100 Automation jobs in Saudi Arabia

Permanent

Company Description

NETS is a leading global Solutions Provider and Systems Integrator dedicated empowering the future through our integrated approach and commitment to delivering Innovative, Intelligent, and Integrated Solutions (NETS 3 I’s) Effectively, Efficiently, and Economically (NETS 3 E’s). Our service portfolio covers 3 verticals namely Infrastructure, Digital, and Managed Solutions, and NETS Services include Access Networks (Fixed and Wireless), Enterprise Data Networks, Cloud Solutions, Cyber Security, Automation, Resource Outsourcing, and Managed Services.NETS brings over 4 decades of proven domain expertise, service specialization, and industry leadership, delivering over 3,000+ successful projects. Our 1,000+ highly skilled & professional staff, collaboration with over 50 leading global technology partners, 100+ NETS OEM Partners, and NETS Reach, with offices in the UK, UAE, USA, Saudi Arabia, and Pakistan, has allowed us to be the preferred trusted partner to over 200 long-standing satisfied customers including fortune 500 companies across 25+ countries.

Job Description

We are looking for a technically skilled and self-motivated Smart Home Automation

Specialist with a strong foundation in Home Assistant, smart device integration, and

automation development. The ideal candidate will possess a computer science background,

hands-on experience with various smart home platforms, and the capability to implement

sophisticated automations tailored to user requirements. A key part of this role is staying

current with a wide variety of smart home products and protocols, including solutions from

small OEMs and niche vendors.

Requirements

Major Roles and Responsibilities:

• Device Integration : Set up and integrate a wide range of smart home devices from major brands and small OEMs using Home Assistant.
• Protocol Management : Work with various smart home communication standards including Zigbee, Z-Wave, Matter, Thread, Bluetooth, Wi-Fi, and MQTT .
• Advanced Automation : Design and develop complex automation flows using YAML , Node-RED , and Python scripts based on user behavior and sensor input.
• Problem Solving & Research : Identify and troubleshoot integration issues by actively researching solutions via online forums, GitHub repositories, documentation, and the Home Assistant community .
• Custom Dashboards : Build clean and intuitive Lovelace dashboards tailored for user needs and accessibility.
• System Monitoring & Optimization : Ensure ongoing maintenance, security, and performance optimization of the Home Assistant setup.
• Client Collaboration : Translate customer needs into well-structured automations and system logic.
• Documentation : Maintain clear and organized documentation of all setups, configurations, and workflows.

Educational Qualifications and Skills:

• Bachelor's degree in computer science, Engineering , or equivalent practical experience.
• Proven experience deploying and managing smart devices using Home Assistant .
• Strong understanding of smart home communication technologies (e.g., Zigbee, Thread, Matter, Bluetooth, Wi-Fi, MQTT).
• Experience working with products from various smart home ecosystems and smaller OEMs (AliExpress, Tuya-based, etc.).
• Proficiency in YAML , scripting in Python , and optionally Node-RED .
• Experience using tools like GitHub , community add-ons , and open-source platforms to find or implement integrations.
• Comfort with networking concepts (IP configuration, firewalls, DHCP, etc.).

Preferred Skills:

• Experience with ESPHome, Docker, or Linux-based self-hosting environments.
• Familiarity with smart energy management, alarm/security systems, or smart multimedia systems.
• Understanding of REST APIs, webhooks, and HTTP/MQTT integrations with cloud or local services.
• Contributions to forums like the Home Assistant Community or Reddit r/homeassistant.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.
• Proactive and independent with a desire to continuously learn.
• Ability to simplify complex technical concepts for non-technical users.

Bonus:

• Integration experience with voice assistants (Alexa, Google Assistant, Siri/HomeKit).
• Experience with custom firmware (Tasmota, ESPHome) or device hacking/modding.

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Electrical and Automation Specialist page is loaded Electrical and Automation Specialist Apply locations Riyadh Factory time type Full time posted on Posted 30+ Days Ago job requisition id JR26246

Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you.

As proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.

To succeed at pladis you need to be purpose-led , resilient and positive to succeed here because we expect pace and agility , we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact

Click “Apply” to get started.

Key Skills :

- PLC troubleshooting
- Instrumentation
- Calibrations
- Control circuits troubleshooting
- Robotics
- Control circuit development
- Pneumatic systems

Responsibilities :

- Trouble shooting and breakdown handling of Electrical and Automation related failures of all lines and utilities section
- Continuous PM activities Execution
- Responsible to achieve maintenance KPI targets
- Will work alone for troubleshooting and improveemtn projects
- Will be backup for secion lead during vacations and when needed
- Will participate in proceedures development and training new team members

pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business.
We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL.

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This is a full-time on-site role for a Marketing CRM Administrator & Marketing Automation Specialist, located in Dammam. The Specialist will be responsible for the overall management, optimization, and strategic utilization of the company's Customer Relationship Management (CRM) system and integrated marketing automation platforms.

This Marketing role will assist in enabling efficient sales processes through:

- Executing targeted marketing campaigns

- Managing customer feedback initiatives, like Net Promoter Score (NPS)

- Providing data-driven insights to strengthen customer relationships

- Fuel business growth within this dynamic sector.

Performance Accountability:

- Position Overview: Manages CRM and marketing automation to drive customer engagement and sales efficiency.

- CRM System Administration & Optimization: Owns CRM setup, data integrity, customizations, and user documentation.

- Marketing Automation Strategy & Execution: Builds and manages targeted campaigns, lead scoring, and performance tracking.

- Reporting, Analytics & Insights: Generates reports and dashboards; analyzes data to optimize performance.

- Cross-functional Collaboration & Support: Works with Sales and Marketing to streamline workflows and improve customer touchpoints.

Qualifications:

Nationality: Any

- 2-3 years B2B in a CRM Administrator role, coupled with hands-on experience in marketing automation.

- Languages: Very good in both Arabic & English

Functional Knowledge:

- Experience in a B2B environment, particularly within the automotive, heavy equipment, or industrial sectors, is highly desirable.

- Proven track record of optimizing CRM systems and marketing automation platforms.

- Experience working in the Saudi Arabian market and understanding local business practices

- Basic understanding of HTML/CSS for email and landing page customization is a plus

- Experience with data import/export, data cleansing, and de-duplication tools.

- Proficiency in creating workflows, automation rules, custom reports, and dashboards

- Solid computer skills, including MS Office

- Excellent communication and presentation skills

- Working knowledge of market research, surveys, and data analytics

Job-Specific Skills:

- Technical Proficiency

- Analytical Thinking

- Customer-Centricity

- Time management and multitasking skills with the ability to prioritize tasks.

- Attention to detail for precise analysis of data.

- Critical thinking and problem-solving skills

- Ability to work with teams and collaborate.

Skills

Must-have qualifications:

- 2-3 years of experience in a CRM Administrator role

- Very good in both Arabic and English

- Hands-on experience in marketing automation

- Experience in a B2B environment

- Proven track record of optimizing CRM systems and marketing automation platforms

- Proficiency in creating workflows, automation rules, custom reports, and dashboards

Preferred qualifications:

- Experience working in the Saudi Arabian market and understanding local business practices

- Experience within the automotive, heavy equipment, or industrial sectors.

- Basic understanding of HTML/CSS for email and landing page customization.

- Experience with data import/export, data cleansing, and de-duplication tools.

- Solid computer skills, including MS Office.

- Excellent communication and presentation skills.

- Working knowledge of market research, surveys, and data analytics.

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Join to apply for the Software Test Automation Team Lead - Saudi National role at Sanaam

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Job Summary

We are hiring for our client – A well-known governmental entity in Riyadh Region; Software Test Automation Team Lead who will be responsible for leading the design, development, execution, and maintenance of automated testing frameworks and processes. This role ensures the delivery of high-quality software by aligning automation efforts with business requirements, managing regression testing, and supervising the execution of system and integration tests. The ideal candidate brings deep technical expertise in test automation, strong leadership skills, and a solid understanding of Agile practices to drive continuous improvement and ensure efficient, scalable testing operations.

