29 Client Assistance jobs in Saudi Arabia
Sr. Customer Service Specialist, Digital, Device, and Alexa Support (D2AS) Executive Customer Re...
Posted 11 days ago
Job Viewed
Job Description
We are Amazon's Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device & Alexa executive customer escalations globally.
The Senior Customer Service Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
Key job responsibilities
The core functions of the Senior Customer Service Specialist include:
- Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer's trust in devices
- Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
- Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
- Conduct data queries and general data analytics related to escalations the team is handling
- Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience
- Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
- Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
- Successfully completes approved special projects as assigned
Basic Qualifications
- Fluency in both Arabic and English (spoken and written)
- Must be in good standing
- Experience with MS Office and customer service tool set
- Bachelor's degree or 2 years Amazon Experience
- Experience interpreting and communicating analytics
- Experience communicating technical concepts to a non-technical audience
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
- Demonstrates flexibility in work hours based on scheduling needs and customer demands
- A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, or Search & Rescue.
Preferred Qualifications
Preferred Qualifications:
- Experience utilizing Heartbeat and Tableau
- Proficiency in other languages
- Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
- Knowledge of project management tools like SIM.
- HTML skills for creation of departmental and interdepartmental documentation and communication.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Client Service Analyst
Posted today
Job Viewed
Job Description
Are you experienced in client service and have a can-do attitude?If so, we have the perfect opportunity for you! Join J.P. Morgan's Payments team as a Client Service Account Manager (Analyst) and play a pivotal role in delivering exceptional service to our top-tier Treasury Services Clients.
As a Client Service Account Manager (Analyst) within J.P. Morgan Paymentsteam, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.In this position, you will be instrumental in building lasting partnerships, and driving strategic initiatives that enhance our service offerings.
Job responsibilities
- Develops, maintains and broadens partnerships with Clients; understands Clients' business to predict their needs and provide appropriate solutions
- Becomes the Clients' trusted adviser
- Assists in developing and executing strategic Client plans
- Promotes use of self-service tools to reduce number of Client enquiries
- Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
- Promotes sharing of experience and best practice across the Service team
- Participates in and support TS initiatives
- Identifies opportunities for product development and enhancement
- Develops internal partnerships (e.g. Sales, Operations, Product, WSS)
- Identifies and escalate potential risk associated with Client activities
- Records all Client interactions (e.g. calls, meetings, issues, proactive communications)
Required qualifications, capabilities, and skills
- Excellent verbal and written communication skills inArabicand English
- Ability to work effectively under pressure whilst maintaining a professional manner
- Dual-ability to work effectively as both a team player and alone
- Demonstration of cultural sensitivity and awareness
- Proven negotiation skills
- Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
- Ability to develop and mobilize internal networks and resources
- Ability to effectively use and manage multiple systems
- Client service and portfolio management experience
Preferred qualifications, capabilities, and skills
- Knowledge and understanding of Treasury Services products, processes and risk policies nice to have
Saudi Nationals Only - Payments - Client Service
Posted today
Job Viewed
Job Description
Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses.
The organization combines four lines of business: Merchant Services, Treasury Services, Commercial Card and Trade Finance to help clients manage working capital and increase operational efficiency.
As a Client Service Account Manager, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients
**Job Responsibilities
- Develop, maintain and broaden partnerships with Clients and understand Clients' business to predict their needs and provide appropriate solutions
- Become the Clients' trusted adviser and assist in developing and executing strategic Client plans
- Promote use of self-service tools to reduce number of Client enquiries
- Analyse payment and associated activities to identify efficiencies and cross sell opportunities
- Promote sharing of experience and best practice across the Service team and participate in and support initiatives
- Identify opportunities for product development and enhancement and develop internal partnerships (e.g. Sales, Operations, Product)
- Identify and escalate potential risk associated with Client activities and record all Client interactions (e.g., calls, meetings, issues, proactive communications)
**Required Qualifications, capabilities, and skills**
- Arabic & English verbal and written communication skills
- Ability to work effectively under pressure whilst maintaining a professional manner
- Dual ability to work effectively as both a team player and alone
- Strong organisational skills: ability to manage multiple priorities whilst meeting deadlines
- Ability to develop and mobilise internal networks and resources
- Ability to effectively use and manage multiple systems
We look forward to hearing from you
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Client Service Account Manager - Trade & Working Capital
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the Client Service Account Manager - Trade & Working Capital role at JPMorganChase
Join to apply for the Client Service Account Manager - Trade & Working Capital role at JPMorganChase
Get AI-powered advice on this job and more exclusive features.
