.
• Lead on all talent requirements: talent upskilling plans, career development, performance appraisals, hiring process, and team restructuring.
• Lead on all revenue forecasts and identify new revenue prospects across brands.
• Conduct in-depth analysis of business operations to identify areas for improvement, opportunities to increase revenue and cost savings.
• Provide guidance and recommendations on financial management and business strategy.
• Increase influence with key stakeholders in Publicis Groupe to nurture strategic relationships.
• Strong business sense and ability to understand client objectives and goals
• Experience in managing and leading teams, with a focus on optimizing team productivity and efficiency
• Ability to identify potential areas for improvement and implement effective solutions
• Be comfortable discussing financial, operational, talent and product related conversations with leadership at Publicis Groupe, clients and partners.
• Keep up-to-date with industry trends, emerging technologies, and best practices in business strategy and operational efficiency.
• Develop and maintain strong relationships with clients to ensure ongoing success.
• Strong organisational and time-management skills
• Excellent budget management skills and ability to develop and manage project budgets

Innovative & Analytical Mindset

• Conduct in-depth research and analysis of market trends, consumer behavior, emerging technologies and platform insights to identify content opportunities.
• Proven ability to think creatively and develop innovative solutions to problems
• Strong analytical skills and ability to use data to inform decisions
• Excellent communication skills, with the ability to articulate ideas clearly and effectively
• Strong presentation skills and ability to present ideas and strategies to clients and internal teams
• Comfortable in turning complex information into simple solutions
• Ability to work collaboratively and manage relationships with both clients and internal team members

People & Leadership

• Capable of developing and sharing a strategic vision that others can aspire and commit to, having the confidence to adjust and adapt in the dynamic world.
• Able to use storytelling to connect with internal and external stakeholders in a compelling manner to influence and inspire.
• Able to handle complex issues and make decisions even when missing information.
• Able to proactively develop meaningful relationships with key decision makers across functions.
• Accepts responsibility for client problems, manages conflict and actively works to solve issues internally and externally.
• Able to build succession plans and grow and mentor future talent.
• Encourages others to value difference, collaboration and positive spirit while getting the best out of their diverse teams.
• Listens and proactively seeks views from others to create an environment that is transparent and comfortable for others to share.
• Able to understand, inspire and motivate their team to pursue goals and deliver beyond their beliefs.
• Able to assess ideas and people on merit alone, without bias or favoritism and gives recognition when due.
• Capable of coaching and supporting others by aligning career expectations, defining success criteria and providing actionable, open and constructive feedback.
• Capable of persuading others with integrity by understanding their motivations and identifying their concerns and work toward solving them.
• Able to handle complex messages and is able to convey issues to facilitate others' understanding.
• Able to manage multiple viewpoints to build consensus and create positive outcomes for all stakeholders.
• Initiates and leads open conversations with internal and external stakeholders to build trust and ensures long term influence, partnership and support.
• Empowers individuals to solve problems and creates opportunities for others to grow and demonstrate their learning agility.
• Capable of breaking down silos to enable cross collaboration by leveraging expertise resulting in cross-selling across different Groupe verticals and practices.
• Able to encourage their team to evolve processes and improve collaboration to drive efficiencies, quality and effectiveness.
• Steers teams on key-clients strategies and ensures delivery of a superior output.
• Drives a culture of trust with peers, clients and other stakeholders.

Self

• Showcases agility and ability to adapt to different situations based on past experiences, feedback and industry changes.
• Is able to set high impact objectives and goes above and beyond to exceed performance.
• Demonstrates the Growth Mindset and is capable of taking ownership of personal development to continuously evolve and futureproof their capabilities.
• Able to constructively challenge the status quo and take risks to challenge internal and external perspectives.
• Approaches situations and individuals with honesty, integrity, transparency and humbleness.
• Able to stay resilient and maintain drive and a positive outlook when faced with challenges.
• Actively listens and is receptive to others' feedback on performance.
• Able to take justified risks when appropriate and takes accountability and responsibility when things don’t go as planned.
• An early identifier of change, is able to proactively develop and share plans to seize the opportunity.
• Acts ethically and makes ethical decisions in line with local regulations and contracts, even in the face of ethical challenges.
• Able to listen to other people in a way that they feel understood, and is respectful of others.
• Capable of making timely decision that take into account different factors in ambiguous circumstances, considering impacts internally and externally.
• Able to build initiatives despite doubts or resistance from others to deliver strategic impact.
• Able to promote, champion and model wellbeing to sustain high performance.

