179 Business Systems jobs in Saudi Arabia

SWATX is seeking a Senior Business Systems Analyst to enhance our technology solutions through comprehensive business analysis and system evaluation. In this role, you will be responsible for understanding business requirements, analyzing system functionality, and facilitating improvements that align with the organization's strategic goals. As a key member of the team, you will provide expert guidance and work closely with stakeholders to ensure that technology systems effectively solve business challenges. Requirements Key Responsibilities:

• Collaborate with business units to gather and document detailed business requirements
• Analyze existing systems and processes to identify areas for improvement
• Translate business needs into technical specifications for development teams
• Facilitate communication and collaboration between business units and IT to ensure alignment
• Conduct gap analysis and impact assessments for proposed system changes
• Support the implementation of new systems and enhancements, ensuring they meet business objectives
• Develop and execute user acceptance testing (UAT) to validate system functionality against requirements
• Provide training and support to users on new systems and processes

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
• 5+ years of experience as a Business Systems Analyst or in a similar role
• Strong knowledge of business analysis methodologies and best practices
• Proficient in documenting and analyzing complex business processes
• Excellent communication and presentation skills, with the ability to engage stakeholders
• Experience with system testing and UAT processes
• Ability to work independently and collaboratively in a team environment
• Strong problem-solving skills and a detail-oriented approach

• Certification in Business Analysis (e.g., CBAP, CCBA) is a plus
• Familiarity with Agile and Scrum methodologies
• Experience with project management tools and methodologies

Required For A Software House Located KSA employees for a governmental project in Riyadh, SENIOR BUSINESS ANALYSTS

1. Responsible and accountable for eliciting, analyzing, validating, specifying, verifying, and managing the real needs of the project stakeholders, including customers and end users across multiple domains.
2. Involved at some level throughout the entire system or software development life cycle.
3. Identify project stakeholders and user classes. Document user class characteristics.
4. Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.
5. Write business and system requirements specifications.
6. Decompose high-level business and user requirements into functional and non-functional requirements.
7. Represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate.

Qualifications:

BSc & Exp. 8 years +

Package: 12000 SR + Medical Insurance & air Ticket (Employee + Family).

Contract: 12 Months

Right & Interested candidates kindly send your updated CV to

Subject: Senior Business Analyst

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Required For A Software House Located KSA require employees for a governmental project in Jubail, SENIOR BUSINESS SYSTEMS ANALYST

1. 5+ Strong knowledge of Business analyzing methodologies, tools and processes.
2. 5+ years' rich experience in Portal solutions (SharePoint) and all its components such as (ASP.NET, SharePoint administration, SharePoint development, vb.neL CP, etc.), Oracle ERP, DBs and readymade systems/Software.
3. Proven work experience in software development.
4. Solid knowledge of SQL & ERP DBs.
5. 3+ years' experience in system analysis and SDLC.
6. Certified Business Analysis Professional (CRAP) is Preferred.
7. Business process understanding.
8. Project Management, communication and teamwork skills.
9. Has minimum 3+ years' experience in the following fields: Software Design, Software Documentation, Software Testing, Software Maintenance.

Bachelor degree as minimum in Computer Engineering, Computer Science, Information Systems or Information Technology discipline.

6+ years

Package: 11500 - 12000 SR

Contract: 12 months

ASAP - Jubail

Right & Interested candidates kindly send your updated CV to

Subject: SENIOR BUSINESS SYSTEMS ANALYST

12+ years of experience in an IT business analytics role and business solutions analysis projects.

Demonstrated experience working with large-scale applications, including CRM and ERP solutions.

Solid foundation in project management methodologies.

Strong experience with MS Project and Project Server.

Proven experience in project management.

Ability to work effectively in a multi-cultural, bilingual environment.

Preferred certifications: Business Analyst, Six Sigma, PMP.

Effective verbal and written communication skills in English.

Strong communication skills to manage stakeholder relations.

Initiative and ability to work independently to achieve results.

Team player capable of working collaboratively.

Problem-solving skills with the ability to resolve issues and suggest alternatives.

Leadership qualities to lead and motivate teams.

Strong analytical skills, including requirements gathering and translating business needs into technical solutions.

Ability to analyze complex systems, troubleshoot, and isolate issues.

Capacity to work under tight deadlines and handle multiple tasks.

Ability to influence at all organizational levels.

Proficiency in SharePoint, InfoPath, Power Apps, Microsoft Office, .NET applications, and process modeling.

Responsible for compliance with FM policies and procedures.

