105 Betting Clerk jobs in Saudi Arabia

**Additional Information**
**Job Number** 25093126
**Job Category** Golf, Fitness, & Entertainment
**Location** The Red Sea EDITION, Shura Island, Hanak, Saudi Arabia, Saudi Arabia, 48313VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: CPR Certification
First Aid Certification
Recreation Equipment
Any certification or training required by local and state agencies.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**خدمة عملاء - فترة مسائية**

Full time

براتب 4000 ريال

نوع الوظيفة: دوام كامل

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (required)

About the Role :

SmartPlus is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.

Key Responsibilities :

• Respond to and serve our customers through SmartPlus official platforms and websites , as well as official social media channels such as Instagram, TikTok, etc.
• Provide accurate product information, support with order processing, and resolve customer issues effectively.
• Maintain strong product knowledge to guide customers and enhance their overall experience.
• Accurately document customer interactions, feedback, and cases in the CRM system.
• Collaborate with internal teams to ensure timely issue resolution and customer updates.
• Proactively identify opportunities for process improvements to elevate service quality.
• Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.

Qualifications :

High School Diploma or Technical Diploma (minimum).

Previous experience in customer service or a related field is preferred.

Strong communication and problem-solving skills.

Ability to multitask and work in a fast-paced environment.

Familiarity with CRM systems is a plus.

Requirements

High School Diploma or Technical Diploma (minimum).

Previous experience in customer service or a related field is preferred.

Strong communication and problem-solving skills.

Ability to multitask and work in a fast-paced environment.

Familiarity with CRM systems is a plus.

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About the Role:

SmartPlus is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.

Key Responsibilities:

• Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.
• Provide accurate product information, support with order processing, and resolve customer issues effectively.
• Maintain strong product knowledge to guide customers and enhance their overall experience.
• Accurately document customer interactions, feedback, and cases in the CRM system.
• Collaborate with internal teams to ensure timely issue resolution and customer updates.
• Proactively identify opportunities for process improvements to elevate service quality.
• Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.
  
  

Qualifications:

• High School Diploma or Technical Diploma (minimum).
• Previous experience in customer service or a related field is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems is a plus.
  
  

Requirements

• High School Diploma or Technical Diploma (minimum).
• Previous experience in customer service or a related field is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems is a plus

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JOB PURPOSE :

Customer Service is a key function in the OTD department and represents one of the organization's faces to its customers. The Customer Service Supervisor plays a crucial role in impacting overall customer satisfaction. This role requires multitasking, meeting tight deadlines, and succeeding both independently and as part of a team.

As a Customer Service Supervisor, you will oversee a team of approximately 6–10 people. Your responsibilities include planning, directing, and coordinating Customer Service activities at your location, with significant coordination with internal and external stakeholders. The role involves developing the department and the business by implementing local and international policies, strategies, and goals. You will develop and implement best practices and improvement initiatives to enhance customer experience and foster a culture of continuous improvement within your region, ensuring organizational objectives are met.

KEY RESPONSIBILITIES :

• Set clear objectives and actively monitor team performance, fostering engagement and teamwork.
• Track and improve customer service KPIs, developing action plans to exceed targets.
• Oversee CSR activities, including customer communications, order status, product availability, and financial close processes.
• Ensure clear and professional communication with internal teams and customers.
• Maintain compliance with internal procedures while enhancing customer experience.
• Act as a liaison between customers, sales managers, and internal stakeholders, ensuring quick responses.
• Monitor daily order activity and coordinate with logistics to resolve delivery issues.
• Provide exceptional customer service, managing difficult customers when necessary.
• Expertly use SAP and understand its impact on other systems.
• Innovate solutions based on product, customer, and market knowledge.
• Manage and resolve customer complaints in a timely manner.
• Provide pricing, availability, and scheduling information within established guidelines.
• Support master data accuracy and manage pricing roles as needed.
• Ensure audit requests are satisfied during the annual financial audit process.
• Support customer service representatives and back them up when necessary.
• Demonstrate problem-solving skills and adaptability in a dynamic environment.
• Have a solid understanding of INCOTERMS, payment terms, and banking documentation.
• Be familiar with month-end processes, credit/debit processes, and other financial aspects.

QUALIFICATIONS, EXPERIENCE, & SKILLS :

Minimum Qualification and Experience :

• University degree.
• 5+ years of experience in a reputable organization in related roles.
• Exposure to customer service roles is preferred.

