6 Client Onboarding jobs in Saudi Arabia

Job ID: 39664

Location: Riyadh, SA

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 16 Sept 2025

Job Summary

The role is responsible for:

• Perform end-to-end orchestration across all processes and services managed by Client Management
• Engage clients throughout process, ensuring seamless delivery and client experience
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
• Ensure alignment between Corporate & Institutional Banking (CIB) business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

Key Responsibilities

• Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
• Provide quality support and advice to Relationship Managers (RM's) within all lending units on all documentation related matters, including the origination of documentation for customers where required
• Deliver excellent service and advice to our CIB clients in all interactions
• Engage clients throughout process, ensuring seamless delivery and client experience
• Own and drive execution of processes, working closely with stakeholders and the value chain to
• Perform all relevant onboarding processes
• Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
• Drive network onboarding processes
• Conduct checks on CDD as applicable
• Respond and clear queries from Checkers / Other Specialists / Business CRM on a timely manner
• Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
• Where serving as a checker, perform checks on CDD output from Client Management Makers, ensuring they adhere to policies and standard work
• Manage the end-to end documentation negotiation process including passporting of documents in the network subject to all approvals being in place as negotiated with Legal/Product and Business.
• Engage and coordinate with Legal & Compliance, Credit and Clients on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc
• Perform credit documentation activities for the deals flowing from CIB
• Identify processing risks or inefficiencies and implement appropriate and effective changes
• Ensure document deficiencies are minimised and are rectified in a timely manner
• Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems
• Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening processes as applicable
• Perform relevant static data maintenance and offboarding activities including raising of SDM and offboarding requests in the system
• Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements

Skills and Experience

• Manage Conduct
• Manage Risk
• Manage People
• Operational
• Process Management
• Data Conversion and Reporting
• Business / Product Knowledge

Qualifications

• Ability to positively engage and build rapport with clients
• Strong writing and presenting skills in English
• Problem solver; looks for solutions and finds ways to progress despite blockages
• Strong drive to deliver
• Has a clear understanding of the client needs being serviced
• Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
• A team player with good interpersonal skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary
The role is responsible for:

• Perform end-to-end orchestration across all processes and services managed by Client Management
• Engage clients throughout process, ensuring seamless delivery and client experience
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
• Ensure alignment between Corporate & Institutional Banking (CIB) business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

Key Responsibilities

• Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
• Provide quality support and advice to Relationship Managers (RM's) within all lending units on all documentation related matters, including the origination of documentation for customers where required
• Deliver excellent service and advice to our CIB clients in all interactions
• Engage clients throughout process, ensuring seamless delivery and client experience
• Own and drive execution of processes, working closely with stakeholders and the value chain to
• Perform all relevant onboarding processes
• Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
• Drive network onboarding processes
• Conduct checks on CDD as applicable
• Respond and clear queries from Checkers / Other Specialists / Business CRM on a timely manner
• Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
• Where serving as a checker, perform checks on CDD output from Client Management Makers, ensuring they adhere to policies and standard work
• Manage the end-to end documentation negotiation process including passporting of documents in the network subject to all approvals being in place as negotiated with Legal/Product and Business.
• Engage and coordinate with Legal & Compliance, Credit and Clients on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc
• Perform credit documentation activities for the deals flowing from CIB
• Identify processing risks or inefficiencies and implement appropriate and effective changes
• Ensure document deficiencies are minimised and are rectified in a timely manner
• Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems
• Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening processes as applicable
• Perform relevant static data maintenance and offboarding activities including raising of SDM and offboarding requests in the system
• Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements

Skills And Experience

• Manage Conduct
• Manage Risk
• Manage People
• Operational
• Process Management
• Data Conversion and Reporting
• Business / Product Knowledge

Qualifications

• Ability to positively engage and build rapport with clients
• Strong writing and presenting skills in English
• Problem solver; looks for solutions and finds ways to progress despite blockages
• Strong drive to deliver
• Has a clear understanding of the client needs being serviced
• Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
• A team player with good interpersonal skills

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Who Are We

We Are Foodics
a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
We are currently seeking a talented and motivated Customer Onboarding Associate to join our team in KSA. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices.

What Will You Do

• Assist in scheduling installation appointments with clients and confirming that the site is ready for installation
• Support the coordination of backend on-site training requests
• Help schedule on-site technical visits, including normal and emergency cases, under supervision
• Assist in the onboarding process for customers for products
• Monitor assigned tasks and projects, ensuring services are delivered according to SLAs, with guidance from senior team members
• Conduct phone calls to educate customers about onboarding sequences
• Assist clients in setting up Foodics menus and inventory products
• Provide support in building customer menus, recipes, and inventory items
• Help with menu and inventory updates as needed

What Are We Looking For

• Holder of Diploma or Bachelor's Degree in Networking, Computer Information System, Computer Science
• Working experience of at least 1 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies
• Excellent problem-solving skills
• Must have strong and excellent communication skills both written and oral
• Fluent in English and Arabic is a must
• Willing to travel from time to time within or outside Riyadh and /or different cities in KSA
• Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously
• Must be flexible to work in a fast-paced and evolving environment

Who Will Excel

• Previous experience in the SaaS, technology, or F&B industry
• A collaborative team player with a passion for driving growth and innovation

What We Offer You
We believe you will love working at Foodics

• We have an inclusive and diverse culture that encourages innovation and flexibility in-offices
• We offer highly competitive compensation packages, including bonuses and the potential for shares
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company

Who We Are

AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions including business setup, entity management, compliance and ongoing operational support to enable a seamless market entry and foster sustainable business growth.

As we continue to scale, we need a proactive, experienced team lead to drive excellence across our post company setup operations, ensuring we deliver a world-class experience for every HR, PRO & GRO client.

Who you are

We’re looking to hire a Business Setup Account Manager who thrives in fast-paced, client-facing environments and takes full ownership of delivering seamless expansion journeys into Saudi Arabia. You’ll manage a portfolio of regional and international clients establishing their legal presence in the Kingdom, guiding them through every stage of setup with precision, transparency, and care.

You’re a hands-on operations professional who understands the complexities of licensing, compliance, and government processes and can translate them into clear, client-friendly actions. You balance strategic thinking with operational excellence: resolving bottlenecks, mentoring team members, and maintaining high service standards. You’re proactive in managing expectations, communicating progress, and ensuring every milestone, from license issuance to handover is completed on time and in full compliance.

You value structure, clarity, and accountability, yet remain agile in adapting to evolving regulations and client needs. Above all, you’re driven by client success and take pride in representing AstroLabs’ reputation for reliability, efficiency, and world-class delivery.

What You’ll Do

Client Engagement & Relationship Management

• Manage a diverse client portfolio, including VIP and complex cases, ensuring consistent satisfaction through proactive communication and transparency.
• Serve as the primary escalation point for client issues, driving quick resolution and client confidence.
• Maintain regular reporting and visibility on progress, bottlenecks, and compliance status across all client accounts.
• Anticipate client needs and regulatory changes, adapting service delivery and communicating proactively.
• Build long-term relationships that translate into client renewals and referrals.

Operational Excellence & Delivery

• Oversee the entire setup cycle company registration, licensing, and visa issuance, ensuring accuracy and compliance.
• Guarantee that SLAs are met (including same-day client acknowledgment and 95%+ SLA adherence).
• Maintain 99% accuracy in client documentation, data, and CRM records.
• Identify and drive process improvements, automation, and system efficiencies to boost team productivity.
• Produce regular, data-driven reports that support operational and strategic decisions.

Government & External Relations

• Build and maintain relationships with key government entities (MISA, MC, ZATCA, MOL, MOFA) and relevant stakeholders.
• Ensure timely resolution of cases and proactively follow up on complex or delayed submissions.
• Identify and open at least two new government or partner relationships per quarter to strengthen service capacity.

Team Leadership & Development

• Manage and mentor Client Relations Associates (CRAs) and Specialists (CRSs) to deliver high-quality service with minimal errors.
• Conduct regular 1:1s and feedback sessions to track performance, engagement, and growth.
• Lead knowledge-sharing initiatives, ensuring your team is always updated on new regulations, systems, and procedures.
• Foster a culture of accountability, operational excellence, and continuous improvement.

• 2–4 years of experience in Account Management, Business Setup, Operations, or Corporate Services within Saudi Arabia.
• Experience managing clients in regulatory, licensing, or government-related environments (MISA, MC, ZATCA, Qiwa, etc.).
• Fully fluent in Arabic and English, both written and spoken.
• Proven track record of meeting or exceeding KPIs in client delivery or operations.
• Strong attention to detail with excellent organizational and documentation skills.
• Proficiency in CRM systems (HubSpot, Salesforce) and project management tools (ClickUp).
• Data-driven mindset; able to prepare and interpret operational reports.
• Excellent interpersonal skills and the ability to manage diverse stakeholders with professionalism and empathy.
• Strong sense of ownership, accountability, and continuous learning.

Who We Are

AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions including business setup, entity management, compliance and ongoing operational support to enable a seamless market entry and foster sustainable business growth.

As we continue to scale, we need a proactive, experienced team lead to drive excellence across our post company setup operations, ensuring we deliver a world-class experience for every HR, PRO & GRO client.

Who you are

We’re looking to hire a Business Setup Account Manager who thrives in fast-paced, client-facing environments and takes full ownership of delivering seamless expansion journeys into Saudi Arabia. You’ll manage a portfolio of regional and international clients establishing their legal presence in the Kingdom, guiding them through every stage of setup with precision, transparency, and care.

You’re a hands-on operations professional who understands the complexities of licensing, compliance, and government processes and can translate them into clear, client-friendly actions. You balance strategic thinking with operational excellence: resolving bottlenecks, mentoring team members, and maintaining high service standards. You’re proactive in managing expectations, communicating progress, and ensuring every milestone, from license issuance to handover is completed on time and in full compliance.

You value structure, clarity, and accountability, yet remain agile in adapting to evolving regulations and client needs. Above all, you’re driven by client success and take pride in representing AstroLabs’ reputation for reliability, efficiency, and world-class delivery.

What You’ll Do

Client Engagement & Relationship Management

• Manage a diverse client portfolio, including VIP and complex cases, ensuring consistent satisfaction through proactive communication and transparency.
• Serve as the primary escalation point for client issues, driving quick resolution and client confidence.
• Maintain regular reporting and visibility on progress, bottlenecks, and compliance status across all client accounts.
• Anticipate client needs and regulatory changes, adapting service delivery and communicating proactively.
• Build long-term relationships that translate into client renewals and referrals.

Operational Excellence & Delivery

• Oversee the entire setup cycle company registration, licensing, and visa issuance, ensuring accuracy and compliance.
• Guarantee that SLAs are met (including same-day client acknowledgment and 95%+ SLA adherence).
• Maintain 99% accuracy in client documentation, data, and CRM records.
• Identify and drive process improvements, automation, and system efficiencies to boost team productivity.
• Produce regular, data-driven reports that support operational and strategic decisions.

Government & External Relations

• Build and maintain relationships with key government entities (MISA, MC, ZATCA, MOL, MOFA) and relevant stakeholders.
• Ensure timely resolution of cases and proactively follow up on complex or delayed submissions.
• Identify and open at least two new government or partner relationships per quarter to strengthen service capacity.

Team Leadership & Development

• Manage and mentor Client Relations Associates (CRAs) and Specialists (CRSs) to deliver high-quality service with minimal errors.
• Conduct regular 1:1s and feedback sessions to track performance, engagement, and growth.
• Lead knowledge-sharing initiatives, ensuring your team is always updated on new regulations, systems, and procedures.
• Foster a culture of accountability, operational excellence, and continuous improvement.

• 2–4 years of experience in Account Management, Business Setup, Operations, or Corporate Services within Saudi Arabia.
• Experience managing clients in regulatory, licensing, or government-related environments (MISA, MC, ZATCA, Qiwa, etc.).
• Fully fluent in Arabic and English, both written and spoken.
• Proven track record of meeting or exceeding KPIs in client delivery or operations.
• Strong attention to detail with excellent organizational and documentation skills.
• Proficiency in CRM systems (HubSpot, Salesforce) and project management tools (ClickUp).
• Data-driven mindset; able to prepare and interpret operational reports.
• Excellent interpersonal skills and the ability to manage diverse stakeholders with professionalism and empathy.
• Strong sense of ownership, accountability, and continuous learning.