192 Call Center Agent jobs in Saudi Arabia

We're Hiring: Call Center Agent!

We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. The ideal candidate will excel at handling customer inquiries, providing exceptional service, and resolving issues efficiently while maintaining a positive and professional demeanor.

Location: Riyadh, Saudi Arabia
Work Mode: Work From Office
Role: Call Center Agent

What You'll Do:
Handle inbound and outbound customer calls professionally
Resolve customer inquiries and complaints effectively
Document customer interactions and maintain accurate records
Provide product information and support services
Collaborate with team members to achieve targets
Meet performance metrics and quality standards

What We're Looking For:
Excellent verbal communication skills in Arabic and English
Strong problem-solving and listening abilities
Previous call center or customer service experience preferred
Ability to work in a fast-paced environment
Computer literacy and multitasking skills
Patience and empathy when dealing with customers

Ready to make an impact? Apply now and let's grow together!

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Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

Requirements

• High school diploma or equivalent is required; a degree in a related field is a plus
• Prior experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and manage customer expectations effectively
• Proficient in using computer systems and CRM software
• Fluency in Arabic is preferred; knowledge of English is an advantage

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Direct message the job poster from National Medical Care

Job Summary

Responsible for answering incoming calls from customers to take orders, answer inquiries and questions, handle complaints. Troubleshoot problem and provide information.

Major Duties and Responsibilities

• Ensures through his/her actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the NMC Hospitals and Clinics.
• Meet/assist all incoming calls, answer them, connect and take down messages when necessary. Answering calls with a polite telephone manners.
• Prompt response to telephone inquiries.
• Enter Physicians ROTA into the system after approval of Dept. Head & monitor by CMS their availability in clinics. Fixing appointment in the available slots.
• Opening temporary files for patient and informing the patient about his/her temporary medical record number.
• Opening files for new patients and recording the pertained data of the patient.
• Checking the financial coverage of the patient and required documents.
• Contacts patients those are in waiting list and book them with physicians and new schedules become available, contacts and books new appointment for patient whose original appointments have been canceled. Calls patients who missed their when there is a need for them to be seen by their physicians.
• Calls patients to remind them of their appointment two (1) days ahead of time.
• Work is conducted in a professional manner maintains patients confidentiality.
• Follows all departments’ policies and procedures.
• Participates in on-going education program developed by the department, e.g. department policy ang procedures, Fire safety, Risk management, Environmental control.
• Manage and resolve costumer complaints.
• Provide costumer with product and services information.
• Update existing costumers information.
• Complete call logs.
• Work flexibly as part of a team to provide an effective and efficient Appointment Service.
• Ensure the procedures for security, safety and confidentiality are complied with all times.
• Attend annual mandatory training including infection control, health and safety training, Departmental training & etc.
• Ensure a systemic filing of all records is being organized for easy access by all concerned staff
• Responsible to read, understand and familiarize himself / herself with, and comply with hospital and departmental rules, policies and procedures
• Perform additional tasks as assigned by his/her superior.
• Monitor Physicians vacations/leaves to be reflected on schedule after approval of Dept. Head & CMS.
• Reschedule/cancel patients after approval of Head of OPD.

Reporting to

Head of Department

Qualifications:

A minimum of:

Education:

Diploma/ College graduate in general administration or any related field.

Experience:

Minimum (1) year experience in a similar position preferably in healthcare facility.

Customer service course/experience is required.

Tact, courtesy and public relations skills are a must.

Good communication & interpersonal skills.

Fluency in verbal and written English & Arabic is required.

• Seniority level Entry level

• Employment type Full-time

• Job function Other and Customer Service
• Industries Hospitals and Health Care, Medical Practices, and Office Administration

Referrals increase your chances of interviewing at National Medical Care by 2x

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We're Hiring: Call Center Agent!

We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. The ideal candidate will excel at handling customer inquiries, providing exceptional service, and resolving issues efficiently while maintaining a positive and professional demeanor.

We're Hiring: Call Center Agent!

We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. The ideal candidate will excel at handling customer inquiries, providing exceptional service, and resolving issues efficiently while maintaining a positive and professional demeanor.

Location: Riyadh, Saudi Arabia

Work Mode: Work From Office

Role: Call Center Agent

What You'll Do

Handle inbound and outbound customer calls professionally

Resolve customer inquiries and complaints effectively

Document customer interactions and maintain accurate records

Provide product information and support services

Collaborate with team members to achieve targets

Meet performance metrics and quality standards

What We're Looking For

Excellent verbal communication skills in Arabic and English

Strong problem-solving and listening abilities

Previous Call Center Or Customer Service Experience Preferred

Ability to work in a fast-paced environment

Computer literacy and multitasking skills

Patience and empathy when dealing with customers

Ready to make an impact? Apply now and let's grow together!

