161 Call Center Operations jobs in Saudi Arabia

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

1. Oversee service delivery for both BPO and in-house customer service teams
2. Manage client relationships and ensure service level agreements are met
3. Monitor and improve performance metrics across all customer service channels
4. Coordinate service delivery efforts between different teams and departments
5. Implement and optimize customer service processes and technologies
6. Manage budgets for service delivery and allocate resources effectively
7. Provide leadership and mentorship to team managers and supervisors
8. Analyze customer interaction data to identify trends and areas for improvement
9. Ensure compliance with quality standards and regulatory requirements
10. Develop and implement strategies to enhance customer satisfaction and loyalty
11. Manage vendor relationships with BPO partners

1. Bachelor's degree in Business Administration, Customer Service Management, or related field
2. 5+ years of experience in customer service management, preferably in a multi-channel environment
3. Proven track record of managing both in-house and outsourced customer service teams
4. Strong understanding of customer service technologies and best practices as per COPC
5. Excellent leadership and communication skills
6. Experience with performance management and data analysis, with the ability to report & interpret data trends
7. Knowledge of service level agreements and key performance indicators
8. Ability to work in a fast-paced, dynamic environment
9. Proficiency in customer service software and CRM systems
10 Strong problem-solving and decision-making skills
11. Experience in budget management and resource allocation
12. Familiarity with omnichannel customer service delivery
13. Flexible to travel as per business needs

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

#J-18808-Ljbffr

Obrela Security Industries delivers cutting-edge Managed Detection & Response (MDR) services that help organizations manage cyber risk and protect critical assets in real time. With a strong footprint across Europe, we operate at the forefront of cyber security operations, providing threat management, incident response, and proactive defense to high-profile clients across diverse industries.

Position Overview:

We are seeking a Service Delivery Manager (SDM) to join our growing team in Saudi Arabia. This position plays a critical role in ensuring the seamless delivery of our Managed Cyber Security services, in line with our service delivery framework and customer expectations. The SDM will be responsible for the onboarding and ongoing management of multiple client engagements, acting as the primary liaison between Obrela and its customers.

Key Responsibilities:

• Manage end-to-end delivery of Managed Security Services across multiple customer engagements
• Lead project onboarding and transition into Business-as-Usual (BAU) service phases
• Develop and maintain project plans to ensure timely and high-quality delivery of MDR services
• Act as the central point of contact for delivery-related matters, coordinating with internal teams to resolve issues efficiently
• Understand client IT and security environments to proactively address challenges and risks
• Handle customer escalations and represent client interests within Obrela
• Collaborate regularly with Security Operations Center (SOC) management for feedback and service improvement
• Provide insights and recommendations to product and engineering teams to enhance service quality
• Partner with the Customer Success team to align service delivery with client expectations
  
  

Required Qualifications & Experience:

• Bachelor's degree in computer science, Information Technology, or a related field
• 3-5 years of experience in a similar Service Delivery or Cybersecurity role
• Solid understanding of project management principles and frameworks
• Demonstrated experience with SIEM technologies; familiarity with Microsoft Azure Security is highly desirable
• Strong understanding of cybersecurity concepts, trends, and threats
• Proven ability to manage remote teams and build strong professional relationships
• Fluency in Arabic and excellent English (written and spoken) are mandatory
• Must have: Experience working with Saudi Customers across different sectors
  
  

Preferred Certifications (a plus, not required):

• Cybersecurity certifications: CISSP, GCIH, GCIA, CEH, etc
• Vendor-specific certifications: SIEM (e.g., Microsoft Sentinel, Splunk, Qradar, etc.)
  
