159 Call Centers jobs in Saudi Arabia

Company Description

Idex Telecom is a leading VAS solution company in Saudi Arabia and the Gulf region.

Role Description

This is a full-time, on-site role for a Network Engineer located in Riyadh, Saudi Arabia. The Network Engineer will be responsible for managing and maintaining network infrastructure, ensuring optimal performance, and implementing necessary upgrades. Day-to-day tasks include network administration, designing network solutions, troubleshooting network issues, and ensuring network security. The Network Engineer will also provide support for IT-related issues.

Qualifications

• Network Administration and Network Engineering skills
• Experience in Network Design and Troubleshooting
• Proficiency in Network Security protocols and practices
• Strong problem-solving and analytical skills
• Excellent communication and team collaboration skills
• Bachelor's degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CCNA, CCNP, or equivalent are a plus
• Experience in the telecommunications industry is a plus

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

• Provide first-level technical support for hardware, software, and network-related inquiries.
• Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
• Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
• Assist users with application software and business software issues.
• Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
• Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
• Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
• Conduct training sessions for users on new software and tools when applicable.
• Proactively identify areas for improvement in help desk processes and recommend enhancements.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in a help desk or technical support role.
• Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
• Familiarity with common operating systems (Windows, MacOS) and software applications.
• Excellent interpersonal and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.

Comprehensive benefits package

Company Description

TechMantra Global is a leading Technology, Consulting, and Outsourcing company that partners with global technology leaders such as Microsoft, Salesforce, Oracle, and Sitecore. We specialize in Salesforce CRM, Azure Cloud solutions, Power Apps, Power BI, and other analytics tools. Established to provide strategic IT solutions, we ensure higher levels of security, productivity, efficiency, and reliability. TechMantra Global operates in India, UAE, and Gulf Countries, delivering innovative and cutting-edge IT services to meet evolving business needs.

Role Description

This is a full-time, on-site role located in Riyadh for an Information Technology Help Desk position. The primary responsibilities include providing technical support, troubleshooting network and system issues, ensuring network security, and offering excellent customer service to resolve client IT problems efficiently. The role also involves maintaining IT infrastructure, managing user accounts, and collaborating with other IT team members.

Qualifications

• Strong skills in Network Administration and Information Technology
• Proficient in Troubleshooting and Network Security
• Excellent Customer Service skills
• Effective communication skills and ability to work collaboratively
• Ability to work on-site in Riyadh
• Bachelor's degree in Information Technology, Computer Science, or related field
• Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Fundamentals) are a plus
• Prior experience in a similar role is beneficial

We are seeking a
professional, friendly, and detail-oriented Call Center Agent
. The ideal candidate will be fluent in
Arabic and English
, able to handle multiple customer inquiries, provide clear guidance, and ensure customer satisfaction.

Key Responsibilities

Customer Support & Interaction

• Handle
  inbound calls, emails, and live chat inquiries
  professionally and promptly.
• Respond to customer questions regarding applications, features, troubleshooting, and usage.
• Provide clear instructions to users with basic level of technical knowledge.
• Escalate issues to technical, sales, or any other related department while ensuring proper follow-up.
• Track and record all customer interactions accurately in
  CRM or ticketing systems
  .
• Follow up with customers to confirm issues are fully resolved.
• Assist customers with trial activation, subscription processes, or account management.
• Provide support for
  marketing campaigns, promotions, and social media leads
  .
• Answer queries related to billing, payments, and system configurations.
• Educate customers on product updates, new features, and best practices.

Technical Support Assistance

• Perform basic troubleshooting of applications issues.
• Guide customers through applications setup, activation, and configuration steps.
• Document recurring issues and provide feedback to internal teams.
• Assist customers in understanding reports, analytics, or applications outputs.

Quality & Professionalism

• Maintain a professional, patient, and courteous attitude at all times.
• Follow company
  scripts and standard operating procedures
  while remaining flexible to address customer needs.
• Ensure
  high levels of customer satisfaction
  in all interactions.
• Adapt communication style according to the customer's level of understanding.
• Manage multiple interactions simultaneously while maintaining quality.

