1 722 Branch Manager jobs in Saudi Arabia

Company Description

PAUSA is an innovative edutainment company dedicated to merging fun with learning. We create an environment where children can embark on exciting adventures while being empowered by their own abilities. Our unique atmosphere delivers an unforgettable experience that nurtures children's skills, sharpens their intelligence, and enriches their happiness. At PAUSA, children actively engage in hands-on activities, explore new journeys, and develop their talents—all while parents remain assured of their children's safety and well-being.

Role Description

We are seeking a Branch Manager to join our team in Riyadh, Saudi Arabia, in a full-time on-site capacity. The Branch Manager will be responsible for overseeing all daily operations of the branch, ensuring seamless and efficient performance. This role includes managing and developing staff, implementing strategic initiatives, addressing customer inquiries and complaints, monitoring financial performance, and ensuring compliance with company policies and procedures. Additionally, the Branch Manager will play a key role in driving marketing initiatives, strengthening community engagement, and upholding exceptional standards of customer service.

Qualifications:

• Proven leadership and team management capabilities.
• Strong customer service orientation with conflict resolution skills.
• Solid experience in financial management, budgeting, and reporting.
• Expertise in strategic planning, organization, and operational execution.
• Experience in marketing initiatives and community outreach.
• Excellent communication and interpersonal skills.
• Ability to work independently while effectively leading a team.
• Prior experience in the entertainment or education sector is considered an advantage.

Responsibilities:

• Ensure the center is opened and closed during official working hours.
• Coordinate staff schedules within the center, including shifts, leave, and breaks, in addition to managing staff allocation and distribution across departments.
• Implement and achieve the center's objectives, policies, and operational plans.
• Meet the center's monthly sales targets.
• Collaborate with other departments to achieve the center's goals.
• Oversee daily cleanliness and maintenance of the center through designated reports.
• Supervise maintenance work, ensuring it does not affect the center's appearance or compromise children's safety.
• Supervise weekly inventory checks of supplies and tools using the designated forms.
• Report shortages and ensure that all departments' needs are met weekly, in coordination with the Operations Department, and follow up on fulfillment.
• Monitor daily operations to ensure smooth workflow and compliance with the center's operational procedures.
• Address employee issues within the center and escalate to management when problems impact operations.
• Ensure that services provided to clients and children are delivered correctly and in accordance with customer service procedures and the center's journey guidelines.
• Receive customer complaints, work on resolving them, and follow up until closure.
• Train new staff on operational procedures, workflows, and center policies.
• Monitor employees' external appearance (uniform, grooming, hygiene, makeup) to ensure adherence to the company's dress code.
• Evaluate employees weekly (customer service, adherence to procedures, center organization, child interaction) and submit monthly reports to the Operations Department.
• Prepare and submit weekly and monthly reports to the Operations Department regarding overall center organization.
• Issue necessary permits for center events or activities, whether inside the center or in the shopping mall.
• Supervise financial activities at the center (cash handling, cashier closure, verifying balances against sales totals, accurate data entry).
• Follow and implement management instructions.
• Design and plan engaging and educational programs for children.
• Deliver activities that foster a love of learning in a flexible and practical manner.
• Create activities that are learnable, trainable, and assessable.
• Apply observation and assessment methods to monitor each child's development.
• Document program progress and submit reports.
• Provide a safe, organized, and enriching environment for children.
• Collaborate with team members and share professional expertise.
• Participate in professional development training.
• Build positive relationships and maintain effective communication with parents.
• Ensure compliance with health and safety procedures within the center.

Job Summary:

We are looking for a Branch Manager to lead our Riyadh operations, combining sales, management, and operational expertise with a strong KSA network. The role involves driving growth, managing branch operations, and ensuring seamless cold-chain logistics service delivery.

Key Responsibilities:

Operations:

• Closely monitor day to day deliveries and ensure the deliveries are done within the time frame with no delays.

• Keep an eye on all the groups to monitor escalations, complaints and find solutions to ensure Client satisfaction.

• Continuously provide training with documentation to the team.

• Oversee the issues and come up with new ways to overcome the issues and define solutions to the team to solve the recurring problems.