  

What We Offer:

• Competitive compensation and benefits package
• Professional growth in a rapidly evolving industry
• Opportunities for travel and international collaboration
• Inclusive, team-oriented culture with a commitment to innovation and excellence

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Obrela by 2x

Sign in to set job alerts for “Service Project Manager” roles. Senior Project Manager - Strategies & Institutional Excellence Senior IoT Project Manager & Solutions Consultant Sr. Consultant - Sr. Project Manager: AEC & Urban Planning Senior Manager - Design & Delivery (Leasing) - (COR 225) Assistant IT Manager with Insurance domain Senior Project Manager - Delivery (Theme Park) Junior Project Manager – Advisory Service Line Senior Project Manager - Buildability (Theme Park) Service Delivery Manager - Associate Manager

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

The Service Delivery Manager (SDM) at Master Works will lead the setup, development, and management of the IT Managed Services delivery model. This role is critical to building the service operations from the ground up, ensuring high-quality delivery of IT services to our clients across various sectors, including government and enterprise environments. The SDM will focus on client satisfaction, operational excellence, and sustainable service frameworks aligned with ITIL and industry best practices.

Key Responsibilities:

Service Delivery Setup & Execution:

• Design and implement end-to-end service delivery models, processes, and SLAs tailored for Master Works' IT clients.
• Build operational workflows and governance models for NOC, service desk, on-site support, and remote delivery teams.
• Ensure consistent and reliable service performance, quality control, and compliance with contractual obligations.

Client Relationship & Account Management:

• Act as the key interface between Master Works and its managed service clients.
• Develop a deep understanding of each client's operational needs and business objectives.
• Lead regular client meetings, service reviews, and feedback sessions to ensure satisfaction and trust.
• Lead and mentor a team of service desk agents, NOC staff, field engineers, and support specialists.
• Define performance metrics and career development plans for team members.
• Foster a culture of ownership, agility, and accountability.

SLA Management & Reporting:

• Monitor service levels and performance indicators using ITSM tools.
• Produce weekly and monthly dashboards and reports for internal leadership and client stakeholders.
• Proactively identify risks, bottlenecks, and areas of improvement with actionable recommendations.
• Drive continuous improvement initiatives, including automation, knowledge management, and workflow optimization.
• Collaborate with the EPMO, Pre-sales, and Technical Units to align service delivery with project-based support models.
• Support the development of service catalogs, pricing models, and proposals for new managed services engagements.

Requirements

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related discipline.
• 7+ years of experience in IT service delivery, including 2+ years in a managerial or leadership role.
• Experience in the Saudi IT market or government digital transformation projects is a plus.
• ITIL Foundation certified; advanced certifications (e.g., ITIL Intermediate, PMP) are advantageous.
• Deep understanding of IT infrastructure, networks, cloud, and enterprise systems.
• Strong leadership and people management capabilities.
• Excellent communication and stakeholder management skills.
• Familiarity with ITSM tools such as ServiceNow, ManageEngine, or similar platforms.

Strategic thinking with a hands-on approach in startup environments.

#J-18808-Ljbffr

Obrela Security Industries delivers cutting-edge Managed Detection & Response (MDR) services that help organizations manage cyber risk and protect critical assets in real time. With a strong footprint across Europe, we operate at the forefront of cyber security operations, providing threat management, incident response, and proactive defense to high-profile clients across diverse industries.

Position Overview:
We are seeking a Service Delivery Manager (SDM) to join our growing team in Saudi Arabia. This position plays a critical role in ensuring the seamless delivery of our Managed Cyber Security services, in line with our service delivery framework and customer expectations. The SDM will be responsible for the onboarding and ongoing management of multiple client engagements, acting as the primary liaison between Obrela and its customers.

Key Responsibilities:

• Manage end-to-end delivery of Managed Security Services across multiple customer engagements.
• Lead project onboarding and transition into Business-as-Usual (BAU) service phases.
• Develop and maintain project plans to ensure timely and high-quality delivery of MDR services.
• Act as the central point of contact for delivery-related matters, coordinating with internal teams to resolve issues efficiently.
• Understand client IT and security environments to proactively address challenges and risks.
• Handle customer escalations and represent client interests within Obrela.
• Collaborate regularly with Security Operations Center (SOC) management for feedback and service improvement.
• Provide insights and recommendations to product and engineering teams to enhance service quality.
• Partner with the Customer Success team to align service delivery with client expectations.

