185 Cbap jobs in Saudi Arabia
Data Analysis Specialist
Lucid Motors Middle East
Posted 9 days ago
Job Viewed
Job Description
Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, were providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
Summary
Data Analysis Specialist is responsible for all Quality data collection, analysis and visualization, developing and maintaining Quality Dashboards and KPIs.
Responsibilities
- Collect and capture all Data and KPIs related to Manufacturing Quality.
- Develop Quality Dashboard using Lucid Applications and Tools to ensure data and KPIs visualization.
- Conduct data analysis and deep dives to visualize priorities and top contributors that require focus.
- Identify data and Quality issues trends versus Problem Solving.
- Track effectiveness of actions plans through data.
- Maintain all Quality Dashboards updated and accurate.
- Escalate urgent issues and prioritize business needs.
- Provide required support to all Quality functions regarding data collection, visualization and analysis.
- Develop regular reports for different management levels.
- Prepare reporting for weekly and monthly Quality reviews.
- Engineer degree in Industrial, data management or equivalent.
- Previous experience with OEM is a plus.
- Strong knowledge of MS Office tools (MS-Project, Word, Excel, and PowerPoint)
- Experience with Tableau and SmartSheet is a strong plus.
- Experience with the Manufacturing Execution System Application/Environment is a strong plus.
- Experience with Sales Force Application is a strong plus.
- Detail-oriented with strong record-keeping and organizational skills.
- Excellent written and verbal communication skills and people skills, comfortable presenting ideas and issues to peer groups and leaders.
- Positive energy and attitude.
- Innovative Mindset.
- Demonstrated ability to work under high demanding level.
- Ability to work in a dynamic, fast-paced environment.
To all recruitment agencies : Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
0
Specialist, Data Analysis Iii
Riyadh, Riyadh
Ma’aden
Posted today
Job Viewed
Job Description
Essential Functions
- Serves as the primary recipient of organization-wide Personnel Action Forms and Position Change Forms.
- Ensures the timely implementation of database changes to ensure accurate payrolls.
- Initiates, develops, and supervises the implementation of internal and external procedures for improving manual and automated processing of personnel reports.
- Works with HR staff to validate each request and the accurate completion or routing of each form based on HR processes.
- Acts as a resource and guide for managers as it relates to HR data and positions.
- Maintains impeccable records of change request approvals.
- Ensures the highest level of accuracy for data entered into HR data systems to ensure successful data audits.
- Acts as the initial escalation point for data corrections that are required in the PeopleSoft database; escalates further if necessary and executes approved corrections.
- Provides HCM data support for Human Resources staff, all associate end-users
- Plans and implements recordkeeping processes for permanent personnel records.
- Prepares HR metrics to be presented at monthly, quarterly, and annual senior leadership meetings.
- Creates standard or ad-hoc reports out of HCM and other HR data systems to ensure compliance with local, state, and federal reporting guidelines.
- Participate in the creation of new queries and reports as needed.
- Initiates technology service requests to revise or develop existing or new HCM modules for processing data, reports, or payments.
- Assists with the support of all aspects of Human Resources as it relates to data requests, including but not limited to data availability, feasibility of requests, ad-hoc reports, and technical support.
- Uses functional and technical knowledge to provide end-users with general guidance and informal training as needed.
- Assists with creating internal training tools and process manuals for staff to maximize effective use of the HCM system.
- Prepares and presents workshops to users to explain HCM requirements and system procedures.
- Supervises, evaluates, and directs work of assigned Human Resources support staff.
- Provides back-up for other functional areas of the Human Resources Department, including recruitment, operations, benefits, etc., as needed.
Job Requirements: Minimum Qualifications
Skills, Knowledge and Abilities
SKILLS are required to perform single, technical tasks with a potential need to upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: proficiency in Microsoft Excel at an expert level; applying
ABILITY is required to schedule activities and/or meetings; gather, collate, and/or classify data; query and formulate data to prepare reports as needed; analyze data utilizing defined but different processes; and operate equipment using standardized methods. Ability is also required to work with a wide diversity of individuals; work with a variety of data; and utilize job-related equipment. Specific ability based competencies required to satisfactorily perform the functions of the job include: establishing and maintaining effective working relationships; maintaining confidentiality; setting priorities; meeting deadlines and schedules; working with detailed information; and adapting to changing priorities; accuracy and attention to detail; communicating with diverse groups; working as part of a team.
