10 Community Support jobs in Saudi Arabia

• KEY ACCOUNTABILITIES:

Strategic Audit Leadership & Planning

• Develop and implement integrated, risk-based audit plans for both Financial & Administration and IT & Cybersecurity functions, ensuring alignment with NADEC's strategy and risk appetite.
• Identify and prioritize key risk areas for both streams through regular consultation with executive management, review of business developments, and consideration of regulatory requirements.
• Set the vision, strategy, and annual objectives for both audit streams, incorporating best practices, digital tools, and new technologies.

Audit Program Oversight & Quality Assurance

• Oversee the planning, execution, and quality of all audits and assurance reviews in financial, administrative, IT, and cybersecurity domains.
• Approve audit engagement scopes, timelines, and resource allocation; review and ensure high quality of working papers, findings, and recommendations.
• Ensure rigorous application of IIA Standards, departmental methodology, and adoption of data analytics and digital audit tools in both functions.
• Champion cross-functional audit projects where finance, administration, Support function and IT/cybersecurity risks intersect.

Stakeholder Management & Advisory

• Serve as the principal liaison with executive management, process owners, and functional leaders for support services audit matters.
• Provide expert advisory and consulting support on key risks, financial integrity, process improvement, IT controls, cybersecurity threats, and regulatory compliance.
• Prepare and submit audit reports and recommendations to the Chief Internal Audit Officer for further escalation as required.

People Leadership & Talent Development

• Lead, coach, and develop Audit Managers and teams in both financial/admin and IT/cybersecurity streams, fostering a collaborative, high-performance culture.
• Establish clear performance expectations, conduct regular evaluations, and support ongoing professional development and certification.
• Promote continuous learning, innovation, and knowledge-sharing across both streams.

Governance, Risk & Compliance

• Promote strong governance, internal controls, and risk management for financial, administrative, IT, and cybersecurity processes.
• Ensure compliance with all internal policies, regulatory requirements (including those from CMA, SFDA, NCA, and international cybersecurity frameworks), and legal mandates.
• Maintain high standards of integrity, confidentiality, and independence in all audit activities.

Continuous Improvement & Innovation

• Drive continuous improvement in audit methodologies, leveraging digital solutions and best practices from both the financial and IT/cybersecurity audit professions.
• Lead quality assurance and improvement initiatives, benchmarking performance and ensuring readiness for internal and external assessments.
• Identify emerging risks (e.g., digital transformation, cybersecurity threats, regulatory changes) and ensure audit plans and approaches are adapted accordingly.

Reporting & Follow-up

• Oversee the timely preparation and submission of comprehensive audit reports for both audit streams to the Chief Internal Audit Officer.
• Ensure management action plans are realistic, tracked, and followed up until closure.
• Provide regular updates to the CIA on remediation status and outstanding risks/issues for both functional areas.

• Oversee various Internal Audit projects beyond core function audits, this may involves collaborating with cross-functional teams to enhance audit processes and drive continuous improvement initiatives.

• JOB CONTEXT

• Executive-level position with broad responsibility for two critical support audit streams, requiring strong leadership and expertise in both financial/administrative and IT/cybersecurity audit disciplines.
• Works closely with the Internal Audit leadership team and supports the CIA in presenting results to the Audit Committee and Board as needed.
• Responsible for the confidentiality and sensitivity of information in both audit streams.

• Represents Internal Audit in high-level meetings, risk forums, and with external auditors/regulators when delegated.

• COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal

Department (Within NADEC)

• Reports to the Chief Internal Audit Officer.
• Directly supervises Audit Managers for Financial & Admin Audit and IT & Cybersecurity Audit, with indirect responsibility for their teams.
• Collaborates regularly with executive management, finance, IT, HR, compliance, and other support functions.
• Provides reports and recommendations to the CIAO and supports cross-functional risk initiatives.

External

External Customers / Companies / Clients (Outside NADEC)

• Acts as the main Internal Audit contact for external auditors, consultants, and regulators regarding support services (e.g., financial, IT/cybersecurity audits), under the guidance of the CIA.

• Represents Internal Audit in professional and sector forums as delegated.

• QUALIFICATIONS, EXPERIENCE, & SKILLS:

Education and Certifications

Education:

• Bachelor's degree in accounting, Finance, Business Administration, Information Technology, Computer Science, Supply Chain or a closely related field.
• A master's degree, MBA, or equivalent is strongly preferred.

