29 Care Supervisor jobs in Saudi Arabia

Overview

Via Medica International Healthcare is looking for a Social Worker/Spiritual Advisor to join our team for our upcoming project in KSA .

• BS degree in social work (BSW), psychology or sociology
• Proven work experience as a Social Worker/Spiritual Advisor

• Plan, coordinate, manage and implement support packages to help clients deal with difficulties and overcome dependencies
• Interview service users and assess their current condition, needs, strengths and weaknesses
• Address each case as a unit and set tailored measurable goals
• Monitor and evaluate clients’ progress and modify treatment plans accordingly
• Offer information and counseling on the best course of action during sessions
• Maintain accurate records and report on clients’ status
• Attend case conferences and provide evidence in court
• Act as a key-worker and cooperate with multidisciplinary teams
• Refer clients to community services to help them in recovery

Join to apply for the Social Worker/Spiritual Advisor role at Via Medica International Healthcare .

Via Medica International Healthcare is looking for a Social Worker/Spiritual Advisor to join our team for our upcoming project in KSA .

• BS degree in social work (BSW), psychology or sociology
• Proven work experience as a Social Worker/Spiritual Advisor

• Plan, coordinate, manage and implement support packages to help clients deal with difficulties and overcome dependencies
• Interview service users and assess their current condition, needs, strengths and weaknesses
• Address each case as a unit and set tailored measurable goals
• Monitor and evaluate clients’ progress and modify treatment plans accordingly
• Offer information and counseling on the best course of action during sessions
• Maintain accurate records and report on clients’ status
• Attend case conferences and provide evidence in court
• Act as a key-worker and cooperate with multidisciplinary teams
• Refer clients to community services to help them in recovery

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Internet Publishing

This job is currently active and accepting applications.

Social Worker Algouse - القوز

Location:Al Qunfudhah, SA, 8537

Date Posted: 19 Aug 2025

Contract type: Permanent

Work Type: On-site

Part Time / Full Time: Full Time

Join us and become part of Diaverum Saudi Arabia's social care team; more than 50 Social Workers in 40 clinics across the Kingdom providing social care services and individualized care plans alongside a multidisciplinary team to provide Life Enhancing Renal Care.

We are looking for a Social Worker with knowledge and passion to provide social care including medical social work – patient and family education and counselling, patient quality of life, patient experience, access to social care services, and scientific research to provide life enhancing renal care. The social care also includes providing psychosocial support as you care for a population with different chronic diseases including renal failure, diabetes and hypertension among others.

Our preferred candidate works in collaboration with the multidisciplinary team (MDT) and support patients to navigate their disease, disease complications, dialysis treatment and adherence to medical prescriptions (e.g. compliance to attendance, duration and medication) as well as required lifestyle changes. It is also expected to take an active role in following up and implement initiatives to improve patient experience including services provided to ensure access to care and services provided by government institutions.

As part of the clinic team, the preferred candidate will not only use their knowledge as Social Worker but also their compassion and counselling skills to make a positive impact in the perception care provided, the patient experience and patients' quality of life.

About this opportunity

You will be part of a MDT supporting hemodialysis patients with different demographic background –gender, age, educational level, medical history and psychosocial status.

As part of this opportunity, you will be offered both training to support your professional development, clinical and behavioral skills, and work with patients to provide quality care and an enhanced patients experience. You will also be presented with multiple opportunities to contribute to the development of the Social Care function in different projects including research.

Your key roles and responsibilities

• Work within a MDT to ensure effective psychosocial support, health promotion, and lifestyle management
• Ensure implementation of a continuous, accurate and effective social care for all patients including screening, assessment, diagnosis, intervention/counselling, documentation, monitoring and evaluation
• Adopt international standards in patient satisfaction and quality of life practices to ensure enhanced patients' lived experiences
• Adhere to Diaverum country and global policies and procedures and quality measures including medical KPIs, Joint Commission International (JCI) as well as all local regulatory requirements governing social care

You will be reporting to

The Clinic Medical Director and the Head of Social Care.

Skills

• Certified Social Worker by the Saudi Commission for Health Specialties (SCFHS)
• Bachelor Degree in Social Work, Master's degree in Social Work is favorable
• Fresh Graduate, 1-2 years social care experience in a clinical setting or hospital is favorable
• Experience in clinical specialty is favorable (renal, diabetes, hypertension)
• Fluency in Arabic and basic English is required
• Computer operating experience and MS Office advanced skills are required

Hobbies, interests and other experiences

We appreciate your hobbies and interests, we have in the team volunteers, runners, writers, nature enthusiasts, and musicians.