Continuous Learning & Development

• Stay updated on product knowledge, new features, and applications updates.
• Participate in training sessions to improve communication, technical skills, and customer handling.
• Learn to use new applications, tools, or platforms introduced by the company.
• Contribute ideas to improve the
  customer support process and knowledge base
  .

Teamwork & Collaboration

• Collaborate with sales, technical, and product teams to resolve customer issues.
• Share insights from customer interactions to help improve product features or user experience.
• Support new team members by sharing knowledge and best practices.
• Maintain clear and effective internal communication with colleagues.

Metrics & Performance Indicators (optional)

• Respond to calls, emails, or chat inquiries within company-set targets.
• Maintain a high
  Customer Satisfaction Score (CSAT)
  .
• Resolve customer issues efficiently and accurately.
• Maintain proper documentation for all customer interactions.
• Meet daily, weekly, or monthly targets set by the support team.

Requirements

• Fluent in
  Arabic and English
  (spoken and written).
• Strong verbal and written communication skills.
• Friendly, patient, and professional attitude.
• Basic computer skills; familiarity with
  CRM applications, ticketing systems, and Microsoft Office
  .
• Willingness to learn about applications and customer support processes.
• Ability to work under pressure and handle multiple tasks.
• Problem-solving skills and attention to detail.

Preferred / Nice to Have

• Experience with
  POS systems, cashier applications, or SaaS applications as a call center role
  .
• Basic technical troubleshooting skills.
• Familiarity with handling
  social media inquiries or leads
  .
• Knowledge of billing, subscription management, or account setups.

AlBorg Diagnostics is a prominent leader in the field of diagnostic health services, dedicated to providing exceptional care and precise results. We are looking for enthusiastic individuals to join our team as Call Center Agents.

In the role of a Call Center Agent, you will be the first point of contact for our clients, ensuring their inquiries are addressed and their experiences with us are positive. You will manage high volumes of inbound and outbound calls while delivering exceptional customer service.

If you have strong interpersonal skills, enjoy working in a team environment, and have a passion for helping others, we would love to hear from you

Responsibilities:

• Handle a high volume of inbound calls with professionalism and efficiency
• Provide precise information regarding diagnostic services and assist with appointment scheduling
• Resolve customer issues while following established procedures
• Document customer interactions accurately in our system
• Collaborate with team members to improve service quality and share knowledge
• Follow scripts and guidelines to ensure consistent communication
• Meet or exceed individual and team performance targets
• Maintain updated knowledge of our services, products, and industry trends

Requirements

• Previous experience in a call center or customer service role is an advantage
• Strong verbal and written communication skills
• Exceptional problem-solving abilities and attention to detail
• Able to multitask and prioritize responsibilities in a fast-paced environment
• Comfortable using various software applications and CRM systems
• Fluency in both English and Arabic is preferred
• Positive attitude and a commitment to excellent customer service
• Flexibility to work in various shifts, including nights and weekends

We are looking for a Call Center Representative with experience to join our team. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure customer satisfaction.

Responsibilities:

• Handle incoming and outgoing calls with professionalism.

• Assist customers with banking inquiries and service requests.

• Provide accurate information and resolve complaints effectively.

• Follow up on customer issues to ensure resolution.

• Achieve targets related to calls, tickets, and closures.

Requirements:

• Preferably 1–2 years of experience in a call center role within the banking sector.

• Fluent in Arabic and English (spoken and written).

• Strong communication and problem-solving skills.

• Ability to work under pressure and meet performance targets.

Benefits:

• Competitive salary.

• Bonus & Incentives based on tickets and closures.

• Medical Insurance coverage.

• Career growth opportunities.

Job Types: Full-time, Contract

Contract length: 18 months

Education:

• Bachelor's (Required)

Language:

• English (Preferred)

Location:

• Riyadh (Required)

Company Description

Role Description

This is a full-time on-site role for a Call Center Agent located in Al Ahsa. The Call Center Agent will be responsible for handling customer inquiries, providing customer support, ensuring customer satisfaction, resolving complaints, and maintaining accurate records of customer interactions. This role involves using computer systems to manage and process information efficiently and courteously.

Qualifications

• Experience in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Strong Interpersonal Skills to handle customer interactions effectively
• Basic Computer Literacy to manage and process information through computer systems
• Excellent verbal and written communication skills
• Ability to work on-site at Al Ahsa
• Experience in a call center environment is beneficial
• High school diploma or equivalent qualification

AlBorg Diagnostics is a prominent leader in the field of diagnostic health services, dedicated to providing exceptional care and precise results. We are looking for enthusiastic individuals to join our team as Call Center Agents.

In the role of a Call Center Agent, you will be the first point of contact for our clients, ensuring their inquiries are addressed and their experiences with us are positive. You will manage high volumes of inbound and outbound calls while delivering exceptional customer service.

If you have strong interpersonal skills, enjoy working in a team environment, and have a passion for helping others, we would love to hear from you

• Handle a high volume of inbound calls with professionalism and efficiency.
• Provide precise information regarding diagnostic services and assist with appointment scheduling.
• Resolve customer issues while following established procedures.
• Document customer interactions accurately in our system.
• Collaborate with team members to improve service quality and share knowledge.
• Follow scripts and guidelines to ensure consistent communication.
• Meet or exceed individual and team performance targets.
• Maintain updated knowledge of our services, products, and industry trends.

• Previous experience in a call center or customer service role is an advantage.
• Strong verbal and written communication skills.
• Exceptional problem-solving abilities and attention to detail.
• Able to multitask and prioritize responsibilities in a fast-paced environment.
• Comfortable using various software applications and CRM systems.
• Fluency in both English and Arabic is preferred.
• Positive attitude and a commitment to excellent customer service.
• Flexibility to work in various shifts, including nights and weekends.

Location:
Riyadh, Saudi Arabia.

Employment Type:
Full-time

We are seeking a skilled and proactive
IT Support Engineer (Level 1 & Level 2)
to join our dynamic team. The ideal candidate will have a strong technical foundation, proven hands-on experience in IT support, and a customer-focused approach to delivering high-quality service to end-users across multiple environments.

Responsibilities

• Provide
  L1 and L2 support
  for hardware, software, and network issues across 500+ end-users.
• Troubleshoot, maintain, and upgrade
  PCs, laptops, printers (network & local), and telephony systems (VoIP, analog, PBX, AP firmware upgrades).
• Set up, configure, and monitor
  CCTV and security systems.
• Support
  network infrastructure
  (routers, switches, firewalls, access points), including configuration and diagnostics.
• Troubleshoot and resolve issues with
  Microsoft Office (Word, Excel, PowerPoint, Outlook), MS Teams, and other enterprise applications.
• Provide remote support via tools such as
  TeamViewer, AnyDesk, Windows Remote Desktop, Quick Assist.
• Manage
  cPanel email accounts
  and troubleshoot SMTP/IMAP/POP issues, as well as SPF/DKIM configurations for secure delivery.
• Support
  LAN/WAN, IP addressing, DHCP/DNS, firewall settings, and VPN access
  for remote users.
• Perform
  Active Directory and Group Policy tasks
  (user/group management, access rights, security policies).
• Implement and maintain
  endpoint security solutions (antivirus, EDR, compliance checks).
• Track IT assets, manage decommissioning securely, and document technical procedures and troubleshooting steps.
• Ensure adherence to
  SLAs, KPIs, and ITIL-based service management practices.

Qualifications

• Bachelor's degree
  in Information Technology, Computer Science, or a related field.
• 2–3 years of hands-on IT support/helpdesk experience
  (Level 1 & Level 2).
• Strong knowledge of
  hardware, infrastructure, and enterprise applications troubleshooting.
• Practical experience supporting
  200+ end-users
  in multi-site or remote-enabled environments.
• Familiarity with
  cloud computing concepts and platforms.
• Strong interpersonal, communication (written and spoken English), and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional certifications
  such as CompTIA A+ are highly recommended.