34 Client Management jobs in Saudi Arabia

Job Summary
The role is responsible for:

• Perform end-to-end orchestration across all processes and services managed by Client Management
• Engage clients throughout process, ensuring seamless delivery and client experience
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
• Ensure alignment between Corporate & Institutional Banking (CIB) business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

Key Responsibilities

• Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
• Provide quality support and advice to Relationship Managers (RM's) within all lending units on all documentation related matters, including the origination of documentation for customers where required
• Deliver excellent service and advice to our CIB clients in all interactions
• Engage clients throughout process, ensuring seamless delivery and client experience
• Own and drive execution of processes, working closely with stakeholders and the value chain to
• Perform all relevant onboarding processes
• Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
• Drive network onboarding processes
• Conduct checks on CDD as applicable
• Respond and clear queries from Checkers / Other Specialists / Business CRM on a timely manner
• Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
• Where serving as a checker, perform checks on CDD output from Client Management Makers, ensuring they adhere to policies and standard work
• Manage the end-to end documentation negotiation process including passporting of documents in the network subject to all approvals being in place as negotiated with Legal/Product and Business.
• Engage and coordinate with Legal & Compliance, Credit and Clients on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc
• Perform credit documentation activities for the deals flowing from CIB
• Identify processing risks or inefficiencies and implement appropriate and effective changes
• Ensure document deficiencies are minimised and are rectified in a timely manner
• Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems
• Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening processes as applicable
• Perform relevant static data maintenance and offboarding activities including raising of SDM and offboarding requests in the system
• Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements

Skills And Experience

• Manage Conduct
• Manage Risk
• Manage People
• Operational
• Process Management
• Data Conversion and Reporting
• Business / Product Knowledge

Qualifications

• Ability to positively engage and build rapport with clients
• Strong writing and presenting skills in English
• Problem solver; looks for solutions and finds ways to progress despite blockages
• Strong drive to deliver
• Has a clear understanding of the client needs being serviced
• Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
• A team player with good interpersonal skills

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

The Manager - Customer Success is accountable for working closely with customers during all stages of engagement, from sales to solution and service deployment. S/He identifies customers' needs, ensures successful onboarding/retention and provides service excellence and timely complaint management.

Technical and Operations

• Understand customers' business goals, align with the company functionality and strategy and lead on a strategic technology solution roadmap;
• Manage the customer adoption lifecycle and raise customer risks/blockers, where appropriate;
• Coordinate with peers in support, engineering and consulting to address customer issues and leverage the post sales customer experience;
• Build and iterate on a customer success framework to provide measurable business and technical value to customers;
• Provide insight from customer data to internal stakeholders for appropriate actions and decisions;
• Understand customers at-risk and gaps that can hinder overall implementation, rollout and/or adoption of the solution;
• Manage the ongoing post sales experience with priority customers, managing both the IT line of business and key customer stakeholders;
• Address customer service issues and escalated complaints and ensure a prompt feedback and follow up;
• Answer customers' comments and suggestions and submit related reports and recommendations;
• Iterate ways to improve performance, efficiency and efficacy on metrics and customer feedback;
• Manage large projects or processes that span outside of the immediate job area;

Talent Development

• Lead and coach the team cultivating empowerment and ownership;
• Develop capabilities and secure a solid succession plan;

Conduct regular performance reviews, identify training needs and oversee development plans.

Education

Bachelor's degree in Business Administration or any other related field

Experience

At least 2 years of relevant experience

Key Competencies

• Customer centric
• Accountable
• Agile
• Communicate effectively
• Leadership
• Problem solving and decision making
• Business awareness
• Negotiation

Role Overview:

We are looking for a detail-oriented CRM Specialist to support our CRM operations and campaign execution. This role will work closely with the CRM Team and cross functional teams to deliver high quality campaigns, run A/B tests, and generate actionable insights.

Key Responsibilities:

• Build, schedule, and deploy CRM campaigns across push, whatsapp & in-app channels.
• Assist in setting up and monitoring A/B tests to optimize campaign performance.
• Generate and maintain regular performance reports, highlighting key insights.
• Support day to day CRM operations and ensure accuracy in campaign execution.
• Collaborate with design, product, and analytics teams to enhance customer engagement.

Requirements:

• 1–3 years of experience in CRM, digital marketing, or related fields.
• Hands on experience with CRM tools (Braze, MoEngage, CleverTap, or similar).
• Strong analytical skills and familiarity with campaign reporting.
• Attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Strong communication and organizational skills.

About Idaratech

Idaratech is a leading Saudi-built ERP & SaaS platform trusted by government and private sectors across the Kingdom. We empower organizations to automate HR, payroll, supply chain, and compliance — integrated with
Mudad, GOSI, Qiwa,
and
Muqeem
.

Key Responsibilities

• Configure, maintain, and improve CRM workflows.
• Create lead nurturing and automation campaigns.
• Monitor data quality, reporting, and analytics dashboards.
• Collaborate with Sales and Marketing to optimize the sales funnel.
• Deliver performance reports and actionable insights.

Qualifications

• 3+ years of CRM experience.
• Proficiency with Odoo CRM
• Strong analytical and reporting abilities.
• Knowledge of B2B SaaS or ERP models preferred.
• Excellent organizational and communication skills.

We are seeking a
Customer Relationship Management (CRM) Manager
to join our team and play a pivotal role in shaping our customer experience. This is a unique opportunity to build and optimize our CRM strategy from the ground up, directly impacting customer loyalty and business growth.

What You'll Do:

• Develop and Execute Strategy:
  Design, implement, and manage our comprehensive CRM strategy to increase customer retention, loyalty, and lifetime value.
• Customer Lifecycle Management:
  Map the customer journey and create targeted campaigns for each stage, from new customer onboarding to loyalty programs and win-back initiatives.
• Campaign Management:
  Oversee the end-to-end execution of multi-channel marketing campaigns (email, SMS, push notifications, etc.), including A/B testing, personalization, and performance analysis.
• Data Analysis:
  Use customer data to segment audiences, identify key trends, and generate insights that inform marketing and business decisions.
• Platform Management:
  Manage and optimize our CRM platform (Microsoft Dynamics), ensuring data integrity and seamless integration with other systems.
• Collaboration:
  Work closely with the marketing, e-commerce, and creative teams to ensure a cohesive brand message and customer experience across all touchpoints.
• Reporting:
  Establish key performance indicators (KPIs) and regularly report on the effectiveness of CRM initiatives to leadership.

What We're Looking For:

• Experience:
  5+ years of experience in a CRM or customer marketing role, preferably within the fashion, retail, or e-commerce industries.
• Technical Skills:
  Proven experience with major CRM platforms (Microsoft Dynamics) and a strong understanding of database management and marketing automation.
• Analytical Mindset:
  Excellent analytical skills with the ability to translate data into actionable insights. Proficiency in tools like Google Analytics or similar is a plus.
• Communication:
  Strong verbal and written communication skills with a keen eye for detail and the ability to craft compelling, on-brand messaging in Arabic and English.
• Project Management:
  A proactive, self-starter who can manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Passion for Fashion:
  A genuine interest in the fashion industry and an understanding of our target audience.

Job Title: CRM Manager

Location: Jeddah

Job Type: Full-time

About the Role

We are looking for a CRM Manager (5+ years of experience) to lead our customer relationship management strategy with a focus on data analytics, insights, and campaign evaluation. The role is key to understanding customer behaviors, measuring marketing impact, and developing strategies that improve retention, engagement, and lifetime value.

Key Responsibilities

• Manage and analyze CRM data to uncover insights and opportunities.

• Design, execute, and evaluate multi-channel campaigns.

• Define KPIs, track performance, and optimize campaigns.

• Drive lifecycle strategies (acquisition, onboarding, loyalty, win-back).

• Collaborate across teams to enhance customer experience.

Requirements

• Minimum 5 years of experience in CRM, customer analytics, or digital marketing.

Application

Send your CV to: -

The Opportunity:

At OpenText, our Professional Services team helps customers maximize the ROI from their investment in OpenText's EIM solutions. From solution implementation to custom development and managed/cloud services, you'll be working closely with cross-functional teams—including Sales, Pre-Sales, Value Engineering, and our partner ecosystem.

As a
Client Director
, you'll own customer success and revenue generation across key accounts, with a dual focus on new business development and services delivery. The ideal candidate will bring strong commercial acumen, a business-technology mindset, and experience in leading complex services engagements.

You are great at:

• Building trusted relationships with Sales, Pre-Sales, and customer stakeholders.
• Driving services business development strategy and closing PS deals.
• Managing proposals, RFPs/RFIs, and SOW approvals.
• Creating and maintaining a strong pipeline to meet quarterly targets.
• Leading service delivery engagements and managing escalations.
• Coordinating resource forecasting and delivery oversight.
• Negotiating services contracts with clients and third-party providers.

What it takes:

• 15+ years in IT/IM with a strong focus on Professional Services sales and delivery.
• Proven success closing $3M+ in services revenue across diverse sectors.
• Experience delivering complex enterprise projects with clear KPIs.
• Solid project management skills and ability to work under pressure.
• Deep understanding of OpenText's portfolio (or similar platforms).
• Experience with ITOM/ITSM tools is a strong plus.
• Fluent in
  English and Arabic
  (required).

We're Hiring

Customer Relationship Management (CRM) Specialist – Chinese Speaker

Location: Riyadh, Saudi Arabia

Role Overview

MRG
is seeking a
CRM Specialist (Chinese Speaker)
to manage the customer relationship operations, And Handling customer inquiries, and providing excellent customer service.

In this role, you'll collaborate closely with the Regulatory Affairs, Marketing, and Sales teams to support business objectives, improve client experience, and optimize operational efficiency.

Key Responsibilities

• Develop and implement CRM strategies aligned with company goals.
• Analyze customer data to identify opportunities for growth and improvement.
• Provide actionable insights to support the RA, Marketing, and Sales teams.
• Maintain and update client databases to ensure accuracy and reliability.
• Identify business opportunities.
• Collect and analyze customer feedback to enhance service quality.

Requirements

• Proficiency in
  English
  and
  Chinese
  .
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Understanding data privacy laws and compliance standards.
• Ability to work effectively within a collaborative, cross-functional team.

When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. You'll understand that Deloitte is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).

In addition to our opportunities in Audit & Assurance, Tax & Legal, Consulting, Risk Advisory and Financial Advisory, we offer a variety of careers in Internal Client Services (ICS) considered essential to the growth of the Firm. Whether in Human Resources, Finance or PR, a career in ICS with Deloitte & Touche ME will give you the opportunity to join a firm undergoing rapid expansion in a region of fast-paced growth. Your role will not just put your passion for creative solutions to the test, it will provide you with an environment to grow and build a career based on excellence.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

• Lead the way
• Serve with integrity
• Take care of each other
• Foster inclusion
• Collaborate for measurable impact

Scan the QR code or click on the below link to complete your assessment and then click on apply

Link: Bryq assessment