• Closely work with the planning team to ensure the same issues are not repeated and continuously recheck the planning everyday based on previous days data to see what can be changed to ensure no delays in the future

• Meet with the clients to understand their issues and explain our concerns to come up with a solution suitable for both parties.

• Cost analysis to see if the hiring requests are reasonable to the new revenue/clients.

• Create process documents for Ops team and training for drivers and helpers on how to handle day to day situations according to various client requests.

• Work with internal teams like warehouse, Pick up team and fulfillment team to ensure the last mile `deliveries are carried out without any hiccups.

Sales:

• Identify and secure new business opportunities in temperature-controlled last-mile delivery to expand market presence.

• Build and maintain strong relationships with key clients, ensuring high customer satisfaction and retention.

• Develop and execute sales strategies to achieve revenue targets and enhance profitability.

• Leverage a strong KSA network to penetrate new markets and industries, including food, pharmaceuticals, and retail.

• Lead pricing discussions, contract negotiations, and service agreements to maximize value for both the company and clients.

• Monitor sales performance, analyze trends, and provide regular reports to senior management.
• Work closely with operations and customer service teams to ensure seamless service delivery and client satisfaction.

Management:

• Lead and manage day-to-day operations, ensuring efficiency in temperature-controlled last-mile delivery.

• Recruit, train, and develop a high-performing team across sales, operations, and customer service.

• Set KPIs, monitor team performance, and implement strategies to improve productivity and service quality.

• Develop and execute business plans aligned with company goals for growth and market expansion.

• Oversee branch P&L, budgeting, and cost optimization to drive profitability.

• Ensure adherence to KSA logistics regulations, cold-chain standards, and safety protocols.

• Collaborate with senior management, operations, and external partners to streamline processes and enhance service delivery. Requirements:

• Bachelor's in Business, or Supply Chain management.

• Seasoned professional with a minimum of 3 to 5 years of experience in the Last mile delivery industry.

• Leadership, Communication, Team management, Training, Data collection and analysis, Operational improvement, Innovation, Relationship management, Cross functional collaboration, Strategic planning and execution, Process improvement.

• Excellent interpersonal skills.

• Proven ability to drive revenue, manage fleets, and oversee WMS.

• Experience in budgeting, and P&L oversight.

• Proficient in MS Office (Excel), Suite Fleet, and logistics software.

• Strong local network, knowledge of regulatory awareness, and government dealings.

Job Summary:

The Branch Manager is responsible for overseeing the daily operations of the branch, ensuring smooth workflow, and achieving business goals. She will manage staff performance, maintain high levels of customer satisfaction, and ensure compliance with company policies and procedures.

Key Responsibilities:

• Lead, supervise, and motivate branch staff to achieve performance targets.

• Oversee daily branch operations and ensure efficient service delivery.

• Monitor financial performance, including sales targets, budgets, and expenses.

• Develop and implement strategies to increase customer satisfaction and business growth.

Qualifications and Skills:

• Bachelor's degree in Business Administration or related field (preferred).

• Proven experience in management or supervisory role.

• Strong leadership and communication skills.

• Excellent problem-solving and decision-making abilities.

Job Title: Branch Manager

Experience Required:1 to 3 years as an Branch Manager in the restaurant or fast-food sector

Department: Operations

Job Objective:

Oversee the daily operations of multiple restaurant branches to ensure achievement of sales targets, operational excellence, and exceptional customer service aligned with the brand standards of Asl Al Burger.

Key Responsibilities:

• Manage and supervise branch , ensuring adherence to company policies and operational procedures.

• Monitor and analyze sales performance and financial reports across all branches under supervision.

• Conduct regular site visits to assess quality, cleanliness, and service standards.

• Lead training and development initiatives for branch and staff.

• Manage inventory levels and coordinate with procurement to maintain stock availability and minimize waste.

• Address and resolve customer complaints and operational issues promptly.

• Prepare and submit detailed performance reports to senior management.

• Participate in the setup and launch of new branches.

Requirements:

• 1 to 3 years of proven experience as an Branch Manager or similar role in the restaurant or fast-food industry.

• Strong leadership and team management skills.

• Excellent communication and problem-solving abilities.

• Proficient in using POS systems and operational reporting tools.

• Ability to travel frequently between branches.