We are happy to hear what you can bring to the social care team.

Education

Social Services

HR | Talent Acquisition Sr. Officer | Hiring Requests Management | End-to-End Recruitment | Sourcing Expert

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Responsible for scheduling and coordinating HHC appointments and services, assisting patients with healthcare navigation, and providing administrative support to healthcare providers. Ensures accurate patient information, handles feedback, and manages payment collections efficiently.

• Scheduling patient HHC appointments, consultations, Physiotherapy, Lab sample Extraction, Nursing visits, and follow-up visits with physicians, educators, and other healthcare providers and ensure propre insurance approval is secured and added to the encounter.
• Coordinating HHC services, such as laboratory tests, imaging studies, and specialty referrals, ensuring timely completion and integration of results into patient care plans.
• Assisting patients requesting HHC services in navigating the healthcare system, providing guidance on insurance coverage, financial assistance programs, and community resources for diabetes management and support.
• Providing administrative support to HHC healthcare providers, including managing appointment scheduling and rescheduling, coordinating visits time, and handling cancellation of the visits and update the HHC operational trackers as per the process.
• Advocating for the needs and preferences of patients, serving as a liaison between patients and healthcare providers to address concerns, resolve conflicts, and facilitate access to needed services.
• Maintaining accurate and up-to-date patient’s information including proper file registration and insurance information.
• Soliciting feedback from patients and families (through timely response to HHC WhatsApp and designated mobile number) regarding their healthcare experiences, satisfaction with services, and suggestions for improvement.
• Collecting the validated deductible payments from HHC health care providers and closing the weekly shifts correctly without any shortage.
• Perform other professional duties requested from line manager.

• Education Degree: Bachelor’s degree in healthcare related filed.
• Years of Experience: 0 to 2 within a related field.

• Mid-Senior level

• Full-time

• Other

• Hospitals and Health Care

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Summary:

Responsible for scheduling and coordinating HHC appointments and services, assisting patients with healthcare navigation, and providing administrative support to healthcare providers. Ensures accurate patient information, handles feedback, and manages payment collections efficiently.

Primary Responsibilities:

1. Scheduling patient HHC appointments, consultations, Physiotherapy, Lab sample Extraction, Nursing visits, and follow-up visits with physicians, educators, and other healthcare providers and ensure propre insurance approval is secured and added to the encounter.
2. Coordinating HHC services, such as laboratory tests, imaging studies, and specialty referrals, ensuring timely completion and integration of results into patient care plans.
3. Assisting patients requesting HHC services in navigating the healthcare system, providing guidance on insurance coverage, financial assistance programs, and community resources for diabetes management and support.
4. Providing administrative support to HHC healthcare providers, including managing appointment scheduling and rescheduling, coordinating visits time, and handling cancellation of the visits and update the HHC operational trackers as per the process.
5. Advocating for the needs and preferences of patients, serving as a liaison between patients and healthcare providers to address concerns, resolve conflicts, and facilitate access to needed services.
6. Maintaining accurate and up-to-date patient's information including proper file registration and insurance information.
7. Soliciting feedback from patients and families (through timely response to HHC WhatsApp and designated mobile number) regarding their healthcare experiences, satisfaction with services, and suggestions for improvement.
8. Collecting the validated deductible payments from HHC health care providers and closing the weekly shifts correctly without any shortage.
9. Perform other professional duties requested from line manager.

Education / Professional Qualifications:

1. Education Degree: Bachelor's degree in healthcare related filed.
2. Years of Experience: 0 to 2 within a related field.

3 weeks ago Be among the first 25 applicants

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Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.

Key Responsibilities

Key Accountabilities

• Client Interaction Management
• Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns
• Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately
• Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust
• Client Accounts Management Responsibilities
• Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation
• Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed
• Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures
• Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data
• Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team
• Due Diligence and Compliance
• Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments
• Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management
• Ensure compliance with regulatory requirements and internal standards in all client interactions
• Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority
• Process Improvement
• Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team
• Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively
• Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients
• Information Security Obligations
• Comply with the corporate information security policies & procedures relevant to the role
• Preserve the:
• Confidentiality of information by promising that data should only be accessed by authorized people
• Integrity of the information by safeguarding the accuracy and completeness of information and processing methods
• Availability of information, by ensuring that users under their control have access to information and associated assets when required
• Protect organizational assets (information, software, hardware) against compromise
• Comply with Data Protection and Intellectual Property Rights legislation valid in KSA
  
  

• Bachelor's degree in finance, Business Administration, Economics, or a related field.
  
