26 Client Relations jobs in Saudi Arabia

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Our team continuously reviews all applications, and we are committed to a thorough and fair evaluation process. We expect to complete the initial review within the next two weeks. Should your qualifications meet our requirements for an open vacancy, we will contact you to discuss the next steps. If you do not hear from us by the end of the two weeks, this means your application was not selected.

Client Relations Advisor (Riyadh Office)

21 Jul, 2025

We are looking for a talented and dynamic bilingual (Arabic/English) Client Relations Advisor to join our Riyadh office. As a Client Relations Advisor, you will be responsible for developing and executing strategic plans to increase sales and revenue for our company. You will identify new business opportunities, build and maintain relationships with new and existing clients, and work closely with our management team to develop effective sales strategies.

Key Responsibilities:

• Identify and develop new business opportunities to achieve sales targets and revenue growth
• Build and maintain strong relationships with new and existing clients to ensure customer satisfaction and retention
• Develop and implement sales tactics to drive business growth
• Conduct market research to identify trends and opportunities in the market
• Attend networking events, conferences, and trade shows to generate leads and build relationships
• Prepare and deliver presentations to clients to showcase company products and services
• Negotiate and close deals with clients to achieve sales targets
• Maintain accurate and up-to-date records of sales activity and performance
• Provide regular reports and updates to management on sales progress and business development initiatives

Qualifications:

• Bachelor's degree in business, marketing, or related field
• 5+ years proven experience in business development or sales in Saudi Arabia
• Fluent in both Arabic and English, with excellent written and verbal communication skills
• Strong negotiation and closing skills
• Demonstrated ability to build and maintain relationships with clients
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and CRM software

If you are a self-motivated individual with a passion for client relations,business development and have a proven track record of success,we encourage you to apply for this exciting opportunity.

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• 1st Floor, Building 13, Bay Square, Business Bay

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Who we Are - AstroLabs, the Gulf's leading Business Expansion Platform

At AstroLabs, we specialize in facilitating high-growth companies' entry into the Saudi and UAE markets. We offer comprehensive growth services including business setup, co-working spaces, and recruitment, alongside programs developed with government and leading private sector partners to strengthen key regional sectors.

As the market leader (we've recently celebrated expanding 850+ companies to the UAE and 600+ companies to KSA), we are on a journey of digitizing this industry - and we'd like you to be a part of making this happen!

Our culture is fast , supportive , outcome-oriented and driven by curiosity.

Who You Are We are in search of a dynamic Client Relations Associate - HR, PRO, GRO who thrives on facilitating business growth in the KSA market. Your role will be centered around providing comprehensive HR, PRO, GRO support, ensuring businesses seamlessly transition and operate successfully in the Kingdom. This includes managing government relations, handling client accounts, and driving service enhancements. You will need a blend of analytical prowess, exceptional communication abilities, and a thorough knowledge of the local business landscape. Your dedication will be crucial in sustaining and expanding our client's ventures, making a direct impact on their success and contributing to the realization of Vision 2030. What We Offer

• A chance to play a crucial role in the KSA market-entry landscape, directly contributing to the success of Vision 2030 by supporting businesses expanding into the Kingdom.

• Exposure to diverse clients and markets, enabling you to hone your strategic and customer service skills.

• A dynamic work environment where innovation and proactive actions are at the forefront.

• The opportunity to work closely with a team of driven professionals who are dedicated to making an impact on our clients' success - and yours too!

In this role, you will work on:

Operations:

• Liaise with partners and government entities online and in person as required to deliver the post business setup services (e.g. MISA, MC, MOFA, Chamber of Commerce, etc.).

• Build and maintain relationships to continuously enhance the collaboration.

• Execute our post business setup services at a high standard. These include but are not limited to renewal of company licenses, issuance and renewal of work permits, visas, iqamas, and sponsorship transfers, Saudization analysis, payroll and insurance assistance etc.

• Maintain the CRM and all internal systems, ensuring all client data is accurately captured, tracked, and updated regularly.

