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4 Audience Engagement jobs in Saudi Arabia

Customer Engagement Specialist

SAR90000 - SAR120000 Y Bayer

Posted today

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Job Description

Be You, Be Bayer

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining 'impossible'.

We're a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organisation and help us serve our customers better and more efficiently. Because of this, we're always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognise technology as a powerful tool for streamlining processes and improving the business overall.

At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.

Saudi Arabia is booming with opportunity, and we want you to be a part of this exciting future. That's why we're on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities' development programs, Project Assignments and Professional Development Assistance programs

Come grow with us.

Do Something That Moves you

  • Develop a list of HCP (Speakers /non speakers ) and continuously update it as per market dynamics .
  • As a trusted partner she/He will lead a deep discussion in regular preplanned one to one discussions with his/her cusomer list to identify Scientific areas of major interest .
  • As a trusted partner she/he will act as the primary (but non exclusive) point of contact between stakeholders and Bayer; the CES shares the HCPs community needs internally, seek support and guidance from cross functional team .
  • She/he to mutually co create content with Her/his speaker list which mutually satisfy HCP universe scientific interest and Bayer promotional objective .
  • In an effort to create a yearly educational calendar the CES will contract HCP speakers for a number of talks per year,such talks will be integrated in a curriculum and will be repeated in different meeting formats .
  • In coordination with Crossfunctional team such talks will be integrated in different meeting formats (Scientific lectures ,Peer to Peer talks ,Debate sessions ,3rd party symposia ,national and regional initiated Bayer events ,
  • She/He will be responsible to report all his one to one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation .
  • In collaboration with MSO team (back office support ) She/he has to plan and align meetings calendar ,meeting invitaions based on microsegmentation and HCP target needs.
  • Work closely with Virtual Event expert (DT CPH team) to utilize engaging (hybrid) meeting formats and features in events across the yearly educational calendar.
  • When needed the CES will facilitate the virtual meetings .
  • Retains flexible time management in hybrid environment (eg: time allocation of F2F vs virtual engagements to meet business objectives to maximize HCP engagement across larger geographies)
  • She/He needs to align with his peers to co invite to meetings when appropriate and as per meeting setting and format .
  • Facilitate digital networking of like minded HCPs and educate and influence non loyalist HCPs to increase their adoption of Bayer brands.
  • Display great level of discipline and quality in maintaining Data entry related to customer profile information, daily activities, event reporting, PGMI reporting, channel preference, customer insights ,adoption ladder and samples as required on Veeva.
  • She/He will be responsible to report all his one to one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation and contributing to the on going
  • micro segmentation process.
  • Maximizing customer experience by monitoring and optimizing activities, content and channels (data driven decisions) to provide the greatest value / impact to the customer.
  • Despite being a communication expert the CES will continue to be responsible with other Team members (known as Nucleus Team ) on acheiving nucleus related financial targets in his counry scope.
  • Along with the marketing team, leverages insights about specific customers segments generated from virtual meetings to build on the next best action in the Customer Evolution Campaign (CEC).
  • Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within a Customer evolution campaign to drive movement of key customers across adoption ladder.
  • As per various Nucleus needs and in alignment with ITM /CEM and CF team CES may contribute to KAM and tender management plans and activities (account mapping, KAM planning, tender process , .).

Your Experience

  • University degree in pharmaceutical science.
  • More than 1 year of experience within the pharmaceutical industry is a plus.
  • Experience in ophthalmology field is plus
  • Excellent stakeholder engagement record including partnering with TLs and institutes is required.
  • Strong business acumen with desired expertise in commercialization, medical and customer experience excellence
  • Strong scientific knowledge and ability to interpret scientific data in the therapy area she/he is assigned to.
  • Hands on Experience of using digital & Virtual means and tools is a must.
  • Able to expertly operate Bayer virtual platforms and digital tools to provide exceptional customer experience in virtual meetings and capture individual HCP level data in virtual setups.
  • Maintains growth mindset to work through new working models and proactively identifies areas of improvement with the new hybrid responsibilities.
  • Good understanding of agile ways of working is desired
  • Robust understanding of medico marketing strategies and tactics
  • Proficient in English to collaborate internally & across the broader organization enterprise is highly desired.
  • In accordance with country regulations in the Kingdom of Saudi Arabia (KSA), the position of CES in KSA must be appointed to a Saudi national citizen

