7 Claims Specialist jobs in Saudi Arabia

The role holder is responsible for guiding the effective and accurate assessment, administration and fair settlement of valid claims submitted by customers in line with the established claims and recovery guidelines. This role will also be responsible for the provision of requisite support to the Head, Claims and Recovery in all the recovery operations for all claims paid in line with defined recovery management procedures.

Claims

1. Complies with the guidelines and leads the collection of relevant information for investigation of claims submitted.
2. Participates and guides the investigation of submitted claims to analyse the eligibility and verification of submitted claims based on the defined policy terms.
3. Coordinates with key stakeholders from Underwriting to solicit any additional information required for analysis of claims submitted.
4. Participates in the investigation of the claims submitted by the policyholder and examines reasons for non-payment, part payment or delay in payment by the buyer in line with established guidelines for recovery or for writing-off the claim.
5. Attempts to settle the claim in an amicable manner with the involved stakeholders to ensure safeguarding of the Corporation’s interest and minimize the loss for the Corporation and policyholder.
6. Ensures all claims involving legal procedures are handed over to the Legal Department and supports the Lawyers by providing all relevant information.
7. Ensures claims notification and settlement in compliance with the policy terms and conditions, regulatory requirements and organizational guidelines governing the claims procedure.
8. Ensures all valid claims are settled fairly and documents the case for future reference and to provide inputs on improvement of product.

Recovery

1. Participates in the recovery process and liaises with buyers as and when required for recovery of payment, in line with established guidelines for the recovery process, and provides relevant information to the Legal Department team as and when required for recovery of payment.
2. Examines the method for recovery of claims i.e. through mutual agreement, through recovery agents or through Legal procedure while ensuring compliance with the organization procedures.
3. Works in close coordination with relevant stakeholders from Legal Department for soliciting legal inputs in the recovery process.
4. Forwards all recovery cases requiring Legal intervention to the Legal Department to assess the best possible low-cost recovery approach to maximize the recovery for ICIEC.
5. Ensures adherence to low-cost recovery approaches to maximize the recovery for ICIEC.
6. Maintains good relations with recovery debt collection agencies, lawyers, and other partners to aid in low-cost recovery of claims.

Departmental Responsibilities

1. Participates in the development and implementation of the Legal Affairs Department plans with respect to Claims and Recoveries, in line with the corporate objectives.
2. Manages the implementation of Legal Affairs mandates, providing leadership and facilitating work processes in order to achieve high performance standards.
3. Provides inputs in establishing strategic objectives and formulating work program of the department.
4. Ensures compliance with organizational policies, procedures and quality standards in the Legal Affairs Mandates.
5. Conducts the exercise to measure financial impact of claims and recommend appropriate actions to avoid, retain or transfer the risk.
6. Projects and calculates expected losses and makes recommendations to the Management for setting loss reserves.
7. Communicates with clients, obligors, banks and all other interested parties in claim processing.
8. Provides support in the development of ICIEC policies, guidelines, systems, procedures and tools related to claims and recoveries.
9. Proposes and designs appropriate amendments to ICIEC’s instruments including rules, policies, guidelines and regulations etc with respect to claims and recoveries.
10. Monitors new developments, including the enactment of new legislations and court decisions and evaluate their impact upon claims and recoveries in the Corporation.
11. Participates in various high-level policy-related committees established by the management of the Corporation.

Legal Documents Processing

1. Provides technical guidance to legal counsels with respect to the negotiation, review, drafting, clearance, amendment of policies and all legal documents and formal arrangements pertaining to the claims and recoveries activities of the Corporation, including among others: MoUs and cooperation agreements; non-disclosure agreements; agreements related to hiring of debt collection agencies, law firms, actuaries, consultants, surveyors, and other claim and recovery experts; and retainer documents.
2. Provides technical guidance on claims and recovery to legal counsels with respect to advising and assisting client departments in the structuring of projects, finance and investment transactions and undertake review of concept notes, appraisal reports, board documents etc.
3. Provides technical guidance on claims and recovery to legal counsels regarding interpretation and application of the Corporation’s instruments (Articles of Agreement, rules and regulations, policies, guidelines, resolutions, instructions etc.) and other contractual documents (financing agreements, procurement contracts etc.).
4. Prepares technical opinions as may be requested by the management of the department and the Corporation.
5. Assists the Manager, LAD in coordination and quality control of technical services.
6. Leads technical negotiations with external counterparts.
7. Leads the provision of technical support to Member States in connection with matters pertaining to claims and recovery objectives of the Corporation.
8. Leads the provision of technical assistance to Member Countries in connection with matters pertaining to the purpose, functions and activities of the Corporation in relation to claims and recoveries.