Required Qualifications & Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3–5 years of experience in a similar Service Delivery or Cybersecurity role.
• Solid understanding of project management principles and frameworks.
• Demonstrated experience with SIEM technologies; familiarity with Microsoft Azure Security is highly desirable.
• Strong understanding of cybersecurity concepts, trends, and threats.
• Proven ability to manage remote teams and build strong professional relationships.
• Fluency in Arabic and excellent English (written and spoken) are mandatory.
• Must have: Experience working with Saudi Customers across different sectors

Preferred Certifications (a plus, not required):

• Cybersecurity certifications: CISSP, GCIH, GCIA, CEH, etc.
• Vendor-specific certifications: SIEM (e.g., Microsoft Sentinel, Splunk, Qradar, etc.)

What We Offer:

• Competitive compensation and benefits package
• Professional growth in a rapidly evolving industry
• Opportunities for travel and international collaboration
• Inclusive, team-oriented culture with a commitment to innovation and excellence

#J-18808-Ljbffr

The Service Delivery Manager (SDM) at Master Works will lead the setup, development, and management of the IT Managed Services delivery model. This role is critical to building the service operations from the ground up, ensuring high-quality delivery of IT services to our clients across various sectors, including government and enterprise environments. The SDM will focus on client satisfaction, operational excellence, and sustainable service frameworks aligned with ITIL and industry best practices.

Key Responsibilities:

Service Delivery Setup & Execution:

• Design and implement end-to-end service delivery models, processes, and SLAs tailored for Master Works' IT clients
• Build operational workflows and governance models for NOC, service desk, on-site support, and remote delivery teams
• Ensure consistent and reliable service performance, quality control, and compliance with contractual obligations
  
  

Client Relationship & Account Management:

• Act as the key interface between Master Works and its managed service clients
• Develop a deep understanding of each client's operational needs and business objectives
• Lead regular client meetings, service reviews, and feedback sessions to ensure satisfaction and trust
  
  

Team Leadership & Development:

• Lead and mentor a team of service desk agents, NOC staff, field engineers, and support specialists
• Define performance metrics and career development plans for team members
• Foster a culture of ownership, agility, and accountability
  
  

SLA Management & Reporting:

• Monitor service levels and performance indicators using ITSM tools
• Produce weekly and monthly dashboards and reports for internal leadership and client stakeholders
• Proactively identify risks, bottlenecks, and areas of improvement with actionable recommendations
  
  

Continuous Improvement & Growth Enablement:

• Drive continuous improvement initiatives, including automation, knowledge management, and workflow optimization
• Collaborate with the EPMO, Pre-sales, and Technical Units to align service delivery with project-based support models
• Support the development of service catalogs, pricing models, and proposals for new managed services engagements
  
  

Requirements

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related discipline
• 7+ years of experience in IT service delivery, including 2+ years in a managerial or leadership role
• Experience in the Saudi IT market or government digital transformation projects is a plus
• ITIL Foundation certified; advanced certifications (e.g., ITIL Intermediate, PMP) are advantageous
  
  

Key Competencies:

• Deep understanding of IT infrastructure, networks, cloud, and enterprise systems
• Strong leadership and people management capabilities
• Excellent communication and stakeholder management skills
• Familiarity with ITSM tools such as ServiceNow, ManageEngine, or similar platforms
  
  

Strategic thinking with a hands-on approach in startup environments. #J-18808-Ljbffr

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**About NCR Atleos**
**NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.**
**POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:**
+ Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
+ Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
+ Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, Second Line Maintenance on ATMs and kiosks, and single pocket proof encoders
+ Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
+ Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower
+ Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company
+ Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution
+ Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
+ Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
+ Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
+ May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
+ May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts
+ Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer
+ Retail EPOS maintenance or install experience is required; Strong desktop hardware experience may be considered if EPOS experience is limited
**BASIC QUALIFICATIONS:**
High School Diploma or equivalent
0-1 years of related experience
Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required
Experience in PC Hardware Maintenance and support
A+ Certification
ITE or Polytechnic in Electronics and Communications Engineering
Works well with minimal supervision; Good problem solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work
**Excellent Interpersonal Skills/customer Relationship Skills Required**
High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required
High level of personal integrity; Support and promote teamwork and cooperative effort
Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call
**PREFERRED QUALIFICATIONS:**
Associate's Degree preferred
Previous experience in NCR or similar equipment is a plus
CCNA preferred
**Why Join NCR Atleos:**
+ NCR Atleos is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
+ EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
+ To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

The IT Service Delivery Manager (ITSDM) is responsible for ensuring the efficient and effective delivery of IT services to meet business needs within a multi-cloud environment. This role oversees service management processes, ensures high customer satisfaction, and aligns IT service delivery with organizational goals. The ITSDM works closely with internal teams, vendors, and stakeholders to drive service excellence, optimize performance, and improve IT operations across on-premises, Oracle Cloud Infrastructure (OCI), and Google Cloud Platform (GCP).

Role and Responsibilities

• Service Delivery & IT Operations Management:
  • Oversee the end-to-end delivery of IT services, ensuring SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are met across on-prem, OCI, and GCP environments.
  • Manage IT support teams (Service Desk, Infrastructure, Applications, etc.) to deliver high-quality technical support and services.
  • Develop, implement, and maintain ITIL-based service management processes (Incident, Problem, Change, and Release Management).
  • Monitor IT service performance and implement continuous improvement initiatives.
  • Ensure seamless integration and service orchestration between on-prem, OCI, and GCP.
• Stakeholder Management:
  • Act as the primary point of contact for business units regarding IT services and escalations.
  • Work closely with internal and external teams to ensure seamless service integration.
  • Manage vendor relationships for cloud service providers (OCI, GCP) and third-party MSPs.
• IT Service Continuity & Security Compliance:
  • Ensure compliance with IT security policies, data protection regulations, and industry best practices.
  • Conduct risk assessments and proactively mitigate IT service risks.
  • Implement and enforce security best practices for OCI and GCP environments.
• Strategic Planning & Process Improvement:
  • Identify opportunities for automation, process optimization, and cost reduction within IT operations.
  • Align IT services with business objectives by working closely with leadership and IT teams.
  • Lead IT projects related to service delivery enhancements and digital transformation.
  • Develop and implement cloud governance models for OCI and GCP.
• Performance Monitoring & Reporting:
  • Track and report on IT service performance metrics, incident trends, and root cause analyses.
  • Provide regular reports and insights to senior management on IT service performance.
  • Ensure end-user satisfaction by conducting surveys and feedback assessments.
  • Utilize cloud-native monitoring tools (OCI Logging, Google Cloud Operations Suite) for proactive incident management.
• Leadership & Team Management:
  • Lead, mentor, and develop IT service teams to enhance technical and customer service skills.
  • Drive a culture of service excellence and continuous improvement within the IT department.
  • Conduct training programs to enhance IT service management knowledge across teams.

.

Qualifications and Education Requirements

• Bachelor’s degree in IT, Computer Science, or related field (Master’s preferred).
• 15+ years of experience in IT Service Management, IT Operations, or a similar role.
• Expertise in multi-cloud environments, particularly OCI and GCP.
• Strong understanding of ITIL frameworks, ITSM tools (e.g., ServiceNow, BMC Remedy), and IT governance best practices.
• Experience in managing IT support teams and vendors in a multi-cloud or hybrid IT environment.
• Strong understanding of OCI IAM, GCP IAM, networking, security policies, and cloud automation.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong leadership, communication, and stakeholder management abilities.
• Experience with incident management, change management, and IT project management.
• Certifications in OCI and GCP (e.g., OCI Architect Professional, Google Professional Cloud Architect) are highly desirable.

Preferred Qualifications:

• Knowledge of cybersecurity, compliance frameworks, and disaster recovery planning.

#J-18808-Ljbffr

**Remote Service Delivery Professional**:
**Would you enjoy solving complex energy drilling problems?**:
**Would you like to use the latest remote monitoring technology?**:
Join our global Remote Operations team

We are the leader in Completion and Wellbore Intervention. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. Our Remote Operations teams operate as part of a well-connected global network to monitor our drilling sites 24/7. Agile and fast-paced, we ensure production continues effectively and efficiently.