• Bachelor's degree in Business Administration or related field preferred.

Preferred Qualifications:

• Experience in burger or quick-service restaurant chains.

• Proficiency in English (both written and spoken).

وظيفة: مدير/ة فرع (دوام كامل – مقر العمل في الخبر)

الوصف الوظيفي

يتحمّل مدير/ة الفرع مسؤولية الإشراف على العمليات اليومية وضمان سير العمل بكفاءة عالية، إلى جانب إدارة فريق العمل وتحفيزه، وضمان رضا العملاء، وتحسين الأداء العام للفرع.

تشمل المهام الرئيسة:

• تحديد أهداف المبيعات ومتابعتها.
• تطوير وتنفيذ استراتيجيات العمل.
• تدريب وتوجيه الموظفين لرفع كفاءتهم.
• متابعة مستويات المخزون وضمان توفر الاحتياجات التشغيلية.
• الالتزام بسياسات وإجراءات الشركة.
• متابعة الأداء المالي وتطبيق التدابير الفعّالة لخفض التكاليف وتحسين الربحية.

المؤهلات المطلوبة

• مهارات قوية في القيادة وإدارة الفرق.
• تركيز عالٍ على خدمة العملاء وحل المشكلات.
• خبرة مثبتة في المبيعات وتطوير الأعمال.
• مهارات تنظيمية ممتازة وإدارة فعّالة للوقت.
• إلمام بالإدارة المالية وإعداد الميزانيات.
• قدرات تواصل وعلاقات شخصية متميزة.
• القدرة على العمل باستقلالية واتخاذ قرارات مدروسة.
• درجة البكالوريوس في إدارة الأعمال أو الإدارة أو مجال ذي صلة.
• يُعدّ امتلاك خبرة في قطاع الضيافة أو الأغذية والمشروبات ميزة إضافية.

About the Role

We are seeking an experienced and dynamic Branch Manager for our client to lead their operations and drive business growth in the Kingdom of Saudi Arabia (KSA). This role is critical to expanding their footprint in the region by developing strong client relationships, driving sales, managing teams, and ensuring compliance with local regulations.

Sales & Business Development

Develop and execute sales strategies to achieve revenue targets.

Identify new business opportunities and build long-term client relationships.

Monitor market trends and competitor activities to ensure competitiveness.

Team Leadership & Management

Recruit, train, and supervise branch employees.

Set performance goals and conduct regular evaluations.

Motivate and lead a high-performing team.

Customer Service & Relationship Management

Ensure high levels of customer satisfaction through exceptional service.

Handle client concerns and resolve issues promptly.

Build strong relationships with key clients and stakeholders.

Compliance & Risk Management

Ensure adherence to company policies and regulatory requirements in KSA.

Liaise with government entities and partners to maintain compliance.

Reporting & Performance Analysis

Prepare regular reports on sales, expenses, and branch performance.

Analyze data to identify opportunities for improvement.

Provide insights and recommendations to senior management.

• 12–16 years of professional experience in sales, including at least 5 years in a leadership or management role in KSA.
• Strong track record of achieving sales targets and leading high-performing teams.
• Experience in the Saudi Arabian market is highly preferred.
• Deep understanding of Riyadh's customer and market dynamics.
• Education: MBA preferred.

Skills Required:
- Strong leadership and team management skills.
- Ability to think strategically and execute sales plans effectively.
- Excellent negotiation, communication, and interpersonal skills.
- Proficiency in CRM tools, MS Office, and sales management software.
- Strong written and verbal communication skills (Arabic proficiency preferred).

Benefits
Monthly fixed salary: SAR 22,000 – 25,000
Commissions: SAR 7,000 – 8,000 (paid quarterly)

Position Overview

The Branch Manager at Knock Café oversees all aspects of the café's operations, ensuring exceptional coffee quality, customer service, and operational efficiency. This role requires strong
specialty coffee knowledge
, proven
branch management experience
, and the ability to maintain
brand standards
while achieving business and financial targets.

⸻

Key Responsibilities

1. Operational & Business Management

• Oversee day-to-day café operations to ensure smooth service flow and adherence to specialty coffee standards.

• Manage operational KPIs including sales, profitability, customer satisfaction, and cost efficiency.

