131 Coffee Shop jobs in Saudi Arabia

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Company Name: BLS International

We are seeking a dedicated and empathetic Customer Service Executive to join our team. In this role, you will play a pivotal role in enhancing our customers' experiences by providing outstanding support, addressing their inquiries, and resolving their issues effectively. You are the front line of service and, thus, directly affect customer satisfaction and loyalty.

Job Purpose

The primary purpose of the Customer Service Executive is to deliver exceptional support to customers. You are expected to handle customer inquiries and issues promptly and effectively, facilitating a positive experience with our company's products and services. This includes using CRM technologies and your extensive product knowledge to ensure our customers have the accurate information they need.

Job Duties And Responsibilities

• Providing customer support via various channels (phone, email, live chat, etc.)
• Resolving customer issues in a timely and effective manner
• Ensuring customers have a positive experience with our products or services
• Communicating effectively and empathetically with customers
• Demonstrating problem solving skills and staying calm in difficult situations
• Using CRM software proficiently to manage customer interactions
• Keeping updated on the company's product portfolio and features
  
  

• Proven experience in customer support
• Strong issue resolution skills
• Ability to consistently provide a positive customer experience
• Excellent communication skills
• Good problem solving abilities
• Deep empathy and the capacity to remain calm in challenging situations
• Experience with CRM software
• Solid understanding of product specifications and features

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This is a full-time on-site role for a Customer Service Representative located in Riyadh, Saudi Arabia. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include responding to customer emails and phone calls, resolving customer issues, and maintaining customer records. The role requires collaborating with various departments to ensure customer concerns are addressed efficiently and effectively.

Qualifications

• Customer Service, Customer Support, and Customer Service Representatives skills
• Experience in ensuring Customer Satisfaction and enhancing Customer Experience
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution skills
• Ability to work well in a team-oriented environment
• Experience in using customer service software and Odoo CRM systems
• Bachelor's degree in Business Administration, Communications, or related field is preferred
• Fluency in both English and Arabic

• Entry level

• Full-time

• Events Services

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• Customer Service Associate (Arabic speaker only)
• Operation Support / Relationship Specialist
• Customer Service Quality Specialist - Saudi National

Location: Riyadh, Saudi Arabia

Posted: 20 hours ago

JOB PURPOSE :

Customer Service is a key function in the OTD department and represents one of the organization's faces to its customers. The Customer Service Supervisor plays a crucial role in impacting overall customer satisfaction. This role requires multitasking, meeting tight deadlines, and succeeding both independently and as part of a team.

As a Customer Service Supervisor, you will oversee a team of approximately 6–10 people. Your responsibilities include planning, directing, and coordinating Customer Service activities at your location, with significant coordination with internal and external stakeholders. The role involves developing the department and the business by implementing local and international policies, strategies, and goals. You will develop and implement best practices and improvement initiatives to enhance customer experience and foster a culture of continuous improvement within your region, ensuring organizational objectives are met.

KEY RESPONSIBILITIES :

• Set clear objectives and actively monitor team performance, fostering engagement and teamwork.
• Track and improve customer service KPIs, developing action plans to exceed targets.
• Oversee CSR activities, including customer communications, order status, product availability, and financial close processes.
• Ensure clear and professional communication with internal teams and customers.
• Maintain compliance with internal procedures while enhancing customer experience.
• Act as a liaison between customers, sales managers, and internal stakeholders, ensuring quick responses.
• Monitor daily order activity and coordinate with logistics to resolve delivery issues.
• Provide exceptional customer service, managing difficult customers when necessary.
• Expertly use SAP and understand its impact on other systems.
• Innovate solutions based on product, customer, and market knowledge.
• Manage and resolve customer complaints in a timely manner.
• Provide pricing, availability, and scheduling information within established guidelines.
• Support master data accuracy and manage pricing roles as needed.
• Ensure audit requests are satisfied during the annual financial audit process.
• Support customer service representatives and back them up when necessary.
• Demonstrate problem-solving skills and adaptability in a dynamic environment.
• Have a solid understanding of INCOTERMS, payment terms, and banking documentation.
• Be familiar with month-end processes, credit/debit processes, and other financial aspects.

QUALIFICATIONS, EXPERIENCE, & SKILLS :

Minimum Qualification and Experience :

• University degree.
• 5+ years of experience in a reputable organization in related roles.
• Exposure to customer service roles is preferred.

Job Specific Skills :

• Excellent communication and problem-solving skills.
• Ability to work under pressure.
• Skills in MS reporting tools like Excel, PowerPoint, etc.

We’re committed to our people, customers, and communities. With approximately 6,500 employees across six continents, our diversity, vertical integration, and operational expertise position Tronox as a leading titanium dioxide producer worldwide. We embrace and celebrate the unique character and culture of every location, from Australia to Europe, South Africa, and beyond. We bring passion and dedication to every place we operate, every day.

As the global leader in trusted technology services, empowering secure mobility for governments and citizens, VFS Global embraces technological innovation including Generative AI to support governments and diplomatic missions worldwide. The company manages non-judgmental and administrative tasks related to applications for visa, passport, and consular services for its governments, increasing productivity and enabling them to focus entirely on the critical task of assessment.

With a responsible approach to technology development, adoption and integration, the company prioritizes ethical practices and sustainability while serving as a trusted partner to69 governments.

