150 Client Success jobs in Saudi Arabia
Client Success Manager
Posted 11 days ago
Job Viewed
Job Description
Do you love tech , but have a passion for people too ? As a Client Success Manager you will be responsible for owning and developing the relationship with clients and promoting the use ofaccesso services and products.As a part of theaccesso Ticketing Group, you will contribute to helping our clients sell more tickets, streamline operations, drive revenue and improve the experience of the end customer. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships, and so much more.
As a member of our Client Operations team, you’ll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities , you’ll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players , and love helping others.
Location: Riyadh, KSA
Reports to: Director of Operations
Travel ️ Requirement: Up to 40% across KSA, occasional travel to Dubai, UAE
What you’ll be working on:
- Maintaining and building outstanding lines of communication with clients as well as internal teams including customer support and quality assurance.
- Facilitate communication between technical teams and business stakeholders to ensure alignment and understanding of requirements
- Translate business requirements or issues into clear and concise technical specifications for software development. As a Systems Specialist, the main analysis is in relation to the technical and functional aspects of the system, including areas such as integration with external systems/devices/applications, SQL Queries and API services.
- Supporting third parties during integration activities with Horizon
- Overseeing both new clients and continued development of existing clients; leading the technical and functional, client activities in a prioritized and pro-active manner.
- Proactively managing high level, complex client service issues, researching and resolving issues quickly and efficiently.
- Contributing to overallaccesso growth and profitability by working with clients to subscribe to additional service opportunities, general higher utilization of existing services and support continued renewal contracts.
- Conducting demos for clients to understand the new system features and implementations which they can subscribe to.
- Advising clients on industry best practice and best use of the software.
- Provide training to end-users and support teams on system, applications and functionalities.
- Managing client support notifications, requests, and Service Desk tickets.
- Performing testing on new software releases and troubleshooting/supporting software development team in case issues are found.Keeping clients informed of significant issues that might affect them.
- Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
- Create comprehensive documentation including system manuals, user guides, and technical specifications.
- Supporting accesso sales team in the preparation and demo of the Horizon solution.
What you bring to the role:
- Willing to work extended hours when necessary to ensure the service delivered to our clients is of the highest standards, andthatany challenges are dealt with swiftly and efficiently to minimize operational impact, guest experiences,and ticket sales. Our clients are theme parks and attractions so this will include support during evenings,weekends,or holidays, especially during seasonal peaks.
- Previous account management experience ideally supporting enterprise-level clients within the theme park or leisure industry experience in the Middle East.
- General computer skills including the Microsoft suite of products and Outlook are required.
- Experience with web-based technology,
- Exceptional organizational skills and the ability to prioritize tasks.
- Ability to facilitate daily responsibilities with little to no direction.The role will be based in Riyadh out of the client offices. The ability to work autonomously is fundamental to your success in this role.
️ Bonus points if you have:
- Bachelor’s degree in business, Technology or a related field is a distinct advantage.
- Previous eCommerce, ticketing, or guest-facing service industry experience.
- Arabic language knowledge
- Experience working with Horizon/VGS ticketing software or similar.
*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.
LIFE at accesso:Ataccesso , we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We’ve created a virtual environment with no shortage of connection – so share memes and high fives with teammates, or break up your day with virtual escape quests, “Online Office Olympics” and more! Work-life balance is important here too, so you’ll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).
We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at so that we can set you up for success.Learn more aboutDiversity & Inclusion ataccesso . You can review our candidate privacy statement here: Candidate Privacy Statement
ABOUTaccesso :Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues by creating innovative technology solutions that enhance the guest journey from start to finish. Currently,accesso employs over500team members around the globe , many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we’re constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.
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Apply for this job*
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First Name *
Last Name *
Email *
Phone *
Resume/CV *
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Accepted file types: pdf, doc, docx, txt, rtf
How did you learn about this opportunity? If you are a referral from an accesso employee, please provide their name. *
What salary rate/range are you seeking? *
Are you 18 years or older? * Select.
Do you now, or will you in the future, require employer sponsorship for work authorization in the Saudi Arabia? * Select.
Please note we are unable to work on a Corp to Corp basis.
What are your preferred pronouns? *
He/him
She/her
They/them
Xe/xem
Ey/em
Hir/hir
Fae/faer
Hu/hu
Use name only
Let us know your pronouns so that we can be sure to address you correctly.
accesso Demographic Survey (optional)At accesso, we celebrate the diverse perspectives of our team members, and are dedicated to fostering a culture centered around inclusivity and belonging
To help us on this mission, we invite you to participate in this brief, entirely optional survey. Please be assured that any information shared is strictly confidential and will in no way impact your candidacy for current or future roles. We're simply eager to learn more about our diversity and inclusion strides, and your insights are key piece to the puzzle.
How would you describe your gender identity? (mark all that apply) Select.
How would you describe your racial/ethnic background? Select.
Do you identify as having a disability? Please note: If there are any accommodations you may need throughout the hiring process, please feel free to communicate them with our recruiting team so that we can set you up for success. Select.
Are you a veteran or active member of the Armed Forces? (select one) Select.
#J-18808-LjbffrClient Success Manager
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the Client Success Manager role at accesso .
Position OverviewDo you love tech, but also have a passion for people? As a Client Success Manager , you will be responsible for owning and developing client relationships, promoting the use of accesso services and products. You will help clients sell more tickets, streamline operations, drive revenue, and enhance the customer experience through our ticketing solutions, which include general admissions, reserved seats, time-specific tickets, season passes, memberships, and more.
As part of our Client Operations team, you’ll ensure clients receive the support they need to create memorable guest experiences. Your interpersonal skills and problem-solving abilities will be key in providing operational assistance and collaborating with peers to find innovative solutions to daily challenges. We value patience, teamwork, and a passion for helping others.
Location:Riyadh, KSA
Reports to:Director of Operations
Travel Requirement:Up to 40% across KSA, occasional travel to Dubai, UAE
Responsibilities:- Maintain and build communication with clients and internal teams including support and quality assurance.
- Facilitate communication between technical teams and business stakeholders to ensure alignment.
- Translate business requirements into technical specifications for software development, including system integration, SQL queries, and API services.
- Support third-party integrations with Horizon.
- Oversee new and existing clients, leading technical and functional client activities.
- Manage complex client service issues proactively.
- Contribute to company growth by promoting additional services and support contract renewals.
- Conduct demos and advise clients on best practices and software use.
- Provide training on systems and functionalities.
- Manage support requests and tickets.
- Test new software releases and support troubleshooting.
- Evaluate and improve processes and procedures.
- Create documentation such as manuals and technical specs.
- Assist sales team with demos of Horizon solutions.
- Willingness to work extended hours during peak times, including evenings, weekends, or holidays.
- Experience in account management, ideally supporting enterprise clients in the theme park or leisure industry in the Middle East.
- Proficiency in Microsoft Office and Outlook.
- Experience with web technologies.
- Strong organizational skills and ability to prioritize.
- Ability to work independently with minimal supervision.
- Bachelor’s degree in business, technology, or related field.
- Experience in eCommerce, ticketing, or guest services industry.
- Arabic language skills.
- Experience with Horizon/VGS or similar ticketing software.
- Encouraged to apply even if not all qualifications are met.
We foster a fun, inclusive culture that values diversity and innovation. Our remote environment offers flexibility, and we celebrate what makes each of us unique. We are committed to equal opportunity and providing accommodations during the hiring process.
About AccessoOur mission is to enhance the guest experience through innovative technology solutions in the attractions and leisure industry. With over 500 employees worldwide, we develop solutions that streamline operations and increase revenue for our clients.
#J-18808-LjbffrClient Success Manager
Posted 11 days ago
Job Viewed
Job Description
Do you love tech , but have a passion for people too ? As a Client Success Manager you will be responsible for owning and developing the relationship with clients and promoting the use ofaccesso services and products.As a part of theaccesso Ticketing Group, you will contribute to helping our clients sell more tickets, streamline operations, drive revenue and improve the experience of the end customer. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships, and so much more.
As a member of our Client Operations team, you’ll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities , you’ll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players , and love helping others.
Location: Riyadh, KSA
Reports to: Director of Operations
Travel ️ Requirement: Up to 40% across KSA, occasional travel to Dubai, UAE
What you’ll be working on:
- Maintaining and building outstanding lines of communication with clients as well as internal teams including customer support and quality assurance.
- Facilitate communication between technical teams and business stakeholders to ensure alignment and understanding of requirements
- Translate business requirements or issues into clear and concise technical specifications for software development. As a Systems Specialist, the main analysis is in relation to the technical and functional aspects of the system, including areas such as integration with external systems/devices/applications, SQL Queries and API services.
- Supporting third parties during integration activities with Horizon
- Overseeing both new clients and continued development of existing clients; leading the technical and functional, client activities in a prioritized and pro-active manner.
- Proactively managing high level, complex client service issues, researching and resolving issues quickly and efficiently.
- Contributing to overallaccesso growth and profitability by working with clients to subscribe to additional service opportunities, general higher utilization of existing services and support continued renewal contracts.
- Conducting demos for clients to understand the new system features and implementations which they can subscribe to.
- Advising clients on industry best practice and best use of the software.
- Provide training to end-users and support teams on system, applications and functionalities.
- Managing client support notifications, requests, and Service Desk tickets.
- Performing testing on new software releases and troubleshooting/supporting software development team in case issues are found.Keeping clients informed of significant issues that might affect them.
- Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
- Create comprehensive documentation including system manuals, user guides, and technical specifications.
- Supporting accesso sales team in the preparation and demo of the Horizon solution.
What you bring to the role:
- Willing to work extended hours when necessary to ensure the service delivered to our clients is of the highest standards, andthatany challenges are dealt with swiftly and efficiently to minimize operational impact, guest experiences,and ticket sales. Our clients are theme parks and attractions so this will include support during evenings,weekends,or holidays, especially during seasonal peaks.
- Previous account management experience ideally supporting enterprise-level clients within the theme park or leisure industry experience in the Middle East.
- General computer skills including the Microsoft suite of products and Outlook are required.
- Experience with web-based technology,
- Exceptional organizational skills and the ability to prioritize tasks.
- Ability to facilitate daily responsibilities with little to no direction.The role will be based in Riyadh out of the client offices. The ability to work autonomously is fundamental to your success in this role.
️ Bonus points if you have:
- Bachelor’s degree in business, Technology or a related field is a distinct advantage.
- Previous eCommerce, ticketing, or guest-facing service industry experience.
- Arabic language knowledge
- Experience working with Horizon/VGS ticketing software or similar.
*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.
LIFE at accesso:Ataccesso , we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We’ve created a virtual environment with no shortage of connection – so share memes and high fives with teammates, or break up your day with virtual escape quests, “Online Office Olympics” and more! Work-life balance is important here too, so you’ll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).
We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at so that we can set you up for success.Learn more aboutDiversity & Inclusion ataccesso . You can review our candidate privacy statement here: Candidate Privacy Statement
ABOUTaccesso :Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues by creating innovative technology solutions that enhance the guest journey from start to finish. Currently,accesso employs over500team members around the globe , many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we’re constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.
Create a Job Alert
Interested in building your career at accesso? Get future opportunities sent straight to your email.
Apply for this job*
indicates a required field
First Name *
Last Name *
Email *
Phone *
Resume/CV *
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
How did you learn about this opportunity? If you are a referral from an accesso employee, please provide their name. *
What salary rate/range are you seeking? *
Are you 18 years or older? * Select.
Do you now, or will you in the future, require employer sponsorship for work authorization in the Saudi Arabia? * Select.
Please note we are unable to work on a Corp to Corp basis.
What are your preferred pronouns? *
He/him
She/her
They/them
Xe/xem
Ey/em
Hir/hir
Fae/faer
Hu/hu
Use name only
Let us know your pronouns so that we can be sure to address you correctly.
accesso Demographic Survey (optional)At accesso, we celebrate the diverse perspectives of our team members, and are dedicated to fostering a culture centered around inclusivity and belonging
To help us on this mission, we invite you to participate in this brief, entirely optional survey. Please be assured that any information shared is strictly confidential and will in no way impact your candidacy for current or future roles. We're simply eager to learn more about our diversity and inclusion strides, and your insights are key piece to the puzzle.
How would you describe your gender identity? (mark all that apply) Select.
How would you describe your racial/ethnic background? Select.
Do you identify as having a disability? Please note: If there are any accommodations you may need throughout the hiring process, please feel free to communicate them with our recruiting team so that we can set you up for success. Select.
Are you a veteran or active member of the Armed Forces? (select one) Select.
