37 Client Engagement jobs in Saudi Arabia

Role Overview

We are looking for a highly motivated
Client Engagement Specialist
to join our CRM team in Riyadh. This client-facing role is vital to ensuring smooth service delivery across payroll, visa, and residency processes. You'll be the first point of contact for clients, particularly during high-impact or urgent scenarios, and will play a key role in strengthening long-term partnerships, managing operational needs, and aligning services with client expectations.

This role demands both strategic insight and hands-on execution to maintain client satisfaction and business continuity.

Qualifications & Experience

Education:

• Bachelor's degree from a recognized institution (mandatory).

Experience:

• 5+ years in client-facing roles such as Account Management or Senior Customer Service.
• Experience managing complex client accounts, preferably in an international or multicultural setting.
• Understanding HR operations and residency processes in KSA is desirable.

Key Responsibilities

1. Client Relationship Management
2. Account Management & Strategy Execution
3. Sales & Business Development Approach
4. Team Leadership & Reporting
5. Payroll & Documentation Management
6. KSA Residency & Visa Management
7. CRM & Data Management

Technical & Professional Skills

• CRM & Documentation:
  Experience maintaining client records and documentation within CRM platforms.
• Payroll & Visa Systems:
  Working knowledge of payroll cycles, documentation, and visa/residency requirements in KSA.
• Tools:
  Proficient in Microsoft Excel and CRM tools.
• Communication Platforms:
  Skilled in Microsoft Teams, Zoom, and Google Meet for virtual collaboration.

Soft Skills & Core Competencies

• Strong organizational awareness and situational sensitivity.
• Professional communication skills, especially in written correspondence.
• Ability to inspire and collaborate across diverse teams.
• Client-centric approach with a strategic mindset and attention to detail.

Role Description

• This is a full-time hybrid role for a Client Engagement Coordinator, located in Riyadh with some work-from-home flexibility. The Client Engagement Coordinator will be responsible for engaging with clients, addressing their needs and ensuring their satisfaction. Daily tasks include communicating with clients, managing their experiences, providing exceptional customer service, and maintaining organized records of client interactions and feedback. Handle government portals and compliance tasks, including:
• Mudad
  (for payroll and wage protection).
• Moqeem
  (for residency and visa services).
• GOSI
  (for social insurance registrations and updates).
• Other relevant platforms as required (ZATCA, Qiwa, etc.).

Qualifications

• Customer Satisfaction, Customer Service, and Customer Experience skills
• Strong Communication skills
• Excellent Organization skills
• Ability to work independently and within a team
• Proficiency in CRM software is a plus
• Bachelor's degree in Business Administration or related field

The Division Manager is responsible for leading and driving the performance of the Client

Engagement team This role focuses on developing and executing sales strategies, coaching and

mentoring the team, and building strong relationships with key clients to maximize business growth. The Division Manager ensures that sales objectives are met, market opportunities are leveraged, and customer satisfaction is maintained, all while aligning with the company's overall goals and vision.

Key Tasks/Responsibilities:

Sales Leadership & Team Management:

* Lead, coach, and mentor a team of Client Engagement team to achieve and exceed sales targets.

* Monitor individual and team performance, providing guidance and support to enhance productivity.

* Conduct regular training sessions to improve product knowledge, sales techniques, and customer engagement skills.

* Prepare the annual marketing and continuous education program with collaboration with the Line managers for territory.

Sales & Business Development:

* Actively sell dental products and solutions, managing a portfolio of key clients.

* Develop and maintain strong relationships with dentists, clinic managers, procurement teams, and other stakeholders.

* Identify new business opportunities, generate leads, and expand market share within the assigned territory.

* Conduct product demonstrations, negotiate contracts, and finalize sales agreements.

* Ensure customer needs are met through tailored product recommendations and exceptional service.

Strategic Planning & Execution:

* Develop and execute sales strategies to drive business growth and revenue.

* Analyze market trends, competitor activities, and customer insights to optimize sales approaches.

* Collaborate with senior management to set and achieve quarterly and annual sales goals.

* Assist in pricing strategies, promotions, and discount structures to maximize profitability.

Operational & CRM Management:

* Oversee and ensure accurate use of the CRM system (Zoho CRM) for tracking sales activities, pipeline management, and reporting.

* Review daily reports, sales figures, and customer interactions to assess performance and identify areas for improvement.

* Ensure the team follows up with clients, processes orders efficiently, and maintains high customer satisfaction.

* Market & Product Knowledge:

* Stay updated on dental industry trends, competitor products, and technological advancements.

* Provide feedback to the marketing and product development teams based on customer needs and market insights.

