35 Cloud Engineering jobs in Saudi Arabia
Cloud Infrastructure Engineer
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We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
OverviewAs our Cloud Infrastructure Engineer You will support enterprise cloud and infrastructure projects. The role involves managing Red Hat OpenShift, Kubernetes, VMware, Nutanix, compute, storage, and backup solutions. The consultant will ensure secure, scalable, and highly available platforms for mission-critical workloads.
Responsibilities- Deploy, configure, and manage Red Hat OpenShift and Kubernetes clusters.
- Manage VMware vSphere/ESXi/vCenter and Nutanix HCI (AHV, Prism).
- Oversee compute, storage (SAN/NAS/Object), and backup/DR solutions.
- Administer and optimize Linux systems (RHEL, CentOS, Ubuntu).
- Implement automation, monitoring, and security best practices.
- Support incident resolution, performance tuning, and documentation.
- 3–5 years of experience in infrastructure/consulting roles.
- Strong expertise in OpenShift, Kubernetes, VMware, Nutanix, Linux management.
- Proven skills in compute, storage, backup/DR, and networking.
- Excellent troubleshooting and communication skills (Arabic and English).
- Must be based in Riyadh, Saudi Arabia (local candidate).
- An international team with a high focus on Gender Diversity.
- Employee Assistance Program, e.g., for psychological, legal & financial consultancy
- You are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio.
- Access to training for personal development. -Internal E-learning Development Platform Available for Employees
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations : Saudi Arabia
AI Processing NoticeWe use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.
If you require an accommodation to complete this application, please
#J-18808-LjbffrCloud Infrastructure Manager
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Job Summary
We are looking for a Manager, Cloud Infrastructure to lead a team of cloud engineers and architects in designing, deploying, and managing secure, scalable, and cost-effective cloud environments. This role combines technical leadership, people management, and strategic planning to ensure the reliability, performance, and growth of our cloud infrastructure.
Key Responsibilities
Leadership & Strategy
- Lead and mentor a team of cloud engineers, architects, and administrators.
- supporting in defining the long-term cloud infrastructure roadmap aligned with business goals.
- Drive adoption of best practices for architecture, automation, monitoring, and cost management.
- Collaborate with cross-functional teams (DevOps, Security, Applications, Data, Finance) on cloud strategy and operations.
Technical Oversight
- Oversee the design and deployment of highly available, scalable, and secure cloud solutions.
- Ensure infrastructure as code (IaC) and automation are standard practices.
- Implement cloud monitoring, observability, and incident response frameworks.
- Manage multi-cloud or hybrid-cloud strategies (AWS, Azure, GCP, or private cloud).
- Ensure DR (Disaster Recovery) and BCP (Business Continuity Planning) processes are in place and tested.
Operational Excellence
- Establish SLAs for availability, performance, and security.
- Report on cloud KPIs, utilization, and risks to senior leadership.
- Manage vendor relationships with cloud providers and tooling vendors.
- supporting security posture through IAM, compliance audits, and regular penetration testing.
Requirements
Education & Experience
- Bachelor's or Master's degree in Computer Science, IT, or related field.
- 5–8 years of IT infrastructure/cloud experience, with 2–3 years in leadership/management roles.
Technical Skills
- Deep knowledge of one or more major cloud platforms (AWS, Azure, GCP).
- Strong understanding of networking, storage, compute, and security in cloud environments.
- Familiarity with DevOps, CI/CD, containers (Kubernetes, Docker), and serverless.
- Hands-on knowledge of IaC (Terraform, CloudFormation, Ansible) and automation.
- Experience with monitoring, observability, and incident management tools.
- Understanding of compliance (NCA-CCC,NCA-ECC, ISO27001).
Cloud Infrastructure Engineer
Posted today
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Job Description
Req #
Career area:
Services
Country/Region:
Saudi Arabia
State:
Riyadh
City:
Riyadh
Date:
Tuesday, October 21, 2025
Additional Locations:
- Saudi Arabia
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
To find out more visit and read about the latest news via our StoryHub.
