5 Care Coordinator jobs in Saudi Arabia

Niceone, a leading innovator in the e-commerce sector, is committed to cultivating exceptional customer satisfaction and operational excellence. As part of our mission to continually enhance the customer journey, we are excited to offer a Tamheer opportunity for a dedicated and proactive Customer Care Coordinator. This role is ideal for early-career professionals passionate about delivering customer support, optimizing service processes, and taking the first step into a rewarding e-commerce career. Join us to make a real difference in a supportive and diverse environment that champions growth and learning.

Key Responsibilities – Customer Service and Support Coordination

• Customer Inquiry Management: Serve as the first point of contact for customer inquiries via phone, email, or chat, ensuring timely, accurate, and empathetic responses in line with company standards.
• Issue Resolution: Proactively resolve customer issues, address complaints, and escalate complex cases to senior support as needed, always prioritizing a positive customer experience.
• Process Coordination: Assist with coordinating order tracking, returns, exchanges, and related post-purchase support activities, maintaining clear communication with customers throughout the process.
• Knowledge Base Contribution: Help update and improve FAQs and self-service resources to empower customers and enhance service efficiency.
• Feedback Collection: Gather and relay customer feedback to management, recommending improvements to boost satisfaction and streamline operations.
• Team Collaboration: Work closely with the customer care, operations, and logistics teams to resolve issues quickly and maintain a seamless customer journey.

Required Skills And Qualifications – Tamheer Customer Care Program

• Saudi national eligible for the Tamheer training program in accordance with HRDF guidelines.
• Bachelor's degree in Business Administration, Communications, Marketing, or a related field.
• Strong communication and interpersonal skills with a passion for providing exceptional customer service.
• Proven problem-solving abilities, attention to detail, and a willingness to learn in a fast-paced environment.
• Basic proficiency with customer service software, Microsoft Office, and digital tools.
• Fluency in Arabic required; English proficiency is a significant advantage.

Core Competencies – Succeeding as a Tamheer Customer Care Coordinator

• Customer-focused, positive attitude and genuine desire to assist others.
• Adaptable and flexible when faced with changing priorities.
• Collaborative team player with strong integrity and accountability.
• Organizational skills and the ability to multitask effectively.
• Sensitivity to diverse backgrounds and cultures, supporting an inclusive workplace.

What Niceone Offers – Launch Your Customer Service Career

• A supportive, engaging environment designed for career growth through Tamheer, including in-depth mentorship and training.
• Exposure to state-of-the-art e-commerce operations and industry best practices.
• Potential for full-time employment upon successful completion of the Tamheer program and demonstrated performance.
• Flexible work arrangements and robust support for work-life wellbeing.
• Inclusive culture that values fresh perspectives, creativity, and continuous improvement.

How to Apply – Begin Your Tamheer Journey at Niceone

If you are motivated to build your customer care skills and pursue a meaningful career in e-commerce, apply now for the Tamheer Customer Care Coordinator role at Niceone. We welcome applications from all genders, backgrounds, and perspectives, and we are committed to fostering an equitable and motivating workplace. Join us to help redefine the customer experience—submit your application and take the next step toward success with Niceone

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Summary:

Responsible for scheduling and coordinating HHC appointments and services, assisting patients with healthcare navigation, and providing administrative support to healthcare providers. Ensures accurate patient information, handles feedback, and manages payment collections efficiently.

Primary Responsibilities:

1. Scheduling patient HHC appointments, consultations, Physiotherapy, Lab sample Extraction, Nursing visits, and follow-up visits with physicians, educators, and other healthcare providers and ensure propre insurance approval is secured and added to the encounter.
2. Coordinating HHC services, such as laboratory tests, imaging studies, and specialty referrals, ensuring timely completion and integration of results into patient care plans.
3. Assisting patients requesting HHC services in navigating the healthcare system, providing guidance on insurance coverage, financial assistance programs, and community resources for diabetes management and support.
4. Providing administrative support to HHC healthcare providers, including managing appointment scheduling and rescheduling, coordinating visits time, and handling cancellation of the visits and update the HHC operational trackers as per the process.
5. Advocating for the needs and preferences of patients, serving as a liaison between patients and healthcare providers to address concerns, resolve conflicts, and facilitate access to needed services.
6. Maintaining accurate and up-to-date patient's information including proper file registration and insurance information.
7. Soliciting feedback from patients and families (through timely response to HHC WhatsApp and designated mobile number) regarding their healthcare experiences, satisfaction with services, and suggestions for improvement.
8. Collecting the validated deductible payments from HHC health care providers and closing the weekly shifts correctly without any shortage.
9. Perform other professional duties requested from line manager.

