46 Client Assistance jobs in Saudi Arabia

Description Du Poste
Company Description
SOCOTEC ARABIA
, A global leader in testing, inspection, and certification services, with operations across more than 25 countries, is expanding its presence in Saudi Arabia.

We are seeking a qualified professional to oversee customer interactions and manage service requests through two main portals — one dedicated to insurance company clients and the other for internal company operations. This role serves as the primary point of contact for customers, ensuring timely updates, efficient inquiry resolution, and seamless coordination with the operations teams.

Job Description
Key Responsibilities:

• Manage daily operations of two customer portals (insurance company portal and company portal).
• Respond promptly to client inquiries, service requests, and complaints.
• Coordinate with internal teams to ensure service delivery meets contractual timelines.
• Monitor portal data for accuracy and completeness.
• Generate and submit periodic customer service reports.
• Maintain high levels of client satisfaction and service quality.
• Escalate issues to the Operations Manager when necessary.

Qualifications
Qualifications & Skills:

• Bachelor's degree in business administration or related field.
• 2–4 years of experience in customer service, preferably in IDI/TIC or insurance-related industries.
• Strong communication and interpersonal skills.
• Proficiency in using customer portals and Microsoft Office.
• Problem-solving skills and attention to detail.

Company Description

SOCOTEC ARABIA, A global leader in testing, inspection, and certification services, with operations across more than 25 countries, is expanding its presence in Saudi Arabia.

We are seeking a qualified professional to oversee customer interactions and manage service requests through two main portals — one dedicated to insurance company clients and the other for internal company operations. This role serves as the primary point of contact for customers, ensuring timely updates, efficient inquiry resolution, and seamless coordination with the operations teams.

Job Description

Key Responsibilities:

• Manage daily operations of two customer portals (insurance company portal and company portal).
• Respond promptly to client inquiries, service requests, and complaints.
• Coordinate with internal teams to ensure service delivery meets contractual timelines.
• Monitor portal data for accuracy and completeness.
• Generate and submit periodic customer service reports.
• Maintain high levels of client satisfaction and service quality.
• Escalate issues to the Operations Manager when necessary.

Qualifications

Qualifications & Skills:

• Bachelor's degree in business administration or related field.
• 2–4 years of experience in customer service, preferably in IDI/TIC or insurance-related industries.
• Strong communication and interpersonal skills.
• Proficiency in using customer portals and Microsoft Office.
• Problem-solving skills and attention to detail.

Company Description

KnowledgeCity is an online employee training platform aimed at improving productivity and managing organizational training. With a vast Learning Library of over 50,000 videos that continues to grow, the platform covers essential categories such as business skills, computer software, safety, compliance, and finance. Organizations can create customized portals with localization in any language, access the eLearning content library, and manage users with a powerful Learning Management System.

Role Description

This is a full-time on-site role for a Customer Relations Specialist located in Jeddah. The Customer Relations Specialist will be responsible for ensuring customer satisfaction and retention by providing excellent customer service. Day-to-day tasks include handling customer inquiries, providing support, addressing customer feedback, and resolving issues to enhance customer experiences.

Qualifications

• Experience in Customer Retention and Customer Satisfaction
• Strong Communication skills
• Proficiency in Customer Support and Customer Service
• Excellent interpersonal skills and the ability to build relationships with customers
• Ability to work independently and as part of a team
• Experience using customer relationship management (CRM) software is a plus
• Bachelor's degree in

Main Purpose of the Job

We are seeking an experienced and results-driven
Sales & Customer Relations Leader
to lead our sales team and oversee customer engagement initiatives in our rapidly expanding entertainment store.

This role is responsible for driving
revenue growth
, managing
customer relationships
, and ensuring an
exceptional customer experience
both in-store and through bookings.

The ideal candidate is a strong leader who combines
sales expertise
with
excellent customer service management
. The role requires setting performance targets, coaching teams, and implementing strategies to strengthen customer loyalty and maximize business opportunities.

Key Responsibilities

• Lead, motivate, and manage the
  sales and customer relations teams
  to achieve business goals.
• Develop and implement
  sales strategies
  to drive revenue and meet KPIs.
• Monitor
  bookings, upselling, and cross-selling
  initiatives to maximize customer value.
• Build and maintain
  strong customer relationships
  , ensuring consistent, high-quality service.
• Resolve
  escalated customer issues
  effectively and professionally.
• Oversee
  training and development
  programs for sales and customer service teams.
• Analyze
  sales data, customer feedback, and market trends
  to identify growth opportunities.
• Collaborate with
  marketing and events teams
  to create promotions and campaigns that boost sales and engagement.
• Establish
  service standards
  , monitor performance, and ensure policy compliance.
• Prepare regular
  reports
  on sales performance, customer satisfaction, and departmental goals.
• Perform
  ad-hoc duties
  as required.

