745 Accounts Management jobs in Saudi Arabia

Job Summary
The role is responsible for:

• Perform end-to-end orchestration across all processes and services managed by Client Management
• Engage clients throughout process, ensuring seamless delivery and client experience
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
• Ensure alignment between Corporate & Institutional Banking (CIB) business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

Key Responsibilities

• Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
• Provide quality support and advice to Relationship Managers (RM's) within all lending units on all documentation related matters, including the origination of documentation for customers where required
• Deliver excellent service and advice to our CIB clients in all interactions
• Engage clients throughout process, ensuring seamless delivery and client experience
• Own and drive execution of processes, working closely with stakeholders and the value chain to
• Perform all relevant onboarding processes
• Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
• Drive network onboarding processes
• Conduct checks on CDD as applicable
• Respond and clear queries from Checkers / Other Specialists / Business CRM on a timely manner
• Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
• Where serving as a checker, perform checks on CDD output from Client Management Makers, ensuring they adhere to policies and standard work
• Manage the end-to end documentation negotiation process including passporting of documents in the network subject to all approvals being in place as negotiated with Legal/Product and Business.
• Engage and coordinate with Legal & Compliance, Credit and Clients on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc
• Perform credit documentation activities for the deals flowing from CIB
• Identify processing risks or inefficiencies and implement appropriate and effective changes
• Ensure document deficiencies are minimised and are rectified in a timely manner
• Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems
• Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening processes as applicable
• Perform relevant static data maintenance and offboarding activities including raising of SDM and offboarding requests in the system
• Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements

Skills And Experience

• Manage Conduct
• Manage Risk
• Manage People
• Operational
• Process Management
• Data Conversion and Reporting
• Business / Product Knowledge

Qualifications

• Ability to positively engage and build rapport with clients
• Strong writing and presenting skills in English
• Problem solver; looks for solutions and finds ways to progress despite blockages
• Strong drive to deliver
• Has a clear understanding of the client needs being serviced
• Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
• A team player with good interpersonal skills

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Qiddiya is a new master-planned city being built outside Riyadh and dedicated to the spirit of play. The city will eventually house some 600,000 residents, and comprise 12 theme parks and a wide variety of sports and entertainment assets, including the Prince Mohammed bin Salman Stadium and the Formula One hosting Qiddiya Speed Park Track, among many others. The Qiddiya Asset Management team is seeking a dedicated Real Estate Analyst to support the management and optimization of a large, growing and diverse property portfolio. The candidate would also assist the team in oversight of a large portfolio of other entertainment assets such as theme parks and sporting facilities. The successful candidate will be responsible for conducting sensitivity analyses, feasibility studies, financial budgeting, asset valuations, performance reporting, and disposition analyses. Analyst will play a key role in data-driven decision making for real estate operations. This role is intended as a pathway to development into a Real Estate Asset Manager within the organization, offering substantial professional growth opportunities to high-performing individuals.

Qualities include:

• Outstanding analytical and quantitative capabilities with meticulous attention to detail.
• Ability to work independently and collaboratively within team environments.
• Initiative and resourcefulness in tackling complex problems within dynamic settings.
• Commitment to professional standards, confidentiality, and ethical conduct in all activities

• Perform detailed sensitivity analyses and feasibility studies for real estate investments and assets.
• Prepare and manage annual Budgets and Business Plans, including cash flow projection, forecasting to ensure effective financial oversight. Identify key drivers of EBITDA growth.
• Conduct asset and portfolio valuations using sophisticated financial models in Excel.
• Contribute to periodic quarterly performance reporting, ensuring accuracy, transparency, and adherence to set timelines.
• Contribute to performance tracking via dashboards.
• Assist with market research for Asset Management to contribute to Development team concept design process, including providing recommendations on typology, unit mix, rental rates, market demand and comparable transactions.
• Assist with analyses for disposition strategies, including market research and scenario assessment for asset sales.
• Support the team in preparing recommendations and actionable insight for Senior Management regarding optimal asset performance, including identifying potential upside opportunities and downside risks.
• Support Hotel operations oversight and performance tracking.
• Support Theme Park and Sports Facilities operations oversight.

• Bachelor’s degree in Finance, Accounting, Business, Real Estate, or a related discipline.
• 1-5 years of relevant work experience in analytical roles within real estate, financial services, asset management, or closely related sectors is preferred.
• Advanced Excel skills with proven experience in financial analysis and modeling is essential.