Job Description
Join our dynamic Trade & Working Capital Team, where your expertise in client service and trade finance will drive impactful solutions and foster strong client relationships. As a Client Service Account Manager, you will be at the forefront of enhancing client experiences, acting as a trusted advisor, and collaborating with cross-functional teams to deliver excellence.
Job Description
Join our dynamic Trade & Working Capital Team, where your expertise in client service and trade finance will drive impactful solutions and foster strong client relationships. As a Client Service Account Manager, you will be at the forefront of enhancing client experiences, acting as a trusted advisor, and collaborating with cross-functional teams to deliver excellence.
As a Client Service Account Manager within the Trade & Working Capital Team, you will play a pivotal role in managing the lifecycle of transactions and building lasting relationships with clients. You will work closely with Operations, Trade Product, Trade Sales, Credit, Legal, and Banking Partners to ensure client expectations are met and exceeded. Your focus will be on providing transparency and proactive service, making you the first point of contact for clients and a key player in enhancing the overall client experience.
Job Responsibilities
- Manage the lifecycle of transactions post-sale, ensuring smooth handling and fast turnaround times.
- Build and maintain strong relationships with clients and internal teams, including Operations, Middle, and Front Office colleagues.
- Track client transactions and provide comprehensive reporting to enhance client experience.
- Support operational workflows to resolve refusals, disputes, and problematic transactions.
- Record all client interactions and escalate concerns to Sales as needed.
- Advocate for clients by analyzing customer behavior and reporting on transaction trends.
- Streamline processes in line with Trade priorities and support sales and client visits.
- Conduct client training and participate in client events to strengthen relationships.
- Proven leadership skills with the ability to deliver exceptional performance under pressure.
- Strong focus on client satisfaction and relationship building.
- Excellent planning and organizational skills, comfortable working within tight deadlines.
- Ability to operate collaboratively and possess strong interpersonal skills.
- Proficiency in managing multiple systems and an interest in automation tools (AI/LLM/Alteryx).
- Knowledge of Trade Finance Products is preferred.
- Experience in developing and mobilizing internal networks and resources.
- Ability to identify opportunities for product development and enhancement.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Seniority level
- Seniority level Not Applicable
- Employment type Full-time
- Job function Other
Referrals increase your chances of interviewing at JPMorganChase by 2x
Sign in to set job alerts for “Client Services Account Manager” roles. Account Manager - Infrastructure SolutionsRiyadh, Riyadh, Saudi Arabia 19 hours ago
Senior Account Executive - Enterprise and Public Sector Regional Key Account Manager - Turkish Key AccountsRiyadh, Riyadh, Saudi Arabia 26 minutes ago
Riyadh, Riyadh, Saudi Arabia 17 hours ago
Senior Account Manager (Software Industry)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrClient Service Account Manager - Trade & Working Capital
Posted 12 days ago
Job Viewed
Job Description
Join to apply for the Client Service Account Manager - Trade & Working Capital role at JPMorganChase
Join to apply for the Client Service Account Manager - Trade & Working Capital role at JPMorganChase
Get AI-powered advice on this job and more exclusive features.
Job Description
Join our dynamic Trade & Working Capital Team, where your expertise in client service and trade finance will drive impactful solutions and foster strong client relationships. As a Client Service Account Manager, you will be at the forefront of enhancing client experiences, acting as a trusted advisor, and collaborating with cross-functional teams to deliver excellence.
Job Description
Join our dynamic Trade & Working Capital Team, where your expertise in client service and trade finance will drive impactful solutions and foster strong client relationships. As a Client Service Account Manager, you will be at the forefront of enhancing client experiences, acting as a trusted advisor, and collaborating with cross-functional teams to deliver excellence.
