560 Alliance Manager jobs in Saudi Arabia
Praxis Global Alliance - Manager/ Associate Vice President - Corporate Communications
Posted 11 days ago
Job Viewed
Job Description
10-14
Gurugram
Full-Time
About Praxis Global Alliance: Praxis Global Alliance is the next-gen management consulting firm revolutionizing how consulting projects are delivered. It delivers practical solutions to the toughest business problems by uniquely combining domain practitioner expertise, AI-led research approaches, and digital technologies. The company focuses on four types of engagements:
- GrowRevenue: We support organizations in unlocking growth through micro-market expansion, product-channel growth, brand transformation, and go-to-market.
- GrowPerformance: We help organizations become more productive, lean, and efficient.
- GrowValue: We support financial sponsors, strategic acquirers, and businesses in creating value. We do strategy for organic growth and also offer pre-deal support, commercial due diligence, operational due diligence, and post-acquisition value creation for inorganic expansion.
- GrowSustainably: We enable organizations to grow sustainably by uniquely weaving business objectives with sustainability goals. We have comprehensive assessment frameworks and toolkits that support organizations from start to finish in helping them meet their ESG objectives.
We differentiate through practitioner-led business advisory and consulting, and leverage PraxDigital that delivers data engineering and analytics, AI, OpenData, and visualization solutions to clients across practices. Our Digital and Data teams provide unique solutions to clients in integrity due diligence, ESG assessments, impact assessments, among other things.
Our business growth happens by Practices (industry verticals) and Partners build the business in their respective verticals.
With a presence across 5 locations in India and UAE/Saudi Arabia, Praxis Global Alliance has successfully served over 40 countries with a dedicated team of ~100 consultants and data scientists. Team Praxis works with entrepreneurs/founders and C-suite to the front-line executives across business streams, helping them with end-to-end business enablement, organizational transformation, and revenue maximization support in an agile environment.
#GrowWithPraxis
About the Role:
To drive Praxis Global Alliance’s future success and elevate its brand profitability, we are seeking a Manager – Corporate Communications to lead strategic direction through 360-degree integrated marketing, communications, and associated marketing programs. This role will focus on three key areas: Brand Marketing , Practice Marketing , and Employer Branding .
1. Brand Marketing
- Purpose: Build and enhance the Praxis brand globally, ensuring consistent positioning across channels and markets.
- Responsibilities:
- Develop and implement a robust brand marketing strategy covering content marketing, digital marketing, PR, social media, events, and collaborations.
- Drive the creation of high-quality content (articles, reports, press releases, blogs) for distribution through multiple channels, including top-tier business, technology, and public sector publications.
- Website Management and Optimization: Oversee the company website’s design, content, and performance, ensuring it remains up-to-date, user-friendly, and aligned with brand standards while optimizing for SEO and lead generation.
- Strengthen relationships with media, influencers, associations, and policymakers to enhance brand visibility and credibility.
- Lead crisis communications strategies and ensure preparedness for handling sensitive issues.
- Partner with design and content teams to ensure consistent storytelling that resonates with stakeholders.
- Budget Planning and Allocation: Develop and manage annual marketing budgets by aligning spending with business objectives, ensuring optimal allocation across campaigns, channels, and initiatives to maximize ROI.
- Tracking and Optimization: Monitor budget utilization through regular reporting and analysis, identifying cost-saving opportunities and reallocating resources to high-performing activities to drive efficiency and effectiveness.
2. Practice Marketing
- Purpose: Position Praxis as a thought leader across consulting, startup, and legacy sectors while driving measurable growth for its practices.
- Responsibilities:
- Collaborate with practice heads to develop and execute marketing strategies tailored to their specific domains.
- Curate and promote thought leadership content , including by-lined articles, trend reports, and white papers.
- Drive sales enablement initiatives , including CRM programs, client events, and strategic prospect engagement activities.
- Analyze customer and channel insights to refine segmentation and achieve omni-channel growth for the firm.
- Represent Praxis at industry events, key meetings, and discussions to build authority on trending topics.
3. Employer Branding
- Purpose: Strengthen Praxis’s positioning as an employer of choice through impactful storytelling and internal engagement.
- Responsibilities:
- Collaborate with HR to implement strategies that reflect Praxis’s values and culture, ensuring alignment with the company’s mission and vision.
- Drive internal communications to build a sense of community and shared purpose across the organization.
- Lead initiatives that highlight Praxis’s commitment to diversity, inclusion , and employee well-being .
- Develop campaigns showcasing employee success stories, culture initiatives, and Praxis’s impact on global and national issues.
- Partner with leadership to represent Praxis’s culture and work environment in external forums and media.
4. Leadership and Team Management
- Lead a team of 3-4 members across Content and Online Media, PR and Brand Marketing, Design, and MIS.
- Foster a culture of collaboration, creativity, and productivity, ensuring team members thrive in a supportive and inspiring environment.
- Work closely with global leadership, including Managing Partners and CXOs, to ensure alignment of communications strategies with business objectives.
Preferred Qualifications
- Extensive experience in corporate communications (preferably in B2B/enterprise businesses).
- Proven track record in media relations , content marketing , event management , and content development .
- Strong ability to manage crises, engage with government and policy stakeholders, and align global messaging.
- Superior judgment, communication skills, and strategic thinking.
- Background in media, public relations, or consulting is a plus.
- Interest and willingness to travel as required.
Praxis Global Alliance - Manager/ Associate Vice President - Corporate Communications
Posted today
Job Viewed
Job Description
10-14
Gurugram
Full-Time
About Praxis Global Alliance: Praxis Global Alliance is the next-gen management consulting firm revolutionizing how consulting projects are delivered. It delivers practical solutions to the toughest business problems by uniquely combining domain practitioner expertise, AI-led research approaches, and digital technologies. The company focuses on four types of engagements:
- GrowRevenue: We support organizations in unlocking growth through micro-market expansion, product-channel growth, brand transformation, and go-to-market.
- GrowPerformance: We help organizations become more productive, lean, and efficient.
- GrowValue: We support financial sponsors, strategic acquirers, and businesses in creating value. We do strategy for organic growth and also offer pre-deal support, commercial due diligence, operational due diligence, and post-acquisition value creation for inorganic expansion.
- GrowSustainably: We enable organizations to grow sustainably by uniquely weaving business objectives with sustainability goals. We have comprehensive assessment frameworks and toolkits that support organizations from start to finish in helping them meet their ESG objectives.
We differentiate through practitioner-led business advisory and consulting, and leverage PraxDigital that delivers data engineering and analytics, AI, OpenData, and visualization solutions to clients across practices. Our Digital and Data teams provide unique solutions to clients in integrity due diligence, ESG assessments, impact assessments, among other things.
Our business growth happens by Practices (industry verticals) and Partners build the business in their respective verticals.
With a presence across 5 locations in India and UAE/Saudi Arabia, Praxis Global Alliance has successfully served over 40 countries with a dedicated team of ~100 consultants and data scientists. Team Praxis works with entrepreneurs/founders and C-suite to the front-line executives across business streams, helping them with end-to-end business enablement, organizational transformation, and revenue maximization support in an agile environment.
#GrowWithPraxis
About the Role:
To drive Praxis Global Alliance’s future success and elevate its brand profitability, we are seeking a Manager – Corporate Communications to lead strategic direction through 360-degree integrated marketing, communications, and associated marketing programs. This role will focus on three key areas: Brand Marketing , Practice Marketing , and Employer Branding .
1. Brand Marketing
- Purpose: Build and enhance the Praxis brand globally, ensuring consistent positioning across channels and markets.
- Responsibilities:
- Develop and implement a robust brand marketing strategy covering content marketing, digital marketing, PR, social media, events, and collaborations.
- Drive the creation of high-quality content (articles, reports, press releases, blogs) for distribution through multiple channels, including top-tier business, technology, and public sector publications.
- Website Management and Optimization: Oversee the company website’s design, content, and performance, ensuring it remains up-to-date, user-friendly, and aligned with brand standards while optimizing for SEO and lead generation.
- Strengthen relationships with media, influencers, associations, and policymakers to enhance brand visibility and credibility.
- Lead crisis communications strategies and ensure preparedness for handling sensitive issues.
- Partner with design and content teams to ensure consistent storytelling that resonates with stakeholders.
- Budget Planning and Allocation: Develop and manage annual marketing budgets by aligning spending with business objectives, ensuring optimal allocation across campaigns, channels, and initiatives to maximize ROI.
- Tracking and Optimization: Monitor budget utilization through regular reporting and analysis, identifying cost-saving opportunities and reallocating resources to high-performing activities to drive efficiency and effectiveness.
2. Practice Marketing
- Purpose: Position Praxis as a thought leader across consulting, startup, and legacy sectors while driving measurable growth for its practices.
- Responsibilities:
- Collaborate with practice heads to develop and execute marketing strategies tailored to their specific domains.
- Curate and promote thought leadership content , including by-lined articles, trend reports, and white papers.
- Drive sales enablement initiatives , including CRM programs, client events, and strategic prospect engagement activities.
- Analyze customer and channel insights to refine segmentation and achieve omni-channel growth for the firm.
- Represent Praxis at industry events, key meetings, and discussions to build authority on trending topics.
3. Employer Branding
- Purpose: Strengthen Praxis’s positioning as an employer of choice through impactful storytelling and internal engagement.
- Responsibilities:
- Collaborate with HR to implement strategies that reflect Praxis’s values and culture, ensuring alignment with the company’s mission and vision.
- Drive internal communications to build a sense of community and shared purpose across the organization.
- Lead initiatives that highlight Praxis’s commitment to diversity, inclusion , and employee well-being .
- Develop campaigns showcasing employee success stories, culture initiatives, and Praxis’s impact on global and national issues.
- Partner with leadership to represent Praxis’s culture and work environment in external forums and media.
4. Leadership and Team Management
- Lead a team of 3-4 members across Content and Online Media, PR and Brand Marketing, Design, and MIS.
- Foster a culture of collaboration, creativity, and productivity, ensuring team members thrive in a supportive and inspiring environment.
- Work closely with global leadership, including Managing Partners and CXOs, to ensure alignment of communications strategies with business objectives.
Preferred Qualifications
- Extensive experience in corporate communications (preferably in B2B/enterprise businesses).
- Proven track record in media relations , content marketing , event management , and content development .
- Strong ability to manage crises, engage with government and policy stakeholders, and align global messaging.
- Superior judgment, communication skills, and strategic thinking.
- Background in media, public relations, or consulting is a plus.
- Interest and willingness to travel as required.
Channel Sales Manager
Posted 4 days ago
Job Viewed
Job Description
Job Description
- Develop and execute annual, quarterly, and monthly sales plans to ensure that strategic and financial targets are met.
- Create and implement commercial strategies, including product strategy, MSRP policy, and channel policy.
- New resellers development: develop new resellers from CCTV/IT channels
- Existing resellers management: manage resellers’ sell in/sell out, increase the our business shares
- Distributor’s management: manage the distributor’ order, inventory, and sales data.
- Training program: execute product training for distributors, resellers and installers
- New channel development: retail, electronic, mobile, etc.
- Plan and execute channel marketing and promotional activities to increase sales.
- Conduct market research, collect competitive product information, price strategies, and promotional activities, then analyze and develop relevant strategic countermeasures.
Job Requirements
- Minimum a Bachelor's degree.
- At least 2+ years of experience in channel sales within CCTV/IT, with experience in the CCTV distributors or CCTV manufacture being a significant advantage.
- Excellent market insight and planning ability, sales data analysis ability, and business negotiation ability. Strong communication and coordination skills.
- Fluency in English and Arabic.
- Accustomed to frequent business trips.
Channel Sales Manager
Posted 11 days ago
Job Viewed
Job Description
A leading global technology provider is seeking a seasoned Channel Account Manager to oversee and grow its partner ecosystem in the Kingdom of Saudi Arabia. The ideal candidate will play a key role in driving channel strategy, partner engagement, and business development across data security and application security solutions.
Key Responsibilities:
- Assess current channel landscape and identify gaps or opportunities for new partner acquisition.
- Drive enablement of channel partners across data security security portfolios.
- Develop strategic business plans with key partners and secure executive-level alignment.
- Collaborate with internal technical training teams to ensure partners are fully equipped to support and deliver solutions.
- Support marketing efforts by co-creating and executing tailored partner marketing initiatives.