Professional Certification:

• Certified Internal Auditor (CIA) required.
• Additional certifications in financial audit (CPA, ACCA, CMA, SOCPA, etc.) and/or IT/cybersecurity audit (CISA, CISSP, CISM, CRISC, etc.) or Certified Supply Chain Professional (CSCP) strongly preferred.

Experience:

• Minimum 12–15 years of progressive internal/external audit, risk management, or IT/cybersecurity experience, with at least 5 years in a senior leadership or director-level audit role overseeing both financial/support and IT/cybersecurity domains.
• Demonstrated ability to lead cross-functional audit teams and deliver results in complex environments

Skills:

• Exceptional strategic leadership and people management abilities.
• Deep expertise in internal audit standards, financial controls, IT governance, cybersecurity, and regulatory frameworks.
• Advanced skills in digital audit tools, data analytics, and project management.
• Strong stakeholder management, influencing, and negotiation skills.
• Excellent report writing, executive presentation, and communication abilities
• Highest standards of integrity, sound judgment, and commitment to continuous improvement.

Competencies

Technical

• Multi-Disciplinary Audit Leadership (Advanced)
• Financial Controls & Reporting (Advanced)
• IT & Cybersecurity Audit (Advanced)
• Governance, Risk & Internal Control (Advanced)
• Stakeholder Engagement & Influence (Advanced)
• Audit Quality, Digitalization & Innovation (Advanced)
• Regulatory & Standards Compliance( Advanced)

District Office

(DO)

September

LOCATION

Al Khobar, Eastern, Saudi Arabia

SCHOOL / SITE

District Office

DIVISION / DEPARTMENT

POSITION TYPE

Administrator

SUBJECT / STAGES

WORK DAYS / HOURS

210 days @ 8 hours per day

POSITION STATUS

Full time

SALARY CODE

Administrator

ELIGIBLE APPLICANTS

Saudi National, International

POSITION START DATE

Augst 1, 2026

APPLICATION DEADLINE

October 31, 2025

REPORTS TO

Michelle Alzamora, Incoming Assistant Superintendent

REQUISITION NUMBER

SUMMARY

The International Schools Group (ISG) is a not-for-profit, future-focused school district in the Eastern Province of Saudi Arabia. Our five schools are co-educational day schools delivering Kindergarten 1 to Grade 12 in the American program and Foundation Stage 1 through Year 13 in the British program to expatriate children and some students from the host country. Students enroll in either an American or British curriculum education that encompasses these higher-level programs: Advanced Placement (AP) Capstone Diploma and/or International Baccalaureate Diploma Programme (IBDP) at American School Dhahran, ISG Dammam, and ISG Jubail and (I)GCSE and A levels at British School Dhahran.

History

Founded in 1962 and now in its 62nd year, ISG was originally established to serve the needs of expatriate families working for the U.S. Consulate in Dhahran.

From its initial enrollment of six students to its present status as a district of five schools with approximately 3,000 students, ISG has earned a reputation for providing the highest quality American and British education. Today, over 50 nationalities make up the ISG community.

Governance

The district is governed by a Board of Trustees, supported by school councils, a partnership with the U.S. Consulate General Dhahran and is licensed by the Saudi Arabian Ministry of Education.

Accreditation

Our schools are accredited by the Middle States Association Commission on Elementary and Secondary Schools (MSA-CESS), British Schools of the Middle East (BSME), British Schools Overseas (BSO) and the International Baccalaureate (IB).

Our Mission, Core Values, and Strategic Goals

We inspire innovation and compassionate action.

Respect, acceptance, integrity, responsibility … with a commitment to act.

ISG is committed to three strategic improvement goals: 1) Wellbeing and Belonging 2) High Quality Learning and 3) Professional Excellence. These goals will evolve through our current accreditation self-study and we are looking forward to our new pillars of strategic priorities.

ISG Learns

Our schools are guided by our district mission, vision, learning principles and assessment beliefs. Our shared focus is further complemented by the diversity of our community and core divisional curricula as we work in partnership with the community to educate tomorrow's future leaders. ISG maintains an emphasis on progressive teaching and learning. Curriculum and learning programs at ISG are evaluated and reviewed consistently, through the lens of current research and are reflective of the current research and best practices. This ensures that our programs support high quality learning and are being implemented in the most effective way in the classroom in order to support student learning, enhance program outcomes and learning targets in our unique learning environment.

