26 Client Intake jobs in Saudi Arabia
Administrative Support - Saudi National
Posted 1 day ago
Job Viewed
Job Description
We are seeking an experienced Administrative Support professional to join our team in Riyadh, Saudi Arabia. The ideal candidate will have a minimum of 12 years of experience, specifically in interface management roles within the consultancy sector, with a strong background in site supervision for projects such as roads, tunnels, bridges, and highways.
Responsibilities:
Provide administrative support to the interface management team, including managing calendars, scheduling meetings, and coordinating travel arrangements.
Assist in the preparation and distribution of project documentation, reports, and presentations.
Maintain accurate records and databases, including contact lists, project files, and correspondence.
Coordinate communication between internal teams, clients, contractors, and stakeholders.
Organize and facilitate meetings, workshops, and training sessions as required.
Assist in the coordination of project events, conferences, and site visits.
Handle incoming inquiries and requests in a professional and timely manner.
Assist with procurement activities, including preparing purchase orders and tracking deliveries.
Support the interface management team in tracking project milestones, deadlines, and deliverables.
Perform other administrative tasks and duties as assigned by management.
Minimum of 12 years of experience in administrative support roles within the consultancy sector, with a focus on interface management for infrastructure projects.
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Excellent communication and interpersonal skills, with a professional and courteous demeanor.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
Ability to work effectively in a fast-paced environment and adapt to changing priorities.
Attention to detail and accuracy in all work activities.
Experience working in a multicultural environment is preferred.
Bachelor's degree in Business Administration, Management, or a related field is desirable.
Saudi national.
Administrative Support - Saudi National
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the Administrative Support - Saudi National role at WSP in the Middle East
Join to apply for the Administrative Support - Saudi National role at WSP in the Middle East
Get AI-powered advice on this job and more exclusive features.
Job Description
We are seeking an experienced Administrative Support professional to join our team in Riyadh, Saudi Arabia. The ideal candidate will have a minimum of 12 years of experience, specifically in interface management roles within the consultancy sector, with a strong background in site supervision for projects such as roads, tunnels, bridges, and highways.
Job Description
We are seeking an experienced Administrative Support professional to join our team in Riyadh, Saudi Arabia. The ideal candidate will have a minimum of 12 years of experience, specifically in interface management roles within the consultancy sector, with a strong background in site supervision for projects such as roads, tunnels, bridges, and highways.
Responsibilities
Responsibilities:
- Provide administrative support to the interface management team, including managing calendars, scheduling meetings, and coordinating travel arrangements.
- Assist in the preparation and distribution of project documentation, reports, and presentations.
- Maintain accurate records and databases, including contact lists, project files, and correspondence.
- Coordinate communication between internal teams, clients, contractors, and stakeholders.
- Organize and facilitate meetings, workshops, and training sessions as required.
- Assist in the coordination of project events, conferences, and site visits.
- Handle incoming inquiries and requests in a professional and timely manner.
- Assist with procurement activities, including preparing purchase orders and tracking deliveries.
- Support the interface management team in tracking project milestones, deadlines, and deliverables.
- Perform other administrative tasks and duties as assigned by management.
- Minimum of 12 years of experience in administrative support roles within the consultancy sector, with a focus on interface management for infrastructure projects.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Excellent communication and interpersonal skills, with a professional and courteous demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Attention to detail and accuracy in all work activities.
- Experience working in a multicultural environment is preferred.
- Bachelor's degree in Business Administration, Management, or a related field is desirable.
- Saudi national.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Administrative
- Industries Professional Services
Referrals increase your chances of interviewing at WSP in the Middle East by 2x
Get notified about new Administrative Support Specialist jobs in Riyadh, Riyadh, Saudi Arabia .
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#J-18808-LjbffrAdministrative Support - Saudi National

Posted 25 days ago
Job Viewed
Job Description
**Responsibilities:**
+ Provide administrative support to the interface management team, including managing calendars, scheduling meetings, and coordinating travel arrangements.
