874 Client Solutions jobs in Saudi Arabia

Job Summary
Financing and Securities Services, a division within Financial Markets, will cover all Securities Services Client businesses services – Custody, Clearing, Fiduciary and Fund Services, Securities Lending, Money Markets and Prime Services, as well as Utilities services –Funding Desk, Credit Valuation Adjustment, and the Modelling and Analytics Group.

The key objective of the Client Solutions team is to create an excellent client experience for our clients across our footprint. This should be uniform and consistent across all booking locations. The mandate of this team commences from post sales through to day-to-day servicing of our clients. The core function of this team currently includes implementation, local service management, client services for both Securities Services and Prime Brokerage. This team will act as a conduit between Front Office and Operations, ensuring a seamless handshake between both parties, and a streamline day-to-day servicing.

The role is also responsible for the client relationship throughout the implementation process and will act as the single point of contact for the client during the implementation phase. He/she will participate in meetings with the client and define the solution design. Independently implement local client accounts and collaborate with global implementation teams on complex multi-market client accounts. Contribute to, and implements, the global client management strategy for SS clients.

Key Responsibilities

• Responsible for the onboarding and day to day account and relationship management of Financing and Securities Services (FSS) clients.
• Responsible is to actively manage and maintain a strong level of satisfaction among the most clients within Securities Services globally.
• Manage existing clients to maximise their satisfaction and long-term contribution to the bottom line.
• Retains existing business and creates opportunities for new business referrals to work alongside with Sales.
• Be a trusted advisor to the client based on current and future needs to continue to develop the client relationship.
• Responsible for the client relationship throughout the implementation process and will act as the single point of contact for the client during the implementation phase.
• Support the FSS business and clients through effective transition from sales prospect/mandate to client go-live.
• Works closely with Sales/Coverage teams to fully understand the client and its business and thereby formulate appropriate onboarding plans.
• Identify ways to shorten onboarding times and commence revenue flow as soon as possible.
• Achieve positive client feedback and client's willing to act as SCB referees for future business.
• Maintain close and collaborative relationships with internal stakeholders and key clients.
• Provides regular implementation updates and escalates key issues on a timely basis to senior management
• Provide best in class relationship management ensuring all client requirements are met or captured for future development.
• Proactively maintains an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them.
• Communicates Client Management strategy to business partners to ensure understanding of Client Management principles
• Works closely with Sales and Product Management to define client requirements and prioritise accordingly

Skills And Experience

• Client Relationship management
• Strong stakeholder management skills
• Experience in onboarding client accounts and transitioning into delivery of operational service.
• Dynamic team player, capable of adopting collaborative approach in designing unique client solutions.
• Good knowledge of Securities Services and well versed with local banking rules, regulations, and guidelines.
• Knowledge of client documentation and project management skills, attention to detail and diligence in execution
• Ability to work under strict timelines, budget and produce high quality deliverables.
• Self-motivated, confident individual with excellent communication and presentation skills.
• Out of the box creative thinking and decision-making abilities in crunch situations.
• Analytical skills – ability to review & analyse workflows and procedure to drive process improvements, enhancing client experience.
• Good relationship management skills. Strong ability to manage and effectively influence multiple stakeholders.
• Strong drive for results, ability to plan, track and follow through to drive results
• Thorough understanding of complex clients and ability to deliver in challenging situations.
• CME1 (A&B) & CME4 (A&B) qualification preferred.

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job ID: 40804

Location: Riyadh, SA

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 1 Oct 2025

Job Summary

Financing and Securities Services, a division within Financial Markets, will cover all Securities Services Client businesses services – Custody, Clearing, Fiduciary and Fund Services, Securities Lending, Money Markets and Prime Services, as well as Utilities services –Funding Desk, Credit Valuation Adjustment, and the Modelling and Analytics Group.

