858 Alliance Management jobs in Saudi Arabia
Customer Relationship Management Specialist
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The Manager - Customer Success is accountable for working closely with customers during all stages of engagement, from sales to solution and service deployment. S/He identifies customers' needs, ensures successful onboarding/retention and provides service excellence and timely complaint management.
Technical and Operations
- Understand customers' business goals, align with the company functionality and strategy and lead on a strategic technology solution roadmap;
- Manage the customer adoption lifecycle and raise customer risks/blockers, where appropriate;
- Coordinate with peers in support, engineering and consulting to address customer issues and leverage the post sales customer experience;
- Build and iterate on a customer success framework to provide measurable business and technical value to customers;
- Provide insight from customer data to internal stakeholders for appropriate actions and decisions;
- Understand customers at-risk and gaps that can hinder overall implementation, rollout and/or adoption of the solution;
- Manage the ongoing post sales experience with priority customers, managing both the IT line of business and key customer stakeholders;
- Address customer service issues and escalated complaints and ensure a prompt feedback and follow up;
- Answer customers' comments and suggestions and submit related reports and recommendations;
- Iterate ways to improve performance, efficiency and efficacy on metrics and customer feedback;
- Manage large projects or processes that span outside of the immediate job area;
Talent Development
- Lead and coach the team cultivating empowerment and ownership;
- Develop capabilities and secure a solid succession plan;
Conduct regular performance reviews, identify training needs and oversee development plans.
Education
Bachelor's degree in Business Administration or any other related field
Experience
At least 2 years of relevant experience
Key Competencies
- Customer centric
- Accountable
- Agile
- Communicate effectively
- Leadership
- Problem solving and decision making
- Business awareness
- Negotiation
Customer Relationship Management Specialist
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Role Overview:
We are looking for a detail-oriented CRM Specialist to support our CRM operations and campaign execution. This role will work closely with the CRM Team and cross functional teams to deliver high quality campaigns, run A/B tests, and generate actionable insights.
Key Responsibilities:
- Build, schedule, and deploy CRM campaigns across push, whatsapp & in-app channels.
- Assist in setting up and monitoring A/B tests to optimize campaign performance.
- Generate and maintain regular performance reports, highlighting key insights.
- Support day to day CRM operations and ensure accuracy in campaign execution.
- Collaborate with design, product, and analytics teams to enhance customer engagement.
Requirements:
- 1–3 years of experience in CRM, digital marketing, or related fields.
- Hands on experience with CRM tools (Braze, MoEngage, CleverTap, or similar).
- Strong analytical skills and familiarity with campaign reporting.
- Attention to detail and ability to manage multiple tasks in a fast-paced environment.
- Strong communication and organizational skills.
Customer Relationship Management Specialist
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About Idaratech
Idaratech is a leading Saudi-built ERP & SaaS platform trusted by government and private sectors across the Kingdom. We empower organizations to automate HR, payroll, supply chain, and compliance — integrated with
Mudad, GOSI, Qiwa,
and
Muqeem
.
Key Responsibilities
- Configure, maintain, and improve CRM workflows.
- Create lead nurturing and automation campaigns.
- Monitor data quality, reporting, and analytics dashboards.
- Collaborate with Sales and Marketing to optimize the sales funnel.
- Deliver performance reports and actionable insights.
Qualifications
- 3+ years of CRM experience.
- Proficiency with Odoo CRM
- Strong analytical and reporting abilities.
- Knowledge of B2B SaaS or ERP models preferred.
- Excellent organizational and communication skills.
Customer Relationship Management Manager
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We are seeking a
Customer Relationship Management (CRM) Manager
to join our team and play a pivotal role in shaping our customer experience. This is a unique opportunity to build and optimize our CRM strategy from the ground up, directly impacting customer loyalty and business growth.