Description and RequirementsAs our Cloud Infrastructure Engineer You will support enterprise cloud and infrastructure projects. The role involves managing Red Hat OpenShift, Kubernetes, VMware, Nutanix, compute, storage, and backup solutions. The consultant will ensure secure, scalable, and highly available platforms for mission-critical workloads.
Key Responsibilities:
- Deploy, configure, and manage Red Hat OpenShift and Kubernetes clusters.
- Manage VMware vSphere/ESXi/vCenter and Nutanix HCI (AHV, Prism).
- Oversee compute, storage (SAN/NAS/Object), and backup/DR solutions.
- Administer and optimize Linux systems (RHEL, CentOS, Ubuntu).
- Implement automation, monitoring, and security best practices.
Support incident resolution, performance tuning, and documentation.
Mandatory Requirements:
- 3–5 years of experience in infrastructure/consulting roles.
- Strong expertise in OpenShift, Kubernetes, VMware, Nutanix, Linux management.
- Proven skills in compute, storage, backup/DR, and networking.
- Excellent troubleshooting and communication skills (Arabic and English ).
Must be based in Riyadh, Saudi Arabia (local candidate).
What We offer You:
- An international team with a high focus on Gender Diversity.
- Employee Assistance Program, e.g., for psychological, legal & financial consultancy
- You are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio.
- Access to training for personal development. -Internal E-learning Development Platform Available for Employees
- Mentorship program
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
Saudi Arabia
Saudi Arabia
AI PROCESSING NOTICE
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.
Cloud & DevOps Engineering Manager
Posted today
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Job Description
Salary: Not disclosed
Description About LucidyaLucidya is a fast-growing SaaS company powered by Machine Learning and Big Data technologies. We help brands unlock actionable insights by analyzing customer data from diverse digital channels. Our team thrives on solving tough problems in a collaborative, fast-paced, and impact-driven environment.
Role OverviewWe are looking for a Cloud & DevOps Engineering Manager to lead the development, reliability, and scalability of our cloud infrastructure, deployment pipelines, and production operations. This is a strategic and hands-on leadership role that blends DevOps, SRE, and Cloud responsibilities to ensure our platform is secure, reliable, and ready to scale rapidly.
As we prepare for our next stage of growth, this role is vital in helping shape the future of Lucidya’s technical strategy . While we understand this position encompasses multiple areas—Cloud, DevOps, SRE, Security, and Operations—it reflects our current team structure. The successful candidate will work closely with leadership to rapidly scale the team and evolve the organization toward industry-standard engineering practices.
Key Responsibilities- Architect and manage secure, scalable, and cost-efficient cloud environments (AWS, GCP, or Azure).
- Oversee Linux-based systems and ensure system availability, uptime, and performance.
- Maintain and evolve Infrastructure-as-Code practices using tools like Terraform and Ansible.
- Own disaster recovery, backup strategies, and business continuity planning.
- Monitor and respond to incidents, drive incident resolution, and implement preventive measures.
- Design, build, and continuously improve CI/CD pipelines to support frequent, safe, and automated deployments.
- Manage environment consistency across dev, staging, and production environments.
- Work closely with developers to streamline the deployment and delivery process.
- Encourage a DevOps culture focused on automation, speed, and reliability.
- Implement and enforce infrastructure and application security best practices.
- Manage cloud security, IAM policies, network protection, and vulnerability response.
- Ensure compliance with data protection and industry standards (e.g., ISO, SOC, GDPR where applicable).
- Conduct regular security audits and drive improvements proactively.
- Define and track SLAs, SLOs, and SLIs to ensure reliability and performance standards are met.
- Lead incident postmortems and drive systemic improvements.
- Identify and eliminate operational toil through automation and tooling.
- Implement observability best practices with modern monitoring, alerting, and logging solutions.
- Lead, mentor, and support a high-performing team of engineers.
- Define roles, set clear goals, conduct performance reviews, and support team development.
- Build a hiring roadmap and work closely with leadership to scale the team rapidly toward an industry-standard structure.
- Collaborate with engineering, product, and executive teams to align infrastructure goals with business priorities.
