16 Cloud Management jobs in Saudi Arabia

Senior Specialist – Cloud & Infrastructure Management

Dammam Gccia

Posted 12 days ago

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Job Description

Dammam, Saudi Arabia Posted a month ago Unlimited

  • Plan and manage GCCIA’s LAN/WAN, servers, storage, virtualization, and backup systems. Implement state-of-the-art network components and automation tools to optimize scalability and reliability.
  • Design and deploy cloud solutions (virtual networks, VMs, storage) to enhance scalability and cost efficiency. Implement identity management, network security, and encryption to ensure compliance with industry standards. Automate tasks, optimize cloud resources, and manage disaster recovery for high availability.
  • Deploy, configure, and maintain network devices (routers, switches, firewalls, wireless access points) to ensure secure connectivity across GCCIA’s locations. Monitor network performance, troubleshoot issues, and enforce security measures to prevent unauthorized access.
  • Administer servers, Active Directory, DNS, DHCP, and Group Policies while troubleshooting system performance issues. Ensure compliance with security policies through regular audits and updates.
  • Develop backup strategies and cybersecurity protocols to protect against breaches and data loss. Enforce encryption, intrusion detection, and access controls in alignment with GCCIA’s security framework.
  • Analyze network/system performance to identify bottlenecks and optimize resource allocation. Implement load balancing, redundancy, and high-availability solutions.
  • Lead infrastructure upgrades, network assessments, and special projects. Coordinate with contractors, validate work quality, and oversee outage schedules.
  • Maintain technical documentation for configurations, processes, and disaster recovery plans. Align infrastructure with DTS guidelines and industry standards (e.g., ISO certifications).
  • Provide 2nd/3rd-level support for hardware, software, and network issues, including emergency response coordination. Conduct routine maintenance, firmware updates, and patch management.
  • Provide technical training and manage user accounts for onboarding and access control. Resolve user issues and maintain clear communication with internal and external teams.
  • Partner with stakeholders to align DTS solutions with business goals, leveraging modern technologies. Research emerging tools to improve infrastructure efficiency and reduce operational costs.
Skills
  • Able to work and cooperate in a team but also able to act alone in the areas of principal responsibilities when the situation requires it.
  • Independent thinking and judgment, self-motivator, and attention to detail.
  • Strong in analysis and synthesis.
  • Alert and strive for accuracy.
  • Problem-solving – Skilled.
Education

Bachelor in Networking / Information Security / Computer Science / Computer Eng. / IT

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Senior FinOps - Cloud Cost Management

Riyadh, Riyadh SWATX

Posted 12 days ago

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Job Description

We're looking for a seasoned Senior FinOps Lead to play a pivotal role in managing and optimizing our cloud expenses across major platforms like Azure, CP, OCI, and AWS. If you have a strong background in cloud cost management, financial analysis, automation and optimization, and DevOps, we want to hear from you!

Responsibilities
  1. Monitor and analyze cloud spending across multiple platforms.
  2. Identify opportunities for cost savings and optimization.
  3. Implement and automate cost control measures.
  4. Collaborate closely with finance and engineering teams to align cloud investments with business objectives.
  5. Ensure governance and compliance with cloud cost management policies.
Qualifications
  1. Minimum of five years of experience with Cloud Systems, specifically GCP or OCI.
  2. Strong proficiency in cloud cost management tools like CloudHealth, AWS Cost Explorer, and Azure Cost Management.
  3. Deep understanding of cloud pricing models and billing structures.
Additional Details
  • Seniority level: Mid-Senior level
  • Employment type: Contract
  • Job function: Management
  • Industries: IT Services and IT Consulting

Note: The original content about referrals, notifications, and unrelated job listings has been removed for focus and clarity.