  

• CME-1 Certification is required
  
  

• Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry
• Proven track record in managing complex client relationships and resolving issues effectively
• In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations
  
  

• Exceptional Customer Service Skills
• Strong Problem-Solving and Decision-Making Abilities
• Excellent Communication and Interpersonal Skills
• Attention to Detail and Quality Focus
• Ability to Multi-task in a Fast-Paced Environment
• Excellent command of Spoken and Written English Language
  
  

• Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service
  
  

• The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives
• The KPIs will be followed post acceptance

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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Riyadh, Riyadh, Saudi Arabia 17 hours ago

Riyadh, Riyadh, Saudi Arabia 22 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.

KEY RESPONSIBILITIES

Key Accountabilities

1. Client Interaction Management

• Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.
• Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.
• Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.

2. Client Accounts Management Responsibilities

• Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.
• Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.
• Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.
• Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.
• Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.

3. Due Diligence and Compliance

• Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.
• Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.
• Ensure compliance with regulatory requirements and internal standards in all client interactions.
• Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.

4. Process Improvement

• Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.
• Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.
• Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.

5. Information Security Obligations

• Comply with the corporate information security policies & procedures relevant to the role.
• Preserve the:

o Confidentiality of information by promising that data should only be accessed by authorized people.

o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.

o Availability of information, by ensuring that users under their control have access to information and associated assets when required.

• Protect organizational assets (information, software, hardware) against compromise.
• Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.

JOB SPECIFICATION

QUALIFICATION

• Bachelor’s degree in finance, Business Administration, Economics, or a related field.

CERTIFICATION

• CME-1 Certification is required.

EXPERIENCE

• Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.
• Proven track record in managing complex client relationships and resolving issues effectively
• In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.

COMPETENCIES

• Exceptional Customer Service Skills
• Strong Problem-Solving and Decision-Making Abilities.
• Excellent Communication and Interpersonal Skills.
• Attention to Detail and Quality Focus.
• Ability to Multi-task in a Fast-Paced Environment.

• Excellent command of Spoken and Written English Language.

INTERNAL & EXTERNAL COMMUNICATION

• Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.

Important Note:

• The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.
• The KPIs will be followed post acceptance.

Premium Solutions Consultancy is recruiting on behalf of a reputable client in Saudi Arabia for the position of Customer Care Manager We are looking for a dynamic and experienced professional to lead and enhance operational efficiency.

Role:
Lead and improve customer service teams, focusing on digital channels and SAMA compliance.
Responsibilities:

• Enhance digital customer service strategies.
• Monitor KPIs for service effectiveness.
• Foster a customer-centric culture.
• Resolve complaints per SAMA regulations.
• Stay updated on fintech customer service trends.

Requirements:

• Proven experience in fintech customer service.
• Knowledge of SAMA’s "Sama-Care" initiative.
• Bilingual (Arabic/English) with strong communication skills.
• Analytical and leadership abilities.
  Potential and interested candidates whose profile closely matches the requirements may send their CV to:
  
  Please mention "Customer Care manager – KSA " in the subject line.

Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.

KEY RESPONSIBILITIES

Key Accountabilities

1. Client Interaction Management

• Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.
• Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.
• Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.

2. Client Accounts Management Responsibilities

• Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.
• Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.
• Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.
• Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.
• Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.

3. Due Diligence and Compliance

• Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.
• Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.
• Ensure compliance with regulatory requirements and internal standards in all client interactions.
• Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.

4. Process Improvement

• Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.
• Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.
• Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.

5. Information Security Obligations

• Comply with the corporate information security policies & procedures relevant to the role.
• Preserve the:

o Confidentiality of information by promising that data should only be accessed by authorized people.

o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.

o Availability of information, by ensuring that users under their control have access to information and associated assets when required.

• Protect organizational assets (information, software, hardware) against compromise.
• Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.

JOB SPECIFICATION

QUALIFICATION

• Bachelor's degree in finance, Business Administration, Economics, or a related field.

CERTIFICATION

• CME-1 Certification is required.

EXPERIENCE

• Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.
• Proven track record in managing complex client relationships and resolving issues effectively
• In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.

COMPETENCIES

• Exceptional Customer Service Skills
• Strong Problem-Solving and Decision-Making Abilities.
• Excellent Communication and Interpersonal Skills.
• Attention to Detail and Quality Focus.
• Ability to Multi-task in a Fast-Paced Environment.

• Excellent command of Spoken and Written English Language.

INTERNAL & EXTERNAL COMMUNICATION

• Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.

Important Note:

• The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.
• The KPIs will be followed post acceptance.