- Drive project execution from planning to delivery across multiple stakeholders.
- Prioritize initiatives, set realistic timelines, and communicate progress transparently.
- Ensure alignment between product needs and technical capabilities.
- Champion a culture of collaboration, ownership, and continuous improvement.
Cloud Infrastructure SRE Specialist
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Job Brief:
As a Cloud Infrastructure Specialist - SRE, you will be responsible for ensuring the reliability, availability, and performance of the infrastructure. You will work closely with development and operations teams to build and maintain scalable, resilient systems.
Job Responsibilities:
- Design, implement, and maintain infrastructure solutions that support our applications and services.
- Implements and maintains scalable and reliable infrastructure systems in line with SRE practices and business requirements.
- Automates system deployments and configurations to improve efficiency and reduce manual intervention.
- Monitor system performance, identify issues, and implement solutions to improve reliability and performance. Set up alerts and notifications for proactive response.
- Monitors infrastructure health, utilizing tools to preemptively detect and resolve issues to meet service level objectives.
- Participates in incident response and post-mortem analysis to ensure continuous system improvement and resilience.
- Conduct root cause analysis of incidents and implement preventive measures.
- Collaborate with teams to address incidents and outages.
- Supports disaster recovery and business continuity plans, minimizing downtime and maintaining operations.
- Supports Automation Tools & Practices: Applies tools like Ansible, Terraform, to automate infrastructure provisioning, configuration, and management.
- Cloud & System Implementation: Supports cloud-based and on-premises infrastructure, ensuring optimized performance, scalability, and security.
- Supports Incident Management & Recovery: Engages in incident response protocols, contributing to on-call rotations, and facilitating thorough post-incident reviews.
- Support Configuration & Patching Management: Uses tools like Ansible, Terraform, to automate infrastructure provisioning, configuration management, and patching.
- Collaborate with development teams to ensure new features and services are reliable and scalable.
- Collaborates with development and operations teams to integrate best practices in reliability into the infrastructure operations.
- Participate in on-call rotations to provide 24/7 support for critical systems.
Qualification and Experience:
- Bachelor's degree in computer science, Information Technology, or a related field.
- Experience with containerization and orchestration (e.g., Docker, Kubernetes).
- Understanding of networking concepts and protocols.
- Knowledge of CI/CD pipelines and tools (e.g., Jenkins, GitLab CI).
Solution Engineering- Cloud
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Are you excited about leading teams to solve complex technical problems and drive digital transformation for customers? As a Cloud & AI Solution Engineering Manager at Microsoft, you will lead a team of Solution Engineers in empowering our enterprise customers to achieve more through Microsoft's cloud and AI technologies. In this role, you will model Microsoft's leadership principles of Model, Coach, Care – fostering a culture where your team members grow, succeed, and feel included.
As a manager of Solution Engineers, you will engage with key customer technical decision-makers, leveraging deep technical and industry knowledge to build credibility and ensure technical wins. The role includes orchestrating team resources, maximizing customer engagement impact, accelerating presales activities through deep technical expertise and thought leadership – as well as overseeing solution demonstrations, guiding customers through digital transformation, and identifying new technical and business trends. This is a chance to shape strategy, influence key decision-makers, and be at the forefront of cloud innovation.
Responsibilities- Hire, coach, and develop a diverse team of Solution Engineers. Set clear goals, provide regular feedback, and support professional growth.
- Foster an inclusive, high-performing team culture by leading with integrity, enabling success, and investing in people's aspirations and development.
- Guide the team to design effective cloud solutions that address real business needs and deliver measurable outcomes.
- Ensure quality and consistency by sharing best practices and encouraging collaboration across teams and functions.
- Sales Accountability & Deal Acceleration: Own your team's contribution to Azure revenue targets. Lead technical strategy in deal reviews and account planning to convert technical progress into sales velocity. Instill strong pre-sales discipline, opportunity tracking, delivery on commitments, and adherence to sales methodologies.
- Promote strong execution through disciplined opportunity management, clear accountability, and follow-through.
- Align technical activities with business priorities by working closely with sales, partners, and other stakeholders to focus on what matters most.
- Support innovation and solution excellence by coaching architectural design, prototypes, and pilots that accelerate customer adoption.
- Encourage modern, consultative sales approaches to position solutions with credibility and insight.
- Extend reach through partner collaboration, enabling engineers to work effectively with partners to deliver complete, scalable solutions and overcome challenges.
Experience
- 5+ years of people management(direct or indirect) experience in the technology industry, leading technical teams, ideally in pre-sales.
- Proven ability to coach talent, build skills and scale teams.
- 10+ years of technical experience in Cloud and AI, with strong knowledge of Microsoft Azure (or equivalent platforms) across multiple domains.
- Experience leading technical conversations with customers, from understanding requirements to presenting solutions and managing objections. Able to translate complex solutions into clear business value.
- Experience developing technical strategies aligned to business goals, including coordination with cross-functional teams such as sales, marketing, engineering and partners.
- Experience advising senior technical and executive stakeholders, with the ability to explain complex concepts in a clear, accessible way.
- Bachelor's degree in Computer Science, Engineering or a related field, or equivalent practical experience.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Senior Specialist - Cloud & Infrastructure Management
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Dammam, Saudi Arabia Posted a month ago Unlimited
- Plan and manage GCCIA’s LAN/WAN, servers, storage, virtualization, and backup systems. Implement state-of-the-art network components and automation tools to optimize scalability and reliability.
- Design and deploy cloud solutions (virtual networks, VMs, storage) to enhance scalability and cost efficiency. Implement identity management, network security, and encryption to ensure compliance with industry standards. Automate tasks, optimize cloud resources, and manage disaster recovery for high availability.
- Deploy, configure, and maintain network devices (routers, switches, firewalls, wireless access points) to ensure secure connectivity across GCCIA’s locations. Monitor network performance, troubleshoot issues, and enforce security measures to prevent unauthorized access.
- Administer servers, Active Directory, DNS, DHCP, and Group Policies while troubleshooting system performance issues. Ensure compliance with security policies through regular audits and updates.
- Develop backup strategies and cybersecurity protocols to protect against breaches and data loss. Enforce encryption, intrusion detection, and access controls in alignment with GCCIA’s security framework.
- Analyze network/system performance to identify bottlenecks and optimize resource allocation. Implement load balancing, redundancy, and high-availability solutions.
- Lead infrastructure upgrades, network assessments, and special projects. Coordinate with contractors, validate work quality, and oversee outage schedules.
- Maintain technical documentation for configurations, processes, and disaster recovery plans. Align infrastructure with DTS guidelines and industry standards (e.g., ISO certifications).
- Provide 2nd/3rd-level support for hardware, software, and network issues, including emergency response coordination. Conduct routine maintenance, firmware updates, and patch management.
- Provide technical training and manage user accounts for onboarding and access control. Resolve user issues and maintain clear communication with internal and external teams.
- Partner with stakeholders to align DTS solutions with business goals, leveraging modern technologies. Research emerging tools to improve infrastructure efficiency and reduce operational costs.
- Able to work and cooperate in a team but also able to act alone in the areas of principal responsibilities when the situation requires it.
- Independent thinking and judgment, self-motivator, and attention to detail.
- Strong in analysis and synthesis.
- Alert and strive for accuracy.
- Problem-solving – Skilled.
Bachelor in Networking / Information Security / Computer Science / Computer Eng. / IT
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Senior Cloud Infrastructure and DevOps Consultant
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Company Description
Tech for People Unlocks the Future
At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.
With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.
Devoteam Culture & Values:
True innovation is born from a powerful culture, fused with meaningful values.
Culture:
- Fair and courageous
Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.
- Ambition and results
Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint.
- Learning and innovating
Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence.
- Caring and sharing
A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration.
At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers, knowing that success is the result of collaboration.
Because alone, we go faster – but together, we go further.
Values:
- Respect
- Frankness
- Passion
To know more about us, please visit:
Business Unit:
Data & Intelligence
Level:
Mid-Senior level
Job Description
The Cloud Infrastructure Senior Consultant is responsible for designing, implementing, and managing complex cloud-based infrastructure solutions for clients. He serve as a technical subject matter expert, will work closely with clients to understand their infrastructure needs and provide expert guidance on cloud solutions that best fit their business requirements. This position requires a deep understanding of cloud technologies, excellent problem-solving skills, good presales skills and a strong focus on customer satisfaction.
Key Responsibilities:
- Lead the design and architecture of scalable, secure, and highly available cloud infrastructure solutions
- Optimize cloud resource utilization, performance, and cost-efficiency through FinOps principles and cloud management best practices
- Develop automated provisioning, monitoring, and remediation processes to ensure reliable cloud operations
- Assess existing on-premises infrastructure and identify opportunities for cloud migration and transformation
- Define cloud governance policies, standards, and control mechanisms to ensure regulatory and compliance requirements are met.
- Ensure delivered solutions meet/perform to technical and functional/non-functional requirements.
- Develop solutions architecture and evaluate architectural alternatives for private, public and hybrid cloud models, including IaaS, PaaS, and other cloud services.
- Develop and deploy Infrastructure as Code (IaC) using Terraform, Azure ARM or AWS CloudFormation
- Manage troubleshooting and resolving cloud-based issues
- Document cloud architecture, infrastructure, and operational procedures for knowledge retention
- Provide mentorship and guidance to junior colleagues, supporting their growth within the team and on collaborative projects.
- Contribute in Presales activities including customer workshops, technical assessments, RFP responses, solution proposals, and SoW creation
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related technical field
- 7+ years of experience in cloud infrastructure design, implementation, and management.
- Industry certifications (e.g. AWS Certified Solutions Architect, Azure Solutions Architect Expert, GCP Professional Cloud Architect)
- Hands-on experience in major public cloud platforms (AWS, Azure, Google Cloud), with a strong focus on Google Cloud and their various service offerings
- Hands on experience on Native and 3rd party Assessment and Migration tools.
- Experience in designing and implementing cloud security controls and mechanisms (e.g. Google Cloud Security Command Center, Microsoft Sentinel, Microsoft Defender for Cloud, Shielded VMs, Policy Intelligence)
- Ability to assess and migrate on-premises workloads to the cloud, including legacy applications and databases
- Strong understanding of identity and access management, network security, data encryption
- Good Experience with VMWare enterprise
- Strong understanding of cloud computing concepts, such as virtualization, container orchestration, serverless, and Infrastructure as Code
IT Infrastructure and Cloud Architect
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- Architect and Strategize: Design and implement comprehensive multi-cloud strategies and architectures that are highly available, scalable, secure, and cost-effective across GCP, AWS, and Azure, should hold GCP, AWS, Azure cloud architect.
- Technical Leadership: Provide expert technical leadership and guidance to cloud engineers and development teams, ensuring best practices in cloud solution design and implementation.
- Business Alignment: Partner closely with C-suite executives and business stakeholders to translate complex business requirements into robust, innovative, and sustainable cloud solutions.
- Innovation & Modernization: Drive the adoption of advanced cloud services, including AI/ML, serverless computing, and containerization (Kubernetes), to enhance capabilities and accelerate time-to-market.
- Presales and vendor management, prepare the RFP, Technical and commercial proposal.
- Governance & Optimization: Establish and enforce cloud governance frameworks, focusing on security, compliance (e.g., GDPR, SOC 2), cost management, and operational efficiency.
- Automation & DevOps: Champion Infrastructure as Code (IaC) principles (e.g., Terraform, CloudFormation) and mature our CI/CD pipelines to automate deployments and improve agility.
- Migration & Integration: Oversee the migration of existing applications to cloud environments and ensure seamless integration across hybrid cloud setups.
- Gather customer needs and prepare design, BOQ, and work on RFPs.
- Design and consult the customer to achieve their Multi cloud strategy
• Provide guidance to cross-functional teams on using and accessing data on the cloud, especially during major transfer, updates, or changes.
• Serve as the cloud and infrastructure architect subject-matter expert for the sales team and customer
• knowledge to Use automation tools (on-premises and in the cloud) including Terraform, PowerShell, and DevOps.