Job Summary

We are hiring for our client – A well-known governmental entity in Riyadh Region; Software Test Automation Team Lead who will be responsible for leading the design, development, execution, and maintenance of automated testing frameworks and processes. This role ensures the delivery of high-quality software by aligning automation efforts with business requirements, managing regression testing, and supervising the execution of system and integration tests. The ideal candidate brings deep technical expertise in test automation, strong leadership skills, and a solid understanding of Agile practices to drive continuous improvement and ensure efficient, scalable testing operations.

Job Responsibilities

• Review and analyze business requirements and test readiness plans, including estimated timelines and resources.
• Supervise the design and writing of test scenarios linked to business requirements for all types of tests.
• Oversee the execution of all required tests on systems and integration channels.
• Ensure the creation and provision of necessary test data.
• Build and automate regression tests (Regression Testing).
• Raise system defects to the development team, ensuring they are clear, reproducible, and validated after being fixed.
• Ensure proper execution and ongoing maintenance of automated tests.
• Provide daily and summary reports related to automated testing.
• Attend meetings to ensure coordination with other teams according to center policies and procedures.
• Ensure the automated tests are activated and functioning correctly.
• Perform automated tests and share test results.
• Share knowledge with the testing team.
• Propose development solutions to improve automation and reduce execution time.
  
  

Job Requirements

• Saudi National
• Minimum of 9 years of experience in the same or similar role.
• Bachelor’s degree in computer science, Information Technology, Information Systems, or any related technical field.
• Preferred certifications: ISTQB, Agile testing, communication management, and relationship management.
• Strong communication and planning skills.
• Risk management and professional problem-solving.
• Time management and the ability to lead testing teams.
• Practical understanding of testing processes and software development life cycle.
• Experience with Agile methodology.
• Hands-on experience in designing and writing automated test scenarios.
• Skilled in analyzing impacted areas and performing necessary testing for system changes or new requests.
• Solid experience in system and integration test automation.
• Proven ability to build and maintain automated test scripts for various systems and smart applications.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

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Want to help us bring happiness to the world? Want to join an ambitious and fast-growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure, and people? Then this is the place for you.

As proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.

To succeed at pladis you need to be purpose-led , resilient , and positive because we expect pace and agility , insist on collaboration , and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact.

Key responsibilities are listed below:

1. Automation engineer will be responsible for identifying and mitigating automation-related business risks, i.e., ensuring hardware and software backups availability with proper documentation.
2. Troubleshooting and breakdown handling of electrical and automation-related failures of all lines and utilities sections.
3. Ensuring critical spares availability in store.
4. Continuous PM activities development.
5. Ensuring health and safety requirements in execution.
6. Support improvement and investment activities.
7. Execute PLC replacement and upgrade projects.

pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.

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The RPA Business Analyst bridges the gap between business needs and automation solutions. They are responsible for identifying automation opportunities, gathering detailed requirements, and producing clear documentation for development teams.

Key Responsibilities:

• Conduct process discovery and stakeholder interviews.
• Document as-is and to-be processes with clarity and precision.
• Create and manage Process Design Documents (PDDs) and requirement artifacts.
• Experience in business analysis and process mining with 10+ years.
• Arabic speaker (preferred) with fluency in English
• Collaborate with development teams to validate automation feasibility.
• Support testing, change management, and post-deployment validation.
• Drive continuous improvement through analytics and stakeholder feedback

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JOB TITLE: RASS (Remote Automation Support Specialist)

DEPARTMENT: Remote Automation Support

REPORTING TO: Remote Automation Support Manager

PURPOSE OF POSITION

Supporting the customers maintenance contracts in the region and achieve SLA targets.

KEY RESPONSIBILITIES

-Responsible for the first level support of customers and distributors in the region by responding to their requests and resolving their issues in a timely manner.

-Respond to technical assistance requests via logged tickets, emails, or phone.

-Research customer’s inquiries and questions using available information resources and advise customers on best practice and actions.

-Follow standard Support process and procedures.

-Collect the needed data from the customer to troubleshoot the issue.

-Diagnose remotely and provide basic troubleshooting of the issue reported.

-Properly escalate on time unresolved queries to the next level of support (RASE).

-Track, route and redirect problems to correct teams and resources.

-Manage support through 3rd parties.

-Provide updates to the customers on the progress and results of the troubleshooting.

-Utilize excellent customer service skills and exceed customers’ expectations.

-Ensure proper recording, documentation, resolution, and closure of all issues.

-Develop and grow knowledge of Remote Support procedures, products, and services.

-Monitor and report on all related Remote Support KPI’s to meet and exceed the target from initial response, remote fix rate, first time fix, resolution time and SLA targets.

-Follow-up on warranty claims raised by the customers and make sure to be reported to factories on time

-Follow-up with factories to get updates on the warranty claims and keep the customers updated

-Be responsible to prepare weekly status report for warranty claims.

• All tasks that will be assigned by Remote Automation support Manager related to the department responsibilities.

DELEGATION OF AUTHORITY

As per Board-approved DOA and as necessary for functions outside the DOA.

POSITION RELATIONSHIPS

Internal

Remote Support team, Technical Support, Projects, Sales, Factories, L4 and 3rd parties.

External

Customers, Distributors, 3rd party engineers

MEASURES OF PERFORMANCE

Leading Indicators

•Backlog – RFR – FTF

•Warranty claims on time as per each factory lead-time.

Lagging Indicators

•SLA – Customer Satisfaction

•Initial responses

PERSONAL QUALIFICATIONS & EXPERIENCE

Education/achievements

Required

-Entry level of Engineering and/or Engineering certificate:

(Electrical, Mechatronics, Mechanical, Software, Computer, IT, IT infrastructure).

Preferred

-Infield experience for remote support

Experience/Knowledge

Required

-Fresh or less than 3 years experience in Software / Hardware Help Desk support environments.

-Follow support process in multiple production environments and architecture platforms.

-Demonstrated ability to manage customers and deliver services to the SLAs

-Demonstrated ability to engage and drive 3rd parties.

-Excellent written and verbal communication in English.

Preferred

-Excellent written and verbal communication in French & Arabic languages

Specific Skills

Required

-Remote Diagnosis and problem troubleshooting.

-Incident Management.

-Problem identification

-Software and Hardware knowledge.

Preferred

-Automation

ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

Customer Obsessed

Solicits voice of the customer and drives actions to improve customer experience

Holds others accountable for meeting customer needs

Addresses gaps in the team’s ability to meet emerging customer needs

Continuously improves processes to be more aligned with the customers

Inspiring

Thinks beyond the day-to-day, taking a long-term, big-picture view of the business.

Clarifies the organization’s vision and strategy to the team, and ensures that efforts are prioritized to support them

Leads the team to pursue possibilities that will create sustainable value

Build extraordinary Teams

Nurtures and develops promising ideas through prototyping and experimentation

Challenges others to develop breakthrough solutions

Ensures that varied perspectives are included in the process of innovation

Encourages others to address challenges in new and better ways

Courageous

Builds energy and optimism in others in support of Our Shared Purpose

Communicates the vision of the organization in a way that others can relate to and buy into

Helps others envision a greater sense of what is possible for the organization’s future

Ensures that others understand how their efforts and contributions make a positive difference

Deliver results

Builds a cohesive team that drives the goals and success of the organization.