The key objective of the Client Solutions team is to create an excellent client experience for our clients across our footprint. This should be uniform and consistent across all booking locations. The mandate of this team commences from post sales through to day-to-day servicing of our clients. The core function of this team currently includes implementation, local service management, client services for both Securities Services and Prime Brokerage. This team will act as a conduit between Front Office and Operations, ensuring a seamless handshake between both parties, and a streamline day-to-day servicing.

The role is also responsible for the client relationship throughout the implementation process and will act as the single point of contact for the client during the implementation phase. He/she will participate in meetings with the client and define the solution design. Independently implement local client accounts and collaborate with global implementation teams on complex multi-market client accounts. Contribute to, and implements, the global client management strategy for SS clients.

Key Responsibilities

• Responsible for the onboarding and day to day account and relationship management of Financing and Securities Services (FSS) clients.
• Responsible is to actively manage and maintain a strong level of satisfaction among the most clients within Securities Services globally.
• Manage existing clients to maximise their satisfaction and long-term contribution to the bottom line.
• Retains existing business and creates opportunities for new business referrals to work alongside with Sales.
• Be a trusted advisor to the client based on current and future needs to continue to develop the client relationship.
• Responsible for the client relationship throughout the implementation process and will act as the single point of contact for the client during the implementation phase.
• Support the FSS business and clients through effective transition from sales prospect/mandate to client go-live.
• Works closely with Sales/Coverage teams to fully understand the client and its business and thereby formulate appropriate onboarding plans.
• Identify ways to shorten onboarding times and commence revenue flow as soon as possible.
• Achieve positive client feedback and client's willing to act as SCB referees for future business.
• Maintain close and collaborative relationships with internal stakeholders and key clients.
• Provides regular implementation updates and escalates key issues on a timely basis to senior management
• Provide best in class relationship management ensuring all client requirements are met or captured for future development.
• Proactively maintains an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them.
• Communicates Client Management strategy to business partners to ensure understanding of Client Management principles
• Works closely with Sales and Product Management to define client requirements and prioritise accordingly

Skills and Experience

• Client Relationship management
• Strong stakeholder management skills
• Experience in onboarding client accounts and transitioning into delivery of operational service.

• Dynamic team player, capable of adopting collaborative approach in designing unique client solutions.

• Good knowledge of Securities Services and well versed with local banking rules, regulations, and guidelines.

• Knowledge of client documentation and project management skills, attention to detail and diligence in execution
• Ability to work under strict timelines, budget and produce high quality deliverables.
• Self-motivated, confident individual with excellent communication and presentation skills.
• Out of the box creative thinking and decision-making abilities in crunch situations.
• Analytical skills – ability to review & analyse workflows and procedure to drive process improvements, enhancing client experience.
• Good relationship management skills. Strong ability to manage and effectively influence multiple stakeholders.
• Strong drive for results, ability to plan, track and follow through to drive results
• Thorough understanding of complex clients and ability to deliver in challenging situations.
• CME1 (A&B) & CME4 (A&B) qualification preferred.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

• Serve as the technical champion for our clients across regional oil, gas, and broader energy sectors.
• Design and deliver high-impact solutions using OLI’s industry-defining modeling platform.
• Shape every client engagement around measurable outcomes—adoption, efficiency, and ROI.

• Act as the Go-To-Market solution owner for your vertical.
• Define value propositions that resonate with operators, engineers, and enterprise buyers.
• Equip our teams with the tools and narratives they need to win and expand.

• Push boundaries—integrating AI/ML, cloud-first infrastructure, and automation into client journeys.
• Collaborate with Product, R&D, and Engineering to champion solution enhancements and new use cases. Be a customer centric catalyst internally by amplifying the voice of our clients and the industry.
• Represent OLI at conferences and industry forums as a thought leader in digital process innovation.

• Partner closely with Sales, Client Success, Product, Support and Marketing to align strategy and execution.
• Provide Level 2 technical guidance and lead advanced training programs.
• Mentor peers and contribute to a culture of excellence, trust, and curiosity.

