128 Client Success jobs in Saudi Arabia

Company Description

VIWELL is a digital solution designed to enhance employee well-being, engagement, and productivity. Our platform provides business leaders with real-time insights, offering analytics that inform strategic well-being initiatives. The employee app promotes engagement through events, rewards, gamification, personalized wellness plans, and resources like the Employee Assistance Program (EAP). By integrating the needs of both employers and employees, VIWELL offers a comprehensive view of workforce health, enabling targeted strategies that align with business objectives.

Role Description

This is a full-time hybrid role for a Client Success Executive based in Riyadh, Saudi Arabia. You'll partner with customers across KSA to drive adoption, impact, and retention for VIWELL's wellbeing solutions—serving as a trusted advisor from onboarding through renewal.

Qualifications

• Fluency in English and Arabic (written & spoken)
• Proven experience in Customer Success/Account Management (e.g., B2B SaaS, HR Tech, Health/Wellbeing)
• Experience with enterprise and public-sector accounts in the GCC (KSA preferred)
• Strong stakeholder management, facilitation, and presentation skills
• Proficiency with CRMs (e.g., HubSpot), Excel/Sheets, and basic analytics
• Consultative, proactive mindset with excellent follow-through
• Nice to have:
   familiarity with wellbeing/engagement metrics and reporting; light BI skills (dashboards, cohort analysis)

Location:
 
Riyadh, Saudi Arabia (Hybrid) — applicants must be based in
Riyadh

.

How to Apply:

If you meet the criteria and are ready to be part of a purpose-driven company, send your CV to:

Join us and help transform well-being across the region

Company Description:

ntam group is an award-winning global agency with roots in the Middle East, empowering brands to make a positive impact worldwide. We blend modern communication, experience, commerce, and technology to promote sustainable client growth. Our 360-degree marketing solutions span both digital and conventional channels, ensuring holistic and integrated marketing experiences. With various Sub-Brands, including ntam health, ntam hospitality, ntam sports, ntam studio, and more, we cover all marketing aspects to maximize brand visibility and impact.

About the Role:

We are seeking a dynamic
Client Success Manager
to join our team in Jeddah. The ideal candidate will have proven experience in managing client relationships within an agency environment, with a strong understanding of integrated marketing and communications. You will serve as the primary point of contact for clients, ensuring the successful delivery of projects and campaigns that meet and exceed expectations.

Key Responsibilities:

• Act as the main liaison between clients and internal teams, building and maintaining strong, long-term relationships.
• Manage day-to-day client communications, ensuring smooth workflow and timely responses.
• Oversee the execution of campaigns and projects from briefing to delivery, ensuring alignment with client objectives and agency standards.
• Collaborate with creative, media, and strategy teams to deliver innovative and effective solutions.
• Monitor project budgets, timelines, and deliverables to ensure high-quality execution.
• Identify opportunities for account growth and support in upselling additional services.
• Prepare and present reports, proposals, and performance reviews to clients.

Qualifications & Skills:

• Bachelor's degree in marketing, Business Administration, Communications, or a related field.
• Minimum of 3 years' experience in account management within a marketing, digital, or advertising agency.
• Strong understanding of integrated marketing campaigns and digital platforms.
• Excellent communication and presentation skills in both English and Arabic (preferred).
• Ability to manage multiple accounts and projects under tight deadlines.
• Strong problem-solving, negotiation, and organizational skills.
• Team player with a proactive and client-focused mindset.
• A collaborative and creative work environment.
• Opportunities for career growth and professional development.
• Competitive salary and benefits package.
• The chance to work with leading brands across different industries.

How to Apply:

If you are passionate about client service and thrive in a fast-paced agency setting, please submit your application or send your CV and portfolio (if applicable) to "" with the subject line
Account Executive– Jeddah
.

Mercer is seeking a dynamic Associate Director Client Experience to lead and manage client engagements across Saudi Arabia. In this role, you will play a critical part in driving business growth, managing client relationships, and delivering innovative human capital solutions. You will collaborate with global clients and partners across multiple industries, including banking, government entities, retail, academic institutions, pharmaceuticals, and aviation. You will also work alongside top business schools and consultancies to identify client development and succession planning needs.

This is a leadership role within our Client Delivery Team, where you will be responsible for managing large-scale, complex projects and ensuring successful delivery in line with client expectations.

Key Responsibilities:
• Lead and manage complex human capital consulting projects, particularly in talent assessment, leadership development, and succession planning.
• Act as a strategic advisor, providing insights on human capital transformation, restructuring, and leadership development.
• Build and maintain strong client relationships, ensuring long-term business success.
• Create and design custom assessment tools, reports, and solutions based on client needs.
• Work closely with large educational institutions and consulting firms to provide end-to-end human capital solutions.
• Collaborate with internal teams, including Client Success and R&D, to develop and refine Mercer’s consulting offerings.
• Support technology teams in the design and development of assessment tools and solutions.
• Prepare and deliver high-impact presentations to clients and senior stakeholders.
• Partner with the commercial team to develop tailored client proposals and solutions.