Communicates clear goals and roles to team members

Builds a team that has the right mix of skills and leverages the strengths of individual members Celebrates team accomplishments

Adaptable

Coaches people on how to take a stand in the face of adversity when they believe in something Confronts tough organizational issues and disagreements

Delivers difficult messages directly

Demonstrates the courage to say “no” when necessary

Innovative for Impact

Sets high expectations and leads others to achieve results through VBS

Leads others to persist despite setbacks or obstacles Creates a sense of urgency in the team to deliver on time, high quality results with an unwavering commitment to our values and standards of conduct

Drives a track record of continuous improvement and sustainability

Strategic

Leads experimentation as a way to find the best solution

Shares lessons learned from both successes and failures

Creates opportunities for self and others to try new things

Applies the lessons from different experiences to new situations

Lead with VBS

Establish VBS credibility through demonstrating the ability to leading Kaizen events

Coaches leaders on how to use VBS to address business challenges and opportunities,

including selecting the appropriate tool and how to apply to generate results

Builds VBS expertise of the team, establishing and growing capable VBSL support and

VBS Champion resources that can support the team

Willing to seek out subject matter experts in the area of VBS in order to build capability within the organization

WHO IS GILBARCO VEEDER-ROOT

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at .

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s enable the way the world moves!

#J-18808-Ljbffr

JOB TITLE: RASS (Remote Automation Support Specialist)

DEPARTMENT: Remote Automation Support

REPORTING TO: Remote Automation Support Manager

PURPOSE OF POSITION

Supporting the customers maintenance contracts in the region and achieve SLA targets.

KEY RESPONSIBILITIES

-Responsible for the first level support of customers and distributors in the region by responding to their requests and resolving their issues in a timely manner.

-Respond to technical assistance requests via logged tickets, emails, or phone.

-Research customer’s inquiries and questions using available information resources and advise customers on best practice and actions.

-Follow standard Support process and procedures.

-Collect the needed data from the customer to troubleshoot the issue.

-Diagnose remotely and provide basic troubleshooting of the issue reported.

-Properly escalate on time unresolved queries to the next level of support (RASE).

-Track, route and redirect problems to correct teams and resources.

-Manage support through 3rd parties.

-Provide updates to the customers on the progress and results of the troubleshooting.

-Utilize excellent customer service skills and exceed customers’ expectations.

-Ensure proper recording, documentation, resolution, and closure of all issues.

-Develop and grow knowledge of Remote Support procedures, products, and services.

-Monitor and report on all related Remote Support KPI’s to meet and exceed the target from initial response, remote fix rate, first time fix, resolution time and SLA targets.

-Follow-up on warranty claims raised by the customers and make sure to be reported to factories on time

-Follow-up with factories to get updates on the warranty claims and keep the customers updated

-Be responsible to prepare weekly status report for warranty claims.

• All tasks that will be assigned by Remote Automation support Manager related to the department responsibilities.

DELEGATION OF AUTHORITY

As per Board-approved DOA and as necessary for functions outside the DOA.

POSITION RELATIONSHIPS

Internal

Remote Support team, Technical Support, Projects, Sales, Factories, L4 and 3rd parties.

External

Customers, Distributors, 3rd party engineers

MEASURES OF PERFORMANCE

Leading Indicators

•Backlog – RFR – FTF

•Warranty claims on time as per each factory lead-time.

Lagging Indicators

•SLA – Customer Satisfaction

•Initial responses

PERSONAL QUALIFICATIONS & EXPERIENCE

Education/achievements

Required

-Entry level of Engineering and/or Engineering certificate:

(Electrical, Mechatronics, Mechanical, Software, Computer, IT, IT infrastructure).

Preferred

-Infield experience for remote support

Experience/Knowledge

Required

-Fresh or less than 3 years experience in Software / Hardware Help Desk support environments.

-Follow support process in multiple production environments and architecture platforms.

-Demonstrated ability to manage customers and deliver services to the SLAs

-Demonstrated ability to engage and drive 3rd parties.

-Excellent written and verbal communication in English.

Preferred

-Excellent written and verbal communication in French & Arabic languages

Specific Skills

Required

-Remote Diagnosis and problem troubleshooting.

-Incident Management.

