220 Business Systems jobs in Saudi Arabia

To analyse business needs and operational processes in order to identify opportunities for improvement, design effective system solutions, and ensure alignment between business requirements and technological capabilities.

1. Gather, document, and analyse business requirements from stakeholders and translate them into functional and technical specifications.
2. Evaluate current business processes and recommend improvements or automation opportunities.
3. Prepare detailed documentation such as Business Requirements Documents (BRD) and System Requirements Specifications (SRS).
4. Collaborate with development teams to ensure that technical solutions meet business needs.
5. Participate in solution design and feasibility analysis from both business and technical perspectives.
6. Act as a liaison between business units and IT teams to ensure clear communication and mutual understanding.
7. Support user acceptance testing (UAT) and validate that solutions meet specified requirements.
8. Develop business reports, data analysis, and presentations to support strategic decision-making.
9. Monitor and evaluate solution performance post-implementation to ensure expected outcomes are achieved.
10. Stay up to date with industry trends, digital transformation, and business process improvement best practices.

Qualifications and Experience:

• Education: Bachelor's degree in Information Systems, Computer Science, or a related field.
• Experience: 5–7 years of experience in business analysis, systems analysis, or solution design.
• Experience with digital transformation or enterprise system projects is an advantage.

Required Skills:

• Strong analytical and problem-solving skills.
• Proficiency in business process modeling (BPMN) and diagramming tools (e.g., Microsoft Visio, Lucidchart).
• Familiarity with business analysis and project management tools (e.g., Jira, Confluence, Trello).
• Good understanding of Agile and Waterfall development methodologies.
• Excellent communication and interpersonal skills; ability to work across departments.
• Strong documentation and presentation skills.
• Fluency in English and Arabic (written and spoken).

Overview

A unique opportunity to join Ehata Financial, a CMA-regulated independent advisory firm specialized in financial risk management, debt advisory, and arranging in Saudi Arabia.

At Ehata, we support organizations in identifying, assessing, and managing risks across financial, operational, and compliance areas. Our work is rooted in leading financial risk management frameworks, and we partner with a diverse client base including listed firms, private companies, financial institutions, and government entities.

As you grow with us, you will gain exposure to business process analysis, system requirements gathering, and designing solutions that enhance organizational efficiency, resilience, and decision-making. Most training is delivered through an apprenticeship model, fostering continuous learning and professional development tailored to a system analyst's role. Your Impact

You will bridge business needs with technology solutions, driving efficiency, automation, and data-driven insights. You will collaborate closely with the business teams, technology specialists, and senior management — ensuring alignment with strategy while enhancing risk management systems and processes.

Key Responsibilities

• Collaborate with stakeholders to identify, analyze, and document business and system requirements.
• Own and maintain end-to-end documentation including business process flows, functional/technical specifications, deployment guides, and user manuals.
• Evaluate existing business processes and recommend improvements, automation opportunities, and efficiency gains.
• Translate business needs into functional and technical specifications for IT teams.
• Work with developers and system engineers to design and deploy secure, scalable, and user-friendly solutions across cloud-based environments (Oracle Cloud, AWS, etc.).
• Support the development of databases (SQL, Django) and automation tools (Python, Google App Script) to optimize workflows.
• Act as a liaison between business units, product owners, and IT to ensure alignment with organizational goals.
• Communicate technical details effectively to non-technical stakeholders.
• Prepare detailed documentation including business process flows, system architecture, and user guides.
• Maintain up-to-date knowledge base for internal use and compliance.
• Conduct statistical analysis and data interpretation to support decision-making and performance optimization.
• Develop dashboards and visualization tools to communicate insights clearly to management.
• Design and execute test scenarios, scripts, and UAT activities.
• Incorporate data governance and cybersecurity standards in system design and documentation.