Responsibility
Responsibilities include: working under limited supervision using standardized practices and/or methods; directing other persons within a small work unit; monitoring budget expenditures. Utilization of some resources from other work units is often required to perform the job functions. There is some opportunity to impact the organization’s services.
Experience: Five (3) years of direct experience managing and analyzing data, including data mining, reporting, high-volume data processing, and two (2) years of supervisory experience with technical staff. Experience in human resources and with Oracle/PeopleSoft systems strongly preferred.
Education: Bachelor’s degree with major coursework in information systems, computer science, data mining, or related field.
Equivalency: Any combination of education and experience equivalent to a bachelor’s degree with major coursework in information systems, computer science, data mining, or related field and five (3) years of direct experience managing and analyzing data, including data mining, reporting, high-volume data processing, and two (2) years of supervisory experience with technical staff. Experience in human resources and with Oracle/PeopleSoft systems strongly preferred.
- Serves as the primary recipient of organization-wide Personnel Action Forms and Position Change Forms.
- Ensures the timely implementation of database changes to ensure accurate payrolls.
- Initiates, develops, and supervises the implementation of internal and external procedures for improving manual and automated processing of personnel reports.
- Works with HR staff to validate each request and the accurate completion or routing of each form based on HR processes.
- Acts as a resource and guide for managers as it relates to HR data and positions.
- Maintains impeccable records of change request approvals.
- Ensures the highest level of accuracy for data entered into HR data systems to ensure successful data audits.
- Acts as the initial escalation point for data corrections that are required in the PeopleSoft database; escalates further if necessary and executes approved corrections.
- Provides HCM data support for Human Resources staff, all associate end-users
- Plans and implements recordkeeping processes for permanent personnel records.
- Prepares HR metrics to be presented at monthly, quarterly, and annual senior leadership meetings.
- Creates standard or ad-hoc reports out of HCM and other HR data systems to ensure compliance with local, state, and federal reporting guidelines.
- Participate in the creation of new queries and reports as needed.
- Initiates technology service requests to revise or develop existing or new HCM modules for processing data, reports, or payments.
- Assists with the support of all aspects of Human Resources as it relates to data requests, including but not limited to data availability, feasibility of requests, ad-hoc reports, and technical support.
- Uses functional and technical knowledge to provide end-users with general guidance and informal training as needed.
- Assists with creating internal training tools and process manuals for staff to maximize effective use of the HCM system.
- Prepares and presents workshops to users to explain HCM requirements and system procedures.
- Supervises, evaluates, and directs work of assigned Human Resources support staff.
- Provides back-up for other functional areas of the Human Resources Department, including recruitment, operations, benefits, etc., as needed.
Job Requirements: Minimum Qualifications
Skills, Knowledge and Abilities
SKILLS are required to perform single, technical tasks with a potential need to upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: proficiency in Microsoft Excel at an expert level; applying
ABILITY is required to schedule activities and/or meetings; gather, collate, and/or classify data; query and formulate data to prepare reports as needed; analyze data utilizing defined but different processes; and operate equipment using standardized methods. Ability is also required to work with a wide diversity of individuals; work with a variety of data; and utilize job-related equipment. Specific ability based competencies required to satisfactorily perform the functions of the job include: establishing and maintaining effective working relationships; maintaining confidentiality; setting priorities; meeting deadlines and schedules; working with detailed information; and adapting to changing priorities; accuracy and attention to detail; communicating with diverse groups; working as part of a team.
Responsibility
Responsibilities include: working under limited supervision using standardized practices and/or methods; directing other persons within a small work unit; monitoring budget expenditures. Utilization of some resources from other work units is often required to perform the job functions. There is some opportunity to impact the organization’s services.