-Problem identification

-Software and Hardware knowledge.

Preferred

-Automation

ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

Customer Obsessed

Solicits voice of the customer and drives actions to improve customer experience

Holds others accountable for meeting customer needs

Addresses gaps in the team’s ability to meet emerging customer needs

Continuously improves processes to be more aligned with the customers

Inspiring

Thinks beyond the day-to-day, taking a long-term, big-picture view of the business.

Clarifies the organization’s vision and strategy to the team, and ensures that efforts are prioritized to support them

Leads the team to pursue possibilities that will create sustainable value

Build extraordinary Teams

Nurtures and develops promising ideas through prototyping and experimentation

Challenges others to develop breakthrough solutions

Ensures that varied perspectives are included in the process of innovation

Encourages others to address challenges in new and better ways

Courageous

Builds energy and optimism in others in support of Our Shared Purpose

Communicates the vision of the organization in a way that others can relate to and buy into

Helps others envision a greater sense of what is possible for the organization’s future

Ensures that others understand how their efforts and contributions make a positive difference

Deliver results

Builds a cohesive team that drives the goals and success of the organization.

Communicates clear goals and roles to team members

Builds a team that has the right mix of skills and leverages the strengths of individual members Celebrates team accomplishments

Adaptable

Coaches people on how to take a stand in the face of adversity when they believe in something Confronts tough organizational issues and disagreements

Delivers difficult messages directly

Demonstrates the courage to say “no” when necessary

Innovative for Impact

Sets high expectations and leads others to achieve results through VBS

Leads others to persist despite setbacks or obstacles Creates a sense of urgency in the team to deliver on time, high quality results with an unwavering commitment to our values and standards of conduct

Drives a track record of continuous improvement and sustainability

Strategic

Leads experimentation as a way to find the best solution

Shares lessons learned from both successes and failures

Creates opportunities for self and others to try new things

Applies the lessons from different experiences to new situations

Lead with VBS

Establish VBS credibility through demonstrating the ability to leading Kaizen events

Coaches leaders on how to use VBS to address business challenges and opportunities,

including selecting the appropriate tool and how to apply to generate results

Builds VBS expertise of the team, establishing and growing capable VBSL support and

VBS Champion resources that can support the team

Willing to seek out subject matter experts in the area of VBS in order to build capability within the organization

WHO IS GILBARCO VEEDER-ROOT

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at .

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s enable the way the world moves!