• Bachelor's degree in a related field, such as marketing, advertising, communications, or business administration. A masters is a plus.
• At least 12 years of experience in a related role, with a focus on managing client relationships and leading teams
• Proven track record of success in developing and implementing effective digital, content and social media strategies for clients
• A strong track record of meeting or beating revenue goals.
• Experience in working in a fast-paced agency environment. When we say fast, we mean it.
• Strong project management skills, with the ability to manage multiple projects simultaneously
• Thorough understanding of all aspects of selling, designing, performing and delivering large complex projects.
• Ability to communicate across all levels of clients (from junior to C-level) and all levels of the agency.
• Deep level of understanding of the content landscape and its role in driving business
• Strong leadership abilities and the ability to teach and mentor direct reports
• Excellent problem-solving skills.
• Proven ability to build close client and inter-agency relationships.
• Strategic thinker – able to challenge the client’s brief to provide the right solution
• Ability to work under pressure and tight timelines.
• High attention to details with ease in using large data coming from content projects
• Microsoft Powerpoint, and Excel advanced proficiency. You should be able to deliver killer slides and control spaceships with Excel.

As a senior leader, you will work very closely with KSA Management and Business leads to drive business, collaboration, product innovation, and product leadership for all clients. You will oversee content teams and continuously drive evolution in team, client, and product suite while also being responsible for business growth, talent acquisition, reducing turnover, and enhancing the agency's external reputation.

Key Responsibilities:

• Lead and manage the social and digital scope within the agency in KSA including all aspects of business development, project delivery, and team management
• Drive business growth by increasing new client acquisitions, revenue, and profitability, as well as proactively identifying and pursuing organic growth opportunities.
• Build fully operational social content teams across all agencies that can cater to current and future scopes
• Conduct client/agency health check audits to assess relationships, servicing, opportunities, etc. for your account(s)
• Foster a client-centric decision-making approach enabled by ongoing feedback, established trust, and maintenance of positive reputation.
• Establish and maintain a centralized repository of resources, training materials, and best practices to promote expertise and knowledge sharing within the practice.
• Collaborate closely with agency heads, business leads, other practice leaders, and partners to drive growth.
• Work closely with regional and global Content counterparts for inspiration, product innovation, knowledge transfer, and capacity planning.
• Foster a culture of excellence, collaboration, and innovation within your team, the Content practice and the wider set of Groupe practices.

Technical & Product

• Develop content strategy driving creativity, ideation, and innovation that leads to ownable consumer engagement opportunities for assigned client(s).
• Create strategies that have breadth across all digital & content spaces (social media, website, partnerships, creators & influencers, production), but also depth in terms of details.
• Respond to the business, marketing, brand, and communications goals with content-based solutions rooted in strategy and aligned with data and insights
• Serve as the escalation point of contact for across all phases of content development
• Perform consistently against all published KPI's and scorecard objectives
• Create content solutions that set new content standards and beocme award-winning work
• Collaborate closely with vertical leads within the Content Practice and beyond to create & most importantly, implement effective content strategies
• Have a solid understanding of Publicis Groupe products and services to successfully navigate them and utilize them in our clients’ businesses.
• Drive business growth and vertical growth internally with practices, agency brands
• Lead all financial, legal, contractual and high-level matters for your account(s) and ensure understanding within your team on the reasons.
• Build effective leadership circles within your team who can own and spearhead various responsibilities