**Partner with the best**

As a Remote Service Delivery Professional you will ensure Baker Hughes delivers flawless execution through communicated risk assessments and pre-job planning, active job execution via remote technologies, post job analysis and knowledge sharing.

As a Remote Service Delivery Professional, you will be responsible for:

- Ensuring compliance with Manage the Job Cycle process.
- Real time execution and direction of rig site activities from remote hub Location.
- Executing the operational plan per the contract terms and conditions.
- Providing all real time job monitoring activities and real time decisions regarding changes to the operations plan. Responsible for communicating such changes to the customer, rig site personnel, and other stakeholders as required.
- Engaging with your team to determine appropriate actions, relying upon experience, standard principles, concepts and techniques
- Taking ownership for knowing the operational status of field equipment at the well site
- Preparing service deliverables in accordance with standard operating procedures, internal management systems or customer agreed procedures
- Following and updating daily operation report and highlights

To be successful in this role you will:

- Have a bachelor degree in engineering or higher
- Have a minimum of 5 years of experience in the field
- Have a minimum of 10 years in Completion and wellbore intervention
- Ability to work the required scheduled hours per location (12 hour shifts)
- An analytical approach to problem-solving and be motivated and focused on results
- Be able to work in a team
- Ability to work under pressure
- Strong general knowledge of computers

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- This role is a shift based working pattern. Please talk to us about the specific working patterns available when you apply

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

The Good Stuff

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Job Description

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability.

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

We are currently searching for an enthusiastic and innovative Project Manager to work on our Project Management Office (PMO), supporting and implementing Alnafitha’s solutions portfolio.

We’re a team of technology-driven individuals with a curiosity for how things work and a passion for designing and building reliable, scalable, and efficient implementations. This position requires high cooperation with teams from project management, sales, and business development. We’re always striving to learn more, expand our skills, and grow our teammates.

Additionally, we are seeking an enthusiastic and innovative Technical Consultant to join our Consulting Services Team, supporting and implementing Alnafitha’s Modern Workplace services.

We’re a team of technology-driven individuals with a curiosity for how things work and a passion for designing and building reliable, scalable, and efficient implementations. This role involves close collaboration with project management, sales, and business development teams.

Primary Focused Domains: Microsoft 365, Exchange, Active Directory, EMS, Teams

• Presenting and demonstrating Alnafitha’s services to customers.
• Building scope of work/low-level technical scope based on business requirements.
• Delivering regional technical implementations and solution design on customer sites and remotely.
• Providing support, troubleshooting, and solutions to complex problems, including complaint handling and mission-critical support.
• Conducting proactive services such as Risk Assessments, Health Checks, and Code Reviews.
• Providing reactive and 24x7 critical situation support.
• Offering ad hoc services focused on customer-specific issues.
• Delivering technical training and workshops for customer knowledge transfer.
• Enhancing customer experience and acting as a customer advocate.
• Creating and maintaining documentation, knowledge bases, and technical content.
• Representing Alnafitha at seminars, conferences, and other forums.
• Mentoring team members on solutions and best practices.
• Performing other duties as assigned.

Requirements

To succeed in this role, you should have:

Certification Requirements:

• Bachelor’s degree in Computer Science or equivalent.
• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft 365 Identity and Services
• Microsoft 365 Mobility and Security
• Microsoft 365 Messaging
• Microsoft 365 Certified: Enterprise Administrator Expert

Skills

Technical Skills:

• Experience with Microsoft 365, Active Directory, Exchange, SharePoint, EMS, Windows Virtual Desktop (5+ years).
• Experience in solution implementations across industries.
• Strong technical background in architecture, hardware, and software.
• Experience with System Center Configuration Manager and IT networking.
• Deep understanding of Microsoft Modern Workplace and Security.

Personal Skills:

• High responsibility and ownership mindset.
• Excellent communication and presentation skills.
• Ability to work independently and in a team.
• Ability to meet tight deadlines and handle stressful situations.
• Fluent in Arabic and English.

#J-18808-Ljbffr