7 Audience Engagement jobs in Saudi Arabia

Be You, Be Bayer

At Bayer, we’re visionaries driven to solve the world’s toughest challenges, striving for a world where ‘Health for all, Hunger for none’ becomes a reality. We are committed to innovation, energy, curiosity, and continuous learning from diverse perspectives to redefine the impossible.

As a digital-first organization, we leverage cutting-edge tools and methods to enhance our services and operational efficiency. We seek candidates passionate about digital technology, recognizing its power to streamline processes and improve our business.

At Bayer Middle East, we welcome applications from all individuals, regardless of race, nationality, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any other unlawful criterion. We are dedicated to fair treatment and value the unique experiences and perspectives each individual brings.

Saudi Arabia offers abundant opportunities, and we aim to support your career growth through development programs, project assignments, and professional assistance.

Do Something That Moves You

• Develop and update a targeted list of pharmacist customers based on market dynamics.
• Build professional relationships with pharmacists to promote Bayer products for their benefit.
• Serve as the primary contact point between stakeholders and Bayer, communicating customer needs internally and seeking support from cross-functional teams.
• Report all interactions in the BCH CRM system and incorporate insights to support brand messaging and content creation.
• Maintain disciplined and high-quality data entry regarding customer profiles, activities, and insights in the BCH CRM system.
• Collaborate with the Business Analytics Team to plan and schedule meetings based on target segmentation and needs.
• Facilitate virtual meetings and manage flexible scheduling in a hybrid environment to maximize pharmacist engagement across regions.
• Promote digital networking among pharmacists and influence non-loyalists to adopt Bayer brands.
• Enhance customer experience through data-driven monitoring and optimization of activities, content, and channels.
• Coordinate with peers for group meetings when appropriate and suitable for the setting.
• Achieve financial targets within scope despite being a communication expert.
• Collaborate with cross-functional teams to implement tactical campaigns that promote customer movement along the adoption ladder.

Your Experience

• Bachelor’s degree in pharmacy or Life Sciences.
• At least 1 year of relevant experience in Consumer Health.
• Proven stakeholder engagement skills, including purchaser management.
• Strong business acumen, especially in OTC brand commercialization and customer experience.
• Experience with digital and virtual tools is essential.
• Growth mindset and proactive approach to new hybrid working models.
• Understanding of agile working methods is preferred.
• Proficiency in English for internal and organizational collaboration is highly desired.
• Arabic language skills are mandatory.

Empowered to Achieve

Bayer offers flexible working arrangements, 16 weeks paid maternity leave, 10 days paternity leave, postgraduate funding, competitive compensation, and a dynamic work environment. We support personal and professional growth, diversity, and inclusion. Qualified individuals with disabilities are encouraged to apply by sending their CV to , mentioning the job title in the subject line.

Disability disclosures are confidential and solely for diversity and inclusion efforts.

Please note: Due to high application volume, only shortlisted candidates will be contacted. If you do not hear from us within three weeks after the closing date, you were not selected for this role.

• A tertiary-level qualification from an internationally recognized institution in Marketing, Business, Communications, or a related field.

• Recommended to be a fresh graduate to 3 years of experience in customer engagement, CRM, lifecycle marketing, or retention-focused roles.
• Strong knowledge of CRM and marketing automation platforms.
• Proven track record of driving customer engagement and retention through data-driven strategies.
• Experience working with customer segmentation, audience building, and personalization strategies.
• Ability to manage multiple projects in a fast-paced, cross-functional environment.