* Represent the company at trade shows, conferences, and networking events to enhance brand visibility and drive sales.

Requirements

• Bachelor's degree in a dental-related field (preferred) or a relevant sales discipline.

• Minimum 4-5 years of experience in dental sales, with at least 2 years in a leadership role.

• Proven track record of leading sales teams and exceeding revenue targets.

• Strong understanding of the Saudi Arabian dental market (a plus).

• Excellent leadership, communication, and negotiation skills.

• Fluency in Arabic and English (both written and spoken).

• Proficiency in CRM software (Zoho CRM or similar).

• Strong analytical and problem-solving skills to make data-driven decisions.

• Ability to travel within assigned territories (5%-10%)

Key Performance Indicators (KPIs)

•
Sales & Revenue Growth
– Achieve sales targets, grow revenue, and acquire new clients.

•
Client Engagement
– Maintain high client satisfaction, ensure repeat business, and conduct

regular visits.

•
Team Performance
– Improve team productivity, conduct training, and enhance employee retention.

•
Market Expansion
– Identify new opportunities, increase market share, and stay ahead of competitors.

•
Operational Efficiency
– Ensure CRM accuracy, timely follow-ups, and report submission.

•
Strategic Execution
– Implement sales strategies, ensure compliance, and contribute to business planning.

Benefits

• Competitive salary and commission structure.

• Opportunity for professional development and growth.

• Comprehensive benefits package (health insurance, paid time off, etc.).

• Work in a dynamic and fast-paced environment

WellFit is Hiring: Client Engagement & Sales Lead

Location:
Riyadh, Saudi Arabia

At
WellFit
, we go beyond selling memberships — we create meaningful client relationships and transform lives through fitness and wellness.

We are seeking a
Client Engagement & Sales Lead
who will drive growth, inspire teams, and strengthen our position as a leading fitness brand in Saudi Arabia.

Key Responsibilities

• Lead and manage the client engagement and sales team.
• Develop and execute strategies to drive sales growth and enhance customer loyalty.
• Build and maintain strong partnerships within the fitness and wellness community.
• Inspire, coach, and empower team members to achieve and exceed performance targets.
• Contribute to WellFit's vision of redefining fitness in the region.

Requirements (Non-Negotiable)

• Must be
  based in Riyadh
  .
• Proven
  experience in the fitness and wellness sector
  .
• Strong sales background with a proven record of achieving and exceeding targets.
• Exceptional communication and relationship-building skills.
• Demonstrated leadership capabilities with experience managing and motivating teams.

What We Offer

• Competitive salary package.
• Performance-based incentives and bonuses for exceeding targets.
• Career growth opportunities within a fast-evolving fitness brand.
• A dynamic, supportive environment where your contributions make a real impact.

Why Join WellFit?

At WellFit, we're more than a fitness company — we're a movement. We believe in innovation, transformation, and empowering individuals to achieve their best. Joining our team means being part of a company that dreams big and values leaders who can turn vision into reality.

Application

If you are ready to lead, inspire, and take on this exciting challenge, please send your CV to:

#JoinTheMovement #ClientEngagement #SalesLead #WeAreHiring #RiyadhJobs #WellFit #FitnessCareers #SalesJobs #CareerOpportunity

The Manager - Customer Success is accountable for working closely with customers during all stages of engagement, from sales to solution and service deployment. S/He identifies customers' needs, ensures successful onboarding/retention and provides service excellence and timely complaint management.

Technical and Operations

• Understand customers' business goals, align with the company functionality and strategy and lead on a strategic technology solution roadmap;
• Manage the customer adoption lifecycle and raise customer risks/blockers, where appropriate;
• Coordinate with peers in support, engineering and consulting to address customer issues and leverage the post sales customer experience;
• Build and iterate on a customer success framework to provide measurable business and technical value to customers;
• Provide insight from customer data to internal stakeholders for appropriate actions and decisions;
• Understand customers at-risk and gaps that can hinder overall implementation, rollout and/or adoption of the solution;
• Manage the ongoing post sales experience with priority customers, managing both the IT line of business and key customer stakeholders;
• Address customer service issues and escalated complaints and ensure a prompt feedback and follow up;
• Answer customers' comments and suggestions and submit related reports and recommendations;
• Iterate ways to improve performance, efficiency and efficacy on metrics and customer feedback;
• Manage large projects or processes that span outside of the immediate job area;

Talent Development

• Lead and coach the team cultivating empowerment and ownership;
• Develop capabilities and secure a solid succession plan;

Conduct regular performance reviews, identify training needs and oversee development plans.