Business Acumen & Operational Efficiency

• Utilize all available platforms and tools to drive process efficiency, enhance ways of working, and digitise our operating models.
• Finance savvy and ability to take the right decisions to impact your account, product and/or vertical.
• Develop winning pricing models and strategies to drive financial stability and positive profitability for your assigned account(s)/product(s)/vertical.
• Lead on all talent requirements: talent upskilling plans, career development, performance appraisals, hiring process, and team restructuring.
• Lead on all revenue forecasts and identify new revenue prospects across brands.
• Conduct in-depth analysis of business operations to identify areas for improvement, opportunities to increase revenue and cost savings.
• Provide guidance and recommendations on financial management and business strategy.
• Increase influence with key stakeholders in Publicis Groupe to nurture strategic relationships.
• Strong business sense and ability to understand client objectives and goals
• Experience in managing and leading teams, with a focus on optimizing team productivity and efficiency
• Ability to identify potential areas for improvement and implement effective solutions
• Be comfortable discussing financial, operational, talent and product related conversations with leadership at Publicis Groupe, clients and partners.
• Keep up-to-date with industry trends, emerging technologies, and best practices in business strategy and operational efficiency.
• Develop and maintain strong relationships with clients to ensure ongoing success.
• Strong organisational and time-management skills
• Excellent budget management skills and ability to develop and manage project budgets

Innovative & Analytical Mindset

• Conduct in-depth research and analysis of market trends, consumer behavior, emerging technologies and platform insights to identify content opportunities.
• Proven ability to think creatively and develop innovative solutions to problems
• Strong analytical skills and ability to use data to inform decisions
• Excellent communication skills, with the ability to articulate ideas clearly and effectively
• Strong presentation skills and ability to present ideas and strategies to clients and internal teams
• Comfortable in turning complex information into simple solutions
• Ability to work collaboratively and manage relationships with both clients and internal team members

People & Leadership

• Capable of developing and sharing a strategic vision that others can aspire and commit to, having the confidence to adjust and adapt in the dynamic world.
• Able to use storytelling to connect with internal and external stakeholders in a compelling manner to influence and inspire.
• Able to handle complex issues and make decisions even when missing information.
• Able to proactively develop meaningful relationships with key decision makers across functions.
• Accepts responsibility for client problems, manages conflict and actively works to solve issues internally and externally.
• Able to build succession plans and grow and mentor future talent.
• Encourages others to value difference, collaboration and positive spirit while getting the best out of their diverse teams.
• Listens and proactively seeks views from others to create an environment that is transparent and comfortable for others to share.
• Able to understand, inspire and motivate their team to pursue goals and deliver beyond their beliefs.
• Able to assess ideas and people on merit alone, without bias or favoritism and gives recognition when due.
• Capable of coaching and supporting others by aligning career expectations, defining success criteria and providing actionable, open and constructive feedback.
• Capable of persuading others with integrity by understanding their motivations and identifying their concerns and work toward solving them.
• Able to handle complex messages and is able to convey issues to facilitate others' understanding.
• Able to manage multiple viewpoints to build consensus and create positive outcomes for all stakeholders.
• Initiates and leads open conversations with internal and external stakeholders to build trust and ensures long term influence, partnership and support.
• Empowers individuals to solve problems and creates opportunities for others to grow and demonstrate their learning agility.
• Capable of breaking down silos to enable cross collaboration by leveraging expertise resulting in cross-selling across different Groupe verticals and practices.
• Able to encourage their team to evolve processes and improve collaboration to drive efficiencies, quality and effectiveness.
• Steers teams on key-clients strategies and ensures delivery of a superior output.
• Drives a culture of trust with peers, clients and other stakeholders.

Self

• Showcases agility and ability to adapt to different situations based on past experiences, feedback and industry changes.
• Is able to set high impact objectives and goes above and beyond to exceed performance.
• Demonstrates the Growth Mindset and is capable of taking ownership of personal development to continuously evolve and futureproof their capabilities.
• Able to constructively challenge the status quo and take risks to challenge internal and external perspectives.
• Approaches situations and individuals with honesty, integrity, transparency and humbleness.
• Able to stay resilient and maintain drive and a positive outlook when faced with challenges.
• Actively listens and is receptive to others' feedback on performance.
• Able to take justified risks when appropriate and takes accountability and responsibility when things don’t go as planned.
• An early identifier of change, is able to proactively develop and share plans to seize the opportunity.
• Acts ethically and makes ethical decisions in line with local regulations and contracts, even in the face of ethical challenges.
• Able to listen to other people in a way that they feel understood, and is respectful of others.
• Capable of making timely decision that take into account different factors in ambiguous circumstances, considering impacts internally and externally.
• Able to build initiatives despite doubts or resistance from others to deliver strategic impact.
• Able to promote, champion and model wellbeing to sustain high performance.

