173 Contact Center jobs in Saudi Arabia

We are looking for a motivated Contact center Agent to join our team. The ideal candidate will manage customer interactions across multiple channels, including phone, email, and messages, ensuring high quality service and timely resolution of inquiries.

Key Responsibilities:

• Handle inbound and outbound calls, emails, and messages regarding reservations and

inquiries.

• Assist customers in making, changing, or canceling reservations for services or products

• Provide detailed information about services, pricing, and availability.

• Resolve customer complaints and issues in a professional and efficient manner.

• Maintain accurate records of customer interactions and transactions in the database.

• Collaborate with other departments to ensure customer needs are met.

Requirements: Good command of Arabic & English languages, Computer skills. required experience for minimum 2 years in the same position.

Qualifications: Previous experience in contact center or customer service role preferred.

Opera cloud system & Opera system & Resa system

Are you passionate about serving the community and providing exceptional customer support? We are looking for a dedicated
Contact Centre Agent
to join our team You will play a vital role in managing inbound and outbound calls, scheduling home visits, and assisting social beneficiaries with their inquiries.

Key Responsibilities:

• Handle inbound and outbound calls efficiently and professionally.
• Arrange and manage home visit appointments for surveys.
• Address inquiries related to scheduling and rescheduling visits.
• Ensure accuracy and attention to detail when inputting data.
• Build strong relationships with social beneficiaries while providing excellent customer service.
• Work independently to solve problems and negotiate scheduling solutions.

Qualifications & Knowledge:

• Bachelor's degree in a relevant subject.
• Tech-savvy with experience using CRM systems, ATS, or similar platforms.
• Bi-lingual fluency in
  English and Arabic
  is required.

Skills & Competencies:

• Strong communication and active listening skills.
• Excellent relationship-building and customer service abilities.
• Problem-solving, negotiation, and adaptability skills.
• Attention to detail with accurate data entry.
• High reliability, integrity, and a compassionate approach to work.
• Passionate about supporting and serving the community.

Experience:

• Minimum
  2 years' experience
  in customer service.
• Previous experience in a contact centre is
  desirable
  .
• Exposure to working with social beneficiaries is a plus but not essential.

Why Join Us?

• Be part of a purpose-driven team making a real impact in the community.
• Work in a dynamic and supportive environment with opportunities for growth.

We are seeking a motivated and results-driven Telemarketer to join our dynamic AlMeswak Medical Group Contact Center team. In this role, you will be responsible for making outbound calls, sending emails, managing web chats and WhatsApp communications to marketing leads, potential and existing customers to promote products, services, or special offers, with the goal of scheduling appointments.

MAJOR DUTIES & RESPONSIBILITIES:

• Make outbound calls using a prepared script to promote products or services.
• Respond to WhatsApp chats promoting the services.
• Contact potential customers from provided leads and/or other databases.
• Explain products, offers and services and answer questions from patients.
• Maintain a professional and positive tone in all patient interactions.
• Record patient information and outcomes of each call accurately in the CRM system.
• Follow up on leads and patient inquiries as needed.
• Meet or exceed daily/weekly/monthly call and conversion targets.
• Handle objections, rejections, and questions in a courteous and effective manner.
• Work closely with team members and team leader to share best practices.
• Comply with all company policies, procedures, and quality standards.
• Attend to scheduled shifts on time and adhere to break timing.
• Achieve the target of effectiveness in each interaction with the patient.
• Adhere to the call quality standards.

PREREQUSITE PROFILE :

Education:

• High school diploma or equivalent; additional education or certifications in sales or communication are a plus.

Experience:

• Proven experience as a telemarketer, sales representative, or similar role preferred.
• Excellent communication and interpersonal skills.
• Confident, persuasive, and customer-focused.
• Basic computer skills and experience with CRM systems.
• Ability to handle high call volumes and work in a fast-paced environment.
• Goal-oriented with a strong work ethic and attention to detail.

Skills and Knowledge:

• Multi-tasking

• Flexibility

• Telephone skills

• Customer service

• Time management

• Sales Skills

• Organization

• Attention to detail

• Scheduling

• Word processing

• Professionalism

• Quality focus

• Corporate Responsibility

• Communication

Job Title:
Contact Center Specialist

Location:
AlUla, Saudi Arabia

Job Description:

Responsible for providing support and responding to beneficiaries through the unified contact center by professionally handling incoming calls, inquiries, complaints, and feedback. The role aims to enhance customer experience and increase satisfaction with the services provided.