#J-18808-LjbffrAssociate Director Client Success
Posted 9 days ago
Job Viewed
Job Description
Mercer is seeking a dynamic Associate Director Client Experience to lead and manage client engagements across Saudi Arabia. In this role, you will play a critical part in driving business growth, managing client relationships, and delivering innovative human capital solutions. You will collaborate with global clients and partners across multiple industries, including banking, government entities, retail, academic institutions, pharmaceuticals, and aviation. You will also work alongside top business schools and consultancies to identify client development and succession planning needs.
This is a leadership role within our Client Delivery Team, where you will be responsible for managing large-scale, complex projects and ensuring successful delivery in line with client expectations.
Key Responsibilities:
• Lead and manage complex human capital consulting projects, particularly in talent assessment, leadership development, and succession planning.
• Act as a strategic advisor, providing insights on human capital transformation, restructuring, and leadership development.
• Build and maintain strong client relationships, ensuring long-term business success.
• Create and design custom assessment tools, reports, and solutions based on client needs.
• Work closely with large educational institutions and consulting firms to provide end-to-end human capital solutions.
• Collaborate with internal teams, including Client Success and R&D, to develop and refine Mercer’s consulting offerings.
• Support technology teams in the design and development of assessment tools and solutions.
• Prepare and deliver high-impact presentations to clients and senior stakeholders.
• Partner with the commercial team to develop tailored client proposals and solutions.
Who We’re Looking For:
• Saudi National with fluency in Arabic and English.
• 7+ years of experience in talent management, assessment, or human capital consulting.
• Strong background in project management and client engagement, with a proven ability to lead large, complex projects.
• Previous experience in a top-tier consultancy (Big 4, global HR consultancy, or leading test publisher) is highly desirable.
• Expertise in psychometric assessments and talent frameworks (BPS Test User: Occupational Ability and Personality certification is a plus).
• Excellent interpersonal skills and the ability to build and maintain relationships at all levels.
• Strong analytical and problem-solving skills, with the ability to develop innovative talent solutions.
• Outstanding presentation and communication skills, with the ability to engage C-level executives.
What We Offer:
• Competitive compensation package.
• 30 working days of annual leave plus public holidays.
• Comprehensive medical insurance for the employee and eligible dependents.
• Life insurance and global travel insurance coverage.
• The opportunity to work with a global leader in human capital consulting and collaborate with top-tier clients and institutions.
Book your seat NOW in the Mustashar Accelerator program - Only 4 weeks left
Book your seat NOW in the MiniMBA program to get a 20% EarlyBird Discount
The Mustashar Accelerator is a four-day virtual program to introduce you to the art of management consulting.
Acquire top tier management consulting skills and join our placement program to acquire a full-time job opportunity with leading consulting firms in KSA.
#J-18808-LjbffrAssociate Director Client Success
Posted today
Job Viewed
Job Description
Mercer is seeking a dynamic Associate Director Client Experience to lead and manage client engagements across Saudi Arabia. In this role, you will play a critical part in driving business growth, managing client relationships, and delivering innovative human capital solutions. You will collaborate with global clients and partners across multiple industries, including banking, government entities, retail, academic institutions, pharmaceuticals, and aviation. You will also work alongside top business schools and consultancies to identify client development and succession planning needs.
This is a leadership role within our Client Delivery Team, where you will be responsible for managing large-scale, complex projects and ensuring successful delivery in line with client expectations.
Key Responsibilities:
• Lead and manage complex human capital consulting projects, particularly in talent assessment, leadership development, and succession planning.
• Act as a strategic advisor, providing insights on human capital transformation, restructuring, and leadership development.
• Build and maintain strong client relationships, ensuring long-term business success.
• Create and design custom assessment tools, reports, and solutions based on client needs.
• Work closely with large educational institutions and consulting firms to provide end-to-end human capital solutions.
• Collaborate with internal teams, including Client Success and R&D, to develop and refine Mercer’s consulting offerings.
• Support technology teams in the design and development of assessment tools and solutions.
• Prepare and deliver high-impact presentations to clients and senior stakeholders.
• Partner with the commercial team to develop tailored client proposals and solutions.
Who We’re Looking For:
• Saudi National with fluency in Arabic and English.
• 7+ years of experience in talent management, assessment, or human capital consulting.