What You'll Do:
- Develop and Execute Strategy:
Design, implement, and manage our comprehensive CRM strategy to increase customer retention, loyalty, and lifetime value. - Customer Lifecycle Management:
Map the customer journey and create targeted campaigns for each stage, from new customer onboarding to loyalty programs and win-back initiatives. - Campaign Management:
Oversee the end-to-end execution of multi-channel marketing campaigns (email, SMS, push notifications, etc.), including A/B testing, personalization, and performance analysis. - Data Analysis:
Use customer data to segment audiences, identify key trends, and generate insights that inform marketing and business decisions. - Platform Management:
Manage and optimize our CRM platform (Microsoft Dynamics), ensuring data integrity and seamless integration with other systems. - Collaboration:
Work closely with the marketing, e-commerce, and creative teams to ensure a cohesive brand message and customer experience across all touchpoints. - Reporting:
Establish key performance indicators (KPIs) and regularly report on the effectiveness of CRM initiatives to leadership.
What We're Looking For:
- Experience:
5+ years of experience in a CRM or customer marketing role, preferably within the fashion, retail, or e-commerce industries. - Technical Skills:
Proven experience with major CRM platforms (Microsoft Dynamics) and a strong understanding of database management and marketing automation. - Analytical Mindset:
Excellent analytical skills with the ability to translate data into actionable insights. Proficiency in tools like Google Analytics or similar is a plus. - Communication:
Strong verbal and written communication skills with a keen eye for detail and the ability to craft compelling, on-brand messaging in Arabic and English. - Project Management:
A proactive, self-starter who can manage multiple projects simultaneously and meet deadlines in a fast-paced environment. - Passion for Fashion:
A genuine interest in the fashion industry and an understanding of our target audience.
Customer Relationship Management Manager
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Job Title: CRM Manager
Location: Jeddah
Job Type: Full-time
About the Role
We are looking for a CRM Manager (5+ years of experience) to lead our customer relationship management strategy with a focus on data analytics, insights, and campaign evaluation. The role is key to understanding customer behaviors, measuring marketing impact, and developing strategies that improve retention, engagement, and lifetime value.
Key Responsibilities
• Manage and analyze CRM data to uncover insights and opportunities.
• Design, execute, and evaluate multi-channel campaigns.
• Define KPIs, track performance, and optimize campaigns.
• Drive lifecycle strategies (acquisition, onboarding, loyalty, win-back).
• Collaborate across teams to enhance customer experience.
Requirements
• Minimum 5 years of experience in CRM, customer analytics, or digital marketing.
Application
Send your CV to: -
Customer Relationship Management Specialist-Chinese Speaker
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We're Hiring
Customer Relationship Management (CRM) Specialist – Chinese Speaker
Location: Riyadh, Saudi Arabia
Role Overview
MRG
is seeking a
CRM Specialist (Chinese Speaker)
to manage the customer relationship operations, And Handling customer inquiries, and providing excellent customer service.
In this role, you'll collaborate closely with the Regulatory Affairs, Marketing, and Sales teams to support business objectives, improve client experience, and optimize operational efficiency.
Key Responsibilities
- Develop and implement CRM strategies aligned with company goals.
- Analyze customer data to identify opportunities for growth and improvement.
- Provide actionable insights to support the RA, Marketing, and Sales teams.
- Maintain and update client databases to ensure accuracy and reliability.
- Identify business opportunities.
- Collect and analyze customer feedback to enhance service quality.
Requirements
- Proficiency in
English
and
Chinese
. - Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational skills.
- Understanding data privacy laws and compliance standards.
- Ability to work effectively within a collaborative, cross-functional team.
Business Development
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The Senior Manager role at the company is mission critical and requires multi-dimensional capabilities – Business Development, Account Management and Practice Development.
Senior Managers identify business opportunities within their immediate client’s business or across an industry. They are responsible for growing existing accounts and attracting new business. Managers develop a deep understanding of client’s business and build lasting relationships with client personnel. They demonstrate technical competence in their product group and industry, understand client’s perspective and become the de-facto “go-to-person”.
