184 Business Requirements jobs in Saudi Arabia

Job Description

What you get to do in this role :

The Expert Services team at ServiceNow collaborates with customers to help achieve their business outcomes by providing prescriptive guidance. As part of this diverse team, you will work with customers to drive platform adoption, increase satisfaction, and demonstrate the value of their ServiceNow investment.

Within the Customer Excellence Group, we have product expert practices, including the Employee Workflows team, which focuses on HR Service Delivery solutions—covering implementation, advisory, best practices, innovation, and architecture for our customers and partners.

The Role

Principal Business Process Consultants (BPCs) develop long-term customer relationships through consulting and process improvements. They engage in early process design, partner with technical teams, lead workshops, gather requirements, and craft functional specifications to ensure solutions meet business needs, address compliance, and achieve successful outcomes through workflow analysis, automation, and collaboration.

What you get to do in this role :

• Collaborate with senior stakeholders to align on strategic goals, document requirements, and lead complex implementations.
• Demonstrate thought leadership in business processes during ambiguity or conflict.
• Analyze workflows to identify improvements, define success measures, share insights with product teams, and promote best practices.
• Mentor junior team members on solutions, expertise, and project challenges.
• Share learnings and contribute to continuous improvement of practices.
• Engage in customer-facing activities with some travel within EMEA.

Qualifications

To be successful in this role you have :

• Experience with integrating AI into workflows, decision-making, or problem-solving, including using AI tools, automating processes, or analyzing AI insights.
• Significant business process consulting experience in complex, global organizations within an enterprise software environment.
• Experience in defining and deploying future-state processes from a people, process, and technology perspective.
• Willingness to grow in ServiceNow NowAssist products.
• Excellent communication and presentation skills.
• Experience advising on product strategies aligned with business priorities.
• Strong interpersonal skills, customer-centric attitude, and experience working with diverse teams.
• Experience analyzing HR/ITSM strategies based on business needs.
• Fluency in Arabic and English is essential.

Additional Information

Work Personas

We support flexible work arrangements based on the nature of the work and location. Learn more here. Eligibility depends on the distance between your residence and the nearest ServiceNow office.

Equal Opportunity Employer

ServiceNow is committed to diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, or other protected categories.

Accommodations

If you require accommodations during the application process, contact

Export Control Regulations

Positions requiring access to controlled technology may need export approval. Employment is contingent on obtaining necessary licenses.

From Fortune. 2025 Fortune Media IP Limited. All rights reserved.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of this diverse team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

Within the Customer Excellence Group, we have product expert practices that form the Expert Services group. One of these practices is the Employee Workflows team which is responsible for the implementation, advisory, best practices, innovation, and architecture for our customers and partners, focusing on HR Service Delivery solutions.

The Role

Principal Business Process Consultants (BPCs) build long-term customer relationships through exceptional consulting and end-to-end process improvements. Leveraging their domain expertise, they are deeply engaged in the early stages of process design, partnering with technical consultants to lead workshops, gather requirements, and craft functional specifications. They ensure solutions align with business needs, address compliance deviations, and drive successful outcomes by analyzing workflows, implementing automation, and collaboration.

What you get to do in this role:

• Collaborate with senior stakeholders to align on strategic goals, document requirements, and lead more complex implementations compared to Senior Business Process Consultants

• Develop the ability to consistently demonstrate business process thought leadership to the customer during times of ambiguity or conflict

• Analyze current processes and workflows to identify improvement areas, define measures to evaluate improvement using the ServiceNow platform, and share insights with product teams, and advocate leading practices

• Coach and mentor junior team members (Senior BPC, BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise

• Share learnings and new practices across the BPC community

• Contribute towards continuous improvement of leading practices

• Customer facing role with some travel within EMEA

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

• Significant business process consulting experience within complex, global organizations with the ability to influence and consult in an Enterprise Software delivery environment

• Experience in defining and deploying future-state business processes and in identifying solutions from a people, process and technology perspective

• Experienceand/or willingness togrow in ServiceNow NowAssist products

• Excellent communicationandpresentationskills

• Experience inadvising and analysingProductstrategiesbased on business priorities

• Excellentinterpersonal skills, customer-centric attitude, and experience working with diverse team

• Experience in analysing and recommending HR/ITSM strategies based on business priorities

• Fluency in Arabic and English is essential

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

Responsible for analyzing, designing, documenting, and improving business processes to ensure operational efficiency and alignment with the organization’s strategic objectives. Utilizes business process modeling tools and methodologies such as BPMN.

Key Responsibilities:-

• Analyze existing business processes and identify opportunities for improvement and reengineering.
• Design process models using BPM tools (e.g., Bizagi, Visio, ARIS).
• Develop detailed documentation outlining process steps and stakeholder responsibilities.
• Collaborate with cross-functional teams to gather requirements and translate them into clear process models.
• Ensure designed processes comply with internal policies and regulatory standards.
• Support digital transformation initiatives and process optimization projects.
• Contribute to the development and periodic update of the institutional process manual.
  