• You are currently based in Saudi Arabia and authorized to work in the Kingdom.
• 5+ years in oil & gas process industries, with deep domain credibility.
• Experience in corrosion management within an industrial operational environment.
• Strong experience in process modeling, simulation, and client-facing solution design.
• 2+ years using tools like OLI, Aspen Plus, HYSYS, gPROMS, PRO/II, or similar.

• Advanced degree in chemical engineering, chemistry, or industrial process systems.
• Experience in digital transformation initiatives across the asset lifecycle.
• Familiarity with water chemistry, electrolyte modeling, or thermophysical systems.
• 5+ years of experience working for or with in region ICP companies.

• An exceptional communicator—clear, confident, and collaborative.
• A strategic thinker with sharp commercial instincts.
• Energized by solving hard problems and creating structure in complexity.

Main Purpose of the Job:

The perfect candidate will answer a variety of enquiries received from several channels or via phone call in both English and Arabic. They will also be booking for different kinds of services, promote for other products, and marketing special events/ products to customers.

Promote the services provided by the company by making marketing calls and managing meetings with various parties and companies inside and outside the workplace.

Main Responsibilities:

• Completing sales booking and achieving the required sales target.
• Answering enquiries from several channels.
• Creating quotations and sending emails to individuals, companies, and schools.
• Communicating with suppliers for specific service-related matters.
• Do reservations follow ups.
• Research companies to attract for new services.
• In addition to other job-related tasks.

Qualifications:

• Saudi Nationality.
• Bachelor's degree/ diploma.
• Experience in customer service.
• Familiar with technology and CRM programs.
• Effective communication skill with clients.
• Negotiation and persuasion skill.
• Speaking and writing English fluently.
• Good listening skills.
• Ability to work under pressure.

Description Du Poste
Company Description
SOCOTEC ARABIA
, A global leader in testing, inspection, and certification services, with operations across more than 25 countries, is expanding its presence in Saudi Arabia.

We are seeking a qualified professional to oversee customer interactions and manage service requests through two main portals — one dedicated to insurance company clients and the other for internal company operations. This role serves as the primary point of contact for customers, ensuring timely updates, efficient inquiry resolution, and seamless coordination with the operations teams.

Job Description
Key Responsibilities:

• Manage daily operations of two customer portals (insurance company portal and company portal).
• Respond promptly to client inquiries, service requests, and complaints.
• Coordinate with internal teams to ensure service delivery meets contractual timelines.
• Monitor portal data for accuracy and completeness.
• Generate and submit periodic customer service reports.
• Maintain high levels of client satisfaction and service quality.
• Escalate issues to the Operations Manager when necessary.

Qualifications
Qualifications & Skills:

• Bachelor's degree in business administration or related field.
• 2–4 years of experience in customer service, preferably in IDI/TIC or insurance-related industries.
• Strong communication and interpersonal skills.
• Proficiency in using customer portals and Microsoft Office.
• Problem-solving skills and attention to detail.

Company Description

SOCOTEC ARABIA, A global leader in testing, inspection, and certification services, with operations across more than 25 countries, is expanding its presence in Saudi Arabia.

We are seeking a qualified professional to oversee customer interactions and manage service requests through two main portals — one dedicated to insurance company clients and the other for internal company operations. This role serves as the primary point of contact for customers, ensuring timely updates, efficient inquiry resolution, and seamless coordination with the operations teams.

Job Description

Key Responsibilities:

• Manage daily operations of two customer portals (insurance company portal and company portal).
• Respond promptly to client inquiries, service requests, and complaints.
• Coordinate with internal teams to ensure service delivery meets contractual timelines.
• Monitor portal data for accuracy and completeness.
• Generate and submit periodic customer service reports.
• Maintain high levels of client satisfaction and service quality.
• Escalate issues to the Operations Manager when necessary.

Qualifications

Qualifications & Skills:

• Bachelor's degree in business administration or related field.
• 2–4 years of experience in customer service, preferably in IDI/TIC or insurance-related industries.
• Strong communication and interpersonal skills.
• Proficiency in using customer portals and Microsoft Office.
• Problem-solving skills and attention to detail.

Company Description

KnowledgeCity is an online employee training platform aimed at improving productivity and managing organizational training. With a vast Learning Library of over 50,000 videos that continues to grow, the platform covers essential categories such as business skills, computer software, safety, compliance, and finance. Organizations can create customized portals with localization in any language, access the eLearning content library, and manage users with a powerful Learning Management System.

Role Description

This is a full-time on-site role for a Customer Relations Specialist located in Jeddah. The Customer Relations Specialist will be responsible for ensuring customer satisfaction and retention by providing excellent customer service. Day-to-day tasks include handling customer inquiries, providing support, addressing customer feedback, and resolving issues to enhance customer experiences.

Qualifications

• Experience in Customer Retention and Customer Satisfaction
• Strong Communication skills
• Proficiency in Customer Support and Customer Service
• Excellent interpersonal skills and the ability to build relationships with customers
• Ability to work independently and as part of a team
• Experience using customer relationship management (CRM) software is a plus
• Bachelor's degree in

Main Purpose of the Job

We are seeking an experienced and results-driven
Sales & Customer Relations Leader
to lead our sales team and oversee customer engagement initiatives in our rapidly expanding entertainment store.

This role is responsible for driving
revenue growth
, managing
customer relationships
, and ensuring an
exceptional customer experience
both in-store and through bookings.

The ideal candidate is a strong leader who combines
sales expertise
with
excellent customer service management
. The role requires setting performance targets, coaching teams, and implementing strategies to strengthen customer loyalty and maximize business opportunities.

Key Responsibilities

• Lead, motivate, and manage the
  sales and customer relations teams
  to achieve business goals.
• Develop and implement
  sales strategies
  to drive revenue and meet KPIs.
• Monitor
  bookings, upselling, and cross-selling
  initiatives to maximize customer value.
• Build and maintain
  strong customer relationships
  , ensuring consistent, high-quality service.
• Resolve
  escalated customer issues
  effectively and professionally.
• Oversee
  training and development
  programs for sales and customer service teams.
• Analyze
  sales data, customer feedback, and market trends
  to identify growth opportunities.
• Collaborate with
  marketing and events teams
  to create promotions and campaigns that boost sales and engagement.
• Establish
  service standards
  , monitor performance, and ensure policy compliance.
• Prepare regular
  reports
  on sales performance, customer satisfaction, and departmental goals.
• Perform
  ad-hoc duties
  as required.

Key Performance Indicators (KPIs)

• Achievement of
  monthly/quarterly sales targets
  .
• Growth in
  repeat bookings
  and
  customer retention rates
  .
• Improvement in
  average transaction value
  and
  upselling/cross-selling success
  .
• Increase in
  Customer Satisfaction (CSAT)
  and
  Net Promoter Score (NPS)
  .
• Reduction in
  customer complaints
  and
  resolution time
  .
• High
  employee performance and productivity
  .
• Revenue growth
  attributed to customer relationship initiatives.

Qualifications & Skills

• Bachelor's degree in
  Business Administration, Sales, Marketing
  , or a related field.
• 2–4 years
  of experience in sales and customer service (preferably in
  retail or entertainment
  industries).
• Proven track record in
  achieving sales targets
  and
  driving business growth
  .
• Strong
  leadership
  ,
  coaching
  , and
  team management
  skills.
• Excellent
  communication
  ,
  negotiation
  , and
  relationship-building
  abilities.
• Strong
  problem-solving
  and
  customer escalation resolution
  skills.
• Analytical mindset
  with experience in reporting and data-driven decision-making.
• Proficiency in
  CRM systems
  , sales tools, and
  Microsoft Office Suite
  .
• Ability to
  thrive in a fast-paced, high-pressure environment
  .