Who We’re Looking For:
• Saudi National with fluency in Arabic and English.
• 7+ years of experience in talent management, assessment, or human capital consulting.
• Strong background in project management and client engagement, with a proven ability to lead large, complex projects.
• Previous experience in a top-tier consultancy (Big 4, global HR consultancy, or leading test publisher) is highly desirable.
• Expertise in psychometric assessments and talent frameworks (BPS Test User: Occupational Ability and Personality certification is a plus).
• Excellent interpersonal skills and the ability to build and maintain relationships at all levels.
• Strong analytical and problem-solving skills, with the ability to develop innovative talent solutions.
• Outstanding presentation and communication skills, with the ability to engage C-level executives.

What We Offer:
• Competitive compensation package.
• 30 working days of annual leave plus public holidays.
• Comprehensive medical insurance for the employee and eligible dependents.
• Life insurance and global travel insurance coverage.
• The opportunity to work with a global leader in human capital consulting and collaborate with top-tier clients and institutions.

Book your seat NOW in the Mustashar Accelerator program - Only 4 weeks left

Book your seat NOW in the MiniMBA program to get a 20% EarlyBird Discount

The Mustashar Accelerator is a four-day virtual program to introduce you to the art of management consulting.

Acquire top tier management consulting skills and join our placement program to acquire a full-time job opportunity with leading consulting firms in KSA.

Job Description
In line with the relevant policy and requirements of the Government of the Kingdom of Saudi Arabia, preference will be given to Saudi nationals who apply for this role.
What Does Oracle's Customer Success Organization Do?
Our mission is to to be a catalyst for Oracle's customer success. We want to help our clients realize the maximum value of their Oracle Cloud solutions. We help unlock the full potential of Oracle Cloud by focusing on business outcomes. Indeed, the Customer Success Organization plays a key role in driving business outcomes across: (1) customer, (2) product, (3) partners/implementors, and (4) GTM/sales.

• CUSTOMER SUCCESS: We are the single source of truth across the complete customer lifecycle. Our goal is to live in the currency of customer success, driving winning NPS, CLV, and referenceable logos.
• PRODUCT SUCCESS: We demonstrate the art of the possible across Oracle's unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s).
• PARTNER SUCCESS: We train, enable, and certify partners, using SI success as a gateway to customer success.
• GTM SUCCESS: We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2.

Career Level - M3

Responsibilities
Responsibilities:
Customer Relationship Management:

• Build and nurture strong, long-lasting relationships with key customers.
• Serve as the primary point of contact for escalated customer issues and ensure timely resolution.

Team Leadership:

• Lead and mentor a team of Customer Success Representatives.
• Foster a collaborative and customer-centric culture within the team.

Customer Onboarding:

• Oversee the onboarding process for new clients, ensuring a seamless and positive experience.
• Develop and implement effective onboarding strategies to drive customer success.

Product Expertise:

• Develop a deep understanding of our products and services.
• Provide guidance and insights to customers on maximizing the value of our offerings.

Renewals and Expansion:

• Work closely with the sales team to identify opportunities for upselling and cross-selling.
• Drive customer renewals by demonstrating the ongoing value of our solutions.

Feedback and Improvement:

• Gather customer feedback and collaborate with internal teams to continuously improve products and services.
• Implement best practices to enhance the overall customer experience.

If you are…

An out-of-the-box thinker always looking for new approaches and solutions. You enjoy rolling up your sleeves and tackling challenges with a hands-on approach. You have a passion for customer success across the lifecycle-building relationships that blossom into trusted partnerships one decision at a time. Entrepreneurial-minded with sound judgement and can navigate complexity. You take ownership of your individual success as well as those around you, modeling integrity and accountability with colleagues and clients.

…then we want to talk to you

What You'll Bring
Your enthusiasm, knowledge and business acumen, and love and passion for customer success will help Oracle become the leading cloud service provider.

More specifically, you will have the experience described below:

• Passion for and ability to have cross-industry consultative conversations regarding business challenges and opportunities building trusted advisory relationships with customers and partners alike.
• Deep product and market expertise in Cloud Delivery, including customer needs, competitive landscape, and key trends in the industry.
• 7+ years of experience product line and/or Cloud transformation.
• Proven experience leading end-to-end success of cloud solutions across Product and other functions including Marketing, Sales, Service, Alliances, and/or Support.
• A highly collaborative leader who can navigate different personalities, work well in teams, and believes that 1+1=>3.
• are achieved.