  

• Bachelor’s degree in Computer Science, Information Technology, or an equivalent field.
• Minimum of 8 years of experience in modeling current and future-state business processes across organizations, preferably within government entities.
• Strong ability to create models using standardized modeling notations to ensure consistent representation of business processes.

The Business Process Engineering Consultant is responsible for analyzing, designing, and reengineering business processes to enhance efficiency, effectiveness, and alignment with organizational goals. This role focuses on current and future-state process modeling, utilizing best practices and standardized modeling techniques, especially within large-scale or government environments.

Key Responsibilities

• Analyze, design, and optimize end-to-end business processes across departments.
• Model current (“as-is”) and future (“to-be”) processes using standardized methodologies (e.g., BPMN).
• Identify process inefficiencies and recommend practical and innovative solutions.
• Collaborate with stakeholders to gather requirements and ensure alignment with strategic objectives.
• Support digital transformation initiatives through process reengineering and redesign.
• Ensure consistency and compliance of process models with internal standards and external regulations.
• Develop and maintain documentation and process manuals to support organizational knowledge and continuity.
  
  

• Bachelor’s degree in Information Technology or a related field.
• Minimum of 8 years of experience in studying and analyzing engineering service workflows, preferably in the municipal sector.

• Fixed-Term Contract / Project Management

Assystem is an international company with one mission: accelerate the energy transition around the world.

Finding solutions to climate change is the priority of the 21st century, and means switching to low-carbon energy. At Assystem, our mission is to accelerate the energy transition worldwide. To achieve this, our 7,500 Switchers combine their historical engineering expertise and project management with digital technologies.

In our 12 countries (Europe, Middle East, Asia) of operation, we are working on the production and distribution of low-carbon electricity, through the development of nuclear and renewable energies. We are also supporting the modernisation and development of energy grids, managing the setup and siting for new transmission and distribution networks, and using hydrogen to decarbonise the transport and industry sectors.

Job Description:

The Design Business Process Expert role is responsible for conducting thorough stakeholder interviews and gathering crucial information to develop IT Solution Tools-oriented Process Mapping and Process Workflow Diagrams. It is of utmost importance to ensure the seamless integration of users’ Business Requirements, with a primary focus on the PLAN and DO phases, working closely with the infrastructure implementation team. As a vital member of the QA Team with a good experience in both engineering and energy projects, the Design Business Process Expert will play a pivotal role in collecting Business Process information, preparing Workflow Diagrams, and suggesting appropriate IT Platform Solutions. By proactively addressing Integration and Software constraints upfront, the employee will minimize the necessity for frequent Workflow Diagram updates, thereby fostering a streamlined approach in defining Business Process Requirements during Phase II A. Additionally, the role involves overseeing the completion of IMS documentation for Digitalization on a Platform and ensuring readiness for IMS PHASE I and II Processes Workflow Diagrams implementation within the automated Software of the IT Infrastructure.

Key Responsibilities and Accountabilities:

1. Strategically gather information from stakeholders to develop and refine IT Solution Tools for effective Process Mapping and Workflow Diagrams.
2. Ensure the full integration of user business requirements, aligning IT solutions with project objectives.
3. Work collaboratively with the infrastructure implementation team during the PLAN and DO phases to ensure cohesive project progression.
4. Advise on and implement suitable IT Platform Solutions, addressing any integration and software constraints proactively.
5. Manage the completion and readiness of IMS documentation for digitalization, ensuring that IMS PHASE I and II processes are prepared for seamless integration within the IT infrastructure.

Qualifications:

• Bachelor’s degree in engineering, Computer Science, or related field required.
• Professional certification in Project Management or Business Process Management is preferred.

Work Experience:

• Minimum of 10 years’ experience in IT infrastructure projects, with extensive involvement in process mapping and business analysis.
• Previous experience in energy projects or similar high-stake environments is highly desirable.

Required Skills and Personality:

• Exceptional analytical and problem-solving skills.
• Proficiency in data management and workflow design software.
• Strong communication and interpersonal skills to effectively interact with all levels of the organization.
• Demonstrates strong leadership and decision-making capabilities.
• High level of integrity and professionalism.
• Adaptable and capable of working under pressure in a fast-paced environment.

Security clearance:

This role requires the successful candidate to hold a minimum of a Security Check (SC) clearance without any caveats to that clearance.

Due to the nature of work this role will be delivering and for the protection of certain assets, the successful candidate has to be a UK national or in MoD approved cases a Dual National from a non-ITAR country.

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter! Bring your unique contributions and help us shape the future.

Tech for People Unlocks the Future

At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.

Company Description

With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.

Devoteam Culture & Values:
True innovation is born from a powerful culture, fused with meaningful values.

Culture:

• Fair and courageous: Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.
• Ambition and results: Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth, and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment.
• Learning and innovating: Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence.
• Caring and sharing: A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration.

At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers.

Values:
1. Respect
2. Frankness
3. Passion
Knowing that success is the result of collaboration. Alone, we go faster, but together, we go further.

To know more about us, please visit:

Job Description

Summary Introduction:

We are seeking an experienced Business Process Management (BPM) professional with at least 5 years of hands-on experience across diverse operational improvement projects. The ideal candidate will possess a solid understanding of BPM principles, methodologies, and tools, with a proven ability to drive business process optimization.