Reporting

1. Reviews recovery report and identifies trends from recovery metrics through various MIS and analytics, and defines action plans to minimize delinquencies and maintain health of portfolio.
2. Reviews and presents monthly management reports on claims, operating costs, claim exposures, loss ratio, etc.

People Management Responsibilities

1. Defines goals and key performance indicators for each member of the team and ensures effective application of the Corporation Performance and Development Review process.
2. Ensures high level of employee engagement and capability development by providing ongoing feedback and coaching team members.

Field of Study

Insurance/Economics/Finance/Law/Business administration (Legal background preferred)

Academic Qualifications and Relevant Experience

1. High School Diploma
2. Bachelor’s Degree
3. Master’s Degree
4. Doctorate

Experience

1. 8 Years
2. 6 Years
3. 4 Years

Nature of Experience

3-5 Years Prior experience in managing claims and recovery operations or risk underwriting, preferably in Export Credit Insurance/Banking Industry.

Professional Certifications (as applicable)

N/A

Business Language Skills

Good command of written and spoken English essential, additional languages such as Arabic, French is an added advantage.

Required Level of Interaction

Influence - Adapts style and uses persuasion in delivering messages. Issues may be complex or audience perspectives may be divergent or information may be non-routine in nature.

Key Internal Interaction

1. For coordinating with relevant Underwriters involved to solicit relevant information about the transaction and parties involved.
2. Provide inputs to underwriters on review of potential or existing insured claim experience.
3. Insurance Operations Legal for coordinating all matters related to legal procedures involved in cases of claim settlement and recovery process as and when required.
4. Country Managers for coordinating actions with policyholders.
5. Specialist, Policy Administration for coordinating actions with policyholders.
6. Policyholders for collating relevant information about the claim filed and soliciting requisite information for verification of claim.
7. Buyers for coordinating on all matters pertaining to recovery operations, identifying reasons for non-payment and identifying innovative for recovery.
8. Liaise with DCAs to increase the rate of recoveries.

Location

Travel Needed: Yes

Specific Working Conditions: N/A

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

The role holder is responsible for guiding the effective and accurate assessment, administration and fair settlement of valid claims submitted by customers in line with the established claims and recovery guidelines. This role will also be responsible for the provision of requisite support to the Head, Claims and Recovery in all the recovery operations for all claims paid in line with defined recovery management procedures.

Claims

1. Complies with the guidelines and leads the collection of relevant information for investigation of claims submitted.
2. Participates and guides the investigation of submitted claims to analyse the eligibility and verification of submitted claims based on the defined policy terms.
3. Coordinates with key stakeholders from Underwriting to solicit any additional information required for analysis of claims submitted.
4. Participates in the investigation of the claims submitted by the policyholder and examines reasons for non-payment, part payment or delay in payment by the buyer in line with established guidelines for recovery or for writing-off the claim.
5. Attempts to settle the claim in an amicable manner with the involved stakeholders to ensure safeguarding of the Corporation’s interest and minimize the loss for the Corporation and policyholder.
6. Ensures all claims involving legal procedures are handed over to the Legal Department and supports the Lawyers by providing all relevant information.
7. Ensures claims notification and settlement in compliance with the policy terms and conditions, regulatory requirements and organizational guidelines governing the claims procedure.
8. Ensures all valid claims are settled fairly and documents the case for future reference and to provide inputs on improvement of product.

