50 Client Management jobs in Saudi Arabia

Head of Client Management

The Cigna Group

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

workfromhome
This role focuses on driving organizational goals and growth by building long term client’s relationships.
The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.

Key Responsibilities :

  • Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
  • Lead, mentor, and support a client-facing team, driving performance and collaboration.
  • Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
  • Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
  • Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
  • Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
  • Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
  • Look for growth opportunities throughout the year with existing groups.
  • Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
  • Support development of Cigna’s product proposition
  • Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
  • Facilitate the renewal and onboarding process
  • Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.

Skills :

  • Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
  • Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
  • Ability to develop and implement strategic plans that align with company goals and client needs.
  • Familiarity with industry best practices and trends in client management and customer service.
  • Proficiency in relevant software and tools, such as Salesforce /CRM systems.

Qualification :

  • Experience in health insurance for at least 10 years
  • Experience in leading and managing teams for minimum 5 years
  • Excellent communication skills, written and verbal
  • Highly motivated and organized
  • Works well under pressure
  • Experience of data collection and statistical analysis
  • Strong interpersonal skills
  • Ability to take ownership and demonstrate initiative
  • Detail-oriented and able to work independently to manage multiple simultaneous projects.
  • Technology savvy. Advanced user of Microsoft Office application

Other:

  • Travel might be required
  • Flexibility on working hours to manage clients/partners outside the Middle East region

What we Offer :

  • Hybrid mode
  • Flexibly
  • International exposure
  • Pleasant environment ( Cigna KSA got recently certified as “Great Place to Work” )

The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Head of Client Management

The Cigna Group

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

Join to apply for the Head of Client Management role at The Cigna Group

Join to apply for the Head of Client Management role at The Cigna Group

This role focuses on driving organizational goals and growth by building long term client’s relationships.

The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.

Key Responsibilities

  • Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
  • Lead, mentor, and support a client-facing team, driving performance and collaboration.
  • Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
  • Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
  • Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
  • Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
  • Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
  • Look for growth opportunities throughout the year with existing groups.
  • Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
  • Support development of Cigna’s product proposition
  • Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
  • Facilitate the renewal and onboarding process
  • Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.

Skills

  • Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
  • Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
  • Ability to develop and implement strategic plans that align with company goals and client needs.
  • Familiarity with industry best practices and trends in client management and customer service.
  • Proficiency in relevant software and tools, such as Salesforce /CRM systems.

Qualification

  • Experience in health insurance for at least 10 years
  • Experience in leading and managing teams for minimum 5 years
  • Excellent communication skills, written and verbal
  • Highly motivated and organized
  • Works well under pressure
  • Experience of data collection and statistical analysis
  • Strong interpersonal skills
  • Ability to take ownership and demonstrate initiative
  • Detail-oriented and able to work independently to manage multiple simultaneous projects.
  • Technology savvy. Advanced user of Microsoft Office application

Other

  • Travel might be required
  • Flexibility on working hours to manage clients/partners outside the Middle East region

What We Offer

  • Hybrid mode
  • Flexibly
  • International exposure
  • Pleasant environment ( Cigna KSA got recently certified as “Great Place to Work” )

The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Seniority level
  • Seniority level Director
Employment type
  • Employment type Full-time
Job function
  • Job function Business Development and Sales
  • Industries Hospitals and Health Care

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Head of Client Management

Cigna

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

This role focuses on driving organizational goals and growth by building long term client’s relationships.
The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.

Key Responsibilities :


  • Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
  • Lead, mentor, and support a client-facing team, driving performance and collaboration.
  • Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
  • Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
  • Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
  • Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
  • Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
  • Look for growth opportunities throughout the year with existing groups.
  • Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
  • Support development of Cigna’s product proposition
  • Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
  • Facilitate the renewal and onboarding process
  • Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.

Skills :


  • Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
  • Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
  • Ability to develop and implement strategic plans that align with company goals and client needs.
  • Familiarity with industry best practices and trends in client management and customer service.
  • Proficiency in relevant software and tools, such as Salesforce /CRM systems.