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Master Team by 2x

Riyadh, Riyadh, Saudi Arabia 17 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We're Hiring: Call Center Agent!

We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. The ideal candidate will excel at handling customer inquiries, providing exceptional service, and resolving issues efficiently while maintaining a positive and professional demeanor.

Location: Riyadh, Saudi Arabia
Work Mode: Work From Office
Role: Call Center Agent

What You'll Do:
Handle inbound and outbound customer calls professionally
Resolve customer inquiries and complaints effectively
Document customer interactions and maintain accurate records
Provide product information and support services
Collaborate with team members to achieve targets
Meet performance metrics and quality standards

What We're Looking For:
Excellent verbal communication skills in Arabic and English
Strong problem-solving and listening abilities
Previous call center or customer service experience preferred
Ability to work in a fast-paced environment
Computer literacy and multitasking skills
Patience and empathy when dealing with customers

Ready to make an impact? Apply now and let's grow together!

We're Hiring: Call Center Agent!

We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. The ideal candidate will excel at handling customer inquiries, providing exceptional service, and resolving issues efficiently while maintaining a positive and professional demeanor.

Location: Riyadh, Saudi Arabia
Work Mode: Work From Office
Role: Call Center Agent

What You'll Do:
Handle inbound and outbound customer calls professionally
Resolve customer inquiries and complaints effectively
Document customer interactions and maintain accurate records
Provide product information and support services
Collaborate with team members to achieve targets
Meet performance metrics and quality standards

What We're Looking For:
Excellent verbal communication skills in Arabic and English
Strong problem-solving and listening abilities
Previous call center or customer service experience preferred
Ability to work in a fast-paced environment
Computer literacy and multitasking skills
Patience and empathy when dealing with customers

Ready to make an impact? Apply now and let's grow together!

• Attend and manage formal calls and provide accurate and concise information without any delay.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Explain all the essential details of the organization's products and services to captivate the customer's attention.
• Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
• Back up all the call history details by effectively utilizing the company's call center database.
• Provide a delightful call experience to the customers, keeping track of the valuable time to avoid potential delays.

Skills

• Prior exposure to working in a call center or customer service support profile.
• Adept in handling different functions of the telephone along with fluent spoken skills.
• Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
• Good computer skills.
• Smart communicator with the potential to elaborate practical advantages of the company's products.
• Flexibility and openness to innovation and improvement.

Join to apply for the Call Center Agent role at Master Team

Join to apply for the Call Center Agent role at Master Team

Get AI-powered advice on this job and more exclusive features.

We're Hiring: Call Center Agent!

We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. The ideal candidate will excel at handling customer inquiries, providing exceptional service, and resolving issues efficiently while maintaining a positive and professional demeanor.

We're Hiring: Call Center Agent!

We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. The ideal candidate will excel at handling customer inquiries, providing exceptional service, and resolving issues efficiently while maintaining a positive and professional demeanor.

Location: Riyadh, Saudi Arabia

Work Mode: Work From Office

Role: Call Center Agent

What You'll Do

Handle inbound and outbound customer calls professionally

Resolve customer inquiries and complaints effectively

Document customer interactions and maintain accurate records

Provide product information and support services

Collaborate with team members to achieve targets

Meet performance metrics and quality standards

What We're Looking For

Excellent verbal communication skills in Arabic and English

Strong problem-solving and listening abilities

Previous Call Center Or Customer Service Experience Preferred

Ability to work in a fast-paced environment

Computer literacy and multitasking skills

Patience and empathy when dealing with customers

Ready to make an impact? Apply now and let's grow together!

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Master Team by 2x

Riyadh, Riyadh, Saudi Arabia 17 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We're Hiring: Call Center Agent!

We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. The ideal candidate will excel at handling customer inquiries, providing exceptional service, and resolving issues efficiently while maintaining a positive and professional demeanor.

Location: Riyadh, Saudi Arabia
Work Mode: Work From Office
Role: Call Center Agent

What You'll Do:
Handle inbound and outbound customer calls professionally
Resolve customer inquiries and complaints effectively
Document customer interactions and maintain accurate records
Provide product information and support services
Collaborate with team members to achieve targets
Meet performance metrics and quality standards

What We're Looking For:
Excellent verbal communication skills in Arabic and English
Strong problem-solving and listening abilities
Previous call center or customer service experience preferred
Ability to work in a fast-paced environment
Computer literacy and multitasking skills
Patience and empathy when dealing with customers

Ready to make an impact? Apply now and let's grow together!