As a Client Service Account Manager within the Trade & Working Capital Team, you will play a pivotal role in managing the lifecycle of transactions and building lasting relationships with clients. You will work closely with Operations, Trade Product, Trade Sales, Credit, Legal, and Banking Partners to ensure client expectations are met and exceeded. Your focus will be on providing transparency and proactive service, making you the first point of contact for clients and a key player in enhancing the overall client experience.
Job Responsibilities
- Manage the lifecycle of transactions post-sale, ensuring smooth handling and fast turnaround times.
- Build and maintain strong relationships with clients and internal teams, including Operations, Middle, and Front Office colleagues.
- Track client transactions and provide comprehensive reporting to enhance client experience.
- Support operational workflows to resolve refusals, disputes, and problematic transactions.
- Record all client interactions and escalate concerns to Sales as needed.
- Advocate for clients by analyzing customer behavior and reporting on transaction trends.
- Streamline processes in line with Trade priorities and support sales and client visits.
- Conduct client training and participate in client events to strengthen relationships.
- Proven leadership skills with the ability to deliver exceptional performance under pressure.
- Strong focus on client satisfaction and relationship building.
- Excellent planning and organizational skills, comfortable working within tight deadlines.
- Ability to operate collaboratively and possess strong interpersonal skills.
- Proficiency in managing multiple systems and an interest in automation tools (AI/LLM/Alteryx).
- Knowledge of Trade Finance Products is preferred.
- Experience in developing and mobilizing internal networks and resources.
- Ability to identify opportunities for product development and enhancement.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Seniority level
- Seniority level Not Applicable
- Employment type Full-time
- Job function Other
Referrals increase your chances of interviewing at JPMorganChase by 2x
Sign in to set job alerts for "Client Services Account Manager" roles. Account Manager - Infrastructure SolutionsRiyadh, Riyadh, Saudi Arabia 19 hours ago
Senior Account Executive - Enterprise and Public Sector Regional Key Account Manager - Turkish Key AccountsRiyadh, Riyadh, Saudi Arabia 26 minutes ago
Riyadh, Riyadh, Saudi Arabia 17 hours ago
Senior Account Manager (Software Industry)We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Customer Support Representative
Posted 1 day ago
Job Viewed
Job Description
Job Summary
As a Customer Support Representative, you will be the friendly and helpful voice of our brand, ensuring a seamless and positive shopping experience for every customer.
You will be responsible for handling a wide range of inquiries via phone, email, and live chat, from answering questions about product availability and order status to resolving shipping issues, processing returns, and assisting with refunds.
The ideal candidate is an empathetic problem-solver with excellent communication skills, dedicated to turning customer questions and concerns into moments of delight and trust
Who Are We
Raqtan provides comprehensive commercial kitchen solutions for both hotel projects and F&B outlets across the hospitality sector.
Our scope of work encompasses detailed consultation, custom kitchen design, and full engineering services.
We specialize in the supply and installation of complete commercial kitchen equipment packages, including cold-rooms, water filtration systems, and custom stainless-steel fabrications.
Our technical team handles all aspects of installation, testing, and commissioning of commercial kitchen equipment to ensure optimal performance.
With end-to-end project management capabilities, we deliver turnkey commercial kitchen solutions that meet the exacting standards of high-end hospitality establishments, handling everything from initial planning through final implementation.
Responsibilities
Handle inbound calls and WhatsApp messages from customers
Log service requests and update customers on progress
Coordinate with internal teams to resolve issues
Escalate urgent or unresolved issues as needed
Ensure accurate documentation of all customer interactions
Follow up on open tickets until closure
What We're Looking For
A Growth Mindset : We're looking for someone who sees this role not just as a job, but as the first step in a long-term career with our company.
You're eager to learn the fundamentals and build a strong foundation that will set you up for future opportunities.
An Impact-Driven Professional : We believe every role, no matter the title, has a direct impact on the company's success.
You're the kind of person who wants to do more than just answer calls.
You want to understand customer feedback and actively contribute to improving our products and processes.
A Natural Problem-Solver : You love a good challenge and are persistent in finding solutions.
You will go the extra mile to assist clients and find ways to improve their experience.