Experience: Five (3) years of direct experience managing and analyzing data, including data mining, reporting, high-volume data processing, and two (2) years of supervisory experience with technical staff. Experience in human resources and with Oracle/PeopleSoft systems strongly preferred.
Education: Bachelor’s degree with major coursework in information systems, computer science, data mining, or related field.
Equivalency: Any combination of education and experience equivalent to a bachelor’s degree with major coursework in information systems, computer science, data mining, or related field and five (3) years of direct experience managing and analyzing data, including data mining, reporting, high-volume data processing, and two (2) years of supervisory experience with technical staff. Experience in human resources and with Oracle/PeopleSoft systems strongly preferred.
This advertiser has chosen not to accept applicants from your region.
1
Data Analysis and Visualization Facilitator (Consultant)
The KPI Institute
Posted 22 days ago
Job Viewed
Job Description
Data Analysis and Visualization Facilitator (Consultant)
Join to apply for the Data Analysis and Visualization Facilitator (Consultant) role at The KPI Institute .
The KPI Institute is a leading global research institute specialized in business performance. It operates research programs in 14 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. You can learn more about us by visiting our website: Worldwide Performance Excellence Solutions | The KPI Institute.
Maentae is an educational hub aimed at supporting its customers in reaching their learning goals through various training programs that keep individuals updated with current trends and the fast-moving world of work.
Maentae is part of The KPI Institute, which specializes in business performance research across 12 practice domains, including strategy, KPIs, employee performance, customer service, and innovation.
Role OverviewWe are seeking a dynamic and experienced Data Analysis and Visualization Trainer/Consultant to design and deliver high-quality training sessions for professionals seeking to enhance their data skills. The ideal candidate will have a strong background in data analytics, visualization tools, and adult learning methodologies. This role involves curriculum development, facilitation of training (in-person and/or online), and providing expert guidance on best practices in data analysis and communication.
Key Responsibilities- Design and deliver interactive training programs focused on data analysis and visualization
- Develop training materials, practical exercises, and real-world case studies
- Provide hands-on instruction using tools such as Excel, Power BI, Tableau, Python (Pandas/Matplotlib/Seaborn), or R (ggplot2, Shiny), depending on client needs
- Customize content based on participant skill levels and organizational goals
- Assess participants’ progress and provide constructive feedback
- Support clients in building internal capacity for data-driven decision-making
- Stay updated with trends and advancements in data analytics and visualization
- Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field
- Proven experience delivering professional training or workshops in data analysis and visualization
- Proficiency in one or more data visualization tools (e.g., Tableau, Power BI, Looker) and programming languages (e.g., Python, R)
- Experience with data wrangling, dashboard design, and storytelling with data
- Strong communication and presentation skills
- Experience working with diverse learners and tailoring training to meet varied needs
- Having Data Analysis/Visualization Certification
- (Preferred) Experience in curriculum design and adult learning principles
English or Arabic
What We Offer- Competitive compensation based on experience and scope
- Flexible and remote work opportunities
- Opportunities to work on high-impact projects with diverse clients
- A collaborative and innovative learning environment
- Ongoing support for certification and professional growth
- CV
- Cover letter
Contract/Engagement type: Freelance/Contractual
Starting date: To be discussed after an interview
Location: Hybrid
Seniority level- Mid-Senior level
- Contract
- Information Technology
- Research Services
This advertiser has chosen not to accept applicants from your region.
2
Internship: Data Analysis Support - Riyadh/saudi
Riyadh, Riyadh
Medtronic
Posted today
Job Viewed
Job Description
**Careers that Change Lives**
Begin your life-long career of exploration, innovation, and championing healthcare access and equity for all. Join a healthcare technology company that alleviates pain, restores health, and extends life for more than two people every second.
You will play a key role in providing analytical support to our organization's data-driven initiatives supporting Supply Chain Command Center. This internship offers a unique opportunity to gain hands-on experience in data analysis, reporting, and decision support. You will work on real-world projects, collaborate with experienced data analysts, and contribute to the success of our data-driven initiatives.
**A Day in the Life**
- Assisting in collecting, cleaning, and organizing large datasets from various sources.