Qualification :


  • Experience in health insurance for at least 10 years
  • Experience in leading and managing teams for minimum 5 years
  • Excellent communication skills, written and verbal
  • Highly motivated and organized
  • Works well under pressure
  • Experience of data collection and statistical analysis
  • Strong interpersonal skills
  • Ability to take ownership and demonstrate initiative
  • Detail-oriented and able to work independently to manage multiple simultaneous projects.
  • Technology savvy. Advanced user of Microsoft Office application

Other:


  • Travel might be required
  • Flexibility on working hours to manage clients/partners outside the Middle East region

What we Offer :


  • Hybrid mode
  • Flexibly
  • International exposure
  • Pleasant environment ( Cigna KSA got recently certified as “Great Place to Work” )

The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable


About The Cigna Group


Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.


If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.


#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Head of Client Management

The Cigna Group

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome
This role focuses on driving organizational goals and growth by building long term client’s relationships.
The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.

Key Responsibilities :

  • Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
  • Lead, mentor, and support a client-facing team, driving performance and collaboration.
  • Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
  • Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
  • Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
  • Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
  • Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
  • Look for growth opportunities throughout the year with existing groups.
  • Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
  • Support development of Cigna’s product proposition
  • Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
  • Facilitate the renewal and onboarding process
  • Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.

Skills :

  • Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
  • Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
  • Ability to develop and implement strategic plans that align with company goals and client needs.
  • Familiarity with industry best practices and trends in client management and customer service.
  • Proficiency in relevant software and tools, such as Salesforce /CRM systems.

Qualification :

  • Experience in health insurance for at least 10 years
  • Experience in leading and managing teams for minimum 5 years
  • Excellent communication skills, written and verbal
  • Highly motivated and organized
  • Works well under pressure
  • Experience of data collection and statistical analysis
  • Strong interpersonal skills
  • Ability to take ownership and demonstrate initiative
  • Detail-oriented and able to work independently to manage multiple simultaneous projects.
  • Technology savvy. Advanced user of Microsoft Office application

Other:

  • Travel might be required
  • Flexibility on working hours to manage clients/partners outside the Middle East region

What we Offer :

  • Hybrid mode
  • Flexibly
  • International exposure
  • Pleasant environment ( Cigna KSA got recently certified as “Great Place to Work” )

The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Head of Client Management

Riyadh, Riyadh The Cigna Group

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

This role focuses on driving organizational goals and growth by building long term client's relationships.
The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.

Key Responsibilities :

  • Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
  • Lead, mentor, and support a client-facing team, driving performance and collaboration.
  • Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
  • Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
  • Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
  • Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
  • Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
  • Look for growth opportunities throughout the year with existing groups.
  • Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
  • Support development of Cigna's product proposition
  • Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
  • Facilitate the renewal and onboarding process
  • Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.

Skills :

  • Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
  • Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
  • Ability to develop and implement strategic plans that align with company goals and client needs.
  • Familiarity with industry best practices and trends in client management and customer service.
  • Proficiency in relevant software and tools, such as Salesforce /CRM systems.

Qualification :

  • Experience in health insurance for at least 10 years
  • Experience in leading and managing teams for minimum 5 years
  • Excellent communication skills, written and verbal
  • Highly motivated and organized
  • Works well under pressure
  • Experience of data collection and statistical analysis
  • Strong interpersonal skills
  • Ability to take ownership and demonstrate initiative
  • Detail-oriented and able to work independently to manage multiple simultaneous projects.
  • Technology savvy. Advanced user of Microsoft Office application

Other:

  • Travel might be required
  • Flexibility on working hours to manage clients/partners outside the Middle East region

What we Offer :

  • Hybrid mode
  • Flexibly
  • International exposure
  • Pleasant environment ( Cigna KSA got recently certified as "Great Place to Work" )

The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

This advertiser has chosen not to accept applicants from your region.

Head of Client Management

Riyadh, Riyadh The Cigna Group

Posted today

Job Viewed

Tap Again To Close

Job Description

This role focuses on driving organizational goals and growth by building long term client’s relationships.
The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.

Key Responsibilities :

  • Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
  • Lead, mentor, and support a client-facing team, driving performance and collaboration.
  • Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
  • Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
  • Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
  • Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
  • Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
  • Look for growth opportunities throughout the year with existing groups.
  • Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
  • Support development of Cigna’s product proposition
  • Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
  • Facilitate the renewal and onboarding process
  • Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.

Skills :

  • Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
  • Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
  • Ability to develop and implement strategic plans that align with company goals and client needs.
  • Familiarity with industry best practices and trends in client management and customer service.
  • Proficiency in relevant software and tools, such as Salesforce /CRM systems.