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Senior Specialist - Cloud & Infrastructure Management

Dammam Gccia

Posted today

Job Viewed

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Job Description

Dammam, Saudi Arabia Posted a month ago Unlimited

  • Plan and manage GCCIA’s LAN/WAN, servers, storage, virtualization, and backup systems. Implement state-of-the-art network components and automation tools to optimize scalability and reliability.
  • Design and deploy cloud solutions (virtual networks, VMs, storage) to enhance scalability and cost efficiency. Implement identity management, network security, and encryption to ensure compliance with industry standards. Automate tasks, optimize cloud resources, and manage disaster recovery for high availability.
  • Deploy, configure, and maintain network devices (routers, switches, firewalls, wireless access points) to ensure secure connectivity across GCCIA’s locations. Monitor network performance, troubleshoot issues, and enforce security measures to prevent unauthorized access.
  • Administer servers, Active Directory, DNS, DHCP, and Group Policies while troubleshooting system performance issues. Ensure compliance with security policies through regular audits and updates.
  • Develop backup strategies and cybersecurity protocols to protect against breaches and data loss. Enforce encryption, intrusion detection, and access controls in alignment with GCCIA’s security framework.
  • Analyze network/system performance to identify bottlenecks and optimize resource allocation. Implement load balancing, redundancy, and high-availability solutions.
  • Lead infrastructure upgrades, network assessments, and special projects. Coordinate with contractors, validate work quality, and oversee outage schedules.
  • Maintain technical documentation for configurations, processes, and disaster recovery plans. Align infrastructure with DTS guidelines and industry standards (e.g., ISO certifications).
  • Provide 2nd/3rd-level support for hardware, software, and network issues, including emergency response coordination. Conduct routine maintenance, firmware updates, and patch management.
  • Provide technical training and manage user accounts for onboarding and access control. Resolve user issues and maintain clear communication with internal and external teams.
  • Partner with stakeholders to align DTS solutions with business goals, leveraging modern technologies. Research emerging tools to improve infrastructure efficiency and reduce operational costs.
Skills
  • Able to work and cooperate in a team but also able to act alone in the areas of principal responsibilities when the situation requires it.
  • Independent thinking and judgment, self-motivator, and attention to detail.
  • Strong in analysis and synthesis.
  • Alert and strive for accuracy.
  • Problem-solving – Skilled.
Education

Bachelor in Networking / Information Security / Computer Science / Computer Eng. / IT

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Presales Engineer (SDLC, API Management, Cloud, Data & AI)

Riyadh, Riyadh Innovationteam

Posted 18 days ago

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Job Description

Industry: IT Solutions / Digital Transformation

Job Summary:

We are seeking an experienced Presales Engineer with a strong background in digital technologies and solution architecture to support our sales and delivery teams. This role requires the ability to understand customer challenges, design tailored technical solutions, and demonstrate value across key domains including data analytics, cloud, AI, and application development .

Key Responsibilities:

  • Collaborate with the sales team to understand client requirements and propose customized solutions
  • Design and present technical architecture aligned with customer needs and industry best practices
  • Deliver technical presentations, product demos, and Proof of Concepts (PoCs)
  • Support RFP/RFI responses, solution proposals, and pricing estimations
  • Bridge communication between technical and non-technical stakeholders
  • Stay up to date with emerging technologies and market trends relevant to our client focus areas

Core Technical Expertise Required:

Data Analytics : Familiar with designing analytical solutions, dashboards, and insights delivery

AI & Machine Learning : Familiarity with ML workflows, model training/integration (not deep research-focused)

Cloud Computing

    • Cloud migration strategies and architecture
    • Infrastructure and platform services across Any Cloud technologies , preferred Google Cloud
    • Cloud-native application design and deployment

Custom Application Development Experience

    • Full lifecycle expertise in Java, Web & Mobile application development
    • Integration with APIs, backend systems, and third-party services

Preferred / Advantageous Experience with the Following Platforms:

  • Pega (BPM & case management solutions)
  • web Methods and IBM Integration Suite
  • Google Apigee (API management)
  • Camunda (workflow and process automation)

Qualifications & Skills:

  • Bachelor’s degree in computer science, Engineering, or related field
  • 7+ years of experience in presales, solution engineering, or technical consulting
  • Strong communication and presentation skills
  • Proven client-facing experience in enterprise-level engagements
  • Ability to write clear and concise technical proposals and documentation

Why Join Us?