Client Management:

• Proactively address client requirements and concerns, ensuring continuous support and high retention rates, while actively seeking feedback to enhance customer satisfaction.

• Take ownership of client management from onboarding to offboarding.

• Collaborate with management to escalate operational and client concerns, providing updates, insights, and recommendations as needed.

• Up-sell to deliver added value to the client and cross-sell to promote products and services from across AstroLabs' product line.

Product Development

• Continuously improve Post Setup offerings to maximize member value and subscription benefits.

• Proactively suggest service enhancements and new offerings for incubation at AstroLabs, aiming to enhance client experience and expand the post setup business line.

A Day in the Life

Imagine starting your day with a team meeting to discuss and contribute to the latest services we can offer to businesses expanding to the Kingdom. You then dive into your emails, responding to inquiries from potential clients and scheduling meetings to discuss their business needs. Your afternoon is spent on client meetings in our co-working space in Al Malqa, where you present tailored post setup business solutions and follow up on ongoing services. You then make a few calls to connect with our points of contact in different government offices to ensure all our clients are right on track with their setup. The day ends with you updating the government portals and our internal CRM system to make sure all clients are up-to-date and ready for the next step.

Your Technical Skills

• You have excellent communication and interpersonal skills (both verbal and written in Arabic and English)
  You demonstrate great attention to detail.
• You have strong prioritization, time management, and organizational skills.
• You're able to manage clients independently and escalate any issues to the management swiftly and effectively.
• You're a natural "people person" with drive, enthusiasm and a serious "make it happen" attitude.
• You have previous experience in Microsoft Office & Excel

Your Key Qualifications

• You have previous operations or customer work experience in an outcome-driven, KPI-focused environment in Saudi Arabia.
• You're ambitious, curious, and enjoy working independently and with a team.
• You have a passion and track record of achieving results; you're outcome-focused.
• You are adept at managing and exceeding client expectations.
• You are well-versed in CRM
• You're able to demonstrate integrity, dependability, ownership, accountability, self-awareness, work ethic, and empathy.
• You're able to be a brand ambassador for AstroLabs and represent the business and our values while interfacing with clients and colleagues.

Mozn is a rapidly growing and leading data science & product development firm based in Riyadh with a proven track record of excellence in supporting and growing the analytics ecosystem in Saudi Arabia. Mozn is a trusted analytics partner for the largest government organizations in Saudi Arabia, as well as many large corporations and startups. We are in a critical stage of scaling the company to build institutional analytics knowledge within Mozn and Saudi Arabia. It is an exciting time to work in Saudi Arabia; through Vision 2030, the rate of social and industrial change is staggering. As a Client Support Agent you will be focusing on ensuring the success of Mozn’s clients.

**As a Client Support Intern, your daily workload might include**:

- First line of support with Existing clients.
- Junior role that will handle incoming requests.
- issue tickets and assign them to the correct department.
- Solve high level requests.
- Solve training and ""how to"" questions.
- Improve speed of answer".

**Requirements**:

- A bachelor's degree in Business, sales, marketing, business, IT, or a related field.
- Having experience in Call Center handling call, message, and slack communication from clients is preferred.
- Worked in SaaS and ""start up"" environments is preferred.
- Understands the importance of serving clients.
- Good understanding of the SaaS model.
- Handled large and IT clients preferred.
- Professional certifications are a plus.
- Fresh Graduate or co-op opportunity.
- Excellent bilingual verbal and written communication skills.
- Outstanding multitasking abilities.
- Eager to learn.
- Must not be afraid to be turned into a meme.
- Must be ready to compete with great board game champions

**Must be Humble, Excellent, Relevant with a high sense of Ownership.**

**Benefits**

**We think you'll enjoy working at Mozn. Here's why**:

- You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.
- You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
- You can enjoy being in an enabling culture so that you can focus on what you do best
- You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.
- We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves

**Job Description and Qualifications**

**Job Description and Qualifications**
Air Products is a thriving Fortune 500 global company that is growing and looking for talented, driven Digital Technology professionals to join our team! With over 20,000 employees and operations in over 50 countries, Air Products is committed to its Higher Purpose of bringing people together to collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges.
- We are excited to share that our Digital Technology team is expanding to meet growing business needs across the world. We’re making a significant investment in our people and systems to strengthen our digital foundation, drive business optimization and enhance our customer experience. If you are passionate about achieving these goals as well, we would like you to consider joining our team!
- We have an immediate opening for a
- **Senior Client Support Specialist**, Digital Infrastructure Services located at our regional Headquarters located in the Dhahran Techo-Valley, Kingdom of Saudi Arabia.**What you’ll do**:

- Provide remote Tier 2 support for users located in multiple countries of the MEET (Middle East, Egypt, Turkey) region.
- On an as-needed basis, provide Executive Support for Executives in-region and visiting.
- White-glove Executive Support for the Chief Officers of the company and their admin assistants.
- Standard Executive Support for all other officers of the company and their admin assistants.
- Collaborate with Digital Client Engineering team to perform testing, training, troubleshooting and documentation for new and evolving technologies.
- Provide training and consultation for the Level 1 IT Service Center.
- Provide local backup for PC build & deployment activities.
- Participate in an on-call rotation schedule with other global team members for escalated issues.

**What we’re looking for**:

- Bachelor’s degree in Information Technology or related experience required
- A motivated individual with a positive, enthusiastic attitude and eagerness to learn
- Previous client support experience problem solving and technical troubleshooting, both in-person and remotely
- Excellent communication, organizational, and interpersonal skills
- General understanding of IT/digital infrastructure and ITIL processes
- Ability to effectively work independently and collaboratively across global teams
- Technical knowledge of a wide range of technologies including:

- ServiceNow
- Microsoft products (Windows, Office365)
- Network connectivity (TCP/IP, LAN/WAN)
- Remote connectivity/SSL/VPN
- Software distribution/SCCM
- Microsoft SCEP/Windows Firewall
- Virtual desktop infrastructure and/or Citrix

**Req No.**
- 39420BR

**Employment Status**
- Full Time

**Organization**
- Middle East, Egypt & Turkey

**Business Sector / Division**
- MEIET Corporate

**Region**
- Middle East, Egypt, Turkey (MEET)

**Country**
- Saudi Arabia

Relationship Management Officer

Location: Riyadh, KSA

Job Type: Full-Time

Department: Relationship Management Team

• Overview
  
  

We are seeking a proactive and relationship-driven Relationship Management Specialist to join our team. In this role, you will be at the heart of building and maintaining long-term partnerships that drive mutual growth for Unipal and its partners. By understanding partner needs and delivering tailored solutions, you will play a key role in enhancing value, fostering engagement, and ensuring sustained success.

• Key Responsibilities:
• Build and maintain strong, long-term partnerships with clients across diverse industries
• Communicate Unipal’s value proposition effectively, identifying opportunities for mutual growth
• Take ownership of partner relationships, proactively resolving issues and supporting partner growth
• Identify and execute upselling and cross-selling opportunities to increase partner engagement
• Maintain and update partner data in the CRM system, ensuring accurate reporting on relationship performance and growth
• Develop creative and customized solutions to enhance partner marketing and engagement efforts
• Requirements:
• Bachelor’s degree in Business, Marketing, or a related field
• 0–2 years of experience in Relationship Management, Business Development, or Client Success
• Native Arabic speaker with fluency in English
• Familiarity with CRM systems, basic data analytics, and proficiency in Microsoft Excel
• Strong communication, active listening, and negotiation skills
• Exceptional organizational skills with the ability to manage multiple tasks and meet deadlines
  
  

We are excited to welcome a motivated and detail-oriented Relationship Management Officer to help drive partner success and amplify Unipal’s impact across industries.

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Relationship Management Officer

Location: Riyadh, KSA
Job Type: Full-Time
Department: Relationship Management Team

+ Overview

We are seeking a proactive and relationship-driven Relationship Management Specialist to join our team. In this role, you will be at the heart of building and maintaining long-term partnerships that drive mutual growth for Unipal and its partners. By understanding partner needs and delivering tailored solutions, you will play a key role in enhancing value, fostering engagement, and ensuring sustained success.

+ Key Responsibilities:

• Build and maintain strong, long-term partnerships with clients across diverse industries.
• Communicate Unipal’s value proposition effectively, identifying opportunities for mutual growth.
• Take ownership of partner relationships, proactively resolving issues and supporting partner growth.
• Identify and execute upselling and cross-selling opportunities to increase partner engagement.
• Maintain and update partner data in the CRM system, ensuring accurate reporting on relationship performance and growth.
• Develop creative and customized solutions to enhance partner marketing and engagement efforts.

+ Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.
• 0–2 years of experience in Relationship Management, Business Development, or Client Success.
• Native Arabic speaker with fluency in English.
• Familiarity with CRM systems, basic data analytics, and proficiency in Microsoft Excel.
• Strong communication, active listening, and negotiation skills.
• Exceptional organizational skills with the ability to manage multiple tasks and meet deadlines.

We are excited to welcome a motivated and detail-oriented Relationship Management Officer to help drive partner success and amplify Unipal’s impact across industries.
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The organization is a flagship giga project under Saudi Arabia's Vision 2030 initiative, aiming to create a world-class entertainment, cultural and lifestyle destination. As a multibillion-dollar project, it will encompass vast infrastructure development, hospitality, retail and service sectors, which requires effective and large scale management of supplier relationships and supply chain risks.

The Assistant Manager - SRM will support the implementation of the organization's SRM strategic and operational agenda. This comprises finding and meeting strategic suppliers and partners. As well as onboarding suppliers, ensuring complete and up-to-date documentation, acting as the organization's point-of-contact to the suppliers, providing internal stakeholders with intelligence available on registered suppliers, and tracking supplier performance metrics across all projects within the organization.

Key Responsibilities :

• Supplier Relationship Management:
• Build and maintain strong relationships with key suppliers to ensure alignment with business objectives and service-level expectations
• Scout the market to find reputable partners for key bids and tenders
• Support the SRM Manager and Director in organization and meetings with key suppliers
• Serve as the primary point of contact for assigned suppliers, ensuring effective communication and timely issue resolution
• Monitor supplier performance through KPIs (e.g., quality, delivery, compliance) and drive continuous improvement initiatives
• Collaborate with internal stakeholders to align supplier capabilities with business needs and project goals
• Conduct regular supplier evaluations and risk assessments to identify concerns and recommend mitigation strategies
• Coordinate with cross-functional teams to support seamless project execution
• Ensure adherence to procurement policies, ethical standards, and sustainability goals
• Maintain accurate and current supplier records and documentation
• Conduct market research to identify and evaluate potential new vendors
• Supplier Performance Metrics Oversight:
• Conduct detailed performance analyses to measure supplier outputs against key performance indicators (KPIs), including quality, delivery timelines, cost efficiency, and compliance
• Support the development and delivery of supplier performance reports, highlighting trends, risks, and opportunities for continuous improvement
• Participate in regular supplier performance reviews and audits to ensure adherence to contractual obligations and established service standards
• Team Management, Learning & Development
• Oversee and mentor junior team members, providing guidance and support to encourage professional development and knowledge-sharing
• Promote a collaborative, inclusive, and performance-driven culture within the Supplier Relationship Management (SRM) team
• Contribute to capability building by supporting training initiatives and fostering continuous learning across the function
  
  

Requirements

• 6+ years of experience in vendor management, procurement, or supply chain operations
• Bachelor's degree in Supply Chain Management, Business Administration, or a related field
• Preferred: Certified Professional in Supply Management (CPSM), Certified Supply Chain Professional (CSCP), Certified Purchasing Manager (CPM)
• Experience with KSA regulatory requirements
• Strong analytical skills with the ability to identify and address risks effectively
• Proven track record of managing supplier relationships and improving supplier performance
• Fluency in English is required, with proficiency in Arabic highly desirable
• Understanding of the local cultural and business landscape in Saudi Arabia through work experience in the region preferred

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting

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Contract Associate Manager - Contract and Procurement Management NRR 3732 Senior Manager - Strategic Procurement (CORS3833) Program Manager - Sales & Operations Planning, Supply Chain Manager of Supply Chain and Logistics - Market & Technology Intelligence Assistant Manager - Technology Procurement

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JOB PURPOSE

This role is responsible for developing and driving the implementation of ITFC's strategies for trade financing for the private sector in the designated region. The private sector covers the Financial Institutions and Corporates. This role is intended to manage client relationships first-hand and oversee the end-to-end implementation of the investment process under the guidance and supervision of the Division Manager. This includes identifying prospective clients, evaluating their associated risks and structuring deals for trade finance products in line with available product offerings. This role is responsible for ensuring adherence to ITFC's risk guidelines, policies and procedures.

KEY RESPONSIBILITIES

Core Responsibilities
- Relationship and Portfolio Management_
- Origination (Business Development):_
- Initiate the process of ITFC's intervention (trade finance and development) in any designated market, including country/regional review and market review as per ITFC's business plans and objectives and in line with the rules and regulations guiding ITFC's operations.
- Liaise with prospective clientele to build awareness around the nature of Islamic Trade Finance products offered by ITFC (such as Murabaha) and various mode of financing provided (Import financing, export financing, LC Confirmation, working capital solutions including structured trade commodity transactions etc).
- Source and assess opportunities, identify bankable prospects in the private sector in target regions, grow and develop new/existing business relationships_. _Act as the main focal point for the client relationship throughout the deal cycle, from deal generation to deal closure.
- Receive and follow-up on financing requests from prospective clientele (financial institutions and corporates) on the emerging needs and requirements.

Structuring and Negotiation:

- Build an understanding of the existing/prospective client needs, structuring the transactions and drafting of Term Sheets in line with the relevant guidelines of ITFC.
- Conduct due diligence on prospective deals by evaluating the associated risks in a robust manner to validate the client's financial standing and risk exposure. Negotiating and closing the proposed Term Sheet in line with the relevant guidelines at ITFC.

Deal Execution:

- Preparation Credit Memorandum and clarifying the terms and conditions for the provision of Trade Finance instruments.
- Conduct a thorough risk evaluation to identify the potential risk factors and incorporate mitigating clauses in the Credit Memorandum
- Contribute to the presentation of prospective deals in the Credit Committee meetings at ITFC and working to secure approval for implementation. After approval, work towards the legal documentation and disbursement of the financing in a timely manner. Coordinating all communications between the clients and other internal stakeholders within ITFC.

Portfolio Management:

- Monitor the transactional approvals are executed accordingly and conduct weekly/monthly call reports for timely disbursement and repayment.
- Schedule and coordinate follow up actions with clients in the designated region in case of overdues within the stipulated Days Past Due (DPD) in line with ITFC's guidelines.

Market Intelligence and Strategy
- Develop in-depth understanding of the target countries and sectors which serve as focus areas for ITFC's export/import financing products. Gaining insight on the economic, political, social and regulatory factors impacting the ease of facilitating international trade across the member countries assigned.
- Develop market intelligence to build an understanding of the predominant players In the Trade Finance market, and their offering across member countries assigned within the designated region.

Integrated Trade Solutions
- Originate leads for ITFC's Integrated Trade Solution offerings from existing as well as new clientele in the assigned region based on sound understanding the market opportunities and clients stated and unstated needs and requirements.
- Work with the relevant departments to cross-sell for all ITFC's products and services for financial sustainability and developmental impact.
- Managing Regional Presence_
- Provide input to devise country specific and regional strategies for effective penetration and lead generation in the designated region for ITFC's Trade Solutions offering.
- Ensure visibility for ITFC's activities are maximized with internal and external stakeholders to support the ITFC brand awareness and trade finance business.
- Represent ITFC and participate in international trade conferences.
- Maintain relationships with clients in the designated region and oversee the upstream investment process in order to ensure seamless implementation.
- Manage assigned local offices and support ITFC employees assigned to the respective local office, if applicable.

Qualifications & Other Certifications
- Bachelors Degree in Finance/Accounting/

As one of the world’s top three credit ratings agencies, Fitch Ratings plays a critical role in global capital markets by providing credit analysis, ratings, research, and commentary to financial market participants. For over 100 years, Fitch Ratings has been creating value for global markets through its rigorous analysis and deep expertise, which have resulted in a variety of market leading tools, methodologies, indices, research, and analytical products. Fitch Ratings is part of Fitch Group, a global leader in financial information services with operations in more than 30 countries, which also includes Fitch Solutions. With dual headquarters in London and New York, Fitch Group is owned by Hearst.

Explore a career at Fitch Ratings and you’ll join a collaborative network of curious minds. Here, our differences are our strengths - in life as well as our work. Together we work with integrity and objectivity to provide clarity to the world’s financial markets. We pride ourselves on our ability to harness the ideas, expertise, and professionalism of our global workforce, which is integral to our continued success. The accessibility and depth of experience of our industry leading analysts, combined with our broad sector credentials, allow us to help market participants make important credit decisions with confidence.

Fitch Ratings is currently seeking a Senior Administrator & Personal Assistant to the Head ofSaudi ArabiaBRM inRiyadh.

About the Team

The successful candidate will join a collaborative team supporting the Head of Saudi Arabia BRM. The team works closely with senior management and cross-functional partners, providing visibility and the opportunity to contribute to Fitch’s growth in the region.

How You’ll Make an Impact :

• Provide comprehensive personal assistant support to the Head of Saudi Arabia BRM (Senior Director) as they expand and develop Fitch’s Saudi business.
• Manage the day-to-day administrative operations of the Riyadh office.
• Prepare the monthly Saudi newsletter, including uploading content and managing subscriptions via software applications.
• Own and optimize complex calendars, schedule meetings and conference calls, and oversee successful execution of in-person and virtual meetings.
• Coordinate travel arrangements, prepare itineraries and agendas, and obtain necessary approvals.
• Assist with research projects, administrative tasks, data entry, and preparation of presentations and conference materials.
• Prepare and submit expense reports and coordinate onboarding / offboarding for employees.
• Plan and execute team meetings, offsites, and group events.
• Act as liaison with IT, Mailroom, Facilities, and building personnel.
• Provide other ad hoc support as needed, ensuring all tasks are completed to a high standard and maintaining strict confidentiality

You May be a Good Fit if :

You have significant experience as a Personal Assistant and / or Team Administrator, supporting senior stakeholders.

You demonstrate strong organizational skills and the ability to juggle various tasks in a fast-paced environment, working independently.

You are highly proficient with Microsoft Office applications and have experience with data entry and preparation of presentations.

What Would Make You Stand Out :

Outstanding attention to detail, with the ability to anticipate requirements and suggest process improvements.

Excellent interpersonal and communication skills, with experience working in multicultural environments.

Proactive, enthusiastic, and a collaborative team player.

Experience in a Financial Services environment is preferred but not essential.

Why Choose Fitch :

Hybrid Work Environment : 3 days a week in office required

A Culture of Learning & Mobility : Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity

Investing in Your Future : Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals

Promoting Health & Wellbeing : Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing

Supportive Parenting Policies : Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively

Inclusive Work Environment : A collaborative workplacewhere all voices are valued, withEmployee Resource Groups that unite and empower our colleagues around the globe

Dedication to Giving Back : Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluatequalified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

LI-FC1 #LI-hybrid

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