14 Configuration Management jobs in Saudi Arabia

1. 8+ years of experience in IT change management, preferably in the banking or financial sector.
2. Strong understanding of IT governance, risk, and compliance frameworks.
3. Proven leadership, communication, and cross-functional collaboration skills.
4. Experience with change management tools and ITSM platforms (e.g., ServiceNow, BMC Remedy).
5. Proven experience in leading end-to-end IT change management processes, ensuring compliance with governance and risk standards.

1. Bachelor’s degree in IT, Business, or related field; ITIL certification preferred.
2. Professional certifications such as ITIL/ITSM certifications, Project Management Professional (PMP), or in any relevant field.

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from the National Minority Supplier Development Council.

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest growing companies in America.
• Named one of the top ten fastest growing businesses in Houston in 2016.
• Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017.

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship.

Through strict adherence to these core values, we have achieved success beyond all documented forecasts and expectations.

1. 8+ years of experience in IT change management, preferably in the banking or financial sector.
2. Strong understanding of IT governance, risk, and compliance frameworks.
3. Proven leadership, communication, and cross-functional collaboration skills.
4. Experience with change management tools and ITSM platforms (e.g., ServiceNow, BMC Remedy).
5. Proven experience in leading end-to-end IT change management processes, ensuring compliance with governance and risk standards.

1. Bachelor's degree in IT, Business, or related field; ITIL certification preferred.
2. Professional certifications such as ITIL/ITSM certifications, Project Management Professional (PMP), or in any relevant field.

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from the National Minority Supplier Development Council.

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest growing companies in America.
• Named one of the top ten fastest growing businesses in Houston in 2016.
• Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017.

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship.

Through strict adherence to these core values, we have achieved success beyond all documented forecasts and expectations.

1. 8+ years of experience in IT change management, preferably in the banking or financial sector.
2. Strong understanding of IT governance, risk, and compliance frameworks.
3. Proven leadership, communication, and cross-functional collaboration skills.
4. Experience with change management tools and ITSM platforms (e.g., ServiceNow, BMC Remedy).
5. Proven experience in leading end-to-end IT change management processes, ensuring compliance with governance and risk standards.

1. Bachelor’s degree in IT, Business, or related field; ITIL certification preferred.
2. Professional certifications such as ITIL/ITSM certifications, Project Management Professional (PMP), or in any relevant field.

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from the National Minority Supplier Development Council.

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest growing companies in America.
• Named one of the top ten fastest growing businesses in Houston in 2016.
• Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017.

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship.

Through strict adherence to these core values, we have achieved success beyond all documented forecasts and expectations.

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Location: Riyadh, KSA.

Years of Experience: 10+ years.

Project Duration: 10 months.

Working Arrangement: on-site.

Language Requirements: Fluency in Arabic & English (written and spoken).

Starting Date: July 1st.

We are seeking an experienced IT Change Management Expert with a strong background in the telecom industry to support a 10-month transformation engagement. The ideal candidate will bring deep expertise in leading change management efforts for large-scale IT and digital transformation programs , focusing on driving organizational adoption , minimizing resistance, and accelerating the value realization of new technologies and processes. The role will play a pivotal part in ensuring the success of transformation and digital adoption initiatives across the enterprise.

Key Requirements

• Extensive experience in IT change management within the telecom industry.
• Proven track record of delivering change management strategies for large-scale digital transformation and adoption initiatives.
  
  

• Bachelor's or Master's degree in Business, Communications, Information Technology, or related field.
• Ability to work with cross-functional teams and influence stakeholders across various levels.
• Strong analytical and problem-solving capabilities.
• Comfortable working in fast-paced, high-pressure environments with shifting priorities.
  
  

• Design and implement a comprehensive change management strategy and plan aligned with the transformation objectives.
• Support stakeholder engagement, impact assessments, and readiness planning to ensure smooth adoption.
• Develop and execute communication and training plans to drive awareness, understanding, and support for change.
• Monitor change adoption and resistance, and adjust interventions to address concerns and reinforce progress.
• Collaborate with project teams, leadership, and business units to embed change management practices across initiatives.
• Report on change management progress, risks, and metrics to senior stakeholders and transformation leadership.
  
  

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Information Technology
• Industries Staffing and Recruiting

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Riyadh, Riyadh, Saudi Arabia 19 hours ago

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Join to apply for the Service Management Expert role at Dicetek LLC .

The role holder is responsible for the day-to-day administration of the Service Management processes, ensuring adherence to agreed processes, identifying unassigned workload, and routine reporting on key performance indicators. The duties must be carried out in accordance with business policies and procedures.

