77 Cloud Support jobs in Saudi Arabia

We're looking for a GCP Cloud Security Engineer who will be responsible for ensuring the security of cloud-based systems and applications on the Google Cloud Platform (GCP). Here are roles and responsibilities:

1. Security Integration : Embed security practices into the CI/CD pipeline, ensuring security is a core component of software development.
2. Vulnerability Management : Conduct regular security assessments, vulnerability scans, and penetration testing on GCP resources to identify and mitigate security risks.
3. Infrastructure as Code (IaC) : Develop and maintain secure IaC templates (e.g., Terraform, Cloud Deployment Manager) to automate provisioning and configuration of GCP resources.
4. Monitoring and Logging : Implement security monitoring and logging solutions using tools like Google Cloud Security Command Center and Stackdriver to detect and respond to threats.
5. Incident Response : Collaborate with incident response teams to investigate and remediate security incidents in GCP environments.
6. Access Control : Manage and enforce identity and access management (IAM) policies, ensuring least privilege access across GCP services.
7. Compliance Assurance : Ensure compliance with relevant security standards and frameworks (e.g., CIS, NIST) within GCP.
8. Security Awareness : Provide training and support to development and operations teams on security best practices and secure coding techniques.

Qualifications :

• 3+ years of experience in infra and information security with a focus on cloud security, preferably in GCP.
• Strong knowledge of GCP security services, including IAM, VPC, Cloud Armor, and Data Loss Prevention.
• Proficiency in scripting and automation using languages such as Python, Bash, YAML.
• Experience with container security (e.g., Docker, Cloud Run) and CI/CD tools.
• Relevant certifications (e.g., Google Cloud Professional Cloud Security Engineer preferred).

In this role, you will have the opportunity to work closely with one of our esteemed clients, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.

Job Title: GCP Security Cloud Support Engineer

Job Description:

1. Design, deploy, and manage secure, scalable, and reliable cloud infrastructure on GCP.
2. Implement and maintain cloud security measures to protect data, applications, and infrastructure.
3. Conduct security assessments and reviews to identify vulnerabilities and risks in the cloud environment.
4. Collaborate with development teams to integrate security into the DevOps pipeline and ensure compliance with security policies and practices.
5. Manage identity and access controls, network security configurations, and firewall settings in GCP.
6. Develop and maintain disaster recovery and business continuity plans for GCP deployments.
7. Monitor cloud environments for security incidents and anomalies and respond to security events and incidents.
8. Stay updated with the latest in cloud technology and security trends and advise on adopting new technologies and practices.
9. Document cloud architectures, procedures, and security measures.

Qualifications:

1. Bachelors degree in computer science, Information Technology, or a related field.
2. Professional certification in GCP (e.g., Google Cloud Certified Professional Cloud Architect, Google Cloud Certified Professional Security Engineer) is highly desirable.
3. 5+ years of experience in cloud computing, with a focus on GCP.
4. Strong understanding of cloud security principles, technologies, and practices.
5. Experience with infrastructure as code (IaC) tools such as Terraform or Cloud Deployment Manager.
6. Knowledge of networking, virtualization, and containerization technologies.
7. Familiarity with security standards and frameworks such as ISO 27001, NIST, and CIS Benchmarks.
8. Excellent problem-solving skills and the ability to work in a fast-paced environment.
9. Strong communication and collaboration skills.

Benefits and Perks:

• Competitive salary and bonus structure.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and growth.
• Flexible work arrangements, including remote work options.
• Employee recognition programs and a collaborative team environment.

Wellness, Business Continuity, Disaster Recovery, Virtualization, Network Security, Cloud Computing, DevOps, Infrastructure, Networking, Information Technology, Security, Computer Science, Business Communication.

AI-Powered Cyberattacks: How to Detect, Prevent & Defend Against Intelligent Threats

OPSWAT , a global leader in IT, OT , and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

This position is at our front lines, actively coordinating between engineering, sales, and our customers. You will assist in supporting our catalog of cybersecurity products from troubleshooting issues for clients who have deployed our products to innovating exciting ways to help us always improve our products. Every day will have interesting new problems to solve across our entire technology stack - from hardware and software applications to managing client cases as the go-to expert. You should be excited to learn, teach, and collaborate! The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.

What You Will Be Doing

• Provides software application & technical support to clients for our product catalog.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Documenting new processes and improving existing processes as they come up.
• Communicate with internal team and supporting teams as necessary.
• Provides SME Tier 1-2 support on OPSWAT catalog as they exist in client environments.
• Provides occasional presales and professional service/technical support as needed.
• Maintains case data in Salesforce and Jira.
• Reports bugs and flaws to the development team as discovered/encountered.
• Willing to provide and teach knowledge they have to their team. Willing to learn and grow with knowledge they may lack.