- Collaborating with the data analysis team to ensure data quality and accuracy.
- Supporting data analysts in conducting exploratory data analysis and generating actionable insights.
- Utilizing data analysis tools e.g Excel, Power BI.
- Creating visualizations and charts to effectively communicate data analysis results.
- Collaborate with team members to develop and enhance data dashboards.
**Must Haves**
- A bachelor’s degree and pursuing further university education in Healthcare Administration, Applied Health Sciences or related fields
- Proficiency in Arabic and English is required
- Based in Riyadh
- Basic understanding of data analysis concepts and methodologies
- Proficiency in Excel Strong analytical and problem-solving skills.
**Internship/ Program details**:
- Start date: March
- Duration: 6 months
- Based in Riyadh
- Working hours: 40 h/week with flexibility (exams and holiday period) Working model on-site
**We Offer**
We offer a competitive salary and benefits package to all our interns:
- Flexible working environment
- An unforgettable experience in the healthcare & medical devices sector
- Join a community or expert in a function or in a therapy to foster your knowledge
- Peer-Advisor program
- Training possibilities via Cornerstone & Skill Labs (access to Havard, Ted Ex.resources) Other benefits link to the country requirements
**Our commitment**
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.
We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact.
Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
**About Medtronic**
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are **engineering the extraordinary.
**Your Answer
Begin your life-long career of exploration, innovation, and championing healthcare access and equity for all. Join a healthcare technology company that alleviates pain, restores health, and extends life for more than two people every second.
You will play a key role in providing analytical support to our organization's data-driven initiatives supporting Supply Chain Command Center. This internship offers a unique opportunity to gain hands-on experience in data analysis, reporting, and decision support. You will work on real-world projects, collaborate with experienced data analysts, and contribute to the success of our data-driven initiatives.
**A Day in the Life**
- Assisting in collecting, cleaning, and organizing large datasets from various sources.
- Collaborating with the data analysis team to ensure data quality and accuracy.
- Supporting data analysts in conducting exploratory data analysis and generating actionable insights.
- Utilizing data analysis tools e.g Excel, Power BI.
- Creating visualizations and charts to effectively communicate data analysis results.
- Collaborate with team members to develop and enhance data dashboards.
**Must Haves**
- A bachelor’s degree and pursuing further university education in Healthcare Administration, Applied Health Sciences or related fields
- Proficiency in Arabic and English is required
- Based in Riyadh
- Basic understanding of data analysis concepts and methodologies
- Proficiency in Excel Strong analytical and problem-solving skills.
**Internship/ Program details**:
- Start date: March
- Duration: 6 months
- Based in Riyadh
- Working hours: 40 h/week with flexibility (exams and holiday period) Working model on-site
**We Offer**
We offer a competitive salary and benefits package to all our interns:
- Flexible working environment
- An unforgettable experience in the healthcare & medical devices sector
- Join a community or expert in a function or in a therapy to foster your knowledge
- Peer-Advisor program
- Training possibilities via Cornerstone & Skill Labs (access to Havard, Ted Ex.resources) Other benefits link to the country requirements
**Our commitment**
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.
We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact.
Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
**About Medtronic**
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are **engineering the extraordinary.
**Your Answer
This advertiser has chosen not to accept applicants from your region.
3
Reporting & Process Improvement Manager
Riyadh, Riyadh
Jasara Program Management Company
Posted 10 days ago
Job Viewed
Job Description
JASARA PMC is looking for a dedicated and skilled Manager of Reporting & Process Improvement to join our team. In this role, you will be responsible for overseeing the reporting functions, ensuring accurate data analysis, and driving process improvement initiatives across the organization to enhance operational efficiency.
As a Manager, you will work closely with various teams to identify areas for improvement and implement best practices in reporting and operational processes.
Responsibilities
- Manage the reporting process to ensure accuracy and timeliness of data delivery.
- Analyze data trends and provide actionable insights to support strategic decision-making.
- Identify opportunities for process optimization to improve efficiency and quality.
