386 Call Center Agent jobs in Saudi Arabia

We are seeking a professional, friendly, and detail-oriented Call Center Agent . The ideal candidate will be fluent in Arabic and English , able to handle multiple customer inquiries, provide clear guidance, and ensure customer satisfaction.

• Handle inbound calls, emails, and live chat inquiries professionally and promptly.
• Respond to customer questions regarding applications, features, troubleshooting, and usage.
• Provide clear instructions to users with basic level of technical knowledge.
• Escalate issues to technical, sales, or any other related department while ensuring proper follow-up.
• Track and record all customer interactions accurately in CRM or ticketing systems .
• Follow up with customers to confirm issues are fully resolved.
• Assist customers with trial activation, subscription processes, or account management.
• Provide support for marketing campaigns, promotions, and social media leads .
• Answer queries related to billing, payments, and system configurations.
• Educate customers on product updates, new features, and best practices.

• Perform basic troubleshooting of applications issues.
• Guide customers through applications setup, activation, and configuration steps.
• Document recurring issues and provide feedback to internal teams.
• Assist customers in understanding reports, analytics, or applications outputs.

• Maintain a professional, patient, and courteous attitude at all times.
• Follow company scripts and standard operating procedures while remaining flexible to address customer needs.
• Ensure high levels of customer satisfaction in all interactions.
• Adapt communication style according to the customer's level of understanding.
• Manage multiple interactions simultaneously while maintaining quality.
• Stay updated on product knowledge, new features, and applications updates.
• Participate in training sessions to improve communication, technical skills, and customer handling.
• Learn to use new applications, tools, or platforms introduced by the company.
• Contribute ideas to improve the customer support process and knowledge base .
• Collaborate with sales, technical, and product teams to resolve customer issues.
• Share insights from customer interactions to help improve product features or user experience.
• Support new team members by sharing knowledge and best practices.
• Maintain clear and effective internal communication with colleagues.

• Respond to calls, emails, or chat inquiries within company-set targets.
• Maintain a high Customer Satisfaction Score (CSAT) .
• Resolve customer issues efficiently and accurately.
• Maintain proper documentation for all customer interactions.
• Meet daily, weekly, or monthly targets set by the support team.

• Fluent in Arabic and English (spoken and written).
• Strong verbal and written communication skills.
• Friendly, patient, and professional attitude.
• Basic computer skills; familiarity with CRM applications, ticketing systems, and Microsoft Office .
• Willingness to learn about applications and customer support processes.
• Ability to work under pressure and handle multiple tasks.
• Problem-solving skills and attention to detail.

• Experience with POS systems, cashier applications, or SaaS applications as a call center role .
• Basic technical troubleshooting skills.
• Familiarity with handling social media inquiries or leads .
• Knowledge of billing, subscription management, or account setups.

• Mid-Senior level

• Full-time

• Customer Service

• Telephone Call Centers

Company Description

Role Description

This is a full-time on-site role for a Call Center Agent located in Al Ahsa. The Call Center Agent will be responsible for handling customer inquiries, providing customer support, ensuring customer satisfaction, resolving complaints, and maintaining accurate records of customer interactions. This role involves using computer systems to manage and process information efficiently and courteously.

Qualifications

• Experience in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Strong Interpersonal Skills to handle customer interactions effectively
• Basic Computer Literacy to manage and process information through computer systems
• Excellent verbal and written communication skills
• Ability to work on-site at Al Ahsa
• Experience in a call center environment is beneficial
• High school diploma or equivalent qualification

AlBorg Diagnostics is a prominent leader in the field of diagnostic health services, dedicated to providing exceptional care and precise results. We are looking for enthusiastic individuals to join our team as Call Center Agents.

In the role of a Call Center Agent, you will be the first point of contact for our clients, ensuring their inquiries are addressed and their experiences with us are positive. You will manage high volumes of inbound and outbound calls while delivering exceptional customer service.