#J-18808-Ljbffr

**JOB TITLE:** RASS (Remote Automation Support Specialist)
**DEPARTMENT:** Remote Automation Support
**REPORTING TO:** Remote Automation Support Manager
**PURPOSE OF POSITION**
Supporting the customers maintenance contracts in the region and achieve SLA targets.
**KEY RESPONSIBILITIES**
- Responsible for the first level support of customers and distributors in the region by responding to their requests and resolving their issues in a timely manner.
- Respond to technical assistance requests via logged tickets, emails, or phone.
- Research customer's inquiries and questions using available information resources and advise customers on best practice and actions.
- Follow standard Support process and procedures.
- Collect the needed data from the customer to troubleshoot the issue.
- Diagnose remotely and provide basic troubleshooting of the issue reported.
- Properly escalate on time unresolved queries to the next level of support (RASE).
- Track, route and redirect problems to correct teams and resources.
- Manage support through 3rd parties.
- Provide updates to the customers on the progress and results of the troubleshooting.
- Utilize excellent customer service skills and exceed customers' expectations.
- Ensure proper recording, documentation, resolution, and closure of all issues.
- Develop and grow knowledge of Remote Support procedures, products, and services.
- Monitor and report on all related Remote Support KPI's to meet and exceed the target from initial response, remote fix rate, first time fix, resolution time and SLA targets.
- Follow-up on warranty claims raised by the customers and make sure to be reported to factories on time
- Follow-up with factories to get updates on the warranty claims and keep the customers updated
- Be responsible to prepare weekly status report for warranty claims.
+ All tasks that will be assigned by Remote Automation support Manager related to the department responsibilities.
**DELEGATION OF AUTHORITY**
As per Board-approved DOA and as necessary for functions outside the DOA.
**POSITION RELATIONSHIPS**
_Internal_
Remote Support team, Technical Support, Projects, Sales, Factories, L4 and 3rd parties.
_External_
Customers, Distributors, 3rd party engineers
**MEASURES OF PERFORMANCE**
Leading Indicators
- Backlog - RFR - FTF
- Warranty claims on time as per each factory lead-time.
Lagging Indicators
- SLA - Customer Satisfaction
- Initial responses
**PERSONAL QUALIFICATIONS & EXPERIENCE**
**Education/achievements**
_Required_
- Entry level of Engineering and/or Engineering certificate:
(Electrical, Mechatronics, Mechanical, Software, Computer, IT, IT infrastructure).
_Preferred_
- Infield experience for remote support
**Experience/Knowledge**
_Required_
- Fresh or less than 3 years experience in Software / Hardware Help Desk support environments.
- Follow support process in multiple production environments and architecture platforms.
- Demonstrated ability to manage customers and deliver services to the SLAs
- Demonstrated ability to engage and drive 3rd parties.
- Excellent written and verbal communication in English.
_Preferred_
- Excellent written and verbal communication in French & Arabic languages
**Specific Skills**
_Required_
- Remote Diagnosis and problem troubleshooting.
- Incident Management.
- Problem identification
- Software and Hardware knowledge.
_Preferred_
- Automation
**ROLE SPECIFIC COMPETENCIES & BEHAVIOURS**
**Customer Obsessed**
Solicits voice of the customer and drives actions to improve customer experience
Holds others accountable for meeting customer needs
Addresses gaps in the team's ability to meet emerging customer needs
Continuously improves processes to be more aligned with the customers
**Inspiring**
Thinks beyond the day-to-day, taking a long-term, big-picture view of the business.
Clarifies the organization's vision and strategy to the team, and ensures that efforts are prioritized to support them
Leads the team to pursue possibilities that will create sustainable value
**Build extraordinary Teams**
Nurtures and develops promising ideas through prototyping and experimentation
Challenges others to develop breakthrough solutions
Ensures that varied perspectives are included in the process of innovation
Encourages others to address challenges in new and better ways
**Courageous**
Builds energy and optimism in others in support of Our Shared Purpose
Communicates the vision of the organization in a way that others can relate to and buy into
Helps others envision a greater sense of what is possible for the organization's future
Ensures that others understand how their efforts and contributions make a positive difference
**Deliver results**
Builds a cohesive team that drives the goals and success of the organization.
Communicates clear goals and roles to team members
Builds a team that has the right mix of skills and leverages the strengths of individual members Celebrates team accomplishments
**Adaptable**
Coaches people on how to take a stand in the face of adversity when they believe in something Confronts tough organizational issues and disagreements
Delivers difficult messages directly
Demonstrates the courage to say "no" when necessary
**Innovative for Impact**
Sets high expectations and leads others to achieve results through VBS
Leads others to persist despite setbacks or obstacles Creates a sense of urgency in the team to deliver on time, high quality results with an unwavering commitment to our values and standards of conduct
Drives a track record of continuous improvement and sustainability
**Strategic**
Leads experimentation as a way to find the best solution
Shares lessons learned from both successes and failures
Creates opportunities for self and others to try new things
Applies the lessons from different experiences to new situations
**Lead with VBS**
Establish VBS credibility through demonstrating the ability to leading Kaizen events
Coaches leaders on how to use VBS to address business challenges and opportunities,
including selecting the appropriate tool and how to apply to generate results
Builds VBS expertise of the team, establishing and growing capable VBSL support and
VBS Champion resources that can support the team
Willing to seek out subject matter experts in the area of VBS in order to build capability within the organization
**WHO IS GILBARCO VEEDER-ROOT**
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1- or e-mail to request accommodation.