Education / Professional Qualifications:

1. Education Degree: Bachelor's degree in healthcare related filed.
2. Years of Experience: 0 to 2 within a related field.

Posted On: Tuesday, September 9th, 2025

Description

Job Purpose

The Social Services Specialist is responsible for supporting patients and their families by providing guidance, counseling, and assistance with social, emotional, and practical needs during their hospital experience. The role ensures high-quality patient-centered care, enhances patient satisfaction, and serves as a key link between patients, families, and hospital staff.

Key Responsibilities:

• Provide counseling and emotional support to patients and families to help them cope with illness, hospitalization, or treatment.
• Assess patients' social, financial, and psychological needs and coordinate appropriate support services.
• Assist patients and families in understanding hospital policies, procedures, and available services.
• Collaborate with physicians, nurses, and other healthcare professionals to develop patient care plans that address social aspects of care.
• Facilitate communication between patients, families, and hospital departments to ensure smooth care delivery.
• Support patients in accessing community resources, financial aid, or government services when needed.
• Handle patient complaints or concerns with empathy and professionalism, ensuring timely resolution and escalation when required.
• Document all patient interactions, assessments, and interventions in compliance with hospital policies and regulations.
• Promote patient rights, confidentiality, and cultural sensitivity in all interactions.
• Participate in patient satisfaction initiatives and contribute to improving the overall hospital experience.

Requirements

Qualifications & Requirements:

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Previous experience in hospital or healthcare settings is highly preferred.
• Strong knowledge of patient rights, medical confidentiality, and healthcare regulations in Saudi Arabia.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work under pressure and handle sensitive situations with empathy and professionalism.
• Bilingual (Arabic & English) preferred.

Languages

About Dallah Hospital

Dallah Hospital is one of the leading healthcare providers in Saudi Arabia, offering advanced medical services with a strong focus on patient-centered care. The Radiology Department plays a vital role in delivering accurate diagnostic services that support physicians in providing the highest quality healthcare.

Job Purpose

The Social Services Specialist is responsible for supporting patients and their families by providing guidance, counseling, and assistance with social, emotional, and practical needs during their hospital experience. The role ensures high-quality patient-centered care, enhances patient satisfaction, and serves as a key link between patients, families, and hospital staff.

Key Responsibilities

• Provide counseling and emotional support to patients and families to help them cope with illness, hospitalization, or treatment.
• Assess patients' social, financial, and psychological needs and coordinate appropriate support services.
• Assist patients and families in understanding hospital policies, procedures, and available services.
• Collaborate with physicians, nurses, and other healthcare professionals to develop patient care plans that address social aspects of care.
• Facilitate communication between patients, families, and hospital departments to ensure smooth care delivery.
• Support patients in accessing community resources, financial aid, or government services when needed.
• Handle patient complaints or concerns with empathy and professionalism, ensuring timely resolution and escalation when required.
• Document all patient interactions, assessments, and interventions in compliance with hospital policies and regulations.
• Promote patient rights, confidentiality, and cultural sensitivity in all interactions.
• Participate in patient satisfaction initiatives and contribute to improving the overall hospital experience.

Qualifications & Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Previous experience in hospital or healthcare settings is highly preferred.
• Strong knowledge of patient rights, medical confidentiality, and healthcare regulations in Saudi Arabia.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work under pressure and handle sensitive situations with empathy and professionalism.
• Bilingual (Arabic & English) preferred.

Key Skills

• Patient advocacy and support
• Crisis intervention and conflict resolution
• Cultural competence and empathy
• Strong organizational and documentation skills
• Team collaboration within multidisciplinary settings