Riyadh, Saudi Arabia | Posted on 09/28/2025

We’re hiring an Account Manager to lead and grow strategic partnerships across both financial institutions and the fintech ecosystem in KSA. You’ll be responsible for managing relationships with banks, lenders, regulated entities, fintechs, marketplaces, and digital platforms, helping them unlock the full potential of Tarabut’s API products (AIS, PIS, Assess, Target, and more).

This is a high-impact, strategic role at the heart of our commercial growth. You’ll work with senior stakeholders across the ecosystem, shape integration strategies, and drive adoption of our products. It’s a blend of relationship management, product insight, and business development, ideal for someone who thrives in cross-functional environments and is comfortable navigating both commercial and technical conversations.

• Build and manage a portfolio of strategic partners across financial institutions (banks, lenders, regulated entities) and the fintech ecosystem (marketplaces, platforms, PSPs).
• Lead conversations with senior stakeholders, digital, risk, product, compliance, and founders, to co-create integration plans and unlock product value.
• Own the full partnership lifecycle: from initial outreach and commercial negotiation to onboarding, go-live, and ongoing relationship management.
• Identify and tailor integration opportunities across lending, payments, PFM, data intelligence, and embedded finance use cases.
• Collaborate cross-functionally with product, engineering, and compliance teams to ensure smooth delivery and go-to-market alignment.
• Represent Tarabut at key industry events (e.g. Fintech Saudi, Leap, Money20/20) and build our presence in the ecosystem.
• Support regulatory pilots and sandbox engagements where relevant.
• Track account health, pipeline progress, partner performance, and revenue contribution.

• In line with Saudization efforts, this role is open to Saudi nationals only .
• 4–7 years of experience in fintech, financial institutions, SaaS sales, or strategic partnerships in KSA/GCC.
• Strong understanding of banking operations, digital payments, embedded finance, and API-based integrations.
• Proven ability to engage and influence senior stakeholders—C-suite, product leads, and technical teams.
• Commercially minded with the ability to translate complex technology into clear business value.
• Fluent in Arabic and English, with excellent communication and presentation skills.
• Relationship-driven, with strong negotiation and stakeholder management capabilities.

• Experience working with SAMA-regulated entities or public-sector partners.
• Familiarity with BaaS, PFM, or embedded credit models.
• Exposure to early-stage products, startup environments, or platform/API businesses.
• Bepart of Saudi’s fintech transformation at a pivotal moment.
• Work directly with leading banks and financial institutions across the region.
• Helpshape the future of embedded finance and open banking in MENA.
• Join a mission-driven team focused on innovation, inclusion, and impact.

Overview

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You can work from anywhere in Saudi Arabia, however, you are expected to travel to our client office within Saudi Arabia whenever needed.

At Digital Media Solutions, we partner with universities to amplify their research impact and brand visibility by delivering engaging and effective communication solutions. For our strategic engagement in Saudi Arabia, we are seeking an Account Manager who will combine project governance with client relationship management, ensuring seamless execution and an outstanding client experience. This role requires someone with strong project management expertise, proven client handling skills, and the ability to serve as the on-ground representative of our organization in Saudi Arabia. The individual will own delivery timelines, budgets, and client satisfaction, bridging internal production teams with client stakeholders to ensure alignment, accountability, and trust.

Please note: This is a contractual role based in Saudi Arabia for a period of 1 year.

• Develop and oversee detailed project plans, schedules, and timelines for long-term engagements.
• Monitor project budgets, financials, and margins; identify risks and cost drains and implement corrective measures.
• Ensure timely invoicing, milestone tracking, and financial reporting.
• Standardize protocols and SOPs to minimize errors and ensure consistency in delivery.
• Identify and mitigate operational risks while driving continuous improvement initiatives.
• Collaborate with project leads on capacity planning, vendor onboarding, and resource allocation.
• Serve as the primary on-ground point of contact for client stakeholders, ensuring trust, transparency, and satisfaction.
• Organize regular client meetings to gather feedback, strengthen relationships, and align on expectations.
• Handle client queries and concerns with empathy and ensure prompt resolution or escalation where needed.
• Provide accurate information and set realistic expectations for project deliverables.
• Maintain client health metrics and conduct regular project reviews to ensure high satisfaction.
• Navigate cultural and language considerations to enable smooth communication between client stakeholders and internal delivery teams.
• Act as the liaison between client stakeholders and internal teams (content, design, marketing, BI, operations).
• Translate client requirements into actionable tasks for internal teams and ensure timely execution.
• Oversee day-to-day operations, ensuring workloads are distributed efficiently and operational challenges resolved quickly.
• Drive collaboration across teams to deliver consistent, high-quality outcomes.