The ISG Learning Report showcases academic success, college acceptances and professional development at ISG.

HEAD OF STUDENT SUPPORT SERVICES FOR THE SCHOOL YEAR

Incoming ISG Assistant Superintendent, Michelle Alzamora, seeks a highly-qualified and experienced student support services professional with proven leadership experience to join ISG on August 1, 2026 to serve as the Head of Student Support Services.

The Head of Student Support Services will join leadership teams that include the schoolwide central office team as well as campus leadership learning teams. The direct responsibilities for this head position would include learning support, multilingual learning, counseling, and child protection education. ISG is committed to the collaborative support of all learners and the safety and protection of children and young people and expects all staff and volunteers to share this commitment.

The Head of Student Support Services plays a crucial role in collaborating with the schoolwide leadership as well as leading the teams of educators and counselors to support the support services for students. This position will lead the development, refinement, and implementation of strategy, approaches, and models for these services across the five ISG campuses. Reporting directly to the Assistant Superintendent, the successful candidate will be responsible for leadership and partnership in supporting these teams.

For more information on ISG, please see the website:

JOB DUTIES

The ideal candidate is a highly experienced educational professional with proven international experience in providing leadership and expertise in the development, implementation, and management of a Multi-tiered System of Supports (MTSS) for students.

Leadership and Representation

• In collaboration with schoolwide leadership and campus educators, provide schoolwide leadership to these teams
• Lead in the continued development, refinement, enhancement, and implementation of a comprehensive and coherent K-12 / FS1 to Year 13 Multi-tiered System of Supports (MTSS) program aligned with ISG's Mission, Core Values, Strategic priorities, and goals.
• Lead in the continued development, refinement, enhancement and implementation of a comprehensive multilingual learning program.
• Leadership in ongoing assessment and evaluation of progress and reporting on student services
• Represent ISG's student support services program within the community as well at conferences, seminars and broader events.
• Serve on senior leadership team

Program Development, Management and Reporting

• In collaboration with student support services partners (school leadership, admissions, counselors, language, learning and classroom teachers):
• Develop and implement an enhanced and enriched student journey (for students receiving services) from assessment, admission and enrollment through services placement, delivery, and monitoring.
• Assess, revise, and implement the most appropriate learning plan model for student learning at ISG
• Assess, revise, and implement a best practices approach to monitoring student progress and reporting for students in our learning and language support programs
• Develop, implement, and actively maintain a database information for students receiving support services for management of caseload and ongoing support
• Coordinate assessment accommodations with College Board, ACT and the IBO for students with learning differences.
• Develop, implement, and maintain the student support services program budget in collaboration with the ISG DFO.
• Create, implement, and share program status reports on regularly scheduled intervals or as requested.

Education and Professional Development

Work collaboratively with the Director of Teaching and Learning to create, identify, develop and deliver student support educational programming, resources and professional development opportunities to school leadership, classroom teachers, student support services

• team members, caregivers and parents on best practices to support neuro and linguistically diverse learners.

Student Support Services Team Member Support and Supervision

• In collaboration with school leadership team members, recruit, screen, hire and evaluate qualified student support services staff.
• Regularly organize and facilitate student support services team member meetings at varying levels of support, ie.classroom, campus, or schoolwide.
• Support multidisciplinary teams and teachers with the implementation and monitoring of evidence-based behavioral and learning interventions for refinement of approaches and strategies that benefit students.

Child Protection

• Demonstrate a commitment to the safety and security of children and young people (child protection).
• Collaborate with the District Child Protection Officer (CPO) on processes and procedures.
• Identify and implement educational and professional development programs to support child protection.
• Ensure annual completion of child protection training for all ISG employees, volunteers, trip chaperones, and members of the Board of Trustees.
• Maintain accurate training records and provide regular compliance reports to leadership.
• Coordinate resources and follow-up to support full participation and adherence to ISG safeguarding policies.

Other

Perform other duties as assigned by the ISG Assistant Superintendent.

QUALIFICATIONS AND KNOWLEDGE

The ideal candidate will have:

• Master's degree in Special Education, Educational Leadership, Educational Psychology or related field.
• School Administrator Certification or Licensure.
• Formal training and demonstrated expertise of Universal Learning by Design and the design and implementation of MTSS.
• Awareness of, familiarity with, and knowledge to support ISG's adopted standards, beliefs, graduate profile, learning principles, assessment beliefs, and school improvement goals.
• Advanced knowledge of curriculum and instruction to support diverse learners, including multilingual learners and students with disabilities, with emphasis on Tier 1 inclusive practices and differentiated instruction.
• Deep understanding of best practices in safeguarding and child protection within international school contexts.