Supports digitalization of FM Project Management operations and enhances PMO data visibility.

Analyzes processes, creates digital solutions, and recommends improvements.

Translates user discussions into business requirements and supports testing strategies.

Works independently, making technical decisions based on results.

Conducts testing, develops reports, and maintains technical documentation.

Provides training and support to FM users on various systems such as SAP, SharePoint, Procore, and Power BI.

Coordinates with IT support to ensure system changes and enhancements are implemented as planned.

Maintains high customer service standards and supports system improvements.

Additional responsibilities include managing FM project requests, supporting .NET applications and Power BI, and developing business reports.

12+ years of experience in an IT business analytics role and business solutions analysis projects.

Demonstrated experience working with large-scale applications, including CRM and ERP solutions.

Solid foundation in project management methodologies.

Strong experience with MS Project and Project Server.

Proven experience in project management.

Ability to work effectively in a multi-cultural, bilingual environment.

Preferred certifications: Business Analyst, Six Sigma, PMP.

Effective verbal and written communication skills in English.

Strong communication skills to manage stakeholder relations.

Initiative and ability to work independently to achieve results.

Team player capable of working collaboratively.

Problem-solving skills with the ability to resolve issues and suggest alternatives.

Leadership qualities to lead and motivate teams.

Strong analytical skills, including requirements gathering and translating business needs into technical solutions.

Ability to analyze complex systems, troubleshoot, and isolate issues.

Capacity to work under tight deadlines and handle multiple tasks.

Ability to influence at all organizational levels.

Proficiency in SharePoint, InfoPath, Power Apps, Microsoft Office, .NET applications, and process modeling.

Responsible for compliance with FM policies and procedures.

Supports digitalization of FM Project Management operations and enhances PMO data visibility.

Analyzes processes, creates digital solutions, and recommends improvements.

Translates user discussions into business requirements and supports testing strategies.

Works independently, making technical decisions based on results.

Conducts testing, develops reports, and maintains technical documentation.

Provides training and support to FM users on various systems such as SAP, SharePoint, Procore, and Power BI.

Coordinates with IT support to ensure system changes and enhancements are implemented as planned.

Maintains high customer service standards and supports system improvements.

Additional responsibilities include managing FM project requests, supporting .NET applications and Power BI, and developing business reports.

Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you are looking for ,webook.com is Saudi’s #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales.webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

The Director of Business Solutions will lead the delivery of tailored, high-value business solutions and customization projects within the Webook industry. This role acts as a bridge between clients, sales, and product/tech teams to design, deliver, and optimize solutions that meet client-specific needs and strengthen long-term relationships.

Key Responsibilities:

• Lead the scoping, planning, and execution of client-specific customization projects.
• Collaborate with clients to understand requirements and translate them into actionable solutions.
• Partner with product, technology, and operations teams to ensure timely and successful delivery.
• Develop frameworks for scalable customization processes while maintaining client flexibility.
• Oversee solution implementation, ensuring quality, efficiency, and alignment with business objectives.
• Provide consultative support to sales teams during pre-sales cycles to design tailored proposals.
• Track and report on project performance, ROI, and client satisfaction.
• Build and maintain strong client relationships to foster repeat business and upsell opportunities.

• 8–10 years of experience in business solutions, project management, or solution delivery.
• Strong background in managing customization projects, preferably in tech, SaaS, or event/entertainment platforms.
• Proven ability to translate business needs into technical and operational solutions.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strong project management skills (PMP, Agile, or similar certification is a plus).

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

At Unifonic, our Customer Success team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.

As a Technical Customer Success Manager , you willbe accountable for building and maintaining relationships with customers, influencing long-term strategic direction, and acting as a trusted advisor driving engagement at the CXO level with technology decision-makers.

Help us shape the future of communications by:

• Serving as a technical liaison between sales and product development teams to nurture deals through the sales process and assist in solution design, quote, proposal, RFP response, and other documentation requirements.

  
  

• Understanding the conversational automation platforms, their offerings/capabilities, and the problems that these offerings can solve for Enterprises in each Industry and each function.

  
  

• Attending meetings with Sales team members during which you will be required to understand customer pain points, customer requirements, and business goals and suggest the most appropriate solution for the customer.

  
  

• Participating in problem escalation and call prevention projects to help clients and other technical specialists increase their efficiency when using the company's products.

  
  

• Implementing product demos and pilots to showcase the company's value to prospects and clients.

  
  

• Providing timely, prioritized, and complete client-based feedback to Product Management, Sales, Support, and/or Development regarding client’s business cases.