Key Skills/Qualifications

• Master degree or equivalent.
• Proven experience in customer success management, with a track record of achieving and exceeding targets.
• Ability to work effectively with and through a matrix and a virtual organization.
• Successful track record as Program Director of transformational and international SaaS transformation.
• Experience in managing Turn around of escalated IT transformation projects.
• Bring a good level of overall functional Expertise in Saas (especially in ERP/HCM)
• Commercial sensitiveness of Saas Software contracts and Implementation costs
• Flexibility to work from home or travel across the region when required (assume max 50% travel – potentially needing travel on very short notice)
• Level 3: +7 of relevant experience in a customer success role.
• Level 4: +10 years of proven experience in customer success management.

Desired Skills/Qualifications

• PMI Project Management Professional (PMP) Certification or similar.
• International experience across MEA region

How You Will Be Measured:

• Referenceable Logos
• Client Satisfaction (CSAT)
• Net Promoter Score (NPS)
• Customer Lifetime Value (CLV)
• Renewals on ATR
• Install Base Expansion
• Time to First Value
• of Green and red accounts
  
• Group revenue and margin
• Net ARR
• Net Dollar Retention (NDR)
• Logo retention (LRR)
• Coverage (ARR and Accounts)
• Partner Success (e.g., # of Certified SIs, red accts)

What We Offer

• A driver's seat in a top project and program director role with Oracle internal and external visibility. A stepping stone for further growing your own career.
• Enriching your experience while being hands on and customer facing with the largest Oracle accounts in the region.
• Being an essential part of Oracle's Global Customer Success organization
• An ability to grow your network in a wide and international Oracle Cloud ecosystem.

Qualifications
Career Level - M3

About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation- or by calling in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Company Description

Rekaz is a cutting-edge software designed to help small and medium-sized businesses streamline booking, manage subscriptions, and optimize customer relationships through customizable pricing models. Our mission is to empower businesses with seamless, efficient, and scalable solutions.

Role Description

This is a full-time can be remote or in our office at Riyadh. A role for a Customer Success Associate. The Customer Success Associate will engage with customers regularly to ensure they are satisfied with our services, providing support to resolve any issues or concerns. Daily tasks include assisting customers with inquiries, tracking and analyzing customer feedback, and maintaining high levels of customer retention. Additionally, the role involves implementing customer success strategies to improve overall customer experience and satisfaction.

Qualifications

• Customer Engagement, Customer Support, and Customer Satisfaction skills
• Experience in Customer Retention strategies
• Strong Analytical Skills
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in the technology industry is a plus

Main Purpose of the Job:

The perfect candidate will answer a variety of enquiries received from several channels or via phone call in both English and Arabic. They will also be booking for different kinds of services, promote for other products, and marketing special events/ products to customers.

Promote the services provided by the company by making marketing calls and managing meetings with various parties and companies inside and outside the workplace.

Main Responsibilities:

• Completing sales booking and achieving the required sales target.
• Answering enquiries from several channels.
• Creating quotations and sending emails to individuals, companies, and schools.
• Communicating with suppliers for specific service-related matters.
• Do reservations follow ups.
• Research companies to attract for new services.
• In addition to other job-related tasks.

Qualifications:

• Saudi Nationality.
• Bachelor's degree/ diploma.
• Experience in customer service.
• Familiar with technology and CRM programs.
• Effective communication skill with clients.
• Negotiation and persuasion skill.
• Speaking and writing English fluently.
• Good listening skills.
• Ability to work under pressure.

Description Du Poste
Company Description
SOCOTEC ARABIA
, A global leader in testing, inspection, and certification services, with operations across more than 25 countries, is expanding its presence in Saudi Arabia.

We are seeking a qualified professional to oversee customer interactions and manage service requests through two main portals — one dedicated to insurance company clients and the other for internal company operations. This role serves as the primary point of contact for customers, ensuring timely updates, efficient inquiry resolution, and seamless coordination with the operations teams.

Job Description
Key Responsibilities:

• Manage daily operations of two customer portals (insurance company portal and company portal).
• Respond promptly to client inquiries, service requests, and complaints.
• Coordinate with internal teams to ensure service delivery meets contractual timelines.
• Monitor portal data for accuracy and completeness.
• Generate and submit periodic customer service reports.
• Maintain high levels of client satisfaction and service quality.
• Escalate issues to the Operations Manager when necessary.

Qualifications
Qualifications & Skills:

• Bachelor's degree in business administration or related field.
• 2–4 years of experience in customer service, preferably in IDI/TIC or insurance-related industries.
• Strong communication and interpersonal skills.
• Proficiency in using customer portals and Microsoft Office.
• Problem-solving skills and attention to detail.