Key Performance Indicators (KPIs)

• Achievement of
  monthly/quarterly sales targets
  .
• Growth in
  repeat bookings
  and
  customer retention rates
  .
• Improvement in
  average transaction value
  and
  upselling/cross-selling success
  .
• Increase in
  Customer Satisfaction (CSAT)
  and
  Net Promoter Score (NPS)
  .
• Reduction in
  customer complaints
  and
  resolution time
  .
• High
  employee performance and productivity
  .
• Revenue growth
  attributed to customer relationship initiatives.

Qualifications & Skills

• Bachelor's degree in
  Business Administration, Sales, Marketing
  , or a related field.
• 2–4 years
  of experience in sales and customer service (preferably in
  retail or entertainment
  industries).
• Proven track record in
  achieving sales targets
  and
  driving business growth
  .
• Strong
  leadership
  ,
  coaching
  , and
  team management
  skills.
• Excellent
  communication
  ,
  negotiation
  , and
  relationship-building
  abilities.
• Strong
  problem-solving
  and
  customer escalation resolution
  skills.
• Analytical mindset
  with experience in reporting and data-driven decision-making.
• Proficiency in
  CRM systems
  , sales tools, and
  Microsoft Office Suite
  .
• Ability to
  thrive in a fast-paced, high-pressure environment
  .

Rgheeb is looking for a motivated and customer-focused Client Service professional to join our team. In this role, you will serve as a vital link between our clients and the company, ensuring that all client interactions are smooth and that clients receive top-notch service. Your responsibilities will include addressing client inquiries, providing product and service information, and resolving any issues that may arise. The ideal candidate is someone who possesses excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer experiences. At Rgheeb, we prioritize client satisfaction and are committed to building strong, lasting relationships with our clients.

• Respond to client inquiries via phone, email, and in-person, providing accurate information and assistance.
• Address and resolve client issues and complaints promptly and professionally.
• Maintain strong relationships with existing clients and identify opportunities for upselling and cross-selling.
• Collaborate with internal teams to ensure efficient handling of client requests and resolution of issues.
• Provide regular feedback to management on client satisfaction and areas for improvement.
• Assist in the development of client service processes and onboarding procedures.
• Stay updated on product knowledge and company policies to provide clients with accurate information.

• Previous experience in client service or customer support is preferred.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in using CRM software and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Bachelor's degree or equivalent experience in a related field is a plus.

Rgheeb is looking for a motivated and customer-focused Client Service professional to join our team. In this role, you will serve as a vital link between our clients and the company, ensuring that all client interactions are smooth and that clients receive top-notch service. Your responsibilities will include addressing client inquiries, providing product and service information, and resolving any issues that may arise. The ideal candidate is someone who possesses excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer experiences. At Rgheeb, we prioritize client satisfaction and are committed to building strong, lasting relationships with our clients.

Responsibilities

• Respond to client inquiries via phone, email, and in-person, providing accurate information and assistance.
• Address and resolve client issues and complaints promptly and professionally.
• Maintain strong relationships with existing clients and identify opportunities for upselling and cross-selling.
• Collaborate with internal teams to ensure efficient handling of client requests and resolution of issues.
• Provide regular feedback to management on client satisfaction and areas for improvement.
• Assist in the development of client service processes and onboarding procedures.
• Stay updated on product knowledge and company policies to provide clients with accurate information.

Requirements

• Previous experience in client service or customer support is preferred.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in using CRM software and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Bachelor's degree or equivalent experience in a related field is a plus.

Location: Riyadh - Saudi Arabia (KSA Branch)

Job Description:

We are seeking a dedicated Client Service Representative to join our KSA branch in the tents and construction sector. The ideal candidate will be the primary point of contact for our clients, ensuring excellent service and smooth coordination between clients and internal teams.

Responsibilities:

·   Manage client communications and inquiries promptly and professionally.

·   Coordinate with sales and project teams to meet client needs and delivery schedules.

·   Address and resolve client issues to maintain high satisfaction levels.

·   Prepare and maintain client documentation and reports related to ongoing projects.

Qualifications:

·   Experience in client service or related roles, preferably in construction or tents industry.

·   Strong communication and interpersonal skills.

·   Ability to multitask and work under pressure.

·   Knowledge of the KSA market is a plus.

Language Requirement:

·   Must be able to communicate effectively in English, both spoken and written.

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Client Service Executive receives and responds to client inquiries and requests.

Essential Job Functions:

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Job may require extended sitting or standing, use of standard office equipment.

Other skills/abilities:

• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task.

Education Requirements:

• High School Diploma or GED.
• 0-2 years experience as assembly line lead.

Certifications and Licences:

• Professional certification may be required in some areas.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Required

• Team player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail-oriented: Capable of carrying out a given task with all the details needed to get the task done well

Required

• Self-starter: Inspired to perform without outside help
• Ability to make an impact: Inspired to perform well by the ability to contribute to the success of a project or the organisation