12 Client Onboarding jobs in Saudi Arabia

Join to apply for the Head of Client Management role at The Cigna Group

Join to apply for the Head of Client Management role at The Cigna Group

This role focuses on driving organizational goals and growth by building long term client’s relationships.

The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.

Key Responsibilities

• Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
• Lead, mentor, and support a client-facing team, driving performance and collaboration.
• Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
• Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
• Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
• Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
• Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
• Look for growth opportunities throughout the year with existing groups.
• Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
• Support development of Cigna’s product proposition
• Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
• Facilitate the renewal and onboarding process
• Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.
  
  

Skills

• Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
• Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
• Ability to develop and implement strategic plans that align with company goals and client needs.
• Familiarity with industry best practices and trends in client management and customer service.
• Proficiency in relevant software and tools, such as Salesforce /CRM systems.
  
  

Qualification

• Experience in health insurance for at least 10 years
• Experience in leading and managing teams for minimum 5 years
• Excellent communication skills, written and verbal
• Highly motivated and organized
• Works well under pressure
• Experience of data collection and statistical analysis
• Strong interpersonal skills
• Ability to take ownership and demonstrate initiative
• Detail-oriented and able to work independently to manage multiple simultaneous projects.
• Technology savvy. Advanced user of Microsoft Office application
  
  

Other

• Travel might be required
• Flexibility on working hours to manage clients/partners outside the Middle East region
  
  

What We Offer

• Hybrid mode
• Flexibly
• International exposure
• Pleasant environment ( Cigna KSA got recently certified as “Great Place to Work” )
  
  

The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales
• Industries Hospitals and Health Care

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Al Dar Al Baida District, Riyadh, Saudi Arabia 1 month ago

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#J-18808-Ljbffr

This role focuses on driving organizational goals and growth by building long term client’s relationships.
The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.

Key Responsibilities :

• Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
• Lead, mentor, and support a client-facing team, driving performance and collaboration.
• Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
• Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
• Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
• Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
• Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
• Look for growth opportunities throughout the year with existing groups.
• Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
• Support development of Cigna’s product proposition
• Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
• Facilitate the renewal and onboarding process
• Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.

Skills :

• Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
• Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
• Ability to develop and implement strategic plans that align with company goals and client needs.
• Familiarity with industry best practices and trends in client management and customer service.
• Proficiency in relevant software and tools, such as Salesforce /CRM systems.

Qualification :

• Experience in health insurance for at least 10 years
• Experience in leading and managing teams for minimum 5 years
• Excellent communication skills, written and verbal
• Highly motivated and organized
• Works well under pressure
• Experience of data collection and statistical analysis
• Strong interpersonal skills
• Ability to take ownership and demonstrate initiative
• Detail-oriented and able to work independently to manage multiple simultaneous projects.
• Technology savvy. Advanced user of Microsoft Office application

Other:

• Travel might be required
• Flexibility on working hours to manage clients/partners outside the Middle East region

What we Offer :

• Hybrid mode
• Flexibly
• International exposure
• Pleasant environment ( Cigna KSA got recently certified as “Great Place to Work” )

The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

#J-18808-Ljbffr

This role focuses on driving organizational goals and growth by building long term client’s relationships.
The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.

Key Responsibilities :

• Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
• Lead, mentor, and support a client-facing team, driving performance and collaboration.
• Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
• Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
• Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
• Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
• Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
• Look for growth opportunities throughout the year with existing groups.
• Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
• Support development of Cigna’s product proposition
• Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
• Facilitate the renewal and onboarding process
• Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.

Skills :

• Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
• Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
• Ability to develop and implement strategic plans that align with company goals and client needs.
• Familiarity with industry best practices and trends in client management and customer service.
• Proficiency in relevant software and tools, such as Salesforce /CRM systems.

Qualification :

• Experience in health insurance for at least 10 years
• Experience in leading and managing teams for minimum 5 years
• Excellent communication skills, written and verbal
• Highly motivated and organized
• Works well under pressure
• Experience of data collection and statistical analysis
• Strong interpersonal skills
• Ability to take ownership and demonstrate initiative
• Detail-oriented and able to work independently to manage multiple simultaneous projects.
• Technology savvy. Advanced user of Microsoft Office application

Other:

• Travel might be required
• Flexibility on working hours to manage clients/partners outside the Middle East region

What we Offer :

• Hybrid mode
• Flexibly
• International exposure
• Pleasant environment ( Cigna KSA got recently certified as “Great Place to Work” )

The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

#J-18808-Ljbffr

This role focuses on driving organizational goals and growth by building long term client’s relationships.
The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.

Key Responsibilities :

• Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
• Lead, mentor, and support a client-facing team, driving performance and collaboration.
• Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
• Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
• Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
• Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
• Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
• Look for growth opportunities throughout the year with existing groups.
• Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
• Support development of Cigna’s product proposition
• Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
• Facilitate the renewal and onboarding process
• Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.

