211 Center Staff jobs in Saudi Arabia

About Al-Khaleej Founded in 1979, Al Khaleej Computers & Electronic Systems is one of the leading IT service providers in Saudi Arabia. With over 45 years of experience and hundreds of successful projects across government, education, and enterprise sectors, the company delivers innovative technology solutions and managed services that support the Kingdom's Vision 2030.

About Job

Job Title:
Data Center Operations Technician

Location:
Makkah, Saudi Arabia

Job Description:

We are looking for a skilled and reliable Data Center Operations Technician to join our team in Makkah. The role involves ensuring the continuous and efficient operation of all data center infrastructure systems, including power, cooling, fire safety, and monitoring systems. The ideal candidate should have strong technical knowledge of facility systems and hands-on experience in maintaining and troubleshooting critical equipment.

Responsibilities:

• Operate and maintain UPS systems, power distribution units (PDUs), and backup power equipment.
• Monitor and manage HVAC systems to ensure optimal cooling efficiency and environmental stability.
• Inspect and operate fire detection and suppression systems in compliance with safety regulations.
• Operate and maintain CCTV, access control, and security monitoring systems.
• Perform preventive and corrective maintenance on data center equipment.
• Monitor system alarms, respond to incidents, and ensure minimal downtime.
• Document daily operational activities, incidents, and maintenance logs.
• Coordinate with vendors and other technical teams for system upgrades and repairs.

Qualifications:

• Diploma in Electrical, Mechanical, or Electronics Engineering (or equivalent technical discipline).
• 2–5 years of experience in data center operations or facility management.
• Hands-on experience with UPS systems, HVAC units, fire safety systems, and access control/CCTV equipment.
• Basic understanding of electrical, cooling, and safety system principles.
• Certifications in Data Center Operations, Safety, or relevant technical areas are an advantage.
• Strong problem-solving and teamwork skills.
• Ability to work under pressure and on rotational shifts if required.

About noon

We're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a AVP - Contact Center Operations who can help us move even faster.

noon's mission: Every door, every day.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

This role will be responsible for overseeing the day-to-day operations of our multi-channel customer service center in Saudi Arabia. This pivotal role ensures that our KSA customers receive world-class support across all touchpoints (call, chat, email, social media) in line with our brand promise. Role will drive performance against key metrics (SLAs, CSAT, AHT), lead and develop a high-performing team, and implement strategic initiatives to optimize efficiency and enhance the overall e-commerce customer experience in the local market.

Key Responsibilities

I. Operational Performance & Efficiency

• Develop and execute a comprehensive Customer Service and CX strategy tailored to the KSA e-commerce landscape, aligning with the company's overall business and growth objectives.
• KPI Management:
  Define, track, and consistently achieve critical Contact Center KPIs, including Service Level (SL), Customer Satisfaction (CSAT), First Contact Resolution (FCR), Average Handle Time (AHT), and Quality Assurance (QA) scores.
• Workflow Optimization:
  Continuously analyze contact center processes, identifying and implementing improvements to enhance efficiency, reduce costs, and streamline customer journeys, particularly for e-commerce-specific issues (order tracking, returns, refunds, payment issues etc).
• Ensure that all customer communication, knowledge base, and self-service tools are fully localized and professionally executed in both
  Arabic (essential)
  and English.
• WFM & Staffing:
  Oversee Workforce Management (WFM) to ensure optimal staffing, scheduling, and resource allocation across all channels to meet fluctuating demand, especially during peak e-commerce seasons.
• Technology & Systems:
  Act as the super-user/owner for all Contact Center technology (CRM, IVR, WFM tools). Ensure systems are configured and utilized effectively to support operational goals.
• Oversee the effective utilization of CRM, ticketing, and automation technologies to optimize service delivery.
• Handle high-level customer escalations, MCI and complex complaints with professionalism and final resolution.