• Bachelor's degree in a related field, such as marketing, advertising, communications, or business administration. A masters is a plus.
• At least 12 years of experience in a related role, with a focus on managing client relationships and leading teams
• Proven track record of success in developing and implementing effective digital, content and social media strategies for clients
• A strong track record of meeting or beating revenue goals.
• Experience in working in a fast-paced agency environment. When we say fast, we mean it.
• Strong project management skills, with the ability to manage multiple projects simultaneously
• Thorough understanding of all aspects of selling, designing, performing and delivering large complex projects.
• Ability to communicate across all levels of clients (from junior to C-level) and all levels of the agency.
• Deep level of understanding of the content landscape and its role in driving business
• Strong leadership abilities and the ability to teach and mentor direct reports
• Excellent problem-solving skills.
• Proven ability to build close client and inter-agency relationships.
• Strategic thinker – able to challenge the client’s brief to provide the right solution
• Ability to work under pressure and tight timelines.
• High attention to details with ease in using large data coming from content projects
• Microsoft Powerpoint, and Excel advanced proficiency. You should be able to deliver killer slides and control spaceships with Excel.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices

Your role

As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.

The selected candidate will be part of the end-to-end revamp of Tamara’s Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence. This role is based on site in our Riyadh office.

Your Responsibilities:

Knowledge Base & Help Center

• Own the structure and maintenance of Tamara’s internal Knowledge Base and external Help Center (for both customers and merchants).
• Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
• Apply user-centered design principles to content structure and taxonomy.

Training & Internal Communications

• Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
• Develop internal quick guides on new product and process launches.
• Work with SMEs to document tribal knowledge and embed it into structured documentation.

Chatbot & Automation Content

• Design and optimize chatbot content flows that improve containment and reduce contact rate.
• Create fallback content and escalation triggers based on conversation intents.

Content Governance

• Establish and enforce content review cadences and ownership models with relevant teams.
• Track usage, search failures, and content helpfulness to inform continuous improvement.
• Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).

Cross-functional Collaboration

• Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
• Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.

Your expertise

Experience & Background

• 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
• Demonstrated experience managing structured content across multiple audiences and touchpoints.
• Prior exposure to fast-paced tech or fintech environments is a plus.

Skills & Tools

• Excellent writing and editing skills in English and Arabic.
• Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
• Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
• Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
• Ability to collaborate with technical and non-technical stakeholders.
• Organized, deadline-oriented, and comfortable managing multiple content streams.

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Select.

Are you based in Riyadh? * Select.

What is your current monthly salary in gross per month? *

What is your expected range of salary in monthly per month? *

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices

Your role

As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.

The selected candidate will be part of the end-to-end revamp of Tamara’s Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence. This role is based on site in our Riyadh office.

Your Responsibilities:

Knowledge Base & Help Center

• Own the structure and maintenance of Tamara’s internal Knowledge Base and external Help Center (for both customers and merchants).
• Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
• Apply user-centered design principles to content structure and taxonomy.

Training & Internal Communications

• Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
• Develop internal quick guides on new product and process launches.
• Work with SMEs to document tribal knowledge and embed it into structured documentation.

Chatbot & Automation Content

• Design and optimize chatbot content flows that improve containment and reduce contact rate.
• Create fallback content and escalation triggers based on conversation intents.

Content Governance

• Establish and enforce content review cadences and ownership models with relevant teams.
• Track usage, search failures, and content helpfulness to inform continuous improvement.
• Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).

Cross-functional Collaboration

• Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
• Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.

Your expertise

Experience & Background

• 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
• Demonstrated experience managing structured content across multiple audiences and touchpoints.
• Prior exposure to fast-paced tech or fintech environments is a plus.

Skills & Tools

• Excellent writing and editing skills in English and Arabic.
• Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
• Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
• Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
• Ability to collaborate with technical and non-technical stakeholders.
• Organized, deadline-oriented, and comfortable managing multiple content streams.