If you have strong interpersonal skills, enjoy working in a team environment, and have a passion for helping others, we would love to hear from you

• Handle a high volume of inbound calls with professionalism and efficiency.
• Provide precise information regarding diagnostic services and assist with appointment scheduling.
• Resolve customer issues while following established procedures.
• Document customer interactions accurately in our system.
• Collaborate with team members to improve service quality and share knowledge.
• Follow scripts and guidelines to ensure consistent communication.
• Meet or exceed individual and team performance targets.
• Maintain updated knowledge of our services, products, and industry trends.

• Previous experience in a call center or customer service role is an advantage.
• Strong verbal and written communication skills.
• Exceptional problem-solving abilities and attention to detail.
• Able to multitask and prioritize responsibilities in a fast-paced environment.
• Comfortable using various software applications and CRM systems.
• Fluency in both English and Arabic is preferred.
• Positive attitude and a commitment to excellent customer service.
• Flexibility to work in various shifts, including nights and weekends.

We are looking for a Call Center Representative with experience to join our team. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure customer satisfaction.

Responsibilities:

• Handle incoming and outgoing calls with professionalism.

• Assist customers with banking inquiries and service requests.

• Provide accurate information and resolve complaints effectively.

• Follow up on customer issues to ensure resolution.

• Achieve targets related to calls, tickets, and closures.

Requirements:

• Preferably 1–2 years of experience in a call center role within the banking sector.

• Fluent in Arabic and English (spoken and written).

• Strong communication and problem-solving skills.

• Ability to work under pressure and meet performance targets.

Benefits:

• Competitive salary.

• Bonus & Incentives based on tickets and closures.

• Medical Insurance coverage.

• Career growth opportunities.

Job Types: Full-time, Contract

Contract length: 18 months

Education:

• Bachelor's (Required)

Language:

• English (Preferred)

Location:

• Riyadh (Required)

AlBorg Diagnostics is a prominent leader in the field of diagnostic health services, dedicated to providing exceptional care and precise results. We are looking for enthusiastic individuals to join our team as Call Center Agents.

In the role of a Call Center Agent, you will be the first point of contact for our clients, ensuring their inquiries are addressed and their experiences with us are positive. You will manage high volumes of inbound and outbound calls while delivering exceptional customer service.

If you have strong interpersonal skills, enjoy working in a team environment, and have a passion for helping others, we would love to hear from you

Responsibilities:

• Handle a high volume of inbound calls with professionalism and efficiency
• Provide precise information regarding diagnostic services and assist with appointment scheduling
• Resolve customer issues while following established procedures
• Document customer interactions accurately in our system
• Collaborate with team members to improve service quality and share knowledge
• Follow scripts and guidelines to ensure consistent communication
• Meet or exceed individual and team performance targets
• Maintain updated knowledge of our services, products, and industry trends

Requirements

• Previous experience in a call center or customer service role is an advantage
• Strong verbal and written communication skills
• Exceptional problem-solving abilities and attention to detail
• Able to multitask and prioritize responsibilities in a fast-paced environment
• Comfortable using various software applications and CRM systems
• Fluency in both English and Arabic is preferred
• Positive attitude and a commitment to excellent customer service
• Flexibility to work in various shifts, including nights and weekends

We are seeking a
professional, friendly, and detail-oriented Call Center Agent
. The ideal candidate will be fluent in
Arabic and English
, able to handle multiple customer inquiries, provide clear guidance, and ensure customer satisfaction.

Key Responsibilities

Customer Support & Interaction

• Handle
  inbound calls, emails, and live chat inquiries
  professionally and promptly.
• Respond to customer questions regarding applications, features, troubleshooting, and usage.
• Provide clear instructions to users with basic level of technical knowledge.
• Escalate issues to technical, sales, or any other related department while ensuring proper follow-up.
• Track and record all customer interactions accurately in
  CRM or ticketing systems
  .
• Follow up with customers to confirm issues are fully resolved.
• Assist customers with trial activation, subscription processes, or account management.
• Provide support for
  marketing campaigns, promotions, and social media leads
  .
• Answer queries related to billing, payments, and system configurations.
• Educate customers on product updates, new features, and best practices.