EXPERIENCE AND SKILLS

The ideal candidate will have:

Experience

• Minimum of five years leadership experience in student support services at the district or multi-school level in an international context.
• Proven success in leading the development, refinement, and implementation of MTSS frameworks, including progress monitoring, intervention design, and program evaluation.
• Previous experience with leading change initiatives collaboratively and successfully implementing timely and effective learning for all students.
• Demonstrated experience designing and overseeing multilingual learning programs and inclusive education practices across K–12.
• Experience supervising, mentoring, and evaluating student support personnel, including counselors, learning support, and language specialists.
• Proven ability to design, deliver, and evaluate professional development for diverse stakeholders.
• Strong expertise in child protection and safeguarding policy development, implementation, and staff training.

Skills

• Values and builds relationships across the district to support a positive school culture
• Strong awareness and understanding of child protection and a commitment to ensure the safety of students.
• Designing and delivering professional development for learning and for team facilitation skills.
• Collection, analysis and use of student data for decision-making and plans for implementation.
• Disposition for equity and fairness to support all school campuses.
• Excellent interpersonal and communication skills, including writing and presenting.
• Ability to build and deepen positive, long-standing stakeholder relationships through transparent behaviour.
• Ability to communicate tactfully, constructively, and appropriately to audiences and stakeholders of all levels
• Strong analytical and synthesis skills in problem solving and designing new approaches and strategies.
• Ability to demonstrate effective time management with the ability to prioritise workload, work under pressure, delivery quality work and meet deadlines.
• Positive attitude and engagement towards continuous self-improvement and school improvement.
• Ability to demonstrate sensitivity to and cultural awareness of all stakeholders along with the ability to adapt leadership approach to meet needs.
• Ability to demonstrate professional maturity and discretion to handle a range of situations while maintaining the highest level of confidentiality.
• Ability to commit to and model ISG's guiding principles.
• Ability to work in a self-directed and proactive manner while ensuring collaboration as needed to support school needs and goals
• Proven ability to use a range of technology for organization, development, planning, and implementation.
• Ability to collaborate in a focused team environment to collaborate on plans for implementation, assess progress, and meet common goals.
• Ability to take initiative and use sound judgement.
• Ability to anticipate stakeholder needs and demonstrate responsiveness to requests for action/assistance in a self-directed way.
• Ability to maintain professional composure in challenging situations or in facing unfavourable information
• Ability to deliver unfavourable information while maintaining compassion and healthy relationships.
• Ability to resolve conflict constructively and collaboratively.
• Ability to demonstrate effective decision-making using data analysis and through gathering feedback.
• Ability to deliver proactive progress updates on outstanding work, anticipate next steps, and take action in a self-directed way.
• Ability to demonstrate teamwork by proactively sharing information and collaborating constructively for best outcomes by creating the best solutions.

Job Summary:

Support Services Manager is responsible for overseeing the operation, maintenance, and improvement of the organization's physical facilities. This role ensures that buildings and infrastructure are properly maintained, safe, and compliant with regulations. The manager will lead a team of maintenance professionals, coordinate facilities-related services, manage vendors, and implement cost-effective strategies for facilities management, aiming to optimize performance, safety, and functionality

Responsibilities:

• Lead and supervise a team of maintenance and facilities staff, ensuring high standards of performance, safety, and efficiency.
• Create work schedules, allocate resources, and ensure adequate staffing for daily operations and emergency response.
• Oversee the day-to-day maintenance operations of all facilities, including HVAC, plumbing, electrical systems, lighting, cleaning, and other infrastructure needs.
• Troubleshoot and resolve facility-related issues such as equipment failures, repairs, and urgent maintenance needs in a timely and cost-effective manner.
• Ensure all building systems (e.g., electrical, plumbing, HVAC) are functioning according to standards and regulations.
• Manage external vendors and contractors for specialized services (e.g., janitorial services, security, landscaping, etc.), ensuring contracts are executed efficiently and within budget.
• Monitor vendor performance and ensure compliance with service level agreements (SLAs), quality standards, and safety regulations.
• Ensure compliance with all relevant health, safety, and environmental regulations (e.g., OSHA, fire safety codes, building codes) within the facilities.
• Conduct safety inspections, risk assessments, and safety drills to ensure a safe working environment.
• Develop and manage the facilities and maintenance budget, ensuring cost-effective use of resources.
• Maintain accurate records of maintenance activities, repair logs, inspections, and compliance reports.
• Coordinate with other departments to ensure facilities meet operational needs, including IT, operations, and human resources.
• Communicate facility-related policies and procedures clearly to employees and external contractors.