• Strong background in project management and client engagement, with a proven ability to lead large, complex projects.
• Previous experience in a top-tier consultancy (Big 4, global HR consultancy, or leading test publisher) is highly desirable.
• Expertise in psychometric assessments and talent frameworks (BPS Test User: Occupational Ability and Personality certification is a plus).
• Excellent interpersonal skills and the ability to build and maintain relationships at all levels.
• Strong analytical and problem-solving skills, with the ability to develop innovative talent solutions.
• Outstanding presentation and communication skills, with the ability to engage C-level executives.
What We Offer:
• Competitive compensation package.
• 30 working days of annual leave plus public holidays.
• Comprehensive medical insurance for the employee and eligible dependents.
• Life insurance and global travel insurance coverage.
• The opportunity to work with a global leader in human capital consulting and collaborate with top-tier clients and institutions.
Book your seat NOW in the Mustashar Accelerator program - Only 4 weeks left
Book your seat NOW in the MiniMBA program to get a 20% EarlyBird Discount
The Mustashar Accelerator is a four-day virtual program to introduce you to the art of management consulting.
Acquire top tier management consulting skills and join our placement program to acquire a full-time job opportunity with leading consulting firms in KSA.
#J-18808-LjbffrClient Success Manager / Sales Account Manager
Posted 25 days ago
Job Viewed
Job Description
Male
Visa, Medical Insurance, Annual Air Ticket
Vacancy
1 Vacancy
Job Description
Customer Relationship Management:
· Build and nurture long-term relationships with C-level executives and key stakeholders across strategic accounts.
· Regularly engage with customers to understand their evolving needs, expectations, and satisfaction levels.
Business Growth:
· Identify cross-sell and upsell opportunities within existing accounts, ensuring continuous business expansion.
· Develop actionable strategies to increase revenue by aligning customer objectives with our service offerings.
· Design and implement comprehensive account strategies for each strategic customer, ensuring alignment with organizational goals.
· Establish and monitor key performance indicators (KPIs) for account success, focusing on retention, satisfaction, and growth metrics.
Internal Collaboration:
· Act as the primary point of contact between clients and internal delivery, technology, and leadership teams.
· Facilitate regular cross-functional meetings to align on project priorities, deadlines, and deliverables.
Performance and Metrics:
· Continuously track account health, utilizing tools like NPS, customer satisfaction scores, and churn analytics.
· Provide monthly and quarterly performance reports, highlighting achievements, risks, and actionable recommendations.
Customer Advocacy:
· Advocate for customer needs in internal strategy discussions, ensuring services evolve to meet market demands.
· Host customer success reviews and workshops to reinforce the value delivered by our solutions.
· Proactively identify and resolve potential service delivery issues, minimizing impact on client operations.
· Implement processes for continuous improvement in customer service standards.
Desired Candidate Profile
What We Look For In You (i.e., Job Requirements)
· 10-15 years of experience in Account Management, Client Success or business development roles in tech driven environments. Exposure to the Saudi market is a must.
· Has worked closely with IT, cloud, telecom, SaaS, or related services. Exposure to IT services or consulting models is a plus.
· Expertise in stakeholder management and customer relationship management (especially with VP/CxO level stakeholders)
· Excellent communication & presentation skills. Expertise in influencing decisions to achieve the best outcome.
· Excellent at cross-functional collaboration. Ability to build a rapport with delivery & technology teams & functional heads.
· Strong understanding of Software Development Lifecycle and project delivery.
· Strong strategic thinking and commercial acumen—can spot opportunities and influence decision-making.
· Highly driven, self-motivated & result oriented. Ability to work with minimal supervision.
· Flexible, Open to new ideas & willing to adapt.
Job Location: Anywhere in Saudi
ARABIC Speaking is a must.
Interested aspirants can share their updated CV ASAP along with current & expected salary and notice period
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
MAITRI GLOBAL PRIVATE LIMITED
Madhura
#J-18808-LjbffrGlobal Account Manager client Success ksa - Oracle
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Deliver against all required KPIs
- Revenue Retention & Growth
- Account Retention
- Time to Value & Success Initiatives
- Customer satisfaction
- Customer References
**Account Planning**:
- Develop and execute high quality and actionable Account plans for all accounts in conjunction with account sales representatives, services and partner organisations such as:
- New Account Onboarding Planning (Implementation & Initial Onboarding) within the first 30 days of a new account including establish a Governance model
- Investment Decision Plan & Customer Maturity Plan within first 6 Months
- Adoption and Value Realization Plan throughout the term and as determined by account
- Renewal Account Plan begins between 6-12 months from renewal date (depending on the account)
- Opportunity plan support with the Applications Sales and Consulting Sales Representatives
**Relationship Management**:
- Focused point of contact for primary/executive communications and corporate interactions with the account.