Technical Support Assistance

• Perform basic troubleshooting of applications issues.
• Guide customers through applications setup, activation, and configuration steps.
• Document recurring issues and provide feedback to internal teams.
• Assist customers in understanding reports, analytics, or applications outputs.

Quality & Professionalism

• Maintain a professional, patient, and courteous attitude at all times.
• Follow company
  scripts and standard operating procedures
  while remaining flexible to address customer needs.
• Ensure
  high levels of customer satisfaction
  in all interactions.
• Adapt communication style according to the customer's level of understanding.
• Manage multiple interactions simultaneously while maintaining quality.

Continuous Learning & Development

• Stay updated on product knowledge, new features, and applications updates.
• Participate in training sessions to improve communication, technical skills, and customer handling.
• Learn to use new applications, tools, or platforms introduced by the company.
• Contribute ideas to improve the
  customer support process and knowledge base
  .

Teamwork & Collaboration

• Collaborate with sales, technical, and product teams to resolve customer issues.
• Share insights from customer interactions to help improve product features or user experience.
• Support new team members by sharing knowledge and best practices.
• Maintain clear and effective internal communication with colleagues.

Metrics & Performance Indicators (optional)

• Respond to calls, emails, or chat inquiries within company-set targets.
• Maintain a high
  Customer Satisfaction Score (CSAT)
  .
• Resolve customer issues efficiently and accurately.
• Maintain proper documentation for all customer interactions.
• Meet daily, weekly, or monthly targets set by the support team.

Requirements

• Fluent in
  Arabic and English
  (spoken and written).
• Strong verbal and written communication skills.
• Friendly, patient, and professional attitude.
• Basic computer skills; familiarity with
  CRM applications, ticketing systems, and Microsoft Office
  .
• Willingness to learn about applications and customer support processes.
• Ability to work under pressure and handle multiple tasks.
• Problem-solving skills and attention to detail.

Preferred / Nice to Have

• Experience with
  POS systems, cashier applications, or SaaS applications as a call center role
  .
• Basic technical troubleshooting skills.
• Familiarity with handling
  social media inquiries or leads
  .
• Knowledge of billing, subscription management, or account setups.

Overview

Our client is now recruiting for a Customer Support Associate (Call Centre Agent) - (Saudi Nat) to based in Riyadh or Jeddah Saudi Arabia.

Our client is seeking a Support Associate for their Customer Experience team. As Support Associate, you will be crucial in providing answers to customers’ queries through website and live chat related to company’s services.

• Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.

• University Graduates.
• Previous customer service experience is a plus.
• Very good communication skill in English and an Arabic speaker will be highly desirable.
• Fluency in English Language, B1 profile.
• Ability to use computers.
• Ability to use internet applications.
• Great verbal & written communication skills.
• Ability to handle customers’ issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours/days.
• Only applicants willing to work in shifts – morning or evening shifts need apply.

Company Description

POLATI LLC is a central contractor specializing in the installation of scaffolding and scaffolds to ensure the speed and safety of production operations at altitude. The company offers comprehensive services for leasing scaffolding, design, and installation, contributing to record time construction projects in Dammam.

Role Description

This is a full-time on-site role for a Sales and Call Center Agent at POLATI LLC in Dammam. The Sales and Call Center Agent will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction through effective communication and computer literacy skills.

Qualifications

• Customer Service Representatives and Interpersonal Skills
• Customer Satisfaction and Customer Support skills
• Computer Literacy
• Ability to work effectively in a team environment
• Excellent communication skills
• Previous experience in sales or customer service is a plus
• High school diploma or equivalent