Required skills and qualifications
Minimum 1-2 years in a customer service or call center role
Strong communication skills (Arabic & English)
Customer handling via phone and WhatsApp
Basic CRM usage
Problem-solving and empathy
Familiarity with service ticketing systems
Typing speed and accuracy
Desired skills and qualifications
Experience in after-sales service or technical support
Ability to multitask across chats and calls
#J-18808-LjbffrCustomer Support Representative
Posted 2 days ago
Job Viewed
Job Description
Join us in transforming customer experience at Tabby! As a Customer Experience Representative, you’ll play a crucial role in ensuring every interaction leaves a lasting positive impact. This isn’t just a job; it’s a chance to champion our customers and set new standards in satisfaction.
About the role
Package
Pay rate varies according to Arabic and English language skills:
- Department
- Customer Support Ops
- Employment Type
- Full Time
- Location
- Egypt
- Workplace type
- Onsite
Duties and Responsibilities:
- Support Tabby customers over chat and phone calls and answer their queries
- Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
- Champion and implement customer service policies and procedures that align with company objectives
- Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
- Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.
Qualifications and Requirements:
- Proficiency in both written and spoken English and Arabic
- Post Graduate Degree, preferably in math, business, marketing, finance
- Excellent analytical, communication, and problem-solving skills
- Good self-awareness and excellent soft-skills
- Ability to multitask, meet deadlines, and work in a fast-paced environment
- Ability to work effectively and build strong relationships with cross-functional teams
- Ability to handle pressure
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
Register Your Interest #J-18808-LjbffrBe The First To Know
About the latest Client assistance Jobs in Saudi Arabia !
Customer Support Representative
Posted 4 days ago
Job Viewed
Job Description
Job Summary:
As a Customer Support Representative, you will be the friendly and helpful voice of our brand, ensuring a seamless and positive shopping experience for every customer. You will be responsible for handling a wide range of inquiries via phone, email, and live chat, from answering questions about product availability and order status to resolving shipping issues, processing returns, and assisting with refunds. The ideal candidate is an empathetic problem-solver with excellent communication skills, dedicated to turning customer questions and concerns into moments of delight and trust
Who Are We:
Raqtan provides comprehensive commercial kitchen solutions for both hotel projects and F&B outlets across the hospitality sector. Our scope of work encompasses detailed consultation, custom kitchen design, and full engineering services. We specialize in the supply and installation of complete commercial kitchen equipment packages, including cold-rooms, water filtration systems, and custom stainless-steel fabrications. Our technical team handles all aspects of installation, testing, and commissioning of commercial kitchen equipment to ensure optimal performance. With end-to-end project management capabilities, we deliver turnkey commercial kitchen solutions that meet the exacting standards of high-end hospitality establishments, handling everything from initial planning through final implementation.
Responsibilities:
- Handle inbound calls and WhatsApp messages from customers
- Log service requests and update customers on progress
- Coordinate with internal teams to resolve issues
- Escalate urgent or unresolved issues as needed
- Ensure accurate documentation of all customer interactions
- Follow up on open tickets until closure
Required skills and qualifications:
- Minimum 1-2 years in a customer service or call center role
- Strong communication skills (Arabic & English)
- Customer handling via phone and WhatsApp
- Basic CRM usage
- Problem-solving and empathy
- Familiarity with service ticketing systems
- Typing speed and accuracy
Desired skills and qualifications:
- Experience in after-sales service or technical support
- Ability to multitask across chats and calls
What We're Looking For:
- A Growth Mindset: We're looking for someone who sees this role not just as a job, but as the first step in a long-term career with our company. You're eager to learn the fundamentals and build a strong foundation that will set you up for future opportunities.
- An Impact-Driven Professional: We believe every role, no matter the title, has a direct impact on the company's success. You're the kind of person who wants to do more than just answer calls. You want to understand customer feedback and actively contribute to improving our products and processes.
- A Natural Problem-Solver: You love a good challenge and are persistent in finding solutions. You will go the extra mile to assist clients and find ways to improve their experience.
Customer Support Specialist
Posted 4 days ago
Job Viewed
Job Description
About the role
The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services.
This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.
Key Responsibilities
Respond to customer inquiries regarding technical issues and product functionality via
various channels (phone, email, chat).
Diagnose and resolve technical problems related to SiFi's platform and services.
Provide step-by-step guidance to customers on using product features and
troubleshooting common issues.