Key Responsibilities:

• Receive and process calls, inquiries, and complaints with professionalism and efficiency.
• Ensure accurate documentation and follow-up on customer interactions.
• Provide clear and helpful information to beneficiaries regarding services.
• Collaborate with relevant teams to resolve issues and improve service delivery.
• Contribute to improving customer satisfaction and service quality.

Qualifications:

• Diploma or Bachelor's degree in Business Administration or a related field.
• Preferably with at least one year of experience in a contact center or customer service role.
• Familiarity with contact center systems and applications such as CRM and call handling tools.

Maximus Gulf is recruiting a
Contact Centre Manager
to lead multi-team operations delivering appointment booking and beneficiary support services across large-scale government and social programmes.

This pivotal role ensures operational excellence, service quality, and achievement of KPIs across inbound and outbound contact centre functions. The role will drive performance, workforce optimisation, and the professional development of team leaders and agents.

What You'll Do

• Lead day-to-day operations across multiple inbound and outbound teams.
• Ensure service levels, productivity, and quality targets are consistently achieved.
• Coach and develop team leaders and agents to maintain high standards of delivery.
• Oversee compliance with data privacy, safeguarding, and quality assurance frameworks.
• Track and report on key metrics (AHT, CSAT, QA, FCR, etc.) and implement improvement initiatives.
• Partner with IT and systems teams to enhance CRM, telephony, and case management tools.
• Collaborate with programme teams to ensure alignment with project goals and beneficiary outcomes.

What You'll Bring

• 8+ years of contact centre experience, including 3+ years in a managerial or multi-team leadership role.
• Proven record of achieving operational KPIs in large-scale inbound/outbound environments.
• Strong people leadership, coaching, and analytical skills.
• Excellent communication in
  Arabic and English
  .
• Experience in beneficiary services, social programmes, or public/NGO environments is preferred.

If you're an experienced contact centre leader who thrives on building high-performing teams and driving measurable impact, we'd like to hear from you.

#ContactCentre #OperationsLeadership #CustomerExperience #ServiceExcellence #MaximusGulf

About the Team

At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.

As a Contact Center Manager, you'll be the key point of contact for our local inbound operations, directly managing our outsource vendors. You'll be responsible for actively monitoring critical KPIs like Service Level and First Contact Resolution to ensure we're delivering a high-quality customer experience. This role is a blend of operational oversight and strategic project management, where you'll drive improvements to achieve a better service quality.

• • Responsible for managing outsource vendor and acting as a POC for local inbound operations; with contact center operations, quality and financial perspective
• Together with Planning & Monitoring team, actively monitoring vendor customer service KPIs like SL, AHT, ACHT, ACWT, FCR and taking actions about not met KPIs in case of need
• Periodically meeting with vendors and getting feedback for improvement areas
• Tracking agent, vendor CSAT and quality scores
• Developing projects for improving inbound operations to achieve better service quality

• • Bachelor's or Master's Degree in Engineering, Management, Business, or related fields preferred
• Extensive experience in Customer Service departmant
• Fluent in English communication, both written and verbal
• Strong leadership to manage in-house and outsourced teams
• Clear communicator with excellent verbal and written skills
• Strategic and analytical, with a focus on performance and KPIs
• Customer-focused and committed to service excellence
• Problem-solver with the ability to act quickly and effectively
• Relationship builder with vendors and cross-functional teams
• Adaptable in a fast-paced, changing environment
• Process-oriented with attention to detail

What We Offer

• Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
• Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
• A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
• Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
• Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

Join ABYAT – Your Gateway to a Career in Retail Excellence

About Us

ABYAT is the largest home improvement retail destination in the Middle East, offering more than 22,000 products across 22,000 square meters of space. Since our launch in September 2005, we've focused on delivering an unmatched customer experience, both in-store and beyond.

With a strong presence in
Kuwait
and expanding operations in
Saudi Arabia
, we are looking for ambitious professionals to join our journey of growth and excellence.

Position Title:
Contact Center Agent

Employment Type:
Full-time |
Location:
Dammam, Saudi Arabia

Job Purpose

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center agent may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Key Responsibilities:

1. Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
2. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
3. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
4. Building lasting relationships with clients and other call center team members based on trust and reliability.
5. Utilizing software, databases, scripts, and tools appropriately.
6. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
7. Making sales or recommendations for products or services that may better suit client needs.
8. Taking part in training and other learning opportunities to expand knowledge of company and position.
9. Adhering to all company policies and procedures.
10. Making outbound calls Conducting market research, follow-up calls, or tele sales efforts.

Contact Center Agent Requirements:

1. High school diploma or equivalent. More education or experience may be preferred.
2. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
3. Proficiency with computers, especially with CRM software, and strong typing skills.
4. Strong time management and decision making skills.
5. Adaptability and accountability.
6. Fluency in multiple languages may be desired.
7. Language : Arabic - English

Why Join Us?

