33 Business Relationship Management jobs in Saudi Arabia

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The organization is a flagship giga project under Saudi Arabia's Vision 2030 initiative, aiming to create a world-class entertainment, cultural and lifestyle destination. As a multibillion-dollar project, it will encompass vast infrastructure development, hospitality, retail and service sectors, which requires effective and large scale management of supplier relationships and supply chain risks.

The Assistant Manager - SRM will support the implementation of the organization's SRM strategic and operational agenda. This comprises finding and meeting strategic suppliers and partners. As well as onboarding suppliers, ensuring complete and up-to-date documentation, acting as the organization's point-of-contact to the suppliers, providing internal stakeholders with intelligence available on registered suppliers, and tracking supplier performance metrics across all projects within the organization.

Key Responsibilities :

• Supplier Relationship Management:
• Build and maintain strong relationships with key suppliers to ensure alignment with business objectives and service-level expectations
• Scout the market to find reputable partners for key bids and tenders
• Support the SRM Manager and Director in organization and meetings with key suppliers
• Serve as the primary point of contact for assigned suppliers, ensuring effective communication and timely issue resolution
• Monitor supplier performance through KPIs (e.g., quality, delivery, compliance) and drive continuous improvement initiatives
• Collaborate with internal stakeholders to align supplier capabilities with business needs and project goals
• Conduct regular supplier evaluations and risk assessments to identify concerns and recommend mitigation strategies
• Coordinate with cross-functional teams to support seamless project execution
• Ensure adherence to procurement policies, ethical standards, and sustainability goals
• Maintain accurate and current supplier records and documentation
• Conduct market research to identify and evaluate potential new vendors
• Supplier Performance Metrics Oversight:
• Conduct detailed performance analyses to measure supplier outputs against key performance indicators (KPIs), including quality, delivery timelines, cost efficiency, and compliance
• Support the development and delivery of supplier performance reports, highlighting trends, risks, and opportunities for continuous improvement
• Participate in regular supplier performance reviews and audits to ensure adherence to contractual obligations and established service standards
• Team Management, Learning & Development
• Oversee and mentor junior team members, providing guidance and support to encourage professional development and knowledge-sharing
• Promote a collaborative, inclusive, and performance-driven culture within the Supplier Relationship Management (SRM) team
• Contribute to capability building by supporting training initiatives and fostering continuous learning across the function
  
  

• 6+ years of experience in vendor management, procurement, or supply chain operations
• Bachelor's degree in Supply Chain Management, Business Administration, or a related field
• Preferred: Certified Professional in Supply Management (CPSM), Certified Supply Chain Professional (CSCP), Certified Purchasing Manager (CPM)
• Experience with KSA regulatory requirements
• Strong analytical skills with the ability to identify and address risks effectively
• Proven track record of managing supplier relationships and improving supplier performance
• Fluency in English is required, with proficiency in Arabic highly desirable
• Understanding of the local cultural and business landscape in Saudi Arabia through work experience in the region preferred

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Get notified about new Supplier Manager jobs in Riyadh, Riyadh, Saudi Arabia .

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Get AI-powered advice on this job and more exclusive features.

The organization is a flagship giga project under Saudi Arabia's Vision 2030 initiative, aiming to create a world-class entertainment, cultural and lifestyle destination. As a multibillion-dollar project, it will encompass vast infrastructure development, hospitality, retail and service sectors, which requires effective and large scale management of supplier relationships and supply chain risks.

The Assistant Manager - SRM will support the implementation of the organization's SRM strategic and operational agenda. This comprises finding and meeting strategic suppliers and partners. As well as onboarding suppliers, ensuring complete and up-to-date documentation, acting as the organization's point-of-contact to the suppliers, providing internal stakeholders with intelligence available on registered suppliers, and tracking supplier performance metrics across all projects within the organization.

Key Responsibilities :

