290 Bilingual Support jobs in Saudi Arabia

Job Objective:

Provide technical support to internal users and external clients by addressing technical issues, offering appropriate solutions, and delivering necessary guidance to ensure the continuity and efficiency of systems and technical devices in the work environment.

Duties and Responsibilities:

• Receive technical support requests (via phone, email, or ticketing system) and handle them professionally with prompt response.
• Diagnose technical issues related to hardware, systems, or software, and provide suitable solutions to ensure smooth workflow.
• Escalate complex issues to specialized teams when necessary and follow up until final resolution.
• Set up user accounts and update permissions on systems in accordance with approved policies.
• Document all support requests, procedures, and solutions provided to ensure service quality and improve future performance.
• Offer support and guidance to users on how to effectively use systems and technical tools.
• Possess basic knowledge of IT infrastructure and computer science.

Required Skills and Qualifications:

• Minimum academic qualification of a diploma in Information Technology, Computer Engineering, or a related field.
• 1 to 3 years of practical experience in technical support.
• Good knowledge of Windows and macOS operating systems, and office applications such as Microsoft Office.
• Strong communication, problem-solving, and customer service skills.
• Professional certifications such as CompTIA A+, ITIL, or equivalent are preferred.
• Proficiency in English, both spoken and written.

About Al-Khaleej Founded in 1979, Al Khaleej Computers & Electronic Systems is one of the leading IT service providers in Saudi Arabia. With over 45 years of experience and hundreds of successful projects across government, education, and enterprise sectors, the company delivers innovative technology solutions and managed services that support the Kingdom's Vision 2030.

About Job

Job Title:
Technical Support Specialist

Location:
Makkah, Saudi Arabia

Job Description:

We are seeking a motivated and skilled Technical Support Specialist to join our team in Makkah. The ideal candidate will provide comprehensive technical assistance to end users, manage incidents and service requests, and ensure the smooth operation of IT systems and support services.

Responsibilities:

• Provide technical support and troubleshooting for hardware, software, and network issues.
• Manage and resolve incidents and service requests in accordance with ITIL best practices.
• Escalate complex issues to higher support levels when necessary and ensure timely resolution.
• Maintain accurate documentation of issues, actions, and resolutions.
• Collaborate with other IT teams to improve system performance and user satisfaction.
• Assist in monitoring, maintaining, and upgrading IT systems.
• Communicate effectively with users and provide professional customer service.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3–5 years of experience in technical support or IT service management.
• Good understanding of ITIL framework and incident/problem management processes.
• Preferred certifications: ITIL Foundation, MCSA, MTA, or CompTIA+.
• Strong analytical and troubleshooting skills.
• Excellent communication and teamwork abilities.
• Customer-oriented mindset with the ability to handle multiple tasks efficiently.

Job Description

Be part of a successful team

Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our team provide technical expertise to meet our client expectation. We provide customers with the peace of mind needed to reliably and efficiently improve their operations.

Partner with the best

As a Technical Support Specialist. You will be responsible for monitoring real-time data, incident management, and data quality assurance. You will provide highest level of customer service to the customers and will challenge your ability to perform in a high paced environment.

As a Technical Support Specialist - Real Time System, you will be responsible for:

• System Operations:
• Deploy, configure, and maintain applications across diverse environments, including physical servers, virtual machines, and containerized platforms.
• Delivering comprehensive Tier 3 technical support for infrastructure, applications, networks, databases, and real-time data systems.
• Lead the resolution of complex production issues through troubleshooting, root cause analysis, incident management, and continuous process improvement.
• Administer system integrations involving APIs, middleware, and monitoring solutions.
• Implement and maintain real-time dashboards and collaboration tools to support remote operations.
• Collaborating closely with cross-functional teams—including Operations, Engineering, Product, Sales, and Development—to ensure consistent and reliable service delivery.
• Working closely with our customers to understand how they work, their challenges, and translate their requirements.
• Partner with Enterprise Architects, clients, and vendors to develop and deploy new solutions and technologies.
• Contribute to enterprise digital transformation efforts, including environment migration initiatives and adherence to security and compliance standards.
• Oversee small-scale projects or technical workstreams such as tenders/POCs, including planning, risk management, and quality assurance.
• Generating technical reports and documentations for the system design, procedures, and incidents.
• Facilitate and conduct system training sessions and documentations.
• Support works conducted in clients and vendors sites.
• Real-time Support:
• Identifying, resolving technical incidents and problems proactively to ensure a prompt solution.
• Providing real-time-monitoring of drilling activities in order to complete operations in a safe and efficient manner.
• Field Operations:
• Regular field visits to remote areas for system troubleshooting.
• Deploy, configure, and maintain applications across diverse environments
• Generate technical reports and documentations for the system design, procedures, and incidents
• Connect and troubleshoot network issues at the field site.
• Developing your technical knowledge and expertise to provide effective problem solving.
• Assisting in incident investigations and troubleshooting and diagnosing Realtime system issues.

Fuel your passion.

To be successful in this role you will:

• Have a Bachelor's degree in Engineering or Computer Science (Energy knowledge is a plus).
• Have 2+ years' experience in IT systems, infrastructure, and application support.
• Have knowledge of databases (relational and non-relational).
• Be a good team player and display good communication skills.
• Have excellent communication skills and ability to engage with both technical and non-technical stakeholders
• Have excellent written and verbal English communication skills
• Additional Skills (Nice to have):
• Knowledge of networking, APIs (SOAP/REST), and cloud platforms.
• Clear understanding and knowledge of WITSML protocols.
• Capable in writing scripts that aid for automation.
• Knowledge in OpenShift and containerization.
• Background in real-time data transmission and monitoring systems.
• CCNP Certification

Work in a way that works for you.

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

• 12-hour shift
• 24/7 support

Working with us.

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you.

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia's first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role
We are looking for a proactive, technically sound, and empathetic Technical Support Specialist to join our team. You will work closely with merchants for driving business with Tamara. Your role will be to re-engage these merchants, identify and solve their challenges, guide them through any integration steps, and ensure they are successfully onboarded to start doing business.

Your Responsibilities

• Own and manage a portfolio of Small and Medium Enterprise (SME) merchants who are live but not transacting.
• Proactively reach out to merchants via phone, email, or chat to understand their experience, challenges, and needs.
• Identify technical or operational blockers preventing the merchant from going live or doing business.
• Troubleshoot integration or usage issues, and provide hands-on guidance or escalate to internal teams where needed.
• Assist merchants with integration APIs and systems: answer questions, validate implementation, test functionality.
• Serve as a technical and operational consultant, understanding their business workflows and offering practical solutions.
• Maintain clear and accurate records of merchant interactions and issue resolutions using tools like JIRA, Salesforce, Zendesk, Notion etc.
• Collaborate with internal product, engineering, and support teams to solve merchant pain points.
• Track patterns in merchant feedback to identify systemic issues or improvement opportunities.
• Ensure a smooth re-onboarding or reactivation experience, aiming for swift and successful merchant ramp-up.
• Deliver delightful customer service and ensure merchants feel supported and valued throughout the process.

Your expertise

• 1–2 years of experience in roles such as Customer Support, Technical Support, Merchant Success, or Account Management.
• Experience working with or supporting payments, Fintech, or E-commerce systems is a strong plus.
• Familiarity with REST APIs, JSON, and basic understanding of API architecture.
• Strong understanding of web, mobile apps, internet protocols, and technical troubleshooting.
• Comfortable using tools like Zendesk, Salesforce, JIRA, ServiceNow, or similar ticketing and CRM systems.
• Ability to analyze trends, flag issues proactively, and follow through on resolutions.
• Ability to manage multiple merchants and priorities at once with speed and accuracy.
• Strong communication skills — both technical and non-technical (Arabic & English)

All qualified individuals are encouraged to apply.

أخصائي دعم فني

المسؤوليات:

• تقديم الدعم الفني لمستخدمي الأنظمة والتطبيقات.
• حل المشكلات التقنية اليومية وضمان استقرار الأنظمة.
• المشاركة في تطوير وثائق الدعم الفني.

المتطلبات:

• بكالوريوس في الدعم الفني أو هندسة الحاسب.
• خبرة لا تقل عن 6 سنوات.
• معرفة جيدة بتقنيات OutSystems.

Responsibilities:

• Provide daily technical support to users of systems and applications.
• Troubleshoot incidents and ensure systems stability.
• Document and maintain technical support knowledge base.

Requirements:

• Bachelor's degree in Technical Support, IT, or Computer Engineering.
• Minimum 6 years of experience.
• Knowledge of OutSystems is required.

Job Type: Full-time

Pay: From ﷼13,000.00 per month

Application Question(s):

• What is your current Salary? (Mandatory)

Summary:

Responsible for being the first point of contact for customers, logging and categorizing incidents, troubleshooting and resolving network issues (Cisco, Fortinet, routing protocols), performing root cause analysis, ensuring SLA compliance, and supporting continuous improvement through knowledge sharing and training.

Key Responsibilities:

• Initial Customer Interaction
• Act as the first point of contact for users/customers via phone, email, or ticketing system.
• Log all service requests and incidents with accurate details in GO Ticketing System.
• Incident Logging & Categorization
• Record issues in the ticketing system, ensuring correct categorization and prioritization based on urgency and impact.
• Assign severity levels according to predefined guidelines (Service impacted totally, service impacted Partially, normal Request, Urgent Request, Proactive monitoring).
• Handling and Resolution of Routine and Complex Issues
• Perform routing protocol configuration (MPLS,BGP, OSPF, EIGRP, static routing) and policy-based routing for enterprise and customer networks.
• Conduct firmware upgrades, patches, and routine maintenance for Cisco ISR/ASR and Fortinet FortiGate platforms.
• Troubleshoot, network and transmission, or other issues related to both using diagnostic tools.
• Root Cause Analysis (RCA)
• Perform in-depth investigation to determine the underlying cause of incidents.
• Provide long-term fixes or recommendations to prevent recurrence.
• Specialized Knowledge
• Work with advanced configurations, integrations, and custom setups.
• Collaboration with Engineering / Customer
• Engage with engineering or Operational teams for issues that require high-level analysis or hardware replacement or meeting.
• Service Quality & Compliance & Team Works
• Adhere to SLA/OLA timelines for response and resolution.
• Follow security and compliance guidelines during troubleshooting.
• Team Leadership
• Continuous Improvement & Optimization
• Analyze incident trends to identify areas for process, tool, or training improvements.
• Recommend system enhancements, performance tuning, and configuration changes.
• Maintain and expand the knowledge base to improve first-call resolution rates.
• Create and update Knowledge Base articles for Technical Support teams.
• Conduct training sessions for frontline support to improve first-call resolution rates.

Qualifications:

• Education:
  Bachelor's degree in Computer Science, Information Technology, Networking, or a related field; or equivalent work experience.
• Experience:
  proven experience in Technical support or a related field,

المسمى الوظيفي: أخصائي دعم ومتابعة

الموقع:
منطقة عسير، المملكة العربية السعودية

ملخص الوظيفة :

نبحث عن أخصائي دعم ومتابعة يتمتع بالحيوية والدقة للانضمام إلى فريقنا في منطقة عسير

سيكون المرشح المثالي مسؤولًا عن متابعة تنفيذ خطط التفتيش ودعم الفرق الميدانية في التغلب على التحديات التشغيلية.

المهام الوظيفية :

• المشاركة في تقديم الحلول التصحيحية لعملية التفتيش.
• المتابعة اليومية لتنفيذ خطة التفتيش المعتمدة.
• التأكد من تطبيق إجراءات التفتيش اليومية.
• الدعم والتنسيق لتنفيذ الحملات التفتيشية.
• دعم المراقبين في تسهيل معوقات العمل الميداني.
• متابعة حركة المراقبين ورصد حالات المخالفة.

المهارات المطلوبة :

• بكالوريوس في إدارة الأعمال، الإدارة المكتبية، أو علوم الحاسب
• ي
  خصص سلامة الأغذية أو حماية البيئة لمن لديهم خبرة إداري
• يفضل خبرة سنة وما فوق
• مهارات حل المشكلات واتخاذ القرارات
• القدرة على التعامل مع مختلف الشخصيات
• مهارات التواصل والمرونة في بيئة العمل

The Support Specialist provides technical and operational support to vendors. This role is responsible for resolving support requests quickly and maintaining high satisfaction levels by troubleshooting issues and keeping support documentation up-to-date.

• Respond to support tickets.

• Troubleshoot and resolve issues.

• Escalate complex issues as needed.

• Excellent communication skills, with the ability to guide users patiently
• Self-motivated with a drive for career growth in a tech startup
• Availability to work specified hours, including rotating weekends and holidays
• A college or university degree
• 1-3 years of professional or internship experience
• A positive attitude and eagerness to help customers
• Bonus for experience in customer support, technical education, account management, or writing

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels

In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

What Will You Do

• Handle and provide the correct answers for client inquiries received at the center of excellence.
• Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For

• Bachelor’s degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles
• High fluency in the English language, especially speaking and communicating verbally (Must)
• Excellent typing skills (Must)
• Flexible to work in different shifts in Khobar - On-site (Must)
• Comfortable and skilled in delivering training (Preferred)
• Willing to work hard and with autonomy to handle customer cases till case resolution
• Is naturally strong in communication, with great ability for problem-solving
• Comfortable in conducting routine tasks while maintaining quality standards.

What We Offer You

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.