  • Work on strategic digital transformation projects with leading telecom client.
  • Opportunity to shape cutting-edge solutions in cloud, AI, and integration
  • Dynamic work environment with high visibility and impact
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Cloud Managed Services – Sales & Solution Specialist - Senior Manager

PwC Middle East

Posted 12 days ago

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Job Description

Cloud Managed Services – Sales & Solution Specialist - Senior Manager

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Cloud Managed Services – Sales & Solution Specialist - Senior Manager

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Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Company Overview

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line Of Service And Overview

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Job Details

Job Summary

What does this role aim to achieve in the firm/what impact does the role create

Responsible for driving sales growth and creating tailored cloud managed services solutions for enterprise customers. This role combines deep technical expertise in cloud platforms (AWS, Azure, GCP) with strong business acumen to deliver value-based solutions aligned with client objectives.

Roles And Responsibilities

Daily tasks and delivery expectation

  • Own the full sales lifecycle for cloud managed services, from qualification to closure.
  • Engage with CxO-level stakeholders to understand business requirements and propose appropriate cloud Services solutions.
  • Design managed service offerings for IaaS, PaaS, SaaS, cloud cost optimization, DRaaS, monitoring, and governance.
  • Build tailored proposals, TCO/ROI models, and contractual structures for multi-year cloud outsourcing deals.
  • Collaborate with delivery, architecture, Application and security teams to ensure solution feasibility and compliance.
  • Drive commercial strategy, Operational and pricing models, and SLA/XLA definition.
  • Develop and maintain strong relationships with hyperscale’s (Azure, AWS, GCP), ISVs, and OEM partners.
  • Respond to RFPs, RFIs, and lead cloud transformation workshops with clients.
  • Track and achieve quarterly/annual sales targets in alignment with the cloud GTM strategy.
  • Stay updated on emerging cloud trends and competitive landscape to refine offerings.

Expected Skills

Specific learned abilities or technical skills

  • Strong knowledge of cloud architectures (IaaS/PaaS/SaaS), migration strategies, FinOps, AIOPs, and DevOps.
  • Certifications on Azure/AWS/Google Certified Practitioner.
  • Proven success in structuring and closing complex cloud managed service contracts.

Expected Competencies

Values, behaviors & attitude

  • Strong communication skills and ability to build trusted relationships
  • Strong technology services domain knowledge to lead conversations and create thought leaderships
  • Executive level presence and influence
  • Good negotiation skills
  • Business and commercial acumen
  • Able to demonstrate agility between complex deals and simplification of messages

Required Language Skills

Proficient in written and spoken English. Arabic is a plus

Minimum Education And Specific Qualification

Bachelor's in Computer Science, Engineering, or equivalent.

Years Of Experience

10 years of experience in Cloud Services Sales and solutioning role.

Education (if blank, degree and/or field of study not specified)

Degrees/Field Of Study Required

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 28 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Engineering and Information Technology
  • Industries Business Consulting and Services

Referrals increase your chances of interviewing at PwC Middle East by 2x

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Riyadh, Riyadh, Saudi Arabia 20 hours ago

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Cloud Managed Services – Sales & Solution Specialist - Senior Manager

Riyadh, Riyadh PricewaterhouseCoopers International

Posted 12 days ago

Job Viewed

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Job Description

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service

Internal Firm Services

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Company Overview

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview:

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create

Responsible for driving sales growth and creating tailored cloud managed services solutions for enterprise customers. This role combines deep technical expertise in cloud platforms (AWS, Azure, GCP) with strong business acumen to deliver value-based solutions aligned with client objectives.

Roles and Responsibilities:

Daily tasks and delivery expectation

  • Own the full sales lifecycle for cloud managed services, from qualification to closure.

  • Engage with CxO-level stakeholders to understand business requirements and propose appropriate cloud Services solutions.

  • Design managed service offerings for IaaS, PaaS, SaaS, cloud cost optimization, DRaaS, monitoring, and governance.