- Develop engagement plan in conjunction with internal and external stakeholders to enhance long-term corporate value of the account.
- Continuously identify and establish relationships with key stakeholders and influencers within accounts.
- Full understanding of the accounts purchasing and decision processes.
**Direct Revenue Generation**:
- Develop in-depth understanding of account objectives and problems in order to identify and qualify all opportunities within the account to ensure Sales wins
- Prepare the account for Renewal by formulating the renewal process as defined by the Renewal strategy.
- Continuously promote and qualify new product and services opportunities for all accounts
- Support in the preparation of presentations and proposals and product, technical, and security related responses to RFPs/RFIs
- Maintain a high level of understanding of competitors and positioning statements.
**Quality of Service**:
- Ensure that the customer is receiving appropriate levels of support, through utilising the available Oracle resources (Contact Centre, Support Central, CO training, Product Support etc.)
- Respond in a timely manager to customer enquiries and ensure that the appropriate response / action is delivered
- Maintain regular contact with each account to identify emerging service issues
- Proactively provide input into customer service strategy, training requirements, procedures and direction.
- Work closely with the Client Operations and Sales teams to promote teamwork and collaboration
- Establish risks associated with each agreement and develop mitigation strategies.
- Maintain an understanding of the businesses within the assigned territory and the factors that influence spending patterns.
- Coordinate and contribute to internal communications with all Oracle offices as required to manage accounts within your portfolio
**Leadership**:
- Management and coordination of Account Management activities within account
- Drive and support the national / regional / global selling effort into the account.
- Identify national / regional / global team members and create communication links, matching team configuration with the nature of the sales opportunities at the account.
- Connect stakeholders on a global level and create a virtual team environment.
- Utilise effective project management skills to co-ordinate change management protocols within accounts
- Submit detailed reports on time
- Mentor junior colleagues
- Contribute to team meetings
**General**:
- Maintain excellent knowledge of Oracle’s products including their demonstration, pricing and administrative procedures.
- Maintain knowledge of Oracle’s products and current Account Management and Sales procedures
- Update and maintain accurate data on CRM.
Career Level - IC4
This job has been sourced from an external job board.
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Customer Support Representative
Posted 1 day ago
Job Viewed
Job Description
Job Summary
As a Customer Support Representative, you will be the friendly and helpful voice of our brand, ensuring a seamless and positive shopping experience for every customer.
You will be responsible for handling a wide range of inquiries via phone, email, and live chat, from answering questions about product availability and order status to resolving shipping issues, processing returns, and assisting with refunds.
The ideal candidate is an empathetic problem-solver with excellent communication skills, dedicated to turning customer questions and concerns into moments of delight and trust
Who Are We
Raqtan provides comprehensive commercial kitchen solutions for both hotel projects and F&B outlets across the hospitality sector.
Our scope of work encompasses detailed consultation, custom kitchen design, and full engineering services.
We specialize in the supply and installation of complete commercial kitchen equipment packages, including cold-rooms, water filtration systems, and custom stainless-steel fabrications.
Our technical team handles all aspects of installation, testing, and commissioning of commercial kitchen equipment to ensure optimal performance.
With end-to-end project management capabilities, we deliver turnkey commercial kitchen solutions that meet the exacting standards of high-end hospitality establishments, handling everything from initial planning through final implementation.
Responsibilities
Handle inbound calls and WhatsApp messages from customers
Log service requests and update customers on progress
Coordinate with internal teams to resolve issues
Escalate urgent or unresolved issues as needed
Ensure accurate documentation of all customer interactions
Follow up on open tickets until closure
What We're Looking For
A Growth Mindset : We're looking for someone who sees this role not just as a job, but as the first step in a long-term career with our company.
You're eager to learn the fundamentals and build a strong foundation that will set you up for future opportunities.