Education

Bachelor's degree in Business Administration or any other related field

Experience

At least 2 years of relevant experience

Key Competencies

• Customer centric
• Accountable
• Agile
• Communicate effectively
• Leadership
• Problem solving and decision making
• Business awareness
• Negotiation

Role Overview:

We are looking for a detail-oriented CRM Specialist to support our CRM operations and campaign execution. This role will work closely with the CRM Team and cross functional teams to deliver high quality campaigns, run A/B tests, and generate actionable insights.

Key Responsibilities:

• Build, schedule, and deploy CRM campaigns across push, whatsapp & in-app channels.
• Assist in setting up and monitoring A/B tests to optimize campaign performance.
• Generate and maintain regular performance reports, highlighting key insights.
• Support day to day CRM operations and ensure accuracy in campaign execution.
• Collaborate with design, product, and analytics teams to enhance customer engagement.

Requirements:

• 1–3 years of experience in CRM, digital marketing, or related fields.
• Hands on experience with CRM tools (Braze, MoEngage, CleverTap, or similar).
• Strong analytical skills and familiarity with campaign reporting.
• Attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Strong communication and organizational skills.

About Idaratech

Idaratech is a leading Saudi-built ERP & SaaS platform trusted by government and private sectors across the Kingdom. We empower organizations to automate HR, payroll, supply chain, and compliance — integrated with
Mudad, GOSI, Qiwa,
and
Muqeem
.

Key Responsibilities

• Configure, maintain, and improve CRM workflows.
• Create lead nurturing and automation campaigns.
• Monitor data quality, reporting, and analytics dashboards.
• Collaborate with Sales and Marketing to optimize the sales funnel.
• Deliver performance reports and actionable insights.

Qualifications

• 3+ years of CRM experience.
• Proficiency with Odoo CRM
• Strong analytical and reporting abilities.
• Knowledge of B2B SaaS or ERP models preferred.
• Excellent organizational and communication skills.

We are seeking a
Customer Relationship Management (CRM) Manager
to join our team and play a pivotal role in shaping our customer experience. This is a unique opportunity to build and optimize our CRM strategy from the ground up, directly impacting customer loyalty and business growth.

What You'll Do:

• Develop and Execute Strategy:
  Design, implement, and manage our comprehensive CRM strategy to increase customer retention, loyalty, and lifetime value.
• Customer Lifecycle Management:
  Map the customer journey and create targeted campaigns for each stage, from new customer onboarding to loyalty programs and win-back initiatives.
• Campaign Management:
  Oversee the end-to-end execution of multi-channel marketing campaigns (email, SMS, push notifications, etc.), including A/B testing, personalization, and performance analysis.
• Data Analysis:
  Use customer data to segment audiences, identify key trends, and generate insights that inform marketing and business decisions.
• Platform Management:
  Manage and optimize our CRM platform (Microsoft Dynamics), ensuring data integrity and seamless integration with other systems.
• Collaboration:
  Work closely with the marketing, e-commerce, and creative teams to ensure a cohesive brand message and customer experience across all touchpoints.
• Reporting:
  Establish key performance indicators (KPIs) and regularly report on the effectiveness of CRM initiatives to leadership.

What We're Looking For:

• Experience:
  5+ years of experience in a CRM or customer marketing role, preferably within the fashion, retail, or e-commerce industries.
• Technical Skills:
  Proven experience with major CRM platforms (Microsoft Dynamics) and a strong understanding of database management and marketing automation.
• Analytical Mindset:
  Excellent analytical skills with the ability to translate data into actionable insights. Proficiency in tools like Google Analytics or similar is a plus.
• Communication:
  Strong verbal and written communication skills with a keen eye for detail and the ability to craft compelling, on-brand messaging in Arabic and English.
• Project Management:
  A proactive, self-starter who can manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Passion for Fashion:
  A genuine interest in the fashion industry and an understanding of our target audience.

Job Title: CRM Manager

Location: Jeddah

Job Type: Full-time

About the Role

We are looking for a CRM Manager (5+ years of experience) to lead our customer relationship management strategy with a focus on data analytics, insights, and campaign evaluation. The role is key to understanding customer behaviors, measuring marketing impact, and developing strategies that improve retention, engagement, and lifetime value.

Key Responsibilities

• Manage and analyze CRM data to uncover insights and opportunities.

• Design, execute, and evaluate multi-channel campaigns.

• Define KPIs, track performance, and optimize campaigns.

• Drive lifecycle strategies (acquisition, onboarding, loyalty, win-back).

• Collaborate across teams to enhance customer experience.

Requirements

• Minimum 5 years of experience in CRM, customer analytics, or digital marketing.

Application

Send your CV to: -