II. Team Leadership & Development

• Lead, mentor, and motivate the KSA Customer Service team, including supervisors and agents, to achieve high-performance metrics and deliver exceptional service quality.
• Oversee recruitment, training, and onboarding programs, ensuring the team is proficient in product knowledge, e-commerce processes, CRM systems, and KSA customer etiquette.
• Conduct regular performance reviews, provide constructive feedback, and establish clear career progression paths.
• Champion a customer-centric culture across the entire KSA organization.

III. Customer Experience

• Voice of Customer (VoC):
  Analyze customer feedback, data, and call center trends to provide actionable insights to senior management and cross-functional teams (Logistics, Tech, Product) to drive continuous improvement in the e-commerce platform and service.
• Local Expertise:
  Ensure service delivery is culturally relevant and compliant with KSA business and consumer protection regulations.
• Escalation Management:
  Handle escalated and complex customer issues, and VIP complaints with professionalism, ensuring swift, effective, and compliant resolutions that reinforce brand trust.

IV. Cross-Functional Collaboration

• Collaborate with Product, Tech, Operations, and Logistics teams to implement process improvements that eliminate friction and enhance the overall e-commerce experience.

V
.
Compliance & Quality:

• Establish and enforce quality assurance standards for all customer interactions, ensuring adherence to company policies and local KSA consumer protection laws and regulations.
• Implement and maintain a robust quality monitoring and coaching program.

What you'll need:

• Education:
  Bachelor's degree, Operations Management, or a related field.
• Experience:
  Minimum of
  7 years of progressive experience
  in contact center/call center operations, with at least
  3 years in a management role
  for a high-volume operation, preferably within the
  e-commerce, retail, or tech industry.
• Proven track record of building and managing customer service operations in Saudi Arabia (KSA).
• Language:
  Bilingual fluency in Arabic (written and spoken) and English (written and spoken) is essential.
• Technical Proficiency:
  Knowledge of CRM platforms, IVR systems, and WFM tools.
• Leadership:
  Proven track record of leading, coaching, and motivating large teams to achieve challenging performance targets.
• Excellent conflict resolution, negotiation, and communication (written and verbal) skills.
• Analytical Skills:
  Strong analytical ability to translate raw data (KPIs, CSAT scores) into actionable operational strategies.
• KSA Market Knowledge:
  In-depth understanding of the KSA customer service landscape, consumer expectations, and local business practices.

Preferred Qualifications

• Experience in a regional (MENA) or international customer service environment and e-commerce background
• Certification in Contact Center Management

Who will excel?

• We're looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Operations Director (DCOD).

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DC Operations Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action

As a Datacenter Operations Director, your success will be measured by:

People Management:

• Deliver success through empowerment and accountability by modeling, coaching, and caring.
• Live our culture, embody our values, and practice our leadership principles.
• Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
• Attract and retain great people, know everyone's capabilities and aspirations, and invest in the growth of others.

Data Center Operations:

• Document and drive alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria.
• Review Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Objectives & Key Results (OKRs) and provide input to improve or increase efficiency across IT and Critical Environment (CE) services.
• Partner cross-functionally to support global and regional initiatives (e.g., environmental health and safety, risk assessments, certifications).
• Manages/supports alignment to budget of the Data Center and makes tradeoff decisions to adhere to sound fiscal practices.
• Support budget planning and forecasting demand costs, driving awareness among business leaders on implications of service management issues and negotiating to win resources of costs, risks, and team leads as required.
• Plan and work with business partners when executing their requirements to maintain adherence to datacenter availability, safety, and security.
• Follows and adheres to run book provided by Environment, Health, & Safety division. Reports immediately any safety or security issues or concerns.