- Collaborate with stakeholders to gather reporting requirements and develop relevant documentation.
- Lead projects aimed at enhancing reporting functionality and data integrity.
- Stay updated with industry trends to ensure that JASARA implements the best practices in reporting and process management.
- Provide training and support to team members regarding reporting tools and methodologies.
- Bachelor's degree in Business Administration, Analytics, or a related field.
- Minimum of 5 years of experience in reporting, data analysis, or process improvement.
- Strong analytical skills and attention to detail.
- Proven experience in managing and leading teams.
- Proficiency in reporting tools (e.g., Microsoft Excel, Power BI, or Tableau).
- Excellent communication and interpersonal skills.
- Understanding of construction or project management processes is a plus.
- Project management certification is advantageous.
This advertiser has chosen not to accept applicants from your region.
4
Senior Reporting & Process Improvement Manager
Riyadh, Riyadh
Jasara Program Management Company
Posted today
Job Viewed
Job Description
Senior Reporting & Process Improvement Manager
JASARA PMC is looking for a dedicated and skilled Manager of Reporting & Process Improvement to join our team. In this role, you will be responsible for overseeing the reporting functions, ensuring accurate data analysis, and driving process improvement initiatives across the organization to enhance operational efficiency.
As a Manager, you will work closely with various teams to identify areas for improvement and implement best practices in reporting and operational processes.
Responsibilities- Manage the reporting process to ensure accuracy and timeliness of data delivery
- Analyze data trends and provide actionable insights to support strategic decision-making
- Identify opportunities for process optimization to improve efficiency and quality
- Collaborate with stakeholders to gather reporting requirements and develop relevant documentation
- Lead projects aimed at enhancing reporting functionality and data integrity
- Stay updated with industry trends to ensure that JASARA implements the best practices in reporting and process management
- Provide training and support to team members regarding reporting tools and methodologies
- Bachelor's degree in Business Administration, Analytics, or a related field
- Minimum of 5 years of experience in reporting, data analysis, or process improvement
- Strong analytical skills and attention to detail
- Proven experience in managing and leading teams
- Proficiency in reporting tools (e.g., Microsoft Excel, Power BI, or Tableau)
- Excellent communication and interpersonal skills
- Understanding of construction or project management processes is a plus
- Project management certification is advantageous
- Mid-Senior level
- Full-time
- Other
- IT Services and IT Consulting
This advertiser has chosen not to accept applicants from your region.
5
Senior Reporting & Process Improvement Manager
Riyadh, Riyadh
JASARA PMC
Posted today
Job Viewed
Job Description
JASARA PMC is looking for a dedicated and skilled Manager of Reporting & Process Improvement to join our team. In this role, you will be responsible for overseeing the reporting functions, ensuring accurate data analysis, and driving process improvement initiatives across the organization to enhance operational efficiency.
As a Manager, you will work closely with various teams to identify areas for improvement and implement best practices in reporting and operational processes.
Responsibilities
- Manage the reporting process to ensure accuracy and timeliness of data delivery.
- Analyze data trends and provide actionable insights to support strategic decision-making.
- Identify opportunities for process optimization to improve efficiency and quality.
- Collaborate with stakeholders to gather reporting requirements and develop relevant documentation.
- Lead projects aimed at enhancing reporting functionality and data integrity.
- Stay updated with industry trends to ensure that JASARA implements the best practices in reporting and process management.
- Provide training and support to team members regarding reporting tools and methodologies.
- Bachelor's degree in Business Administration, Analytics, or a related field.
- Minimum of 5 years of experience in reporting, data analysis, or process improvement.
- Strong analytical skills and attention to detail.
- Proven experience in managing and leading teams.
- Proficiency in reporting tools (e.g., Microsoft Excel, Power BI, or Tableau).
- Excellent communication and interpersonal skills.
- Understanding of construction or project management processes is a plus.
- Project management certification is advantageous.
This advertiser has chosen not to accept applicants from your region.
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6
Principal Process Improvement Engineer - Valeo
Talent Pal
Posted today
Job Viewed
Job Description
Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.
