116 Cafe Staff jobs in Saudi Arabia

• Experience: Previous experience in a similar role within a cafe or restaurant setting is preferred.
• Customer Focus: A genuine passion for serving customers and ensuring their satisfaction.
• Communication Skills: Excellent interpersonal and communication skills.
• Team Player: Ability to work effectively and collaboratively in a fast-paced environment.
• Positive Attitude: A friendly, professional, and enthusiastic demeanor.
• Flexibility: Willingness to work various shifts, including weekends and holidays.
• Knowledge: Familiarity with food and beverage service standards is a plus.

• Greeting and seating guests warmly.
• Presenting menus and providing detailed information on daily specials, dishes, and beverages.
• Taking accurate food and drink orders using our POS system.
• Serving food and beverages promptly and efficiently.
• Checking on customers regularly to ensure their satisfaction.
• Handling customer inquiries and resolving any issues professionally.
• Collaborating with kitchen and bar staff to ensure smooth service.
• Maintaining cleanliness and organization of the dining area.
• Processing payments accurately.

• A competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for growth and professional development.
• The chance to be part of a well-respected and popular brand.

• Energetic & Efficient: Someone who can move quickly and efficiently in a busy restaurant setting.
• Team Player: Ability to work collaboratively with both kitchen and serving staff.
• Attention to Detail: Keen eye for ensuring dishes are correctly presented and delivered to the right tables.
• Strong Communication: Clear communication skills to relay information effectively.
• Positive Attitude: A professional, friendly, and proactive demeanor.
• Physical Stamina: Ability to stand, walk, and carry trays for extended periods.
• Flexibility: Willingness to work various shifts, including weekends and holidays.

• Expeditiously delivering food orders from the kitchen to the correct tables.
• Assisting servers by pre-bussing tables and refilling water glasses.
• Communicating effectively with kitchen staff regarding order readiness and special requests.
• Ensuring food quality and presentation meet Cafe Lilou's high standards before delivery.
• Assisting in maintaining a clean and organized work environment.
• Supporting the front-of-house team to ensure a smooth and enjoyable dining experience for guests.

• A competitive salary and benefits package.
• A dynamic, supportive, and friendly work environment.
• Opportunities for growth and professional development within a reputable brand.
• The chance to be a key part of creating memorable moments for our guests.

Are you a passionate and skilled chef looking to advance in your culinary career? Cafe Lilou, a renowned and sophisticated dining destination in Al Khobar, is seeking a talentedDemi Chef de Partie to join our esteemed kitchen team.

At Cafe Lilou, we are known for our exquisite menu, commitment to fresh, high-quality ingredients, and exceptional dining experiences. This is a fantastic opportunity for a dedicated chef to refine their skills, contribute to a high-performing kitchen, and grow within a leading brand.

• Proven Experience: Demonstrated experience as a Commis Chef or in a similar role within a reputable restaurant or cafe.
• Strong Culinary Skills: Proficiency in various cooking techniques, knife skills, and a solid understanding of kitchen operations.
• Passion for Food: A genuine love for cooking, attention to detail, and a commitment to producing high-quality dishes.
• Team Collaboration: Ability to work effectively and harmoniously within a busy kitchen brigade.
• Adaptability: Capability to thrive in a fast-paced environment and handle pressure with grace.
• Organizational Skills: Excellent time management and organizational abilities.
• Food Safety Knowledge: Understanding and adherence to strict hygiene and food safety standards.
• Availability: Willingness to work flexible shifts, including evenings, weekends, and holidays.

• Assisting the Chef de Partie in the daily operations of a specific kitchen section (e.g., pastry, hot, cold).
• Preparing and cooking assigned dishes according to Cafe Lilou's recipes and standards.
• Ensuring all mise en place is ready and organized for service.
• Monitoring food quality, presentation, and portion control.
• Maintaining cleanliness and organization of your section throughout service.
• Adhering to all health, safety, and hygiene regulations.
• Collaborating effectively with other kitchen team members to ensure smooth service.
• Receiving and storing ingredients properly.
• Contributing to menu development and innovation as required.

• A competitive salary and comprehensive benefits package.
• A dynamic and supportive kitchen environment where creativity is encouraged.
• Significant opportunities for professional growth and career advancement within our brand.
• The chance to work with a talented team and contribute to an esteemed culinary reputation .

About the Role :

SmartPlus is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.

Key Responsibilities :

• Respond to and serve our customers through SmartPlus official platforms and websites , as well as official social media channels such as Instagram, TikTok, etc.
• Provide accurate product information, support with order processing, and resolve customer issues effectively.
• Maintain strong product knowledge to guide customers and enhance their overall experience.
• Accurately document customer interactions, feedback, and cases in the CRM system.
• Collaborate with internal teams to ensure timely issue resolution and customer updates.
• Proactively identify opportunities for process improvements to elevate service quality.
• Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.

Qualifications :

Requirements

• Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.
• Provide accurate product information, support with order processing, and resolve customer issues effectively.
• Maintain strong product knowledge to guide customers and enhance their overall experience.
• Accurately document customer interactions, feedback, and cases in the CRM system.
• Collaborate with internal teams to ensure timely issue resolution and customer updates.
• Proactively identify opportunities for process improvements to elevate service quality.
• Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.
  
  

• High School Diploma or Technical Diploma (minimum).
• Previous experience in customer service or a related field is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems is a plus.
  
  

• High School Diploma or Technical Diploma (minimum).
• Previous experience in customer service or a related field is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems is a plus

JOB PURPOSE :

Customer Service is a key function in the OTD department and represents one of the organization's faces to its customers. The Customer Service Supervisor plays a crucial role in impacting overall customer satisfaction. This role requires multitasking, meeting tight deadlines, and succeeding both independently and as part of a team.