Skills :

• Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
• Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
• Ability to develop and implement strategic plans that align with company goals and client needs.
• Familiarity with industry best practices and trends in client management and customer service.
• Proficiency in relevant software and tools, such as Salesforce /CRM systems.

Qualification :

• Experience in health insurance for at least 10 years
• Experience in leading and managing teams for minimum 5 years
• Excellent communication skills, written and verbal
• Highly motivated and organized
• Works well under pressure
• Experience of data collection and statistical analysis
• Strong interpersonal skills
• Ability to take ownership and demonstrate initiative
• Detail-oriented and able to work independently to manage multiple simultaneous projects.
• Technology savvy. Advanced user of Microsoft Office application

Other:

• Travel might be required
• Flexibility on working hours to manage clients/partners outside the Middle East region

What we Offer :

• Hybrid mode
• Flexibly
• International exposure
• Pleasant environment ( Cigna KSA got recently certified as “Great Place to Work” )

The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

#J-18808-Ljbffr

This role focuses on driving organizational goals and growth by building long term client's relationships.
The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.

Key Responsibilities :

• Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
• Lead, mentor, and support a client-facing team, driving performance and collaboration.
• Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
• Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
• Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
• Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
• Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
• Look for growth opportunities throughout the year with existing groups.
• Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
• Support development of Cigna's product proposition
• Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
• Facilitate the renewal and onboarding process
• Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.

Skills :

• Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
• Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
• Ability to develop and implement strategic plans that align with company goals and client needs.
• Familiarity with industry best practices and trends in client management and customer service.
• Proficiency in relevant software and tools, such as Salesforce /CRM systems.

Qualification :

• Experience in health insurance for at least 10 years
• Experience in leading and managing teams for minimum 5 years
• Excellent communication skills, written and verbal
• Highly motivated and organized
• Works well under pressure
• Experience of data collection and statistical analysis
• Strong interpersonal skills
• Ability to take ownership and demonstrate initiative
• Detail-oriented and able to work independently to manage multiple simultaneous projects.
• Technology savvy. Advanced user of Microsoft Office application

Other:

• Travel might be required
• Flexibility on working hours to manage clients/partners outside the Middle East region

What we Offer :

• Hybrid mode
• Flexibly
• International exposure
• Pleasant environment ( Cigna KSA got recently certified as "Great Place to Work" )

The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

This role focuses on driving organizational goals and growth by building long term client’s relationships.
The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.

Key Responsibilities :

• Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
• Lead, mentor, and support a client-facing team, driving performance and collaboration.
• Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
• Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
• Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
• Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
• Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
• Look for growth opportunities throughout the year with existing groups.
• Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
• Support development of Cigna’s product proposition
• Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
• Facilitate the renewal and onboarding process
• Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.

Skills :

• Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
• Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
• Ability to develop and implement strategic plans that align with company goals and client needs.
• Familiarity with industry best practices and trends in client management and customer service.
• Proficiency in relevant software and tools, such as Salesforce /CRM systems.

Qualification :

• Experience in health insurance for at least 10 years
• Experience in leading and managing teams for minimum 5 years
• Excellent communication skills, written and verbal
• Highly motivated and organized
• Works well under pressure
• Experience of data collection and statistical analysis
• Strong interpersonal skills
• Ability to take ownership and demonstrate initiative
• Detail-oriented and able to work independently to manage multiple simultaneous projects.
• Technology savvy. Advanced user of Microsoft Office application

Other:

• Travel might be required
• Flexibility on working hours to manage clients/partners outside the Middle East region

What we Offer :

• Hybrid mode
• Flexibly
• International exposure
• Pleasant environment ( Cigna KSA got recently certified as “Great Place to Work” )

The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

#J-18808-Ljbffr

This role focuses on driving organizational goals and growth by building long term client’s relationships.
The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.

Key Responsibilities :

• Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
• Lead, mentor, and support a client-facing team, driving performance and collaboration.
• Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
• Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
• Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
• Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
• Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
• Look for growth opportunities throughout the year with existing groups.
• Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
• Support development of Cigna’s product proposition
• Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
• Facilitate the renewal and onboarding process
• Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.

Skills :

• Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
• Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
• Ability to develop and implement strategic plans that align with company goals and client needs.
• Familiarity with industry best practices and trends in client management and customer service.
• Proficiency in relevant software and tools, such as Salesforce /CRM systems.