Empowered to Achieve

At Bayer, we're all about advancing life for those who work alongside us. We pride ourselves in leading the region with our progressive Flexible Working Arrangements policy to help you achieve that fundamental work life balance, giving you the freedom to work when you want, where you want, in addition to our exceptional parental leaves. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you'll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality. Whether you are a free bird, a loving mother, a devoted father, a caring family member, a passionate social butterfly, a lifetime learner or whoever you choose to be, we care about who you are, and we welcome you to bring your true self be part of something bigger, to Be You at Bayer.

We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.

If you are a person with disability and wish to apply, please send your CV directly to , with the job vacancy title mentioned in the subject line.

You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.

Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.

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Customer Engagement Partner

Riyadh, Riyadh Novartis

Posted today

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Job Description

BR

**Customer Engagement Partner**:
Saudi Arabia

**About the role**

Job purpose:
To achieve agreed sales, productivity and performance targets within a given territory.
Major accountabilities:

- To meet or exceed sales targets (market share/market share growth) within agreed budgets and timescales.
- To engage with multi-disciplinary teams in key accounts & facilitate the necessary communications that support center onboarding to Novartis Advanced Therapies especially RLTs & RLIs including future launches.
- To demonstrate advanced levels of scientific knowledge of disease & products within the therapeutic areas of the franchise.
- Follow up on ordered doses until delivery and administration.
- Master excellent communication skills to engage with key scientific leaders & decision makers in key accounts to facilitate access, referral, protocols & adoption of Novartis advanced therapeutics.
- Gain insights relevant to the business & therapy areas & timely communicate these insights internally within the cross-functional teams.
- To achieve agreed contact, coverage, and frequency targets through face to face and meetings and deliver agreed customer centric activities within operating budget.
- To promote defined Novartis products according to campaign briefs and policies.
- Maintain excellent relationships with key external stakeholders.
- To ensure outstanding personal and team knowledge, and understanding of Novartis priority products, technical information, product strategy, positioning, key messages, and programs.
- Effective administration of territory business including, maintenance of high-quality record systems, daily communication with administrative systems and timely processing of territory business expenses (AV and personal).

**Commitment to Diversity & Inclusion**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Role Requirements**

Ideal background:
**Education**:

- Degree educated in pharmacy OR Life science degree,
- Paramedic/nursing qualification, country relevant medical sales accreditation

**Experience**:

- Proven, successful commercial track record.
- Minimum 1- 2 years in pharma environment.
- Oncology background is a plus.
- Knowledge of pharma industry and its changing environment
- Demonstrable high achievement in same or other relevant fields

**Language**:
Excellent command in written & spoken English language is a must.

**Division**

International

**Business Unit**

APMA IMI

**Work Location**

Riyadh

**Company/Legal Entity**

SAUDI PHARMA DISTRIB SAU

**Functional Area**

Marketing

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No
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Customer Engagement Specialist - Riyadh

Riyadh, Riyadh Bayer

Posted 10 days ago

Job Viewed

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Job Description

Overview

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and strive for a world where health for all, hunger for none is no longer a dream. We’re a digital-first culture, focused on cutting-edge tools and methods to advance our organisation and help us serve customers more efficiently. Bayer Middle East welcomes applications from all individuals and is committed to fair treatment for all applicants. Your unique experiences and perspectives make us stronger.

Saudi Arabia is booming with opportunity, and we’re on a mission to advance the lives of those who work with us and support their career growth through our development programs, Project Assignments and Professional Development Assistance programs. Come grow with us.