• >5 years working within a Service Management function
• 3 to 5 years of relevant practical experience with Information Technology Infrastructure Library (ITIL) version 4
• 3 to 5 years managing Incidents
• 3 to 5 years overseeing Technical Change Management
• >3 years of process improvement experience
• Native Arabic Speaker
• Fluent in verbal and written English

• Not Applicable

• Contract

• Management and Manufacturing

• IT Services and IT Consulting

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The ITSM Specialist is responsible for supporting the continuity and quality of IT services by ensuring adherence to IT Service Management (ITSM) policies, procedures, and standards. The role focuses on the implementation, monitoring, and continuous improvement of ITSM practices in alignment with organizational goals and compliance requirements. Ensure the effective delivery of IT services to meet the needs of Bahri.

Key Performance Area:

ITSM Implementation & Compliance

• Support the implementation and continuity of IT services in accordance with established ITSM standards.
• Maintain and administer ITSM policies, procedures, and documentation to ensure relevance and accuracy.
• Monitor compliance with ITSM requirements and support their effective implementation within Bahri IT.
• Ensure ITSMS compliance is upheld within all relevant functions and assist in addressing non-conformance issues.
• Promote ITSM awareness across the organization through training and communication initiatives.
• Ensure ITSM documentation (policies, procedures, and guidelines) remains current and aligned with industry standards.

Performance Monitoring & Risk Management

• Generate reports on ITSM performance and identify areas for improvement.
• Conduct periodic risk assessments related to IT services and support the implementation of mitigation controls.
• Track and maintain IT assets, including licenses, to ensure accurate records and service delivery readiness.
• Assist in planning and conducting internal audits and support the coordination of ITSM external surveillance audits.
• Support vendor and supplier interactions for IT service and product procurement, including evaluation input and feedback.

Service Delivery Support

• Contribute to maintaining high standards of IT service delivery through best practices and user support.
• Monitor service-level agreements (SLAs) and assist in analyzing performance metrics.
• Participate in incident management, request fulfillment, and problem management processes.
• Communicate effectively with stakeholders to support issue resolution and enhance user satisfaction.

Qualifications and Experience:

Bachelor's degree in IT or equivalent.

Minimum of 4 years of relevant experience

Professional Certificates and Licenses:

• ITIL V4 foundation required.
• ITIL V4 MP Preferred
• ISO 2000 lead implementer Preferred

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Riyadh, Riyadh, Saudi Arabia 23 hours ago

Riyadh, Riyadh, Saudi Arabia 50 minutes ago

Riyadh, Riyadh, Saudi Arabia SAR180,000.00-SAR240,000.00 1 month ago

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About Us

Businesses are complex, and so are their workflows and challenges. Off-the-shelf AI solutions often fall short of meeting unique needs. At VisionX, we bridge this gap with deep AI expertise and an understanding of your processes, pain points, and goals. Since 2017, AI has been our core, enabling us to deliver tailored systems for businesses and customers. As innovation partners to world-leading brands and Fortune 1000 companies, we specialize in product strategy and custom application development, leveraging agile methods, accelerators, and pre-trained AI assets to fast-track your AI journey while creating Intellectual Property.

Recognized among Fast Company’s Top 10 Most Innovative Companies of 2020—alongside Microsoft and Snap Inc.—VisionX delivers cutting-edge solutions across industries. Our expertise spans computer vision, 3D modeling, AR, VR, decision sciences, and IoT, solving diverse challenges with precision and innovation. By aligning technology with your objectives, we deliver transformative solutions that drive growth.

Your Role:

As an IT Service Management Analyst (BSE) at VisionX, you will play a crucial role in optimizing IT service delivery by driving process improvements and enhancing operational efficiency. You will be responsible for analyzing existing IT processes, identifying areas for improvement, and implementing best practices aligned with ITIL frameworks.

Responsibilities:

1. Proactively assess, design, and refine IT operational processes to achieve greater efficiency, enhance performance, and ensure alignment with organizational goals.
2. Utilize key performance indicators (KPIs) to identify bottlenecks, prioritize improvements, and track the effectiveness of process changes.
3. Implement process improvements through automation, streamlining workflows, and leveraging monitoring technologies.
4. Foster a culture of continuous improvement within the IT department.
5. Collaborate with various departments (e.g., development, operations, support) to ensure process enhancements support broader business objectives.
6. Communicate effectively with stakeholders at all levels, including technical and non-technical personnel.
7. Ensure compliance with industry standards and regulations related to IT service management.
8. Utilize data analytics to identify trends, predict potential issues, and measure the impact of process improvements.
9. Prepare reports and presentations to communicate process performance and improvement initiatives to management.

What You Need:

1. 5-8 years of experience in IT service management (ITSM), with a strong understanding of ITIL frameworks and best practices.
2. ITIL certification (e.g., ITIL Foundation V4, ITIL Intermediate) is mandatory.
3. Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
4. Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
5. Proficiency in data analysis and reporting tools.
6. Experience with IT service management tools (e.g., ServiceNow, Jira) is a plus.
7. Strong understanding of IT operations, including incident management, problem management, change management, and release management.

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.