Qualification :

  • Experience in health insurance for at least 10 years
  • Experience in leading and managing teams for minimum 5 years
  • Excellent communication skills, written and verbal
  • Highly motivated and organized
  • Works well under pressure
  • Experience of data collection and statistical analysis
  • Strong interpersonal skills
  • Ability to take ownership and demonstrate initiative
  • Detail-oriented and able to work independently to manage multiple simultaneous projects.
  • Technology savvy. Advanced user of Microsoft Office application

Other:

  • Travel might be required
  • Flexibility on working hours to manage clients/partners outside the Middle East region

What we Offer :

  • Hybrid mode
  • Flexibly
  • International exposure
  • Pleasant environment ( Cigna KSA got recently certified as “Great Place to Work” )

The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Head of Client Management

Riyadh, Riyadh The Cigna Group

Posted today

Job Viewed

Tap Again To Close

Job Description

This role focuses on driving organizational goals and growth by building long term client’s relationships.
The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.

Key Responsibilities :

  • Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
  • Lead, mentor, and support a client-facing team, driving performance and collaboration.
  • Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
  • Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
  • Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
  • Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
  • Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
  • Look for growth opportunities throughout the year with existing groups.
  • Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
  • Support development of Cigna’s product proposition
  • Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
  • Facilitate the renewal and onboarding process
  • Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.

Skills :

  • Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
  • Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
  • Ability to develop and implement strategic plans that align with company goals and client needs.
  • Familiarity with industry best practices and trends in client management and customer service.
  • Proficiency in relevant software and tools, such as Salesforce /CRM systems.

Qualification :

  • Experience in health insurance for at least 10 years
  • Experience in leading and managing teams for minimum 5 years
  • Excellent communication skills, written and verbal
  • Highly motivated and organized
  • Works well under pressure
  • Experience of data collection and statistical analysis
  • Strong interpersonal skills
  • Ability to take ownership and demonstrate initiative
  • Detail-oriented and able to work independently to manage multiple simultaneous projects.
  • Technology savvy. Advanced user of Microsoft Office application

Other:

  • Travel might be required
  • Flexibility on working hours to manage clients/partners outside the Middle East region

What we Offer :

  • Hybrid mode
  • Flexibly
  • International exposure
  • Pleasant environment ( Cigna KSA got recently certified as “Great Place to Work” )

The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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Head of Client Management

Riyadh, Riyadh The Cigna Group

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

**This role focuses on driving organizational goals and growth by building long term client's relationships.**
**The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.**
Key Responsibilities :
+ Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
+ Lead, mentor, and support a client-facing team, driving performance and collaboration.
+ Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
+ Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
+ Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
+ Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
+ Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
+ Look for growth opportunities throughout the year with existing groups.
+ Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
+ Support development of Cigna's product proposition
+ Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
+ Facilitate the renewal and onboarding process
+ Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.
Skills :
+ Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
+ Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
+ Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
+ Ability to develop and implement strategic plans that align with company goals and client needs.
+ Familiarity with industry best practices and trends in client management and customer service.
+ Proficiency in relevant software and tools, such as Salesforce /CRM systems.
Qualification :
+ Experience in health insurance for at least 10 years
+ Experience in leading and managing teams for minimum 5 years
+ Excellent communication skills, written and verbal
+ Highly motivated and organized
+ Works well under pressure
+ Experience of data collection and statistical analysis
+ Strong interpersonal skills
+ Ability to take ownership and demonstrate initiative
+ Detail-oriented and able to work independently to manage multiple simultaneous projects.
+ Technology savvy. Advanced user of Microsoft Office application
Other:
+ Travel might be required
+ Flexibility on working hours to manage clients/partners outside the Middle East region
What we Offer :
+ Hybrid mode
+ Flexibly
+ International exposure
+ Pleasant environment ( Cigna KSA got recently certified as "Great Place to Work" )
_The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable_
**About The Cigna Group**
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
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Client Relationship Management - Analyst

Al Khobar, Eastern region Marsh Middle East and Africa

Posted 12 days ago

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Job Description

Client Relationship Management - Analyst

Join to apply for the Client Relationship Management - Analyst role at Marsh Middle East and Africa

Client Relationship Management - Analyst

Join to apply for the Client Relationship Management - Analyst role at Marsh Middle East and Africa

Description:

Are you a recent graduate eager to launch your career in data analysis and risk engineering? We are seeking a motivated and detail-oriented Graduate Risk Engineering Data Analyst to join our dynamic MEA Energy and Power Risk Engineering Data Analytics team. This is an exciting opportunity to support our Energy and Power Risk Engineering teams by gathering, analyzing, and interpreting data to provide actionable insights that drive risk assessments.