Qualifications:

• Bachelor's degree in Facilities Management, Business Administration, Engineering, or a related field. A relevant certification (e.g., Facilities Management Professional - FMP) is a plus.
• Minimum 5 years of experience in facilities management, maintenance, or a related field, with at least 2 years in a supervisory or management role.
• Proven experience in managing a team, vendor relationships, and maintenance operations.
• Familiarity with building systems (HVAC, electrical, plumbing, etc.) and maintenance best practices.
• Strong leadership and management skills with the ability to motivate and develop teams.
• Excellent organizational and project management skills, with a keen attention to detail.
• Knowledge of building systems, maintenance procedures, and safety regulations.
• Proficiency in facilities management software (e.g., CMMS systems), MS Office, and other relevant tools.
• Strong problem-solving and troubleshooting skills.
• Ability to manage budgets, negotiate contracts, and optimize resources.
• Facilities Management certification (e.g., FMP, CFM, or similar) preferred.
• OSHA certification or knowledge of health and safety regulations is a plus.

Remote / KSA-based preferred
|
Part-time, flexible hours
|
Contractor

About Us:

We are building the first Arabic AI emotional companion platform tailored for GCC users. We're looking for a sharp, socially connected Saudi university student who lives and breathes anime / gaming culture — and knows where the real communities are.

The platform includes content designed for a restricted audience, so applicants should be comfortable working in that environment.

What You'll Do:

• Identify and engage with active
  anime, gaming, and otaku communities
  in Saudi Arabia and the wider GCC region (Discord, Telegram, university clubs, etc.)
• Help us
  spread our brand
  and pre-registration links in relevant spaces — without spam, but with smart positioning
• Support
  community conversations
  and build relationships with group admins, moderators, and key influencers
• Coordinate
  giveaways, announcements, and activations
  across Telegram & Discord channels
• Provide regular
  feedback on community sentiment
  , trends, and potential growth opportunities

Who You Are:

• Male
  Saudi university student
  with strong familiarity and embeddedness in local anime/gaming subcultures
• Active user of
  Discord & Telegram
  , and ideally already part of multiple active Gaming/Anime/Otaku communities
• Social, proactive, comfortable with outreach and building relationships online
• Organised, responsible, able to work independently with light guidance
• English + Arabic (MSA or Khaleeji dialect) communication skills
• Bonus: Already familiar with anime/gaming societies or university communities across the GCC

Why Join:

• Flexible part-time work that fits your schedule
• Be part of an early-stage startup growing fast in the GCC
• Opportunity to grow your network and gain experience in community building & marketing
• Competitive part-time contractor compensation (hourly + performance bonuses)

Interested?

Email us your CV/blurb highlighting your community engagement (Discord, Telegram, university) and rate (by hour/week/project) and payment method at or DM us directly on LinkedIn.

Technical Support Specialist – Drilling Services

Are you passionate about optimizing client's drilling program?

Do you like to work with cutting-edge drilling technology?

Join our Drilling Services Team

Our Oilfield Services Team is assembling and testing the latest products of oilfield equipment which is beating heart of our work.

We collaborate with our development teams in science, mechanical and electrical engineering, physics, geoscience, to develop innovative drilling tools.

Partner with the best

As a Technical Support Specialist you will provide resolution to a diverse scope of complex problems at the well site, where analysis of data requires having a broad knowledge of the product line's tools and services. You'll have access to innovative equipment to effectively monitor our well sites. You will work under minimal supervision with the Directional Drilling team.

As a Technical Support Specialist – Drilling Services, you will be responsible for:

• Deliver reactive MWD/LWD technical support across all Baker Hughes Drilling Services products and services.
• Provide training and mentorship to Field Service Engineers (FSEs), Remote Operators (ROs), and junior Technical Support Engineers.
• Actively contribute to knowledge sharing and lessons learned across
• Support the field testing, and integration of new technologies.
• Participate in and promote knowledge management initiatives within Drilling Services.
• Serve as a liaison between regional teams and global groups for technology development and enhancement.
• Drive continuous improvement in the performance of Drilling Services tools and services.
• Ensure adherence to Baker Hughes' global standards, policies, and procedures across all supported areas.
• Comply with and promote the company's Health, Safety & Environment (HS&E) Management System.

