357 Call Center Agent jobs in Saudi Arabia

• Attend and manage formal calls and provide accurate and concise information without any delay.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Explain all the essential details of the organization's products and services to captivate the customer's attention.
• Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
• Back up all the call history details by effectively utilizing the company's call center database.
• Provide a delightful call experience to the customers, keeping track of the valuable time to avoid potential delays.

Skills

• Prior exposure to working in a call center or customer service support profile.
• Adept in handling different functions of the telephone along with fluent spoken skills.
• Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
• Good computer skills.
• Smart communicator with the potential to elaborate practical advantages of the company's products.
• Flexibility and openness to innovation and improvement.

AlBorg Diagnostics is a prominent leader in the field of diagnostic health services, dedicated to providing exceptional care and precise results. We are looking for enthusiastic individuals to join our team as Call Center Agents.

In the role of a Call Center Agent, you will be the first point of contact for our clients, ensuring their inquiries are addressed and their experiences with us are positive. You will manage high volumes of inbound and outbound calls while delivering exceptional customer service.

If you have strong interpersonal skills, enjoy working in a team environment, and have a passion for helping others, we would love to hear from you!

• Handle a high volume of inbound calls with professionalism and efficiency.
• Provide precise information regarding diagnostic services and assist with appointment scheduling.
• Resolve customer issues while following established procedures.
• Document customer interactions accurately in our system.
• Collaborate with team members to improve service quality and share knowledge.
• Follow scripts and guidelines to ensure consistent communication.
• Meet or exceed individual and team performance targets.
• Maintain updated knowledge of our services, products, and industry trends.

• Previous experience in a call center or customer service role is an advantage.
• Strong verbal and written communication skills.
• Exceptional problem-solving abilities and attention to detail.
• Able to multitask and prioritize responsibilities in a fast-paced environment.
• Comfortable using various software applications and CRM systems.
• Fluency in both English and Arabic is preferred.
• Positive attitude and a commitment to excellent customer service.
• Flexibility to work in various shifts, including nights and weekends.

We are seeking a professional, friendly, and detail-oriented Call Center Agent . The ideal candidate will be fluent in Arabic and English , able to handle multiple customer inquiries, provide clear guidance, and ensure customer satisfaction.

• Handle inbound calls, emails, and live chat inquiries professionally and promptly.
• Respond to customer questions regarding applications, features, troubleshooting, and usage.
• Provide clear instructions to users with basic level of technical knowledge.
• Escalate issues to technical, sales, or any other related department while ensuring proper follow-up.
• Track and record all customer interactions accurately in CRM or ticketing systems .
• Follow up with customers to confirm issues are fully resolved.
• Assist customers with trial activation, subscription processes, or account management.
• Provide support for marketing campaigns, promotions, and social media leads .
• Answer queries related to billing, payments, and system configurations.
• Educate customers on product updates, new features, and best practices.

• Perform basic troubleshooting of applications issues.
• Guide customers through applications setup, activation, and configuration steps.
• Document recurring issues and provide feedback to internal teams.
• Assist customers in understanding reports, analytics, or applications outputs.

• Maintain a professional, patient, and courteous attitude at all times.
• Follow company scripts and standard operating procedures while remaining flexible to address customer needs.
• Ensure high levels of customer satisfaction in all interactions.
• Adapt communication style according to the customer’s level of understanding.
• Manage multiple interactions simultaneously while maintaining quality.
• Stay updated on product knowledge, new features, and applications updates.
• Participate in training sessions to improve communication, technical skills, and customer handling.
• Learn to use new applications, tools, or platforms introduced by the company.
• Contribute ideas to improve the customer support process and knowledge base .
• Collaborate with sales, technical, and product teams to resolve customer issues.
• Share insights from customer interactions to help improve product features or user experience.
• Support new team members by sharing knowledge and best practices.
• Maintain clear and effective internal communication with colleagues.

• Respond to calls, emails, or chat inquiries within company-set targets.
• Maintain a high Customer Satisfaction Score (CSAT) .
• Resolve customer issues efficiently and accurately.
• Maintain proper documentation for all customer interactions.
• Meet daily, weekly, or monthly targets set by the support team.

• Fluent in Arabic and English (spoken and written).
• Strong verbal and written communication skills.
• Friendly, patient, and professional attitude.
• Basic computer skills; familiarity with CRM applications, ticketing systems, and Microsoft Office .
• Willingness to learn about applications and customer support processes.
• Ability to work under pressure and handle multiple tasks.
• Problem-solving skills and attention to detail.

• Experience with POS systems, cashier applications, or SaaS applications as a call center role .
• Basic technical troubleshooting skills.
• Familiarity with handling social media inquiries or leads .
• Knowledge of billing, subscription management, or account setups.

• Mid-Senior level

• Full-time

• Customer Service

• Telephone Call Centers

• Attend and manage formal calls and provide accurate and concise information without any delay.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Explain all the essential details of the organization's products and services to captivate the customer's attention.
• Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
• Back up all the call history details by effectively utilizing the company's call center database.
• Provide a delightful call experience to the customers, keeping track of the valuable time to avoid potential delays.