Do Something That Moves you

Responsibilities
  • Develop a list of HCPs (Speakers / non-speakers) and continuously update it as per market dynamics.
  • Lead regular one-to-one discussions with assigned customers to identify scientific areas of major interest.
  • Act as the primary (but non-exclusive) point of contact between stakeholders and Bayer; share HCP community needs internally and seek cross-functional support.
  • Mutually co-create content with HCPs to satisfy scientific interests and Bayer promotional objectives.
  • Contract HCP speakers for a yearly education calendar; integrate talks into a curriculum and repeat across meeting formats.
  • Coordinate talks across different formats (scientific lectures, peer-to-peer talks, debate sessions, third-party symposia, Bayer events, etc.).
  • Report all one-to-one interactions to VEEVA and integrate HCP insights to support future brand messaging and content creation.
  • Collaborate with the MSO team to plan and align meetings, invitations, and microsegment-based needs.
  • Work with Virtual Event experts to utilize engaging hybrid meeting formats in events throughout the year.
  • Facilitate virtual meetings when needed and maintain flexible time management in hybrid environments to maximize HCP engagement across geographies.
  • Coordinate with peers to co-invite to meetings as appropriate and per format.
  • Facilitate digital networking of like-minded HCPs and educate/influence non-loyalist HCPs to increase adoption of Bayer brands.
  • Maintain data entry quality for customer profiles, daily activities, event reporting, PGMI reporting, channel preference, customer insights, adoption ladder, and samples in Veeva.
  • Maximize customer experience by monitoring and optimizing activities, content, and channels based on data-driven decisions.
  • Collaborate with the Nucleus Team to achieve nucleus-related financial targets within the country scope and align with cross-functional teams on campaigns and campaigns’ execution.
  • Contribute to KAM and tender management plans as needed (account mapping, KAM planning, tender process).
Your Experience
  • University degree in pharmaceutical science.
  • More than 1 year of experience within the pharmaceutical industry is a plus.
  • Experience in ophthalmology is a plus.
  • Excellent stakeholder engagement, including partnering with team leads and institutes.
  • Strong business acumen with expertise in commercialization, medical and customer experience excellence.
  • Strong scientific knowledge with the ability to interpret data in the assigned therapy area.
  • Hands-on experience with digital and virtual tools is a must.
  • Proficient in operating Bayer virtual platforms to provide exceptional customer experiences in virtual meetings and capture HCP-level data.
  • Growth mindset to adapt to new working models and hybrid responsibilities.
  • Good understanding of agile ways of working is desirable.
  • Robust understanding of medico-marketing strategies and tactics.
  • Proficient in English to collaborate internally and across the organization is highly desired.
  • In accordance with country regulations in the Kingdom of Saudi Arabia (KSA), the position of CES in KSA must be appointed to a Saudi national citizen
Empowered to Achieve

At Bayer, we’re about advancing life for those who work alongside us. We offer flexible working arrangements and strong parental leave, a competitive compensation package, and opportunities for personal and professional growth. Join our global organization to express your individuality and grow a rewarding career with Bayer.

We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position.

If you are a person with disability and wish to apply, please email with the job vacancy title in the subject line. Your disability disclosure will be treated confidentially and used only for considering your application as part of our commitment to diversity and inclusion.

Due to the high volume of applications, only shortlisted candidates will be contacted. If you are not contacted within three weeks after the closing date, you were not shortlisted for this role.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Sales and Customer Service
Industries
  • Pharmaceutical Manufacturing and Chemical Manufacturing

Referrals increase your chances of interviewing at Bayer by 2x

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Customer Engagement & Presales ( Seidor One- KSA)

Riyadh, Riyadh SEIDOR

Posted 12 days ago

Job Viewed

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Job Description

Join to apply for the Customer Engagement & Presales (Seidor One - KSA) role at SEIDOR .

This role involves acting as the lead point of contact for customers, building strong relationships, managing accounts, understanding customer systems, proposing solutions, and supporting sales targets. Key responsibilities include conducting face-to-face meetings, promoting software updates, reviewing systems, quoting for new work, documenting issues, scripting customer requirements, managing crises, and assisting with debt recovery.

Requirements:

  • Bachelor's degree in a relevant field; Master's is a plus.
  • Minimum 3 years of related experience.
  • Experience with SAP Business One / ERP sales and hunting sales.
  • Ability to work independently and drive sales.
  • Languages: English and Arabic.
  • Strong product knowledge, analytical skills, communication, negotiation, and relationship-building skills.
  • Self-management and team-oriented attitude.

Additional Details:

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Industry: IT Services and IT Consulting

This job posting appears active and relevant.

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