What We Need From You

• 3 to 5 years of experience (remotely and hands on) in overall troubleshooting of application and environment support including complex client environments.
• Understanding of networking and systems including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, authentication protocols.
• Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for Linux.
• Ability to multitask and react well under pressure in a constantly changing, fast-paced environment.
• Identifies and resolves problems in a timely manner.
• Strong analytical, organizational, customer service, and written/verbal communication skills with not only your immediate group, but with other internal and customer facing groups.

It Would Be Nice If You Had

• Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for MacOS, Windows Server, Virtualization (VMWare, Hyper-V, Docker, other), Databases (Postgres, SQL, MySQL, other), Email Systems (Exchange, G Suite, other), Cloud (AWS, Azure, Google Cloud, other), Encryption methods (SSL, TLS, Bitlocker, other) Experience at a tier 2/3 support level.
• Experience with business or homegrown application support including utilizing and understanding API's (REST, other).
• Experience with cybersecurity tools and software.
• Experience imaging, configuring, troubleshooting, maintaining, and advising using GUI and CLI for firewalls, routers, switches, hubs, load balancers, servers, desktops, and SAN/NAS. Operation Technology (OT) experience is a plus.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

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Cybersecurity Content Writer

Junior Technical Support Engineer (fresh graduate)

Join to apply for the Cloud Managed Services – Sales & Solution Specialist - Senior Manager role at PwC Middle East

Join to apply for the Cloud Managed Services – Sales & Solution Specialist - Senior Manager role at PwC Middle East

Get AI-powered advice on this job and more exclusive features.

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Company Overview

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line Of Service And Overview

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Job Details

Job Summary

What does this role aim to achieve in the firm/what impact does the role create

Responsible for driving sales growth and creating tailored cloud managed services solutions for enterprise customers. This role combines deep technical expertise in cloud platforms (AWS, Azure, GCP) with strong business acumen to deliver value-based solutions aligned with client objectives.

Roles And Responsibilities

Daily tasks and delivery expectation

• Own the full sales lifecycle for cloud managed services, from qualification to closure.
• Engage with CxO-level stakeholders to understand business requirements and propose appropriate cloud Services solutions.
• Design managed service offerings for IaaS, PaaS, SaaS, cloud cost optimization, DRaaS, monitoring, and governance.
• Build tailored proposals, TCO/ROI models, and contractual structures for multi-year cloud outsourcing deals.
• Collaborate with delivery, architecture, Application and security teams to ensure solution feasibility and compliance.
• Drive commercial strategy, Operational and pricing models, and SLA/XLA definition.
• Develop and maintain strong relationships with hyperscale’s (Azure, AWS, GCP), ISVs, and OEM partners.
• Respond to RFPs, RFIs, and lead cloud transformation workshops with clients.
• Track and achieve quarterly/annual sales targets in alignment with the cloud GTM strategy.
• Stay updated on emerging cloud trends and competitive landscape to refine offerings.
  
  

• Strong knowledge of cloud architectures (IaaS/PaaS/SaaS), migration strategies, FinOps, AIOPs, and DevOps.
• Certifications on Azure/AWS/Google Certified Practitioner.
• Proven success in structuring and closing complex cloud managed service contracts.
  
  

• Strong communication skills and ability to build trusted relationships
• Strong technology services domain knowledge to lead conversations and create thought leaderships
• Executive level presence and influence
• Good negotiation skills
• Business and commercial acumen
• Able to demonstrate agility between complex deals and simplification of messages
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at PwC Middle East by 2x

Riyadh, Riyadh, Saudi Arabia 21 hours ago

Riyadh, Riyadh, Saudi Arabia 20 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Company Overview

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview:

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create

Responsible for driving sales growth and creating tailored cloud managed services solutions for enterprise customers. This role combines deep technical expertise in cloud platforms (AWS, Azure, GCP) with strong business acumen to deliver value-based solutions aligned with client objectives.

Roles and Responsibilities:

Daily tasks and delivery expectation

• Own the full sales lifecycle for cloud managed services, from qualification to closure.

• Engage with CxO-level stakeholders to understand business requirements and propose appropriate cloud Services solutions.

• Design managed service offerings for IaaS, PaaS, SaaS, cloud cost optimization, DRaaS, monitoring, and governance.

• Build tailored proposals, TCO/ROI models, and contractual structures for multi-year cloud outsourcing deals.