+ Assist in the preparation and distribution of project documentation, reports, and presentations.
+ Maintain accurate records and databases, including contact lists, project files, and correspondence.
+ Coordinate communication between internal teams, clients, contractors, and stakeholders.
+ Organize and facilitate meetings, workshops, and training sessions as required.
+ Assist in the coordination of project events, conferences, and site visits.
+ Handle incoming inquiries and requests in a professional and timely manner.
+ Assist with procurement activities, including preparing purchase orders and tracking deliveries.
+ Support the interface management team in tracking project milestones, deadlines, and deliverables.
+ Perform other administrative tasks and duties as assigned by management.
+ Minimum of 12 years of experience in administrative support roles within the consultancy sector, with a focus on interface management for infrastructure projects.
+ Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
+ Excellent communication and interpersonal skills, with a professional and courteous demeanor.
+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
+ Ability to work effectively in a fast-paced environment and adapt to changing priorities.
+ Attention to detail and accuracy in all work activities.
+ Experience working in a multicultural environment is preferred.
+ Bachelor's degree in Business Administration, Management, or a related field is desirable.
+ Saudi national.
Administrative Support - Saudi National | Riyadh, SA
Posted 25 days ago
Job Viewed
Job Description
Job Description
We are seeking an experienced Administrative Support professional to join our team in Riyadh, Saudi Arabia. The ideal candidate will have a minimum of 12 years of experience, specifically in interface management roles within the consultancy sector, with a strong background in site supervision for projects such as roads, tunnels, bridges, and highways.
Responsibilities
Responsibilities:
- Provide administrative support to the interface management team, including managing calendars, scheduling meetings, and coordinating travel arrangements.
- Assist in the preparation and distribution of project documentation, reports, and presentations.
- Maintain accurate records and databases, including contact lists, project files, and correspondence.
- Coordinate communication between internal teams, clients, contractors, and stakeholders.
- Organize and facilitate meetings, workshops, and training sessions as required.
- Assist in the coordination of project events, conferences, and site visits.
- Handle incoming inquiries and requests in a professional and timely manner.
- Assist with procurement activities, including preparing purchase orders and tracking deliveries.
- Support the interface management team in tracking project milestones, deadlines, and deliverables.
- Perform other administrative tasks and duties as assigned by management.
Qualifications
- Minimum of 12 years of experience in administrative support roles within the consultancy sector, with a focus on interface management for infrastructure projects.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Excellent communication and interpersonal skills, with a professional and courteous demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Attention to detail and accuracy in all work activities.
- Experience working in a multicultural environment is preferred.
- Bachelor's degree in Business Administration, Management, or a related field is desirable.
- Saudi national.
Head of Client Management
Posted 1 day ago
Job Viewed
Job Description
This role focuses on driving organizational goals and growth by building long term client’s relationships.
The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.
Key Responsibilities :
Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
Lead, mentor, and support a client-facing team, driving performance and collaboration.
Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
Look for growth opportunities throughout the year with existing groups.
Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
Support development of Cigna’s product proposition
Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
Facilitate the renewal and onboarding process
Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.
Skills :
Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
Ability to develop and implement strategic plans that align with company goals and client needs.
Familiarity with industry best practices and trends in client management and customer service.
Proficiency in relevant software and tools, such as Salesforce /CRM systems.
Qualification :
Experience in health insurance for at least 10 years
Experience in leading and managing teams for minimum 5 years
Excellent communication skills, written and verbal
Highly motivated and organized
Works well under pressure
Experience of data collection and statistical analysis
Strong interpersonal skills
Ability to take ownership and demonstrate initiative
Detail-oriented and able to work independently to manage multiple simultaneous projects.