• Ensure compliance with health, safety, and food hygiene regulations at all times.

2. Specialty Coffee Standards & Quality Control

• Maintain strict quality control over coffee preparation, brewing methods, and product consistency.

• Train and certify baristas on specialty coffee techniques (e.g., espresso calibration, latte art, brewing methods).

• Work with suppliers to source high-quality coffee beans and maintain relationships for consistent supply.

3. Team Leadership & Development

• Recruit, train, and mentor café staff, focusing on customer experience and coffee knowledge.

• Develop staff skills in barista techniques, customer service, and operational excellence.

• Schedule and manage staff to ensure optimal coverage during peak and off-peak periods.

4. Customer Experience & Brand Identity

• Deliver a premium café experience aligned with Knock Café's brand image and values.

• Handle customer inquiries and complaints promptly to ensure high satisfaction.

• Ensure ambiance, cleanliness, and brand aesthetics meet café standards.

5. Financial & Sales Management

• Manage budgets, control costs, and reduce wastage to improve profitability.

• Analyze sales trends and collaborate with marketing to execute local campaigns and promotions.

• Forecast and manage inventory for coffee beans, beverages, and café supplies.

⸻

Qualifications & Skills

•
Mandatory:
Proven experience in
specialty coffee operations
(minimum 3 years).

• Experience as a Café Manager or Branch Manager in a specialty coffee brand preferred.

• Strong knowledge of coffee brewing methods, equipment calibration, and coffee bean quality.

• Leadership skills with the ability to train and motivate teams.

• Financial and operational management experience (P&L responsibility).

• Excellent customer service and communication skills.

Company Description

We suggest you enter details here.

Role Description

This is a full-time on-site role for a Branch Manager located in Riyadh. The Branch Manager will oversee daily branch operations, manage a team of staff, ensure customer satisfaction, and work towards achieving branch targets. Responsibilities also include developing and implementing business strategies, addressing customer inquiries and complaints, and maintaining up-to-date knowledge of the company's services and policies. The Branch Manager will also be responsible for training and developing staff, managing budgets, and ensuring compliance with all regulations.

Qualifications

• Strong leadership and team management skills
• Excellent customer service and relationship management skills
• Experience in business strategy development and implementation
• Proficiency in budgeting and financial management
• Solid understanding of compliance and regulatory requirements
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Bachelor's degree .
• Previous experience in a branch management role is highly preferred

Short Description (Role Purpose)

• Responsible for the overall operation of a Branch and all its activities.
• Responsible for leading and managing daily operations to achieve business goals and maximize profitability.
• Responsible for the profitability, risk management, and growth of the branch

Job Accountabilities & Activities

• Overseeing daily operations, managing budgets, and setting performance objectives.
• Maximizing the profitability of the branch whilst achieving customer service and retention objectives.
• Drive performance in all departments to achieve branch and business-related targets.
• Take full accountability for the profitability, risk management, and growth of the branch.
• Work with HQ Divisional Managers to extract market data and to develop customer specific action plans for growth.
• Dealing with escalated customer issues
• Through management activities and operations, Branch Manager executes business plan actions to ensure achievement of office's goals including service delivery, service quality, service recovery, revenue growth, productivity, and cost control.
• Keeping up to date with industry trends, economic policies and changing markets.
• Function as the champion and gatekeeper for organization values and culture for the branch. Role model these values and embody the GCC culture in your everyday actions so employees know what success looks like and can pattern their own behavior and interaction with team members and business partners successfully.

Ensure company procedure are followed.

• Maintain a high level of interpersonal relationships while working collaboratively with corporate management, other locations, and store employees.
• Monitoring the performance of teams and motivating them to reach targets
• interviewing and selecting candidates for vacant job positions within the branch
• guiding the staff in the region, coaching and setting performance objectives, evaluating and optimizing operational performance.

Education & Certifications

BA/BS degree or equivalent

Required Years Of Experience

• Five years' successful experience in retail/operations management with proven history of achieving sales and business objectives.
• Experience within automotive/trucking/ heavy equipment industry.
• Experience with identifying problems & root cause; experience identifying, analyzing, prioritizing, and executing solutions.
• Experience managing P&L.