• Join one of the region's most respected retail brands.
• Work in a structured, team-oriented environment.
• Enjoy professional development and career advancement opportunities.

Apply now and be the voice of ABYAT, delivering service that makes a difference.

About the Team

At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.

As a
Contact Center Manager
, you'll be the key point of contact for our local inbound operations, directly managing our outsource vendors. You'll be responsible for actively monitoring critical KPIs like Service Level and First Contact Resolution to ensure we're delivering a high-quality customer experience. This role is a blend of operational oversight and strategic project management, where you'll drive improvements to achieve a better service quality.

Responsibilities

• Responsible for managing outsource vendor and acting as a POC for local inbound operations; with contact center operations, quality and financial perspective
• Together with Planning & Monitoring team, actively monitoring vendor customer service KPIs like SL, AHT, ACHT, ACWT, FCR and taking actions about not met KPIs in case of need
• Periodically meeting with vendors and getting feedback for improvement areas
• Tracking agent, vendor CSAT and quality scores
• Developing projects for improving inbound operations to achieve better service quality

Expected Qualifications

• Bachelor's or Master's Degree in Engineering, Management, Business, or related fields preferred
• Extensive experience in Customer Service departmant
• Fluent in English communication, both written and verbal
• Strong leadership to manage in-house and outsourced teams
• Clear communicator with excellent verbal and written skills
• Strategic and analytical, with a focus on performance and KPIs
• Customer-focused and committed to service excellence
• Problem-solver with the ability to act quickly and effectively
• Relationship builder with vendors and cross-functional teams
• Adaptable in a fast-paced, changing environment
• Process-oriented with attention to detail

What We Offer

- Personalised training allowance and learning opportunities:
Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.

- Responsibility from day one:
Take full ownership from the start in a culture where every voice is heard and valued.

- A diverse, international team:
Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.

- Opportunities to grow with the best:
Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.

- Meaningful connections beyond tasks:
Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

As a Contact Center Technical Engineer, you will manage the installation, configuration, maintenance, and support of contact center solutions to deliver high performance and reliability. You will collaborate with clients and internal teams to resolve complex issues, deploy new features, and improve the overall functionality of our contact center systems, including open-source and proprietary solutions.

Responsibilities:

• Installation & Configuration: Deploy and configure contact center solutions (Avaya, Cisco, Genesys, Verint, Bright Pattern, Free SWITCH, Asterisk) based on client requirements and best practices. Install and maintain Linux OS and non-SQL databases supporting contact center systems.

• Troubleshooting & Support: Provide technical support for contact center systems and open-source VoIP solutions, promptly diagnosing and resolving issues to minimize downtime.

• System Maintenance: Perform regular updates and maintenance for proprietary and open-source systems to optimize performance and ensure security compliance.

• Project Implementation: Work with project managers to implement new projects, system upgrades, and integrations with other IT systems.

• Documentation: Create and maintain accurate documentation of system configurations, troubleshooting processes, and project implementations.

• Training & Support: Train and assist internal teams and clients in the effective use and maintenance of contact center systems.

• Performance Monitoring: Continuously monitor and analyze system performance, providing actionable recommendations for improvement.

• Collaboration: Partner with vendors and third-party service providers to troubleshoot issues and deploy new solutions.

• Compliance & Security: Ensure compliance with security policies and industry standards for all deployed systems.

Requirements:

• Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience). Experience:

• 5–8 years of proven experience as a Contact Center Technical Engineer or a similar role.

• Hands-on experience with both proprietary (Avaya, Cisco, Genesys, Verint, Bright Pattern) and open-source contact center and VoIP solutions (e.g., Free SWITCH, Asterisk).

• Experience in installing, configuring, and troubleshooting Linux OS and non-SQL databases like MongoDB or MySQL.

• Familiarity with network technologies and their integration with contact center systems. Technical Skills:

• Contact Center Solutions: Expertise in proprietary platforms (Avaya, Cisco, Genesys, Verint) and open-source VoIP systems (Free SWITCH, Asterisk).

• Networking: Strong knowledge of networking protocols and concepts (TCP/IP, DNS, DHCP, VPN).
• Operating Systems: Proficiency in Linux (RHEL, CentOS, Oracle) and Windows Server.

• Database Management: Experience with SQL and non-SQL databases (e.g., MongoDB, CouchDB).
• Scripting/Programming: Ability to use scripting languages (PowerShell, Ansible) for automation and troubleshooting. Certifications (Preferred):

• Certifications in Contact Centers systems

• Linux certifications is a plus