Operating3616 Application Centresin158 countries, VFS Global has efficiently processed more than311 million applicationssince 2001 and over160.51 million biometric enrolmentssince 2007.

We are seeking a dedicated and customer-focused Customer Service Officer to join our team in Riyadh, Saudi Arabia. As a vital member of our organization, you will be responsible for providing exceptional support to our valued customers, ensuring their satisfaction, and maintaining our reputation for excellence.

• Serve as the primary point of contact for customer inquiries, concerns, and requests
• Respond promptly and professionally to customer communications via phone, email, and chat
• Analyze and resolve customer issues efficiently, escalating complex problems when necessary
• Maintain accurate records of customer interactions and transactions using CRM software
• Collaborate with cross-functional teams to ensure timely resolution of customer concerns
• Identify and communicate recurring customer issues to management for process improvement
• Provide product and service information to customers, assisting with selection and purchasing decisions
• Process orders, refunds, and exchanges in accordance with company policies
• Participate in ongoing training to stay updated on company products, services, and policies
• Contribute to a positive team environment by sharing best practices and supporting colleagues
• Bachelor's degree in Business Administration, Communications, or a related field
• Proven experience in customer service, preferably in a similar industry
• Fluency in English and Arabic, both written and spoken
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in CRM software and Microsoft Office Suite
• Ability to multitask and work efficiently in a fast-paced environment
• Customer-oriented mindset with a friendly and empathetic approach
• Excellent time management and organizational skills
• Adaptability to changing priorities and ability to work under pressure
• Knowledge of industry-specific practices and trends (preferred)
• Commitment to continuous learning and professional development

Customer Service Representative (CSR) – Agent

Hiring Opportunity – For High School/Diploma/ BSc Gr ad uates

Job Criteria:

• Passionate about customer experience
• Assist and resolve customers’ queries and problems
• Fluent in Arabic/English written and spoken
• Have confidence and positive attitude
• Able to work on shifts

Interested Candidates wishing to apply for this role can submit their CV online, The shortlisted candidates only will be contacted for Assessment and Interview as per SILAH Policy and Procedure.

Customer Service Representative (CSR) - Agent

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Assist customers with product/service information, order processing, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to escalate and resolve complex customer concerns.
• Provide feedback on customer needs and trends to improve service quality.
• Follow company policies and procedures to ensure customer satisfaction and brand reputation.
  
  

• High school diploma or equivalent (Bachelor’s degree preferred).
• 1-2 years of experience in customer service or a related field.
• Fluency in English and Arabic (both written and spoken).
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency in Microsoft Office and CRM software (e.g., Zendesk, HubSpot).
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
  
  

• Experience in e-commerce or retail customer service.
• Knowledge of Saudi market customer service standards.
• Ability to work flexible hours, including weekends if required.
  
  

• Competitive salary and benefits package.
• Career growth opportunities in a thriving company.
• Supportive and inclusive work environment.
• Training and professional development programs.
  
  

App Customer Support Specialist

We are seeking a motivated Application Customer Support Specialist to join our team in Riyadh. Open to male and female candidates of all nationalities, the ideal candidate must have prior experience in customer service for social media platforms and must be fluent in Arabic (mandatory). Strong written and verbal communication skills are essential. The role requires close coordination and collaboration with our Chinese team in a fast-paced media environment.

Key Responsibilities:

• Provide high-quality customer support for our social media applications

• Communicate effectively in Arabic and English with users and internal teams

• Collaborate smoothly with the Chinese team to resolve user issues and improve service

• Handle customer inquiries, complaints, and feedback professionally

• Maintain accurate records of customer interactions and issues

• Support team efforts to enhance customer satisfaction and engagement

Compensation:

Competitive salary, details to be discussed during the interview.

Skills

Qualifications:

• Previous customer service experience in social media or digital applications

• Fluent in Arabic (mandatory) and good English communication skills

• Strong interpersonal skills and ability to work in a multicultural team

• Ability to collaborate with remote teams, especially Chinese colleagues

• Based in Riyadh and able to work on-site

• Open to all nationalities and genders

SAUR is a pure player in water and essential services, working to protect the environment in the heart of the territories it serves.

Further details on our website: .

Currently, we are looking for a Customer Service Manager to lead our efforts in Madinah, KSA.

Responsibilities:

• Report functionally to the Customer Services Director and work in close cooperation with the O&M directors and staff.
• Organize and manage all customer service activities at the Madinah and Tabuk branches.
• Ensure systematic implementation of customer service processes and procedures in both front and back office activities.
• Help the organization meet contractual targets and international standards.
• Maintain effective interfaces with other departments within the Cluster team, especially O&M.
• Review staff capacity and support HR in training and development programs.
• Coordinate with the ICT Manager to review and update customer data and records in digital form.
• Develop a demand management strategy to increase customer water awareness.
• Implement improved connection procedures and revenue metering strategies in collaboration with O&M and Commercial departments.
• Review current customer service systems, resources, and practices to identify needs and improvements.

Requirements:

• Minimum 15 years of experience as a customer service manager.
• Experience in the water sector.
• Fluent in English.

Benefits:

• Competitive salary package.
• Opportunities for career growth within the company.
• Friendly and dynamic work environment.

"SAUR is committed to diversity and equal opportunities. Our selection process ensures all candidates have an equal chance to apply without discrimination based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, or any other protected characteristic."