**Description**
Process Improvement team level responsibilities:
- Coach & support standard/Junior/Senior Process Improvement engineer knowledge and skills ramp up.
- Conducting team induction trainings.
- Consult PI team Standard/junior/Senior members in technical issues.
Transversal responsibilities:
- Supporting Research & Development teams close any identified process gaps through external/internal assessments for complex projects.
- Act as a consultant for process related issues for both Process Improvement junior/standard/senior employees and Research & Development teams.
- Participate in complex and challenging Process Improvement initiatives.
- Participate in conducting process training.
- Report status of owned tasks regularly.
- Handle end to end complex organization level improvement initiatives to obtain and achieve organization defined targets.
**Description**
Process Improvement team level responsibilities:
- Coach & support standard/Junior/Senior Process Improvement engineer knowledge and skills ramp up.
- Conducting team induction trainings.
- Consult PI team Standard/junior/Senior members in technical issues.
Transversal responsibilities:
- Supporting Research & Development teams close any identified process gaps through external/internal assessments for complex projects.
- Act as a consultant for process related issues for both Process Improvement junior/standard/senior employees and Research & Development teams.
- Participate in complex and challenging Process Improvement initiatives.
- Participate in conducting process training.
- Report status of owned tasks regularly.
- Handle end to end complex organization level improvement initiatives to obtain and achieve organization defined targets.
This advertiser has chosen not to accept applicants from your region.
7
Senior Officer- Business Process Improvement and
Jeddah, Makkah
DP World
Posted today
Job Viewed
Job Description
1. To review and enhance Customer Relationship Management (CRM) to incorporate all commercial processes and systems as part of the overall commercial strategy to attract and retain customers.
2. Initiate smart solutions to help the company to tap new opportunities, empowering automation and digitization
3. Define and prioritize new processes that add value to CRM by providing faster and more efficient customer s ervices.
4. Perform UAT testing and provide Commercial feedback for new system development/enhancements thereby expediting the implementation plan aligned with the business requirement
5. Improve visibility of e-services initiatives and projects by developing / enhancing project dashboards and reporting of key performance metrics.
6. Clearly define the role of the customer help desk by identifying and emphasizing key functionalities that provide value-added services and meet the requirements of customers and clients as well as day-to-day management of helpdesk activities.
7. Manage the internal and external stakeholders so that the service DP World delivers to its customers is in line with the customer’s requirements.
8. Responsible for the DP World suite of E-Services including identifying existing services that can be moved to the e-platforms to improve customer experience.
9. Evaluate the E-services provided to customers through JED website/ Mobile App, identify and initiate time and cost-effective measures to improve the content and quality of services provided.
10. Visit the DP World customers on a regular basis to obtain feedback on the DP World E-Services and drive constant improvement.
11. Manage JED website/ Mob App including service level agreements (SLA) and ensure online business transactions are effective and performance-driven.
13. Identify and use appropriate technology to organize, automate and synchronize business processes principally in delivering effective customer services.
14. Conduct internal audits to ensure processes and procedures followed are in accordance to DP World standards and in line with required ISO procedures.
15. Develop budget for the section to meet financial obligations and or project plans as well as manage a team of professionals and disseminating knowledge through continuous learning and development.
2. Initiate smart solutions to help the company to tap new opportunities, empowering automation and digitization
3. Define and prioritize new processes that add value to CRM by providing faster and more efficient customer s ervices.
4. Perform UAT testing and provide Commercial feedback for new system development/enhancements thereby expediting the implementation plan aligned with the business requirement
5. Improve visibility of e-services initiatives and projects by developing / enhancing project dashboards and reporting of key performance metrics.
6. Clearly define the role of the customer help desk by identifying and emphasizing key functionalities that provide value-added services and meet the requirements of customers and clients as well as day-to-day management of helpdesk activities.
7. Manage the internal and external stakeholders so that the service DP World delivers to its customers is in line with the customer’s requirements.
8. Responsible for the DP World suite of E-Services including identifying existing services that can be moved to the e-platforms to improve customer experience.