• Develop segmented engagement plans to address the unique needs and preferences of different customer groups.
• Manage loyalty programs and initiatives that foster long-term customer relationships.
• Execute retention and engagement campaigns across multiple channels, platforms, and products.
• Handle engagement campaigns aimed at improving subscriber retention via email, direct mail, on-site messaging, etc.
• Analyze campaign performance metrics such as email metrics, conversion, and retention to assess effectiveness and ROI.
• Analyze digital platform usage to identify target audiences and tailor marketing communications accordingly.
• Identify opportunities for user engagement and process improvements, quantify their impact, and drive implementation.
• Lead initiatives to enhance overall customer experience by identifying pain points and implementing solutions.
• Oversee the collection of customer feedback through surveys, focus groups, and other channels to gather actionable insights.
• Monitor and optimize engagement initiatives to meet performance targets and support retention goals.
• Develop and track key customer health metrics such as engagement, satisfaction, and usage patterns.
• Perform additional duties as assigned by the line manager related to the role.
• Ensure compliance with all relevant controls, information security policies, and procedures.

• Banking
• Broking

• Administration

• Associate Manager - Customer Engagement and Retention

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KEY RESPONSIBILITIES :

• Operate as the lead point of contact for all matters specific to your customers.
• Build and maintain strong, long-lasting customer relationships.
• Oversee customer account management, including negotiating contracts and agreements.
• Adopt a technical understanding of the customers’ systems and requirements.
• Scope new requirements from customers and propose appropriate solutions to resolve issues.
• Act as the escalation point for the support desk.
• Conduct regular face-to-face meetings with customers.
• Promote new versions and software updates.
• Review existing systems to identify improvements.
• Quote customers for new work.
• Document issues for the project team to address.
• Perform technical scripting of customer requirements.
• Handle customer crises, coordinating efforts to restore services.
• Assist with debt collection by removing barriers to payment.
• Achieve individual sales targets.

Requirements

• Bachelor's degree in a relevant field; Master’s degree is a plus.
• Minimum 3 years of experience in a related field.
• Experience in SAP Business One / ERP software sales and hunting sales.
• Ability to work independently and drive sales.
• Languages: English and Arabic.
• Market knowledge and industry relevance.
• Good knowledge of SAP B1 / ERP products.
• Strong analytical, problem-solving, judgment, and decision-making skills.
• Excellent communication, negotiation, interpersonal, and organizational skills.
• Detail-oriented with experience addressing key business issues.
• Strong self-management skills.
• Team player with a positive attitude.
• Good relationship-building skills.

Join to apply for the Customer Engagement & Presales (Seidor One - KSA) role at SEIDOR .

This role involves acting as the lead point of contact for customers, building strong relationships, managing accounts, understanding customer systems, proposing solutions, and supporting sales targets. Key responsibilities include conducting face-to-face meetings, promoting software updates, reviewing systems, quoting for new work, documenting issues, scripting customer requirements, managing crises, and assisting with debt recovery.

Requirements:

• Bachelor's degree in a relevant field; Master's is a plus.
• Minimum 3 years of related experience.
• Experience with SAP Business One / ERP sales and hunting sales.
• Ability to work independently and drive sales.
• Languages: English and Arabic.
• Strong product knowledge, analytical skills, communication, negotiation, and relationship-building skills.
• Self-management and team-oriented attitude.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: IT Services and IT Consulting

This job posting appears active and relevant.

Trending

The role is responsible for developing and executing strategies that deepen customer relationships, increase lifetime value, and reduce churn. He/she focuses on driving meaningful engagement across the customer journey through personalized communication, targeted campaigns, and loyalty initiatives, and leverages data insights to design impactful retention strategies and enhance the customer experience. Key responsibilities include managing customer segmentation, overseeing lifecycle marketing efforts, and implementing retention programs that foster long-term brand loyalty.

This role requires a strong blend of strategic thinking, customer-centricity, and hands-on execution skills, along with a deep understanding of CRM tools, digital marketing channels, and behavioral data analytics. The ideal candidate is passionate about building lasting customer relationships and has a proven track record in engagement and retention marketing.