Service Delivery:

• Accountable for end-to-end service compliance, quality, and client satisfaction for the agreed-upon service levels.
• Manage relationships with clients to ensure that all expectations are clarified and understood and deliver solutions that exceed client expectations while maintaining a strong customer focus.
• Applies deep subject matter expertise and escalates to meet SLA/OLAs with minimal disruption to the client/customer and business and reviews metrics with team to ensure understanding of targets and current performance levels.
• Share common and repeating cases with regional and global teams, while providing best practices to address and mitigate recurrence of issues and implement more efficient solutions for resolution.
• Manage resources appropriately to accommodate pilot programs and task force participation and make recommendations for additional funding where necessary.
• Understand future business demand within the datacenter to ensure staffing levels are appropriate.
• Ensure teams complete the required training and partner with Learning & Development organization to evolve training portfolio.
• Participate in every Sev 1 and Sev 2 Incident Bridge meeting and approve root cause analysis and postmortem reporting.
• Empowers teams to work collaboratively and creates visibility to help other teams succeed with regional/global management teams.

Data Center Work Environment

• Remove barriers that inhibit agility to enable team to shift priorities quickly without losing productivity.
• Maintain a broad perspective and work to incorporate diverse viewpoints while identifying and evaluating opportunities to create strategies that cross organizational boundaries and drive broad business goals.
• Establish a culture of safety, quality, and customer obsession while ensuring the team's standards are consistent with overall service objectives.
• Create the type of conditions for successful collaboration, geared toward identifying and resolving organization-wide issues by bringing together creative and relevant solutions from diverse perspectives.
• Understand workforce capability and delegate work accordingly across team to effectively deliver results, finding ways to accomplish more by enabling others.
• Find opportunities for collaboration across groups within division, ensure that cross-team commitments are set, and achieve scale by enabling the work of others.
• Delegate to others to promote growth and development of future leaders.
• Act as a trusted resource and advisor to a wide network of colleagues with diverse viewpoints.
• Recognize team successes and reward teamwork and contributions to team success while driving a culture that's focused on meeting strategic goals

Ownership:

• Have pride and a sense of personal accountability for end-to-end service quality, completeness, and resulting customer experience.
• Identify unaddressed issues across service and resolve, escalate, or find the appropriate owner to ensure the highest level of quality.
• Drive and own the service management perspective to ensure that business leaders understand the business implications of risks, dependencies, and budgets to enable good business decisions and ensure the long-term value of the service.
• Model and foster accountability and morale for the team.

Other:

• Embody our Microsoft One culture and values.

Required Qualifications:

• High School Diploma or equivalent AND 5+ years' experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure).
• 3+ years' experience in leading a diverse, technical team.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 6+ years enterprise-level experience managing large scale and complex projects/programs AND 6+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 6+ years' experience in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $1M+.
• Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management, or related field.
• 5+ years' experience leading diverse, technical workforce or managing global and virtual teams.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Title:
Call Center Operations Manager

Location:
AlUla, Saudi Arabia

We are seeking a highly capable Call Center Operations Manager to lead and manage the daily operations of our contact center. The ideal candidate will ensure the delivery of high-quality customer service, achieve operational targets, enhance efficiency and productivity, and maintain full compliance with established standards and policies.

Key Responsibilities:

• Develop and implement daily, weekly, and monthly operational plans for the contact center
• Monitor key performance indicators (KPIs) such as response rate, average call duration, customer satisfaction, and first call resolution (FCR)
• Supervise teams (supervisors, customer service agents, technical support) and allocate tasks based on workload
• Ensure compliance with quality policies and standard operating procedures (SOPs)
• Analyze performance reports and provide recommendations to senior management for operational improvements
• Lead continuous improvement initiatives to enhance system and technology efficiency
• Oversee employee training and development plans to ensure team readiness
• Manage shift schedules and staffing to meet expected call volumes
• Coordinate with other departments (IT, HR, Sales, etc.) to support contact center needs
• Handle critical cases and major customer complaints professionally and ensure proper resolution

Qualifications & Experience:

• Bachelor's degree in Business Administration, Information Technology, or a related field
• Minimum of 5 years of experience in contact center or customer service management, including at least 2 years in a leadership role

Required Skills:

• Advanced knowledge of call center systems such as CRM, ACD, IVR
• Strong data analysis skills and ability to interpret performance reports
• Proficiency in English (spoken and written)
• Leadership and team management capabilities
• Excellent verbal and written communication skills
• Quick decision-making and problem-solving abilities
• Strong customer service orientation and commitment to satisfaction

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

Parsons is looking for an amazingly talented Traffic Control Center Operations Specialist to join our team! In this role, you will support the efficient operation of traffic control centers, leveraging ITS technologies for real-time monitoring, incident response, and integrated traffic management in high-impact transportation projects.