• The applicant should have a Master’s or Higher degree in a STEM/HSS field.
• Native Arabic fluency and strong English language skills.
• 2-3 years of experience in customer servicing and management in an academic setting.

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, you will have only one virtual interview with the team.

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

As a remote-first organization, these are essential attributes we look for in all our candidates.

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

Established in 2002, CACTUS is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.

Overview

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You can work from anywhere in Saudi Arabia, however, you are expected to travel to our client office within Saudi Arabia whenever needed.

At Digital Media Solutions, we partner with universities to amplify their research impact and brand visibility by delivering engaging and effective communication solutions. For our strategic engagement in Saudi Arabia, we are seeking an Account Manager who will combine project governance with client relationship management, ensuring seamless execution and an outstanding client experience. This role requires someone with strong project management expertise, proven client handling skills, and the ability to serve as the on-ground representative of our organization in Saudi Arabia. The individual will own delivery timelines, budgets, and client satisfaction, bridging internal production teams with client stakeholders to ensure alignment, accountability, and trust.

Please note: This is a contractual role based in Saudi Arabia for a period of 1 year.

• Develop and oversee detailed project plans, schedules, and timelines for long-term engagements.
• Monitor project budgets, financials, and margins; identify risks and cost drains and implement corrective measures.
• Ensure timely invoicing, milestone tracking, and financial reporting.
• Standardize protocols and SOPs to minimize errors and ensure consistency in delivery.
• Identify and mitigate operational risks while driving continuous improvement initiatives.
• Collaborate with project leads on capacity planning, vendor onboarding, and resource allocation.
• Serve as the primary on-ground point of contact for client stakeholders, ensuring trust, transparency, and satisfaction.
• Organize regular client meetings to gather feedback, strengthen relationships, and align on expectations.
• Handle client queries and concerns with empathy and ensure prompt resolution or escalation where needed.
• Provide accurate information and set realistic expectations for project deliverables.
• Maintain client health metrics and conduct regular project reviews to ensure high satisfaction.
• Navigate cultural and language considerations to enable smooth communication between client stakeholders and internal delivery teams.
• Act as the liaison between client stakeholders and internal teams (content, design, marketing, BI, operations).
• Translate client requirements into actionable tasks for internal teams and ensure timely execution.
• Oversee day-to-day operations, ensuring workloads are distributed efficiently and operational challenges resolved quickly.
• Drive collaboration across teams to deliver consistent, high-quality outcomes.

• The applicant should have a Master’s or Higher degree in a STEM/HSS field.
• Native Arabic fluency and strong English language skills.
• 2-3 years of experience in customer servicing and management in an academic setting.

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, you will have only one virtual interview with the team.

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

As a remote-first organization, these are essential attributes we look for in all our candidates.

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

Established in 2002, CACTUS is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.

Overview

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You can work from anywhere in Saudi Arabia, however, you are expected to travel to our client office within Saudi Arabia whenever needed.

At Digital Media Solutions, we partner with universities to amplify their research impact and brand visibility by delivering engaging and effective communication solutions. For our strategic engagement in Saudi Arabia, we are seeking an Account Manager who will combine project governance with client relationship management, ensuring seamless execution and an outstanding client experience. This role requires someone with strong project management expertise, proven client handling skills, and the ability to serve as the on-ground representative of our organization in Saudi Arabia. The individual will own delivery timelines, budgets, and client satisfaction, bridging internal production teams with client stakeholders to ensure alignment, accountability, and trust.

Please note: This is a contractual role based in Saudi Arabia for a period of 1 year.