  • Build tailored proposals, TCO/ROI models, and contractual structures for multi-year cloud outsourcing deals.

  • Collaborate with delivery, architecture, Application and security teams to ensure solution feasibility and compliance.

  • Drive commercial strategy, Operational and pricing models, and SLA/XLA definition.

  • Develop and maintain strong relationships with hyperscale’s (Azure, AWS, GCP), ISVs, and OEM partners.

  • Respond to RFPs, RFIs, and lead cloud transformation workshops with clients.

  • Track and achieve quarterly/annual sales targets in alignment with the cloud GTM strategy.

  • Stay updated on emerging cloud trends and competitive landscape to refine offerings.

Expected Skills:

Specific learned abilities or technical skills

  • Strong knowledge of cloud architectures (IaaS/PaaS/SaaS), migration strategies, FinOps, AIOPs, and DevOps.

  • Certifications on Azure/AWS/Google Certified Practitioner.

  • Proven success in structuring and closing complex cloud managed service contracts.

Expected Competencies:

Values, behaviors & attitude

  • Strong communication skills and ability to build trusted relationships

  • Strong technology services domain knowledge to lead conversations and create thought leaderships

  • Executive level presence and influence

  • Good negotiation skills

  • Business and commercial acumen

  • Able to demonstrate agility between complex deals and simplification of messages

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus

Minimum Education and Specific Qualification:

Bachelor's in Computer Science, Engineering, or equivalent.

Years ofExperience:

10 years of experience in Cloud Services Sales and solutioning role.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 28 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date


We unite expertise and tech so you can outthink, outpace and outperform

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Cloud Managed Services – Sales & Solution Specialist - Senior Manager

PwC

Posted 11 days ago

Job Viewed

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Job Description

ITSM Managed Services – Sales & Solution Specialist

Join to apply for the ITSM Managed Services – Sales & Solution Specialist role at PwC

ITSM Managed Services – Sales & Solution Specialist

Join to apply for the ITSM Managed Services – Sales & Solution Specialist role at PwC

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Specialism
IFS - Internal Firm Services - Other

Job Description & Summary
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.


Company Overview

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview:





Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:





Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems



Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create

Leads the pre-sales and solution development for IT Service Management (ITSM) managed services. Responsible for crafting scalable, SLA-driven solutions leveraging industry-standard tools (e.g., ServiceNow, BMC, MicroFocus) and frameworks (ITIL, COBIT) to transform client IT operations.

Roles and Responsibilities:

Daily tasks and delivery expectation

  • Lead client engagements focused on transforming and managing ITSM operations.
  • Analyze client service delivery challenges and develop value-driven managed service proposals.
  • Design ITSM operating models covering Incident, Problem, Change, CMDB, Request, Knowledge, and Service Catalog.
  • Define service levels (SLAs, XLAs), governance models, KPIs, and reporting structures.
  • Integrate ITSM with AIOps, automation, and observability platforms to reduce MTTR and improve service quality.
  • Participate in pricing strategy and cost modeling, aligning effort with service scope and tooling.
  • Collaborate with platform SMEs and operations teams to validate service delivery capabilities.
  • Position ITSM as a key enabler for IT modernization, cloud, Application, security and digital workplace initiatives.
  • Respond to RFPs/RFIs and prepare high-quality documentation, SOWs, and solution blueprints.
  • Ensure compliance with regulatory, security, and audit requirements.

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Internal Firm Services - Other

Management Level
Senior Manager

Job Description & Summary
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.


Company Overview

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview:





Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:





Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems



Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create

Leads the pre-sales and solution development for IT Service Management (ITSM) managed services. Responsible for crafting scalable, SLA-driven solutions leveraging industry-standard tools (e.g., ServiceNow, BMC, MicroFocus) and frameworks (ITIL, COBIT) to transform client IT operations.