Key Responsibilities:

• Stakeholder Engagement: Conduct interviews and workshops with business process owners and subject matter experts to understand and map existing processes.
• BPM Techniques Application: Apply BPM techniques, including process modeling (BPMN 2.0), business rule definition, data use analysis, and workflow optimization.
• Process Analysis and Design: Design and analyze current (As-Is) process flows, break down and structure business processes into hierarchical levels, identifying processes, sub-processes, activities, and tasks.
• Process Improvement: Define and track performance metrics (KPI) for processes. Identify bottlenecks and inefficiencies and recommend or implement process redesign to meet performance targets and objectives.
• BPM Tool Expertise: Experience with BPM modeling tools such as ARIS (preferred), Bizagi, Signavio, iServer, and Bizzdesign, to create and manage process models.
• Root Cause Analysis: Analyze processes to identify issues related to cost, quality, effectiveness, and efficiency. Trace the source of problems and work towards effective solutions.
• Documentation & Reporting: Document process policies and procedures, creating comprehensive process manuals for continuous improvement and operational consistency.

• Strong understanding of process performance measurement and optimization.
• Hands-on experience with BPM tools, particularly ARIS.
• Experience in analyzing and redesigning business processes to meet strategic objectives.
• Ability to work collaboratively with cross-functional teams to drive change.

Responsible for analyzing, designing, documenting, and improving business processes to ensure operational efficiency and alignment with the organization’s strategic objectives. Utilizes business process modeling tools and methodologies such as BPMN.

Analyze existing business processes and identify opportunities for improvement and reengineering.

Design process models using BPM tools (e.g., Bizagi, Visio, ARIS).

Develop detailed documentation outlining process steps and stakeholder responsibilities.

Collaborate with cross-functional teams to gather requirements and translate them into clear process models.

Ensure designed processes comply with internal policies and regulatory standards.

Support digital transformation initiatives and process optimization projects.

Contribute to the development and periodic update of the institutional process manual.

• Bachelor’s degree in Computer Science, Information Technology, or an equivalent field.
• Minimum of 8 years of experience in modeling current and future-state business processes across organizations, preferably within government entities.
• Strong ability to create models using standardized modeling notations to ensure consistent representation of business processes.

The Business Process Engineering Consultant is responsible for analyzing, designing, and reengineering business processes to enhance efficiency, effectiveness, and alignment with organizational goals. This role focuses on current and future-state process modeling, utilizing best practices and standardized modeling techniques, especially within large-scale or government environments.

Analyze, design, and optimize end-to-end business processes across departments.

Model current (“as-is”) and future (“to-be”) processes using standardized methodologies (e.g., BPMN).

Identify process inefficiencies and recommend practical and innovative solutions.

Collaborate with stakeholders to gather requirements and ensure alignment with strategic objectives.

Support digital transformation initiatives through process reengineering and redesign.

Ensure consistency and compliance of process models with internal standards and external regulations.

Develop and maintain documentation and process manuals to support organizational knowledge and continuity.

Job Qualification:-

Bachelor’s degree in Information Technology or a related field.

Minimum of 8 years of experience in studying and analyzing engineering service workflows, preferably in the municipal sector.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of this diverse team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

Within the Customer Excellence Group, we have product expert practices that form the Expert Services group. One of these practices is the Employee Workflows team which is responsible for the implementation, advisory, best practices, innovation, and architecture for our customers and partners, focusing on HR Service Delivery solutions.

The Role

Principal Business Process Consultants (BPCs) build long-term customer relationships through exceptional consulting and end-to-end process improvements. Leveraging their domain expertise, they are deeply engaged in the early stages of process design, partnering with technical consultants to lead workshops, gather requirements, and craft functional specifications. They ensure solutions align with business needs, address compliance deviations, and drive successful outcomes by analyzing workflows, implementing automation, and collaboration.

What you get to do in this role:

• Collaborate with senior stakeholders to align on strategic goals, document requirements, and lead more complex implementations compared to Senior Business Process Consultants

• Develop the ability to consistently demonstrate business process thought leadership to the customer during times of ambiguity or conflict

• Analyze current processes and workflows to identify improvement areas, define measures to evaluate improvement using the ServiceNow platform, and share insights with product teams, and advocate leading practices

• Coach and mentor junior team members (Senior BPC, BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise

• Share learnings and new practices across the BPC community

• Contribute towards continuous improvement of leading practices

• Customer facing role with some travel within EMEA

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• Significant business process consulting experience within complex, global organizations with the ability to influence and consult in an Enterprise Software delivery environment

• Experience in defining and deploying future-state business processes and in identifying solutions from a people, process and technology perspective

• Experienceand/or willingness togrow in ServiceNow NowAssist products

• Excellent communicationandpresentationskills

• Experience inadvising and analysingProductstrategiesbased on business priorities

• Excellentinterpersonal skills, customer-centric attitude, and experience working with diverse team

• Experience in analysing and recommending HR/ITSM strategies based on business priorities

• Fluency in Arabic and English is essential

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here () . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.