Qualifications

• Bachelor's degree in computer science, IT, or related field.
• 1–3 years' experience in business/system analysis, automation, or data management.
• Hands-on skills in Python, SQL, Excel (VBA), and data visualization.
• Strong analytical & problem-solving skills, with solid documentation capabilities.
• Bilingual (Arabic & English).
• Certifications in Cloud, Data Analytics, or Cybersecurity are a plus.

Overall Responsibilities

• Collect, analyze, and document business and system requirements.
• Support development and IT teams in delivering optimized and secure solutions.
• Analyze existing systems, business models, and data flows for improvement.
• Document projects (functional specs, user guides, process flows).
• Liaise with product owners, developers, and support teams to ensure system performance.
• Execute and validate UAT and testing scripts, ensuring solutions meet business needs.
• Monitor and support security standards across systems, applications, and networks.

The application window is expected to close on: October 15 th , 2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team
Are you ready to be part of a diverse and dynamic team that's shaping the future of SaaS? We're a
fun, collaborative group
of experts, leading the way in
SaaS Onboarding, Operational Excellence, Security & Governance, and cutting-edge AI innovations
. Our team thrives on solving complex challenges, building innovative solutions, and driving meaningful impact across the organization.

Your Impact

• Manage and operate applications used by Cisco employees.
• Consolidate and migrate multiple instances of an application into a single version through analysis, impact assessment, and communication.
• Follow processes and procedures to onboard new applications and review tenant settings.
• Approve new license requests and downgrade unused licenses.
• Implement and document processes related to enterprise licensing, including upgrades and downgrades.
• Ensure adequate support resources are available for Cisco employees.
• Create and manage the support SharePoint site for the application.
• Examine current business procedures and recommend improvements.
• Document updates to operational and support processes.
• Design, test, and implement automations (API, workflow, Power Platform/Automate).
• Implement governance and security best practices.
• Utilize project management skills for planning and managing project lifecycles.
• Proficiently create PowerPoint presentations and present to all organizational levels with clear, value-added messages.
• Serve as a liaison, engaging and connecting with dependent teams.
• Manage vendor relationships.
• Engage stakeholders effectively.
• Follow Agile methodologies.
• Communicate effectively in resolution management, negotiation, and handling difficult conversations.
• Assist with contract renewals.

Minimum Qualifications

• Bachelor's degree in business administration, Information Technology, Computer Science, or a related field.
• 3 plus years of experience in application management, business analysis, or a related role.
• Proficiency in application management consolidation and migration, including experience with enterprise licensing.
• Strong analytical and problem-solving skills, with the ability to conduct impact assessments and recommend process improvements.

Preferred Qualifications:

• Over 5 years of experience in application management, business analysis, or a related field, preferably within a large organization.
• Familiarity with WalkMe Admin Center functionalities
• Completion of WalkMe Admin certifications, including:
• WalkMe Fundamentals
• Technical Configuration & Ground School (recommended)
• Strong understanding of Cisco data security, privacy, and compliance framework
• Excellent attention to detail; high integrity in handling sensitive access and audit logs
• Experience working within a large enterprise IT or security function preferred
• Experience with automation tools such as APIs and Microsoft Power Platform/Automate.
• Demonstrated ability to create and deliver impactful PowerPoint presentations to various organizational levels.

#
Why Cisco

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

12+ years of experience in an IT business analytics role and business solutions analysis projects.

Demonstrated experience working with large-scale applications, including CRM and ERP solutions.

Solid foundation in project management methodologies.

Strong experience with MS Project and Project Server.

Proven experience in project management.

Ability to work effectively in a multi-cultural, bilingual environment.

Preferred certifications: Business Analyst, Six Sigma, PMP.

Effective verbal and written communication skills in English.

Strong communication skills to manage stakeholder relations.

Initiative and ability to work independently to achieve results.

Team player capable of working collaboratively.

Problem-solving skills with the ability to resolve issues and suggest alternatives.

Leadership qualities to lead and motivate teams.

Strong analytical skills, including requirements gathering and translating business needs into technical solutions.

Ability to analyze complex systems, troubleshoot, and isolate issues.