• Develop and oversee detailed project plans, schedules, and timelines for long-term engagements.
• Monitor project budgets, financials, and margins; identify risks and cost drains and implement corrective measures.
• Ensure timely invoicing, milestone tracking, and financial reporting.
• Standardize protocols and SOPs to minimize errors and ensure consistency in delivery.
• Identify and mitigate operational risks while driving continuous improvement initiatives.
• Collaborate with project leads on capacity planning, vendor onboarding, and resource allocation.
• Serve as the primary on-ground point of contact for client stakeholders, ensuring trust, transparency, and satisfaction.
• Organize regular client meetings to gather feedback, strengthen relationships, and align on expectations.
• Handle client queries and concerns with empathy and ensure prompt resolution or escalation where needed.
• Provide accurate information and set realistic expectations for project deliverables.
• Maintain client health metrics and conduct regular project reviews to ensure high satisfaction.
• Navigate cultural and language considerations to enable smooth communication between client stakeholders and internal delivery teams.
• Act as the liaison between client stakeholders and internal teams (content, design, marketing, BI, operations).
• Translate client requirements into actionable tasks for internal teams and ensure timely execution.
• Oversee day-to-day operations, ensuring workloads are distributed efficiently and operational challenges resolved quickly.
• Drive collaboration across teams to deliver consistent, high-quality outcomes.

• The applicant should have a Master’s or Higher degree in a STEM/HSS field.
• Native Arabic fluency and strong English language skills.
• 2-3 years of experience in customer servicing and management in an academic setting.

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, you will have only one virtual interview with the team.

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

As a remote-first organization, these are essential attributes we look for in all our candidates.

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

Established in 2002, CACTUS is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.

Overview

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You can work from anywhere in Saudi Arabia, however, you are expected to travel to our client office within Saudi Arabia whenever needed.

At Digital Media Solutions, we partner with universities to amplify their research impact and brand visibility by delivering engaging and effective communication solutions. For our strategic engagement in Saudi Arabia, we are seeking an Account Manager who will combine project governance with client relationship management, ensuring seamless execution and an outstanding client experience. This role requires someone with strong project management expertise, proven client handling skills, and the ability to serve as the on-ground representative of our organization in Saudi Arabia. The individual will own delivery timelines, budgets, and client satisfaction, bridging internal production teams with client stakeholders to ensure alignment, accountability, and trust.

Please note: This is a contractual role based in Saudi Arabia for a period of 1 year.

• Develop and oversee detailed project plans, schedules, and timelines for long-term engagements.
• Monitor project budgets, financials, and margins; identify risks and cost drains and implement corrective measures.
• Ensure timely invoicing, milestone tracking, and financial reporting.
• Standardize protocols and SOPs to minimize errors and ensure consistency in delivery.
• Identify and mitigate operational risks while driving continuous improvement initiatives.
• Collaborate with project leads on capacity planning, vendor onboarding, and resource allocation.
• Serve as the primary on-ground point of contact for client stakeholders, ensuring trust, transparency, and satisfaction.
• Organize regular client meetings to gather feedback, strengthen relationships, and align on expectations.
• Handle client queries and concerns with empathy and ensure prompt resolution or escalation where needed.
• Provide accurate information and set realistic expectations for project deliverables.
• Maintain client health metrics and conduct regular project reviews to ensure high satisfaction.
• Navigate cultural and language considerations to enable smooth communication between client stakeholders and internal delivery teams.
• Act as the liaison between client stakeholders and internal teams (content, design, marketing, BI, operations).
• Translate client requirements into actionable tasks for internal teams and ensure timely execution.
• Oversee day-to-day operations, ensuring workloads are distributed efficiently and operational challenges resolved quickly.
• Drive collaboration across teams to deliver consistent, high-quality outcomes.

• The applicant should have a Master’s or Higher degree in a STEM/HSS field.
• Native Arabic fluency and strong English language skills.
• 2-3 years of experience in customer servicing and management in an academic setting.

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, you will have only one virtual interview with the team.

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

As a remote-first organization, these are essential attributes we look for in all our candidates.

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

Established in 2002, CACTUS is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.

Overview

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You can work from anywhere in Saudi Arabia, however, you are expected to travel to our client office within Saudi Arabia whenever needed.

At Digital Media Solutions, we partner with universities to amplify their research impact and brand visibility by delivering engaging and effective communication solutions. For our strategic engagement in Saudi Arabia, we are seeking an Account Manager who will combine project governance with client relationship management, ensuring seamless execution and an outstanding client experience. This role requires someone with strong project management expertise, proven client handling skills, and the ability to serve as the on-ground representative of our organization in Saudi Arabia. The individual will own delivery timelines, budgets, and client satisfaction, bridging internal production teams with client stakeholders to ensure alignment, accountability, and trust.

Please note: This is a contractual role based in Saudi Arabia for a period of 1 year.

• Develop and oversee detailed project plans, schedules, and timelines for long-term engagements.
• Monitor project budgets, financials, and margins; identify risks and cost drains and implement corrective measures.
• Ensure timely invoicing, milestone tracking, and financial reporting.
• Standardize protocols and SOPs to minimize errors and ensure consistency in delivery.
• Identify and mitigate operational risks while driving continuous improvement initiatives.
• Collaborate with project leads on capacity planning, vendor onboarding, and resource allocation.
• Serve as the primary on-ground point of contact for client stakeholders, ensuring trust, transparency, and satisfaction.
• Organize regular client meetings to gather feedback, strengthen relationships, and align on expectations.
• Handle client queries and concerns with empathy and ensure prompt resolution or escalation where needed.
• Provide accurate information and set realistic expectations for project deliverables.
• Maintain client health metrics and conduct regular project reviews to ensure high satisfaction.
• Navigate cultural and language considerations to enable smooth communication between client stakeholders and internal delivery teams.
• Act as the liaison between client stakeholders and internal teams (content, design, marketing, BI, operations).
• Translate client requirements into actionable tasks for internal teams and ensure timely execution.
• Oversee day-to-day operations, ensuring workloads are distributed efficiently and operational challenges resolved quickly.
• Drive collaboration across teams to deliver consistent, high-quality outcomes.

• The applicant should have a Master’s or Higher degree in a STEM/HSS field.
• Native Arabic fluency and strong English language skills.
• 2-3 years of experience in customer servicing and management in an academic setting.

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, you will have only one virtual interview with the team.

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

As a remote-first organization, these are essential attributes we look for in all our candidates.

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

Established in 2002, CACTUS is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.

Overview

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You can work from anywhere in Saudi Arabia, however, you are expected to travel to our client office within Saudi Arabia whenever needed.

At Digital Media Solutions, we partner with universities to amplify their research impact and brand visibility by delivering engaging and effective communication solutions. For our strategic engagement in Saudi Arabia, we are seeking an Account Manager who will combine project governance with client relationship management, ensuring seamless execution and an outstanding client experience. This role requires someone with strong project management expertise, proven client handling skills, and the ability to serve as the on-ground representative of our organization in Saudi Arabia. The individual will own delivery timelines, budgets, and client satisfaction, bridging internal production teams with client stakeholders to ensure alignment, accountability, and trust.

Please note: This is a contractual role based in Saudi Arabia for a period of 1 year.

• Develop and oversee detailed project plans, schedules, and timelines for long-term engagements.
• Monitor project budgets, financials, and margins; identify risks and cost drains and implement corrective measures.
• Ensure timely invoicing, milestone tracking, and financial reporting.
• Standardize protocols and SOPs to minimize errors and ensure consistency in delivery.
• Identify and mitigate operational risks while driving continuous improvement initiatives.
• Collaborate with project leads on capacity planning, vendor onboarding, and resource allocation.
• Serve as the primary on-ground point of contact for client stakeholders, ensuring trust, transparency, and satisfaction.
• Organize regular client meetings to gather feedback, strengthen relationships, and align on expectations.
• Handle client queries and concerns with empathy and ensure prompt resolution or escalation where needed.
• Provide accurate information and set realistic expectations for project deliverables.
• Maintain client health metrics and conduct regular project reviews to ensure high satisfaction.
• Navigate cultural and language considerations to enable smooth communication between client stakeholders and internal delivery teams.
• Act as the liaison between client stakeholders and internal teams (content, design, marketing, BI, operations).
• Translate client requirements into actionable tasks for internal teams and ensure timely execution.
• Oversee day-to-day operations, ensuring workloads are distributed efficiently and operational challenges resolved quickly.
• Drive collaboration across teams to deliver consistent, high-quality outcomes.

• The applicant should have a Master’s or Higher degree in a STEM/HSS field.
• Native Arabic fluency and strong English language skills.
• 2-3 years of experience in customer servicing and management in an academic setting.

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, you will have only one virtual interview with the team.

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

As a remote-first organization, these are essential attributes we look for in all our candidates.

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

Established in 2002, CACTUS is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.