Document all customer interactions and technical solutions accurately in the support
knowledge base and CRM system.
Escalate complex technical issues to the engineering or product teams as needed.
Follow up with customers to ensure their technical issues have been resolved and they
are satisfied.
Contribute to the creation and maintenance of support documentation and knowledge
base articles.
Identify and report recurring technical issues and provide feedback to the product team.
Stay up-to-date with SiFi's product updates and technical specifications.
Provide excellent customer service and maintain a professional demeanor. Basic Qualifications
Bachelor's degree in a technical field (e.g., Computer Science, Information Technology)
or equivalent experience.
Proven experience (1+ year) in a technical support role, preferably in the software or
FinTech industry.
Strong technical aptitude and problem-solving skills.
Excellent verbal and written communication skills in English and Arabic (preferred).
Familiarity with troubleshooting software and web applications.
Good understanding of basic networking concepts.
#J-18808-LjbffrCustomer Support Representative
Posted 6 days ago
Job Viewed
Job Description
Join to apply for the Customer Support Representative role at Raqtan
Join to apply for the Customer Support Representative role at Raqtan
Direct message the job poster from Raqtan
As a Customer Support Representative, you will be the friendly and helpful voice of our brand, ensuring a seamless and positive shopping experience for every customer. You will be responsible for handling a wide range of inquiries via phone, email, and live chat, from answering questions about product availability and order status to resolving shipping issues, processing returns, and assisting with refunds. The ideal candidate is an empathetic problem-solver with excellent communication skills, dedicated to turning customer questions and concerns into moments of delight and trust
Who Are We:
Raqtan provides comprehensive commercial kitchen solutions for both hotel projects and F&B outlets across the hospitality sector. Our scope of work encompasses detailed consultation, custom kitchen design, and full engineering services. We specialize in the supply and installation of complete commercial kitchen equipment packages, including cold-rooms, water filtration systems, and custom stainless-steel fabrications. Our technical team handles all aspects of installation, testing, and commissioning of commercial kitchen equipment to ensure optimal performance. With end-to-end project management capabilities, we deliver turnkey commercial kitchen solutions that meet the exacting standards of high-end hospitality establishments, handling everything from initial planning through final implementation.
Responsibilities:
- Handle inbound calls and WhatsApp messages from customers
- Log service requests and update customers on progress
- Coordinate with internal teams to resolve issues
- Escalate urgent or unresolved issues as needed
- Ensure accurate documentation of all customer interactions
- Follow up on open tickets until closure
Required skills and qualifications:
- Minimum 1-2 years in a customer service or call center role
- Customer handling via phone and WhatsApp
- Basic CRM usage
- Problem-solving and empathy
- Familiarity with service ticketing systems
- Typing speed and accuracy
Desired skills and qualifications:
- Experience in after-sales service or technical support
- Ability to multitask across chats and calls
What We're Looking For:
- A Growth Mindset: We're looking for someone who sees this role not just as a job, but as the first step in a long-term career with our company. You're eager to learn the fundamentals and build a strong foundation that will set you up for future opportunities.
- An Impact-Driven Professional: We believe every role, no matter the title, has a direct impact on the company's success. You're the kind of person who wants to do more than just answer calls. You want to understand customer feedback and actively contribute to improving our products and processes.
- A Natural Problem-Solver: You love a good challenge and are persistent in finding solutions. You will go the extra mile to assist clients and find ways to improve their experience.
- Seniority level Entry level
- Employment type Full-time
- Job function Customer Service
- Industries Appliances, Electrical, and Electronics Manufacturing
Referrals increase your chances of interviewing at Raqtan by 2x
Get notified about new Customer Support Representative jobs in Ad Dammām, Eastern, Saudi Arabia .
Al Khobar, Eastern, Saudi Arabia 1 month ago
Al Khobar, Eastern, Saudi Arabia 1 month ago
Dammam, Eastern, Saudi Arabia 21 hours ago
Al Khobar, Eastern, Saudi Arabia 2 hours ago
Key Account Manager Commercial Risk or General LinesAl Khobar, Eastern, Saudi Arabia 26 minutes ago
Dammam, Eastern, Saudi Arabia 21 hours ago
Al Khobar, Eastern, Saudi Arabia 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr