151 Call Center Manager jobs in Saudi Arabia
Contact Center Agent
Posted 11 days ago
Job Viewed
Job Description
Bachelor of Business Administration (Management)
Nationality: Any Nationality
Vacancy: 1 Vacancy
Job Description
Key Responsibilities:
- Handle contact center departments inbound and outbound calls including Sales and telemarketing calls.
- Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels.
- Act as a source of information for customers, collect customers feedback and enhance customer satisfaction.
- Contact center agents will be responsible for supporting clients, merchants, and service providers by collecting their feedback, leads, and handling their inquiries and complaints.
Desired Candidate Profile:
- Follow Company's Policies and instructions, and maintain the company's equipment and prestigious image.
- Adhere to working hours schedules, breaks, and tasks assigned and deliver them before the deadline.
- Answer contact center departments inbound calls and serve the customer with the required services.
- Book, reschedule, and cancel experience bookings on behalf of customers and service providers.
- Sell events tickets through inbound, outbound calls, and all contact center departments channels.
- Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat, and any other customer service channels.
- Handle customer complaints, inquiries, and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction.
- Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it.
- Make outbound research marketing and sales calls for our projects.
- Modify, review, upload, and remove merchants and DMCs experiences according to the business needs.
- Handle merchants and DMCs inquiries, complaints, and feedback through all contact center channels, and provide them with full support.
- Maintain individuals Key performance Indicators (KPIs).
Key Qualifications:
- Diploma Degree or bachelor's degree.
- Fresh Graduates, 1-2 years of experience.
- Good command of English and Arabic Languages.
Company Industry: IT - Software Services
Department / Functional Area: Administration
Keywords: Contact Center Agent
#J-18808-LjbffrContact Center Agent
Posted 11 days ago
Job Viewed
Job Description
Responsibilities:
- Handle inbound and outbound calls, providing exceptional customer service.
- Respond to customer inquiries via email and social media in a timely and professional manner.
- Resolve customer issues and escalate cases when necessary to ensure satisfaction.
- Maintain accurate records of customer interactions in the company’s CRM system.
- Collaborate with team members and other departments to improve customer support processes.
- Stay updated on company products, services, and policies to provide accurate information to customers.
Requirements:
- Strong English & Arabic language proficiency.
- Excellent communication skills, both written and verbal.
- Proficiency in using contact center software and CRM tools.
- Strong problem-solving skills and attention to detail.
- Ability to handle high-stress situations and manage multiple tasks simultaneously.
- Flexibility to work in a 24/7 shift environment.
- Minimum 1 year of past experience in customer service or technical support.
- Past experience with a Media Company.
- Past experience with Zendesk.
Contact Center Agent
Posted 11 days ago
Job Viewed
Job Description
Do you want to love what you do at work? Do you want to make a difference, an impact, and transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you're looking for. webook.com is Saudi's #1 event ticketing and experience booking platform in terms of technology, features, agility, and revenue, serving some of the largest mega events in the Kingdom with over 2 billion in sales. webook.com is part of the Supertech Group, which also includes UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.
Key Responsibilities:- Handle inbound and outbound calls for contact center departments, including sales and telemarketing.
- Provide customers with the services they seek, handle complaints, and inquiries through all customer service channels.
- Act as a source of information for customers, collect feedback, and enhance customer satisfaction.
- Support clients, merchants, and service providers by collecting feedback, leads, and handling inquiries and complaints.
- Follow company's policies and instructions; maintain company equipment and uphold a prestigious image.
- Adhere to working hours, breaks, and tasks, delivering work before deadlines.
- Answer inbound calls and serve customers with required services.
- Book, reschedule, and cancel experience bookings for customers and service providers.
- Sell event tickets via inbound/outbound calls and all contact channels.
- Handle transactions through WhatsApp, social media, email, live chat, and other channels.
- Manage customer complaints, inquiries, and feedback across all channels to ensure high-quality service.
- Escalate issues to relevant departments and follow up for solutions.
- Conduct outbound research, marketing, and sales calls for projects.
- Modify, review, upload, and remove merchant and DMC experiences as needed.
- Support merchants and DMCs in inquiries, complaints, and feedback.
- Maintain individual KPIs.
- Diploma or Bachelor's degree.
- Fresh graduates or 1-2 years of experience.
- Excellent communication skills.
- Good customer service skills.
- Proficiency in English and Arabic.
- Good computer skills.
- Seniority level: Entry level.
- Employment type: Full-time.
- Job function: Customer Service.
- Industry: IT Services and IT Consulting.
This job posting is active, and the company encourages applications. Referrals can increase your chances of interviewing.
#J-18808-LjbffrReservations & Call Center Manager – Four Seasons Resort and Residences AMAALA at Triple Bay, S[...]
Posted 4 days ago
Job Viewed
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.
About the Role
Join our pre-opening team as Reservations & Call Center Manager at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Commercial Director, you will lead both the reservations department and core system functions, contributing to the resort’s successful opening and ensuring seamless operational excellence once open.
What You Will Do
- Lead pre-opening tasks including reservations system setup, rate loading, inventory configuration, and team onboarding.
- Establish standard operating procedures for both reservations and core system processes to support a smooth opening.
- Manage day-to-day reservations operations, ensuring accurate processing of guest bookings and a personalized guest experience.
- Optimize inventory management and rate strategies in collaboration with Revenue and Sales teams.
- Maintain and monitor the functionality of core operational systems, ensuring system accuracy and readiness.
- Handle VIP, group, and complex reservations with attention to detail and guest personalization.
- Monitor reservations performance through reporting and analysis, driving strategies to maximize occupancy and revenue.
- Provide ongoing coaching, leadership, and development of the reservations team.
- Collaborate with key operational departments to ensure seamless guest arrival and experience.
What You Bring
- Previous experience in a reservations leadership role within luxury hospitality, with exposure to core system management preferred.
- Strong understanding of reservations processes, distribution platforms, and operational systems such as PMS/CRS.
- Analytical skills and the ability to manage and optimize system performance.
- Strong leadership and team development abilities.
- Suitable candidates must be eligible to work in Saudi Arabia. Fluency in Arabic and English is essential.
What We Offer
- Competitive salary in a tax-free environment.
- Housing and transportation.
- 30 days of vacation plus public holidays.
- Complimentary meals and uniform cleaning.
- Medical and life insurance.
- Employee Assistance Program and worldwide complimentary room nights.
- Opportunities for growth and development.
- Additional family benefits.
Schedule & Hours
Full-time role.
Localization Requirement
Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who have a passion for hospitality, system management, and guest service excellence.
#J-18808-Ljbffr
Reservations & Call Center Manager - Four Seasons Resort and Residences AMAALA at Triple Bay, S ...
Posted 2 days ago
Job Viewed
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
AMAALA is situated along Saudi Arabia's northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay's 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.
About the Role
Join our pre-opening team as Reservations & Call Center Manager at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Commercial Director, you will lead both the reservations department and core system functions, contributing to the resort's successful opening and ensuring seamless operational excellence once open.
What You Will Do
- Lead pre-opening tasks including reservations system setup, rate loading, inventory configuration, and team onboarding.
- Establish standard operating procedures for both reservations and core system processes to support a smooth opening.
- Manage day-to-day reservations operations, ensuring accurate processing of guest bookings and a personalized guest experience.
- Optimize inventory management and rate strategies in collaboration with Revenue and Sales teams.
- Maintain and monitor the functionality of core operational systems, ensuring system accuracy and readiness.
- Handle VIP, group, and complex reservations with attention to detail and guest personalization.
- Monitor reservations performance through reporting and analysis, driving strategies to maximize occupancy and revenue.
- Provide ongoing coaching, leadership, and development of the reservations team.
- Collaborate with key operational departments to ensure seamless guest arrival and experience.
What You Bring
- Previous experience in a reservations leadership role within luxury hospitality, with exposure to core system management preferred.