Recovery

1. Participates in the recovery process and liaises with buyers as and when required for recovery of payment, in line with established guidelines for the recovery process, and provides relevant information to the Legal Department team as and when required for recovery of payment.
2. Examines the method for recovery of claims i.e. through mutual agreement, through recovery agents or through Legal procedure while ensuring compliance with the organization procedures.
3. Works in close coordination with relevant stakeholders from Legal Department for soliciting legal inputs in the recovery process.
4. Forwards all recovery cases requiring Legal intervention to the Legal Department to assess the best possible low-cost recovery approach to maximize the recovery for ICIEC.
5. Ensures adherence to low-cost recovery approaches to maximize the recovery for ICIEC.
6. Maintains good relations with recovery debt collection agencies, lawyers, and other partners to aid in low-cost recovery of claims.

Departmental Responsibilities

1. Participates in the development and implementation of the Legal Affairs Department plans with respect to Claims and Recoveries, in line with the corporate objectives.
2. Manages the implementation of Legal Affairs mandates, providing leadership and facilitating work processes in order to achieve high performance standards.
3. Provides inputs in establishing strategic objectives and formulating work program of the department.
4. Ensures compliance with organizational policies, procedures and quality standards in the Legal Affairs Mandates.
5. Conducts the exercise to measure financial impact of claims and recommend appropriate actions to avoid, retain or transfer the risk.
6. Projects and calculates expected losses and makes recommendations to the Management for setting loss reserves.
7. Communicates with clients, obligors, banks and all other interested parties in claim processing.
8. Provides support in the development of ICIEC policies, guidelines, systems, procedures and tools related to claims and recoveries.
9. Proposes and designs appropriate amendments to ICIEC’s instruments including rules, policies, guidelines and regulations etc with respect to claims and recoveries.
10. Monitors new developments, including the enactment of new legislations and court decisions and evaluate their impact upon claims and recoveries in the Corporation.
11. Participates in various high-level policy-related committees established by the management of the Corporation.

Legal Documents Processing

1. Provides technical guidance to legal counsels with respect to the negotiation, review, drafting, clearance, amendment of policies and all legal documents and formal arrangements pertaining to the claims and recoveries activities of the Corporation, including among others: MoUs and cooperation agreements; non-disclosure agreements; agreements related to hiring of debt collection agencies, law firms, actuaries, consultants, surveyors, and other claim and recovery experts; and retainer documents.
2. Provides technical guidance on claims and recovery to legal counsels with respect to advising and assisting client departments in the structuring of projects, finance and investment transactions and undertake review of concept notes, appraisal reports, board documents etc.
3. Provides technical guidance on claims and recovery to legal counsels regarding interpretation and application of the Corporation’s instruments (Articles of Agreement, rules and regulations, policies, guidelines, resolutions, instructions etc.) and other contractual documents (financing agreements, procurement contracts etc.).
4. Prepares technical opinions as may be requested by the management of the department and the Corporation.
5. Assists the Manager, LAD in coordination and quality control of technical services.
6. Leads technical negotiations with external counterparts.
7. Leads the provision of technical support to Member States in connection with matters pertaining to claims and recovery objectives of the Corporation.
8. Leads the provision of technical assistance to Member Countries in connection with matters pertaining to the purpose, functions and activities of the Corporation in relation to claims and recoveries.

Reporting

1. Reviews recovery report and identifies trends from recovery metrics through various MIS and analytics, and defines action plans to minimize delinquencies and maintain health of portfolio.
2. Reviews and presents monthly management reports on claims, operating costs, claim exposures, loss ratio, etc.

People Management Responsibilities

1. Defines goals and key performance indicators for each member of the team and ensures effective application of the Corporation Performance and Development Review process.
2. Ensures high level of employee engagement and capability development by providing ongoing feedback and coaching team members.

Field of Study

Insurance/Economics/Finance/Law/Business administration (Legal background preferred)

Academic Qualifications and Relevant Experience

1. High School Diploma
2. Bachelor’s Degree
3. Master’s Degree
4. Doctorate

Experience

1. 8 Years
2. 6 Years
3. 4 Years

Nature of Experience

3-5 Years Prior experience in managing claims and recovery operations or risk underwriting, preferably in Export Credit Insurance/Banking Industry.