Capacity to work under tight deadlines and handle multiple tasks.

Ability to influence at all organizational levels.

Proficiency in SharePoint, InfoPath, Power Apps, Microsoft Office, .NET applications, and process modeling.

Responsible for compliance with FM policies and procedures.

Supports digitalization of FM Project Management operations and enhances PMO data visibility.

Analyzes processes, creates digital solutions, and recommends improvements.

Translates user discussions into business requirements and supports testing strategies.

Works independently, making technical decisions based on results.

Conducts testing, develops reports, and maintains technical documentation.

Provides training and support to FM users on various systems such as SAP, SharePoint, Procore, and Power BI.

Coordinates with IT support to ensure system changes and enhancements are implemented as planned.

Maintains high customer service standards and supports system improvements.

Additional responsibilities include managing FM project requests, supporting .NET applications and Power BI, and developing business reports.

Essential Functions

• Successfully deliver end user/Super user trainings for Hospital users
• Learn HIS/EMR application from product team
• Derive the training needs and assign tasks to Training support team
• Conduct end user training of application.
• Manage training sessions and create schedules
• Prepare team to deliver training
• Conduct training assessments
• Ensure that end users provided with adequate hands-on training for end users
• Conduct end user surveys to collect training feedback and act on feedback
• Validate user manuals and training material
• Ensure that product is configured appropriately to demonstrate agreed workflow for each role/department
• Ensure that Training signoff from each role and department is obtained

Qualifications

• Master's Degree Post Graduate Science/Bachelor Pharmacy or equivalent Pref
• English Fluency Spoken and English
• Advanced computer applications like Microsoft excel, word, Inbox etc.
• Should have Advanced understanding of Drug development lifecycle and Overall Clinical research process

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more

Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you are looking for , webook.com is Saudi’s #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

The Director of Business Solutions will lead the delivery of tailored, high-value business solutions and customization projects within the Webook industry. This role acts as a bridge between clients, sales, and product/tech teams to design, deliver, and optimize solutions that meet client-specific needs and strengthen long-term relationships.

Key Responsibilities:

• Lead the scoping, planning, and execution of client-specific customization projects.
• Collaborate with clients to understand requirements and translate them into actionable solutions.
• Partner with product, technology, and operations teams to ensure timely and successful delivery.
• Develop frameworks for scalable customization processes while maintaining client flexibility.
• Oversee solution implementation, ensuring quality, efficiency, and alignment with business objectives.
• Provide consultative support to sales teams during pre-sales cycles to design tailored proposals.
• Track and report on project performance, ROI, and client satisfaction.
• Build and maintain strong client relationships to foster repeat business and upsell opportunities.

• 8–10 years of experience in business solutions, project management, or solution delivery.
• Strong background in managing customization projects, preferably in tech, SaaS, or event/entertainment platforms.
• Proven ability to translate business needs into technical and operational solutions.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strong project management skills (PMP, Agile, or similar certification is a plus).

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

At Unifonic, our Customer Success team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.

As a Technical Customer Success Manager , you willbe accountable for building and maintaining relationships with customers, influencing long-term strategic direction, and acting as a trusted advisor driving engagement at the CXO level with technology decision-makers.

Help us shape the future of communications by:

• Serving as a technical liaison between sales and product development teams to nurture deals through the sales process and assist in solution design, quote, proposal, RFP response, and other documentation requirements.

• Understanding the conversational automation platforms, their offerings/capabilities, and the problems that these offerings can solve for Enterprises in each Industry and each function.

• Attending meetings with Sales team members during which you will be required to understand customer pain points, customer requirements, and business goals and suggest the most appropriate solution for the customer.

• Participating in problem escalation and call prevention projects to help clients and other technical specialists increase their efficiency when using the company's products.

• Implementing product demos and pilots to showcase the company's value to prospects and clients.

• Providing timely, prioritized, and complete client-based feedback to Product Management, Sales, Support, and/or Development regarding client’s business cases.

