104 Airline Staff jobs in Saudi Arabia

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of , Ctrip, Skyscanner, and Qunar.

Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

Due to continued business growth & expansion, Group is hiring a Senior Airline Manager, based in either Riyadh or Jeddah. Reporting directly to the Airline Director.

The Senior Airline Manager will act as the market leader for the Saudia Arabia (KSA) market, responsible for driving commercial strategy, leading airline partnerships, and shaping 's position in one of the most dynamic and growing aviation markets globally. The role requires the ability to operate independently at a senior stakeholder level, ensuring effective execution and decision-making on the ground.

In this Role, you'll get to:

• Lead the Saudi Arabia market, taking ownership of airline commercial strategy, partnerships, and growth.
• A strategic role driving execution and ensuring KSA delivers on revenue, market share, and partnership goals.
• Operate independently with senior airline stakeholders, making commercial decisions and representing in high-level negotiations and forums.
• Manage day-to-day relationships with airline partners across KSA, serving as the primary point of contact for commercial, operational, and promotional activities.
• Negotiate and deliver impactful commercial agreements, including incentives, joint campaigns, and long-term partnership structures.
• Analyse complex datasets to identify opportunities for revenue growth, share-shifting actions, and market differentiation.
• Build and maintain strong relationships with airline executives, regulators, and industry stakeholders, representing at key events in KSA.
• Partner cross-functionally with Marketing, Product, Revenue Management, and Operations teams to deliver joint airline initiatives.
• Provide competitive and regulatory insights on the KSA aviation sector, shaping internal strategy and decision-making.
• Actively support regional airline partnerships and ensure alignment with global airline strategies.
• Travel requirement: ~30% across the country, primarily domestically but including internationally where needed.

What you'll Need to Succeed:

• Bachelor's degree or above, with 12+ years of senior commercial experience in Airlines, OTA, GDS, or related industries.
• Strong aviation knowledge, understanding the complexities of the domestic and international airline landscape.
• Proven track record in commercial negotiations, P&L impact, and strategic account management.
• Strong data-driven mindset with expertise in BI tools and analytics.
• Exceptional relationship-building skills with senior airline stakeholders.
• Experience working cross-functionally across airline product, Digital Marketing, and operations.
• Highly results-oriented, able to work in a fast-paced, entrepreneurial environment.
• Given the regional focus, proficiency in Arabic is essential

Why Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

• We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish

Find out more job opportunities at

Have a good trip, and see you soon

About the Company

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that7s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub - a digitally native airline that will connect the kingdom to more than 100 destinations.

Ready to lead the delivery of essential airline operations systems at Riyadh Air?

• Lead the implementation of core systems across flight operations, crew management, maintenance, operations control, and load planning. This includes platforms such as Jeppesen, AIMS, AMOS, TRAX, EFBs, and OCC tools.
• Work with Product Managers to align programme plans with launch and operational goals.
• Lead teams, manage budgets and timelines, and ensure high quality delivery across all projects.
• Work closely with internal teams and external partners, provide updates to leadership, and ensure full compliance with aviation regulations and company standards.
• Promote continuous improvement, risk management, and a strong focus on safety and operational readiness.

Join us and help shape the future of airline operations at Riyadh Air.

We are seeking an experienced professional to lead the delivery of complex technology programmes across airline operations, with a focus on systems integration and digital transformation.

• You will have over 10 years of experience in programme management within aviation, airline, or transport sectors, including at least 3 years in a senior leadership role managing cross-functional teams and multi-vendor environments.
• You bring a strong track record in vendor management, stakeholder engagement, and aligning IT with business goals. Your expertise includes programme planning, financial oversight, and risk management within regulated settings.
• A solid understanding of aviation compliance and operational readiness is essential.
• A bachelors degree in operations, computer science, engineering, or a related field is required. A master b2s degree or PMP certification is preferred.
• This is a full-time, onsite role in Riyadh on a 12-month fixed-term contract.

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that's shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.

About The Role
Ready to lead the delivery of essential airline operations systems at Riyadh Air?

You will drive the implementation of core systems across flight operations, crew management, maintenance, operations control, and load planning. This includes platforms such as Jeppesen, AIMS, AMOS, TRAX, EFBs, and OCC tools.

Working with Product Managers, you will align programme plans with launch and operational goals. You will lead teams, manage budgets and timelines, and ensure high quality delivery across all projects.

You will work closely with internal teams and external partners, provide updates to leadership, and ensure full compliance with aviation regulations and company standards.

The role also promotes continuous improvement, risk management, and a strong focus on safety and operational readiness.

Join us and help shape the future of airline operations at Riyadh Air.

About You
We are seeking an experienced professional to lead the delivery of complex technology programmes across airline operations, with a focus on systems integration and digital transformation.

You will have over 10 years of experience in programme management within aviation, airline, or transport sectors, including at least 3 years in a senior leadership role managing cross-functional teams and multi-vendor environments.

You bring a strong track record in vendor management, stakeholder engagement, and aligning IT with business goals. Your expertise includes programme planning, financial oversight, and risk management within regulated settings.

A solid understanding of aviation compliance and operational readiness is essential.

A bachelor's degree in operations, computer science, engineering, or a related field is required. A master's degree or PMP certification is preferred.

This is a full-time, onsite role in Riyadh on a 12-month fixed-term contract.

The Role

We are seeking a dedicated Customer Service Specialist to join a growing investment firm in Riyadh. The ideal candidate will provide exceptional support to clients, ensuring a seamless and professional experience as they navigate investment opportunities and services. Responsibilities: - Respond to client inquiries promptly and professionally via phone, e-mail, and in-person. - Assist clients with account setup, updates, and investment product information. - Resolve customer issues and complaints efficiently, escalating complex cases as necessary. - Maintain accurate records of customer interactions and transactions. - Collaborate with internal teams to improve client experience and service delivery. - Stay updated on company investment products, policies, and industry trends to provide accurate information.

Requirements

• Proven experience in customer service, preferably in the investment or financial sector, within KSA. - You will need to hold a CME-1 certificate. - Strong communication skills in English and Arabic, both verbal and written. - Ability to handle sensitive information with confidentiality. - Bachelor's degree in business, finance, or related field is preferred.

About the company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years success under our belts and a workforce of 10,000+ people across 32 countries, weve evolved to put our customers at the heart of everything we do. So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow. Offering an unrivalled suite of recruitment and workplace solutions, whether youre looking for whats next in your career, or have a gap to fill, well help you get where you want to go. You can rely on us to deliver today and help you plan for tomorrow.

To ensure customer satisfaction and loyalty by delivering professional service, managing inquiries, maintaining accurate client records, and supporting internal teams through proactive communication and feedback reporting.

Responsibilities:

• Answer incoming phone calls, emails, chats promptly and professionally.
• Receive and process customer inquiries from all marketing channels, including online orders, and ensure they are entered into the CRM system.
• Provide customers with basic product/service information and direct them to the right contact when necessary.
• Maintain a courteous, welcoming, and service-oriented approach in all customer interactions.
• Regularly update and maintain the CRM system with accurate contact details, communication history, and notes.
• Coordinate with relevant internal departments to ensure customer issues are addressed and resolved efficiently.
• Follow up with customers after order delivery to ensure satisfaction and collect feedback.
• Proactively reach out to inactive customers to identify reasons and re-engage them.
• Generate monthly reports on customer activity, feedback, and engagement trends.
• Share insights with the marketing team to support service improvement initiatives.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.

• Strong written and verbal communication skills.

• She should have high level of interpersonal and customer handling skills.

• Proficiency in Arabic and English is a strong advantage.

Please send you're your CV to

Customer Service & Order Processing Specialist

Location:
Jeddah, Saudi Arabia

Job Type:
Full-time

About the Role

We are looking for a motivated and detail-oriented Customer Service & Order Processing Specialist to join our growing e-commerce team. You will be the key point of contact for our customers, ensuring they enjoy a smooth shopping experience from placing their orders to receiving them.

Key Responsibilities

•  Handle customer inquiries via phone, email, and chat in a professional and timely manner.

•  Process, review, and manage online orders from confirmation to delivery.

•  Coordinate with warehouse and delivery partners to ensure accurate and on-time shipments.

•  Resolve customer complaints and provide effective solutions to maintain high satisfaction levels.

•  Track and follow up on pending or delayed orders, keeping customers updated.

•  Maintain accurate records of customer interactions and transactions.

Qualifications

•  1–3 years of experience in customer service, preferably in e-commerce or retail.

•  Strong communication skills in both Arabic and English.

•  Good organizational and multitasking abilities with attention to detail.

•  Proficiency in MS Office and familiarity with e-commerce platforms such as Salla & Zid.

What We Offer

•  Competitive salary.

•  A dynamic and supportive work environment.

•  Growth opportunities within a fast-growing e-commerce business.

•  Training and development programs to enhance your skills.

Exciting Customer Service Opportunities for Saudi Nationals( Subject to Contract Award)

Are you passionate about delivering exceptional service and ready to grow your career with a global leader?

Serco is looking for talented Saudi Nationals to join our Customer Service Talent Pool for upcoming roles across the Kingdom of Saudi Arabia. With over 4,500 team members in the Middle East, we're committed to building futures and supporting national development.

Express your interest today and take the first step toward a rewarding career with Serco.