Professional Certifications (as applicable)

N/A

Business Language Skills

Good command of written and spoken English essential, additional languages such as Arabic, French is an added advantage.

Required Level of Interaction

Influence - Adapts style and uses persuasion in delivering messages. Issues may be complex or audience perspectives may be divergent or information may be non-routine in nature.

Key Internal Interaction

1. For coordinating with relevant Underwriters involved to solicit relevant information about the transaction and parties involved.
2. Provide inputs to underwriters on review of potential or existing insured claim experience.
3. Insurance Operations Legal for coordinating all matters related to legal procedures involved in cases of claim settlement and recovery process as and when required.
4. Country Managers for coordinating actions with policyholders.
5. Specialist, Policy Administration for coordinating actions with policyholders.
6. Policyholders for collating relevant information about the claim filed and soliciting requisite information for verification of claim.
7. Buyers for coordinating on all matters pertaining to recovery operations, identifying reasons for non-payment and identifying innovative for recovery.
8. Liaise with DCAs to increase the rate of recoveries.

Location

Travel Needed: Yes

Specific Working Conditions: N/A

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

At Faithful Executive , we pride ourselves on connecting exceptional talent with outstanding opportunities across the Middle East region. Our commitment to excellence and trust makes us a key partner for both clients and candidates.

We are currently seeking a skilled and reliable insurance professional supervisor (Non-Motor ) on behalf of one of our clients in the insurance sector . This is a unique opportunity to join a well-established company in Saudi Arabia that values operational excellence, long-term collaboration, and client service.

Key Responsibilities

• Supervise the end-to-end processing of non-motor insurance claims , including property , health , labour , and liability .
• Lead and support a team of claims officers, ensuring efficiency and compliance with internal procedures.
• Review, assess, and validate claims in accordance with company policies and industry standards.
• Coordinate with internal departments (legal, underwriting, operations) for complex or high-value claims.
• Ensure timely communication with clients and policyholders regarding claim status and resolution.
• Monitor KPIs and suggest process improvements for better claims handling performance.

Qualifications

• 6 to 8 years of experience in insurance claims, with a strong background in non-motor claims .
• Prior experience in a supervisory or team lead role within the insurance industry.
• Familiarity with Saudi insurance regulations (SAMA) is a strong plus.
• Bachelor’s degree in Insurance, Business Administration, Law, or related fields.
• Fluency in Arabic and English is required.

Personality & Skills

• Strong leadership and organizational skills.
• Detail-oriented with a high level of accuracy in decision-making.
• Client-focused mindset with excellent interpersonal skills.
• Able to handle pressure and prioritize tasks effectively.
• Committed, ethical, and solutions-driven.

Interested?

If you are ready to take the next step in your insurance career, please reach out to us at .

Join us in shaping the future of talent in the Middle East.

#InsuranceCareers #ClaimsSupervisor #KSAJobs #FaithfulExecutive #TalentMENA #InsuranceJobsSaudi

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Legal, Finance, and Administrative
• Industries Financial Services, Insurance, and Legal Services

Referrals increase your chances of interviewing at Faithful Executive - Leader in Interim Management, Consulting & Executive Search by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

At Faithful Executive , we pride ourselves on connecting exceptional talent with outstanding opportunities across the Middle East region. Our commitment to excellence and trust makes us a key partner for both clients and candidates.

We are currently seeking a skilled and reliable insurance professional supervisor (Non-Motor ) on behalf of one of our clients in the insurance sector . This is a unique opportunity to join a well-established company in Saudi Arabia that values operational excellence, long-term collaboration, and client service.

Key Responsibilities

• Supervise the end-to-end processing of non-motor insurance claims , including property , health , labour , and liability .
• Lead and support a team of claims officers, ensuring efficiency and compliance with internal procedures.
• Review, assess, and validate claims in accordance with company policies and industry standards.
• Coordinate with internal departments (legal, underwriting, operations) for complex or high-value claims.
• Ensure timely communication with clients and policyholders regarding claim status and resolution.
• Monitor KPIs and suggest process improvements for better claims handling performance.