  
  

• Building and implementing Success Plans for assigned customers.

  
  

• Managing day-to-day Customer Success functions for assigned customers.

  
  

• Increasing customer adoption of Unifonic services, while minimizing churn.

  
  

• Assisting the Sales/Account Management teams in upselling and cross-selling.

  
  

• Coordinating efforts for cross-functional needs.

  
  

What you will bring:

• Hands-on 5+ years of experience in selling technology solutions, managing Customer Success, Customer Experience, Customer Excellence, and/or Delivery in a related industry (SaaS, Telecommunications, etc).

  
  

• Bachelor's degree in Engineering, Software, or other IT-related fields.

  
  

• Experience in a technology-driven industry, PAAS and/or SAAS preferably.

  
  

• Ability to create a positive experience for the customers by maximizing service and/or product offerings and building relationships.

  
  

• Ability to think long-term while making decisions and building relationships.

  
  

• Ability to understand and solve customers' needs and problems.
  

  
  

• Excellent interpersonal and relationship-building skills: Leading multi-stakeholder relationships and closely collaborating with virtual teams.

  
  

• Fluency in Arabic and English with excellent writing/editing and verbal communication skills.

  
  

As a Unifone you will receive a range of benefits:

• Competitive salary and bonus.

  
  

• Unifonic share scheme (we are all owners!).

  
  

• 30 holiday days after your first anniversary.

  
  

• Your Birthday off!

  
  

• Flexible working arrangements.

  
  

• Spend up to 25 Days per year working from anywhere in the world!

  
  

• Paid leave for new parents.

  
  

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

At Unifonic, our Customer Success team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.

As a Technical Customer Success Manager , you willbe accountable for building and maintaining relationships with customers, influencing long-term strategic direction, and acting as a trusted advisor driving engagement at the CXO level with technology decision-makers.

Help us shape the future of communications by:

• Serving as a technical liaison between sales and product development teams to nurture deals through the sales process and assist in solution design, quote, proposal, RFP response, and other documentation requirements.

• Understanding the conversational automation platforms, their offerings/capabilities, and the problems that these offerings can solve for Enterprises in each Industry and each function.

• Attending meetings with Sales team members during which you will be required to understand customer pain points, customer requirements, and business goals and suggest the most appropriate solution for the customer.

• Participating in problem escalation and call prevention projects to help clients and other technical specialists increase their efficiency when using the company's products.

• Implementing product demos and pilots to showcase the company's value to prospects and clients.

• Providing timely, prioritized, and complete client-based feedback to Product Management, Sales, Support, and/or Development regarding client’s business cases.

• Building and implementing Success Plans for assigned customers.

• Managing day-to-day Customer Success functions for assigned customers.

• Increasing customer adoption of Unifonic services, while minimizing churn.

• Assisting the Sales/Account Management teams in upselling and cross-selling.

• Coordinating efforts for cross-functional needs.

What you will bring:

• Hands-on 5+ years of experience in selling technology solutions, managing Customer Success, Customer Experience, Customer Excellence, and/or Delivery in a related industry (SaaS, Telecommunications, etc).

• Bachelor's degree in Engineering, Software, or other IT-related fields.

• Experience in a technology-driven industry, PAAS and/or SAAS preferably.

• Ability to create a positive experience for the customers by maximizing service and/or product offerings and building relationships.

• Ability to think long-term while making decisions and building relationships.

• Ability to understand and solve customers' needs and problems.
  

• Excellent interpersonal and relationship-building skills: Leading multi-stakeholder relationships and closely collaborating with virtual teams.

• Fluency in Arabic and English with excellent writing/editing and verbal communication skills.

As a Unifone you will receive a range of benefits:

• Competitive salary and bonus.

• Unifonic share scheme (we are all owners!).

• 30 holiday days after your first anniversary.

• Your Birthday off!

• Flexible working arrangements.

• Spend up to 25 Days per year working from anywhere in the world!

• Paid leave for new parents.

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we're so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

At Unifonic, our Customer Success team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.

As a Technical Customer Success Manager , you willbe accountable for building and maintaining relationships with customers, influencing long-term strategic direction, and acting as a trusted advisor driving engagement at the CXO level with technology decision-makers.

Help us shape the future of communications by:

• Serving as a technical liaison between sales and product development teams to nurture deals through the sales process and assist in solution design, quote, proposal, RFP response, and other documentation requirements.