• Supplier Relationship Management:
• Build and maintain strong relationships with key suppliers to ensure alignment with business objectives and service-level expectations
• Scout the market to find reputable partners for key bids and tenders
• Support the SRM Manager and Director in organization and meetings with key suppliers
• Serve as the primary point of contact for assigned suppliers, ensuring effective communication and timely issue resolution
• Monitor supplier performance through KPIs (e.g., quality, delivery, compliance) and drive continuous improvement initiatives
• Collaborate with internal stakeholders to align supplier capabilities with business needs and project goals
• Conduct regular supplier evaluations and risk assessments to identify concerns and recommend mitigation strategies
• Coordinate with cross-functional teams to support seamless project execution
• Ensure adherence to procurement policies, ethical standards, and sustainability goals
• Maintain accurate and current supplier records and documentation
• Conduct market research to identify and evaluate potential new vendors
• Supplier Performance Metrics Oversight:
• Conduct detailed performance analyses to measure supplier outputs against key performance indicators (KPIs), including quality, delivery timelines, cost efficiency, and compliance
• Support the development and delivery of supplier performance reports, highlighting trends, risks, and opportunities for continuous improvement
• Participate in regular supplier performance reviews and audits to ensure adherence to contractual obligations and established service standards
• Team Management, Learning & Development
• Oversee and mentor junior team members, providing guidance and support to encourage professional development and knowledge-sharing
• Promote a collaborative, inclusive, and performance-driven culture within the Supplier Relationship Management (SRM) team
• Contribute to capability building by supporting training initiatives and fostering continuous learning across the function
  
  

• 6+ years of experience in vendor management, procurement, or supply chain operations
• Bachelor's degree in Supply Chain Management, Business Administration, or a related field
• Preferred: Certified Professional in Supply Management (CPSM), Certified Supply Chain Professional (CSCP), Certified Purchasing Manager (CPM)
• Experience with KSA regulatory requirements
• Strong analytical skills with the ability to identify and address risks effectively
• Proven track record of managing supplier relationships and improving supplier performance
• Fluency in English is required, with proficiency in Arabic highly desirable
• Understanding of the local cultural and business landscape in Saudi Arabia through work experience in the region preferred

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Get notified about new Supplier Manager jobs in Riyadh, Riyadh, Saudi Arabia .

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Role Summary :

The Customer Relationship Manager (CRM) at Great Place to Work Middle East is responsible for developing, managing, and expanding strategic relationships with private and public sector clients in KSA. The role is pivotal in driving revenue growth, delivering a world-class client experience, and positioning GPTW as a long-term culture transformation partner. The CRM acts as a trusted advisor—guiding clients from initial engagement through to service delivery, certification, recognition, and ongoing renewal while ensuring alignment between client goals and GPTW’s solutions.

This is a client-facing role that requires a unique combination of consultative sales, relationship management, industry expertise, and project coordination skills.

Key Responsibilities :

Sales & Business Development

• Proactively promote and sell the full suite of Great Place to Work offerings : Certification, Culture Assessments, Advisory Services, Employer Branding Packages, and Recognition Programs.
• Conduct discovery sessions, tailored product demonstrations, proposal walkthroughs, and solution consultations to identify client needs and position GPTW as the ideal partner.
• Prepare and deliver compelling commercial proposals, pricing options, and strategic engagement plans in alignment with client goals.
• Identify, qualify, and manage sales opportunities across all customer lifecycle stages, from lead generation to contract closure.

Client Relationship Management

Account Strategy & Growth

Operational Excellence

Client Success & Advocacy

Market Engagement & Industry Insight

Performance Reporting & Forecasting

Requirements

Qualifications & Experience :

Key Skills & Competencies :

Riyadh, Saudi Arabia | Posted on 07/22/2025

Great Place To Work is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.

Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to capture truly, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification, Best Workplaces Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world. Visit our website at .

Role Summary:

The Customer Relationship Manager (CRM) at GreatPlace to Work Middle East is responsible for developing, managing, andexpanding strategic relationships with private and public sector clients in KSA. The role is pivotal in driving revenue growth,delivering a world-class client experience, and positioning GPTW as a long-termculture transformation partner. The CRM acts as a trusted advisor—guidingclients from initial engagement through to service delivery, certification,recognition, and ongoing renewal while ensuring alignment between client goalsand GPTW’s solutions.

This is a client-facing role that requires a uniquecombination of consultative sales, relationship management, industry expertise,and project coordination skills.

Key Responsibilities:

Sales & Business Development

• Proactivelypromote and sell the full suite of Great Place to Work offerings: Certification,Culture Assessments, Advisory Services, Employer Branding Packages, andRecognition Programs.
• Conductdiscovery sessions, tailored product demonstrations, proposalwalkthroughs, and solution consultations to identify client needs andposition GPTW as the ideal partner.
• Prepareand deliver compelling commercial proposals, pricing options, andstrategic engagement plans in alignment with client goals.
• Identify,qualify, and manage sales opportunities across all customer lifecyclestages, from lead generation to contract closure.

Client Relationship Management

• Buildand maintain long-term, consultative relationships with senior HR leaders,C-suite executives, and key influencers.
• Serveas the main liaison for clients post-contract, coordinating with internalteams to ensure seamless onboarding, project setup, and execution.
• Maintainconsistent client communication via calls, emails, and in-person orvirtual meetings to monitor satisfaction and business impact.
• Managea diverse portfolio of client accounts across sectors and geographies witha focus on retention, growth, and service renewal.
• Developstrategic account plans for high-value clients, identifying opportunitiesto expand engagement through cross-sell and upsell of GPTW services.
• Trackand analyze client health scores, culture audit outcomes, and programeffectiveness to present value-driven results.

Operational Excellence

• Use ZohoCRM to maintain accurate and updated records on lead progress, clientinteractions, service milestones, contract renewals, and feedback.
• Collaboratewith the advisory, research, certification, and marketing teams to delivertailored solutions, insightful culture reports, and impactful brandingassets.
• Ensuretimely follow-up on Emprising setup, survey deployment, certificationtimelines, and recognition deliverables.

Client Success & Advocacy

• Conductperiodic check-ins and Client Success Reviews (CSRs) to evaluate progress,review survey insights, and identify new value opportunities.
• Supportclients in leveraging their Certification or List placement for PR,employer branding, internal engagement, and awards submissions.
• Fosterclient advocacy by inviting top clients to participate in case studies,testimonials, webinars, and GPTW community events.

Market Engagement & Industry Insight

• RepresentGPTW ME at HR events, regional forums, expos, and thought leadershipwebinars to enhance brand visibility and industry reputation.
• Stayinformed on evolving HR trends, national workforce programs, laborpolicies, and competitor strategies to strengthen client advisory andmarket positioning.

Performance Reporting & Forecasting

• Provideaccurate and timely sales forecasts, pipeline activity reports, and clientupdates for internal planning and review.
• Monitorcontract renewals and initiate early engagement strategies to ensure aseamless retention process and long-term value demonstration.
• Lead post-project feedback loops, client satisfaction surveys, andcorrective action planning where service gaps are identified.
  

Qualifications & Experience:

• Bachelor'sdegree in Business Administration, HR, Marketing, or a related field (MBAis a plus).
• Minimum5 years of experience in B2B account management, client services, orconsultative sales, ideally in HR, SaaS, or research-based organizations.
• Proventrack record of meeting revenue targets and managing key accounts acrossdiverse markets and industries.
• Experiencewith CRM tools and data-driven sales tracking.
• Knowledgeof workplace culture trends in KSA and familiarity with the government andprivate sectors is an advantage.
• Strongcommunication, negotiation, and presentation skills.
• Highemotional intelligence and relationship-building capabilities.
• Analyticalthinking and consultative approach to selling and client servicing.
• Multitasking,organization, and attention to detail in managing projects and deadlines.
• Strategicmindset with client-first orientation.
• Fluencyin English required; Arabic is highly preferred.
  

Riyadh, Saudi Arabia | Posted on 07/22/2025

Great Place To Work is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.

Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to capture truly, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification, Best Workplaces Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world. Visit our website at .

Role Summary:

The Customer Relationship Manager (CRM) at GreatPlace to Work Middle East is responsible for developing, managing, andexpanding strategic relationships with private and public sector clients in KSA. The role is pivotal in driving revenue growth,delivering a world-class client experience, and positioning GPTW as a long-termculture transformation partner. The CRM acts as a trusted advisor—guidingclients from initial engagement through to service delivery, certification,recognition, and ongoing renewal while ensuring alignment between client goalsand GPTW’s solutions.

This is a client-facing role that requires a uniquecombination of consultative sales, relationship management, industry expertise,and project coordination skills.

Key Responsibilities:

Sales & Business Development

• Proactivelypromote and sell the full suite of Great Place to Work offerings: Certification,Culture Assessments, Advisory Services, Employer Branding Packages, andRecognition Programs.
• Conductdiscovery sessions, tailored product demonstrations, proposalwalkthroughs, and solution consultations to identify client needs andposition GPTW as the ideal partner.
• Prepareand deliver compelling commercial proposals, pricing options, andstrategic engagement plans in alignment with client goals.
• Identify,qualify, and manage sales opportunities across all customer lifecyclestages, from lead generation to contract closure.

Client Relationship Management

• Buildand maintain long-term, consultative relationships with senior HR leaders,C-suite executives, and key influencers.
• Serveas the main liaison for clients post-contract, coordinating with internalteams to ensure seamless onboarding, project setup, and execution.
• Maintainconsistent client communication via calls, emails, and in-person orvirtual meetings to monitor satisfaction and business impact.
• Managea diverse portfolio of client accounts across sectors and geographies witha focus on retention, growth, and service renewal.
• Developstrategic account plans for high-value clients, identifying opportunitiesto expand engagement through cross-sell and upsell of GPTW services.
• Trackand analyze client health scores, culture audit outcomes, and programeffectiveness to present value-driven results.

Operational Excellence

• Use ZohoCRM to maintain accurate and updated records on lead progress, clientinteractions, service milestones, contract renewals, and feedback.
• Collaboratewith the advisory, research, certification, and marketing teams to delivertailored solutions, insightful culture reports, and impactful brandingassets.
• Ensuretimely follow-up on Emprising setup, survey deployment, certificationtimelines, and recognition deliverables.

Client Success & Advocacy

• Conductperiodic check-ins and Client Success Reviews (CSRs) to evaluate progress,review survey insights, and identify new value opportunities.
• Supportclients in leveraging their Certification or List placement for PR,employer branding, internal engagement, and awards submissions.
• Fosterclient advocacy by inviting top clients to participate in case studies,testimonials, webinars, and GPTW community events.

Market Engagement & Industry Insight

• RepresentGPTW ME at HR events, regional forums, expos, and thought leadershipwebinars to enhance brand visibility and industry reputation.
• Stayinformed on evolving HR trends, national workforce programs, laborpolicies, and competitor strategies to strengthen client advisory andmarket positioning.

Performance Reporting & Forecasting

• Provideaccurate and timely sales forecasts, pipeline activity reports, and clientupdates for internal planning and review.
• Monitorcontract renewals and initiate early engagement strategies to ensure aseamless retention process and long-term value demonstration.
• Lead post-project feedback loops, client satisfaction surveys, andcorrective action planning where service gaps are identified.
  

Qualifications & Experience:

• Bachelor'sdegree in Business Administration, HR, Marketing, or a related field (MBAis a plus).
• Minimum5 years of experience in B2B account management, client services, orconsultative sales, ideally in HR, SaaS, or research-based organizations.
• Proventrack record of meeting revenue targets and managing key accounts acrossdiverse markets and industries.
• Experiencewith CRM tools and data-driven sales tracking.
• Knowledgeof workplace culture trends in KSA and familiarity with the government andprivate sectors is an advantage.
• Strongcommunication, negotiation, and presentation skills.
• Highemotional intelligence and relationship-building capabilities.
• Analyticalthinking and consultative approach to selling and client servicing.
• Multitasking,organization, and attention to detail in managing projects and deadlines.
• Strategicmindset with client-first orientation.
• Fluencyin English required; Arabic is highly preferred.
  

About Northern Trust

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

About Northern Trust

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/Department

Responsible for service and delivery to one or multiple clients within their area of specialization (Custody, Fund Accounting, Transfer Agency or Middle Office Outsourcing) by facilitating efforts of their team and other internal stakeholders, coordinating resources to ensure timely delivery of reports/information and issue-resolution and effectively communicating client concerns/needs to partners

The Key Responsibilities Of The Role Include

The successful candidate will benefit from having :

• Main operational contact for client enquiries liaising with the appropriate internal partners
• Proactive monitoring of client deliverables
• Identifying revenue generating/cost reducing client operational efficiencies
• Leads client service reviews
• Administration of client accounts
• Maintenance and adherence of Service Level Descriptions
• Project management of restructure and transition activity
• Communication of any changes to the client relationship to the relevant internal partners
• Proactively work with the client and internal partners to automate manual processes and minimise risk
• Identifies and addresses service issues, ensuring timely escalation
• Completes AML & Periodic reviews.
• Reviews P&L for assigned clients.
• Identifies and follows up on Cross Sell opportunities.
• Support the Sales team where applicable/required with new prospects.
• Manage the onboarding process, including a) engagement with NT Legal team to draft/negotiate contractual terms with clients and b) agreeing commercial terms with the client/working with Finance to ensure the terms are correctly translated onto the fee billing platform.
• Work with the client on their development and change agenda, working closely with the NT Client Change Team to delivery appropriately.
  
  

• Proven proactive client service experience, with the ability to build strong relationships through trust, credible knowledge and delivery of solutions and responsiveness
• Analytical/problem solving through organization and time management
• Ability to build strong internal and external network to assist in the timely resolution of client enquiries/issues
• Initiative to independently accomplish tasks and make decisions
• Manage multiple priorities considering client impact, timeframe complexity and risk
• Ability to represent Northern Trust in external meetings and the client in internal meetings
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Sales and Business Development

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.