- Strong understanding of reservations processes, distribution platforms, and operational systems such as PMS/CRS.
- Analytical skills and the ability to manage and optimize system performance.
- Strong leadership and team development abilities.
- Suitable candidates must be eligible to work in Saudi Arabia. Fluency in Arabic and English is essential.
What We Offer
- Competitive salary in a tax-free environment.
- Housing and transportation.
- 30 days of vacation plus public holidays.
- Complimentary meals and uniform cleaning.
- Medical and life insurance.
- Employee Assistance Program and worldwide complimentary room nights.
- Opportunities for growth and development.
- Additional family benefits.
Schedule & Hours
Full-time role.
Localization Requirement
Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who have a passion for hospitality, system management, and guest service excellence.
Contact Center Trainer - Riyadh
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a full-time Contact Center Trainer (Saudi Nat) to be based in Riyadh, Saudi Arabia.
About the role
As a Contact Center Trainer, you will be responsible for delivering engaging, effective training programs for new hires and existing team members across customer support, sales, and back-office operations. Your primary goal is to ensure our contact center staff are fully equipped with the skills, knowledge, and confidence to provide exceptional service and meet performance standards. This role will be based in our Riyadh office and will be hybrid in nature.
Responsibilities
- Deliver engaging training content and onboarding programs for new joiners in the contact center
- Facilitate instructor-led sessions (virtual and in-person), ensuring high learner engagement and comprehension
- Coordinate training schedules, logistics, and communications with relevant stakeholders
- Track training effectiveness and engagement using feedback, assessments, and performance metrics
- Partner with quality, operations, and product teams to ensure training materials are accurate and reflect the latest updates
- Identify knowledge or skill gaps and contribute to targeted learning interventions to improve support quality and consistency
- Maintain and update documentation, FAQs, and knowledge base content to empower frontline teams and support scalable learning
Skills
Expertise
- 1-2 years of experience in a full-time trainer role, preferably in a contact center or customer service environment
- Experience supporting onboarding, coaching, or soft skills training is highly valued
- Training of Trainers (TOT) certification is a strong plus
- Strong communication and presentation skills (in English, Arabic is a plus)
- Ability to simplify complex topics into clear, engaging learning experiences
- Adapting to different learning styles; both in virtual & in-person training
- Organised and detail-oriented with strong time management
- Familiarity with digital learning tools or LMS platforms is preferred
Attributes
- Passion for education, learning, and empowering others
- Proactive, curious, and eager to take initiative
- Team player with a collaborative mindset
- Enjoys working in a fast-paced, dynamic environment
- Committed to delivering high-quality work with consistency
Contact Center Trainer - Riyadh
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a full-time Contact Center Trainer (Saudi Nat) to be based in Riyadh, Saudi Arabia. About the role As a Contact Center Trainer, you will be responsible for delivering engaging, effective training programs for new hires and existing team members across customer support, sales, and back-office operations. Your primary goal is to ensure our contact center staff are fully equipped with the skills, knowledge, and confidence to provide exceptional service and meet performance standards. This role will be based in our Riyadh office and will be hybrid in nature. Responsibilities - Deliver engaging training content and onboarding programs for new joiners in the contact center - Facilitate instructor-led sessions (virtual and in-person), ensuring high learner engagement and comprehension - Coordinate training schedules, logistics, and communications with relevant stakeholders - Track training effectiveness and engagement using feedback, assessments, and performance metrics - Partner with quality, operations, and product teams to ensure training materials are accurate and reflect the latest updates - Identify knowledge or skill gaps and contribute to targeted learning interventions to improve support quality and consistency - Maintain and update documentation, FAQs, and knowledge base content to empower frontline teams and support scalable learning Expertise - 1-2 years of experience in a full-time trainer role, preferably in a contact center or customer service environment - Experience supporting onboarding, coaching, or soft skills training is highly valued - Training of Trainers (TOT) certification is a strong plus - Strong communication and presentation skills (in English, Arabic is a plus) - Ability to simplify complex topics into clear, engaging learning experiences - Adapting to different learning styles; both in virtual & in-person training - Organised and detail-oriented with strong time management - Familiarity with digital learning tools or LMS platforms is preferred Attributes - Passion for education, learning, and empowering others - Proactive, curious, and eager to take initiative - Team player with a collaborative mindset - Enjoys working in a fast-paced, dynamic environment - Committed to delivering high-quality work with consistency
Requirements
About the company
We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service. ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement. Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: * IT & Telecommunications * Engineering & Construction, Oil & Gas * Banking, Finance & Legal * Sales & Business Development * Marketing, Public Relations & Communications * Human Resources & Training * Customer & Support Services (Secretarial and Administrative) * Operational, Supply Chain & Logistics * Executive Recruitment * Emiratization Solutions * Recruitment Program Outsourcing Solutions * Managed Service Provider Solutions * Talent Based Outsourcing Solutions * Outsourced Staffing Solutions
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Zoom Contact Center Sales Specialist - KSA
Posted 12 days ago
Job Viewed
Job Description
أخصائي مبيعات ZCC في المملكة العربية السعودية
ما يمكن أن تتوقعه
تبحث Zoom عن مسؤول حسابات لديه خبرة في مبيعات المركز/CX، لبيع منصة Zoom لتجربة العملاء في المملكة العربية السعودية. ستشارك مع المديرين التنفيذيين للحسابات وشركاء قناة Zoom لاستكشاف فرص جديدة وزيادة مسار المبيعات ودفع خطط تنفيذ المبيعات. سيدعم هذا الدور الفرق التي تبيع حلول CX للشركات في جميع القطاعات داخل المنطقة الجنوبية من المملكة العربية السعودية.
حول الفريق
يعمل فريق مبيعات Zoom CX على زيادة الوعي واعتماد ونشر مركز اتصال Zoom ووكيل Zoom الافتراضي وZoom Workforce، بالإضافة إلى إمكانات إدارة المشاركة عبر عملاء Zoom. ستكون أيضًا مبشرًا شغوفًا بالسوق بين عملاء Zoom وآفاق العملاء، حيث تؤطر اقتراحاتنا حول نتائج العملاء المرجوة. مهمتك الشاملة هي مساعدة العملاء على إعادة تخيل تجارب العملاء والوكلاء، مع الاعتماد على بنية Zoom التحتية وكيفية تحسين رحلات العملاء والوكلاء عند الاستفادة من الذكاء الاصطناعي لتوفير تجارب شخصية وتوجيهية واستباقية.
ما نبحث عنه
- تأهيل العملاء المحتملين وإجراء تقييم الاحتياجات وإشراك الموارد الفنية.
- إنشاء وتقديم وإدارة العروض التقديمية والمقترحات للعملاء وتنسيق مراجعات الأعمال الفصلية.
- اتباع نهج استباقي وخارجي لجذب عملاء جدد وإنشاء محادثات CX.
- تطوير الأعمال والحفاظ عليها ضمن الحسابات الحالية، وإدارة حالات المبيعات الكبيرة والمعقدة وحملات المبيعات.
- الشراكة مع مديري حسابات Zoom لزيادة مبيعات العملاء الحاليين والمساعدة في إغلاق العملاء المحتملين.
- خبرة في حساب الأعمال وتخطيط الأراضي وتقديم النماذج التجارية لعملائنا.
- تطوير استراتيجية البيع المشترك في السوق (Zoom الداخلي وشريك التحالف وشركاء القناة).
- الشراكة مع فريق المنتج/الهندسة بشأن تكامل مركز الاتصال ومتطلبات خارطة الطريق.
Zoom Contact Center Sales Specialist - KSA
Posted today
Job Viewed
Job Description
أخصائي مبيعات ZCC في المملكة العربية السعودية
ما يمكن أن تتوقعه
تبحث Zoom عن مسؤول حسابات لديه خبرة في مبيعات المركز/CX، لبيع منصة Zoom لتجربة العملاء في المملكة العربية السعودية. ستشارك مع المديرين التنفيذيين للحسابات وشركاء قناة Zoom لاستكشاف فرص جديدة وزيادة مسار المبيعات ودفع خطط تنفيذ المبيعات. سيدعم هذا الدور الفرق التي تبيع حلول CX للشركات في جميع القطاعات داخل المنطقة الجنوبية من المملكة العربية السعودية.
حول الفريق
يعمل فريق مبيعات Zoom CX على زيادة الوعي واعتماد ونشر مركز اتصال Zoom ووكيل Zoom الافتراضي وZoom Workforce، بالإضافة إلى إمكانات إدارة المشاركة عبر عملاء Zoom. ستكون أيضًا مبشرًا شغوفًا بالسوق بين عملاء Zoom وآفاق العملاء، حيث تؤطر اقتراحاتنا حول نتائج العملاء المرجوة. مهمتك الشاملة هي مساعدة العملاء على إعادة تخيل تجارب العملاء والوكلاء، مع الاعتماد على بنية Zoom التحتية وكيفية تحسين رحلات العملاء والوكلاء عند الاستفادة من الذكاء الاصطناعي لتوفير تجارب شخصية وتوجيهية واستباقية.
ما نبحث عنه
- تأهيل العملاء المحتملين وإجراء تقييم الاحتياجات وإشراك الموارد الفنية.
- إنشاء وتقديم وإدارة العروض التقديمية والمقترحات للعملاء وتنسيق مراجعات الأعمال الفصلية.
- اتباع نهج استباقي وخارجي لجذب عملاء جدد وإنشاء محادثات CX.
- تطوير الأعمال والحفاظ عليها ضمن الحسابات الحالية، وإدارة حالات المبيعات الكبيرة والمعقدة وحملات المبيعات.
- الشراكة مع مديري حسابات Zoom لزيادة مبيعات العملاء الحاليين والمساعدة في إغلاق العملاء المحتملين.
- خبرة في حساب الأعمال وتخطيط الأراضي وتقديم النماذج التجارية لعملائنا.
- تطوير استراتيجية البيع المشترك في السوق (Zoom الداخلي وشريك التحالف وشركاء القناة).
- الشراكة مع فريق المنتج/الهندسة بشأن تكامل مركز الاتصال ومتطلبات خارطة الطريق.
Customer Service Operations Manager - Contact Center - Saudi National
Posted 12 days ago
Job Viewed
Job Description
We are looking for a high-impact Operations Manager to drive excellence in our customer service operations in KSA. This role is critical to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience. As a strategic leader , you will work alongside the Head of the Contact Center to implement scalable service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving key performance metrics and setting new standards for customer satisfaction.
- Department
- Customer Support Ops
- Employment Type
- Full Time
- Location
- KSA
- Workplace type
- Onsite
- Compensation
- ر.س15,000 - ر.س20,000 / month
- Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
- Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
- Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
- Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
- Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
- Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
- Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
- Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
- Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
- Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
- Bachelor’s degree in Business Administration or a related field.
- 10+ years of experience in contact center operations, including 5+ years in a leadership role (Supervisor, Team Lead) or 2+ years as an Operations Manager managing inbound teams.
- Deep expertise in customer service principles, contact center operations, and customer experience management.
- Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
- Bilingual fluency in English and Arabic (both written and verbal).
- Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
- Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
- Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
- In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
About TabbyTabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
Our Hiring Process
Stage 5:
Final Interview @Tabby
Stage 6:
Hired
Stage 1:
Applied
Stage 2:
Review
Stage 3:
HR Call
Stage 4:
Skill based interview @Tabby
Stage 5:
Final Interview @Tabby
Stage 6:
Hired
Stage 1:
Applied
Stage 2:
Review
Stage 3:
HR Call
Stage 4:
Skill based interview @Tabby
Stage 5:
Final Interview @Tabby
Stage 6:
Hired
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