Skills

• Prior exposure to working in a call center or customer service support profile.
• Adept in handling different functions of the telephone along with fluent spoken skills.
• Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
• Good computer skills.
• Smart communicator with the potential to elaborate practical advantages of the company's products.
• Flexibility and openness to innovation and improvement.

AlBorg Diagnostics is a prominent leader in the field of diagnostic health services, dedicated to providing exceptional care and precise results. We are looking for enthusiastic individuals to join our team as Call Center Agents.

In the role of a Call Center Agent, you will be the first point of contact for our clients, ensuring their inquiries are addressed and their experiences with us are positive. You will manage high volumes of inbound and outbound calls while delivering exceptional customer service.

If you have strong interpersonal skills, enjoy working in a team environment, and have a passion for helping others, we would love to hear from you!

• Handle a high volume of inbound calls with professionalism and efficiency.
• Provide precise information regarding diagnostic services and assist with appointment scheduling.
• Resolve customer issues while following established procedures.
• Document customer interactions accurately in our system.
• Collaborate with team members to improve service quality and share knowledge.
• Follow scripts and guidelines to ensure consistent communication.
• Meet or exceed individual and team performance targets.
• Maintain updated knowledge of our services, products, and industry trends.

• Previous experience in a call center or customer service role is an advantage.
• Strong verbal and written communication skills.
• Exceptional problem-solving abilities and attention to detail.
• Able to multitask and prioritize responsibilities in a fast-paced environment.
• Comfortable using various software applications and CRM systems.
• Fluency in both English and Arabic is preferred.
• Positive attitude and a commitment to excellent customer service.
• Flexibility to work in various shifts, including nights and weekends.

We are seeking a professional, friendly, and detail-oriented Call Center Agent . The ideal candidate will be fluent in Arabic and English , able to handle multiple customer inquiries, provide clear guidance, and ensure customer satisfaction.

• Handle inbound calls, emails, and live chat inquiries professionally and promptly.
• Respond to customer questions regarding applications, features, troubleshooting, and usage.
• Provide clear instructions to users with basic level of technical knowledge.
• Escalate issues to technical, sales, or any other related department while ensuring proper follow-up.
• Track and record all customer interactions accurately in CRM or ticketing systems .
• Follow up with customers to confirm issues are fully resolved.
• Assist customers with trial activation, subscription processes, or account management.
• Provide support for marketing campaigns, promotions, and social media leads .
• Answer queries related to billing, payments, and system configurations.
• Educate customers on product updates, new features, and best practices.

• Perform basic troubleshooting of applications issues.
• Guide customers through applications setup, activation, and configuration steps.
• Document recurring issues and provide feedback to internal teams.
• Assist customers in understanding reports, analytics, or applications outputs.

• Maintain a professional, patient, and courteous attitude at all times.
• Follow company scripts and standard operating procedures while remaining flexible to address customer needs.
• Ensure high levels of customer satisfaction in all interactions.
• Adapt communication style according to the customer's level of understanding.
• Manage multiple interactions simultaneously while maintaining quality.
• Stay updated on product knowledge, new features, and applications updates.
• Participate in training sessions to improve communication, technical skills, and customer handling.
• Learn to use new applications, tools, or platforms introduced by the company.
• Contribute ideas to improve the customer support process and knowledge base .
• Collaborate with sales, technical, and product teams to resolve customer issues.
• Share insights from customer interactions to help improve product features or user experience.
• Support new team members by sharing knowledge and best practices.
• Maintain clear and effective internal communication with colleagues.

• Respond to calls, emails, or chat inquiries within company-set targets.
• Maintain a high Customer Satisfaction Score (CSAT) .
• Resolve customer issues efficiently and accurately.
• Maintain proper documentation for all customer interactions.
• Meet daily, weekly, or monthly targets set by the support team.

• Fluent in Arabic and English (spoken and written).
• Strong verbal and written communication skills.
• Friendly, patient, and professional attitude.
• Basic computer skills; familiarity with CRM applications, ticketing systems, and Microsoft Office .
• Willingness to learn about applications and customer support processes.
• Ability to work under pressure and handle multiple tasks.
• Problem-solving skills and attention to detail.

• Experience with POS systems, cashier applications, or SaaS applications as a call center role .
• Basic technical troubleshooting skills.
• Familiarity with handling social media inquiries or leads .
• Knowledge of billing, subscription management, or account setups.

• Mid-Senior level

• Full-time

• Customer Service

• Telephone Call Centers

Overview

Our client is now recruiting for a Customer Support Associate (Call Centre Agent) - (Saudi Nat) to based in Riyadh or Jeddah Saudi Arabia.

Our client is seeking a Support Associate for their Customer Experience team. As Support Associate, you will be crucial in providing answers to customers’ queries through website and live chat related to company’s services.

• Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.

• University Graduates.
• Previous customer service experience is a plus.
• Very good communication skill in English and an Arabic speaker will be highly desirable.
• Fluency in English Language, B1 profile.
• Ability to use computers.
• Ability to use internet applications.
• Great verbal & written communication skills.
• Ability to handle customers’ issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours/days.
• Only applicants willing to work in shifts – morning or evening shifts need apply.