Cloud Solution Architect - Azure Infrastructure
Posted 3 days ago
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The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
The CSA role is designed to enable customer success by driving technical strategy, solution design, and adoption of Microsoft Teams and Viva products. The CSA acts as a trusted advisor, helping customers realize business value through modern collaboration and employee experience platforms.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Business Impact**
Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals.
Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables (VBDs), advice, training, technical validation), ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guides customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence (AI)-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provides feedback to Unified Delivery Team on VBDs to refine and further develop content.
Proactively identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Actively listens to and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Identifies, and evaluates industry trends (e.g., customer industry verticals, information technology (IT) industry), gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps existing architecture and digital transformation solutions to customer/partner business outcomes. Proactively captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model.
Proactively identifies, escalates, and mitigates blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption. Applies business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints.
**Customer Centricity**
Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and internal communities leveraging relevant insights from feedback tools and systems. Identifies patterns of feedback across customers/partners/territories/industries and leverages them to develop strategic and actionable insights. Presents business cases to program managers to influence product roadmaps, decision making, bug fix prioritization, and own and drive initiatives as appropriate.
Identifies and/or translates customer/partner problems into industry solutions aligned with Microsoft product and platform strategy, and explains why and/or how they meet customer/partner outcomes and return on investment (ROI) goals (e.g., via proof of concept, minimally viable product (MVP), rapid prototype) relative to competitive offerings. Proactively helps the customer/partner adopt and use Microsoft product/platform strategy-aligned (cross-solution area) solutions. Builds relationships with technical decision makers (TDMs), and helps build the bridge between TDMs and business decision makers (BDMs). Independently interacts as needed with customers/partners' Chief Information Officer (CIO), Chief Information Security Officer (CISO) and other C-level (CXO) roles to bridge understanding of security, compliance, operational and risk requirements across BDMs, TDMs, CIO and CISO teams, appropriately engaging additional subject matter experts when deeper expertise is required.
Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Defines customer/partner conditions of success by leveraging an understanding of customer goals. Anticipates and addresses customer/partner dissatisfaction and unmet needs, and executes strategies to improve customer experience, value realization, and acceleration of transformation.
**Partner Specialization**
Identifies and prioritizes several opportunities that align with revenue goals, and orchestrates growth of solution utilization pipeline with partners. Provides assistance with partner and sales teams to bring clarity to specific opportunities through proof of concept and technical pre-sales support.
Understands solution area-specific market opportunities (e.g., competitor insights) and collaborates with Global Partner Solutions (GPS) business stakeholders to lead and execute initiatives to translate opportunities into actions. Proactively guides and supports partners in developing repeatable offerings, practices, products, and solutions. Advises the partner throughout initial strategic customer implementations.
**Technical Leadership**
Leverages market insights and demand signals to assist leadership in identifying relevant areas in which to drive up-skilling and/or accreditations based on demand. Role models technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influences team to drive their own technical readiness. Acts as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices.
Proactively identifies gaps through delivery, communicates those gaps to relevant team members and internal/external stakeholders, and connects gaps and patterns across business and technology areas that drive changes and improvements to products, IP (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers. Contributes to the development and modification of Microsoft's structured frameworks and methodologies. Provides thought leadership and innovation to customers/partners and internal communities at the local level.
Contributes to leading virtual teams (v-teams) around technologies and customer/partner challenges, and shares ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape. Demonstrates strong industry knowledge and increases recognition for Microsoft solutions by contributing to and sometimes leading presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite) Contributes to intellectual property (IP) and identifies patterns where no IP exists (e.g., CoPilot and AI scenarios) to help build scalable and repeatable models. Participates in external technical and non-technical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons) that elevate the Microsoft brand and shares learnings across internal teams.
**Qualifications**
**Required/minimum qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Ability to speak both English and Arabic on a fluent business level - both written and verbal
**Additional or preferred qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
4+ years experience working in a customer-facing role (e.g., internal and/or external).
4+ years experience working on technical projects.
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .