24 Care Supervisor jobs in Saudi Arabia

Our client is looking for a Client Care Manager who can serve as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.

• Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.
• Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.
• Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.

• Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.
• Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.
• Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.
• Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.
• Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.

• Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.
• Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.
• Ensure compliance with regulatory requirements and internal standards in all client interactions.
• Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.

• Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.
• Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.
• Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.

• Comply with the corporate information security policies & procedures relevant to the role.
• Preserve the:
  o Confidentiality of information by promising that data should only be accessed by authorized people.
• o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.
• o Availability of information, by ensuring that users under their control have access to information and associated assets when required.
• Protect organizational assets (information, software, hardware) against compromise.
• Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.

• Bachelor’s degree in finance, Business Administration, Economics, or a related field.

• CME-1 Certification is required.

• Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.
• Proven track record in managing complex client relationships and resolving issues effectively.
• In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.

• Exceptional Customer Service Skills
• Strong Problem-Solving and Decision-Making Abilities.
• Excellent Communication and Interpersonal Skills.
• Attention to Detail and Quality Focus.
• Ability to Multi-task in a Fast-Paced Environment.
• Excellent command of Spoken and Written English Language.

• Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.

• The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.
• The KPIs will be followed post acceptance.

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be leading, directing and optimizing your customer care team (CCL) to continuously provide customer excellence and sustainable growth across your scope of responsibility.
Utilizing your strong forwarding + market knowledge, you will drive service improvement activities to ensure customer satisfaction with our products, services and features.

• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality and close collaboration with operational + commercial key stakeholders, along with sea logistics management to optimize the customer experience.
• To own, monitor and drive all sales activities.
• To ensure best-in-class customer onboarding.
• To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems, including customer reporting for SME customers.
• To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
• To focus on continuous improvement of processes + controls, including customer complaint management, aiming for a consistent delivery against the customer promise.
• To ensure delivery against all financial targets + strategic objectives across all CCLs.

• Strong customer relationship skills with a focus on engagement, retention, and service excellence.
• Proven sales experience with the ability to drive and monitor commercial activities.
• Expertise in customer onboarding and process optimization for seamless service delivery.
• Proficient in data accuracy and reporting, especially for SME customer management.
• Effective cross-functional communicator with experience in logistics coordination and stakeholder collaboration.

We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Premium Solutions Consultancy is recruiting on behalf of a reputable client in Saudi Arabia for the position of Customer Care Manager We are looking for a dynamic and experienced professional to lead and enhance operational efficiency.

Role:
Lead and improve customer service teams, focusing on digital channels and SAMA compliance.
Responsibilities:

• Enhance digital customer service strategies.
• Monitor KPIs for service effectiveness.
• Foster a customer-centric culture.
• Resolve complaints per SAMA regulations.
• Stay updated on fintech customer service trends.

Requirements:

• Proven experience in fintech customer service.
• Knowledge of SAMA’s "Sama-Care" initiative.
• Bilingual (Arabic/English) with strong communication skills.
• Analytical and leadership abilities.
  Potential and interested candidates whose profile closely matches the requirements may send their CV to:
  
  Please mention "Customer Care manager – KSA " in the subject line.

PayLink is hiring! We are looking for a Customer Service Manager to join our team full-time at our headquarters in Khobar, Saudi Arabia.

• Developing and implementing the customer service strategy.
• Ensuring an exceptional customer experience.
• Maintaining full compliance with Saudi Central Bank (SAMA) requirements, especially regarding customer protection, data privacy, and complaint handling.

• Minimum of 5 years of experience in customer service, including at least 2 years in a leadership role.
• Strong knowledge of SAMA customer protection regulations.
• Excellent leadership and communication skills.

We seek a proactive, customer-focused leader with a deep understanding of customer service operations and regulatory compliance. The ideal candidate can lead by example, inspire the team, and ensure a professional, smooth, and compliant customer experience. Problem-solving skills, attention to detail, and a commitment to customer satisfaction and regulatory standards are highly valued.

TBD

• Banking
• Broking

• Business Development

• Customer Care Manager

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Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.

KEY RESPONSIBILITIES

Key Accountabilities

1. Client Interaction Management

• Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.
• Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.
• Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.

2. Client Accounts Management Responsibilities

• Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.
• Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.
• Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.
• Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.
• Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.

3. Due Diligence and Compliance

• Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.
• Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.
• Ensure compliance with regulatory requirements and internal standards in all client interactions.
• Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.

4. Process Improvement

• Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.
• Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.
• Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.

5. Information Security Obligations

• Comply with the corporate information security policies & procedures relevant to the role.
• Preserve the:

o Confidentiality of information by promising that data should only be accessed by authorized people.

o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.

o Availability of information, by ensuring that users under their control have access to information and associated assets when required.

• Protect organizational assets (information, software, hardware) against compromise.
• Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.