• Assess the operational readiness of the Traffic Control Center (TCC), including evaluating system functionality, staff preparedness, and resource availability to ensure seamless launch and ongoing performance.
• Develop guidelines, standard operating procedures (SOPs), and staffing requirements for TCC, tailoring them to project needs, regulatory standards, and best practices for efficient 24/7 operations.
• Support the coordination with other operational centers, such as emergency management hubs, regional traffic agencies, and integrated command facilities, to facilitate data sharing, joint response protocols, and unified traffic management strategies.
• Observe and monitor the day-to-day operations of the traffic control center, including real-time monitoring of traffic flow, incident detection, and coordination of emergency responses.
• Utilize ITS technologies such as CCTV, dynamic message signs (DMS), traffic detectors, and control software to manage and optimize traffic conditions.
• Implement and follow standard operating procedures (SOPs) for incident detection, response coordination, traffic monitoring, and integrated operations.
• Collaborate with team members, external agencies, law enforcement, and emergency responders to ensure effective communication and streamlined incident resolution.
• Analyze traffic data and incident reports to identify trends, support decision-making, and contribute to improvements in traffic management strategies.
• Assist in system testing, troubleshooting, and maintenance to uphold the reliability and integration of control center operations.

• Bachelor’s degree in Transportation, Civil Engineering, Emergency Management, or a related field.
• Minimum 10+ years of experience in traffic control center operations, with demonstrated knowledge of 24/7 operations management.
• Experience with integrated operations, including multi-agency coordination and real-time traffic management systems.
• Proficiency in ITS and traffic management software, including systems for monitoring, control, and data analysis.
• Strong decision-making and problem-solving skills in dynamic, high-pressure environments.
• Effective communication skills for reporting and collaborating with diverse stakeholders.

• Familiarity with advanced ITS technologies and data analytics tools for traffic optimization.
• Ability to adapt to contribute to team-based operational environments.

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to

In a world of possibilities, pursue one with endless opportunities. Imagine Next

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.

Job Description
Parsons is looking for an amazingly talented
Traffic Control Center Operations Specialist
to join our team. In this role, you will support the efficient operation of traffic control centers, leveraging ITS technologies for real-time monitoring, incident response, and integrated traffic management in high-impact transportation projects.

What You'll Be Doing

• Assess the operational readiness of the Traffic Control Center (TCC), including evaluating system functionality, staff preparedness, and resource availability to ensure seamless launch and ongoing performance.
• Develop guidelines, standard operating procedures (SOPs), and staffing requirements for TCC, tailoring them to project needs, regulatory standards, and best practices for efficient 24/7 operations.
• Support the coordination with other operational centers, such as emergency management hubs, regional traffic agencies, and integrated command facilities, to facilitate data sharing, joint response protocols, and unified traffic management strategies.
• Observe and monitor the day-to-day operations of the traffic control center, including real-time monitoring of traffic flow, incident detection, and coordination of emergency responses.
• Utilize ITS technologies such as CCTV, dynamic message signs (DMS), traffic detectors, and control software to manage and optimize traffic conditions.
• Implement and follow standard operating procedures (SOPs) for incident detection, response coordination, traffic monitoring, and integrated operations.
• Collaborate with team members, external agencies, law enforcement, and emergency responders to ensure effective communication and streamlined incident resolution.
• Analyze traffic data and incident reports to identify trends, support decision-making, and contribute to improvements in traffic management strategies.
• Assist in system testing, troubleshooting, and maintenance to uphold the reliability and integration of control center operations.