Qualification :

• Experience in health insurance for at least 10 years
• Experience in leading and managing teams for minimum 5 years
• Excellent communication skills, written and verbal
• Highly motivated and organized
• Works well under pressure
• Experience of data collection and statistical analysis
• Strong interpersonal skills
• Ability to take ownership and demonstrate initiative
• Detail-oriented and able to work independently to manage multiple simultaneous projects.
• Technology savvy. Advanced user of Microsoft Office application

Other:

• Travel might be required
• Flexibility on working hours to manage clients/partners outside the Middle East region

What we Offer :

• Hybrid mode
• Flexibly
• International exposure
• Pleasant environment ( Cigna KSA got recently certified as “Great Place to Work” )

The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

#J-18808-Ljbffr

**This role focuses on driving organizational goals and growth by building long term client's relationships.**
**The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.**
Key Responsibilities :
+ Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
+ Lead, mentor, and support a client-facing team, driving performance and collaboration.
+ Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
+ Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
+ Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
+ Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
+ Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
+ Look for growth opportunities throughout the year with existing groups.
+ Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
+ Support development of Cigna's product proposition
+ Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
+ Facilitate the renewal and onboarding process
+ Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.
Skills :
+ Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
+ Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
+ Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
+ Ability to develop and implement strategic plans that align with company goals and client needs.
+ Familiarity with industry best practices and trends in client management and customer service.
+ Proficiency in relevant software and tools, such as Salesforce /CRM systems.
Qualification :
+ Experience in health insurance for at least 10 years
+ Experience in leading and managing teams for minimum 5 years
+ Excellent communication skills, written and verbal
+ Highly motivated and organized
+ Works well under pressure
+ Experience of data collection and statistical analysis
+ Strong interpersonal skills
+ Ability to take ownership and demonstrate initiative
+ Detail-oriented and able to work independently to manage multiple simultaneous projects.
+ Technology savvy. Advanced user of Microsoft Office application
Other:
+ Travel might be required
+ Flexibility on working hours to manage clients/partners outside the Middle East region
What we Offer :
+ Hybrid mode
+ Flexibly
+ International exposure
+ Pleasant environment ( Cigna KSA got recently certified as "Great Place to Work" )
_The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable_
**About The Cigna Group**
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

We’re looking for a driven, detail-oriented Customer Onboarding Manager to lead and manage the onboarding of our Enterprise customers, ensuring their successful adoption of our platform. In this role, you’ll own the end-to-end project management of customer onboarding, from kick-off to successful launch, ensuring that every detail is accounted for and that the process is seamless, efficient, and valuable.

You will work closely with Customer Success Managers (CSMs), ESG Analysts, product, engineering, and business teams to guide customers through their implementation journey, solve any challenges along the way, and ensure they’re set up for long-term success with Novisto. Your ability to steer calls, drive next steps, and proactively identify and address issues will be key to your success. If you're someone who thrives in a fast-paced environment and is passionate about ensuring customer success through exceptional onboarding, we'd love to have you on the team!

Your Responsibilities Will Include:

• Collaborate to Define Success: Partner with enterprise-level customers to establish clear onboarding objectives, milestones, and success metrics aligned with their business goals, ensuring shared accountability and clear project management for achieving a seamless implementation and meaningful outcomes.
• Operate with a “One Team” Mentality: Champion cross-functional collaboration and alignment with Customer Success, ESG Implementation, ESG Adoption Services, Product, and other teams to ensure the onboarding process is smooth and efficient, driving exceptional results for your customers.
• Build Strategic Relationships: Develop strong, trusted relationships with customers by understanding their business priorities and ESG goals. Focus on collaboration, platform configuration, and project management, ensuring customers feel supported throughout the onboarding process.
• Drive Platform Engagement: Lead efforts to expand platform adoption during onboarding, ensuring customers are set up for success with tailored training, enablement programs, and proactive touchpoints to drive long-term value.
• Manage Projects with Precision: Oversee the customer onboarding process from start to finish, including defining project scope, deliverables, timelines, and ensuring clear, proactive communication. Anticipate potential challenges and lead cross-functional teams to resolve them quickly, ensuring projects are delivered on time and to specification.
• Deliver Seamless Onboarding: Partner with the CSM and ESG Implementation Services team to deliver comprehensive training and resources, equipping customers with the knowledge and tools to fully leverage Novisto’s platform from day one.
• Showcase Impact: Capture and share success stories from the onboarding process, demonstrating the tangible value Novisto brings to their business. Ensure these stories are celebrated both internally and externally as part of our ongoing commitment to customer success.

What we are looking for:

• 3+ years of relevant work experience in Customer Onboarding, Project Management experience, preferably in an Enterprise SaaS environment
• Deep caring about customers and a natural ability to empathize with and advocate for them;
• Passion for the ESG industry;
• Strong communication and presentation skills
• Ability to independently prioritize work and autonomously manage a large workload;
• Track record of excellence; demonstrated excellence in work;
• Structured and analytical approach to any work plan;
• Entrepreneurial approach to testing hypotheses and quickly iterating on ideas;
• Startup, software development industry, and/or SaaS experience (Preferred)

What we offer:

• Join an early-stage, well-financed company
• Advance Novisto’s purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software
• Contribute your knowledge and insights to increase awareness and knowledge of sustainability

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