29 Clinical Applications jobs in Saudi Arabia

Application Support

Quantity: 2

Salary: Flexable

SAUDI ONLY

1-8 years of experience

• Applications Production environment management with knowledge on Windows OS and Linux OS Servers management.
• Follow policies and procedures on Change Management and IT Governance standards.
• Cybersecurity Reports review and validation and closing vulnerabilities and provide closure report with evidence.
• Development knowledge: experienced on development outcomes including compiled files and configurations files of web applications and web servers management.
• Troubleshooting live applications in Collaboration with Infrastructure teams ( Systems, Networks, and IT Security ) and provide RCA report.
• Level 3 Support: Provide advanced technical support and troubleshooting for complex application issues.
• Incident Management: Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages.
• Problem Management: Analyze recurring incidents, identify root causes, and implement preventative measures.
• Application Monitoring: Monitor application performance, identify potential issues proactively, and take corrective actions.
• User Support: Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed.
• Application Upgrades & Deployments: Participate in the planning, testing, and deployment of application upgrades and patches.
• Documentation: Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles.
• Vendor Management: Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues.
• Project Involvement: Contribute to IT projects related to application implementation, integration, and enhancement.
• Continuous Improvement: Stay current with the latest technologies and best practices in application support.
• DevSecOps: regular activities on development lifecycle and manage pipelines, configurations, and maintenance.

Company Description

Smart Mind is a leading software solutions provider . We specialize in developing high-end software solutions to boost the growth of our clients. Through a strategic collaboration between our talented team and our clients, we ensure that they have the tools they need to succeed.

Role Description:

• Technical Support and Troubleshooting:
  Diagnose and resolve application issues reported by end-users, troubleshoot bugs, and escalate complex issues to higher-level teams when needed.
• Application Monitoring:
  Monitor application performance to ensure reliability and high availability, detect performance bottlenecks, and address issues proactively.
• User Support and Communication:
  Serve as the primary contact for user inquiries, assist with application workflows, and document user interactions for reference.
• Documentation and Reporting:
  Develop and update support documentation (e.g., troubleshooting guides, FAQs), maintain detailed incident reports, and provide reports on application health metrics.
• Incident and Problem Management:
  Manage and prioritize incidents and service requests, track issues in a ticketing system, and collaborate with development teams to analyze recurring issues.
• System Updates and Upgrades:
  Support application upgrades and patches, coordinate scheduling with IT teams, and verify post-upgrade compatibility.
• Security and Compliance:
  Ensure applications meet security standards, apply security best practices, and assist in maintaining data integrity and confidentiality.

Qualifications

• 4+ years of experience
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong technical knowledge of application systems, databases, and related technologies.
• Problem-solving skills with a structured, methodical approach to troubleshooting.
• Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira.
• Proficiency in SQL and basic scripting for data queries or log analysis.
• Excellent communication and customer service skills.
• Experience with application support, technical support, or IT operations (preferred).
• Knowledge of ITIL (Information Technology Infrastructure Library) practices (preferred).

Monitor application performance and conduct regular audits to identify and address potential issues.

• Provide technical support and assistance to users, resolving application-related queries effectively and efficiently.
• Document and track application issues, solutions, and user feedback in the ticketing system.
• Collaborate with the development team for application updates, bug fixes, and feature enhancements.
• Train end-users on application functionalities and best practices.
• Develop and maintain technical documentation and user guides to assist end-users.
• Stay current with industry trends and technologies relevant to the applications supported.

Proven experience in application support or a similar role.

• Strong troubleshooting skills and technical knowledge of application environments.
• Excellent communication and interpersonal skills for effective collaboration with users and technical teams.
• Experience with ticketing systems and documentation practices.
• Ability to multitask and prioritize tasks in a dynamic work environment.
• Familiarity with software development processes and methodologies is a plus.

We are looking for an experienced
Application Support Officer
to join our J-B team. The ideal candidate will be responsible for monitoring applications, ensuring system availability, and providing first-level support to users.

Key Responsibilities:

• Monitor J-B applications, document and analyze issues, and publish maintenance schedules.

• Maintain accurate and up-to-date application documentation.

• Provide first-level support to users to troubleshoot and resolve reported problems.

• Ensure J-B systems maintain an availability rate of 99.9%.