What Required Skills You'll Bring

• Bachelor's degree in Transportation, Civil Engineering, Emergency Management, or a related field.
• Minimum 10+ years of experience in traffic control center operations, with demonstrated knowledge of 24/7 operations management.
• Experience with integrated operations, including multi-agency coordination and real-time traffic management systems.
• Proficiency in ITS and traffic management software, including systems for monitoring, control, and data analysis.
• Strong decision-making and problem-solving skills in dynamic, high-pressure environments.
• Effective communication skills for reporting and collaborating with diverse stakeholders.

What Desired Skills You'll Bring

• Familiarity with advanced ITS technologies and data analytics tools for traffic optimization.
• Ability to adapt to contribute to team-based operational environments.

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars Imagine next and join the Parsons quest—APPLY TODAY

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to

Job Summary:

We are seeking a highly experienced and results-driven
NOC Manager
to lead our Network Operations Center (NOC) team. The NOC Manager will be responsible for ensuring 24/7 network availability, overseeing network monitoring and incident management processes, and maintaining high operational standards for performance, reliability, and security. This role requires a proactive leader with strong technical expertise and excellent people management skills to ensure efficient coordination, communication, and continuous improvement of network operations.

Key Responsibilities:

1. Network Operations & Monitoring

• Oversee the day-to-day operation of the NOC, ensuring continuous network performance monitoring and incident response.
• Establish and enforce best practices for proactive monitoring of network systems, hardware, and services.
• Ensure network availability and uptime targets are consistently met or exceeded.
• Manage escalation and resolution of network incidents in coordination with engineering and infrastructure teams.

2. Incident & Problem Management

• Lead and manage major network incidents, ensuring timely resolution and communication with stakeholders.
• Implement and maintain incident response processes, escalation procedures, and SLA compliance.
• Conduct root cause analysis (RCA) and ensure corrective and preventive actions are effectively implemented.
• Prepare incident reports and present findings to senior management.

3. Team Leadership & Development

• Manage, mentor, and develop the NOC engineering team, ensuring strong technical and professional performance.
• Plan and manage team schedules to ensure 24/7 coverage and optimal resource allocation.
• Conduct regular training sessions to enhance technical skills and operational readiness.
• Promote a culture of accountability, continuous learning, and collaboration within the team.

4. Network Performance & Optimization

• Monitor and analyze key performance indicators (KPIs) for network health, performance, and capacity.
• Collaborate with network engineering teams to plan and execute network upgrades, improvements, and optimizations.
• Ensure timely implementation of software and firmware updates across all network devices.

5. Reporting & Documentation

• Maintain comprehensive documentation of network topology, configurations, incidents, and operational procedures.
• Generate and deliver regular reports on network performance, incidents, and service availability to management.
• Develop and refine operational dashboards to visualize network status and trends.

6. Vendor & Stakeholder Coordination

• Manage relationships with external service providers and vendors to ensure quality and timely issue resolution.
• Collaborate closely with internal IT, security, and engineering teams on network projects and security initiatives.

7. Security & Compliance

• Oversee network security monitoring, ensuring detection and escalation of potential threats.
• Work with the cybersecurity team to implement security policies, access controls, and compliance standards.
• Ensure adherence to IT governance frameworks and audit requirements.

Required Qualifications & Skills

Education:

• Bachelor's degree in Computer Science, Information Technology, or Network Engineering (Master's preferred).

Experience:

• Minimum
  5–8 years of experience
  in network operations, with at least
  3 years in a managerial or supervisory role
  within a NOC environment.
• Proven track record managing large-scale network infrastructures and high-availability environments.
• Experience in telecom, data center, or large enterprise environments is highly desirable.

Technical Skills:

• Strong knowledge of network technologies (LAN/WAN, VPN, MPLS, SD-WAN, Firewalls, etc.).
• Proficiency in network monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix).
• Deep understanding of networking protocols (TCP/IP, BGP, OSPF, DNS, DHCP, SNMP).
• Skilled in incident response, performance analysis, and troubleshooting methodologies.
• Familiarity with ITIL processes and service management frameworks.