Fuel your passion

To be successful in this role you will:

• Have a minimum of a Bachelor's degree in Engineering with major in Electrical, mechanical, or petroleum Engineering preferred
• Have previous experience with Baker Hughes for 2 years of experience of experience in technical support for LWD/MWD
• have 10 years of experience as a field engineer/specialist in drilling services MWD/LWD
• Have strong communication and inter-personal skills
• Demonstrate good teamwork

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Job Summary:

We are seeking an
L2 Integration Support Engineer
with hands-on experience in
IBM App Connect Enterprise (ACE/IIB)
to support, maintain, and deploy enterprise integration solutions. The role involves ensuring seamless integration between platforms, systems, and APIs while providing production support and resolving technical incidents.

Key Responsibilities:

• Deploy, configure, and maintain integrations in
  IBM ACE/IIB
  .
• Support
  IBM DataPower Gateway
  , including service proxies and certificate management.
• Manage messaging systems (
  IBM MQ / Queue Managers
  ) and troubleshoot queue issues.
• Support
  TYK API Gateway
  , including API exposure, authentication, and analytics.
• Validate APIs using
  Postman
  (REST/SOAP).
• Assist in production incidents and execute data correction scripts.
• Monitor real-time and scheduled alerts across systems.
• Support Disaster Recovery (DR) activities, including failover and failback.
• Raise and track incidents and deployment tasks in
  Jira
  .

Technical Skills (Mandatory):

• IBM App Connect Enterprise (ACE/IIB)
  – hands-on experience with message flows, deployment, and troubleshooting.
• IBM DataPower Gateway
  – configuration and certificate handling.
• IBM MQ / Queue Managers
  – monitoring, testing, and debugging.
• TYK API Gateway
  – API policies, authentication, and analytics.
• Oracle SQL
  – data extraction, reporting, and investigation.
• Basic scripting
  – Shell, Python, or SQL.
• Knowledge of
  XML and JSON
  for data transformation and validation.

Preferred Skills:

• Apache Kafka (basic knowledge).
• Real-time and scheduled alert configuration.
• Experience in Production Implementation Verification (PIV).

Soft Skills:

• Strong analytical and problem-solving skills.
• Effective communication with technical and non-technical teams.
• Ability to work under pressure and meet SLA requirements.

Why Join Us:

• Work with a leading enterprise integration environment.
• Hands-on exposure to IBM ACE/IIB and modern API ecosystems.
• Opportunity to grow in integration, API management, and production support.

Role Summary:

Assist in the deployment, maintenance, and support of enterprise integration systems and APIs, playing a key role in ensuring stable, secure, and efficient integration between platforms, systems, and partners. This is a hands-on technical role involving production support, deployment coordination, system validation, certificate management, and reconciliation operations.

The role also oversees real-time and scheduled alerts sent to users and systems across channels, ensuring timely and accurate communication of system events and operational statuses.

Responsibilities:

• Assist in deployment activities across integration layers including DataPower (DP), IBM ACE/ESB, and TYK API Gateway.
• Participate in incident investigations and support resolution for integration-related production issues.
• Contribute to Production Implementation Verification (PIV) by validating deployed features and confirming stability post-go-live.
• Raise, track, and follow up on Jira tickets for deployments, incidents, and technical service tasks.
• Generate and share standard or ad hoc database reports to support business and operations teams.
• Execute predefined scripts to correct or adjust customer data in response to production incidents.
• Assist with managing third-party certificates, including renewals and deployment under supervision.
• Ensure alignment of production and Disaster Recovery (DR) environments by supporting releases, hotfixes, and DR lifecycle activities (failover and failback).

Technical skills:

Integration Skills

• IBM App Connect Enterprise (ACE / IIB): Basic understanding of message flow development, deployment, and issue troubleshooting.
• IBM DataPower Gateway: Familiarity with configuring service proxies, handling certificates, and deploying changes.
• IBM MQ / Queue Managers: Experience working with messaging systems, including using tools like RfhUtil for testing and debugging queues.
• TYK API Gateway: Understanding of API exposure, policy enforcement, authentication methods, and analytics via the TYK platform.
• Postman: Proficient in testing and validating REST and SOAP APIs.
• Apache Kafka: Basic knowledge of publishing and consuming messages to/from Kafka topics.
• Message Formats: Solid understanding of XML and JSON message structures, including validation and transformation techniques.
• Oracle SQL: Ability to write and optimize SQL queries for data extraction, reporting, and investigation.
• Real-Time & Scheduled Alerts: Experience supporting or configuring alert mechanisms to notify users and systems across channels.
• Scripting and Automation: Basic scripting skills (e.g., Shell, Python, or SQL) for automation and data corrections.

Job Type: Full-time

Pay: ﷼8, ﷼10,000.00 per month

Application Question(s):

• Total Experience?
• Experience in Application Managed Services Support Engineer- L2 (Integration)?
• Current Salary?
• Expected Salary?
• Notice Period?

Role Overview

• Support the implementation of the strategic plans in line with the department's objectives.
• Supports the development of the workforce plan for the division by providing inputs on its own department's workforce forecasts.
• Ensure the control of the operating framework for the department, provides guidance and support and ensures implementation and review of work processes to achieve high-performance standards and continuous improvement.

Key Responsibilities:

• Ensure the delivery of IT services in accordance with the agreed Service Level Agreements (SLAs).
• Provide business units with innovative IT services that align with their operational requirements.
• Use customer satisfaction survey results to improve service delivery and demonstrate successful relationships with customers.
• Take ownership of technical problems, proactively resolving issues while ensuring solutions continue to meet business requirements, and demonstrate accountability for actions and decisions.
• Review and implement software upgrades and implementation plans to secure present and future business needs.
• Manage and coordinate with vendors to ensure the delivery of IT services requiring third-party support.
• Ensure that the Service Desk and Application Support teams are appropriately staffed and trained to address all incidents and service requests within agreed SLA targets.
• Drive opportunities for training and development of new and existing staff, including coaching and mentoring where necessary.
• Implement industry best practices for the Service Desk function to ensure service levels are consistently achieved or exceeded.
• Create, report on, and improve key Service Desk performance metrics, including ticket volume trends, first-line resolution rates, compliance rates, response times, wait times, resolution times, and customer satisfaction.
• Optimize the availability of all assigned systems to meet individual and group performance targets.
• Ensure the full implementation of all elements of Anti-Fraud, Whistleblowing, Anti-Bribery, and Corruption policies and practices, including necessary training, reporting, personal due diligence, and vigilance.
• Ensure full implementation and adherence to all related elements of the SAMA Cyber Security Framework in coordination with the Enterprise Information Security function.
• Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section.
• Develops talent within the team by providing guidance, ongoing feedback, coaching, and development opportunities to enable individuals to achieve the defined goals.
• Governs the department's implementation of risk-related policies and processes (operational, regulatory, financial, informational, reputational, and audit risks), ensuring that these meet regulatory and internal control requirements.
• Develops the implementation of the internal control systems in line with relevant operating procedures and regulatory requirements and takes corrective action based on audit findings.
• Performs other responsibilities and tasks as directed by the reporting manager in order to meet organizational objectives.

Qualification and Years Experience:

• Bachelor's degree in Computer Science or Business Administration or a relevant major.
• Around +8 years of experience with a preference 4 years of experience in a relevant role
• Prior experience in IT Service Desk or Application Support or a relevant field.

OUR VALUES IN ACTION

• Care and Compassion
• Quality and Teamwork
• Dignity and Respect
• Openness, honesty and responsibility

Facilities Department - Haylodge Hospital, Peebles
Community Facilities Worker
Band 2
2 x 15 hours per week (Monday to Sunday 07:30-18:30 rolling rota)
Permanent
We currently require a Community Facilities Worker to join an excellent team of staff at Hay Lodge Hospital.

The successful candidate to will be required to work Monday to Sunday on a rolling shift pattern rota to provide a cleaning service, kitchen duties and portering if required.

Applicants will be required to demonstrate a high level of competence in domestic activities, flexibility and knowledge of the NHS Borders Behavioural Framework

Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a "regulated role", your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit:
Disclosure Scotland Changes
.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards
will
check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website
here
.

For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or 'going rate'. Further information on these criteria can be found
here
.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form

• PLEASE NOTE: We cannot accept late applications so please ensure your application is submitted early**

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.