9. Evaluate the E-services provided to customers through JED website/ Mobile App, identify and initiate time and cost-effective measures to improve the content and quality of services provided.
10. Visit the DP World customers on a regular basis to obtain feedback on the DP World E-Services and drive constant improvement.
11. Manage JED website/ Mob App including service level agreements (SLA) and ensure online business transactions are effective and performance-driven.
13. Identify and use appropriate technology to organize, automate and synchronize business processes principally in delivering effective customer services.
14. Conduct internal audits to ensure processes and procedures followed are in accordance to DP World standards and in line with required ISO procedures.
15. Develop budget for the section to meet financial obligations and or project plans as well as manage a team of professionals and disseminating knowledge through continuous learning and development.
This advertiser has chosen not to accept applicants from your region.
8
Senior Officer- Business Process Improvement and
Jeddah, Makkah
DP World
Posted today
Job Viewed
Job Description
1. To review and enhance Customer Relationship Management (CRM) to incorporate all commercial processes and systems as part of the overall commercial strategy to attract and retain customers.
2. Initiate smart solutions to help the company to tap new opportunities, empowering automation and digitization
3. Define and prioritize new processes that add value to CRM by providing faster and more efficient customer s ervices.
4. Perform UAT testing and provide Commercial feedback for new system development/enhancements thereby expediting the implementation plan aligned with the business requirement
5. Improve visibility of e-services initiatives and projects by developing / enhancing project dashboards and reporting of key performance metrics.
6. Clearly define the role of the customer help desk by identifying and emphasizing key functionalities that provide value-added services and meet the requirements of customers and clients as well as day-to-day management of helpdesk activities.
7. Manage the internal and external stakeholders so that the service DP World delivers to its customers is in line with the customer’s requirements.
8. Responsible for the DP World suite of E-Services including identifying existing services that can be moved to the e-platforms to improve customer experience.
9. Evaluate the E-services provided to customers through JED website/ Mobile App, identify and initiate time and cost-effective measures to improve the content and quality of services provided.
10. Visit the DP World customers on a regular basis to obtain feedback on the DP World E-Services and drive constant improvement.
11. Manage JED website/ Mob App including service level agreements (SLA) and ensure online business transactions are effective and performance-driven.
13. Identify and use appropriate technology to organize, automate and synchronize business processes principally in delivering effective customer services.
14. Conduct internal audits to ensure processes and procedures followed are in accordance to DP World standards and in line with required ISO procedures.
15. Develop budget for the section to meet financial obligations and or project plans as well as manage a team of professionals and disseminating knowledge through continuous learning and development.
2. Initiate smart solutions to help the company to tap new opportunities, empowering automation and digitization
3. Define and prioritize new processes that add value to CRM by providing faster and more efficient customer s ervices.
4. Perform UAT testing and provide Commercial feedback for new system development/enhancements thereby expediting the implementation plan aligned with the business requirement
5. Improve visibility of e-services initiatives and projects by developing / enhancing project dashboards and reporting of key performance metrics.
6. Clearly define the role of the customer help desk by identifying and emphasizing key functionalities that provide value-added services and meet the requirements of customers and clients as well as day-to-day management of helpdesk activities.
7. Manage the internal and external stakeholders so that the service DP World delivers to its customers is in line with the customer’s requirements.
8. Responsible for the DP World suite of E-Services including identifying existing services that can be moved to the e-platforms to improve customer experience.
9. Evaluate the E-services provided to customers through JED website/ Mobile App, identify and initiate time and cost-effective measures to improve the content and quality of services provided.
10. Visit the DP World customers on a regular basis to obtain feedback on the DP World E-Services and drive constant improvement.
11. Manage JED website/ Mob App including service level agreements (SLA) and ensure online business transactions are effective and performance-driven.
13. Identify and use appropriate technology to organize, automate and synchronize business processes principally in delivering effective customer services.
14. Conduct internal audits to ensure processes and procedures followed are in accordance to DP World standards and in line with required ISO procedures.
15. Develop budget for the section to meet financial obligations and or project plans as well as manage a team of professionals and disseminating knowledge through continuous learning and development.
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