• Collaborate with delivery, architecture, Application and security teams to ensure solution feasibility and compliance.

• Drive commercial strategy, Operational and pricing models, and SLA/XLA definition.

• Develop and maintain strong relationships with hyperscale’s (Azure, AWS, GCP), ISVs, and OEM partners.

• Respond to RFPs, RFIs, and lead cloud transformation workshops with clients.

• Track and achieve quarterly/annual sales targets in alignment with the cloud GTM strategy.

• Stay updated on emerging cloud trends and competitive landscape to refine offerings.

Expected Skills:

Specific learned abilities or technical skills

• Strong knowledge of cloud architectures (IaaS/PaaS/SaaS), migration strategies, FinOps, AIOPs, and DevOps.

• Certifications on Azure/AWS/Google Certified Practitioner.

• Proven success in structuring and closing complex cloud managed service contracts.

Expected Competencies:

Values, behaviors & attitude

• Strong communication skills and ability to build trusted relationships

• Strong technology services domain knowledge to lead conversations and create thought leaderships

• Executive level presence and influence

• Good negotiation skills

• Business and commercial acumen

• Able to demonstrate agility between complex deals and simplification of messages

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus

Minimum Education and Specific Qualification:

Bachelor's in Computer Science, Engineering, or equivalent.

Years ofExperience:

10 years of experience in Cloud Services Sales and solutioning role.

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

We unite expertise and tech so you can outthink, outpace and outperform

Join to apply for the ITSM Managed Services – Sales & Solution Specialist role at PwC

Join to apply for the ITSM Managed Services – Sales & Solution Specialist role at PwC

Get AI-powered advice on this job and more exclusive features.

Specialism
IFS - Internal Firm Services - Other

Job Description & Summary
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.


Company Overview

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview:





Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:





Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems



Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create

Leads the pre-sales and solution development for IT Service Management (ITSM) managed services. Responsible for crafting scalable, SLA-driven solutions leveraging industry-standard tools (e.g., ServiceNow, BMC, MicroFocus) and frameworks (ITIL, COBIT) to transform client IT operations.

Roles and Responsibilities:

Daily tasks and delivery expectation

• Lead client engagements focused on transforming and managing ITSM operations.
  
• Analyze client service delivery challenges and develop value-driven managed service proposals.
  
• Design ITSM operating models covering Incident, Problem, Change, CMDB, Request, Knowledge, and Service Catalog.
  
• Define service levels (SLAs, XLAs), governance models, KPIs, and reporting structures.
  
• Integrate ITSM with AIOps, automation, and observability platforms to reduce MTTR and improve service quality.
  
• Participate in pricing strategy and cost modeling, aligning effort with service scope and tooling.
  
• Collaborate with platform SMEs and operations teams to validate service delivery capabilities.
  
• Position ITSM as a key enabler for IT modernization, cloud, Application, security and digital workplace initiatives.
  
• Respond to RFPs/RFIs and prepare high-quality documentation, SOWs, and solution blueprints.
  
• Ensure compliance with regulatory, security, and audit requirements.
  
  

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Internal Firm Services - Other

Management Level
Senior Manager

Job Description & Summary
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.


Company Overview

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview:





Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:





Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems



Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create

Leads the pre-sales and solution development for IT Service Management (ITSM) managed services. Responsible for crafting scalable, SLA-driven solutions leveraging industry-standard tools (e.g., ServiceNow, BMC, MicroFocus) and frameworks (ITIL, COBIT) to transform client IT operations.

Roles and Responsibilities:

Daily tasks and delivery expectation

• Lead client engagements focused on transforming and managing ITSM operations.
  

• Analyze client service delivery challenges and develop value-driven managed service proposals.
  

• Design ITSM operating models covering Incident, Problem, Change, CMDB, Request, Knowledge, and Service Catalog.
  

• Define service levels (SLAs, XLAs), governance models, KPIs, and reporting structures.
  

• Integrate ITSM with AIOps, automation, and observability platforms to reduce MTTR and improve service quality.
  

• Participate in pricing strategy and cost modeling, aligning effort with service scope and tooling.
  

• Collaborate with platform SMEs and operations teams to validate service delivery capabilities.
  

• Position ITSM as a key enabler for IT modernization, cloud, Application, security and digital workplace initiatives.
  

• Respond to RFPs/RFIs and prepare high-quality documentation, SOWs, and solution blueprints.
  

• Ensure compliance with regulatory, security, and audit requirements.
  
  

• Hands-on knowledge of leading ITSM platforms.
  