• Support Developing segmented engagement plans to address the unique needs and preferences of different customer groups.
• Manage loyalty programs and initiatives that drive long-term customer relationships.
• Execute campaign performance for retention and engagement across multiple channels, platforms, and products.
• Handle engagement campaigns aimed at improving subscriber retention across multiple channels (email, direct mail, on-site messaging, and others)
• Analyze marketing campaign performance including email metrics, conversion, and retention to understand effectiveness and ROI.
• Analyze digital platform usage to identify various targets and help tailor marketing communications segmented for those audiences.
• Identify opportunities for user engagement and process improvement, quantify the impact, and drive implementation
• Lead efforts to improve the overall customer experience by identifying pain points and implementing solutions.
• Oversee customer feedback collection through surveys, focus groups, and other channels to gather actionable insights.
• Monitor and optimize engagement initiatives to ensure they meet performance targets and contribute to retention goals.
• Develop and monitor key customer health metrics, such as engagement, satisfaction, usage patterns
• Perform any other duties assigned to by line manager related to the nature of the work
• Enforce, incorporate, and comply with all necessary controls and related information security policies, procedures, practices, training, reporting, personal due diligence and vigilance, within departmental/unit activities and operations.
  

Preferred Qualifications

• A tertiary-level qualification from an internationally recognized institution in Marketing, Business, Communications, or a related field.

Years & Nature of Experience

• Recommended to be a fresh graduate to 3 years of experience in customer engagement, CRM, lifecycle marketing, or retention-focused roles.
• Strong knowledge of CRM and marketing automation platforms.
• Proven track record of driving customer engagement and retention through data-driven strategies.
• Experience working with customer segmentation, audience building, and personalization strategies.
• Comfortable managing multiple projects in a fast-paced, cross-functional environment.

Associate Manager - Customer Engagement and Retention

Job Description

The role is responsible for developing and executing strategies that deepen customer relationships, increase lifetime value, and reduce churn. He/she focuses on driving meaningful engagement across the customer journey through personalized communication, targeted campaigns, and loyalty initiatives, and leverages data insights to design impactful retention strategies and enhance the customer experience. Key responsibilities include managing customer segmentation, overseeing lifecycle marketing efforts, and implementing retention programs that foster long-term brand loyalty.

This role requires a strong blend of strategic thinking, customer-centricity, and hands-on execution skills, along with a deep understanding of CRM tools, digital marketing channels, and behavioral data analytics. The ideal candidate is passionate about building lasting customer relationships and has a proven track record in engagement and retention marketing.

Responsibilities

• Support Developing segmented engagement plans to address the unique needs and preferences of different customer groups.
• Manage loyalty programs and initiatives that drive long-term customer relationships.
• Execute campaign performance for retention and engagement across multiple channels, platforms, and products.
• Handle engagement campaigns aimed at improving subscriber retention across multiple channels (email, direct mail, on-site messaging, and others)
• Analyze marketing campaign performance including email metrics, conversion, and retention to understand effectiveness and ROI.
• Analyze digital platform usage to identify various targets and help tailor marketing communications segmented for those audiences.
• Identify opportunities for user engagement and process improvement, quantify the impact, and drive implementation
• Lead efforts to improve the overall customer experience by identifying pain points and implementing solutions.
• Oversee customer feedback collection through surveys, focus groups, and other channels to gather actionable insights.
• Monitor and optimize engagement initiatives to ensure they meet performance targets and contribute to retention goals.
• Develop and monitor key customer health metrics, such as engagement, satisfaction, usage patterns
• Perform any other duties assigned to by line manager related to the nature of the work
• Enforce, incorporate, and comply with all necessary controls and related information security policies, procedures, practices, training, reporting, personal due diligence and vigilance, within departmental/unit activities and operations.

• A tertiary-level qualification from an internationally recognized institution in Marketing, Business, Communications, or a related field.

• Recommended to be a fresh graduate to 3 years of experience in customer engagement, CRM, lifecycle marketing, or retention-focused roles.
• Strong knowledge of CRM and marketing automation platforms.
• Proven track record of driving customer engagement and retention through data-driven strategies.
• Experience working with customer segmentation, audience building, and personalization strategies.
• Comfortable managing multiple projects in a fast-paced, cross-functional environment.

• Customer Engagement
• Customer Retention
• Innovation

• Communication
• Collaboration
• Problem solving