Qualifications

• 6 to 8 years of experience in insurance claims, with a strong background in non-motor claims .
• Prior experience in a supervisory or team lead role within the insurance industry.
• Familiarity with Saudi insurance regulations (SAMA) is a strong plus.
• Bachelor's degree in Insurance, Business Administration, Law, or related fields.
• Fluency in Arabic and English is required.

Personality & Skills

• Strong leadership and organizational skills.
• Detail-oriented with a high level of accuracy in decision-making.
• Client-focused mindset with excellent interpersonal skills.
• Able to handle pressure and prioritize tasks effectively.
• Committed, ethical, and solutions-driven.

Interested?

If you are ready to take the next step in your insurance career, please reach out to us at .

Join us in shaping the future of talent in the Middle East.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Legal, Finance, and Administrative
• Industries Financial Services, Insurance, and Legal Services

Referrals increase your chances of interviewing at Faithful Executive - Leader in Interim Management, Consulting & Executive Search by 2x

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Company:MarshDescription:

We are seeking a talented individual to join our Claims Solutions team at Marsh. This role will be based in Dubai and is a hybrid position that requires working at least three days a week in the office.

As a Senior Consultant specializing in major and complex loss, you will drive the preparation and quantification of substantial property damage insurance claims. Our Claims Solutions team is part of Marsh’s Advisory business and brings together specialists in forensic accountancy, surveying, engineering and adjusting to provide claim preparation, management, and consultancy services for our Clients. Significant experience in managing large and demanding claims is key to this role and experience in Energy, Power and Construction advantageous.

We will count on you to:

• Project manage the preparation of major and complex property damage claims, including gathering and analyzing relevant data and documentation.
• Accurately quantify damages and losses using industry-standard methodologies and tools.
• Serve as the primary point of contact for clients, providing expert advice and guidance throughout the claims process.
• Prepare detailed reports and presentations that clearly articulate findings, methodologies, and recommendations.
• Mentor and train consultants and support staff, fostering a collaborative work environment.
• Collaborate with legal teams, loss adjusters, and other stakeholders to facilitate the claims process and resolve disputes.

What you need to have :

• Qualified Adjuster or Engineer.
• Minimum of 5-7 years of experience in property damage insurance claims consulting or a related field, focusing on complex claims.
• Proficiency in MS Excel and strong analytical skills.

What makes you stand out?

• Track record in managing large and complex loss.
• Proven Experience with Energy, Power, and Construction claims is advantageous.
• Strong report writing and presentation skills.

What you will be rewarded with:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Opportunities for professional development and career advancement.
• A supportive work environment that values work-life balance.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

We are seeking a talented individual to join our Claims Solutions team at Marsh. This role will be based in Dubai and is a hybrid position that requires working at least three days a week in the office.

As a Senior Consultant specializing in major and complex loss, you will drive the preparation and quantification of substantial property damage insurance claims. Our Claims Solutions team is part of Marsh’s Advisory business and brings together specialists in forensic accountancy, surveying, engineering and adjusting to provide claim preparation, management, and consultancy services for our Clients. Significant experience in managing large and demanding claims is key to this role and experience in Energy, Power and Construction advantageous.

We will count on you to:

• Project manage the preparation of major and complex property damage claims, including gathering and analyzing relevant data and documentation.
• Accurately quantify damages and losses using industry-standard methodologies and tools.
• Serve as the primary point of contact for clients, providing expert advice and guidance throughout the claims process.
• Prepare detailed reports and presentations that clearly articulate findings, methodologies, and recommendations.
• Mentor and train consultants and support staff, fostering a collaborative work environment.
• Collaborate with legal teams, loss adjusters, and other stakeholders to facilitate the claims process and resolve disputes.

What you need to have :

• Qualified Adjuster or Engineer.
• Minimum of 5-7 years of experience in property damage insurance claims consulting or a related field, focusing on complex claims.
• Proficiency in MS Excel and strong analytical skills.

What makes you stand out?

• Track record in managing large and complex loss.
• Proven Experience with Energy, Power, and Construction claims is advantageous.
• Strong report writing and presentation skills.

What you will be rewarded with:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Opportunities for professional development and career advancement.
• A supportive work environment that values work-life balance.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.