JOB SPECIFICATION

QUALIFICATION

• Bachelor’s degree in finance, Business Administration, Economics, or a related field.

CERTIFICATION

• CME-1 Certification is required.

EXPERIENCE

• Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.
• Proven track record in managing complex client relationships and resolving issues effectively
• In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.

COMPETENCIES

• Exceptional Customer Service Skills
• Strong Problem-Solving and Decision-Making Abilities.
• Excellent Communication and Interpersonal Skills.
• Attention to Detail and Quality Focus.
• Ability to Multi-task in a Fast-Paced Environment.

• Excellent command of Spoken and Written English Language.

INTERNAL & EXTERNAL COMMUNICATION

• Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.

Important Note:

• The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.
• The KPIs will be followed post acceptance.

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be leading, directing and optimizing your customer care team (CCL) to continuously provide customer excellence and sustainable growth across your scope of responsibility.
Utilizing your strong forwarding + market knowledge, you will drive service improvement activities to ensure customer satisfaction with our products, services and features.

• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality and close collaboration with operational + commercial key stakeholders, along with sea logistics management to optimize the customer experience.
• To own, monitor and drive all sales activities.
• To ensure best-in-class customer onboarding.
• To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems, including customer reporting for SME customers.
• To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
• To focus on continuous improvement of processes + controls, including customer complaint management, aiming for a consistent delivery against the customer promise.
• To ensure delivery against all financial targets + strategic objectives across all CCLs.

• Strong customer relationship skills with a focus on engagement, retention, and service excellence.
• Proven sales experience with the ability to drive and monitor commercial activities.
• Expertise in customer onboarding and process optimization for seamless service delivery.
• Proficient in data accuracy and reporting, especially for SME customer management.
• Effective cross-functional communicator with experience in logistics coordination and stakeholder collaboration.

We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.

KEY RESPONSIBILITIES

Key Accountabilities

1. Client Interaction Management

• Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.
• Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.
• Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.

2. Client Accounts Management Responsibilities

• Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.
• Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.
• Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.
• Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.
• Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.

3. Due Diligence and Compliance

• Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.
• Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.
• Ensure compliance with regulatory requirements and internal standards in all client interactions.
• Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.

4. Process Improvement

• Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.
• Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.
• Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.

5. Information Security Obligations

• Comply with the corporate information security policies & procedures relevant to the role.
• Preserve the:

o Confidentiality of information by promising that data should only be accessed by authorized people.

o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.

o Availability of information, by ensuring that users under their control have access to information and associated assets when required.

• Protect organizational assets (information, software, hardware) against compromise.
• Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.

JOB SPECIFICATION

QUALIFICATION

• Bachelor's degree in finance, Business Administration, Economics, or a related field.

CERTIFICATION

• CME-1 Certification is required.

EXPERIENCE

• Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.
• Proven track record in managing complex client relationships and resolving issues effectively
• In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.

COMPETENCIES

• Exceptional Customer Service Skills
• Strong Problem-Solving and Decision-Making Abilities.
• Excellent Communication and Interpersonal Skills.
• Attention to Detail and Quality Focus.
• Ability to Multi-task in a Fast-Paced Environment.

• Excellent command of Spoken and Written English Language.

INTERNAL & EXTERNAL COMMUNICATION

• Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.

Important Note:

• The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.
• The KPIs will be followed post acceptance.

Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.

KEY RESPONSIBILITIES

Key Accountabilities

1. Client Interaction Management

• Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.
• Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.
• Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.

2. Client Accounts Management Responsibilities

• Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.
• Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.
• Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.
• Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.
• Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.

3. Due Diligence and Compliance

• Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.
• Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.
• Ensure compliance with regulatory requirements and internal standards in all client interactions.
• Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.

4. Process Improvement

• Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.
• Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.
• Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.

5. Information Security Obligations

• Comply with the corporate information security policies & procedures relevant to the role.
• Preserve the:

o Confidentiality of information by promising that data should only be accessed by authorized people.

o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.

o Availability of information, by ensuring that users under their control have access to information and associated assets when required.

• Protect organizational assets (information, software, hardware) against compromise.
• Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.

JOB SPECIFICATION

QUALIFICATION

• Bachelor’s degree in finance, Business Administration, Economics, or a related field.

CERTIFICATION

• CME-1 Certification is required.

EXPERIENCE

• Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.
• Proven track record in managing complex client relationships and resolving issues effectively
• In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.

COMPETENCIES

• Exceptional Customer Service Skills
• Strong Problem-Solving and Decision-Making Abilities.
• Excellent Communication and Interpersonal Skills.
• Attention to Detail and Quality Focus.
• Ability to Multi-task in a Fast-Paced Environment.

• Excellent command of Spoken and Written English Language.

INTERNAL & EXTERNAL COMMUNICATION

• Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.

Important Note:

• The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.
• The KPIs will be followed post acceptance.