- Facilitate executive sponsorship and long-term partner relationships.
- Work jointly with partners on solution positioning and customer engagements.
- Ensure partner compliance with certification requirements and channel program guidelines.
- Design and implement go-to-market strategies alongside partners.
- Maintain strong alignment with internal sales, pre-sales, marketing, and technical support teams.
- Deliver accurate reporting, forecasts, and updates to leadership.
- Build relationships across internal departments including Legal, Finance, Customer Success, and Training.
- Take on additional projects and initiatives as required.
Requirements:
- Minimum of 10 years' experience in channel sales or partner management, specifically within the cybersecurity sector
- Proven track record of developing and managing a successful channel network in KSA
- Bachelor's degree in IT, Computer Science, Computer Engineering, or related field
- Strong understanding of data security and application security technologies
- Fluent in Arabic and English
- Ability to work independently in a remote environment and collaborate across distributed teams
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Sales and Business Development
- Industries Software Development and IT Services and IT Consulting
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#J-18808-LjbffrChannel Sales Manager
Posted 11 days ago
Job Viewed
Job Description
- Develop and execute annual, quarterly, and monthly sales plans to ensure that strategic and financial targets are met.
- Create and implement commercial strategies, including product strategy, MSRP policy, and channel policy.
- New resellers development: develop new resellers from CCTV/IT channels
- Existing resellers management: manage resellers’ sell in/sell out, increase the our business shares
- Distributor’s management: manage the distributor’ order, inventory, and sales data.
- Training program: execute product training for distributors, resellers and installers
- Plan and execute channel marketing and promotional activities to increase sales.
- Conduct market research, collect competitive product information, price strategies, and promotional activities, then analyze and develop relevant strategic countermeasures.
Job Requirements
- At least 2+ years of experience in channel sales within CCTV/IT, with experience in the CCTV distributors or CCTV manufacture being a significant advantage.
- Excellent market insight and planning ability, sales data analysis ability, and business negotiation ability. Strong communication and coordination skills.
- Fluency in English and Arabic.
- Accustomed to frequent business trips.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Business Development, Marketing, and Sales
- Industries Computers and Electronics Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Security and Investigations
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Sign in to set job alerts for “Channel Sales Manager” roles. Associate Director of Sales - Classifieds Regional Sales Manager - Industrial Automation (Dammam. KSA Based)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrChannel Sales - Saudi
Posted 11 days ago
Job Viewed
Job Description
Imagicle designs and develops a single suite of UC applications and omnichannel conversational solutions, based on Artificial Intelligence, to improve the Customer (CX) and Employee (EX) Experience.
While we focus on developing excellent solutions, we rely on a growing network of local channel partners to understand the specific needs of end customers, so we can deliver and integrate such solutions in the most relevant way. We like to delight partners and customers with a culture of informality, spontaneity, and dependability: we are always there for them, and never tired of helping. That’s why we develop long-term relationships with them, providing continuous innovation and a team of professionals. So we all win, first of all, our customers.
It's a magical time to start working in Imagicle. We celebrated 14 years of history with excellent financial results, double-digit growth in recent years, and an even better outlook for the next years. We started in Italy together with our partners and we are now almost all over the world. Our applications, used in over 150 countries worldwide, especially in Europe, America, and the Middle East, help customers make their communications easier and more efficient. We are already managing a rich pipeline of opportunities in such territories, and we realized there’s huge growth potential.
In 2022 we opened the subsidiary in Riyad and now we have an amazing team of colleagues (from Sales to Support and Advanced services team) to best support our customers all over the region. That’s why we are looking for a passionate Channel Sales to join our team and focus on the KSA region , with the working location in Riyadh . We’re looking for a talented person, a motivated team player able to run in the wide fields of the market, ready to hunt new deals and build long-term relationships with customers.
We are looking for absolutely and only the best salespeople out there to help us increase the market share, create long-term relationships with partners and customers and push sales.
Are you up for the challenge? Imagicle is the right place for you!