• Building and implementing Success Plans for assigned customers.

• Managing day-to-day Customer Success functions for assigned customers.

• Increasing customer adoption of Unifonic services, while minimizing churn.

• Assisting the Sales/Account Management teams in upselling and cross-selling.

• Coordinating efforts for cross-functional needs.

What you will bring:

• Hands-on 5+ years of experience in selling technology solutions, managing Customer Success, Customer Experience, Customer Excellence, and/or Delivery in a related industry (SaaS, Telecommunications, etc).

• Bachelor's degree in Engineering, Software, or other IT-related fields.

• Experience in a technology-driven industry, PAAS and/or SAAS preferably.

• Ability to create a positive experience for the customers by maximizing service and/or product offerings and building relationships.

• Ability to think long-term while making decisions and building relationships.

• Ability to understand and solve customers' needs and problems.
  

• Excellent interpersonal and relationship-building skills: Leading multi-stakeholder relationships and closely collaborating with virtual teams.

• Fluency in Arabic and English with excellent writing/editing and verbal communication skills.

As a Unifone you will receive a range of benefits:

• Competitive salary and bonus.

• Unifonic share scheme (we are all owners!).

• 30 holiday days after your first anniversary.

• Your Birthday off!

• Flexible working arrangements.

• Spend up to 25 Days per year working from anywhere in the world!

• Paid leave for new parents.

About Boutique Group

Boutique Group is redefining luxury hospitality by transforming Saudi Arabia's most iconic historic and cultural palaces into ultra-luxury boutique hotels. With a commitment to storytelling, authenticity, and excellence, curating exceptional hospitality experiences that celebrate the Kingdom's rich history while setting new benchmarks in the industry. Boutique Group's growing portfolio includes The Red Palace, Al Hamra Palace, and Tuwaiq Palace, each being meticulously restored to preserve its historical significance while being reimagined for contemporary of ultra-luxury hospitality.

At Boutique Group, we lead the way in redefining what's possible. Taking the exquisite, making it extraordinary, we are a culture that celebrates transformation. A young company for a youthful nation, our energy is honed and harnessed by the mentorship of hospitality's leading names. Here, you can be part of something bigger, crafting luxury hospitality's next chapter.

Job Details

Job Title

Business Solutions Senior Specialist

Reports to

Business Solutions and applications Senior Manager

Section

IT

Department

Business Solutions

Job Purpose

To lead the execution of complex business solutions activities across ERP and systems by managing business requirements, validating process enhancements, coordinating UX/UI reviews, and ensuring solution alignment with operational needs. The role plays a key part in translating functional goals into technology deliverables while ensuring system usability and process integration.

Key Accountabilities

Operational Plans

• Contribute to the successful execution of system enhancement plans by coordinating requirement gathering, process analysis, and design validation.
• Support business transformation projects by translating user needs into actionable solution specifications.

Policies, Systems, Processes, Procedures, and Standards

• Apply standardized documentation templates and analysis methodologies to ensure consistency and traceability of all business requirements.
• Maintain alignment with established IT governance standards.

Requirement Gathering

• Lead structured interviews, requirement workshops, and process reviews to capture business needs across Oracle ERP, Finance, and related systems.
• Develop and maintain functional specifications, BRDs, and use case documentation that align with system capabilities and business expectations.
• Validate and track requirement implementation progress, managing updates to the requirement repository as changes are introduced.

Process Mapping

• Collaborate with departments to assess current workflows and propose process enhancements during system rollout or reconfiguration.
• Design future-state process maps and recommend efficiency improvements that align with digital best practices.
• Support the identification of automation opportunities in repetitive, manual business processes.

Solution Integration Oversight

• Document and validate business-side integration needs across multiple platforms and ensure coordination between systems such as ERP, POS, HRIS, and finance solutions.
• Monitor system dependencies during configuration or release cycles and escalate integration risks to the Senior Manager.
• Collaborate with technical teams to ensure that integration reflects business logic and maintain data consistency.