  
  

• Understanding the conversational automation platforms, their offerings/capabilities, and the problems that these offerings can solve for Enterprises in each Industry and each function.

  
  

• Attending meetings with Sales team members during which you will be required to understand customer pain points, customer requirements, and business goals and suggest the most appropriate solution for the customer.

  
  

• Participating in problem escalation and call prevention projects to help clients and other technical specialists increase their efficiency when using the company's products.

  
  

• Implementing product demos and pilots to showcase the company's value to prospects and clients.

  
  

• Providing timely, prioritized, and complete client-based feedback to Product Management, Sales, Support, and/or Development regarding client's business cases.

  
  

• Building and implementing Success Plans for assigned customers.

  
  

• Managing day-to-day Customer Success functions for assigned customers.

  
  

• Increasing customer adoption of Unifonic services, while minimizing churn.

  
  

• Assisting the Sales/Account Management teams in upselling and cross-selling.

  
  

• Coordinating efforts for cross-functional needs.

  
  

What you will bring:

• Hands-on 5+ years of experience in selling technology solutions, managing Customer Success, Customer Experience, Customer Excellence, and/or Delivery in a related industry (SaaS, Telecommunications, etc).

  
  

• Bachelor's degree in Engineering, Software, or other IT-related fields.

  
  

• Experience in a technology-driven industry, PAAS and/or SAAS preferably.

  
  

• Ability to create a positive experience for the customers by maximizing service and/or product offerings and building relationships.

  
  

• Ability to think long-term while making decisions and building relationships.

  
  

• Ability to understand and solve customers' needs and problems.
  

  
  

• Excellent interpersonal and relationship-building skills: Leading multi-stakeholder relationships and closely collaborating with virtual teams.

  
  

• Fluency in Arabic and English with excellent writing/editing and verbal communication skills.

  
  

As a Unifone you will receive a range of benefits:

• Competitive salary and bonus.

  
  

• Unifonic share scheme (we are all owners!).

  
  

• 30 holiday days after your first anniversary.

  
  

• Your Birthday off!

  
  

• Flexible working arrangements.

  
  

• Spend up to 25 Days per year working from anywhere in the world!

  
  

• Paid leave for new parents.

  
  

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

At Unifonic, our Customer Success team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.

As a Technical Customer Success Manager , you willbe accountable for building and maintaining relationships with customers, influencing long-term strategic direction, and acting as a trusted advisor driving engagement at the CXO level with technology decision-makers.

Help us shape the future of communications by:

• Serving as a technical liaison between sales and product development teams to nurture deals through the sales process and assist in solution design, quote, proposal, RFP response, and other documentation requirements.

• Understanding the conversational automation platforms, their offerings/capabilities, and the problems that these offerings can solve for Enterprises in each Industry and each function.

• Attending meetings with Sales team members during which you will be required to understand customer pain points, customer requirements, and business goals and suggest the most appropriate solution for the customer.

• Participating in problem escalation and call prevention projects to help clients and other technical specialists increase their efficiency when using the company's products.

• Implementing product demos and pilots to showcase the company's value to prospects and clients.

• Providing timely, prioritized, and complete client-based feedback to Product Management, Sales, Support, and/or Development regarding client’s business cases.

• Building and implementing Success Plans for assigned customers.

• Managing day-to-day Customer Success functions for assigned customers.

• Increasing customer adoption of Unifonic services, while minimizing churn.

• Assisting the Sales/Account Management teams in upselling and cross-selling.

• Coordinating efforts for cross-functional needs.

What you will bring:

• Hands-on 5+ years of experience in selling technology solutions, managing Customer Success, Customer Experience, Customer Excellence, and/or Delivery in a related industry (SaaS, Telecommunications, etc).

• Bachelor's degree in Engineering, Software, or other IT-related fields.

• Experience in a technology-driven industry, PAAS and/or SAAS preferably.

• Ability to create a positive experience for the customers by maximizing service and/or product offerings and building relationships.

• Ability to think long-term while making decisions and building relationships.

• Ability to understand and solve customers' needs and problems.
  

• Excellent interpersonal and relationship-building skills: Leading multi-stakeholder relationships and closely collaborating with virtual teams.

• Fluency in Arabic and English with excellent writing/editing and verbal communication skills.

As a Unifone you will receive a range of benefits:

• Competitive salary and bonus.

• Unifonic share scheme (we are all owners!).

• 30 holiday days after your first anniversary.

• Your Birthday off!

• Flexible working arrangements.

• Spend up to 25 Days per year working from anywhere in the world!

• Paid leave for new parents.