• Apply and promote best practices in system maintenance and support.

• Maintain SLA compliance, system availability, capacity management, and performance KPIs.

• Collaborate with hardware, OS, and DBA teams to ensure seamless environment integration.

• Work closely with application development teams and vendors to optimize and troubleshoot applications.

• Coordinate testing of system changes to ensure stable operations in current and future environments.

• Participate in implementing application updates, patches, and new releases.

• Contribute to problem management activities including issue resolution and root cause analysis.

• Perform daily monitoring and maintenance activities to ensure system reliability.

Job Title:
Application Support Engineer

Location:
Madinah - KSA

Job Summary:

We are seeking an experienced Application Support Engineer to ensure smooth application availability and reliability. The role involves monitoring, troubleshooting, deploying new releases, and resolving incidents to maintain critical business systems.

Key Responsibilities:

• Ensure application availability and resolve technical issues promptly.
• Perform health checks, monitor alerts, and assist with service restoration.
• Manage application deployments, rollbacks, and software installations.
• Troubleshoot end-user incidents, perform root cause analysis, and provide fixes.
• Monitor systems and ensure stable execution of applications.

Technical Skills:

• Hands-on experience with containerization (RedHat OpenShift).
• Strong knowledge of web application servers (Tomcat, JBoss, Nginx, WebLogic).
• Proficiency in Linux/Unix OS administration and troubleshooting.
• Experience with Java, XML, web services, and APIs.
• Good command of Unix shell/commands.

We are seeking an experienced
Application Support Engineer
with strong expertise in
Java, J2EE, SQL, and BPM platforms (preferably Newgen)
to provide
Level 2 and Level 3 support
for business-critical applications. The role involves resolving complex production issues, ensuring system stability, and collaborating with cross-functional teams to maintain high availability and performance.

Key Responsibilities

• Provide
  L2 and L3 support
  for Java-based applications and BPM workflows.
• Analyze and resolve
  production incidents
  , including performance bottlenecks, integration failures, and data inconsistencies.
• Perform
  root cause analysis
  and implement sustainable fixes for recurring issues.
• Conduct
  log analysis, query optimization, and system diagnostics
  .
• Collaborate with development and infrastructure teams to resolve complex technical problems.
• Monitor system health and
  proactively mitigate risks
  to avoid downtime.
• Support minor enhancements, bug fixes, and
  configuration changes
  in Java/J2EE and SQL.
• Maintain and configure
  BPM workflows
  and integrations with external systems.
• Ensure
  code quality and compliance
  with internal standards and BPM protocols.
• Document incidents, resolutions, and system changes; contribute to
  knowledge base and playbooks
  .
• Provide
  UAT support, demos, and post-deployment validation
  .
• Liaise with business stakeholders to understand issues and provide effective resolutions.

Required Skills & Qualifications

• 3+ years of experience
  in application support and maintenance.
• Strong proficiency in
  Java, J2EE, and SQL (Oracle/MS SQL)
  .
• Hands-on experience with
  BPM platforms
  (Newgen BPM strongly preferred).
• Solid understanding of
  enterprise application architecture and integration patterns
  .
• Ability to
  debug code, optimize queries, and analyze logs
  effectively.
• Excellent
  problem-solving, communication, and documentation
  skills.
• Experience in
  financial services or banking domain
  is a plus.

We are looking for an experienced
L2 Application Support
professional to be based in
Riyadh
. The ideal candidate will have strong expertise in supporting B2B applications, API banking services, CBS (Finacle), and payment gateway systems. This role requires strong problem-solving skills and the ability to ensure smooth application performance while collaborating with cross-functional teams.

Requirements:

• Bachelor's Degree in Information Technology, Computer Engineering, or a related field
• 5 to 8 years of experience in application support
• Strong knowledge of B2B applications and common technical issues
• Excellent problem-solving skills
• Familiarity with API banking services, corporate banking functionalities, CBS (Finacle), payment gateways, and B2B interface services
• Strong verbal and written communication skills are essential for this role.
• The candidate should be able to clearly articulate technical issues to both technical and non-technical stakeholders, collaborate effectively with team members, and provide timely updates on incident resolution
• Valid transferable Iqama
• Currently residing in KSA, preferably in Riyadh