Roles and Responsibilities:

Daily tasks and delivery expectation

  • Lead client engagements focused on transforming and managing ITSM operations.
  • Analyze client service delivery challenges and develop value-driven managed service proposals.
  • Design ITSM operating models covering Incident, Problem, Change, CMDB, Request, Knowledge, and Service Catalog.
  • Define service levels (SLAs, XLAs), governance models, KPIs, and reporting structures.
  • Integrate ITSM with AIOps, automation, and observability platforms to reduce MTTR and improve service quality.
  • Participate in pricing strategy and cost modeling, aligning effort with service scope and tooling.
  • Collaborate with platform SMEs and operations teams to validate service delivery capabilities.
  • Position ITSM as a key enabler for IT modernization, cloud, Application, security and digital workplace initiatives.
  • Respond to RFPs/RFIs and prepare high-quality documentation, SOWs, and solution blueprints.
  • Ensure compliance with regulatory, security, and audit requirements.

Expected Skills:

Specific learned abilities or technical skills
  • Hands-on knowledge of leading ITSM platforms.
  • Familiarity with SRE, XLAs, and automation in service operations.
  • Experience engaging with enterprise clients across middle east.
  • ITIL Expert or Managing Professional certification is required.

Expected Competencies:

Values, behaviors & attitude
  • Strong communication skills and ability to build trusted relationships
  • Strong technology services domain knowledge to lead conversations and create thought leaderships
  • Executive level presence and influence
  • Good negotiation skills
  • Business and commercial acumen
  • Able to demonstrate agility between complex deals and simplification of messages



Required Language Skills:

Proficient in written and spoken English. Arabic is a plus

Minimum Education and Specific Qualification:

Bachelor's in Information Technology, Computer Science, or related field.



Years of

Experience:

10 Years + of experience in ITSM pre-sales or solution design roles.











Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 28 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date



Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Professional Services

Referrals increase your chances of interviewing at PwC by 2x

Sign in to set job alerts for “Information Technology Service Management Specialist” roles. Senior Specialist - IT Service Management

Riyadh, Riyadh, Saudi Arabia 11 hours ago

ITSM Managed Services – Sales & Solution Specialist ITSM Managed Services – Sales & Solution Specialist

Riyadh, Riyadh, Saudi Arabia 11 hours ago

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Cloud Managed Services - Sales & Solution Specialist - Senior Manager

Riyadh, Riyadh PricewaterhouseCoopers International

Posted today

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Job Description

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service

Internal Firm Services

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Company Overview

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview:

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create

Responsible for driving sales growth and creating tailored cloud managed services solutions for enterprise customers. This role combines deep technical expertise in cloud platforms (AWS, Azure, GCP) with strong business acumen to deliver value-based solutions aligned with client objectives.

Roles and Responsibilities:

Daily tasks and delivery expectation

  • Own the full sales lifecycle for cloud managed services, from qualification to closure.

  • Engage with CxO-level stakeholders to understand business requirements and propose appropriate cloud Services solutions.

  • Design managed service offerings for IaaS, PaaS, SaaS, cloud cost optimization, DRaaS, monitoring, and governance.

  • Build tailored proposals, TCO/ROI models, and contractual structures for multi-year cloud outsourcing deals.

  • Collaborate with delivery, architecture, Application and security teams to ensure solution feasibility and compliance.

  • Drive commercial strategy, Operational and pricing models, and SLA/XLA definition.

  • Develop and maintain strong relationships with hyperscale’s (Azure, AWS, GCP), ISVs, and OEM partners.

  • Respond to RFPs, RFIs, and lead cloud transformation workshops with clients.

  • Track and achieve quarterly/annual sales targets in alignment with the cloud GTM strategy.

  • Stay updated on emerging cloud trends and competitive landscape to refine offerings.

Expected Skills:

Specific learned abilities or technical skills

  • Strong knowledge of cloud architectures (IaaS/PaaS/SaaS), migration strategies, FinOps, AIOPs, and DevOps.

  • Certifications on Azure/AWS/Google Certified Practitioner.

  • Proven success in structuring and closing complex cloud managed service contracts.

Expected Competencies:

Values, behaviors & attitude

  • Strong communication skills and ability to build trusted relationships

  • Strong technology services domain knowledge to lead conversations and create thought leaderships

  • Executive level presence and influence

  • Good negotiation skills

  • Business and commercial acumen

  • Able to demonstrate agility between complex deals and simplification of messages

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus

Minimum Education and Specific Qualification:

Bachelor's in Computer Science, Engineering, or equivalent.

Years ofExperience:

10 years of experience in Cloud Services Sales and solutioning role.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 28 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date

We unite expertise and tech so you can outthink, outpace and outperform

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Senior Customer Engineer, Data Management, Google Cloud Platform (Arabic, English)

Google Inc.

Posted 4 days ago

Job Viewed

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Job Description

Senior Customer Engineer, Data Management, Google Cloud Platform (Arabic, English)
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Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders;deep expertise in domain.

Apply

  • link Copy link
info_outline

info_outline X Please note: Applicants to this role must have work authorization in Saudi Arabia as this role is not eligible for work visa sponsorship

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience with cloud native architecture (e.g., database administration and solutions) in a customer-facing or support role.
  • Experience architecting solutions for data transformation, migration, governance strategies, availability, or disaster recovery.
  • Experience engaging with, and presenting to, technical stakeholders and executive leaders.
  • Ability to communicate in Arabic and English fluently, as this is a customer-facing role that requires interaction with local stakeholders.
Preferred qualifications:
  • Experience in disaster recovery and data backup strategies.
  • Experience with optimizing database performance with respect to transactional or analytic workloads.
  • Experience in prospecting, building and maintaining customer relationships from scratch, with excitement for building Greenfield territories in Enterprise accounts.
  • Experience with data migration strategies and moving large scale production systems either in on-premise/data center environments or migration to cloud scenarios.
  • Experience in understanding a complex customer’s existing software workloads and the ability to define a technical migration roadmap to the Cloud reflecting specific customer needs.
  • Knowledge of SQL and query troubleshooting.
About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer, you will partner with technical Sales teams as a data management subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business issues, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks related to database and application migrations and data back ends for new application development. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will use your technical, communication and organizational skills.

In this role, you will be part of a team of fellow Googlers working in an environment of respect where we promote equal opportunities to succeed.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities
  • Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
  • Share in-depth storage and database expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
  • Workdirectlywith Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
  • Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
  • Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Senior Customer Engineer, Data Management, Google Cloud Platform (Arabic, English)

Al Kharj, Riyadh Google Inc.

Posted today

Job Viewed

Tap Again To Close

Job Description

Senior Customer Engineer, Data Management, Google Cloud Platform (Arabic, English)
  • link Copy link
Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders;deep expertise in domain.

Apply

  • link Copy link
info_outline

info_outline X Please note: Applicants to this role must have work authorization in Saudi Arabia as this role is not eligible for work visa sponsorship

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience with cloud native architecture (e.g., database administration and solutions) in a customer-facing or support role.
  • Experience architecting solutions for data transformation, migration, governance strategies, availability, or disaster recovery.
  • Experience engaging with, and presenting to, technical stakeholders and executive leaders.
  • Ability to communicate in Arabic and English fluently, as this is a customer-facing role that requires interaction with local stakeholders.
Preferred qualifications:
  • Experience in disaster recovery and data backup strategies.
  • Experience with optimizing database performance with respect to transactional or analytic workloads.
  • Experience in prospecting, building and maintaining customer relationships from scratch, with excitement for building Greenfield territories in Enterprise accounts.
  • Experience with data migration strategies and moving large scale production systems either in on-premise/data center environments or migration to cloud scenarios.
  • Experience in understanding a complex customer’s existing software workloads and the ability to define a technical migration roadmap to the Cloud reflecting specific customer needs.
  • Knowledge of SQL and query troubleshooting.
About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer, you will partner with technical Sales teams as a data management subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business issues, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks related to database and application migrations and data back ends for new application development. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will use your technical, communication and organizational skills. In this role, you will be part of a team of fellow Googlers working in an environment of respect where we promote equal opportunities to succeed.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities
  • Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
  • Share in-depth storage and database expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
  • Workdirectlywith Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
  • Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
  • Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.
 

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