Technology savvy. Advanced user of Microsoft Office application
Other:
Travel might be required
Flexibility on working hours to manage clients/partners outside the Middle East region
What we Offer :
Hybrid mode
Flexibly
International exposure
Pleasant environment ( Cigna KSA got recently certified as “Great Place to Work” )
The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
#J-18808-LjbffrHead of Client Management
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the Head of Client Management role at The Cigna Group
Join to apply for the Head of Client Management role at The Cigna Group
This role focuses on driving organizational goals and growth by building long term client’s relationships.
The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.
Key Responsibilities
- Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
- Lead, mentor, and support a client-facing team, driving performance and collaboration.
- Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
- Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
- Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
- Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
- Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
- Look for growth opportunities throughout the year with existing groups.
- Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
- Support development of Cigna’s product proposition
- Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
- Facilitate the renewal and onboarding process
- Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.
- Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
- Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
- Ability to develop and implement strategic plans that align with company goals and client needs.
- Familiarity with industry best practices and trends in client management and customer service.
- Proficiency in relevant software and tools, such as Salesforce /CRM systems.
- Experience in health insurance for at least 10 years
- Experience in leading and managing teams for minimum 5 years
- Excellent communication skills, written and verbal
- Highly motivated and organized
- Works well under pressure
- Experience of data collection and statistical analysis
- Strong interpersonal skills
- Ability to take ownership and demonstrate initiative
- Detail-oriented and able to work independently to manage multiple simultaneous projects.
- Technology savvy. Advanced user of Microsoft Office application
- Travel might be required
- Flexibility on working hours to manage clients/partners outside the Middle East region
- Hybrid mode
- Flexibly
- International exposure
- Pleasant environment ( Cigna KSA got recently certified as “Great Place to Work” )
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response. Seniority level
- Seniority level Director
- Employment type Full-time
- Job function Business Development and Sales
- Industries Hospitals and Health Care
Referrals increase your chances of interviewing at The Cigna Group by 2x
Sign in to set job alerts for “Head of Client Management” roles. Cluster Director of Sales- Riyadh Marriott Associate Business Director - GamingStrategy & Consultancy Director of Sales & Distribution (DSD001) Associate Director Sales - Healthcare Technology Full Time Assistant Manager for a Product Company in Saudi Arabia .Al Dar Al Baida District, Riyadh, Saudi Arabia 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrHead of Client Management
Posted 11 days ago
Job Viewed
Job Description
The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.
Key Responsibilities :
- Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
- Lead, mentor, and support a client-facing team, driving performance and collaboration.
- Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
- Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
- Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
- Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
- Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
- Look for growth opportunities throughout the year with existing groups.
- Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
- Support development of Cigna’s product proposition
- Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
- Facilitate the renewal and onboarding process
- Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.
Skills :
- Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
- Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
- Ability to develop and implement strategic plans that align with company goals and client needs.
- Familiarity with industry best practices and trends in client management and customer service.
- Proficiency in relevant software and tools, such as Salesforce /CRM systems.
Qualification :
- Experience in health insurance for at least 10 years
- Experience in leading and managing teams for minimum 5 years
- Excellent communication skills, written and verbal
- Highly motivated and organized
- Works well under pressure
- Experience of data collection and statistical analysis
- Strong interpersonal skills
- Ability to take ownership and demonstrate initiative
- Detail-oriented and able to work independently to manage multiple simultaneous projects.
- Technology savvy. Advanced user of Microsoft Office application
Other:
- Travel might be required
- Flexibility on working hours to manage clients/partners outside the Middle East region
What we Offer :
- Hybrid mode
- Flexibly
- International exposure
- Pleasant environment ( Cigna KSA got recently certified as “Great Place to Work” )
The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
#J-18808-LjbffrBe The First To Know
About the latest Client intake Jobs in Saudi Arabia !
Head of Client Management
Posted 11 days ago
Job Viewed
Job Description
This role focuses on driving organizational goals and growth by building long term client’s relationships.
The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.
Key Responsibilities :
- Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
- Lead, mentor, and support a client-facing team, driving performance and collaboration.
- Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
- Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
- Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
- Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
- Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
- Look for growth opportunities throughout the year with existing groups.
- Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
- Support development of Cigna’s product proposition
- Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
- Facilitate the renewal and onboarding process
- Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.
Skills :
- Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
- Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
- Ability to develop and implement strategic plans that align with company goals and client needs.
- Familiarity with industry best practices and trends in client management and customer service.
- Proficiency in relevant software and tools, such as Salesforce /CRM systems.
Qualification :
- Experience in health insurance for at least 10 years
- Experience in leading and managing teams for minimum 5 years
- Excellent communication skills, written and verbal
- Highly motivated and organized
- Works well under pressure
- Experience of data collection and statistical analysis
- Strong interpersonal skills
- Ability to take ownership and demonstrate initiative
- Detail-oriented and able to work independently to manage multiple simultaneous projects.
- Technology savvy. Advanced user of Microsoft Office application
Other:
- Travel might be required
- Flexibility on working hours to manage clients/partners outside the Middle East region
What we Offer :
- Hybrid mode
- Flexibly
- International exposure
- Pleasant environment ( Cigna KSA got recently certified as “Great Place to Work” )
The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
#J-18808-Ljbffr
Head of Client Management
Posted 11 days ago
Job Viewed
Job Description
The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.
Key Responsibilities :
- Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
- Lead, mentor, and support a client-facing team, driving performance and collaboration.
- Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
- Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
- Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
- Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
- Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
- Look for growth opportunities throughout the year with existing groups.
- Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
- Support development of Cigna’s product proposition
- Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
- Facilitate the renewal and onboarding process
- Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.
Skills :
- Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
- Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
- Ability to develop and implement strategic plans that align with company goals and client needs.
- Familiarity with industry best practices and trends in client management and customer service.
- Proficiency in relevant software and tools, such as Salesforce /CRM systems.
Qualification :
- Experience in health insurance for at least 10 years
- Experience in leading and managing teams for minimum 5 years
- Excellent communication skills, written and verbal
- Highly motivated and organized
- Works well under pressure
- Experience of data collection and statistical analysis
- Strong interpersonal skills
- Ability to take ownership and demonstrate initiative
- Detail-oriented and able to work independently to manage multiple simultaneous projects.
- Technology savvy. Advanced user of Microsoft Office application
Other:
- Travel might be required
- Flexibility on working hours to manage clients/partners outside the Middle East region
What we Offer :
- Hybrid mode
- Flexibly
- International exposure
- Pleasant environment ( Cigna KSA got recently certified as “Great Place to Work” )
The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
#J-18808-LjbffrHead of Client Management
Posted 4 days ago
Job Viewed
Job Description
The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.
Key Responsibilities :
- Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
- Lead, mentor, and support a client-facing team, driving performance and collaboration.
- Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
- Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
- Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
- Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
- Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
- Look for growth opportunities throughout the year with existing groups.
- Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
- Support development of Cigna's product proposition
- Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
- Facilitate the renewal and onboarding process
- Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.
Skills :
- Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
- Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
- Ability to develop and implement strategic plans that align with company goals and client needs.
- Familiarity with industry best practices and trends in client management and customer service.
- Proficiency in relevant software and tools, such as Salesforce /CRM systems.
Qualification :
- Experience in health insurance for at least 10 years
- Experience in leading and managing teams for minimum 5 years
- Excellent communication skills, written and verbal
- Highly motivated and organized
- Works well under pressure
- Experience of data collection and statistical analysis
- Strong interpersonal skills
- Ability to take ownership and demonstrate initiative
- Detail-oriented and able to work independently to manage multiple simultaneous projects.
- Technology savvy. Advanced user of Microsoft Office application
Other:
- Travel might be required
- Flexibility on working hours to manage clients/partners outside the Middle East region
What we Offer :
- Hybrid mode
- Flexibly
- International exposure
- Pleasant environment ( Cigna KSA got recently certified as "Great Place to Work" )
The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.