• Familiarity with SRE, XLAs, and automation in service operations.
  

• Experience engaging with enterprise clients across middle east.
  

• ITIL Expert or Managing Professional certification is required.
  
  

• Strong communication skills and ability to build trusted relationships
  

• Strong technology services domain knowledge to lead conversations and create thought leaderships
  

• Executive level presence and influence
  

• Good negotiation skills
  

• Business and commercial acumen
  

• Able to demonstrate agility between complex deals and simplification of messages
  
  

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 28 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Professional Services

Referrals increase your chances of interviewing at PwC by 2x

Riyadh, Riyadh, Saudi Arabia 11 hours ago

Riyadh, Riyadh, Saudi Arabia 11 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Company Overview

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview:

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create

Responsible for driving sales growth and creating tailored cloud managed services solutions for enterprise customers. This role combines deep technical expertise in cloud platforms (AWS, Azure, GCP) with strong business acumen to deliver value-based solutions aligned with client objectives.

Roles and Responsibilities:

Daily tasks and delivery expectation

• Own the full sales lifecycle for cloud managed services, from qualification to closure.

• Engage with CxO-level stakeholders to understand business requirements and propose appropriate cloud Services solutions.

• Design managed service offerings for IaaS, PaaS, SaaS, cloud cost optimization, DRaaS, monitoring, and governance.

• Build tailored proposals, TCO/ROI models, and contractual structures for multi-year cloud outsourcing deals.

• Collaborate with delivery, architecture, Application and security teams to ensure solution feasibility and compliance.

• Drive commercial strategy, Operational and pricing models, and SLA/XLA definition.

• Develop and maintain strong relationships with hyperscale’s (Azure, AWS, GCP), ISVs, and OEM partners.

• Respond to RFPs, RFIs, and lead cloud transformation workshops with clients.

• Track and achieve quarterly/annual sales targets in alignment with the cloud GTM strategy.

• Stay updated on emerging cloud trends and competitive landscape to refine offerings.

Expected Skills:

Specific learned abilities or technical skills

• Strong knowledge of cloud architectures (IaaS/PaaS/SaaS), migration strategies, FinOps, AIOPs, and DevOps.

• Certifications on Azure/AWS/Google Certified Practitioner.

• Proven success in structuring and closing complex cloud managed service contracts.

Expected Competencies:

Values, behaviors & attitude

• Strong communication skills and ability to build trusted relationships

• Strong technology services domain knowledge to lead conversations and create thought leaderships

• Executive level presence and influence

• Good negotiation skills

• Business and commercial acumen

• Able to demonstrate agility between complex deals and simplification of messages

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus

Minimum Education and Specific Qualification:

Bachelor's in Computer Science, Engineering, or equivalent.

Years ofExperience:

10 years of experience in Cloud Services Sales and solutioning role.

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

We unite expertise and tech so you can outthink, outpace and outperform

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years, our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions worldwide, solidifying our role in protecting critical infrastructure and securing our way of life.

This role involves active coordination between engineering, sales, and customers. You will support our cybersecurity product catalog by troubleshooting client issues and innovating to improve our products. Daily tasks include solving diverse problems across our technology stack—from hardware and software to client case management—requiring a proactive, collaborative, and eager-to-learn attitude. The goal is to ensure smooth operations across various channels for maximum efficiency.

1. Providing software application and technical support to clients.
2. Collaborating with development teams, internal users, and clients to enhance application performance.
3. Documenting and improving processes as needed.
4. Communicating effectively with internal and supporting teams.
5. Offering Tier 1-2 support for OPSWAT products in client environments.
6. Occasionally assisting with presales, professional services, and technical support.
7. Maintaining case data in Salesforce and Jira.
8. Reporting bugs and issues to the development team.
9. Sharing knowledge with team members and continuously learning new skills.

• 3 to 5 years of hands-on troubleshooting experience in application and environment support, including complex client setups.
• Knowledge of networking and systems, including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, and authentication protocols.
• Experience with installing, configuring, troubleshooting, and maintaining Linux systems via GUI and CLI.
• Ability to multitask and perform well under pressure in a dynamic environment.
• Strong problem-solving, organizational, customer service, and communication skills.

• Experience with MacOS, Windows Server, virtualization technologies, databases, email systems, cloud platforms, and encryption methods.
• Support experience at Tier 2 or 3 levels.
• Experience supporting business or custom applications, including API usage.
• Knowledge of cybersecurity tools and software.
• Experience with imaging, configuring, troubleshooting, and maintaining network devices and OT equipment.