UX/UI Design

• Review wireframes, prototypes, and functional screens to ensure alignment with business user experience expectations.
• Coordinate feedback loops between users and developers to enhance usability, layout consistency, and user interface intuitiveness.
• Support refinement of UI logic based on test sessions, feedback reviews, and process validation outcomes.

Documentation and Reporting

• Maintain all functional solution documentation, including version-controlled requirements, process diagrams, and business case inputs.
• Prepare weekly updates on assigned deliverables, including requirement status, pending clarifications, and risks impacting implementation.

Qualifications, Experience

Education:

Bachelor's degree in computer science, Information Technology, or a related field.

Experience:

3-4 years of Experience in any related field

About the Company:

Albilad Capital, the investment arm of Bank Albilad, was established in 2008 with a current capital of 500,000,000 Saudi Riyals, licensed by the Saudi Capital Market Authority (License No to provide dealing activities, arrangement, advisory, custody, investment management and funds operations as well as investment management of securities. Albilad Capital seeks to meet the needs of individual and institutional investors by providing innovative and Sharia-compliant investment products and services, including Investment Banking Advisory, Corporate Finance, Custody and Brokerage Services, in addition to Asset Management Services through Investment Funds and Discretionary Portfolio Management (DPM).

About the Role:

The AVP – Business Solutions is responsible for leading the strategic standardization and execution of business analysis practices across the company. This role owns the development and implementation of a unified BA framework that enhances requirement elicitation, improves requirement quality, and accelerates project delivery. By driving cross-functional collaboration, engaging stakeholders, and coordinating with IT and vendors, the AVP ensures that business requirements are captured accurately, efficiently, and in alignment with regulatory standards and organizational goals. This role plays a critical part in enabling transformation initiatives by delivering high-impact, techno-functional solutions that support the company business and investment strategies.

Key Responsibilities & Accountabilities:

Business Analysis Leadership

• Define and implement a standardized business analysis framework across the company.
• Ensure consistent delivery of high-quality business requirements across all units.
• Monitor and improve BA performance metrics, including turnaround time and quality.
• Lead the development and adoption of BA tools, templates, and best practices.

Stakeholder Engagement & Requirement Management

• Facilitate structured requirement elicitation sessions with internal stakeholders.
• Validate and prioritize business needs to ensure alignment with strategic goals.
• Resolve requirement ambiguities through collaborative analysis and documentation.
• Maintain strong relationships with business units to ensure ongoing alignment and feedback.

Vendor & IT Collaboration

• Coordinate with IT and vendors to ensure solutions meet business and regulatory requirements.
• Support vendor selection and evaluation processes from a business analysis perspective.
• Translate business needs into functional specifications for external solution providers.
• Monitor vendor deliverables to ensure alignment with documented requirements.

Regulatory & Domain Expertise

• Ensure all business requirements comply with Saudi regulatory frameworks.
• Integrate capital markets domain knowledge into requirement analysis and solution design.
• Act as a subject matter expert on investment products and operational processes.
• Liaise with compliance and legal teams to validate regulatory alignment of solutions.

Team Direction & Capability Building

• Mentor and develop junior business analysts to build internal capability.
• Set clear goals and execution plans for cross-functional project teams.
• Promote a culture of continuous improvement and knowledge sharing within the BA function.
• Lead performance reviews and provide feedback to enhance team effectiveness.

Qualifications:

Education

• Bachelor's degree in (technology).
• CBAP, TOGAF or business analysis certifications is a plus.

Experience

• Minimum 8-12 years' experience in financial services industry with at least 3 years in capital markets working in technology department.

Required Skills:

• Competent knowledge in English and Arabic, Spoken and Written.
• In-depth knowledge about CMA, Saudi Regulators and relevant regulations.
• Strong leadership skills with the ability to lead and motivate a team.
• Excellent communication and interpersonal skills for effective collaboration.
• Strong analytical and problem-solving skills for issue resolution.