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Select.

Are you based in Riyadh? * Select.

What is your current monthly salary in gross per month? *

What is your expected range of salary in monthly per month? *

• Develop and execute comprehensive communication strategies that support business objectives and align with Vision 2030 goals.
• Oversee the creation of high-quality, engaging content across multiple platforms to drive the organization's brand in Riyadh and beyond.
• Collaborate closely with internal teams to ensure messaging consistency and alignment with brand values and national priorities.
• Manage vendors to deliver projects within scope and on time.
• Analyze the effectiveness of communication campaigns and provide actionable insights to continuously improve impact.
• Act as a brand ambassador, ensuring all communications reflect the organization's tone, image, and commitment to Saudi Vision 2030.
• Stay updated on industry trends within Technology to inform content strategies aligned with Riyadh's innovation ecosystem.
• Lead a team of communications professionals, providing guidance and fostering development within the Riyadh office.

• A strong background in leading communication and content strategies within the Technology or government sector supporting Vision 2030 initiatives.
• Proven expertise in managing content across digital and traditional platforms.
• Excellent skills in stakeholder management and cross-functional collaboration in Riyadh's business environment.
• A degree in Marketing, Communications, or a related field.
• Experience in managing and mentoring teams to achieve performance excellence.
• The ability to adapt communication strategies to suit changing market needs.

Company Industry

• IT - Software Services

Department / Functional Area

• Journalism
• Content Writing
• Editing

Keywords

• Director - Communications & Content

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

This opportunity is with a large and growing organization operating within the Technology sector and actively supporting Saudi Arabia's Vision 2030 digital transformation ambitions. The role is based in Riyadh, the Kingdom's key hub for innovation and technology.

Join to apply for the Content marketing team manager role at Canonical

Join to apply for the Content marketing team manager role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are looking for an outstanding content marketing team manager to lead our content efforts and manage a team of brilliant writers and content strategists. Canonical has a robust portfolio of open source products and offers support for a wide range of open source technologies. This role is for someone who cares deeply about narrative quality and wants to elevate our brand positioning. It requires process discipline and creative smarts, leadership skills and performance-driven strategy to ensure our content aligns with our business objectives.

The ideal candidate is passionate about technology, technology marketing and the use of technology in marketing. They would love to gain experience optimizing content processes, coaching others on their narrative skills and building brand authority. They enjoy learning and improving themselves, the team and the organization. They problem solve, get hands-on, experiment, measure and use automation to make daily life easier. To succeed in this role, the candidate must be metrics-driven, highly organized and skilled at team development, capacity planning and cross-functional collaboration.

This role reports to the Director of Communications.

Location: This role is home based in the EMEA region.

What your day will look like

• Develop and execute a content marketing strategy that aligns with our business goals, SEO and brand.
• Manage our content calendar end to end, ensuring content is efficiently produced with minimum friction and process clarity.
• Ensure content quality, consistency and brand alignment in everything we produce.
• Collaborate with our web and growth engineering teams to optimize content for search engines, building on proven SEO expertise.
• Supervise quarterly content planning sessions and work closely with content specialists, product management and marketing to optimize content plans.
• Monitor and report on KPIs for our content program and use analytics tools to identify improvement opportunities.
• Align messaging to ensure integrated campaign support across channels, working closely with our marketing, product and brand teams.
  
  

• At least 5 years of work experience in content or related roles, preferably at technology companies, with 2+ years of experience as a manager or team lead.
• Proven experience creating authoritative and engaging content. Portfolio of written work required.
• Applied knowledge of SEO, experience with SEO tools and SEO-driven content calendars.
• Excellent project management and interpersonal skills with the ability to create highly efficient processes for content production and reuse.
• Bachelor's degree in marketing, communications or a relevant discipline.
• Someone who is passionate about technology and open source.
• A problem solver: you don't shy away from taking on challenges and see projects through to completion.
• Attention to detail and appreciation for standards: you value quality and accuracy but can adapt quickly when the need arises.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Marketing and Sales
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Get notified about new Marketing Team Manager jobs in Jiddah, Makkah, Saudi Arabia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.