As a Customer Service Supervisor, you will oversee a team of approximately 6–10 people. Your responsibilities include planning, directing, and coordinating Customer Service activities at your location, with significant coordination with internal and external stakeholders. The role involves developing the department and the business by implementing local and international policies, strategies, and goals. You will develop and implement best practices and improvement initiatives to enhance customer experience and foster a culture of continuous improvement within your region, ensuring organizational objectives are met.

KEY RESPONSIBILITIES :

• Set clear objectives and actively monitor team performance, fostering engagement and teamwork.
• Track and improve customer service KPIs, developing action plans to exceed targets.
• Oversee CSR activities, including customer communications, order status, product availability, and financial close processes.
• Ensure clear and professional communication with internal teams and customers.
• Maintain compliance with internal procedures while enhancing customer experience.
• Act as a liaison between customers, sales managers, and internal stakeholders, ensuring quick responses.
• Monitor daily order activity and coordinate with logistics to resolve delivery issues.
• Provide exceptional customer service, managing difficult customers when necessary.
• Expertly use SAP and understand its impact on other systems.
• Innovate solutions based on product, customer, and market knowledge.
• Manage and resolve customer complaints in a timely manner.
• Provide pricing, availability, and scheduling information within established guidelines.
• Support master data accuracy and manage pricing roles as needed.
• Ensure audit requests are satisfied during the annual financial audit process.
• Support customer service representatives and back them up when necessary.
• Demonstrate problem-solving skills and adaptability in a dynamic environment.
• Have a solid understanding of INCOTERMS, payment terms, and banking documentation.
• Be familiar with month-end processes, credit/debit processes, and other financial aspects.

QUALIFICATIONS, EXPERIENCE, & SKILLS :

Minimum Qualification and Experience :

• University degree.
• 5+ years of experience in a reputable organization in related roles.
• Exposure to customer service roles is preferred.

Job Specific Skills :

• Excellent communication and problem-solving skills.
• Ability to work under pressure.
• Skills in MS reporting tools like Excel, PowerPoint, etc.

We’re committed to our people, customers, and communities. With approximately 6,500 employees across six continents, our diversity, vertical integration, and operational expertise position Tronox as a leading titanium dioxide producer worldwide. We embrace and celebrate the unique character and culture of every location, from Australia to Europe, South Africa, and beyond. We bring passion and dedication to every place we operate, every day.

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

We seek an energetic and enthusiastic Customer Service Administrator in Dammam, Saudi Arabia. The Customer Service Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer-facing activities in the field.

Responsibilities and key activities:

General administrative support for Sales and Maintenance Supervisors:

Service Sales support activities

1. Sends customer letters and supports mass updates in maintenance contracts
2. Processes maintenance contract cancellation requests and informs Billing Administrator when invoice cancellation or credit note creation is required
3. Supports preparation of new maintenance contracts from NEB or competition and for renegotiations
4. Supports VB Sales activities (documentation, quality checks, internal handover packs, etc.)
5. Carries out data checks and quality audits for new contracts from the KONE Shared Service Center
6. Supports specific tasks from sales (e.g., contract creation)
7. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Maintenance Operations support activities

1. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input
2. Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP
3. Supports in repair and maintenance visit planning and communication with customer
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response
5. Creates planned service repairs when needed
6. Supports technician and supervisor in material-related requests (PR creation, check availability, and follow up on delivery)

Specialized administration and support tasks:

Repair Tendering activities:

1. Validates repair sales leads and any missing information with the help of a Maintenance Technician or Technical Helpdesk
2. Liaises with the Maintenance Supervisor on the progress of sales leads, tenders, and orders
3. Converts the sales lead to a tender depending on the contract coverage
4. Pre-alerts customer of coming tender, ensures we have the decision maker’s correct contact details, communicates the tender to the decision maker, and ensures the customer received it correctly
5. Proactively explains the tender content and value to the customer
6. Follows up with the customer to check on the customer's decision in a timely manner and to ensure we get the order
7. Answers customer's questions about the tender content, price level, discounts, and scheduling
8. Creates the work/service order and confirms the order was received and created
9. Receives and resolves customer queries and complaints about repairs forwarded from customer service
10. Manages the repair sales funnel and reviews targets in the sales cockpit to ensure we reach our repair business target

3rd party inspection administration:

1. Analyzes inspection needs and schedules individual inspections
2. Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin, and follows up closing the remarks
3. Creates service/work orders and requests spare parts
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response

Support in public tenders

1. Supports sales in proposal creation (public tenders)
2. Assists in contract and sales order creation for public bids (admin handover)
3. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Support in customer reporting

1. Verifies and inputs customer data in customer portals (mainly done in KONE SSC)
2. Prepares working instructions for KONE SSC to input relevant information to customer portals
3. Takes ownership of customer queries forwarded from the first level and follows up with salespersons and other services to get a response.

Are you the one?

1. Diploma or higher will be advantageous.
2. 1 - 2 years of experience in a similar role with a strong focus on administration tasks.
3. Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
4. Excellent organizational skills – able to perform duties with minimal supervision.
5. Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
6. Excellent English language skills both spoken and written.
7. Considering nationalization requirements, this position is open exclusively to Saudi nationals.

Please upload an updated copy of your CV to your application and shortlisted candidates will be sent an automated video interview to complete.

Responsibilities :

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, and comments, ensuring follow-up with the relevant parties to facilitate necessary actions.
• Liaison with other departments to ensure timely fulfillment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Be knowledgeable about all existing offerings of D&B.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Education :

Graduate

Work Experience :

• 3-5 years of experience in managing corporate customers and B2B customer service.

Other Skills/Requirements :

• Proven track record in customer service, corporate customer service preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage different stakeholders simultaneously.
• Ability to engage clients and manage expectations.