They are responsible for developing business, serving clients and ensuring outstanding quality execution of projects. Managers develop contacts within the business community and serve as ambassadors of the company in the market. Basis their credibility, they are able to attract and retain the best of talent.
Role RequirementsSome of the key responsibilities of this role are:
- Providing expertise and professional advice to the client organizations on effective implementation of Capital Projects program and deliver value from Capital projects
- Develop strong relationships with top executives at prospects (target clients) and existing clients.
- Identify the value we will be providing to clients. Collaborate on resource staffing to maximize value for the firm.
- Understand the client’s requirements and develop effective proposals and any other collateral required.
- Ensure firm is included in responses to key industry and solution RFP’s in the region.
- Build a strong network of contacts and leverage it for business development.
- Speak at/ chair local/regional conferences and initiate exploratory meetings with prospective clients.
- Develop relationships with key buyers and hunt for opportunities to expand our relationship network.
- Conduct interviews with clients (senior staff – CXOs & heads of business units), analyze the facts, establish hypotheses and derive conclusions.
- Supervise a team of professionals across different client engagements. Ensure delivery of quality work in line with our value proposition. Demonstrate technical competence in related domain. Oversee billing and collections.
- Prepare client presentations (for different target audiences – CXOs, Board of Directors, Audit Committees). Lead presentations on assignment reports &/ project deliverables to client management.
- Bachelor’s Degree in Engineering with relevant discipline (e.g. Mechanical, Electrical, Civil, Construction etc.) or Architecture.
- Master’s in Business Administration (Finance, Strategy, Operations, and General Management).
- Experience of working in a senior position of any leading consulting firms in the region with focus on Capital Projects Advisory, including dispute resolution.
- Candidate with Minimum 10 years of industry related / relevant consulting experience with in-depth understanding of the Capital Projects domain. Key areas of expertise expected include project management, cost estimation, quantity surveying, budgeting and accounting.
- Understanding of project controls, QA/QC, contract administration, procurement and construction / project risk management.
- Exposure to diverse industries including Real Estate, Contracting, Infrastructure, Oil & Gas and industrial projects.
- Must have strong local/regional community network and be an active member of trade and professional associations.
- A good blend of creative thinking and rigorous analysis in solving business problems.
- High energy individual possessing excellent analytical, interpersonal, communication and presentation skills. Adept at preparing and presenting to senior audiences.
- Demonstrates excellent leadership and interpersonal skills. Must be able to maintain a professional demeanor in times of high stress.
- Prior management and direct supervisory experience in a team environment required.
- Excellent time management skills. Must have ability to multi-task.
- Regular reading habits to stay abreast of new trends & developments and exhibit high level of confidentiality.
- Enjoys travelling and meeting new people. Flexibility to travel to, and work in, other locations is essential.
Selected personnel will be based out of our Saudi Arabia office.
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Business Development
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About iDoc
iDoc is revolutionizing healthcare accessibility across the Middle East. Our platform combines AI-powered self-service health kiosks, mobile apps, and virtual care to empower people to manage their health — from chronic conditions and fitness to maternity and mental well-being.
As we expand, we are looking for
two versatile Business Development & Operations Executives
to join our team. This is a dynamic, hands-on role for ambitious individuals who want to contribute to the growth of a health-tech startup and gain experience across multiple areas of business.
Key Responsibilities Qualifications
- Drive
business development initiatives
, including outreach and partnerships. - Support
operations and administration
, ensuring smooth day-to-day business activities. - Coordinate and manage
meetings, events, and stakeholder engagement
. - Assist with
HR processes
such as recruitment coordination and employee support. - Provide
finance and reporting support
, including documentation and expense tracking. - Prepare and follow up on
presentations, proposals, and reports
for the leadership team. - Collaborate with internal teams to support business growth and operational efficiency.
Qualifications
- Bachelor's degree in Business, Marketing, Finance, or a related field.
- 2–4 years of experience in business development, operations, or administration
(healthcare or technology sector a plus). - Strong communication and organizational skills.