Job Specific Skills :

• Excellent communication and problem-solving skills.
• Ability to work under pressure.
• Skills in MS reporting tools like Excel, PowerPoint, etc.

We’re committed to our people, customers, and communities. With approximately 6,500 employees across six continents, our diversity, vertical integration, and operational expertise position Tronox as a leading titanium dioxide producer worldwide. We embrace and celebrate the unique character and culture of every location, from Australia to Europe, South Africa, and beyond. We bring passion and dedication to every place we operate, every day.

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Customer Service Administrator

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

We seek an energetic and enthusiastic Customer Service Administrator in Dammam, Saudi Arabia. The Customer Service Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer-facing activities in the field.

Responsibilities and key activities:

General administrative support for Sales and Maintenance Supervisors:

Service Sales support activities

1. Sends customer letters and supports mass updates in maintenance contracts
2. Processes maintenance contract cancellation requests and informs Billing Administrator when invoice cancellation or credit note creation is required
3. Supports preparation of new maintenance contracts from NEB or competition and for renegotiations
4. Supports VB Sales activities (documentation, quality checks, internal handover packs, etc.)
5. Carries out data checks and quality audits for new contracts from the KONE Shared Service Center
6. Supports specific tasks from sales (e.g., contract creation)
7. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Maintenance Operations support activities

1. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input
2. Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP
3. Supports in repair and maintenance visit planning and communication with customer
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response
5. Creates planned service repairs when needed
6. Supports technician and supervisor in material-related requests (PR creation, check availability, and follow up on delivery)

Specialized administration and support tasks:

Repair Tendering activities:

1. Validates repair sales leads and any missing information with the help of a Maintenance Technician or Technical Helpdesk
2. Liaises with the Maintenance Supervisor on the progress of sales leads, tenders, and orders
3. Converts the sales lead to a tender depending on the contract coverage
4. Pre-alerts customer of coming tender, ensures we have the decision maker’s correct contact details, communicates the tender to the decision maker, and ensures the customer received it correctly
5. Proactively explains the tender content and value to the customer
6. Follows up with the customer to check on the customer's decision in a timely manner and to ensure we get the order
7. Answers customer's questions about the tender content, price level, discounts, and scheduling
8. Creates the work/service order and confirms the order was received and created
9. Receives and resolves customer queries and complaints about repairs forwarded from customer service
10. Manages the repair sales funnel and reviews targets in the sales cockpit to ensure we reach our repair business target

3rd party inspection administration:

1. Analyzes inspection needs and schedules individual inspections
2. Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin, and follows up closing the remarks
3. Creates service/work orders and requests spare parts
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response

Support in public tenders

1. Supports sales in proposal creation (public tenders)
2. Assists in contract and sales order creation for public bids (admin handover)
3. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Support in customer reporting

1. Verifies and inputs customer data in customer portals (mainly done in KONE SSC)
2. Prepares working instructions for KONE SSC to input relevant information to customer portals
3. Takes ownership of customer queries forwarded from the first level and follows up with salespersons and other services to get a response.

Are you the one?

1. Diploma or higher will be advantageous.
2. 1 - 2 years of experience in a similar role with a strong focus on administration tasks.
3. Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
4. Excellent organizational skills – able to perform duties with minimal supervision.
5. Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
6. Excellent English language skills both spoken and written.
7. Considering nationalization requirements, this position is open exclusively to Saudi nationals.

Please upload an updated copy of your CV to your application and shortlisted candidates will be sent an automated video interview to complete.

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Responsibilities :

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, and comments, ensuring follow-up with the relevant parties to facilitate necessary actions.
• Liaison with other departments to ensure timely fulfillment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Be knowledgeable about all existing offerings of D&B.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Education :

Graduate

Work Experience :

• 3-5 years of experience in managing corporate customers and B2B customer service.

Other Skills/Requirements :

• Proven track record in customer service, corporate customer service preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage different stakeholders simultaneously.
• Ability to engage clients and manage expectations.

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Manager – Customer Service and Documentation

Department:

Customer Service and Documentation

Grade:

G

Reporting to:

Managing Director

Direct reports:

None

Job purpose:

· Primary role is to manage the overall activities of the Import and Export Documentation and Customer Service Desk and all the relevant interactions/ correspondence with Customers, Customs/ Terminal Authorities, Internal Stakeholders, Vessel Partners (where applicable) to achieve the team’s KPIs.

Main tasks and responsibilities:

Customer Relations

· Core responsibility is to ensure all Import and Export Shipping Documentation are accurate, timely and in order, as per the requirements of various Regulatory/ Compliance Authorities.

· Enhance customer experience by offering smooth, hassle-free Import and Export Documentation activities, pertaining to Invoicing and final Delivery Order/ Bills of Lading release.

· Accurate invoicing capturing correct Tax requirements and application of Import and Export Detention tariffs within the system, automated/ manual, as applicable.

· Handling exception requests, managing delays by timely co-ordination for all procedures with internal/ external stakeholders.

· Managing email/ phone response to ensure timely response to internal and external customers.

· Timely follow up on all Delinquent boxes – Laden/ Empty return to ensure quick clearances and return of empties to the Equipment Inventory pool.

· Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations.

· Manage Vessel/ Voyage changes and Customer Communications, as required.

· Attend Customs hearing/ enquiry, if necessary.

· Following prescribed KYC checks and maintaining relevant data/ records, as stipulated.

· Follow up with other Departments, on queries related to Import and Export procedures, to ensure end to end resolution.

· Adoption of new process/ tools/ roll outs and contribution/ feedback towards systems improvements to enhance efficiency and productivity.

· Strict adherence and compliance with processes & policies and local authority requirements and deadlines.

· Make SeaLead easy to do business with, through:

o Timely Delivery of Documents (Invoice/ Delivery Order).

o Timely Customs Filing, Cargo clearance and delivery.

o Pro-Active Notification of inbound shipments.

o Exception Management.

o Ensuring data integrity of systems.

· Support any ad hoc tasks assigned by management.

Dispute coordination, follow up on and closure

· Timely action and escalation of complex complaints, potential issues with Customs, related to filing/ amendments.

· Constant and urgent follow up with concerned internal/ external Parties to ensure customs filing on time, accurately.

· End to end follow up on Invoice disputes: receive disputes, investigate, coordinate with all stakeholders for fast resolution.

· Perform and report root cause analysis on delays/ errors : identify root causes and record them, check for repetitive trends and report to Management.

· Timely action and escalation of complex complaints, potential issues with Customs, related to IGM filing/ amendments to avoid any Penalties.

Leadership

· Train, develop and mentor team-members.

· Develop and maintain a Customer focused mindset in the Team.

· Monitor performance of individual Team Members and provide timely feedback for improvements.

· Willingness to provide support and coaching for team members and share Domain knowledge.

· Develop a robust succession plan and ensure people development and growth.

· Lead the team to achieve best-in-class Service.

· Responsible for employee engagement within the team.

Key interactions (Internal | External):

Internal: Across the Departments | Overseas offices .

Education requirements:

Language requirements:

Bachelor’s Degree or qualified professional

Good command of spoken and written English

Background and experience:

Competencies and skills:

· Minimum 10 years’ experience in the Container Shipping industry.

· Import/Export Shipping Processes and Documentation, Customs formalities is a must.

· Minimum 3-5 years’ experience in handling a small team.

· MS Office Applications and ability to prepare reports.

· Basic knowledge of geography and port operations.

· Manage and measure work performance.

· Excellent communication, written and verbal.

· Customer Orientated

· Attention to detail, error free working.

· Work well under pressure in a fast-paced and professional environment.

· Flexible, willing approach to adjust to new Systems/ Processes, when applicable.

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Customer Service Representative

Apply locations: Saudi Arabia - Riyadh
Time type: Full time
Posted on: Posted 18 Days Ago
Job requisition id: JR0004072

Key Responsibilities

1. Communication with customers in written and via phone with defined SLA (response time) and quality standards
2. Keeping records of customer’s interaction and contacts
3. Researching required information using internal systems and resources
4. Communication and coordination with CS Team members, internal departments, and GB offices
5. Following-up in customer inquiries not immediately resolved
6. Identifying and escalating priority issues
7. Recommending process improvements
8. Duties and responsibilities can be changed after arrangement
9. Providing customers with correct and complete information
10. Ensuring maintaining of KPIs and SLAs
11. Ensuring the contact logging software is correctly used to allow reports and analysis
12. Maintaining internal rules

Qualifications

1. Secondary education degree or University degree (Bc/MA)
2. Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
3. Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
4. PC literate with experience with MS Office
5. Good communication skills

Key Competencies

1. Previous experience in Customer Service is an advantage (international environment is a significant advantage)
2. Customer oriented
3. Attention to detail and accuracy
4. Enjoys a fast paced, ever-changing environment
5. Team player
6. Good analytical skills, focused on problem solving
7. Ability to handle stress
8. Multi-tasking
9. Experience with Salesforce

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