53 Banking Manager jobs in Saudi Arabia

Description Du Poste
Company Description
SOCOTEC ARABIA
, A global leader in testing, inspection, and certification services, with operations across more than 25 countries, is expanding its presence in Saudi Arabia.

We are seeking a qualified professional to oversee customer interactions and manage service requests through two main portals — one dedicated to insurance company clients and the other for internal company operations. This role serves as the primary point of contact for customers, ensuring timely updates, efficient inquiry resolution, and seamless coordination with the operations teams.

Job Description
Key Responsibilities:

• Manage daily operations of two customer portals (insurance company portal and company portal).
• Respond promptly to client inquiries, service requests, and complaints.
• Coordinate with internal teams to ensure service delivery meets contractual timelines.
• Monitor portal data for accuracy and completeness.
• Generate and submit periodic customer service reports.
• Maintain high levels of client satisfaction and service quality.
• Escalate issues to the Operations Manager when necessary.

Qualifications
Qualifications & Skills:

• Bachelor's degree in business administration or related field.
• 2–4 years of experience in customer service, preferably in IDI/TIC or insurance-related industries.
• Strong communication and interpersonal skills.
• Proficiency in using customer portals and Microsoft Office.
• Problem-solving skills and attention to detail.

Company Description

SOCOTEC ARABIA, A global leader in testing, inspection, and certification services, with operations across more than 25 countries, is expanding its presence in Saudi Arabia.

We are seeking a qualified professional to oversee customer interactions and manage service requests through two main portals — one dedicated to insurance company clients and the other for internal company operations. This role serves as the primary point of contact for customers, ensuring timely updates, efficient inquiry resolution, and seamless coordination with the operations teams.

Job Description

Key Responsibilities:

• Manage daily operations of two customer portals (insurance company portal and company portal).
• Respond promptly to client inquiries, service requests, and complaints.
• Coordinate with internal teams to ensure service delivery meets contractual timelines.
• Monitor portal data for accuracy and completeness.
• Generate and submit periodic customer service reports.
• Maintain high levels of client satisfaction and service quality.
• Escalate issues to the Operations Manager when necessary.

Qualifications

Qualifications & Skills:

• Bachelor's degree in business administration or related field.
• 2–4 years of experience in customer service, preferably in IDI/TIC or insurance-related industries.
• Strong communication and interpersonal skills.
• Proficiency in using customer portals and Microsoft Office.
• Problem-solving skills and attention to detail.

Company Description

KnowledgeCity is an online employee training platform aimed at improving productivity and managing organizational training. With a vast Learning Library of over 50,000 videos that continues to grow, the platform covers essential categories such as business skills, computer software, safety, compliance, and finance. Organizations can create customized portals with localization in any language, access the eLearning content library, and manage users with a powerful Learning Management System.

Role Description

This is a full-time on-site role for a Customer Relations Specialist located in Jeddah. The Customer Relations Specialist will be responsible for ensuring customer satisfaction and retention by providing excellent customer service. Day-to-day tasks include handling customer inquiries, providing support, addressing customer feedback, and resolving issues to enhance customer experiences.

Qualifications

• Experience in Customer Retention and Customer Satisfaction
• Strong Communication skills
• Proficiency in Customer Support and Customer Service
• Excellent interpersonal skills and the ability to build relationships with customers
• Ability to work independently and as part of a team
• Experience using customer relationship management (CRM) software is a plus
• Bachelor's degree in

Main Purpose of the Job

We are seeking an experienced and results-driven
Sales & Customer Relations Leader
to lead our sales team and oversee customer engagement initiatives in our rapidly expanding entertainment store.

This role is responsible for driving
revenue growth
, managing
customer relationships
, and ensuring an
exceptional customer experience
both in-store and through bookings.

The ideal candidate is a strong leader who combines
sales expertise
with
excellent customer service management
. The role requires setting performance targets, coaching teams, and implementing strategies to strengthen customer loyalty and maximize business opportunities.

Key Responsibilities

• Lead, motivate, and manage the
  sales and customer relations teams
  to achieve business goals.
• Develop and implement
  sales strategies
  to drive revenue and meet KPIs.
• Monitor
  bookings, upselling, and cross-selling
  initiatives to maximize customer value.
• Build and maintain
  strong customer relationships
  , ensuring consistent, high-quality service.
• Resolve
  escalated customer issues
  effectively and professionally.
• Oversee
  training and development
  programs for sales and customer service teams.
• Analyze
  sales data, customer feedback, and market trends
  to identify growth opportunities.
• Collaborate with
  marketing and events teams
  to create promotions and campaigns that boost sales and engagement.
• Establish
  service standards
  , monitor performance, and ensure policy compliance.
• Prepare regular
  reports
  on sales performance, customer satisfaction, and departmental goals.
• Perform
  ad-hoc duties
  as required.

Key Performance Indicators (KPIs)

• Achievement of
  monthly/quarterly sales targets
  .
• Growth in
  repeat bookings
  and
  customer retention rates
  .
• Improvement in
  average transaction value
  and
  upselling/cross-selling success
  .
• Increase in
  Customer Satisfaction (CSAT)
  and
  Net Promoter Score (NPS)
  .
• Reduction in
  customer complaints
  and
  resolution time
  .
• High
  employee performance and productivity
  .
• Revenue growth
  attributed to customer relationship initiatives.

Qualifications & Skills

• Bachelor's degree in
  Business Administration, Sales, Marketing
  , or a related field.
• 2–4 years
  of experience in sales and customer service (preferably in
  retail or entertainment
  industries).
• Proven track record in
  achieving sales targets
  and
  driving business growth
  .
• Strong
  leadership
  ,
  coaching
  , and
  team management
  skills.
• Excellent
  communication
  ,
  negotiation
  , and
  relationship-building
  abilities.
• Strong
  problem-solving
  and
  customer escalation resolution
  skills.
• Analytical mindset
  with experience in reporting and data-driven decision-making.
• Proficiency in
  CRM systems
  , sales tools, and
  Microsoft Office Suite
  .
• Ability to
  thrive in a fast-paced, high-pressure environment
  .

About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role/ Department
Responsible for the delivery of all Finance services in the Middle East with entities in Saudi Arabia and Abu Dhabi. The Finance Country Head, is a key business partner in the location and will work with Line of Business heads and functional leads to achieve Northern Trust's business goals in the region.

Reporting into a member of the EMEA Finance Leadership Team, the Finance Country Head will be responsible for supporting the delivery and oversight of all Finance functions with the role is located in Riyadh, KSA.

The successful candidate will have excellent people management skills and provide effective oversight for financial processes outsourced to group affiliates. Individuals with previous Financial Service industry experience are of particular interest for the role.

The Key Responsibilities Of The Role Include

• Oversight of all business finance activities, serving the global finance function heads, regional management, regulators, tax authorities and other local stakeholders and to provide leadership and guidance to the planning, organization, direction and control of the Finance function.
• Primary and direct responsibility for planning, overseeing and directing the activities of the
• Finance function towards achievement of the Corporation's objectives and for timely briefing and reporting on Finance matters to both management and appropriate governance bodies including Boards and Delegated Committees.
• Reporting to The Northern Trust Company of Saudi Arabia Board, manage the preparation and completion of all applicable financial statements, financial reports including submissions to the regulators both in the KSA and Abu Dhabi.
• Responsibility for the production and integrity of the locations financial information and its regulatory reporting in respect of its regulated activities. This includes supporting local payroll and other local related administration activity.
• Management of the allocation and maintenance of capital, funding and liquidity.
• Primary responsibility for understanding and managing the risk inherent to the Finance function and for taking reasonable steps to ensure the adequacy of the control and governance arrangements within that function.
• Ensure the requirements of the Finance function are properly supported by a robust infrastructure and that adequate resources, systems and controls are in place to comply with all applicable accounting standards, regulatory requirements, corporate policies and NT corporate governance standards.
• Manage key external relationships with the Capital Markets Authority, External Auditors and other key outside stakeholders and government bodies.

Skills/ Qualifications
The successful candidate will benefit from having:

• Qualified Accountant with expertise in financial control, reporting and critical accounting related
• Ability to provide direction and leadership to champion new initiatives across all lines of business.
• Excellent analytical and evaluation skills combined with considerable attention to detail.
• Excellent time management and organisational skills.
• Excellent verbal and written communication skills with the ability to adapt to various audiences.
• Flexible approach to process changes and variable workloads.
• Ability to make sound decisions and resolve problems before they escalate.

Working With Us
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater

Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

Overview

Arthur Lawrence is urgently looking for Manager – Core Banking Support for a client in Riyadh, KSA. Please review the job requirements below. Your immediate application will enable us to place you successfully.

Must-Have:

• 8-10 years of experience in Fintech, with 4 years in management.
• Skilled in Temenos T24, NewGen iBPS, Experian PowerCurve, and BankCube T-Report.
• Experience in developing and implementing Payment Hub strategy and framework.
• Prior experience in implementing a Card Management System, overseeing payment hub operations, and ensuring security, compliance, and performance.
• In-depth knowledge of global Payment Hub trends.

Nice to Have:

• Bachelor’s/ Master’s degree in Computer Science / Finance or Engineering.
• Relevant Certification in Project Management.

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are a UN Women Empowerment Principal Signatory and are certified by the National Minority Supplier Development Council.

• Winner of the Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in the top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest-growing companies of America.
• Named one of the top ten fastest-growing businesses in Houston in 2016.
• Ranked 25th in the HBJ’s Fast 100 Private Companies Award in 2017.

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.

Arthur Lawrence is urgently looking for Manager – Core Banking Systems for a client in Riyadh, KSA. Kindly review the job requirements below. Your immediate application will enable us to place you successfully.

• 5+ years of experience in developing Payment Hub Management strategies
• Experienced in implementation of card management systems and managing payment hub operations
• Proficiency with testing, developing security measures, and resolving issues

• Bachelor’s/ Master’s degree in computer science, information technology, computer engineering or any other relevant field.

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are a UN Women Empowerment Principal Signatory and are certified by the National Minority Supplier Development Council.

• Winner of the Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in the top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest. Growing companies of America.
• Named one of the top ten fastest-growing businesses in Houston in 2016.
• Ranked 25th in the HBJ s Fast 100 Private Companies Award in 2017.

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.

We are looking for a results-driven Sales Manager to join our Banking & Financial Services (BFS) vertical at Raqmiyat. This role will focus on selling payment products, as well as driving broader banking initiatives and commercial partnerships, and expanding our footprint within the banking sector across KSA.

The ideal candidate will have proven experience in payment solutions, digital banking, or fintech, and a strong network within the banking and financial services industry. You will work closely with leadership to identify new opportunities, pitch strategic offerings, manage the sales pipeline, and help position Raqmiyat as a key technology partner to banks and financial institutions.

This role requires someone with a strong commercial mindset, the ability to work independently, and a passion for building long-term client relationships in the rapidly evolving digital banking space.

Key Responsibilities:

• Promote and sell Raqmiyat's digital banking solutions to banks and financial institutions across KSA.
• Identify and pursue commercial opportunities by acquiring new banking clients and expanding relationships with existing ones.
• Build and maintain relationships with third-party providers to introduce new products and services under Raqmiyat's BFS offering.
• Own the full sales cycle — from lead generation to deal closure — with structured tracking of pipeline status, forecasts, and follow-ups.
• Analyse market trends, competitor activity, and client needs to shape and drive effective sales strategies.
• Collaborate with product, pre-sales, and delivery teams to align on solutions, tailor proposals, and ensure smooth handover of closed deals.
• Strengthen client relationships by identifying upsell and cross-sell opportunities aligned with their evolving needs.
• Provide regular reporting on sales performance, pipeline health, and revenue forecasts, and consistently meet or exceed sales targets.

Qualifications

Must-Have:

• 6 - 10 years of experience in sales or business development, preferably in banking technology, digital payments, or fintech.
• Proven track record of meeting or exceeding sales targets in a B2B environment.
• Experience working with or selling to banks and financial institutions in KSA.
• Strong understanding of payment solutions on the acquiring side and/or consumer banking side
• Excellent communication, negotiation, and presentation skills.
• Ability to manage the full sales cycle — from prospecting to closing — with minimal supervision.
• Proficient in using CRM tools and maintaining structured pipelines and sales reporting.
• Bachelor's degree in Business, Finance, Technology, or a related field.

Preferred:

• Existing network of contacts within GCC banking and financial services sector.
• Experience in working with third-party technology providers.
• Knowledge of regional regulatory trends and how they impact digital banking and payments.
• Arabic language proficiency is a Must.

Detailed Scope of Work

A Corporate Banking Project Manager plans, executes, and monitors projects from initiation to closure, ensuring they align with strategic goals, stay within budget, and meet deadlines

Key responsibilities include developing project plans,

Managing project teams and resources,

Documenting requirements,

Managing risks and issues,

Tracking budgets, and communicating with stakeholders.

Collaborate with business, product, IT, and risk teams,

Applying project management methodologies to implement new systems, enhance processes, or launch corporate banking initiatives.

Project Initiation

Determine objectives and measures to evaluate the completion of project

Define scope of the project in collaboration with senior management

Develop Project Initiation document and obtain required approvals

Initiate project Mobilization by confirming project scope, estimates, resources, roles and responsibilities

Lead Kick Off Meeting to ensure Stakeholders Alignment on Project Objectives, scope and authorize resource mobilization

Project Planning

Develop a schedule for project completion that effectively allocates resources to the activities and ensure team alignment on the Plan

Lead Requirement Gathering Workshops to ensure Clear Scoped requirements are signed off ,

Maintain Plan Baseline and Variance Reports

Project Execution

Manages, monitors and forecasts project execution and report on Scope Changes , SIT & UAT Activities and get required Sign Offs

Arrange Deployment activities and Approvals including Go-Live Sign Offs , Pilot testing, Downtime Approvals , monitor and report post live support activities till completion

Proactive monitoring of timeline, scope and budget to ensure projects remain within allocated budget

Monitor the progress of the project and ensure successful completion of project

Prepare & provide weekly/biweekly updates to senior management on progress of the projects

Takes corrective actions as required to deliver complete scope, as desired quality, in time and within budget (including scope change management, risk mitigation etc) and value assurance.

Follow Change Management practices for any change request and issue identification / resolution with all stakeholders.

Identify and anticipate risks and issues, facilitate resolution, mitigation and appropriate escalation to senior management.

Project Closure

Ensure Proper Project Closure is Documented and Closure Process is Followed

Update Project Configuration and ConfirmRole & responsibilities