What you will do in Imagicle- Source new sales opportunities through inbound lead follow-up and outbound calls, emails, and web 2.0 tools
- Understand customer needs and requirements
- Perform effective demos for customers
- Help partners to make quotas and offer
- Perform presentation and sales training to partners
- Close sales and achieve quarterly quotas
- Maintain and expand the database of contacts
- Research accounts, identify key players and generate interest
- Refer to the Channel Manager in the region
- 2-3 years of Sales experience
- Bachelor’s degree
- Native Arabic speaking
- English proficiency, written and spoken
- Written and verbal skills; excellent phone manner
- Strong listening and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- an informal environment, where you live in harmony and where we count on you to make it better, because It's always a matter of happy people
- working with outstanding colleagues, competent and always ready to help
- innovative working Cloud tools, to collaborate everywhere
- the search for a continuous improvement of working methods
- long-term relationship and commitment
You are required to operate during the Saudi working week .
Only resumes written in English will be evaluated .
Channel Sales Manager
Posted 27 days ago
Job Viewed
Job Description
1. Be responsible for H3C sales target and marketing target which base on specific industrial market of Saudi Arabia Market;
2. Be responsible for H3C key channel partners development and management;
3. As the project owner, be responsible for H3C customer relationship and project management of specific industrial market;
4. Be responsible for branding promotion and marketing development in Russian market;
5. Be responsible for developing and following on targeting on customers, promote the H3C overseas sales strategy and advantages;
6. Fulfill and act on verbal and/or written assignments, tasks, instructions and orders of immediate supervisors, other competent officials and authorized representatives of the Employer, should business needs so require, and, therefore, are deemed to be production assignments.
Seniority levelMid-Senior level
Employment typeFull-time
Job functionBusiness Development and Sales
IndustriesComputer and Network Security, Computer Networking Products, and Computers and Electronics Manufacturing
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About the latest Alliance manager Jobs in Saudi Arabia !
Channel Sales - Saudi
Posted today
Job Viewed
Job Description
Imagicle designs and develops a single suite of UC applications and omnichannel conversational solutions, based on Artificial Intelligence, to improve the Customer (CX) and Employee (EX) Experience.
While we focus on developing excellent solutions, we rely on a growing network of local channel partners to understand the specific needs of end customers, so we can deliver and integrate such solutions in the most relevant way. We like to delight partners and customers with a culture of informality, spontaneity, and dependability: we are always there for them, and never tired of helping. That’s why we develop long-term relationships with them, providing continuous innovation and a team of professionals. So we all win, first of all, our customers.
It's a magical time to start working in Imagicle. We celebrated 14 years of history with excellent financial results, double-digit growth in recent years, and an even better outlook for the next years. We started in Italy together with our partners and we are now almost all over the world. Our applications, used in over 150 countries worldwide, especially in Europe, America, and the Middle East, help customers make their communications easier and more efficient. We are already managing a rich pipeline of opportunities in such territories, and we realized there’s huge growth potential.
In 2022 we opened the subsidiary in Riyad and now we have an amazing team of colleagues (from Sales to Support and Advanced services team) to best support our customers all over the region. That’s why we are looking for a passionate Channel Sales to join our team and focus on the KSA region , with the working location in Riyadh . We’re looking for a talented person, a motivated team player able to run in the wide fields of the market, ready to hunt new deals and build long-term relationships with customers.
We are looking for absolutely and only the best salespeople out there to help us increase the market share, create long-term relationships with partners and customers and push sales.
Are you up for the challenge? Imagicle is the right place for you!
What you will do in Imagicle- Source new sales opportunities through inbound lead follow-up and outbound calls, emails, and web 2.0 tools
- Understand customer needs and requirements
- Perform effective demos for customers
- Help partners to make quotas and offer
- Perform presentation and sales training to partners
- Close sales and achieve quarterly quotas
- Maintain and expand the database of contacts
- Research accounts, identify key players and generate interest
- Refer to the Channel Manager in the region
- 2-3 years of Sales experience
- Bachelor’s degree
- Native Arabic speaking
- English proficiency, written and spoken
- Written and verbal skills; excellent phone manner
- Strong listening and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- an informal environment, where you live in harmony and where we count on you to make it better, because It's always a matter of happy people
- working with outstanding colleagues, competent and always ready to help
- innovative working Cloud tools, to collaborate everywhere
- the search for a continuous improvement of working methods
- long-term relationship and commitment
You are required to operate during the Saudi working week .
Only resumes written in English will be evaluated .
Channel Sales Executive
Posted today
Job Viewed
Job Description
**Job Description**:
To discover and develop new distributors/dealers in UAE and GCC region ( Especially for _**Saudi Arabia )**_
- Identify and approach key business partners and set short-long term channel strategies.
- Frequently visit distributors/dealers to develop business strategies to increase sales performance through presentation/demonstration/negotiation.
- Develop a professional and appropriate approach to reach out to potential distributors to support business growth, enhance brand awareness, increase sale margin and gain loyalty
- Gather market information with distributors/dealers on market demand, product feedback, competitors' activities, and sales channel to find business opportunities and take immediate action.
- Coordinate with the after-sale engineering team to ensure high standard service can be delivered to end-users and ensure satisfaction
- Analyze market trends, and demand, and understand competitors' advantages and disadvantages, based on our products' strengths to discover new business opportunities. prepare and implement effective business plans.
**Requirements**:
- Diploma / Bachelor in Mechanical Engineering with 3-5 years of work experience in construction equipment/machinery sales (Excavator, Wheel Loaders, Rollers, Bulldozer, etc.)
- GCC- A driving license is preferable
- **Should have relevant work experience as Heavy Machinery Sales Person,**:
- Positive working attitude and strong people skills with emotional intelligence
- Highly organized and proactive and can work with mínimal supervision
- Excellent English command/ Speaking Arabic will be an advantage
About LiuGong
For the past six decades, LiuGong has learned, adapted, and grown into an established name in machinery. Starting in 1958, LiuGong brought the first modernized wheel loader to China in 1966, eventually expanding to 19 different product lines today.
We know that equipment is nothing without a reliable service team that places you first. That’s why our world-class manufacturing capabilities producing top-of-the-line machines are supported by our vast network of more than 300 dealers in over 100 countries all certified and trained by LiuGong. It is our commitment to you, the customer, which has helped us get to where we are today.
LiuGong Middle East and North Africa Subsidiary are based in Dubai, United Arab Emirates, to support and reinforce LiuGong Dealer Network in the Middle East and North Africa. Dubai Parts Distribution Centre with a 3000 m2 covered warehouse and Technical Training Centre is part of LiuGong Middle East Company to provide integrated solutions for all LiuGong’s Stake Holders in the region.
We are confident that whatever obstacle you face, wherever you face, we can solve it together.
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- channel sale in Heavy Equiptment: 3 years (required)
Channel Sales Manager - KSA
Posted 1 day ago
Job Viewed
Job Description
About almentor: Founded 2016 with a singular vision of empowering lifelong learning and personal growth for all, through accessible and impactful education, almentor became the leading online learning platform that offers a high-quality education to learners around the world.
Our Mission: almentor is on a mission to increase accessibility to affordable quality education for Arabic-speaking communities.
Job Brief:
We are seeking a Channel Sales Manager who is currently based in Riyadh to drive revenue growth through partnerships with resellers, strategic alliances, LMS providers, HR solutions partners, and training partners. This role involves onboarding new channel partners, managing existing relationships, and ensuring consistent deal flow through the partner network.
As the Channel Sales Manager, you will:
- Identify, onboard, and manage channel partners to expand market reach.
- Develop and execute sales strategies to generate revenue through partnerships.
- Maintain strong relationships with existing partners to maximize performance.
- Collaborate with internal teams to align partner strategies with business goals.
- Track, analyze, and optimize partner sales performance.
KPIs & Success Metrics:
- Revenue generated through channel partners.
- Number of new partners onboarded.
- Deal closure rates and partner engagement levels.
What we're looking for:
- Proven experience in channel sales, partner management, or B2B sales, preferably in EdTech or E-learning.
- Experience in the Saudi market and is currently based in Riyadh
- Bachelor's degree in business or a relevant major
- Ability to develop and execute partnership sales strategies.
- Strong negotiation and relationship-building skills.
- Familiarity with LMS, HR solutions, or training partnerships is a plus.
- Excellent verbal and written communication skills, with the ability to present technical ideas for non-technical audiences
- Excellent command of the English Language (both written and spoken)
- Experience in customer support is a plus