An Impact-Driven Professional : We believe every role, no matter the title, has a direct impact on the company's success.
You're the kind of person who wants to do more than just answer calls.
You want to understand customer feedback and actively contribute to improving our products and processes.
A Natural Problem-Solver : You love a good challenge and are persistent in finding solutions.
You will go the extra mile to assist clients and find ways to improve their experience.
Required skills and qualifications
Minimum 1-2 years in a customer service or call center role
Strong communication skills (Arabic & English)
Customer handling via phone and WhatsApp
Basic CRM usage
Problem-solving and empathy
Familiarity with service ticketing systems
Typing speed and accuracy
Desired skills and qualifications
Experience in after-sales service or technical support
Ability to multitask across chats and calls
#J-18808-LjbffrCustomer Support Representative
Posted 2 days ago
Job Viewed
Job Description
Join us in transforming customer experience at Tabby! As a Customer Experience Representative, you’ll play a crucial role in ensuring every interaction leaves a lasting positive impact. This isn’t just a job; it’s a chance to champion our customers and set new standards in satisfaction.
About the role
Package
Pay rate varies according to Arabic and English language skills:
- Department
- Customer Support Ops
- Employment Type
- Full Time
- Location
- Egypt
- Workplace type
- Onsite
Duties and Responsibilities:
- Support Tabby customers over chat and phone calls and answer their queries
- Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
- Champion and implement customer service policies and procedures that align with company objectives
- Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
- Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.
Qualifications and Requirements:
- Proficiency in both written and spoken English and Arabic
- Post Graduate Degree, preferably in math, business, marketing, finance
- Excellent analytical, communication, and problem-solving skills
- Good self-awareness and excellent soft-skills
- Ability to multitask, meet deadlines, and work in a fast-paced environment
- Ability to work effectively and build strong relationships with cross-functional teams
- Ability to handle pressure
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
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Register Your Interest #J-18808-LjbffrCustomer Support Representative
Posted 4 days ago
Job Viewed
Job Description
Job Summary:
As a Customer Support Representative, you will be the friendly and helpful voice of our brand, ensuring a seamless and positive shopping experience for every customer. You will be responsible for handling a wide range of inquiries via phone, email, and live chat, from answering questions about product availability and order status to resolving shipping issues, processing returns, and assisting with refunds. The ideal candidate is an empathetic problem-solver with excellent communication skills, dedicated to turning customer questions and concerns into moments of delight and trust
Who Are We:
Raqtan provides comprehensive commercial kitchen solutions for both hotel projects and F&B outlets across the hospitality sector. Our scope of work encompasses detailed consultation, custom kitchen design, and full engineering services. We specialize in the supply and installation of complete commercial kitchen equipment packages, including cold-rooms, water filtration systems, and custom stainless-steel fabrications. Our technical team handles all aspects of installation, testing, and commissioning of commercial kitchen equipment to ensure optimal performance. With end-to-end project management capabilities, we deliver turnkey commercial kitchen solutions that meet the exacting standards of high-end hospitality establishments, handling everything from initial planning through final implementation.
Responsibilities:
- Handle inbound calls and WhatsApp messages from customers
- Log service requests and update customers on progress
- Coordinate with internal teams to resolve issues
- Escalate urgent or unresolved issues as needed
- Ensure accurate documentation of all customer interactions
- Follow up on open tickets until closure
Required skills and qualifications:
- Minimum 1-2 years in a customer service or call center role
- Strong communication skills (Arabic & English)
- Customer handling via phone and WhatsApp
- Basic CRM usage
- Problem-solving and empathy
- Familiarity with service ticketing systems
- Typing speed and accuracy
Desired skills and qualifications:
- Experience in after-sales service or technical support
- Ability to multitask across chats and calls
What We're Looking For:
- A Growth Mindset: We're looking for someone who sees this role not just as a job, but as the first step in a long-term career with our company. You're eager to learn the fundamentals and build a strong foundation that will set you up for future opportunities.
- An Impact-Driven Professional: We believe every role, no matter the title, has a direct impact on the company's success. You're the kind of person who wants to do more than just answer calls. You want to understand customer feedback and actively contribute to improving our products and processes.
- A Natural Problem-Solver: You love a good challenge and are persistent in finding solutions. You will go the extra mile to assist clients and find ways to improve their experience.