- Ability to multitask and manage priorities in a fast-paced environment.
- Proficiency in Microsoft Office and digital productivity tools.
- Fluency in English; Arabic is a strong advantage.
Why Join iDoc?
- Impactful Role:
Work closely with leadership on initiatives that shape the future of healthcare. - Career Growth:
Opportunity to develop a diverse skill set across business development and operations. - Dynamic Environment:
Be part of a fast-growing, innovative health-tech startup. - Mission-Driven:
Contribute to a platform improving healthcare accessibility across the region.
How to apply
Apply directly on LinkedIn or send your CV to
-
Subject line:
Application – Business Development & Operations Executive
Let's build the future of healthcare together.
Business Development
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Business Development & Marketing Intern– Saudi Arabia / Riyadh
We know that a business thrives only when its people are thriving. That's why we always put our people first. Our global and diverse team is eager to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?
Siemens strongly believes in the value of a Digital Portfolio. That's why Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio enables our customers to experience buildings that are intuitive, comfortable, safe, secure, and energy-efficient.
Our Smart Infrastructure team works to create resilient and sustainable infrastructure. We connect the physical world with the digital world. With the help of data and analytics, we empower our customers to make their energy systems and processes in buildings and industries more efficient and sustainable. Together with our customers, we transform the everyday for a better tomorrow.
Join our Smart Infrastructure Building as Trainee and help us reimagine the world by finding solutions that make tomorrow a more innovative place.
You'll make a difference by
- Identify potential customers / leads as per guidance of sales management
- Prepare customer stakeholder mapping and identify communication channels with customers stakeholders
- Communicate with all potential customers / leads provided
- Build a business relationship with targeted stakeholders at customer side
- Facilitate and schedule meetings with new approached customers for the sales team in weekly basis
- Prepare neat marketing documents for customer engagement with support of Sales team
- Follow up the status of submitted proposals by sales team
Your success is grounded in
- Expected degree qualification and/or major: B.Sc. in Marketing
- Relevant year of experience: Fresh Graduate
- Personal skills: Communication skills, self-dependent, quick learning
- Language skills: Fluent in English, Arabic speaker is a plus
We offer you
- 2 to 3 days of mobile working per week as a global standard.
- Diverse and inclusive culture.
- An environment where everyone can bring their whole self and feel a sense of belonging.
- the foundation to develop personally and expertly.
- Great variety of learning & development opportunities
Transform the everyday with us
If you are a motivated teammate, eager to learn new things and looking to grow your career in a strong and froward-thinking company, hit apply. Siemens is dedicated to quality, equality, and valuing diversity, and we encourage applications that reflect the diversity of the communities within which we work. Siemens is an equal opportunities employer and do not discriminate unlawfully on any grounds. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow 's reality. Find out more about the Digital world of Siemens here:
Please note: Only complete applications can be considered in the selection process.
Business Development
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Business Development / Local Sales Manager
Riyadh & Jeddah, Saudi Arabia | Office Furniture
We are looking for two motivated Sales Professionals to join our ME Department, one for Riyadh sector and one for Jeddah. In this role, you will represent our international office furniture brand and work closely with architects, design studios, contractors, office furniture dealers, key accounts to deliver modern workspace solutions.
Mani Responsibilities
· Develop new business and bring strong leads.
· Achieve yearly sales target.
· Build strong relationships with A&D, contractors and office furniture dealers.
· Present solutions, prepare commercial offers, and support projects.
· Develop and manage local key accounts with a long-term approach.
Candidate Experience & Competences
· years of B2B sales experience in office furniture.
· Strong network in Saudi among A&D and contractors.
· Past experience dealing with European brands and project sales.
· Arabic is must & English fluency in writing and speaking.
· KSA driving license required.
Why joining us?
· Work with one of the top leading European office furniture manufacturer.
· Be part of a booming market and prestigious projects delivery in Saudi Arabia.
· Work with international company and professional sales & global support team.
· Competitive package and growth opportunities.