Description:

Are you a recent graduate eager to launch your career in data analysis and risk engineering? We are seeking a motivated and detail-oriented Graduate Risk Engineering Data Analyst to join our dynamic MEA Energy and Power Risk Engineering Data Analytics team. This is an exciting opportunity to support our Energy and Power Risk Engineering teams by gathering, analyzing, and interpreting data to provide actionable insights that drive risk assessments.

We will count on you to:

  • Collect and organize data from various sources, including risk engineering surveys and internal databases. Analyze and interpret data using Microsoft Excel and in-house tools to ensure accuracy and derive actionable insights.
  • Collaborate closely with the MEA Energy and Power Risk Engineering teams to support risk assessments, insurance submissions, and client presentations, providing data-driven insights to assist in identifying and mitigating potential risks.
  • Engage with major regional and global clients, participate in client meetings, and assist in preparing presentations and reports.
  • Shadow experienced risk engineers during field surveys to gain hands-on exposure to the practical aspects of risk engineering and participate in ongoing training to develop expertise in risk engineering and data analysis.
  • Utilize the Microsoft Suite of tools (Excel, PowerPoint, Word, etc.) to organize data, create reports, and present findings, while leveraging advanced data tools to improve efficiency and depth of analysis.
  • Manage multiple tasks and prioritize effectively to meet deadlines in a fast-paced environment, maintaining organized records and reports of all data and analyses.

What you need to have:

  • A recent graduate with a degree in Engineering, Data Science, Mathematics, or a related field. Knowledge of risk engineering concepts is an advantage.
  • Strong proficiency in Microsoft Excel and the broader Microsoft Office suite; experience with advanced data tools is beneficial.
  • Ability to interpret technical data and apply engineering knowledge to analyze risk factors, with strong analytical skills and attention to detail.
  • Excellent organizational and time-management skills, with the ability to multitask and work under pressure.
  • Strong communication skills, both written and verbal, with the ability to present findings clearly. A proactive and enthusiastic attitude with a willingness to learn and develop professionally.

Why Join Us?

  • Learning and Development: Gain invaluable experience from seasoned professionals in the risk engineering field and exposure to global clients while participating in risk assessments across diverse industries.
  • Career Progression: This role offers a unique path for career development with potential growth into more senior technical or client-facing roles.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

R_306232

Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Insurance and Business Consulting and Services

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Customer Relationship Management Specialist

Riyadh, Riyadh MOYASAR

Posted 10 days ago

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Job Description

Customer Relationship Management Specialist

Moyasar Financial Company is a Saudi company headquartered in Riyadh and licensed to provide payment gateway services by the Saudi Central Bank (SAMA). Established in 2015 by Saudi engineers, it aims to provide secure and convenient electronic payment options for online merchants. Moyasar collaborates with prominent banks and has an expanding network of merchants across various sectors.

We are seeking a Customer Relationship Management Specialist to identify the needs of both new and existing customers, helping them succeed with our products. The role involves developing effective communication with clients and internal teams to understand and resolve customer issues.

We welcome talented candidates passionate about online payments and product development, who are quick learners and adaptable.

Responsibilities:

  • Establish and maintain strong client relationships.
  • Address client concerns promptly.
  • Collaborate with internal teams to resolve challenges and ensure satisfaction.
  • Understand client needs and propose additional services.
  • Proactively contact clients to offer services and identify cross-selling opportunities.
  • Verify client documents received from the Sales team.
  • Ensure completion of KYC procedures.
  • Facilitate account activation for new clients.
  • Communicate effectively to obtain missing information.
  • Ensure smooth transition from sales to operations.
  • Maintain up-to-date client documentation and compliance.
  • Collaborate with clients to update information.
  • Assist clients with technical integration and queries.

Qualifications:

  • Bachelor's Degree in Business or related fields.
  • 1-2 years of experience in Fintech operations.
  • Excellent Arabic & English communication skills.
  • Ability to work independently and in a team under pressure.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service and Business Development

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